Develop Bugs

Motorola Connect can't sync new faces to the watch?

having problem syncing the new watch faces on the watch?

furiousgtz said:
having problem syncing the new watch faces on the watch?
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Same problem here, tried resetting watch, phone etc. Also uninstalled and re installed still not showing up.

2crazeybolt said:
Same problem here, tried resetting watch, phone etc. Also uninstalled and re installed still not showing up.
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Click to collapse
Me too! I did all of that. I just got new a new replacement note 4 and it was working fine on my previous note 4 but this will not sync any faces or no moto app.

ok I was able to get it working. I factory reset the watch and via android wear I added new wearable device and clicked on sync all app.

furiousgtz said:
ok I was able to get it working. I factory reset the watch and via android wear I added new wearable device and clicked on sync all app.
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Click to collapse
That did the trick, thanks i'm working good now.

Reset my phone three times and no love. I can update the original stock faces but thennew faces never show up

Same thing happened to me today. I've reset my phone 3 times and resync'd many times without any luck. Any suggestions?
Edit:
Finally, I was able to fix it. My case was as follows:
I had paranoid android installed (new faces were fine). Had to restore factory settings on my phone, phone didn't want to sync after I reset my phone so I restored factory settings on my phone. I lost the new faces. Tried resetting the phone and watch multiple times and it didn't work. I went back to stock 5.0 (LRX21O) by following this guide . After restoring my phone to stock, I reset the watch one last time. Paired the phone and watch, customized one of the new faces chose minimal face on watch (still no new faces on my phone), then customized the same new face again, when trying to select another face it only showed one (simple). I chose that one, then tried to change to a new face and viola! new faces appeared.
Not sure what of everything I did was the fixing factor but wanted to share. Hope this helps.

Faced same problem. But i managed to update my 360. Try to uninstall all 3rd party app on ur phone, uninstall motoconnect and android wear. Last step is factory reset ur moto360
Then install motoconnect, install android wear ( do not install any 3rd party app at this stage), go to android wear setting and resync available app. Just make sure your phone screen is on about 10 minutes or so, moto360 will reboot after that.
All new faces and moto body apps will show up eventually - i tried this 3 times.
Hope this may help

Motorola 360 new watch faces not showing up on watch
I had the same problem, new watch faces would show in connect app (particularly the My Design one) and I could customize them but the new ones would never show up as an available watch face option on the 360. It may be related to replacing your phone as the new watch faces worked fine with my Old Note 4 then I had to replace it (because it had a problem) so when I got my replacement Note 4 and reconnected my watch it would never give me the option for the new watch faces even after I "reset" the Moto 360 numerous times. Interestingly for some people the new watch face options don't even show up in their Motorola Connect App on their phone, I think it may be related to their phone OS version. I have a coworker with a Note 3 and the new watch faces are not a option even though his motorola connect app is up to date.
Here is what I did to fix my 360:
- uninstall all apps on your phone related to your watch (Motorola Connect, Android Wear, 3rd party, etc.)
- Reset your 360 back to factory. (not just a restart)
- Wait for watch to prompt to install Wear on phone.
- install wear on phone, it will remember your old watch, pick the menu option to forget that watch though so it acts like this is the first time you are setting up a watch.
- Go through the watch pair and setup routine with the wear app till you get to the main wear screen that shows the watch connected and what your voice actions are.
- Go through the training setup on your watch (swipe, swipe....) till it's to it's Normal screen with your notifications.
- Install Motorola Connect app on your phone, go through the setup and wait till it says "connected" to your watch
- Set your phone and your 360 down and don't touch either for 15 minutes (no new apps, settings, etc)
- Your new watch faces should now be on your 360.
- re install the rest of your wear junk.

Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins

[email protected] said:
Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins
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After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.

supercluver said:
After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.
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Click to collapse
Have you tried clearing app data for the connect app on the phone, then uninstall it. Reboot both the phone and watch. Then once the phone and watch are connected again, download the connect app.

