Develop Bugs

Um. Help. I just got tasked with answering these:

My manager who thinks I'm a TP2 expert sent me this, could you guys help me out with what to tell him? Im new to the phone myself, but I wanna give him the right info. THANKS to any who answer any question. Much appreciated.
Questions:
1. I use Outlook Mail on my laptop to manage my emails from multiple accounts (Verizon, 2 Gmail, one Yahoo). I do not use it via an exchange server. It’s basically the place where I pull in all my emails and from which I send out emails.
However, as such, it has more than 4000 items, many of them with attachments.
I obviously do not want my phone to sync with Outlook Mail if it means my phone will end up trying to hold all those emails
However, I do want to be able to use my phone to access those accounts AND in some instances be able to retain on my phone a copy of select emails that I will want to have access to when I don’t have my laptop with me (e.g. hotel reservations, etc.).
At present, it seems I can only do that if I keep the email on the server at V, G or Y. But is there some way that I can:
a) keep the email on the phone, independent of whether or not it’s on the server;
b) copy the addresses, text and links from the email and store them in another document somewhere else on the phone so they can be referenced and used?
2. I use Outlook Calendar for my calendar, task management, etc.. And in that sense I would like to be able to sync with the phone, make calendar entries on the phone (i.e. after a phone call or text message) and then have that sync with outlook later, etc., etc. How can I do that?
3. I also want to synch and cross enter contacts – how?
7. I get a new email. But when I tap on it to read it, I get a message telling me the text will be available the next time I download; but sometimes even after I hit s/r again, it still won’t open. Sometimes, when I clock on it it shifts to reply mode and in some of those cases I can see the email that was sent but the text of which I couldn’t see before. In other cases, that still doesn’t work. If I click reply, same split results. Odd. In any event, if the email has arrived, shouldn’t one be able to view the text the first time one tries to open it?
11. Can I delete an email from my phone without it deleting the email from the server?
I want to keep it on the server, but I don’t want to clutter up my phone with the email

sp8805 said:
My manager who thinks I'm a TP2 expert sent me this, could you guys help me out with what to tell him? Im new to the phone myself, but I wanna give him the right info. THANKS to any who answer any question. Much appreciated.
Questions:
1. I use Outlook Mail on my laptop to manage my emails from multiple accounts (Verizon, 2 Gmail, one Yahoo). I do not use it via an exchange server. It’s basically the place where I pull in all my emails and from which I send out emails.
However, as such, it has more than 4000 items, many of them with attachments.
I obviously do not want my phone to sync with Outlook Mail if it means my phone will end up trying to hold all those emails
Code:
Yes, can sync with multiple pop/imap accounts
Can be set to download only last weeks or todays etc
However, I do want to be able to use my phone to access those accounts AND in some instances be able to retain on my phone a copy of select emails that I will want to have access to when I don’t have my laptop with me (e.g. hotel reservations, etc.).
At present, it seems I can only do that if I keep the email on the server at V, G or Y. But is there some way that I can:
a) keep the email on the phone, independent of whether or not it’s on the server;
Code:
Create a new sub folder in each accounts folder structure on the device and copy the mails for retention into these folders
b) copy the addresses, text and links from the email and store them in another document somewhere else on the phone so they can be referenced and used?
Code:
Copy and paste into word doc on the device
2. I use Outlook Calendar for my calendar, task management, etc.. And in that sense I would like to be able to sync with the phone, make calendar entries on the phone (i.e. after a phone call or text message) and then have that sync with outlook later, etc., etc. How can I do that?
3. I also want to synch and cross enter contacts – how?
Code:
Only sync your calendar not your mail with activesync
Contacts will be merged between PDA and PC
7. I get a new email. But when I tap on it to read it, I get a message telling me the text will be available the next time I download; but sometimes even after I hit s/r again, it still won’t open. Sometimes, when I clock on it it shifts to reply mode and in some of those cases I can see the email that was sent but the text of which I couldn’t see before. In other cases, that still doesn’t work. If I click reply, same split results. Odd. In any event, if the email has arrived, shouldn’t one be able to view the text the first time one tries to open it?
Code:
Configure the mail app to download entire message including attachments, not just headers
11. Can I delete an email from my phone without it deleting the email from the server?
Code:
Again options in the settings for the mail app on the PDA
I want to keep it on the server, but I don’t want to clutter up my phone with the email
Click to expand...
Click to collapse
Advise you look into the detailed configs and get a better understanding of the settings available for mail on the PDA, all the features you want are available as standard.
Cheers,
Beasty

problem with email in tf3d...please help!!!

