Related
RESOLVED
I ran the RUU for my phone, re-ran the update and am stable on 1.08.652.11 710RD
Original post:
I'm getting a consistent kernel crash on all kernels, stock, etc. after the latest HTC update for sprint-vm cdma. Basically, I can get any rom to boot, after about 10-30 seconds, kernel crashes causing the phone to reboot.
I've attached the dmsg log that contains the crash information.
I'm not sure what I can do to fix this issue, as it appears to be a firmware problem. Thoughts?
wendall911 said:
I'm getting a consistent kernel crash on all kernels, stock, etc. after the latest HTC update for sprint-vm cdma. Basically, I can get any rom to boot, after about 10-30 seconds, kernel crashes causing the phone to reboot.
I've attached the dmsg log that contains the crash information.
I'm not sure what I can do to fix this issue, as it appears to be a firmware problem. Thoughts?
Click to expand...
Click to collapse
Try stock kernel if that crashes then custom rom
Sent from my One V using xda app-developers app
cybervibin said:
Try stock kernel if that crashes then custom rom
Click to expand...
Click to collapse
Stock kernel and all custom roms, ICS and JB have the same exact result. This is why I'm suspicious that this was a bad firmware update. I've read several posts about spontaneous reboots, but most people don't know about dmesg, so I don't have anything to compare to.
wendall911 said:
Stock kernel and all custom roms, ICS and JB have the same exact result. This is why I'm suspicious that this was a bad firmware update. I've read several posts about spontaneous reboots, but most people don't know about dmesg, so I don't have anything to compare to.
Click to expand...
Click to collapse
Does it happen like this?
http://www.youtube.com/watch?v=IIqT-xd0AqU&feature=youtu.be
I have the same issue man. It's bizarre.
patbushnell said:
Does it happen like this?
I have the same issue man. It's bizarre.
Click to expand...
Click to collapse
Yes, this is the same behaviour. I'm not sure if you're able to dump the dmsg stuff from adb, but certainly same crash. Typically the phone network status shows a little x, right before the reboot. But the lagginess starts happening when the 5 second kernel reboot is issued.
I've tried to change to airplane mode, disable sdcard and everything else I can think of, still crashing and I'm not able to make much of the logging info
When you applied the OTA were you completely back to stock. Like locked bootloader and stock recovery?
sentfromybrain
aaronrw said:
When you applied the OTA were you completely back to stock. Like locked bootloader and stock recovery?
sentfromybrain
Click to expand...
Click to collapse
Yes, completely back to stock. Unfortunately, I didn't create a backup of the stock image that booted after the OTA update was applied I just restored pre-OTA rom, cwm recovery and boot.img. Everything appeared to be working fine after the update on the stock ROM. However, I didn't leave it on long enough to confirm if the crash issue existed then. Just checked the version info to confirm the update had been applied and rebooted.
UPDATE
I'm going to go through the process again with the RUU and see if I can boot something stable.
wendall911 said:
Yes, completely back to stock. Unfortunately, I didn't create a backup of the stock image that booted after the OTA update was applied I just restored pre-OTA rom, cwm recovery and boot.img. Everything appeared to be working fine after the update on the stock ROM. However, I didn't leave it on long enough to confirm if the crash issue existed then. Just checked the version info to confirm the update had been applied and rebooted.
UPDATE
I'm going to go through the process again with the RUU and see if I can boot something stable.
Click to expand...
Click to collapse
You will surely get the RUU to make your phone working perfectly. That's what I did.
patbushnell said:
You will surely get the RUU to make your phone working perfectly. That's what I did.
Click to expand...
Click to collapse
Confirmed RUU -> Update worked the second time. This is probably the safest method. This appeared to work initially, but clearly did not. Thanks for all the feedback!
I can't get any non-stock rom to boot after applying the OTA update. Well ok it boots but loops after about 10-15 seconds.
I have to RUU it and not apply the update to get any non-stock rom to work.
CDMA/VMUSA here.
---------- Post added at 09:24 PM ---------- Previous post was at 09:19 PM ----------
wendall911 said:
Confirmed RUU -> Update worked the second time. This is probably the safest method. This appeared to work initially, but clearly did not. Thanks for all the feedback!
Click to expand...
Click to collapse
So are you able to run any other roms without reboots? Or are you only on stock?
