Related
so I have the screen separation appearing on the bottom right corner of my screen. I am rooted with CM6 and wanted to know should I unroot and go back to stock before taking my phone to Sprint Service center? If so, where can I found the stock latest 2.2 to flash my phone back to stock?
Thanks for all advice and helps in advance!
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
chazglenn3 said:
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
Click to expand...
Click to collapse
so what did the do to fix the problem? they fix the screen or replace the phone?
jcarlm said:
so what did the do to fix the problem? they fix the screen or replace the phone?
Click to expand...
Click to collapse
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
chazglenn3 said:
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
Click to expand...
Click to collapse
Did they charge you?
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
jcarlm said:
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
Click to expand...
Click to collapse
you need to unroot, not just flash a stock ROM... http://forum.xda-developers.com/showthread.php?t=800582 but first check if your s-on/off (read the link to find out more)
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
I called my local Sprint repair center and asked what their policy was on rooted phones. Like the OP said they didn't care as long as you aren't having software issues. If you are thinking about taking your phone in call the store and ask it won't hurt a bit. Now if you think they are going to replace your device save your self a trip and unroot first because the phone will need to be returned to stock before they will exchange it. The employees were actually impressed with what had been done with the phone and were very cool about it. Think about it they work on phones hopefully they like what they do, they think its cool too.
Sent from my EVO using Tapatalk Pro.
jcarlm said:
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
Click to expand...
Click to collapse
I rooted a new one yesterday and used unrevoked without issue. It has actually gotten easier then when i had to use adb push and all that.
Sent from my EVO using Tapatalk Pro.
So, since I am getting a new phone out of this and my phone is still rooted, should I go back to completely stock?
All I did was flash back to my very first back up with HTC stock rom.
Will just having my Evo flashed to that first backup be enough when they ship off my phone after they hand me over my new one or should I fully restock my phone?
Does the phone go back to Sprint or HTC?
fully unroot and return the phone to stock it is easy to do its like 2 steps and takes only a few minutes.
people act like it is an hour long in depth process to root and unroot your phones its 5-10 minutes to do it and better not to take chances. All it takes is for one guy having a bad day to be a **** and make a note voiding warranty etc. Also in your case now is it really worth risking having to go home and unroot it then run back out to do the swap if they need you?
just unroot (not just flash stock htc actually unroot)
[Guide]How to Unroot the evo in two steps
[GUIDE] One Click How to Root the EVO with Unrevoked 3.21
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
Ouch hope they didn't flag your account...if so your SOL unless you know someone or find a hella cool manager.
Always unroot it only takes a matter of minutes (or should) and can save you a lot of hassle.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
I've given back a few rooted phones for non-root related issues (speaker bad, kickstand won't stay in, LEDs don't work - 5 evos total so far) with no issues. Did the same with a lot of flashed TP's (12) and TP2's (2).
They can void your warranty for rooting it, sure, but they can't over the battery. Just tell him you don't know anything about it and you bought it that way on craigslist. That doesn't protect your warranty, but unless the guy has just decided to be a total d-bag they'll probably replace it anyway.
Also, the employees behind the counter are just people too. Being nice and not acting like you have a sense of self-entitlement to anything you want goes a long way. Believe me, I know first-hand. Customers' attitude factors in fairly heavily in how they get charged at the computer shop I work at because the techs set the prices on jobs.
Just be nice, don't be an a-hole yourself. If they say they won't fix it - fine. Say thanks anyway, be polite, and leave with it. Go home, unroot it, pick a different sprint store, and go complain about your original problem again. Five bucks says they'll fix it no questions asked.
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
tek818 said:
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
Click to expand...
Click to collapse
Not true, if you modify or alter a consumer product to a point that it performs significantly different than the manufacturer intended, the manufacturer is under no obligation to warranty it any longer.
I'm pretty sure this topic has been addressed many times and there is no set answer? I vaguely remember reading a legal article on it as well. It would be nice if there was an official statement made by both carriers and phone manufactures.
Sent from my PC36100 using XDA App
sitlet said:
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
Click to expand...
Click to collapse
That is not entirely true. They can not void your warrenty for issues unrelated to rooting. If you brick your rom, sure that is legit for them to do that...but if my LCD fails, and is unrelated to the rooting, then no they can not. If they try to do that, you make sure you fight it.
I had a repair center in my town refuse to fix my speaker on my mogul with low volume problem, because I had a scratch on my battery door cover. He said my warrenty was void to to "Physical damage."
After a phone call to Sprint, and apparently other complaints that service center lost thier contract with Sprint. I ended up with a touch pro 2.... (Although I just wanted my mogul fixed , I was never happy with the TP2, and bought an EVO )
Ok so I have the 1st gen kindle fire and it seems to have a charger port problem of some kind so amazon is going to replace it (a month out of warrenty)
but the problem is its rooted with the play store and several other apps no custom rom or anything . I need to know if i need to unroot before i send it back and if so how ...
