*Voice calls not working after reactivating device - One (M8) Q&A, Help & Troubleshooting

Reposting in HTC One M8 forum.
Rooted S off Verizon M8 was used with T-Mobile for 4 months. Switched to Verizon again and bought iPhone 6 for my wife. Tried reactivating M8 with old Verizon SIM but only data works, voice calls doesn't work.
Went to Verizon store and replaced SIM and same issue. Was with tier 2 support for close to 2 hours and they couldn't figure out what is happening. They see the phone as turned off but data works.
Phone works well with Lycamobile SIM, so not an issue with phone.
Any suggestions?
Sent from my HTC6525LVW using XDA Free mobile app

dadmi said:
Reposting in HTC One M8 forum.
Rooted S off Verizon M8 was used with T-Mobile for 4 months. Switched to Verizon again and bought iPhone 6 for my wife. Tried reactivating M8 with old Verizon SIM but only data works, voice calls doesn't work.
Went to Verizon store and replaced SIM and same issue. Was with tier 2 support for close to 2 hours and they couldn't figure out what is happening. They see the phone as turned off but data works.
Phone works well with Lycamobile SIM, so not an issue with phone.
Any suggestions?
Sent from my HTC6525LVW using XDA Free mobile app
Click to expand...
Click to collapse
update your prl with the preferred sim installed

Check your ESN number and make sure the ESN Verizon has matches whats on the account / phone.
Sounds to me like the re-activated SIM chip is providing you with LTE but the ESN is not connected with the CDMA system where your voice will be.
Do SMS also work? This too would be tied into the same CDMA system.

Thanks for all your suggestions.
After couple of factory restores, phone starting working today morning. Not sure what the issue was but everything is working fine. I am not sure if Verizon systems took so long to reflect the changes.
For the below question --> SMS was also not working.
IAmSixNine said:
Check your ESN number and make sure the ESN Verizon has matches whats on the account / phone.
Sounds to me like the re-activated SIM chip is providing you with LTE but the ESN is not connected with the CDMA system where your voice will be.
Do SMS also work? This too would be tied into the same CDMA system.
Click to expand...
Click to collapse

Glad its working.

Related

CDMA capable after unlock?

A while back I unlocked my phone. Just the other day I took it into T-MOBILE and asked the gentleman to put in a sim card so I could verify that it was unlocked. Everything went smooth and my phone showed 4g with T-Mobile.
My question: is my Note 2 a dual phone meaning does it have the antennas to run on a CDMA network as well?
Reason I ask is because I've heard that Boost mobile has unlimited data.
Unfortunately, Camera has stopped.
Perry2547 said:
A while back I unlocked my phone. Just the other day I took it into T-MOBILE and asked the gentleman to put in a sim card so I could verify that it was unlocked. Everything went smooth and my phone showed 4g with T-Mobile.
My question: is my Note 2 a dual phone meaning does it have the antennas to run on a CDMA network as well?
Reason I ask is because I've heard that Boost mobile has unlimited data.
Unfortunately, Camera has stopped.
Click to expand...
Click to collapse
T-Mobile has GSM network. No CDMA for At&t Note 2
If u want cheap unlimited data, try net10 or straight talk
I don't have the note 2 anymore. I'm using the LG Optimus G Pro.
Net 10 and ST are not unlimited data. They cut you off at some point. I tried NET 10 last year.
And the customer service is so horrible that words cannot describe.
Unfortunately, Camera has stopped.

Note 4 no data network available?

Just activated my AT&T Note 4 and I just noticed I have absolutely no data connection. Data and enhanced data is turned on but the only icons to the left of the signal meter are the NFC icon. Am I doing something wrong here?
EDIT: Just called AT&T obviously the 1st rep that activated my phone didn't do his job as my phone didn't have the IMEI number updated, it still had my old Nokia phone. 2nd rep updated my info and I have working data now.
I have had tons of phones. Put sim card in and they work like they are supposed to. The Note 4 is the only phone that has to have a rep update the emei or what ever it is emie. It should register it's self. Iphone LG Flex LG G2 Note 2 Note 3 Nokia phones all have no problems with my simcard EXCEPT THE NOTE 4. What is the problem with this phone. I have had a problem with forwarding my calls to Gear S and problems with tethering hotspot. All because the phone can not register itself on the network. AT&T IT IS TIME FOR THE CORRECT UPDATE.
No root is one thing but no root and phone not working like it should is QUITE ANOTHER. I have never jumped ship before but tomorrow might be the day!
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app

Can't get my Verizon Note 4 (n910v) on T-Mobile. No service.