DQEight said:
Have you tried clearing app data for the connect app on the phone, then uninstall it. Reboot both the phone and watch. Then once the phone and watch are connected again, download the connect app.
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Click to collapse
Yeah. Apparently, and I should have guessed this, it is an issue with my running the 6.0 preview 3 on my nexus 6. So yeah, sucks but M is worth not having a couple new watch faces and a different color charging face.

supercluver said:
Yeah. Apparently, and I should have guessed this, it is an issue with my running the 6.0 preview 3 on my nexus 6. So yeah, sucks but M is worth not having a couple new watch faces and a different color charging face.
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I thought it was M p3 too, i even removed all my wear apps and reseted the watch XD
Motorola told me to "unoptimize" the wear abb (from the battery options).
I asked if it could not be an incompatibility with M, but they did no know.
EDIT: motorla lvl2 suppoty called, they say that the newer API level in android 6.0 makes it incompatible with moto connect update

[email protected] said:
Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins
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Thanks, worked PERFECTLY!
Sent from my Nexus 6 using Tapatalk

cocchiararo said:
I thought it was M p3 too, i even removed all my wear apps and reseted the watch XD
Motorola told me to "unoptimize" the wear abb (from the battery options).
I asked if it could not be an incompatibility with M, but they did no know.
EDIT: motorla lvl2 suppoty called, they say that the newer API level in android 6.0 makes it incompatible with moto connect update
Click to expand...
Click to collapse
They DO know that 6.0 is about to be released right? Ugh. Guess I'll stop trying to get this to work on my Nexus 6.

supercluver said:
After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.
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Click to collapse
i have the same problem, factory reset watch and nothing happend, if anybody have a solution please...

santiagodm said:
i have the same problem, factory reset watch and nothing happend, if anybody have a solution please...
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Click to collapse
if you are on 6.0, then you have to wait for an update from motorola.

cocchiararo said:
if you are on 6.0, then you have to wait for an update from motorola.
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Click to collapse
ok, Thanks cocchiararo, just have to wait

I don't have the option to change the charging colors. Swiping down on the watch face does nothing, and there isn't an option for it in Motorola Connect. I'm running the latest Moto 360 software on the watch, and my phone is running OS 5.1.

Notifications not showing

Hi all
I've recently started using my Moto 360 again alaong with my HTC M8 running the Radium 1.4 ROM. I set the watch up and all was working perfectly. I then noticed the watch was not receiving any notifications, this was after I had been out for a while with the watch at home. The only way I could figure out re-enabling them was to factory reset the watch then set it up again. I don't want to have to do this every time I go out without the watch etc. I had similar problems with the watch not pairing via Bluetooth with my phone after it had already been paired. The only way I could get it to pair was again to factory reset. This issue seems to have gone away now and it's just the notifications that seem to be a problem.
Any advice would be appreciated.
Thanks

Looks like ROM issue!
Sent from my SM-N9005 using Tapatalk

nijom said:
Looks like ROM issue!
Sent from my SM-N9005 using Tapatalk
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Happens with ever ROM I've tried

stevoh84 said:
Hi all
I've recently started using my Moto 360 again alaong with my HTC M8 running the Radium 1.4 ROM. I set the watch up and all was working perfectly. I then noticed the watch was not receiving any notifications, this was after I had been out for a while with the watch at home. The only way I could figure out re-enabling them was to factory reset the watch then set it up again. I don't want to have to do this every time I go out without the watch etc. I had similar problems with the watch not pairing via Bluetooth with my phone after it had already been paired. The only way I could get it to pair was again to factory reset. This issue seems to have gone away now and it's just the notifications that seem to be a problem.
Any advice would be appreciated.
Thanks
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Click to collapse
Hello,
It is actually an issue with the recent Android Wear app update...just read all the comments from 360 owners. Mine will not connect either.
Cheers

Well at least it was nothing to do with my phone/watch/ROM. Must have been updated recently as it's been fine! Back on form
Cheers
jschill31 said:
Hello,
It is actually an issue with the recent Android Wear app update...just read all the comments from 360 owners. Mine will not connect either.
Cheers
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Click to collapse

stevoh84 said:
Well at least it was nothing to do with my phone/watch/ROM. Must have been updated recently as it's been fine! Back on form
Cheers
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Click to collapse
After 4 Android Wear updates they finally fixed the connection issue. I sent them several bug reports and I swear they didn't even look at them.
Cherrs
Nexus 6

I'm still having problems where my Moto 360 won't show notifications (text, email, phone calls). I've tried every recommended solution. After a factory reset it works for maybe 30 minutes and then stops. One thing I've noticed (and I don't know if it's related or not) is that the Android Wear version on my Phone (Galaxy S5) is 1.3.0.2284253 and on my Moto 360 it's 1.3.0.2166028. Shouldn't they match?

