Camera issues - AT&T Samsung Galaxy Note 4

My rear camera shakes entirely too much and pictures are never clear. I took off the folio cover, wiped the lens, and the camera stayed still for maybe 3 seconds and then my phone starting vibrating around the camera and shook even worse than before. Below is the best shot I could take from burst shot mode. Any ideas would be great.

***Update***
Called Samsung directly and they had no clue how to resolve the issue. Went back and warrantied my phone through AT&T in-store.

Do you have Parkinson's?

Probably bad ois. Good to know that you were able to get the phone exchanged easily though.

Brava27 said:
Do you have Parkinson's?
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On Thursdays. Only on Thursdays.

Related

Is it me, or is camera quality really bad?

I just got a HTC Touch Pro 2 (Sprint) and really love it, but one thing that bothers me is the camera.
When I try to take pictures, the picture is VERY blurry and grainy, am I doing something wrong? I tried all of the resolutions and they are all the same. Not to mention, the camera kind of lags when I'm trying to take a picture...
Any suggestions?
Gotta have good lighting ...
Sent from my LG-P999 using XDA App
alphad0g said:
I just got a HTC Touch Pro 2 (Sprint) and really love it, but one thing that bothers me is the camera.
When I try to take pictures, the picture is VERY blurry and grainy, am I doing something wrong? I tried all of the resolutions and they are all the same. Not to mention, the camera kind of lags when I'm trying to take a picture...
Any suggestions?
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Ive noticed sometimes if you take off the back cover and clean the lens on both the back piece and the acctual camera it can make a huge difference. I dont know how long youve had it but if its been awhile, that might help...
The camera is not too good. However it does take decent picuteres if you makesure the lens cover is clean on the outside and inside. some people have suggested removing the plastic piece altogether. there are a whole bunch of threads about it.
What you describe is bad background light. You have some light profiles, so try them. The camera doesnt have much resolution, flash light is absent, but still its more sensible than a nokia from that era.
The lens cover on the back will get scratched and it really makes for some bad pix.
I have a post about this a long while back.
But anyways, take battery cover off and try to take a pic and see how it looks. If you see a improvement buy a new battery cover. Or just the lens cover out of the battery cover. That's what I usually end up doing on all my phones. Sure the real camera lens may gets dust but its glass and its reccessed enough to not get scratched.
Try this and report back
Sent from my PC36100 using XDA App
i removed the plastic over the lens and i did notice a slight improvement
wateverweber said:
i removed the plastic over the lens and i did notice a slight improvement
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You guys got me scratching my head My plastic cover has a hole where the lens looks through so taking it off provides no improvement at all!
i think it takes bad pictures.
Sprint HTC Touch Pro2 Camera
I agree.. My phone used to take pretty decent pictures.. It seems like the more
I have tweeked my .reg files the worse it has gotten over time. I tell the hubby
this all the time. Taking the back off doent help.. my pictures look out of focus
and oblong. I think it is from one of the tweeks.
Tammy
jesus, no wonder my pictures stink. i took the back cover off, looked through the plastic peice covering the lense and it is a fog. anyone know if i can get a new back cover? or somehow remove the plastic covering? htc tp2 tmobile.
This camera is a shame for this kind of phone!
But I love Rhodium so..........................I bought a real camera