MasterTec said:
I can't get any non-stock rom to boot after applying the OTA update. Well ok it boots but loops after about 10-15 seconds.
I have to RUU it and not apply the update to get any non-stock rom to work.
CDMA/VMUSA here.
---------- Post added at 09:24 PM ---------- Previous post was at 09:19 PM ----------
So are you able to run any other roms without reboots? Or are you only on stock?
Click to expand...
Click to collapse
I applied the OTA update. Only the stock kernel (after update) will boot now. Any non-stock kernel crashes - always seems the last line is rmt_storage, which the IPC to shared memory of the boot loader I believe.
Noob question
wendall911 said:
Yes, completely back to stock. Unfortunately, I didn't create a backup of the stock image that booted after the OTA update was applied I just restored pre-OTA rom, cwm recovery and boot.img. Everything appeared to be working fine after the update on the stock ROM. However, I didn't leave it on long enough to confirm if the crash issue existed then. Just checked the version info to confirm the update had been applied and rebooted.
UPDATE
I'm going to go through the process again with the RUU and see if I can boot something stable.
Click to expand...
Click to collapse
Can you link me to a working RUU?
i got my one v primoc back in the beginning of summer, but then something fell on it and cracked the screen super bad but i loved the phone so much that i bought another at the end of october. i unlocked, wiped, and flashed JB roms... which seemed to work fine for a while & then would have issues of staying stuck in roaming. i've tried different roms. i never had this issue with my first one v... could my new one have the update already when i bought it? i ran the RUU football posted and was able to boot the stock rom... but right away it goes into roaming again, with my phone not even recognizing that it's using a VM service.
real confused...
jetfactor said:
i got my one v primoc back in the beginning of summer, but then something fell on it and cracked the screen super bad but i loved the phone so much that i bought another at the end of october. i unlocked, wiped, and flashed JB roms... which seemed to work fine for a while & then would have issues of staying stuck in roaming. i've tried different roms. i never had this issue with my first one v... could my new one have the update already when i bought it? i ran the RUU football posted and was able to boot the stock rom... but right away it goes into roaming again, with my phone not even recognizing that it's using a VM service.
real confused...
Click to expand...
Click to collapse
Yes it's possible that you got one with the update already on it however the problem you are having is completely different than the problem we're describing in this thread and could be caused by many other things - not necessarily the OTA update.
Seems a bit off topic for this thread...
More of the rebooting problem
I have 2 phones one with this problem, the other without it. My friend got one of these phones after i installed jelly bean on mine. He had it long enough to have updated the firmware using the stock image. I made a backup of the stock image, but it seems to have been corrupted (zero byte .zip file). I need to get the phone working (stock or updated, at this point there is no preference so long as it works)
In the bootloader, the radio version of the crashing one is:
1.00.00.0928
The working one is:
1.00.00.0521_2
As far I can tell, this is the only difference. I Used the same SD card and the same procedure for wipe/installing the OS with the same files.
Have you found a solution to this? If so, can you point me to the downloads/instructions for how to fix it?
Looking for help
wendall911 said:
RESOLVED
I ran the RUU for my phone, re-ran the update and am stable on 1.08.652.11 710RD
I'm not sure what I can do to fix this issue, as it appears to be a firmware problem. Thoughts?
Click to expand...
Click to collapse
This may be a bit noob-ish, but can you please add instructions with links for any downloads. I am new to android hacking and have not yet picked up all of the short hand.
Thanks!
madhephaestus said:
This may be a bit noob-ish, but can you please add instructions with links for any downloads. I am new to android hacking and have not yet picked up all of the short hand.
Thanks!
Click to expand...
Click to collapse
hey can i please know how to fix the radio on my phone i have the same problem, my phone will boot and turn on but after 10 seconds in turns off again and boots again? can i please get help ?
Hello,
My Wifi won't turn on after upgrading to lollipop, it just says error.
What can cause this, I know before I updated something as I had a custom ROM which would allow the wifi to work, what controls the wifi? Is it the Radio?
My Radio is. 1.25.214500021.06G
Hboot is: 3.19.0.0000
Thanks in advance.
Mcyates said:
Hello,
My Wifi won't turn on after upgrading to lollipop, it just says error.
What can cause this, I know before I updated something as I had a custom ROM which would allow the wifi to work, what controls the wifi? Is it the Radio?
My Radio is. 1.25.214500021.06G
Hboot is: 3.19.0.0000
Thanks in advance.
