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Are any of you guys having any drop call issues? My SG2 shows 4 full bars of reception while on a call and the call goes silent for a few seconds before it drops. It does this at home, on the road and at work.
Funny story…last night while driving home from work, I kept the screen lit and talked on the phone using my jawbone Bluetooth. I watched the bars drop down to 1 even 0 at one point yet the call never dropped that time. Isn’t that ironic
Unfortunately for me, all of these areas I have trouble are dead in the middle of excellent tmobile 4G coverage. My old phones never had this issue (HTC Sensation, iphone 4 etc)in these same exact areas.
So far, I’ve spoken with 611 & had the local TMO store replace my sim card but the phone still drops calls.
Would hate to have to exchange it for a new one but it looks as if I have no choice. Are any of you guys having any reception issues? If so please use this space to talk about it
EDIT
In case anyone asks, I'm using the original sim card that came with the phone. TMO store also pulled another SG2 sim card out for me to swap last night but so far the problem still persists
it could be software related, or it might very well be a hardware issue
are you still on stock, or have you flashed anything yet?
AllGamer said:
it could be software related, or it might very well be a hardware issue
are you still on stock, or have you flashed anything yet?
Click to expand...
Click to collapse
I'm still running my stock rom. Sunday Night, I flashed the Odin root on the stock rom and ran that for two days. Afterwards I uninstalled the Odin root and went back to stock when I discovered the call drop issues in fear I'd have to return my phone back to the store.
Its been two days back on the stock unrooted rom and I'm still noticing the same reception issues.
For the root, I followed the instructions in this thread.
To unroot, I followed these instructions.
Everything went well in fact I'm using Galaxy S2 right now. Do you guys think this root could be the cause of my reception issue?
Hi and thanks for any help that you can provide me.
I bought an Galaxy Note 2 SGH-T889 Tmobile version like 7 months ago from a store or reseller in Toronto Canada, the phone was in theory factory unlock, to use with the Wnmobile network which uses the same frequency as Tmobile. The phone was working until 2 days ago. Well always the phone has issue connecting to the network in some specific areas, specially because the Wind network it's not that good, but during the last 2 weeks I noticed more and more problems and some times it was just disconnected showing a circle with an slash or crossed out. After reboot the phone usually fixed the problem, until 2 days ago I had to do it every 2 hours and then the next day it just was permanent. I tried everything so far:
Remove battery and reboot
Remove battery and SIM card and reboot
Use a diiferent SIM card from my son's phone
Replace for a new SIM card
Clear Cache
Factory Reset
Reflash the modem with Odin
The phone has the latest stock ROM 4.1.2, BASE T889UVBMD1
The problem is Samsung say because it's a Tmobile they can not support it here, I have to send the phone to Samsung USA, I still fighting with the store because they said it will be covered locally, but that is another story.
I red many post talking about similar problems with the Galaxy S3 or S4 and one said that installing Jedi X14 fixed the problem, but to do that I think I have to root the phone, which not be a big problem.
The other weird thing is the phone works using other SIM card GSM, not tested with a LTE SIM.
There is any way to test if the radio/antenna for the WCMDA is disabled or broken
Thanks
fasterfoxy said:
Hi and thanks for any help that you can provide me.
I bought an Galaxy Note 2 SGH-T889 Tmobile version like 7 months ago from a store or reseller in Toronto Canada, the phone was in theory factory unlock, to use with the Wnmobile network which uses the same frequency as Tmobile. The phone was working until 2 days ago. Well always the phone has issue connecting to the network in some specific areas, specially because the Wind network it's not that good, but during the last 2 weeks I noticed more and more problems and some times it was just disconnected showing a circle with an slash or crossed out. After reboot the phone usually fixed the problem, until 2 days ago I had to do it every 2 hours and then the next day it just was permanent. I tried everything so far:
Remove battery and reboot
Remove battery and SIM card and reboot
Use a diiferent SIM card from my son's phone
Replace for a new SIM card
Clear Cache
Factory Reset
Reflash the modem with Odin
The phone has the latest stock ROM 4.1.2, BASE T889UVBMD1
The problem is Samsung say because it's a Tmobile they can not support it here, I have to send the phone to Samsung USA, I still fighting with the store because they said it will be covered locally, but that is another story.