hello all, i seem to be having a problem with my e-mail in TF3D and was hoping someone would be able to help me...my problem is this, 1, whenever i read an e-mail in tf3d(not opera) it does not register in my actual yahoo acct that it has been read (or deleted for that matter)...also, whenever i send an e-mail using my TF3D (again, not opera) it does not register anywhere on my phone or at the actual yahoo site that i have sent a message...it doesnt appear in sent folder, draft, outbox etc...its like the message was never sent bc theres no visual proof (but the recipient always gets the message even tho its not showing up)...im hoping someone can help me fix these problems bc i love using the tf3d email tab, but i need proof that i sent and received/read this messages...any help would be greatly appreciated

I suppose that your Yahoo account is either setup either via POP3 or IMAP on your device. If you used the HTC Mail Setup wizard, then it's most likely IMAP. Anyway, the point is you're using a pull method to retrieve your mail (as opposed to push).
When you read or delete email from your device, Yahoo doesn't know that. So, that's why it doesn't show up as read/deleted when you check your email via a web browser.
Solution: after you've read or deleted any emails from your device, tap "Menu" and then "Send/Receive".
By default, when you set up email accounts on your device, only the inbox is synchronized with the server. If you want to see items in your "Sent" folder, you'll need to manually set that up. Luckily this is very easy.
Solution: In your inbox, tap "Menu", then "Tools", and then "Manage folders...". Toggle on the folders accordingly.

ohyeahar said:
I suppose that your Yahoo account is either setup either via POP3 or IMAP on your device. If you used the HTC Mail Setup wizard, then it's most likely IMAP. Anyway, the point is you're using a pull method to retrieve your mail (as opposed to push).
When you read or delete email from your device, Yahoo doesn't know that. So, that's why it doesn't show up as read/deleted when you check your email via a web browser.
Solution: after you've read or deleted any emails from your device, tap "Menu" and then "Send/Receive".
By default, when you set up email accounts on your device, only the inbox is synchronized with the server. If you want to see items in your "Sent" folder, you'll need to manually set that up. Luckily this is very easy.
Solution: In your inbox, tap "Menu", then "Tools", and then "Manage folders...". Toggle on the folders accordingly.
Click to expand...
Click to collapse
hey, forst of all i just want to thank u for not only your quick response, but also for your thorough explenation...the only problem is, IVE TRIED BOTH RECOMMENDATIONS!!! (NOT MEANT AS YELLING, MORE LIKE FRUSTRATED)....as far as the deleted messages, i figured that would "update" yahoo so i "resent/rereceived" the messages so it would (hopefully update) but it didnt work...also, nothing is showing up n the sent folder that your talking about on either the phone or on the actual website...its crazy, i really dont understand it...and yes, i do have the little option about saving a copy of sent messages n sent folder checked...any other ideas???

I think I would delete the account and then set it up again manually. Try different port numbers. Better yet. Forward everything to gmail and use it instead. push is awesome (except attachments still don't work right, but imap is easy too).

google sync

Can anyone asnwer some questions i have with the google sync for email contacts etc
1) Does the generic google mail app use a push system similar to MS exchange ( i know you can set up an activesync/exchange connection with google)
2) is there any way to set a limit to the email download - ie 20K per message? It currently appears to download the complete message.
Thanks

1) I'm pretty sure it doesn't.
2) Not sure, sorry.
I use HTCs email app, I find that it's much better, plus it handles push email as well.

1) it is going to be something similar yes, it is after all push mail in that app. i doubt it is specifically exchange, but it'sgoing to be something like it.
2) no.
as for htc's own email app......oh hell no! but that's just my opinion.

1 - Yes
2- Yes - open email client, press menu button, klick (***) more -> settings -> Send and recive -> on the top is what you are askin' .

[Q] Gmail - Unable to Delete email? It's only Archiving (to All Mail)

I've done my due diligence (searching for HOURS on end), so I know this has been discussed many times but I still have not seen any sort of solution or progress on how to fix the issue.
Here is the issue: Gmail/Google accounts in WP7, when you press the Trash-can icon to delete your email(s), it does not actually move the email to the 'Trash' folder (or how Gmail understands it, the 'Trash' label). It simply removes the 'Inbox' label but still keeps the message under 'All Mail'.
I've tried everything - set up my email account as an ActiveSync account and tried deleting, going to my Gmail (or any other of my email accounts that resides on Google Apps) account settings via the web browser and try fiddling with the Advanced IMAP options, but nothing.
Does anyone have any solution for this? Unfortunately, this is pretty much a dealbreaker for me with WP7 - I just purchased the HTC Trophy. I want to really love the OS/device (and I do love the OS) but being able to properly delete my Google/Gmail emails is crucial.
I've heard some people, as a temporary stop-gap, to just use the "Move to Folder" and move the email message to [Gmail]\Trash, but I don't see that folder in WP7. Any ideas on this?
Any help or insight in this matter would be greatly appreciated. Thanks in advance.