Hello everyone,
I was using the Verizon note 4 on tmobile until I got the 5.0.1 lollipop update. Now it won't register on tmobile at all, and there is an "x" next to the signal meter, indicating that it isn't getting any service. I triple checked my apn settingssettings, network modes, restarting. Nothing works. Did the lollipop update simlock the phone?
Anything is possible culprit..I would take out the battery and make sure the Sim card is inserted properly..and if that doesn't work do a factory reset..
Sent from my SM-N910V using Tapatalk
Getting TMobile 4G_LTE Working Again
Hi,
I had the same issue with my Galaxy Note 4 (SM-N910V) edition. I needed to go back in and add the APN for TMobile US LTE, then all was well. I have included snap shots of mine for reference. Also, make sure you set your "Network" to Global.
Best of Luck
Jonathan
kev510 said:
Hello everyone,
I was using the Verizon note 4 on tmobile until I got the 5.0.1 lollipop update. Now it won't register on tmobile at all, and there is an "x" next to the signal meter, indicating that it isn't getting any service. I triple checked my apn settingssettings, network modes, restarting. Nothing works. Did the lollipop update simlock the phone?
Click to expand...
Click to collapse
I have this problem too.. Tried all different apn settings.
I'm having the same issue. I even downgraded to kitkat but nothing.
What is the advavtage of using Tmobile?Do you still have a Verizon acct.
doubledragon5 said:
What is the advavtage of using Tmobile?Do you still have a Verizon acct.
Click to expand...
Click to collapse
In my situation, I'm a tmobile user but had the chance to get a verizon note 4 at a cheaper price. At this rate though, I may just sell it and get a tmobile version.
Has anyone figured out the issue?
I got another N910V with 5.0.1 today, it has the same problem (not being able to use other carriers' sim cards). I'm pretty sure the 5.0.1 locks the phone. WTF Verizon??
Sorry you're having that issue. I bought a Verizon Note 4 on swappa the other day that already had 5.0.1 and Build ID ending in BOAF. I was able to get signal on it, no problem. Downgraded to 4.4.4 and service was still available. Have your SIM card replaced at a Tmobile Store to see if that resolves the issue. I'm curious as to your APN settings and whatnot.
kev510 said:
I got another N910V with 5.0.1 today, it has the same problem (not being able to use other carriers' sim cards). I'm pretty sure the 5.0.1 locks the phone. WTF Verizon??
Click to expand...
Click to collapse
Honestly I don't think they did that .. I tested many sim cards and it works all the time.. try maybe new sim?
I have a verizon note 4 and a T-Mobile one too which i bought because of not 100% reception.. My friend updated to lollipop he has verizon note 4 service is working perfectly , try keeping the network mode at lte cdma for little while and then go back to global , or try an at&t sim card in it .. if your phone just got bad esn T-Mobile will not work on it too as T-Mobile do not let any bad esn phone run on their network .. i am 100% sure lollipop has nothing to do with it
Sent from my SM-N910T using XDA Free mobile app
Well I can't say for sure either, but there are too many people having the same issue (no service on tmobile after upgrading to 5.0.1) to deny that 5.0.1 has anything to do with the problem. Also, the ones that are saying lollipop has nothing to do with sim lock, can you guys check if you're using 5.0 or 5.0.1? The ones that are saying that they stopped being able to use the N910V on tmobile are all on 5.0.1.
EDIT: If you're on lollipop + tmobile on a n910v, can you tell me if you're using the new ISIS sim card?
salman1444 said:
I have a verizon note 4 and a T-Mobile one too which i bought because of not 100% reception.. My friend updated to lollipop he has verizon note 4 service is working perfectly , try keeping the network mode at lte cdma for little while and then go back to global , or try an at&t sim card in it .. if your phone just got bad esn T-Mobile will not work on it too as T-Mobile do not let any bad esn phone run on their network .. i am 100% sure lollipop has nothing to do with it
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
trouble with note 4 mobile hotspot
Need help, when my verizon note 4 was root, I was able to turn on xposed tether for mobile hotspot. I was able to connect other devices to it, but had limited connectivity meaning no internet. I tried everything but had no idea. I almost want to give up note 4 even love it. Is it because xposed tether does not work on note 4? I have same issue with foxi. Is sqlite editor better, can someone help me with setting for sqlite for Verizom note 4 to try? Thank you
Has anybody been able to get it to work on metropcs? I get an x next to the signal bars. I used the fast.metropcs.com apn and i tried with the 3 network modes ... I was able to get it to work on tmobile but not metro
Found solution.
For those having issues with not service when changing SimCards after 5.0x.
The solution is http://forum.xda-developers.com/android/software/debloater-remove-carrier-bloat-t2998294
Just disable Verizon activation (VzwActivationAgent apk) app. NO ROOT NEEDED
I also disabled some Knox services that where already pre-marked.
Now I have service with T-mobile Sim and don't have the annoying "unkown sim" message.
The tool is created by @gatesjunior so, show your appreciation on his thread.
I followed the instructions and also disabled "VzWActivationAgent.apk", still unable to get TMobile sim to work. Any other suggestions? Thanks in advance.
GUGUITOMTG4 said:
For those having issues with not service when changing SimCards after 5.0x.
The solution is http://forum.xda-developers.com/android/software/debloater-remove-carrier-bloat-t2998294
Just disable Verizon activation (VzwActivationAgent apk) app. NO ROOT NEEDED
I also disabled some Knox services that where already pre-marked.
Now I have service with T-mobile Sim and don't have the annoying "unkown sim" message.
The tool is created by @gatesjunior so, show your appreciation on his thread.
Click to expand...
Click to collapse
pmronline said:
I followed the instructions and also disabled "VzWActivationAgent.apk", still unable to get TMobile sim to work. Any other suggestions? Thanks in advance.
Click to expand...
Click to collapse
You were using it on Verizon or you just bought it?
@GUGUITOMTG4 it was bought newly.
GUGUITOMTG4 said:
You were using it on Verizon or you just bought it?
Click to expand...
Click to collapse
pmronline said:
@GUGUITOMTG4 it was bought newly.
Click to expand...
Click to collapse
But from Verizon or where? just asking since there could be chances that imei is blacklisted.