Purple tint/noise on camera

Has anyone else noticed the infamous purple noise problem on their Verizon Ones in low light? There's a giant thread about it here in the international variant's section. It gets especially bad when you take a picture in total darkness or cover the lens entirely. If your phone has one of the defective sensors, the whole screen will turn bright purple.
Also curious to see if there's a certain batch of camera sensors behind this. If you have this problem, could you browse to /sys/android_camera/sensor and post the text inside? Mine says "st vd6869(1.0) cinesensor 2013-05-03".
Before anyone suggests that this is a software problem, there are a quite a few units that don't exhibit this issue and show perfectly black images in the dark, so I'm more inclined to believe this is a hardware defect.
wireroid said:
Has anyone else noticed the infamous purple noise problem on their Verizon Ones in low light? There's a giant thread about it here in the international variant's section. It gets especially bad when you take a picture in total darkness or cover the lens entirely. If your phone has one of the defective sensors, the whole screen will turn bright purple.
Also curious to see if there's a defective batch of camera sensors behind this. If you have this problem, could you browse to /sys/android_camera/sensor and post the text inside? Mine says "st vd6869(1.0) cinesensor 2013-05-03".
Before anyone suggests that this is a software problem, there are a quite a few units that don't exhibit this issue and show perfectly black images in the dark, so I'm more inclined to believe this is a hardware defect.
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I have the same problem. I am determining if I should bother replacing it. I have to decide by tomorrow. I am currently unlocked and don't know if it bothers me enough to lose that right now.
std vd6869(1.0) cinesensor 2013-04-25
Frankie1588 said:
I have the same problem. I am determining if I should bother replacing it. I have to decide by tomorrow. I am currently unlocked and don't know if it bothers me enough to lose that right now.
std vd6869(1.0) cinesensor 2013-04-25
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Wow, that sucks.
I'm considering the same thing, though I'm not facing such an issue. I want to know if this camera problem is widespread to see if it's worth exchanging; it would be awful to go through the whole exchange process and wind up with the exact same problem on the replacement. And it would especially suck to lose your bootloader unlock for nothing...
wireroid said:
Wow, that sucks.
I'm considering the same thing, though I'm not facing such an issue. I want to know if this camera problem is widespread to see if it's worth exchanging; it would be awful to go through the whole exchange process and wind up with the exact same problem on the replacement. And it would especially suck to lose your bootloader unlock for nothing...
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My dad also has the HTC One from Verizon (got it a week later). His camera exhibited no such issues. I am going to try messing with his again tomorrow.
Its definitely a widespread issue though as you can see on that XDA post. I've also been following that since I got the phone. There is someone who thinks it might be a software issue and can be fixed by flashing libs. He is working on it.
http://forum.xda-developers.com/showthread.php?p=45158495
I am just afraid of returning it and getting another headache such as dead pixel(s), chassis gaps/scratches, or anything else like that. I am trying to determine if I could live with it. I don't take many low light shots, but it will suck when I do.
When did you get your phone? It sucks that I have to decide by tomorrow!
EDIT: My camera pretty much does the same thing as shown in this pic (For others who may not be aware what we are talking about)
http://forum.xda-developers.com/showpost.php?p=45298491&postcount=966
I got the phone about a week after release. Not sure that means much though, they seem to be randomly using old leftover parts to build the phones (according to the serial number, mine was built in July).
Can you post a picture of the purple stuff? I've seen other threads on this - in one case it did look like classic low-light issues that plagued certain Dincs, but another guy's pictures seriously did not look like digital noise to me - looked like an oily smear, maybe a manufacturing defect.
st vd6869(1.0) cinesensor 2013-06-20
Mine doesn't have the issue and it was purchased in the release day.
I had this same problem. I went in to verizon and showed the guy and we went through 3 replacements before he swore it was a software issue. Then I showed him that covering up the camera lens on their display model showed a plain black screen, while the replacements were showing that purple/pink tint. Here's an album with a couple of pictures of what it looks like.
https://www.dropbox.com/sh/m93o47ugxapos4v/hB6YN6kw-n/HTC One
My camera does the same.
I took it to the VZW store today but didn't have my ID nor did I bring the box with me.
Planning on going back tomorrow.
They told me they'd replace the phone for me so we'll see what the new one does.
Will report back!
BTW, nice car Frankie1588 if that's yours
Mazda RX-8?
For reference - here's a pair of low light shots, one with night mode on and one without. Definitely worth replacing because this phone sees better in the dark than I do, and that's pretty cool - this scene is nowhere near as bright as the pictures make it look, and night mode gets rid of speckling artifacts entirely.
So just going into the Verizon store, you guys were successful in getting replacements? How hard was it to sell that the phone had an issue?
guess I'll test the camera as soon as fedex drops off the phone tomorrow. I'll just call if its bad and make them overnight me a new one.
so if you take a shot in low light without the flash on, and it comes out fine, your camera is ok?
sorry just trying to see if mine if effed.
I help the lens cover and got purple, but when i shot in dark (under my bed) with and without flash, they came out normal?
dunemessiah said:
So just going into the Verizon store, you guys were successful in getting replacements? How hard was it to sell that the phone had an issue?
