Develop Bugs

$25 app card w/ Purchase of a Gen 2 WP7 In the US

https://windowsphone.promo.eprize.com/redemptionprogram/:b=ie10/
Offer good only in the 50 United States, District of Columbia and Puerto Rico. You must purchase a new phone between November 2nd and December 31st 2011 to qualify

Thanks. I'll take $25 to go with the penny I spent on a Titan.

just says new phone nothing about second gen in terms and conditions so I bet if you never registered an existing wp7 device for some of the other eprize promos that were out you could probably redeem this as well even if you had an older device or if you grabbed a first gen device recently.

voluptuary said:
just says new phone nothing about second gen in terms and conditions so I bet if you never registered an existing wp7 device for some of the other eprize promos that were out you could probably redeem this as well even if you had an older device or if you grabbed a first gen device recently.
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Click to collapse
IMEI can tell a lot, which they ask for. You are probably correct that it does not have to be a 2nd gen device, but I doubt you could get by with any phone purchased outside of the promotion window.
On a side note, I bought my phone with one number but plan on using it for another, so which phone number would I use for the offer?

just went through the whole redemption thing, you can in fact use ANY wp so long as you have proof of purchase in the promo date range, you can also do 5 phones per address

This promotion is a pain. You have to enter a bunch of information and take pictures of your receipt and box. Then you finally finish and they tell you a card with a code on it will come in the mail if you're approved. They don't say when, so like mail in rebates, it will probably take two months. Wish they would just credit your account directly instead of snail mailing you a code to enter that credits your account lol.

gtg465x said:
This promotion is a pain. You have to enter a bunch of information and take pictures of your receipt and box. Then you finally finish and they tell you a card with a code on it will come in the mail if you're approved. They don't say when, so like mail in rebates, it will probably take two months. Wish they would just credit your account directly instead of snail mailing you a code to enter that credits your account lol.
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Click to collapse
Rebates are great.
Most people don't go through the work to actually cash in, so companies can afford to give more back with a rebate than they could by just discounting or in this case giving.
I've heard through pretty reliable marketing sources that only about 50% of rebates or less actually get filled out. So, the estimated cost to the company is only about $12.50 per device. So, if the rebate was automatic, that is what you would get or less.
By taking 2 months, they also can verify that you didn't just return your phone, since most carriers give you some time to try it
10 minutes of work. Get $25.00 in 2 months. Not too bad of a deal.

I think I still did better with my first gen Verizon HTC Trophy.
Verizon had a promo giving a free Xbox 360 game, I got Halo Reach (still going for $59.99 in the stores when I got it) and my phone had an issue, so I sent it back and got a new replacement. All they wanted was my ESN for a game. I also got Kinect Sports too(for the 2nd phone) $39.99 in the store at the time.
$25 or $100ish of 360 games...Hmmmm
I think I did all right... (by the way, My phone was an insurance replacement for my HTC TP2, my deductable was only $50)
They pretty much paid me to take the Trophy and No contract of any type.
Gota love it...

I got my confirmation from Citi that I'll receive my card in 7-10 days! I was concerned because the phone number I use with my phone (also the one I registered for the card with) is not the number I bought the phone with and is on the receipt.
Sent from my PI39100 using XDA Windows Phone 7 App

Got my card in the mail today. Was a simple process and only took a week to get my card. I even totally forgot that it was headed my way, so I was surprised when I got an envelope from Windows Phone. lol

Why is it only US which gets all these offers??

Pre-Order Back-Order question

Hi folks,
I pre-ordered my Lumia 900 phone on the friday, 10AM when my AT&T store opened. This is the first time I have ever pre-ordered anything from AT&T or any cell carrier.
I received an order notification email a little later thanking me for my order etc... and an update notification would occur when it ships.
A little more than 24 hours later I get an email notification saying "We are sorry, your item is on backorder and we will ship when the item is in stock".
I didnt give it much thought at the time assuming it was due to pre-order. However, I am hearing about outlets being out of stock etc... and started wondering about if that could actually be the case for AT&T. I did the online chat support and they said that it was not in stock and for sure on backorder and so sorry and gave me an 800 number to call for more details. I called the number and they said the same thing. The person clearly didnt understand what I was asking and didnt follow when I was saying it was pre-order and was this normal. Finally I asked for a supervisor and started getting "sir,... sir.. I can't hear you sir... pause and then more I can't hear you and she hung up.
So my question is this for those of you that have pre-ordered before... Could that really be the case? I go in on launch day and order in the store and am told I am the first one in my town as the stores had a bet going who would sell the first one and I was it and AT&T is already out of stock by my order?!?!?!