Straight talk verizon sim and switching phones

Well I started out with a Note 3 broke it got another Note 3 and now upgraded to the Note 4 all verizon models all using the same straight talk verizon sim.
Service works on the note 4 BUT am limited to 3G. After talking to a few techs they finally told me I need a new sim card. They don't allow switching phones and keeping a single sim.
They are sending a new sim free of charge so at least that's a good thing. Just that I would put this info out there in case anyone else does that same as me and think you can just move the sim card and be good to go.
Sent from my SM-N910V using XDA-Developers mobile app
Hi, I just wanted to let you know that I switch my straight talk sim card between 3 different phones and never have a problem. One is my ZTE Lever (Straight talk phone), The second is motorola E2 (which is a verizon prepaid phone), and finally my galaxy note 4 ( which is a verizon phone). Everything works great with no problems at all anytime I switch. Maybe it's your apn settings.
dhplap said:
Hi, I just wanted to let you know that I switch my straight talk sim card between 3 different phones and never have a problem. One is my ZTE Lever (Straight talk phone), The second is motorola E2 (which is a verizon prepaid phone), and finally my galaxy note 4 ( which is a verizon phone). Everything works great with no problems at all anytime I switch. Maybe it's your apn settings.
Click to expand...
Click to collapse
Well on a stock 6.0.1 verizon note 4. I can't touch apn settings. Second I have only the imei of my first note 3 associated with my current sim card. I have service but not LTE. My wife has my second note 3 and I associated the imei with her sim and she gets 4g LTE no issue where I would only get 3g when I used it.
Straight talk won't fix it without a new sim. Which isn't a big deal. Order 2 sim kits from walmart for 2 bucks and will have them in a few days.
Sent from my SM-N910V using XDA-Developers mobile app
My s5 was like that. No other sim would work the 4g. That went for the sim in my s5 wouldn't work other phones 4g either (including other s5s). Now I have my sim from 3 note 4s ago and it works fine(broke one, got a bad one and now have a new one). I can also swap sim cards with my son's s4 and it works just fine. Guess some phones are just weird...
efanatic said:
My s5 was like that. No other sim would work the 4g. That went for the sim in my s5 wouldn't work other phones 4g either (including other s5s). Now I have my sim from 3 note 4s ago and it works fine(broke one, got a bad one and now have a new one). I can also swap sim cards with my son's s4 and it works just fine. Guess some phones are just weird...
Click to expand...
Click to collapse
Yeah. I have issues getting this note 4 rooted so I can unlock the bootloader. I don't have a computer and only can borrow for short times which doesn't help.
This note 4 also locked me out when I put the new sim in. I never setup a pin number so couldn't unlock it and it totally erased everything even my SD card which I put back in after finished setup again. Very strange but at least I didn't lose anything. Always doing backups. Seriously want root now so I can do full restore.
Sent from my SM-N910V using XDA-Developers mobile app
My ST VZW works flawlessly after coming from an m7
Verizon can be touchy. Even when I wasn't using StraightTalk, but was on Verizon proper, I've had to replace my SIM to get 4G. Apparently they can get screwed up pretty easily. That being said, at least on VZ proper you should be able to swap SIM cards between phones easily.
Well both my wife's note 3 and my note 4 have 4g again on ST vzw. Which considering where we live is a minor miracle by itself. Went on a small drive 3 phones all vzw service. IPhone lost signal a lot, S5 a few times. My note 4 just once but it was a deep valley with lots of power lines crossing the road. Vzw service is the only service either from vzw or ST. No others even remotely work in this area. Living in the lakes region of New Hampshire in the middle of mountains might be nice views but is terrible for radio waves.
Sent from my SM-N910V using XDA-Developers mobile app

