Backup/reset phone with broken screen when phone is locked - Xperia Z1 Compact Q&A, Help & Troubleshooting

Screen got broken when I pulled the phone out of my pocket today and pressed the power-button to activate the screen (power button has been a bit strange, so I've had to push it quite hard every now and then to get any response). Now, since the screen doesn't respond to anything at all, and the phone is locked (w/ PIN), I can't use Sony PC companion to do a backup and factory reset before I hand the phone over to the store to either get a new / get it fixed.
Is there any way to do a backup of the internal memory card and then do a full wipe / factory reset?
It's not that important if I can't back up the phone; all images should be on my dropbox, but I'd like to do a factory reset / full wipe incl. internal memory before I hand the phone over to the store.
Got stock rom (newest for NO/scandinavia) w/ root, if that should matter at all.
If I remember correctly, USB debugging is enabled, but to use Sonys' software I must unlock the phone to back it up, which I can't atm.
Any suggestions are greatly appreciated.

Managed to reset the phone with Sony PC companion, so problem solved, but still curious; is there a way to do a backup of the internal memory in the same situation?

militiaOfDeath said:
Screen got broken when I pulled the phone out of my pocket today and pressed the power-button to activate the screen (power button has been a bit strange, so I've had to push it quite hard every now and then to get any response). Now, since the screen doesn't respond to anything at all, and the phone is locked (w/ PIN), I can't use Sony PC companion to do a backup and factory reset before I hand the phone over to the store to either get a new / get it fixed.
Is there any way to do a backup of the internal memory card and then do a full wipe / factory reset?
It's not that important if I can't back up the phone; all images should be on my dropbox, but I'd like to do a factory reset / full wipe incl. internal memory before I hand the phone over to the store.
Got stock rom (newest for NO/scandinavia) w/ root, if that should matter at all.
If I remember correctly, USB debugging is enabled, but to use Sonys' software I must unlock the phone to back it up, which I can't atm.
Any suggestions are greatly appreciated.
Click to expand...
Click to collapse
Check out an article I wrote recently. It may help you out. http://webanditstudio.com/recover-data-android-device-broken-screen/

Thanks for the tip. Seems like a smart solution, will definitely get one of those adapters. To late for this time around as I wiped all the data with Sony PC companion before handing the phone over to the service center, but might be useful for an eventual next time.

Related

uhh, help.. phone wont boot past windows screen...

Im using DeepShining X4 rom. all of a sudden when i was switching tabs, my phone froze, so i soft reset and it would get past the Touch Pro2 screen.. i left it for at least 10 minutes and nothing. so i reset it again.. again.. 3-4 times, with the same result.. idk why, but i went into bootloader mode [vol down+power+reset] got the tri color screen, and found no hard reset option so i naturally soft reset.. this time, i got past the Touch Pro2 welcome screen and it went on to the other two welcome screens, but stops at the windows one.. wtf is going on?! how can i flash another rom without accessing my files?? alsdkjflaskdj. someone please help, im freaking the eff out.
You don't need to flash a new ROM, just hard reset manually. Turn off the device completely (yank the battery if necessary). Now, press the power button, the send key, and the end key all at the same time. You should get a prompt instructing you how to hard reset. Follow the instructions and you'll be fine.
Somehow your windows has become corrupt. It is digital media afterall and it does happen. No need to freak out. You will get through it.
As DaveTheTytnIIguy said pull the battery, let sit a few minutes, reinstal and then while holding the end and send buttons at the same time push the power button. Follow instrucions on the screen. I think it says push volume up to do a hard reset.
You will loose any apps and files that were stored to the phone. Anything from the SD card will be fine but will have to be reinstalled to get it working.
If you made a backup of your phone you could now load this and then everything would be back to the way it was. This is why I do weekly backups and load everything to storage card. It also helps to backup the storage card once in a while as they have been known to go bad as well.

