i'm wondering if it is possible to send the phone in to let the battery
be replaced if it gets to weak someday.
by sony customer service or maybe some external shop which offers such services?
or does the whole phone need to be replaced?
Phone any Mobile Phone repair shop and ask.
Related
Hello
I sent my Nexus last week to a local repair centre. It's not a Samsung repair centre, just a general mobile phone repair centre. Today I got a letter, which announced me that some requested parts aren't available and I have to wait .
part 1
22GH59-11350A
Key FPCB-Sub PBA
part 2
SG-L2
L2
That is the information in the letter. Does somebody know what this part numbers mean? I hope they replace the right parts, so I would like to know what these parts are.
Life is hard without the Nexus It is not funny to go back to a older, smaller phone...
Try Google? What was wrong with your phone?
I had the charging bug. When I charged the phone fully and disconnected the cable, the phone thought that it is still charging. So the display was always on.
Why didn't you take it directly to Samsung?
It is the normal way, that you send the phone back to the dealer for warranty issues. My dealer has contracts with this local repair centre, so.. thats why I sent it to this one.
anoxi said:
It is the normal way, that you send the phone back to the dealer for warranty issues. My dealer has contracts with this local repair centre, so.. thats why I sent it to this one.
Click to expand...
Click to collapse
Gotcha, I would just try looking the parts up online.
Sent from my Galaxy Nexus using xda premium
I am a relatively new sprint customer, and i have a g2. My screen developed a deadspot and i called support. They told me they ordered what was necessary for my phone and gave me an appointment time for a local sprint repair center. My question is does anyone know if i will be getting a refurbed phone, or do they actually replace the LCD assembly?
Depends on the store really. Some have actual techs that can repair it in the store. Many stores will just swap it for a refurb though.
stjimmy1031 said:
I am a relatively new sprint customer, and i have a g2. My screen developed a deadspot and i called support. They told me they ordered what was necessary for my phone and gave me an appointment time for a local sprint repair center. My question is does anyone know if i will be getting a refurbed phone, or do they actually replace the LCD assembly?
Click to expand...
Click to collapse
If this was a corporately-owned Sprint location, they may have the parts necessary to replace the defective screen. If it is an ASC (Authorized Service Center) then more than likely a device will need to be ordered as an exchange, often times the replacement being a refurbished device.
Honestly though, I've had less trouble from refurbs than I have had from new devices.
I'm considering getting an LG G4 because I want a removable battery. This doesn't leave me with much options.
However, I'm slighly worried about LG UK's customer service's quality.
Anyone here from the UK? Got any experiences with their customer service?
LG G4 Customer Service UK
I love this phone (H815) but have to say customer service in UK is terrible. I dropped my phone from about a foot up and landed on corner and screen cracked. My bad. Emailed LG customer service to get info on repair by them as phone only 1 month old and don't want to invalidate guarantee. No reply. Then proximity sensor stopped working, probably because of cracked screen, and so finally got hold of a LG customer service rep by phone to ask about repair service. If you book a repair with LG, they take your phone for 2 weeks!!! No replacement phone. They use one subcontractor to do repairs in UK and have agreed very low service levels. Have seen on here that LG customer service not recommended by others. So this is a real consideration if customer service is important consideration for you. Also, cost of replacement screen in UK is around a £100 so make sure you get a really robust case. Because the phone is so large and the shape, especially for people with small hands, this phone is very slippery. Shame about repair service coz everything about the phone itself is great.
Hey all,
I would really appreciate your advice...
I've had my Verizon G4 for less than a month.
My wifi completely crapped out and I'm getting random reboots. I'm 99% it's a hardware issue.
I've loaded the latest 13b update but doesn't fix anything...
My question to you all is this... should I send it back to Verizon for Warranty Like New Replacement or Send it back to LG Directly for Warranty repair?
The reason why I ask is because I did drop the phone once and it nicked the corner of the phone slightly (see attached pic).
If I send to Verizon, what are the chances they'll charge me the $300 damage fee?
The rest of the phone is pristine...
I know if I send back to LG, they'll just send it back to me as is...
Everyone's thoughts would be appreciated...
Thanks in advance
joel32137 said:
Hey all,
I would really appreciate your advice...