Samsung GalaxyNote 10+ and AT&T problems only 3G phone calls and data

we have 3 Note 10+ my son ordered his the day of the preorder release. he has the 256 version and my wife and i got the 512 version.
Upon my wife and I getting the phones we replaced the sim chips with new ones from AT&T instead of removing the ones in our Pixel 3xl. I noticed that AT&T Visual voice mail wasn't there but after loging into our voice mail account it downloaded a different visual voice mail program.
however we are having signal problems, I noticed that we didn't Get Voice over WIFI, Advanced Messaging, Volte etc. I called into support 611 and explained and they said that they would re-register our phones to turn them off for a few min and back on and should be ok.
That didn't' accomplish anything. I talked with an engineer that I know that works for AT&T and he said that my son's phone is provisioned for VOLTE with torch i think but not in the account screen. My wife and my devices are not provisioned for VOLTE HOWEVER NONE of our phones are connecting for voice or data to 4G LTE only 3G. He didn't know why but would check further.
after complaining to OOP with Samsung and being within the return window they said that we could order from them the branded AT&T phones and return our unlocked phones.
I realize that we will get stuck with the bloatware, but if we are getting 4G LTE VOLTE etc. maybe that is what should be done.
If we do that can we still get them unlocked and what do we loose by doing this? I appreciate the work everyone is doing here and I think hopefully I can get an honest answer vs everyone pointing the finger at everyone else.
My big concerns are:
If I keep these what do we loose?
How bad is the bloat ware?
If we change to T Mobile or others later can we, or if we travel, get AT&T to unlock the phones
If I keep these phones and flash the AT&T files will we:
Then get access to the programs and services we don't have now?
Get over the air updates as they are released?
I would highly appreciate any advice
Thank you for everyone's help in advance
I was getting horrible battery usage on my At&t branded Note 10+. What I did was flash the U1 unlocked firmware, set things up, made a few calls, sent a few text so things provisioned to At&t. I then flashed At&t csc with odin and this gave me 4GLte..wifi calling..video calling..advanced messaging..and volte
Sent from my SM-N975U1 using Tapatalk
but your phone was branded AT&T right so theIMEI number is active in their system
I had the same issue - thankfully, I was able to test a friend's SIM card from AT&T and his worked! I saw an obscure reference (see below) to it being an issue with older SIM cards. I'm heading to AT&T store to replace mine tonight.
https://forums.att.com/t5/Apple/Cellular-data-not-working/td-p/5731162
tommyloui said:
but your phone was branded AT&T right so theIMEI number is active in their system
Click to expand...
Click to collapse
Yes it is At&t branded.
Sent from my SM-N960U using Tapatalk

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