Ramer said:
I'm still having problems where my Moto 360 won't show notifications (text, email, phone calls). I've tried every recommended solution. After a factory reset it works for maybe 30 minutes and then stops. One thing I've noticed (and I don't know if it's related or not) is that the Android Wear version on my Phone (Galaxy S5) is 1.3.0.2284253 and on my Moto 360 it's 1.3.0.2166028. Shouldn't they match?
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Click to collapse
For anyone who runs across this at some point, I solved the problem (at least for me). I unistalled Light Manager and now I'm getting all notifications.

Arrrgh mine has started doing this again! It had been fine for a few weeks. Seriously needs sorting out

I just got a new Moto 360 2 days back, and noticed this issue soon after it updated itself maybe to 5.1.1. I restart my phone everytime i face this issue which seems to fix it. Also android wear shows an error message mentioning notification sync is not working.

aayushjoshi said:
I just got a new Moto 360 2 days back, and noticed this issue soon after it updated itself maybe to 5.1.1. I restart my phone everytime i face this issue which seems to fix it. Also android wear shows an error message mentioning notification sync is not working.
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Still isn't resolved for me sadly and restarting the phone doesn't work. I'm just flashing a new ROM to see if that helps. My watch has randomly been saying Google Play Services isn't installed on the phone when it is. Strange happenings here!

I have exactly the same problem! Saying Google play services are not installed, no whatsapp or text notifications until I get an email then they mysteriously appear. also if I toggle notification to priority and back they appear. doing my head in

You need to restart the phone and the watch, not just the phone.
Also can try removing your phone from your watch's bluetooth pair list then also "forget" the watch in your phone's bluetooth menu, then re-pair the two. Should work no problem after that.
I find this only happens if i stray away too far from either device or one of them gets restarted for some reason.. but yeah, restarting both the phone and the watch, removing the phone and watch from both bluetooth lists, and then re pairing, has fixed it every time for me. No having to factory reset the watch or reflash rom or anything drastic like that.
Now if you're phone is always in your pocket/purse which is on you all the time and the watch is on your wrist too and it just drops connection randomly... then i'd say something is messed up with your watch or phone.

HTC 10 & Android Wear

Hi guys
I have had my HTC 10 for almost a week now and I've only just tried to connect it to a Huawei Watch.
The pairing goes well and the apps are synced to the watch no problem but even after enabling "Notification Access" for the Android Wear app, I am not getting any notification on my watch... I don't even have the Google Now card which I think is always there to at least display the weather.
Other than that I can run any Wear apps just fine...
Is anybody currently using an Android Wear smartwatch with their 10 and if so, were there any particular steps you had to go through for it to work correctly?
To those of you still waiting on their device, it's worth it
Thank you in advance!

no problems here with LG G Watch R (Android 6.0.1)

Running Android Wear on my 10 and having it permanently connected to my Moto 360 Gen 2 with Android Wear 6.0.1. No problems on my side. Unless don't disturb is enabled I'm getting all notification. Thus everything works as expected on my end.
Sent from my HTC 10 using XDA Labs

anatole78 said:
Hi guys
I have had my HTC 10 for almost a week now and I've only just tried to connect it to a Huawei Watch.
The pairing goes well and the apps are synced to the watch no problem but even after enabling "Notification Access" for the Android Wear app, I am not getting any notification on my watch... I don't even have the Google Now card which I think is always there to at least display the weather.
Other than that I can run any Wear apps just fine...
Is anybody currently using an Android Wear smartwatch with their 10 and if so, were there any particular steps you had to go through for it to work correctly?
To those of you still waiting on their device, it's worth it
Thank you in advance!
Click to expand...
Click to collapse
Did you get this solved? I seem to be getting all notifications EXCEPT from the stock HTC mail app, even though they show up on the lock screen.