I red many post talking about similar problems with the Galaxy S3 or S4 and one said that installing Jedi X14 fixed the problem, but to do that I think I have to root the phone, which not be a big problem.
The other weird thing is the phone works using other SIM card GSM, not tested with a LTE SIM.
There is any way to test if the radio/antenna for the WCMDA is disabled or broken
Thanks
Click to expand...
Click to collapse
If the phone is working fine with a friends sim card . There is nothing more then a issue with your sim. go to the store and have them to give you a new sim card or flash the one you have. I had that issue similar here with at&t all the time.. sims would just loose network.. The fix for me LEAVE AT&T
Good luck.
Yes, I replaced the SIM card and I got a new one.
Just trying to eliminate all the options, I just did a factory reset again, and put it back the SIM card, located outside in an area where I know there is a strong signal and the phone was able to connect to the network and I install the account ans the apps just to test the data connection and it works fine. I was outside for 20 minutes with no problem. Later go back in the building, as soon I was inside for a few minutes the phone lose connection and the circle is back, then reboot again several times, and the phone does not recognize any network, Searching and no network is available.
Aww you left out that it only does this inside but works outside.. I Would say something is blocking the signal. LIKE maybe the building..
i have two bars in my house 3 on the deck and full signal in my yard ...
its just how it is..
erica_renee said:
Aww you left out that it only does this inside but works outside.. I Would say something is blocking the signal. LIKE maybe the building..
i have two bars in my house 3 on the deck and full signal in my yard ...
its just how it is..
Click to expand...
Click to collapse
But he said it was working in side for many month then all a sudden it doesn't work? I understand I live in a mobile home and reception sucks but that from the start but his was working for couple months. I would say he's phone reception receiver w/e it is or something in the phone is screwing up and it will need repairment or replace or service just taking a dump and getting worse.
jcervantes11 said:
But he said it was working in side for many month then all a sudden it doesn't work? I understand I live in a mobile home and reception sucks but that from the start but his was working for couple months. I would say he's phone reception receiver w/e it is or something in the phone is screwing up and it will need repairment or replace or service just taking a dump and getting worse.
Click to expand...
Click to collapse
You could be right.. or maybe even the provider having issues with that tower .. its a tough thing to figure out..
Thanks for your ideas.
I get tired of trying to figure out was is the problem, so I got a SIM card from a diiferent provider which has the best network coverage and power, and i'ts happending the same, the majority of th etime the strength level is around -110 db even outside, with both providers, so it's the phone.
Now the question is could be possible that the antenna cable got disconnected or broken, (yes I dropped the phone a few times but nothing major) and it was working fine until few days ago. Another option it's some internal hardware is not working normally.
Now I have to find a way to repair becasue Samsung Canada does not want to do it becasue its a Tmobile phone.
Thanks, again.
fasterfoxy said:
Thanks for your ideas.
I get tired of trying to figure out was is the problem, so I got a SIM card from a diiferent provider which has the best network coverage and power, and i'ts happending the same, the majority of th etime the strength level is around -110 db even outside, with both providers, so it's the phone.
Now the question is could be possible that the antenna cable got disconnected or broken, (yes I dropped the phone a few times but nothing major) and it was working fine until few days ago. Another option it's some internal hardware is not working normally.
Now I have to find a way to repair becasue Samsung Canada does not want to do it becasue its a Tmobile phone.
Thanks, again.
Click to expand...
Click to collapse
Anybody with same provider as you? Invite them in you're home see if they have connection. It's best if the person have same phone and same company. Can you send directly to Samsung? I have bad phone service my area with s2 and note 2 but my friend with evo 3d has more bar then me and its made by htc but could be two things ur phone crapping out on you which need repairment or like the guy above said tower signal getting weaker. It is hard to find out. Maybe for now for a bit since it's screw up try a rom but then again rom doesn't control radio settings section but wouldn't harm. Good luck.