Click to expand...
Click to collapse
i would first do a clean install and see if that helps then i would check the firmware version you are using, making sure your updated to the newest lollipop sense firmware, hope this helps.
Done a factory reset and everything seems to be working now!
Strange!
Same problem here. Came from Stock + root + xposed. Not got wifi working again yet.
Mcyates said:
Done a factory reset and everything seems to be working now!
Strange!
Click to expand...
Click to collapse
Update your Firmware. Xposed don't work on Lollipop.
/ Sent from my phone /
jkolner said:
Update your Firmware. Xposed don't work on Lollipop.
/ Sent from my phone /
Click to expand...
Click to collapse
'firmware' you mean system partition, or what specifically? Uninstalling Xposed before applying the OTA didn't help. Trying to uninstall xposed after the original OTA gave me a soft-brick
tshoulihane said:
'firmware' you mean system partition, or what specifically? Uninstalling Xposed before applying the OTA didn't help. Trying to uninstall xposed after the original OTA gave me a soft-brick
Click to expand...
Click to collapse
Xposed don't work at all on Lillipop at all, no matter what you do.
You can read about updating Firmware here:
Did we have the same WiFi problems with the developer edition firmware? Or is it just the WWE firmware with the problem? Plus before anybody comes back with a "did you upgrade your firmware" answer, yes I did 401.10 the latest.
Sent from my HTC Space Banana
I wasn't able to get the firmware replace to work (maybe because I'm S-ON?) but it seems factory reset fixed it and restoring data from nandroid broke it again.
edit: Titanium won't backup wifi access points - it just gets stuck waiting there after running overnight.
Solution (for me) was to delete (using root and adb) /data/misc/wifi directory. There is clearly some permissions issue which presumably ought to be patched up by the OTA (so a pre-post lolipop data partition can't be restored, which is no great surprise).
After reboot, that directory gets re-created (without any previous saved passwords) and all is good.
tshoulihane said:
Solution (for me) was to delete (using root and adb) /data/misc/wifi directory. There is clearly some permissions issue which presumably ought to be patched up by the OTA (so a pre-post lolipop data partition can't be restored, which is no great surprise).
After reboot, that directory gets re-created (without any previous saved passwords) and all is good.
Click to expand...
Click to collapse
can you elaborate on how to do that?
I think I can't update the firmware since it requires S-OFF and I can't do that now since firewater is gone :/
Shiverfire said:
can you elaborate on how to do that?
I think I can't update the firmware since it requires S-OFF and I can't do that now since firewater is gone :/
Click to expand...
Click to collapse
If this doesn't work, tell me what you have got working.
Upgrade to Lollipop, Philz (or TWRP) bootloader, Backup, Super-SU, then:
Code:
adb shell
su
cd /data/misc
rm -r wifi
exit
adb reboot
Fixed?
tshoulihane said:
If this doesn't work, tell me what you have got working.
Upgrade to Lollipop, Philz (or TWRP) bootloader, Backup, Super-SU, then:
Code:
adb shell
su
cd /data/misc
rm -r wifi
exit
adb reboot
Fixed?
Click to expand...
Click to collapse
I removed the folder in root explorer and rebooted but still having problem with WiFi keeping a connection when I goes into deep sleep.
Sent from my HTC Space Banana
DROITURK182 said:
I removed the folder in root explorer and rebooted but still having problem with WiFi keeping a connection when I goes into deep sleep.
Sent from my HTC Space Banana
Click to expand...
Click to collapse
Diffetnet problem. For me, wifi didn't even turn on.
Thanks guys, I was suffering from the same problem.
I did restore from Nandroid a couple of times, only the wifi of the non stock rom worked. I did a reflash of the firmware, It didnt help in any way. I did a factory reset from CWM no change in WIFI.
The way that i tried and worked was the factory reset from the bootloader with original recovery.
sir i have upgraded to lolipop sm-n9005 but know wifi is just gone grey
n9005 somesh121 said:
sir i have upgraded to lolipop sm-n9005 but know wifi is just gone grey
Click to expand...
Click to collapse
You should post your issue to the forum section specific to your device (looks like the Note 3?).
This section is for the HTC One (M8) and the causes and fixes for these types of issues are often very device specific. Trying a fix meant for another device may even damage your phone.