BladeRunner said:
Did you get this solved? I seem to be getting all notifications EXCEPT from the stock HTC mail app, even though they show up on the lock screen.
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Click to collapse
No issue here since I have flashed Android Wear 2.0 and even though it isn't quite stable, the notifications problem is solved

anatole78 said:
Hi guys
I have had my HTC 10 for almost a week now and I've only just tried to connect it to a Huawei Watch.
The pairing goes well and the apps are synced to the watch no problem but even after enabling "Notification Access" for the Android Wear app, I am not getting any notification on my watch... I don't even have the Google Now card which I think is always there to at least display the weather.
Other than that I can run any Wear apps just fine...
Is anybody currently using an Android Wear smartwatch with their 10 and if so, were there any particular steps you had to go through for it to work correctly?
To those of you still waiting on their device, it's worth it
Thank you in advance!
Click to expand...
Click to collapse
So after messing around with permissions and setting so that nature on my HTC, I then turned to the permissions section in settings ON THE WATCH. For some reason they were all disabled, so after manually enabling the permissions I needed I was instantly able to receive notifications on the watch.
I hope this helps, becuase I thought I had a bad phone/watch matchup until this was fixed.
Cheers!

dirt_squirrel said:
So after messing around with permissions and setting so that nature on my HTC, I then turned to the permissions section in settings ON THE WATCH. For some reason they were all disabled, so after manually enabling the permissions I needed I was instantly able to receive notifications on the watch.
I hope this helps, becuase I thought I had a bad phone/watch matchup until this was fixed.
Cheers!
Click to expand...
Click to collapse
Thanks a lot, just reverted back to Android Wear 1.5 and this solved the issue completely
Have a nice week !

Oneplus3 and smartwatch...no connection!

Hi everyone! yesterday i recived my OnePlus3 and i found problems with the connection with my smartwatch: i have Motorola Moto 260 (second generation) and i can pair with the smartwatch but when i try to connect with android wear the smartwatch is disappeared. when i check the devices on my moto 360 i found my OP3 but is impossible to connect with the device. i tried with my old phone (nexus 5) and the sync is correct without problems; so i tried with another smartwatch and is not possible even with this (in this case my phone not disclose this second smartwatch).
HELP PLEASE.
PS. i don't know if this is the correct section about this thread....

Did you factory reset the watch? I have my lg g watch r paired to my op3 and working perfectly fine with Android wear.

tyrone1 said:
Did you factory reset the watch? I have my lg g watch r paired to my op3 and working perfectly fine with Android wear.
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Click to collapse
Yes i did but doesn't work...i contact the support team and they told me that in the next update of oxygen fix this bug... do you know another kind of pair with my smartwatch?!

With moto 360 1st gen works with no problem (better than the op2). Now mine is rooted but it was not when paired...
Sent from my OnePlus3 using XDA Labs

Moto360 2nd gen and OnePlus 3 - no notifications
I have a moto 360 2nd gen which paired perfectly with my Oneplus One. Then I bought the OP3. Now the watch still paired with the OP3 but my notifications have stopped coming through to the watch. Every time I restart the phone, the notifications work fine but in about 2 hours they gradually stop, one app at a time. Changing my watch face to the stock moto watch face also doesn't work. I tried fiddling with app permission and app notification settings but nothing seems to work. What's most puzzling is that google app notifications keep coming through, and before the android community starts trolling me saying its obvious, in the same breath let me say that along with the Google app, the Outlook app also manages to push notifications to my watch with no trouble. And the settings for both these apps is exactly the same as all my other apps.
My take is that the aggressive memory management of the OnePlus 3 could be the reason for this and maybe the only fix for people who dont want to get under the hood of is an OS update with a patch to address this bug.

skatefloat said:
I have a moto 360 2nd gen which paired perfectly with my Oneplus One. Then I bought the OP3. Now the watch still paired with the OP3 but my notifications have stopped coming through to the watch. Every time I restart the phone, the notifications work fine but in about 2 hours they gradually stop, one app at a time. Changing my watch face to the stock moto watch face also doesn't work. I tried fiddling with app permission and app notification settings but nothing seems to work. What's most puzzling is that google app notifications keep coming through, and before the android community starts trolling me saying its obvious, in the same breath let me say that along with the Google app, the Outlook app also manages to push notifications to my watch with no trouble. And the settings for both these apps is exactly the same as all my other apps.
My take is that the aggressive memory management of the OnePlus 3 could be the reason for this and maybe the only fix for people who dont want to get under the hood of is an OS update with a patch to address this bug.
Click to expand...
Click to collapse
Facing similar issue on my Op3 with Moto 360 2nd Gen. (I also was with OPO and 360 2nd Gen and now migrated to Op3) I have to manually open Android Wear App to start notifications. Works for some time and then notifications stop coming though watch.
More bug I found that the news apps are also need to be reopened for notifications to start.
It acting like a super dose on the go to save battery.