I'm having the same issue since last month... but with any SIM card.
The network signal strengh rests between -89 to -110 dBm. (Horrible)
The network type is always UNKNOWN:0.
What I already tried:
- Using other SIM.
- Flashing Stock ROM
- Flashing Custom ROM (CM 10.1)
- Flashing all 5 avaliable modems.
What happens:
When I get VERY close to a network antenna... I can make calls and stuff...
What can be happening:
Hardware issues - T-Mobile latest LTE unlocking update maybe burned my antenna (or some network signal related hardware).
Software issues - Can't see how since I used many variations of ROM/Modem.
I live in Brazil and my network is TIM 47. I have a Samsung Galaxy Note II T889.
If anyone can confirm perfectly to me what composes the T889 antenna components... that would be nice...
I want to buy those parts from eBay and trying fixing my phone.
Thanks for your feedback it's really valuable becasue it's almost the same situation. Today I cleared up the situation with Samsung, if I want to be service under the warranty I have to bring the phone to one of repair centres in USA which it's kind of problem because I can do it only in the weekends but not impossible or what I'm doing tomorrow is to have an assessment by one of the repair centres in Toronto and I have to pay in this case, if it's something reasonable.
In my case I did not update the phone in 2 months at least so it's not software in my case, but one difference could be I got a new job 3 months ago, in my previous job the majority of the time I got 5 bars , I guess the cell tower was close to that place, and in my house the coverage it's good. In my new job, my office it's in the middle of the building, far from the windows, so the signal always was really bad, 0-1 bar.
Wondering if could be possible that a bad connection can burn the antenna or the circuit that controls the connection.
The other thing is there are many customers specially for the Galay S4 complaining about a similar problem, and I did not find any answer on how to fix this problem.
I'll post any update just in case it can help someone else.
Thanks.
Did you try to disable lte and use 4g/3g/2g only?
Sent from my SGH-T889 using xda app-developers app
darekz said:
Did you try to disable lte and use 4g/3g/2g only?
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Well... I did... and the problem persists.
Try to enable and disable wifi calling.
Sent from my SGH-T889 using xda app-developers app
A also have this problem with T-Mobile Note 2 and have already tried everything you guys have...I guess I got no choice but to request a replacement which sucks because my phone was pristine and worked perfectly otherwise. It's just the damn weak to no signal that's driving me crazy. Especially since I'm paying for premium data coverage and it's pretty much money in the trash every month.
That's it. I made the call and the replacement arrives in a couple days. They offered me the "jump" program. Anyone on that? Is that worth doing on T-Mobile?
I traded an unlocked i317m for a g pro. I just picked up a unlocked t889 as welll. The person with my old i317m want my t889 since hes using simple mobile. Problem is when I went to trade I put his sim in my t899 it wont register on tmobile. Seems its only working with at&t as thats the service I have. Now with the i317m I gave him originally it works with any sim. How is this possible that a unlocked tmobile t889 wont register with his sim on tmobile network but the unlocked i317m works with any sim?
Yesterday I replaced the microUSB module that is connected with the antenna and replaced the SIM card module too.
That did NOT worked.
So... the problems is problably on the mainboard/chipset... too expensive to fix.
Another big hardware failure for Samsung's history.
I've had the replacement for about a week now. So far no signal problems. It's like when I first got my original phone. I'm sticking with the note 2 for at least another 6 months since I joined the jump program. Can't wait to see the note 3 next week
Update just to close this case
Well, after I sent the phone for repair to Samsung USA, I got it back and the problems happened again after a few days, then I sent it back for the second time to Samsung, got it back and the problem happened again after a few weeks. Basically, I'm getting rid of this phone, now the warranty is already expired and half of the time the phone was full of problems with the network.
The lesson in this case is to avoid getting hardware from the first batch (to wait a few months after the launch) or without a long term warranty (3 years), and probably will be my last Samsung device.
:crying:
Diesel-30 said:
Can't wait to see the note 3 next week
Click to expand...
Click to collapse
You mean Note 4, no?