Their system is proabably telling their reps they are out of stock. The reality is they cannot ship it until it's officially launched. More than likely you will get notification when they ship it which would be one or two days before it's available in their stores.
on the other hand they may actually be out of stock ! Apparently this is one of the fastest selling phones on Amazon.com so it just might be AT&T have not ordered enough to meet demand. You can sure bet they have a panic order in with Nokia ! In either case you will definately receive one. It might not be right away. I would still go to store on launch day and snap one up. Worst case is you could cancel you order.
Too bad they are not ready though. They proabably had no clue just how successful this phone would be.

That is what I am expecting/hoping. I was hoping others who have pre-ordered could confirm they are in the same status to indicate this is the norm.

When you add the phone to your cart on Amazon it now gives you this message.
Please note that the item you just added to your cart is currently out of stock or has limited availability and may delay the shipment of your order. We will ship your enitre order once all items are back in stock. If you would like to select a different item, you can remove this item by opening your cart and clicking the 'Remove' button next to that item
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Click to collapse

hx4700 Killer said:
That is what I am expecting/hoping. I was hoping others who have pre-ordered could confirm they are in the same status to indicate this is the norm.
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Click to collapse
quite a few have already, in a different thread. Look at the pre order thread

For what it's worth. If you go to the Nokia web site there is a countdown clock. The clock points to Friday, not Sunday.
Nokia has booked times square in new York city for a 7pm launch party on Friday.
Does this sound like the actions of a company that under estimated a launch.
The backorder notice is always there with a pre launch. The people you talk to at at&t cannot access pre order info. The system says, backordered so that's what they see. I can see them running out after3-4 days, but not after 1 day. Wager the people ordering on friday/saturday will get their phones on Friday for sure.
Another thing...if there was a risk of running out, all the reps would not have one. They would share...

Bad customer service. Stay away.

Mods, if this is not the right place to post this, feel free to move it.
I just got this e-mail from my wife, so here goes.
In this day and age not having automatic notification of backordered parts is ridiculous.
If you can get on any forums you can think of and ensure that these people get reduced business that would be great!
theaccessoryking.com
I called them today to follow up on my order which was ordered quite some time ago (the 22nd). I actually had paid an extra amount of money for 2 day delivery (didn’t know until I just looked it up) and told them that it should have been here on Monday the 25th at the latest (assuming they don’t deliver on Saturdays). I looked at the bank statement and it went through our account on the 29th. Even with that transaction, it should have been here by Tuesday at the latest with Monday being a holiday. I asked for a return for the extra fees for shipping and they refused.
The statement I received was as follows: “Your item was shipped yesterday, 2 day priority, I have already paid for that shipping and will not refund it to you. We are busy people with lots of customers and we cannot make time to let you know that an item is on backorder or will not ship when expected, we are simply too busy.”
I replied with: “That’s pretty lousy customer service, if someone pays for expedited shipping, there is obviously a reason and this certainly didn’t reach me in the 2 days that I paid for. How will you retain my business for the future and ensure that my customer satisfaction is good?”
His reply: “We are very busy, I’m sorry you are dissatisfied with the time but there’s nothing I can do, it’s shipped and paid for, we will not refund the expedited shipping cost. All of our other customers seem completely satisfied and don’t make any issues out of getting items in a longer timeframe than expected.”
“Kiss my ass” is what I wanted to say but then thought we could hurt his business by addressing the customer service through forums. I said “okay, then I have nothing further to say, good bye”.

Wow that is horrible. Thanks for posting this info. I'll definitely avoid this place.

Thanks will stay clear of this vendor.
Sent from my EVO using XDA Premium 4 mobile app

[Q] What is wrong with Best Buy?

I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?

Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
Sent from my SM-N910P using Tapatalk

I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up

I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....

Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...

i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.

I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.

I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.

LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.

ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.

I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.

Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!

Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.

See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?

wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Click to collapse
Samsung promotion had nothing to do with Bestbuy preorder.

Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED

A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
Sent from my SM-N910P using Tapatalk

Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
Sent from my SPH-L900 using XDA Free mobile app

That's my thought. That's why I picked it up at the sprint store.

urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.

Verizon refused to give loaner phone said to keep using until new ones arrive.

I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.

Costco is not giving loaner phones.

ikarma said:
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
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Click to collapse
Hey bro, sorry to hear about your misfortune. Sucks that everyone is getting yanked around with nobody from Verizon or Samsung being on the same page. It's irritating and super frustrating to waste your time going down there to be turned down for a loaner when that's what is strongly recommended. I was irritated by the lack of real detail and guidance from the start of all this. I contacted Tami Erwins office, the Executive VP of Verizon Wireless. They still had no real guidance for any of my questions (sad they can't even offer more assistance) but maybe if you have time and want to contact them, maybe they can provide you even more assistance then they did me or at least maybe it will force them to get their asses in gear if more people contact them.
http://www.verizon.com/about/our-company/executive-bios/tami-erwin
There is a contact link to submit your grief / suggestions. Hope this helps in some way. I'm sticking with my Note7 till they get the new batch in.

Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL

ikarma said:
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
Click to expand...
Click to collapse
Haha good question, would be nice if you could! I haven't had a chance to call yet, but here's the executive number for Verizon Wireless too, if you wanna call.
18004356622

Got a canned email from that one executive saying someone will be in contact with me soon.

ikarma said:
Got a canned email from that one executive saying someone will be in contact with me soon.
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Yup! I got that too, I was contacted within one business day later (2 days ago now) and it was a member of Tami Erwin's team to "handle" my matter for her. Yet....nothing was handled, I wasn't offered any real answers for my 7 or so questions, I just kept being told that they aren't sure when new batch Note7's would be in. I asked questions like would there be a 'line' of sorts to get in for those who wanted a new Note7. I asked if the Note7 would be put on sale to the the public as well as for those who want to exchange or if first they will hold back all new Note7's specifically for the recall and exchange then once we are all taken care of, then put the Note7 on sale to the public. I asked a few more questions and none of them were really answered, it's been frustrating to not get any answers.

I am still on the phone with an agent and she spoke with her supervisor and she is telling me that I can go into the verizon store and exchange the phone for any phone and then when the new Note 7s come in I can do another exchange. She is telling me it won't affect my BOGO rebate..... I don't know if I trust that. I stand to lose $672.

Just got off phone with rep. She said that she noted my account to allow an exchange and then another exchange when new Note 7 comes out. She said I would have to do this at Costco though. She also said this would not affect my rebate. However the guy at Costco said this would kill my rebate. But she noted my account so I hope it sticks, getting on chat support with rebate center now.
What a cluster F for everyone involved.

Just got off phone with rebate center and he verified (through earlier meeting with his supervisor this morning) that the rebates will still be honored if you use a loaner phone temporarily.
So, off to convince Costco to loan me a phone. Which should I try out?

Ha! Costco said they got an email on how to handle loaner phones. Dial 611 on your verizon phone, tell them you have a Note 7 and need a loaner phone and they will overnight you one. Trying now, will report.

There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.

whoofit said:
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
Click to expand...
Click to collapse
The Costco Kiosk is an independent company and doesn't follow Verizons policy. I could lose the BOGO if they switch to another phone.. Anyway, Costco had no clue what to do and they are gonna call me tomorrow. I have Verizons ear on twitter right now. DMing them at the moment.
I want Verizon to handle the whole thing and to accelerate my rebate so I don't have to worry about losing it.

If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.

whoofit said:
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
Click to expand...
Click to collapse
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?

ikarma said:
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
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The BOGO deal links the two phones together so yes, it would seem you can, unless you bought them on a 2 year service contract. That contract is separate from the devices, or device contract.
A cancellation fee on the service contract probably would be needed if you signed one. The network is not exploding, just the phones...

I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.

ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Also, I had to get past the initial sales person and to the manager for a "loaner" to be made available to me. The salesperson claimed I should shut the phone off and activate another phone in the meantime. I claimed I had a Chat message with Verizon Online that offered a "loaner" and I had no other phone to use as I traded in my old one. Only then was the "loaner" made available to me.
And only at the very end of the process was the $25 store credit made available to me after I asked. The salesperson needed to confer with the manager on this as well.
So a note of caution to you all. Get to the manager and get assurances because some of the sales staff are way in the dark.... So far in the dark that my "salesperson" didn't even know the Note7 had an Edged screen.....LOL
---------- Post added at 02:07 PM ---------- Previous post was at 01:55 PM ----------
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Not sure how my last post quoted you but anyways...
It s best to wait for the Note7 to be available so there is a clear path to another Note7. You will have legal standing to fight them if they refuse the BOGO to you. Small claims court is free to you and you would certainly win.
See, you did not purchase a Device ID, you purchased a defective device so it will not matter if the Device ID is the same as long as you go with another Note7 replacement. This is pretty simple stuff really. I would not worry except while charging in the meantime of course.

Wow! I just called Verizon about my Note 7 that I purchased on line through my business account, and they really offered no loaner. They said that I was free to activate one of my older phones that I previously had on the line. When I said that was not possible, I was told that if I noticed no overheating on my Note 7, I could keep using it and just call them back if I ever did notice any overheating, and they would then let me swap it for another Galaxy phone. I am very surprised that they are not being more proactive on this.

I sat on hold for 35 minutes last night before I gave up and again 15 minutes just now. I can't even get a live person on their website chat, only the automated BS.
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