No space left on device

Afternoon all,
Last night I left my Desire charging as normal, having recently installed the Remote Media App. I suspect it used up all my storage with some sort of indexing process, as I returned to the phone this morning to find it perpetually showing the glinting HTC logo.
A reboot failed to clear it, and booting into recovery mode reveals"E:Error in DATA:data/recovery/log, (No space left on device)"
I've tried connecting to it with adb, but I get the following error
- exec '/system/bin/sh' failed: No such file or directory (2) -
Is there any way out of this bind? I had/have ClockWorkMod recovery installed in order to use ROM Manager, but I'm not terribly clued up on what else is out there on offer.
Any advice would be greatly appreciated.
Kyle
Try rebooting the phone into recovery mode and wipe/factory reset and see if this fixes it?
(Although you will loose all your apps/settings/scenes, though)
This should resolve the problem though.
hehe, there is always that option. I was hoping not to lose texts, settings, etc though this time round. Sadly my backup is more than a few days old.
I was mistaken in thinking I had ClockWorkMods recovery image installed, it appears to have gone back to the default image. I've just discovered a modified recovery ROM from JesusFreke here http://forum.xda-developers.com/showthread.php?t=443041 which may be of use.
Having to wipe and start from scratch again is a disgustingly appaling out of space failure mode. >:-/
bin the phone and use a pineapple
That recovery image is for G1! Don't even think about flashing it.
Even if you have stock recovery, you should still be able to clear storage from HBOOT.
Regards,
Dave
One other thing that might be worth trying is booting the device in safe mode.
Whilst the phone is power down, hold down the menu button and then power on - keep menu held down until the phone is fully booted.
I doubt that it will help in this situation, since clearly /data is completely full, but there's always a slim chance it work.
Regards,
Dave
munkehman said:
bin the phone and use a pineapple
Click to expand...
Click to collapse
Thanks for the advice m, I'll be sure to kick you in the nads next time you cross the border
Sadly Safe Mode fails too. The HTC logo appears and glints for a while, and then briefly vanishes just to reappear again. My thumb got sore after 5 minutes of holding the button down
I realised that was a G1 ROM shortly after reading more about it! I see there may be a more suitable recovery ROM at http://forum.xda-developers.com/showthread.php?t=709146 that I can flash. Failing that, then I'll clear storage and consign myself to failure
Wahey! It's sorted! Well, it was sorted a couple of hours ago, but a meeting got in the way
Wrote up some of the details here - http://lodge.glasgownet.com/2010/08/31/recovering-a-htc-desire/ if anyone is interested!
kylegordon said:
Wrote up some of the details here - http://lodge.glasgownet.com/2010/08/31/recovering-a-htc-desire/ if anyone is interested!
Click to expand...
Click to collapse
Sorry to dig up an OLD OLD thread, but your "guide" helped me out last night.
In addition to looking for "big" items in the data partition, I also moved some of the Google updates (5meg Maps.apk anyone ?) from /data/app to /system/app ... renaming to overwrite the original version from my Rom.
Thanks Again.