It wont take a charge and will only turn on when plugged in and even then it only stays on for maybe a minute then turns off so how can I unroot or should i just say the heck with it and send it back rooted??? will I be charged ?
anybody have any past experience with a similar situation????
I don't know from experience but my suggestion would be don't send it back to Amazon rooted because the act of rooting usually voids any warrenty. It's possible they wouldn't replace it because it is rooted.
they made an exception to the warrenty being out by a couple months and they know its a hardware issue. can't factory reset because the battery wont take a charge. battery wont take a charge there fore i cant plug into a computer to unroot either
this sucks
My Usb died this week and now I'm sending it back. I never mentioned it was rooted but they're still sending me a replacement anyway.
Sent from my Galaxy Nexus using Tapatalk 2
Rpatton;Son
28116 said:
Ok so I have the 1st gen kindle fire and it seems to have a charger port problem of some kind so amazon is going to replace it (a month out of warrenty)
but the problem is its rooted with the play store and several other apps no custom rom or anything . I need to know if i need to unroot before i send it back and if so how ...
It wont take a charge and will only turn on when plugged in and even then it only stays on for maybe a minute then turns off so how can I unroot or should i just say the heck with it and send it back rooted??? will I be charged ?
anybody have any past experience with a similar situation????
Click to expand...
Click to collapse
I had the same USB port problem. They sent a replacement. A week later I returned the broken rooted unit. I never heard anything further from Amazon.
Good luck,
The Don
Nice. I'm sure part of their standard procedure is a clean wipe and flash of the factory image.
Sent from my Galaxy Nexus using Tapatalk 2
Also rooted and claimed warrenty
I had the same problem with mine and I just let the battery drop so it wouldn't turn on anymore. Now amazon would have to put a new port on in order to get it working.
Has anyone unrooted by flashing stock rom using Odin even though Knox remains tripped and sent in phone to Samsung for repair without issue. I am having back button issues lately but I rooted my phone. Thanks.
Samsung is pretty good about honoring warranties but I highly doubt they will honor your warranty if they see that your phone has been rooted. You should probably call Samsung and talk to them and see if they will still look at your phone and possibly fix it with it being previously rooted. There's still a good chance they will as long as your phone is put back to factory software. You just need to call Samsung first so you don't waste time. If Samsung tells you no then you're only left with replacing the digitizer yourself or at a third party repair center or getting an insurance replacement. Sorry for your bad luck.
What exactly is going on with your capacitive back button? It's possible that Samsung will go ahead and fix it because it is a hardware failure that has nothing to do with rooting your phone. Call Samsung.
tx_dbs_tx said:
Samsung is pretty good about honoring warranties but I highly doubt they will honor your warranty if they see that your phone has been rooted. You should probably call Samsung and talk to them and see if they will still look at your phone and possibly fix it with it being previously rooted. There's still a good chance they will as long as your phone is put back to factory software. You just need to call Samsung first so you don't waste time. If Samsung tells you no then you're only left with replacing the digitizer yourself or at a third party repair center or getting an insurance replacement. Sorry for your bad luck.
What exactly is going on with your capacitive back button? It's possible that Samsung will go ahead and fix it because it is a hardware failure that has nothing to do with rooting your phone. Call Samsung.
Click to expand...
Click to collapse
Thanks for the info. I called Samsung and they told me that they will look into my back button issue even though I rooted the phone as long as it is on stock rom.
So my phone has had a crack in it for about 2 months now. I have TEP, but the deductible is $200. Just started a new job, not getting any hours, and raise two kids by myself, so there is no way I could pay it. Now, on top of that, the USB port has gone bad in the phone. This part, I would think would be a manufacturers warranty deal, but the problem is, phone is rooted with custom ROM. I am absolutely sure it is the USB port on the phone that is bad, so there is no way for me to ODIN back to Stock. I know I'm grasping at straws here, but does anyone have any suggestions that could ease my pain a bit?
Thanks in advance,
Yamus
Well...if you were going to send it back to the manufacturer for warranty, they would defiantly check to see if Knox was tripped. So even if you restored back to stock, your warranty would be void. then again...it was void to begin with when you rooted your phone :/
I guess I worded that wrong. Years ago when I had Sprint, if there was a defect with the device, and you had insurance, you could take it to a store with repair, and they would repair or replace it free. Just so long as it wasn't physical damage. Although, with the screen being cracked, they would probably say the phone was dropped, and that caused the usb port to malfunction
Like the poster said when knox is tripped there is a little chance they could fix ur phone under warranty...just take it to lg n see waht the say...also is ur phone charging ok and not detecting pc could be a software issue and yes u can go to stock without odin that is via TWRP if u have it installed
jinderation said:
Like the poster said when knox is tripped there is a little chance they could fix ur phone under warranty...just take it to lg n see waht the say...also is ur phone charging ok and not detecting pc could be a software issue and yes u can go to stock without odin that is via TWRP if u have it installed
Click to expand...