Okay so I recently bought a HTC one m8s second hand and it works 100%.. only thing is. When I try to install the update it is aborted every time. Boot loader appears telling me that certain files were not recognized and stuff like that. Does anyone know what I can do to fix this?
Cheers guys
I have the same issue. From what I gathered on Google it is because of a modified system partition (I installed xposed which I believe causes this)
Only fix AFAIK is to fully revert to stop like the guide here shows. Problem is I tried it and it said the 0PKVMG.zip or whatever it is wasnt the correct one (when it was)
fraggz99 said:
I have the same issue. From what I gathered on Google it is because of a modified system partition (I installed xposed which I believe causes this)
Only fix AFAIK is to fully revert to stop like the guide here shows. Problem is I tried it and it said the 0PKVMG.zip or whatever it is wasnt the correct one (when it was)
Click to expand...
Click to collapse
I don't quite know what that means. But I will research it and give it a go. And tell you if it works
You can only flash an official ota if you are completely stock AFAIK.
Anybody have a link to a guide on how to do this?
Carrentempler1 said:
Anybody have a link to a guide on how to do this?
Click to expand...
Click to collapse
you can factory reset the phone an try
Hello,
I'm new to this forum, and I could not find anything related to this issue. I'm successfully downloading the latest update and when I try to install it, the installation goes up to 25% and I get the red exclamation mark afterwards. The phone then restarts, and I'm back at the beginning, where I have to re-download the update all over again. I don't have any custom ROMs flashed on my device, it's just like I bought it, the latest update that I made was the update to Android v6.0.1. Current software number is v2.10.401.1, if that is of any importance. I've factory reset the phone, and tried applying the update on a fresh phone, but it still won't work.
Also, while I'm here, I might just ask... I'm getting frequent app crashes/unresponsive app, mostly on the apps that I'm using the most, Facebook and Instagram. Facebook is more stable, crash/unresponsiveness does not happen very often, but for Instagram it's always happening after scrolling 3-4 images. Also, the Sense Home app is always getting unresponsive after a phone restart, and I have to restart it several times until it gets back to normal, since it cannot recover from it, I'm not seeing the home screen at all.
I was very satisfied with my phone before the update to Android 6, but after upgrade, I'm frequently having these minor problems, another one of which is the SD card "unexpectedly removed" error, which is happening when I open up the gallery or the file manager. I'm running low on patience, I really hoped that this last update will fix things, but I'm very close to slamming the phone off the wall, that's how frustrated I am. Please help
Well I'm no expert here but I've also experienced the freezes in such apps and even normal restart didn't work, so I had to force restart it. This happened in marshmallow and lollipop both so i tried removing my sd card and freezes were gone. In my case it was the sd card, so you can try that.
And for the update check if your bootloader is locked, assuming you bought it refurbished or used, the previous owner might have done some tinkering.
Hope you find the solution soon :good:
spiderwebmkd said:
Hello,
I'm new to this forum, and I could not find anything related to this issue. I'm successfully downloading the latest update and when I try to install it, the installation goes up to 25% and I get the red exclamation mark afterwards. The phone then restarts, and I'm back at the beginning, where I have to re-download the update all over again. I don't have any custom ROMs flashed on my device, it's just like I bought it, the latest update that I made was the update to Android v6.0.1. Current software number is v2.10.401.1, if that is of any importance. I've factory reset the phone, and tried applying the update on a fresh phone, but it still won't work.
Also, while I'm here, I might just ask... I'm getting frequent app crashes/unresponsive app, mostly on the apps that I'm using the most, Facebook and Instagram. Facebook is more stable, crash/unresponsiveness does not happen very often, but for Instagram it's always happening after scrolling 3-4 images. Also, the Sense Home app is always getting unresponsive after a phone restart, and I have to restart it several times until it gets back to normal, since it cannot recover from it, I'm not seeing the home screen at all.
I was very satisfied with my phone before the update to Android 6, but after upgrade, I'm frequently having these minor problems, another one of which is the SD card "unexpectedly removed" error, which is happening when I open up the gallery or the file manager. I'm running low on patience, I really hoped that this last update will fix things, but I'm very close to slamming the phone off the wall, that's how frustrated I am. Please help
Click to expand...