I've had my Verizon G4 for less than a month.
My wifi completely crapped out and I'm getting random reboots. I'm 99% it's a hardware issue.
I've loaded the latest 13b update but doesn't fix anything...
My question to you all is this... should I send it back to Verizon for Warranty Like New Replacement or Send it back to LG Directly for Warranty repair?
The reason why I ask is because I did drop the phone once and it nicked the corner of the phone slightly (see attached pic).
If I send to Verizon, what are the chances they'll charge me the $300 damage fee?
The rest of the phone is pristine...
I know if I send back to LG, they'll just send it back to me as is...
Everyone's thoughts would be appreciated...
Thanks in advance
Click to expand...
Click to collapse
You don't send to VZW, they will ship to you first within the 12 month warranty period or anytime if you have Total Equipment Protection Coverage and provide a pre-paid shipping label in the box for you to send it back within 5 days which is really 30 days. This is the exact wording in the info in Certified Like New Replacements which you will get when the phone is shipped to you:
"WARRANTY INFORMATION
If your device has been subjected to neglect, misuse, liquid damage, software or hardware alteration, or unreasonable wear and tear, it is not eligible for a replacement under this program. Do not return the damaged device to us or you will be charged up to the full replacement value of your replacement device, which may be in excess of $500, even if you subscribe to an Equipment Protection Program. Instead, return the replacement device to us in the box in which it came. If you have equipment protection, contact your provider to discuss replacement options for damaged devices. For more information, visit verizonwireless.com/damageddevice"
The damage fee is not $300, it's basically the full retail price of the phone which is around $600. If you have insurance, you might be better off using that instead as it's $150 but remember that if you make 2 claims within a 24 month period, they will cancel your insurance.
If Verizon Wireless sends you a phone, you are not obligated to keep it as you just need to either send back your phone or what they sent you. If you find anything wrong with the replacement, then you call Verizon Wireless Level 2 tech support directly without going through the Level 1 or customer service and they will ship another phone to you. When you receive the new replacement, you ship the previous replacement back and then at the end, you either end up with your old phone or you ship back the last thing they shipped you.
Just a quick update...
I decided to send back to LG vs sending it to Verizon since I didn't want to deal with the possibility of Verizon charging me $500 bucks for some minor dings that had nothing to do with the hardware issue.
The only downside is that you will be without a phone for 2 weeks. Here's the run down...
-Mailed out on Tuesday.
-Arrived at LG following Monday.
-Repaired and Shipped back Tuesday (That was a quick turn around...)
-Scheduled to arrive this Friday.
What's nice about sending it to LG is that my IMEI doesn't change. If I went the VZ route, they would have given me a refurb with a different IMEI. Because the VZ refurb IMEI doesn't match the IMEI on my original receipt, LG will not honor warranty since there's a IMEI mismatch. This wouldn't be much of an issue if I stick with VZ for the entire year.... however, with all the cell service deals going around, I'm sure I'll be jumping the VZ bandwagon...
Hope this post helps others...
Thanks
I have had a terrible experience with Sony Care Australia, who has given me the run around and has zero care.
My Z5p experienced sudden death, and as a result I contacted Sony and sent it to their repair under warranty based on my date of purchase. I told them prior that there are damages to the phone, however it did not affect its functionality. The phone was slightly bend due to its size and the fact that I did occasionally sit on it whilst it was in my back pocket. However, I am now hit with a $671 bill as they advised the whole board etc will need to be replaced - the phone completely unresponsive (no fastboot, no download mode) and based on the condition they assess it to be not under warranty. The alternatives are to pay $50 to the repair just to retrieve my phone or give it to the repair for free.
My question would be does anyone know of any overseas repairer that can repair it for a significantly less price? Or is it not worth it at all? To me $671 AUD is very very steep to repair a 2 year old flagship....
I've lost all faith in reaching out to Sony, am also likely to seek a full refund from my local dealer for the Sony XZ premium as a result of my ordeal with Sony. But if anyone has any ideas to repair my old z5p I am very grateful.
I've changed the screen of my SAMSUNG S4 3 times. I do not recommend you to fix the phone. Instead get a new one. There are good phones with better cameras for about the same price