Click to collapse
This is the first Samsung phone I've had, so I'm not quite sure how the whole Knox thing works. I didn't really think the guys at the Sprint repair would look for that, just so long as the phone was stock, and not rooted. The issue is definitely the port. It won't charge correctly with any cable, adapter, (including adaptive fast charge that came with it). It'll charge, but really really slow. My only saving grace has been my old LG wireless charging pad, which does a pretty good job. I also tried multiple cables, ports, etc, on more than one PC, so not a PC issue. I guess I'll just have to sell a kidney, so I can come up with the $200 deductible it's going to cost to get it replaced.
BTW, I am in the process of searching for the original backup I made in TWRP, so I can transfer it to the phone over wifi, and restore it.
yamus08 said:
This is the first Samsung phone I've had, so I'm not quite sure how the whole Knox thing works. I didn't really think the guys at the Sprint repair would look for that, just so long as the phone was stock, and not rooted. The issue is definitely the port. It won't charge correctly with any cable, adapter, (including adaptive fast charge that came with it). It'll charge, but really really slow. My only saving grace has been my old LG wireless charging pad, which does a pretty good job. I also tried multiple cables, ports, etc, on more than one PC, so not a PC issue. I guess I'll just have to sell a kidney, so I can come up with the $200 deductible it's going to cost to get it replaced.
BTW, I am in the process of searching for the original backup I made in TWRP, so I can transfer it to the phone over wifi, and restore it.
Click to expand...
Click to collapse
Sprint will not care. If the phone needs to go back to Samsung itself, Knox will be an issue. But the Sprint store will not even look.
My Shield running stock 6.2 with stock recovery started bootlooping. I was literally watching Netflix the night before and in the morning it was looping. It shows the Nvidia logo and then there is a video glitch and it loops. I can only boot into safe mode. I tried wiping and flashing the official recovery ROM via fastboot. I tried rolling back to 6.1 and then the 6.3 preview build. No dice. I'm guessing some kind of video driver issue. I have not been able to find anyone having the same issue. Any ideas?
I think I have the same issue.
I have the Nvidia Shield TV 16GB (2017), latest update installed (not roorted).
Plugged it in it worked the whole evening, turned it off, turned on in the morning and it started bootlooping. It is showing the Nvidia Shield logo, stays on it then reboots. Once in a while it actually goes trough and boots till the end, and the strange thing is that, if it manages to boot in to the OS, it works like charm, basically I need to keep that thing forever On, if I power it off, it is bootlooping again.
I got this thing brand new, sealed in the package from eBAY and can not return it to Nvidia, for replacement, so I at least need to understand if this is a software issue or hardware.
If anyone have any idea pleas respond.
Thank you and Happy New Year
Haik0 said:
I got this thing brand new, sealed in the package from eBAY and can not return it to Nvidia, for replacement, so I at least need to understand if this is a software issue or hardware.
Click to expand...
Click to collapse
Don't screw around, just return it to the eBay seller instead and get a replacement.
SimonTS said:
Don't screw around, just return it to the eBay seller instead and get a replacement.
Click to expand...
Click to collapse
I concur, return it, what you are experiencing is definitely not normal, also just my two cents if you got it brand new sealed on ebay aren't you on nvidias warranty?
I don't honestly, I don't have an invoice or any purchase papers or information, to provide to Nvidia for return. You think I should still contact Nvidia?
Btw, I can't return this anymore. Now just need to figure out what to do with it. If it's a software issue maybe i can re-flash the bootloader, recovery or everything. Or if it's a known hardware issue then, that's it.
Your contract isn't with Nvidia, it's with the seller on eBay.
Why can't you just return it to them, or is there something else you're not telling us?
Haik0 said:
I don't honestly, I don't have an invoice or any purchase papers or information, to provide to Nvidia for return. You think I should still contact Nvidia?
Btw, I can't return this anymore. Now just need to figure out what to do with it. If it's a software issue maybe i can re-flash the bootloader, recovery or everything. Or if it's a known hardware issue then, that's it.
Click to expand...
Click to collapse
if its brand new all the info you need is on the box as far as your invoice why cant you go to your ebay account and print out a invoice? Return to ebay seller or rma with nvidia if its brand new, their rma policy is excellent as well as their customer service