I am getting tired of this GPS issue in note 3, i open maps in my Note 1 , all it takes it 3 to 4 seconds to get a lock.
In my note 3 , it takes 10 to 20 minutes to get a lock, seriously this is getting annoying, i have tried many custom roms, went back to full stock, download GPS status and toolbox, nothing seems to work.
I even went and exchanged my note 3 yesterday , even the new one(obviously refurbished) is having the same DAMN issue, it does not want to lock.
What the heck, so many note 3 are suffering from this issue? , anyone else have this problem?
i know ATT version got some update to fix this issue, is there any such fix for us?, can the ATT fix be reverse engineered for T-Mobile?
Anyone who faced this issue were able to solve this? care to help me out
Next thing is i am just going to use to JUMP upgrade, get a G3 or Nexus 6.
I usually get lock in a few seconds. When I don't, I kill any GPS apps. Then load GPS Status. Hit menu, then clear AGPS, then update AGPS. I get a fix in a few seconds after that. Then all is well for a while. There's obviously something getting confused in the software, but that seems to straighten it out.
I just tried your suggestion, stuck at 1/18 satellite for almost 10 min now.
I was on tapatalk before, so didn't see your location. Being in India on a Tmobile version Note 3, I wonder if that's part of the issue? The AGPS stuff is probably set up to default to North America until it gets enough data from the satellites to contradict that. I remember seeing some replacement config files for older devices that were different depending on your location. I can't be more specific as this was a couple years ago... Might be worth looking into. Sorry I can't help more.
I had that issue...GPS did not lock at all. I took it to TMobile a few times...finally sent it in under warranty exchange. Was not too happy about getting a re-manufactured phone, but my GPS locks in 3-4 seconds
(o\_!_/o)
I am not in india now, in Charlotte NC so you can count that one out.
Are we supposed to get lock when we are inside the house ?... my note 1 gets the lock but note 3 is never able to get the lock while i am inside.. This replacement phone feels like it works when i am outside though..
depakjan said:
I am not in india now, in Charlotte NC so you can count that one out.
Are we supposed to get lock when we are inside the house ?... my note 1 gets the lock but note 3 is never able to get the lock while i am inside.. This replacement phone feels like it works when i am outside though..
Click to expand...
Click to collapse
Depending on the house, you may get some signal through the windows, roof if you're top floor, thin wall without aluminium siding, but it's never a sure thing and most of the time, no you shouldn't expect it. Why would you want to, is your house moving? anyhow phone can get approximate location from network, as a matter of fact I think law about 911 call location allows the phones without GPS to use cell signal triangulation to send aproximate location of the caller to authorities. Even on a wifi calling the phone should have approximate location of the wifi router, so even without GPS the phone knows approximately where it is, unless you're totally out of range of any signal.
Hi, I'm having huge troubles with the signal on my Nexus 5X. I bought this phone a little more than a month ago and its signal have been bad since then. Right now it has completely lost the signal and I can't use it.
Some folks suggest me it could be a problem with the bands and maybe it could be modified someway and solve the problem. Please, I'm kind of desperate right now, and I'm want to make everything I can to solve this issue. The phone its very expensive for me and I don't want to lose that money.
A little more details: I live in Cuba and in some places in Havana the phone gets signal, but in other places it loses signal completely. I can't get warranty because a relative of mine bought the phone in the US and ini my country the warranty is not available.
If anyone have some idea that could help me, please, just point me in the right direction.
Thanks in advance.
silviodelgado70 said:
Hi, I'm having huge troubles with the signal on my Nexus 5X. I bought this phone a little more than a month ago and its signal have been bad since then. Right now it has completely lost the signal and I can't use it.
Some folks suggest me it could be a problem with the bands and maybe it could be modified someway and solve the problem. Please, I'm kind of desperate right now, and I'm want to make everything I can to solve this issue. The phone its very expensive for me and I don't want to lose that money.
A little more details: I live in Cuba and in some places in Havana the phone gets signal, but in other places it loses signal completely. I can't get warranty because a relative of mine bought the phone in the US and ini my country the warranty is not available.