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I just went into the store today and they took my word for it when I described the problem.
Said they have been having a lot of people come in for the same reason.
Since I used another line's upgrade they said I couldn't swap out in the store.
But because of the device still being under warranty, they're shipping me a new one
And I just have to ship my current one back. I seriously hope this new one doesn't have
the same problem.
dunemessiah said:
So just going into the Verizon store, you guys were successful in getting replacements? How hard was it to sell that the phone had an issue?
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nrfitchett4 said:
guess I'll test the camera as soon as fedex drops off the phone tomorrow. I'll just call if its bad and make them overnight me a new one.
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andybones said:
so if you take a shot in low light without the flash on, and it comes out fine, your camera is ok?
sorry just trying to see if mine if effed.
I help the lens cover and got purple, but when i shot in dark (under my bed) with and without flash, they came out normal?
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PizzaSauce said:
I just went into the store today and they took my word for it when I described the problem.
Said they have been having a lot of people come in for the same reason.
Since I used another line's upgrade they said I couldn't swap out in the store.
But because of the device still being under warranty, they're shipping me a new one
And I just have to ship my current one back. I seriously hope this new one doesn't have
the same problem.
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I got mine with the Edge program (don't judge me), and they were very easy to deal with in store. I just told them that it's an awesome phone, and the camera wasn't working. I showed them that it wasn't working by just covering the lens with my wallet. It showed that pink/purple tint on the screen. We went through three phones before we found one that didn't have that when covering the lens. I would definitely take yours back because the lens, when not taking in any light, should be completely black.
murderdock said:
I got mine with the Edge program (don't judge me), and they were very easy to deal with in store. I just told them that it's an awesome phone, and the camera wasn't working. I showed them that it wasn't working by just covering the lens with my wallet. It showed that pink/purple tint on the screen. We went through three phones before we found one that didn't have that when covering the lens. I would definitely take yours back because the lens, when not taking in any light, should be completely black.
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I got mine via edge to, 5 months after getting the note 2 on my upgrade. I'll either pay it off or trade it in at half paid off.
I think some of y'all might be mistaken on the camera.
You need to take a picture in pitch black room, not just cover the camera with your finger. Mine was able to draw light in through my finger, but when I went into the bathroom with the lights off, I got a solid black picture.
Just like a flashlight shines red through your finger, so to some extent can natural light.
nrfitchett4 said:
I got mine via edge to, 5 months after getting the note 2 on my upgrade. I'll either pay it off or trade it in at half paid off.
I think some of y'all might be mistaken on the camera.
You need to take a picture in pitch black room, not just cover the camera with your finger. Mine was able to draw light in through my finger, but when I went into the bathroom with the lights off, I got a solid black picture.
Just like a flashlight shines red through your finger, so to some extent can natural light.
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I completely agree about not covering it with your finger, light still gets in. You can definitely find an object to cover up the lens, though. The display model at the Verizon store was black when covered with my wallet, but my phone was showing that tint when covered.
nrfitchett4 said:
I got mine via edge to, 5 months after getting the note 2 on my upgrade. I'll either pay it off or trade it in at half paid off.
I think some of y'all might be mistaken on the camera.
You need to take a picture in pitch black room, not just cover the camera with your finger. Mine was able to draw light in through my finger, but when I went into the bathroom with the lights off, I got a solid black picture.
Just like a flashlight shines red through your finger, so to some extent can natural light.
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I've tried taking pictures at night. It turns into the same purple mess that you see when you cover the lens completely.
murderdock said:
I completely agree about not covering it with your finger, light still gets in. You can definitely find an object to cover up the lens, though. The display model at the Verizon store was black when covered with my wallet, but my phone was showing that tint when covered.
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wireroid said:
I've tried taking pictures at night. It turns into the same purple mess that you see when you cover the lens completely.
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then I would definitely get a replacement. Mine was solid black. Also don't have any gaps along the top, or scrapes, imperfections that I can find.
Only thing I noticed was the white band at the top was not quite flush. Have to really look to notice. I'm considering myself lucky.
nrfitchett4 said:
then I would definitely get a replacement. Mine was solid black. Also don't have any gaps along the top, or scrapes, imperfections that I can find.
Only thing I noticed was the white band at the top was not quite flush. Have to really look to notice. I'm considering myself lucky.
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yea I got lucky as well with the build quality.
I am hoping the same with camera.
I just tested in pitch black.
taking pictures with out the flash on obviously left me with a black picture.
with flash everything was great.
am I do now believe my camera is ok?
or did I test wrong?
thank you in advance.