There is no solution (as in setting you can change in WP7 or on google.com) that changes this behavior. The only real option is to occasionally log in to your email account on the website and purge old mail from all mail. That's what I do about once every couple of months.

Thanks for the response. That's a real bummer. Do you or anyone know if this is something Microsoft plans on fixing? Basically it just entails making the Delete/Trash Can -> Remove Inbox Label + Add Trash Label to the message.
Also, do you know how I could view the [Gmail]\Trash folder/label? When I try to browse All Folders, it doesn't show up. Any ideas?
Thanks.

Avazee said:
Does anyone have any solution for this? Unfortunately, this is pretty much a dealbreaker for me with WP7 - I just purchased the HTC Trophy. I want to really love the OS/device (and I do love the OS) but being able to properly delete my Google/Gmail emails is crucial.
Click to expand...
Click to collapse
You should be able to change imap settings in gmail. There's a few articles I found, but they're a bit old, and I'm apparently too new of a member to link. I've gone ahead to write a few instructions.
1. Go to settings in your gmail
2. Go to the "Forwarding and POP/IMAP" tab
3. In IMAP access, under "When I mark a message in IMAP as deleted:" select "Auto-expunge off"
4. In IMAP access, under "When a message is marked as deleted and expunged from the last visible IMAP folder:" select "Move the message to the Trash" or "Immediately delete the message forever"
I'm still trying to figure out how exactly the behavior works on my own device. From my understanding, by doing this, you'll send deleted message to the trash rather than archive. It appears that you lose the "instant" server update (so you might have emails that you delete on your phone stay in your inbox as unread for a while).
**edit for further research - It appears that your message will only be deleted if there are no other labels for it. Apparently [gmail]all mail counts as a label. So what the heck did I tell you to do?

Thanks for the reply. I don't understand what your last part meant..the part about your edit for further research. Please clarify. Thanks.
Sent from my mwp6985 using Board Express

bver100 said:
It appears that your message will only be deleted if there are no other labels for it. Apparently [gmail]all mail counts as a label. So what the heck did I tell you to do?
Click to expand...
Click to collapse
This, and it's the same for IOS, not a WP7 issue.
I read numerous guides looking for a solution but there isn't one. If an email exists in another view, i.e. "All Mail" then it won't be deleted.
After using IOS and WP7 this was one of the main reasons for moving to Android. It may seem a bit extreme but I hate having email I don't need. Everything gets read and deleted.

What you say is true in a technical sense, but it misses the underlying issue. Gmail has one label, Gmail/Trash, that is special. Any email that is sent there automatically has all other labels removed. However, it is up to an email client to apply the label. For example, the Thunderbird email client on Windows does just that. If I read an email in my Inbox, and then click the Delete button, Thunderbird sends and IMAP notification to Gmail to apply the Gmail/Trash label to the message, and it is instantly gone from both my Inbox and All Mail. And the Gmail/Trash label is automatically purged after 30 days.
The problem with WP7 and iOS is that they don't (and possibly can't) send the same notification. All they currently do is notify Gmail to remove the Inbox label. And, as has already been noted, the fact that the email is still in All Mail causes it to be retained on the server.

Thanks for the info, guys. I realize and understand that the culprit is the WP7 mail client, not Gmail.
As a temporary workaround (I am seriously hoping they fix this.. you guys should visit http://windowsphone.uservoice.com/f...eting-email-in-gmail-really-delete-?ref=title to vote for adding this feature), I created a new label called "WP7 Trash". From now on, when I want to "delete" mail, I simply move to to that folder/label in the WP7 mail client, and then anytime down the road I can log into my accounts and just delete all the mail in that folder/label.
Kind of kludgy, but it's the only thing I can think of...
Let me know your thoughts.

After futzing around a bit more on the internet, i've found that some people are able to get the desired "trash button = delete" action if you add your gmail account as an Exchange account instead of as a "Google Account". I haven't tried it yet, but since it isn't dealing with Gmail's odd IMAP implementation, perhaps you will get better results.

Setting up your Gmail account as an Exchange/ActiveSync account doesn't work - I've tested it several times and nothing. I do have my accounts set up as Exchange/ActiveSync because I've heard that it uses less battery than using the "Add Google Email Account" option in WP7.
The only temp-solution I've found is the create a WP7-Trash label and move messages to that folder (for later deletion once you log into the Gmail web interface).
If anyone CAN get the Delete = Trash working on ActiveSync/Exchange setups, by all means let us know!

is the any way to clear the email a unread count?

Mine is showing one unread, even though all are showing gray and read in the app. Is there any way to reset or clear that?
I can scroll down and load more older emails, but reading them again doesn't clear the unread notification bubble.

I usually use a desktop browser to connect to Gmail and find/clear the unread message that way. You could probably use Chrome on your GN4 and request the desktop site and do it that way.

I'll try that. Thanks for the tip!