Click to collapse
If you are willing to, you can unlock the bootloader from http://www.htcdev.com/bootloader/ and flash a stock sense ROM or other custom ROMs and that might solve the app crash problem.
bilal.fanatic said:
Well I'm no expert here but I've also experienced the freezes in such apps and even normal restart didn't work, so I had to force restart it. This happened in marshmallow and lollipop both so i tried removing my sd card and freezes were gone. In my case it was the sd card, so you can try that.
And for the update check if your bootloader is locked, assuming you bought it refurbished or used, the previous owner might have done some tinkering.
Hope you find the solution soon :good:
Click to expand...
Click to collapse
I've already tried removing the SD card, and I've seen slight improvement in the app crashes, but they were still occurring. My bootloader is locked, but I'm going to unlock it now and flash a new ROM, I can't play around with it anymore
spiderwebmkd said:
I've already tried removing the SD card, and I've seen slight improvement in the app crashes, but they were still occurring. My bootloader is locked, but I'm going to unlock it now and flash a new ROM, I can't play around with it anymore
Click to expand...
Click to collapse
Before you do that .. as there is almost no custom ROM available for M8s except CM which is in progress, I don't suggest to unlock bootloader.. try to find and install 2.10.401.1 RUU
Installing RUU will usually fix this kind of problem if the data partition is sort of corrupted but not damaged.
ckpv5 said:
Before you do that .. as there is almost no custom ROM available for M8s except CM which is in progress, I don't suggest to unlock bootloader.. try to find and install 2.10.401.1 RUU
Installing RUU will usually fix this kind of problem if the data partition is sort of corrupted but not damaged.
Click to expand...
Click to collapse
You are suggesting to install the same software version that I currently have? Where do I find it and how do I install it manually?
spiderwebmkd said:
You are suggesting to install the same software version that I currently have? Where do I find it and how do I install it manually?
Click to expand...
Click to collapse
Yeah, same version then after OTA to 2.20.401.1
You can read this - http://forum.xda-developers.com/htc...lp-thread-htc-one-m8s-to-stock-howto-t3190238
and this - http://forum.xda-developers.com/htc-one-m8/one-m8s-general/make-custom-recovery-htc-one-m8s-t3114245
on how to manually install RUU
And for the RUU .. I have to check my PC for the full filename so it is easier to find link. I'll let you know tomorrow (on mobile now)
spiderwebmkd said:
I've already tried removing the SD card, and I've seen slight improvement in the app crashes, but they were still occurring. My bootloader is locked, but I'm going to unlock it now and flash a new ROM, I can't play around with it anymore
Click to expand...
Click to collapse
If thats what you want to do I'd suggest you try cm12.1 . Unfortunately its the only ROM available to us but its way better than stock in terms of performance imho. But do that if you're willing to sacrifice some things such as double tap to wake and also any 3rd party camera apps, because they crash alot and yeah no boomsound. :fingers-crossed:
bilal.fanatic said:
If thats what you want to do I'd suggest you try cm12.1 . Unfortunately its the only ROM available to us but its way better than stock in terms of performance imho. But do that if you're willing to sacrifice some things such as double tap to wake and also any 3rd party camera apps, because they crash alot and yeah no boomsound. :fingers-crossed:
Click to expand...
Click to collapse
I'll try with @ckpv5 suggestion, to install 2.10.401.1 RUU and then try OTA upgrade to 2.20.401.1. If it fails, or if it succeeds but apps are still crashing as they were before, I'll definitely switch to cm, whatever version is stable at the moment. Double tap to wake is really annoying and I don't need it, I don't use 3rd party camera apps, and I guess I'll have to live without boomsound Thanks for the tip, though.
ckpv5 said:
Yeah, same version then after OTA to 2.20.401.1
You can read this - http://forum.xda-developers.com/htc...lp-thread-htc-one-m8s-to-stock-howto-t3190238
and this - http://forum.xda-developers.com/htc-one-m8/one-m8s-general/make-custom-recovery-htc-one-m8s-t3114245
on how to manually install RUU
And for the RUU .. I have to check my PC for the full filename so it is easier to find link. I'll let you know tomorrow (on mobile now)
Click to expand...