Spiderweb scratches on camera lens after 1 week?

I've only had my Note 3 for a week and already it looks like there are tons of scratches on the camera lens. I already had an Otter Box for the Note 3 when it arrived, so it's been in that it's whole life. I say they are scratches, but they look like some kinda disease on the lens, like spiderwebs or something. I've tried to clean with professional lens cleaner and cloth for my DSLR, and it's just weird. They fade and come back.
The pictures it is taking seem OK, but I don't want to wait too long to do a swap as I bought my phone outright to keep my monthly bill low.
Any ideas?
might it be that you still have the protective covering on the lens? you're supposed to take it off.
rlee008 said:
might it be that you still have the protective covering on the lens? you're supposed to take it off.
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I thought that as well. But I took it to the store and they called it some kind of fog on the lens that wasn't normal. They gave me a new phone.
Thx T-Mobile!
dokujaryu said:
I thought that as well. But I took it to the store and they called it some kind of fog on the lens that wasn't normal. They gave me a new phone.
Thx T-Mobile!
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excellent! glad you were able to get your issue resolved!

White frost on the front camera

I know this is outside of the usual Q/A the forum presents, but I'm hoping you guys have some answers?
Recently, my phone suffered some water damage when a bottle leaked in my bag, and it failed to boot for 18 hours, but works successfully now (after putting the battery and phone in rice).
However, now, my front-facing camera has a sort of "white frost", or a white covering on it. It means photos are now of a bad quality, and it's basically unusable.
Image showing this: http://i.imgur.com/NnaLpfB.jpg
Any ideas on how to fix it? Would I have to remove the back cover, and manually remove the front-facing camera like on the S4? I'd rather not do that, but if needed.
(This is also the International LTE GT-19195 version of the phone)
EDIT: If you encounter this problem, wait at least a week, it could go away naturally!
arrivance said:
I know this is outside of the usual Q/A the forum presents, but I'm hoping you guys have some answers?
Recently, my phone suffered some water damage when a bottle leaked in my bag, and it failed to boot for 18 hours, but works successfully now (after putting the battery and phone in rice).
However, now, my front-facing camera has a sort of "white frost", or a white covering on it. It means photos are now of a bad quality, and it's basically unusable.
Image showing this: http://i.imgur.com/NnaLpfB.jpg
Any ideas on how to fix it? Would I have to remove the back cover, and manually remove the front-facing camera like on the S4? I'd rather not do that, but if needed.
(This is also the International LTE GT-19195 version of the phone)
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Click to collapse
Must be the calcium etc that was dissolved in the water that is left when it evaporated, I can't think of any other way of getting rid of it other than taking the phone apart, I'm sorry to say. Though I've not taken the S4 apart it shouldn't be too hard as camera should be quite accessible. Though the sub assembly is a sealed unit (quite likely) that may be a whole different story .......
PS. Could it be related to this?
http://forums.androidcentral.com/sa...6-plastic-covering-galaxy-s4-camera-lens.html
IronRoo said:
Must be the calcium etc that was dissolved in the water that is left when it evaporated, I can't think of any other way of getting rid of it other than taking the phone apart, I'm sorry to say. Though I've not taken the S4 apart it shouldn't be too hard as camera should be quite accessible. Though the sub assembly is a sealed unit (quite likely) that may be a whole different story .......
PS. Could it be related to this?
http://forums.androidcentral.com/sa...6-plastic-covering-galaxy-s4-camera-lens.html
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Thanks for replying, but no worries! After about 3 days it started going away naturally. I was going to delete/redact this post, but I felt it'd just look weird.
arrivance said:
Thanks for replying, but no worries! After about 3 days it started going away naturally. I was going to delete/redact this post, but I felt it'd just look weird.
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No worries. Must just have been condensation then I guess.

Dirt on back camera lens (under glass) s20 5G

I searched through 15 pages of topics, didn't find anything on this....But seems to be an issue when you Google it?
My s20 has been getting fuzzier and fuzzier with pics... I even get the dirty lens warning from time to time....Then today, I notices dark "blobs" on my pics of the snow.... Upon further examination, my lenses are really dirty under the back glass?!
I tried blowing air in the mic hole, but nothing changed.
Is there an easy fix for this? I'm taking it to UbreakIfix tomorrow to see what they can do, but figured I'd check here for an easier, non-evasive (cheaper) solution?
tele_jas said:
I searched through 15 pages of topics, didn't find anything on this....But seems to be an issue when you Google it?
My s20 has been getting fuzzier and fuzzier with pics... I even get the dirty lens warning from time to time....Then today, I notices dark "blobs" on my pics of the snow.... Upon further examination, my lenses are really dirty under the back glass?!
I tried blowing air in the mic hole, but nothing changed.
Is there an easy fix for this? I'm taking it to UbreakIfix tomorrow to see what they can do, but figured I'd check here for an easier, non-evasive (cheaper) solution?
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Click to collapse
I had dust on my lens (ultra) and took it back. They replaced the back because there was no way to clean it. Pictures are still crap, but thats just the phone !
twismo1 said:
I had dust on my lens (ultra) and took it back. They replaced the back because there was no way to clean it. Pictures are still crap, but thats just the phone !
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I know its been over a year but did find a fix for this I have the same issue on my s20 ultra on the telephoto camera
I took it to UbreakIfix, they ran the SN and it had 3 months left on the warranty, so that covered the fix.
The fix was to actually replace the entire back of the phone (which has the camera window in it).
I still have my S20, keep it as a back up to my new phone.... I pull it out to test apps I'm not sure I want to put on my new phone. It still holds it's own almost 3 years later!
tele_jas said:
I took it to UbreakIfix, they ran the SN and it had 3 months left on the warranty, so that covered the fix.
The fix was to actually replace the entire back of the phone (which has the camera window in it).
I still have my S20, keep it as a back up to my new phone.... I pull it out to test apps I'm not sure I want to put on my new phone. It still holds it's own almost 3 years later!
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Thank you for replying what I understand from this is only to clean the lens and change the camera glass not the full camera !
mohammadhaseb45 said:
Thank you for replying what I understand from this is only to clean the lens and change the camera glass not the full camera !
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Yes, this was just the glass that covers the camera array.....Which is part of the entire back part of the phone.

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