If anyone have some idea that could help me, please, just point me in the right direction.
Thanks in advance.
Click to expand...
Click to collapse
my first guess, are you using a case on top? what happens if you remove that case?
have you tried holding the phone differently? My mom holds her phone in such a way that signal is lost every time...(dead grip)
go to an area with good coverage, and check if signal has big fluctuations. without using a protective case
Thanks you very much for your really quick answer. I've done everything and no good resulst.
It's the same behavior with or without the case. In places with good coverage it suddenly lose the signal comletely too.
Not sure if there's a thread already for this, feel free to delete. Anyone experienced loss of mobile network connectivity when you are not using wifi anymore? You will need to restart the phone in order to get the mobile network back.
I'm not sure what actually triggers it for me, but there have been 2 or 3 times in the past 2 weeks since I got my Note where mobile data is dead and restarting my phone is the only way to fix. Not sure what's going on. Hasn't happened in several days.
s1l3ntm0use said:
I'm not sure what actually triggers it for me, but there have been 2 or 3 times in the past 2 weeks since I got my Note where mobile data is dead and restarting my phone is the only way to fix. Not sure what's going on. Hasn't happened in several days.
Click to expand...
Click to collapse
It happens all the time when im out of range from a wifi and the phone wont switch to mobile network automatically.
My wife and I have both been experiencing the same problems with our Note 7.
No solution found for us except restarting phone. It seems to happen when the following occurs: (1) temporary initial loss of mobile signal, like from being in an elevator, combined with (2) not being connected to WiFi network. Fwiw, we are on T-mobile in a major market area. Previously had Note 5's with same carrier in same area for over a year without experiencing this issue.
Same thing here and a buddy of mine same thing on tmobile. Fringe areas wreak havoc on this damn thing. Lags...loses signal..etc. my s7 had MUCH STRONGER reception in the same areas this damn thing can barely keep a signal! Smh
**UPDATE**
I got around to calling T-Mobile today, and they said that this is now listed in their system as a known issue with the device. Rep I spoke with said he didn't really have much more information other than they've gotten enough reports of signal loss with the Note 7 to have it be flagged as a known issue.
According to the rep, the only known fix at the moment is rebooting the device. Obviously this is a pain in the ass if you have to reboot the phone every time you get on an elevator and lose signal.
Given the circumstances, this at least rules out it being a network carrier issue or an Android OS issue. The rep was not sure if the problem was related to hardware or software. If its software, it something that can be corrected; but if its hardware, then there really is no solution.
My plan is to deal with it for another 3-4 weeks and see how the Note 7 recall pans out, which should also provide a bit more time for them to figure out the cause of the signal loss problem. If it seems like it's not going to be fixed, then I'm just going to trade in the phone for something different. Fwiw, I asked if they had similar reports for the S7 or S7 Edge, and they said there were no system flags for this issue on those devices.
12345123456 said:
**UPDATE**
I got around to calling T-Mobile today, and they said that this is now listed in their system as a known issue with the device. Rep I spoke with said he didn't really have much more information other than they've gotten enough reports of signal loss with the Note 7 to have it be flagged as a known issue.
According to the rep, the only known fix at the moment is rebooting the device. Obviously this is a pain in the ass if you have to reboot the phone every time you get on an elevator and lose signal.
Given the circumstances, this at least rules out it being a network carrier issue or an Android OS issue. The rep was not sure if the problem was related to hardware or software. If its software, it something that can be corrected; but if its hardware, then there really is no solution.
My plan is to deal with it for another 3-4 weeks and see how the Note 7 recall pans out, which should also provide a bit more time for them to figure out the cause of the signal loss problem. If it seems like it's not going to be fixed, then I'm just going to trade in the phone for something different. Fwiw, I asked if they had similar reports for the S7 or S7 Edge, and they said there were no system flags for this issue on those devices.
Click to expand...
Click to collapse
Same boat here. I'll swap to the s7 if it's not sorted out. Happened 2 times support work already.
Sent from my SM-N930T using Tapatalk