Click to collapse
I did a bit of digging, and what I found is this:
0PKVIMG_M8_QL_UL_M60_SENSE70_HTC_Europe_2.10.401.1_Radio_1.0.U20410.1 @ 60201_20.05_018_F_release_479349_combined_signed.zip
which I downloaded from https://ruu.lalleman.net/ -> Firmware (Expert) -> Firmware Crypted (Original HTC)
I'll wait for you to confirm that this is the one that I need, before I continue with the procedure (rename, put to SD, boot to bootloader, fastboot)
does someone have stock marshmallow twrp backup. I accidentally deleted mine and now stuck with cm only
spiderwebmkd said:
I did a bit of digging, and what I found is this:
0PKVIMG_M8_QL_UL_M60_SENSE70_HTC_Europe_2.10.401.1_Radio_1.0.U20410.1 @ 60201_20.05_018_F_release_479349_combined_signed.zip
which I downloaded from https://ruu.lalleman.net/ -> Firmware (Expert) -> Firmware Crypted (Original HTC)
I'll wait for you to confirm that this is the one that I need, before I continue with the procedure (rename, put to SD, boot to bootloader, fastboot)
Click to expand...
Click to collapse
I can't access that site but it is the same file that I have that I got from different link.
Yes .. use that one.
I cant update the firmware either. Stucks at 25% the same. Couldn't solve. Tried to flash the firmware mentioned above. Didnt change. :/
EDit: Nevermind it passed 25% barrier lol. 70% and installing
parser said:
I cant update the firmware either. Stucks at 25% the same. Couldn't solve. Tried to flash the firmware mentioned above. Didnt change. :/
EDit: Nevermind it passed 25% barrier lol. 70% and installing
Click to expand...
Click to collapse
It passed after you flashed the RUU? the same procedure that I'm about to do?
spiderwebmkd said:
It passed after you flashed the RUU? the same procedure that I'm about to do?
Click to expand...
Click to collapse
yep sameway. Downloaded and flashed the firmware after renaming. Downloaded the ota via software update and voila.
took a little long but worked at the and.
parser said:
yep sameway. Downloaded and flashed the firmware after renaming. Downloaded the ota via software update and voila.
took a little long but worked at the and.
Click to expand...
Click to collapse
Worked for me as well. I'm at v2.20 now, so far no app crashes, the "SD card unexpectedly removed" is still there, but I'll live. Thanks a lot @ckpv5 for your suggestion, I practically got a brand new phone now!
spiderwebmkd said:
Worked for me as well. I'm at v2.20 now, so far no app crashes, the "SD card unexpectedly removed" is still there, but I'll live. Thanks a lot @ckpv5 for your suggestion, I practically got a brand new phone now!
Click to expand...
Click to collapse
hey! can you, if you have, send me a clean backup of the v2.20. I kinda rushed in and forgot to take a backup and now I am stuck with cm :/.
parser said:
hey! can you, if you have, send me a clean backup of the v2.20. I kinda rushed in and forgot to take a backup and now I am stuck with cm :/.
Click to expand...
Click to collapse
I don't have a backup of v2.20. I flashed the v2.10 from https://ruu.lalleman.net/ -> Firmware (Expert) -> Firmware Crypted (Original HTC) , and then I downloaded the OTA update on top of it.
spiderwebmkd said:
https://ruu.lalleman.net/ -> Firmware (Expert) -> Firmware Crypted (Original HTC)
Click to expand...
Click to collapse
no no not that. I mean TWRP backup. I dont want to go back to zero relock the phone and flash the zip and re-unlock the phone root again bla bla.
Since you did the same process, I thought maybe you took a backup of the rom after you updated it.
I made a mistake by not taking a backup of it so now it is a problem for me :/
Edit: damn! thanks anyway. I have a long night in front of me clearly. I hate this phone :/
V4A is not working anymore with the latest update. Is it me or everyone has the same problem.
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
the_mentor said:
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
Click to expand...
Click to collapse
Take a backup of your personal files and then wipe system, data, internal storage and both caches. Then flash OOS 5.0.8 and without adding any apps, check the calling function. If it still happens, then most likely a hardware issue.
tnsmani said:
Take a backup of your personal files and then wipe system, data, internal storage and both caches. Then flash OOS 5.0.8 and without adding any apps, check the calling function. If it still happens, then most likely a hardware issue.
Click to expand...
Click to collapse
If it's a hardware problem which part should I replace?
I already ordered a battery before this issue started and I was planning on replacing it once it gets here maybe I can replace one of the parts in order to resolve this issue
the_mentor said:
If it's a hardware problem which part should I replace?