Pratik_Thakkar said:
Facing similar issue on my Op3 with Moto 360 2nd Gen. (I also was with OPO and 360 2nd Gen and now migrated to Op3) I have to manually open Android Wear App to start notifications. Works for some time and then notifications stop coming though watch.
More bug I found that the news apps are also need to be reopened for notifications to start.
It acting like a super dose on the go to save battery.
Click to expand...
Click to collapse
Opening the Android wear app doesn't help in my case. The app just shows a message saying 'NOTIFICATIONS STOPPED SYNCING' and asks me to restart the phone. This throttling down of active memory to save battery is killing the utility of my smart watch

Issue resolved!!
So after a lot of permutations and combinations, I've figured out a way:
Open the Android wear app
Go to home screen
Fire up the recents menu
Lock the android wear app (using the little lock icon that appears on the top right of the app window in the recents view)
I did this a couple of days ago and my Moto360 2nd gen is a smart watch all over again. No more missing notifications
P. S. I haven't received the Oxygen OS 3.2.1 OTA update yet and hope to stop using my manual hack post the update since the OTA update promises to bring better RAM managent to the OP3 among other tweaks.

Passing Notifications to Smart Watch

I'm having problems getting the P2XL to pass notifications to my Huawei watch.
Phone calls are no problem, phone battery display, weather, steps etc all work fine.
I just don't get message notifications. I've tried using the stock app and Textra but neither works.
Facebook Messenger even works...
edit: I just noticed I also don't get notifications from GMail app.
I've gone in and disabled battery optimisation for Android Wear, allowed every imaginable notification permission but it still won't pass message notifications.
My old Pixel XL was great for this. It worked absolutely every time.

bjm374 said:
I'm having problems getting the P2XL to pass notifications to my Huawei watch.
Phone calls are no problem, phone battery display, weather, steps etc all work fine.
I just don't get message notifications. I've tried using the stock app and Textra but neither works.
Facebook Messenger even works...
edit: I just noticed I also don't get notifications from GMail app.
I've gone in and disabled battery optimisation for Android Wear, allowed every imaginable notification permission but it still won't pass message notifications.
My old Pixel XL was great for this. It worked absolutely every time.
Click to expand...
Click to collapse
Similar boat here. Moto 360 v2. I use an app called Feel The Wear to give me a long vibration for texts which I get but no message on my watch. Not sure about Gmail notifications but don't remember getting a buzz or card on my watch.
Sent from my Nexus 9 using Tapatalk

probably not much help but i have a garmin fenix 3 hr and i get all notifications just fine.
could it be a permissions issue? i was prompted to give permissions when i connected the watch the first time.

I had the same issue with my Huawei watch. I had to forget the watch in the phone Bluetooth, clear app data on android wear, uninstall android wear, then re-install android wear and use it to set the watch up again. I did not have to reset the watch. After that notifications worked.

byproxy said:
probably not much help but i have a garmin fenix 3 hr and i get all notifications just fine.
could it be a permissions issue? i was prompted to give permissions when i connected the watch the first time.
Click to expand...
Click to collapse
I was prompted for permission when I connected first time too, but... that was before the watch upgraded to Android 2.5

Count me in. I have the Pixel 2 XL and the Moto 360 gen 2. All was working fine except I would stop getting notifications randomly, but rebooting the watch would fix it (even though I turn the watch off most nights until I need to charge it, so it was being rebooted normally already).
Now the last 3 days no notifications. Reboots don't help at all.
When this happens, like the original post said, the watch is still connected, I get battery stats, it shows when audio plays, shows incoming phones calls, just no app notifications like text or gmail.
The only thing left to do is disconnect and reset. I'm still on the Sep 5th security update. I have the Nov security update notification, maybe I'll do that today and see if it helps at all.

By any chance have you NOT downloaded the actual app on your watch? I thought I had a problem too, with Feel the Wear, but then realized I hadn't downloaded the Feel the Wear app on my watch. As soon as I did, everything worked. This is with Android Wear 2 on a moto 360 sport.
Sent from my Pixel 2 XL using XDA Premium HD app

byproxy said:
probably not much help but i have a garmin fenix 3 hr and i get all notifications just fine.
could it be a permissions issue? i was prompted to give permissions when i connected the watch the first time.
Click to expand...
Click to collapse
I have a Samsung Gear S3 and it works perfect as well.

Make sure Android messages is installed on ur watch,this application is related to some of the missing notifications.