I already ordered a battery before this issue started and I was planning on replacing it once it gets here maybe I can replace one of the parts in order to resolve this issue
Click to expand...
Click to collapse
You will need to replace the main board if the issue persist.
Same problem here
Hello mate, I've got the exact same problem with my wife's OP3. What did you do eventually? Did you find out? Please help. Thanks
New geek said:
Hello mate, I've got the exact same problem with my wife's OP3. What did you do eventually? Did you find out? Please help. Thanks
Click to expand...
Click to collapse
Hmmm quite strange that you're having the same issue.
I didnt find a solution yet i gave her a temp replace phone that we had in a drawer somewhere.
Did your wife do anything out of the ordinary when it happened? are you having the same issue that LOS works but stock rom shows factory reset?
thanks.
-DM.
the_mentor said:
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
Click to expand...
Click to collapse
try using msm v3.0 tool fixes most problems not hardware though
the_mentor said:
Hmmm quite strange that you're having the same issue.
I didnt find a solution yet i gave her a temp replace phone that we had in a drawer somewhere.
Did your wife do anything out of the ordinary when it happened? are you having the same issue that LOS works but stock rom shows factory reset?
thanks.
-DM.
Click to expand...
Click to collapse
No, She did not do anything out of the ordinary. But weirdly I have exactly the same things happening. Lineage works but no sound. Everything else factory resets. I have tried quite a few ROM'swithout any luck. So far the only ROM which worked for some time(1day) was 6.0.1 . I have spent quite a long time on this flashing various ROM and dont know what to do now.
New geek said:
No, She did not do anything out of the ordinary. But weirdly I have exactly the same things happening. Lineage works but no sound. Everything else factory resets. I have tried quite a few ROM'swithout any luck. So far the only ROM which worked for some time(1day) was 6.0.1 . I have spent quite a long time on this flashing various ROM and dont know what to do now.
Click to expand...
Click to collapse
Update: @ireaper4592 might have a point here. I have gone one level up and I tried msm v3.0 tool, thus doing a complete reinstall including firmware. The factory resetting stopped but the sound was not working (I thought that it could be the ROM and the security patches). So I updated to the latest ROM available from Oneplus and evrything has been working since. I did this last night so not sure how long this is going to stay like that. I will give it some time and update later. Wife is using it now!
what you will need to do is download the oneplus 3 recovery tool and put the phone into qualcolm mode and restore the phone that way. here is a link https://www.androidexplained.com/oneplus-3-unbrick-return-stock/
New geek said:
Update: @ireaper4592 might have a point here. I have gone one level up and I tried msm v3.0 tool, thus doing a complete reinstall including firmware. The factory resetting stopped but the sound was not working (I thought that it could be the ROM and the security patches). So I updated to the latest ROM available from Oneplus and evrything has been working since. I did this last night so not sure how long this is going to stay like that. I will give it some time and update later. Wife is using it now!
Click to expand...
Click to collapse
its really good to know.
did you have to wipe the internal storage for this process to work ?
Do you have a guide that you've used to get this working?
Thanks in advanced.
-DM
the_mentor said:
its really good to know.
did you have to wipe the internal storage for this process to work ?
Do you have a guide that you've used to get this working?
Thanks in advanced.
-DM
Click to expand...
Click to collapse
That tool/procedure will reset your phone. So you will lose everything on the phone. Take a backup beforehand.
The link posted in the post above yours contains the guide as well as the tools. It also has links to the original guide here on XDA.
tnsmani said:
That tool/procedure will reset your phone. So you will lose everything on the phone. Take a backup beforehand.
The link posted in the post above yours contains the guide as well as the tools. It also has links to the original guide here on XDA.
Click to expand...
Click to collapse
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
the_mentor said:
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
Click to expand...
Click to collapse
Please share the guide as I am also suffering with same problem.
Still not working
the_mentor said:
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
Click to expand...
Click to collapse
I was about to update here with good news but wife's phone went back to restart loop the next day. I am not sure but probably triggered by her installing whatsapp and facebook. I put the phone away because I have already spend quite a lot of time behind this. Is your's still going? Please list the step by step procedure. Thanks
download from here https://mega.nz/#!zsdnkCDA!UyJRwbJK6kHTDpmesBYao0knaOTwbgu4dSiokV1XLYU then turn off phone run tool,connect phone with volume up pressed,should have a com in the list if so just click start thats it and wait for it to turn green or device restart