[Q] Tried to update, now unuseable

So I have upgraded my i927 captivate glide using the ROM from , but I only Androidupdate com called I927UCLH2_I927ATTLH2_I927UCLH2_Home tar md5 but I get a black screen with a slide down menu saying the date ‘Ongoing’ and an option to change the way that the device connects to another computer.
The update stated pass, it booted and proceeded to tell me that it was updating apps or something like that, then a black screen with the pull down menu from the top of the screen near the usb symbol came up but nothing else. I got a message a few hours later stating that the update application or something like that was not responding and an option to wait or quit. I chose wait, but nothing came of it eventually.
I then proceeded to try reflashing the process with no success even after factory reset and rebooting.
I then tried the pre-release ICS update as per XDA developers and other websites. Same thing
I tried a few other ODIN programs and ROMs but no success. Same issues including the hang up on the Samsung logo. I tried rooting it once and for some reason it started up into what looked like the same pull down menu, but it was requesting that I needed an to input a lock code for the network. I assume that is because my sim card was in it by now, but maybe not. I got so frustrated that I tried the bootloader and update bootloader options using the official ICS update ROM for some stupid reason but nothing. The thing is that at least it booted into the pull down menu that i got with a black screen again.
I then flashed with an updated ICS, CWM6 but cannot do the:
Third: Reboot into CWM6 (Volume- and power) install from sdcard (superuser)
Link to superuser: Superuser-3.2-RC2-arm-signed zip
Forth: Repeat third step above but install keyboard fix.
Link to keyboard fix: CWM_keyboard_backlight_fix zip
since I do not have an SD card that is working. I did get the SD Card in the device but I have always had problems with the format of it and I cannot put the zips onto the card due to the computer Win7 not recognizing it. I tried reformatting the device is HPUSB format program and windows. I inserted the card into the device to hopefully have it recognized on windows, and i gave me an option to format the SD card. So I proceeded and success. I was able to put the Zips onto the card. However, I returned to the CWM6 screen by pressing the VOL- and power keys but the files were no where to be found on the SD Card.
I moved on after a few other tries at it, so I tried to go backwards to the Gingerbread ROM. No success, same hanging issue at the Samsung logo.
I then tried to reflash with the devices original ROM as provided by DroidAngel on androidupdate com. Both without success.
I wanted to try the process involved on the 'stuck on boot screen' thread, but I cannot access the zip files on the sdcard in order to be able to do that.
I also bought my phone unlocked from the US (ATT version) and had it sent to me in Canada unlocked so I cannot just return it to the seller to get a new one, so my new phone is pretty useless.
I have spent two days reading through and trying different fixes and updated ROMs on multiple sites but I just cannot figure out what the heck to do now. I know that this site is not to spoon feed people and I am a noob to all of this but I am out of ideas and cannot find anything else to help out.
Where do I go from here. Is there a possibility of reformatting EVERYTHING on the device including all partitions etc etc.? I mean the hardware is fine, it is just a software issue. I do this to my laptop whenever I get into a bind.
Have you tried booting into CWM and restoring factory?
sent from my captivate glide running ICS (NardROM 0.3 Rooted)
Just a note, the SD card you're seeing in CWMR isn't actually your physical SD card, its the internal phone memory. I don't think we have a version of CWMR that reads the real external SD unless modified. So anything you put on it won't show up there. The folder structure will look like ... /sdcard/external_sd/ where /sdcard/ is where you want to put your files for CMWR to see, /external_sd/ is your physical card you can take in/out.
I have tried to reflash with CWM6 using ODIN v3. I didn't realize that the SD card that came up was actually a part of the internal memory. Thanks to you both for the help.
Any other suggestions since no matter what I do now the phone simply stops at the Samsung logo and wont turn off? I press the power button for the required time to shut it down but it automatically restarts by itself to again sit at the Samsung logo.
EaglesIII said:
I have tried to reflash with CWM6 using ODIN v3. I didn't realize that the SD card that came up was actually a part of the internal memory. Thanks to you both for the help.
Any other suggestions since no matter what I do now the phone simply stops at the Samsung logo and wont turn off? I press the power button for the required time to shut it down but it automatically restarts by itself to again sit at the Samsung logo.
Click to expand...
Click to collapse
A few questions about your situation right now:
Can you get into Download mode? (Turn off the device, in your case remove the battery. Press power en volume UP)
Can you get into CWM? (Turn off the device, in your case remove the battery. Press power en volume DOWN)
Does it keep asking you for the Network Key? Are you stuck at that particular point...?
Evil Alex said:
A few questions about your situation right now:
Can you get into Download mode? (Turn off the device, in your case remove the battery. Press power en volume UP)
Can you get into CWM? (Turn off the device, in your case remove the battery. Press power en volume DOWN)
Does it keep asking you for the Network Key? Are you stuck at that particular point...?
Click to expand...
Click to collapse
Okay, so right now I can still get into the download mode to flash, the CWM6 to factory reset and reboot which I have tried already as stated, and I have not been asked for the network key again since the one time quite a long time ago. The network key is only asked when I load one of the other custom ROMS though, but I have not tried any of those in a while.
I am stuck at the black screen with white Samsung logo.
In CWM6, do you see "mounts and storage" (Second to last option)
If so, connect your phone with the USB cable and select "mounts and storage".
In there and select "mount USB storage" (Again, second to last option, you'll have to scroll to get to it)
Now your PC should see the USB storage which is in fact what is marked as internal SD. So the sdcard CWM can actually see and install things from.
Now you can copy a custom ROM to it, and install it through CWM. Or install anything that is in CWM format.
You may get the Network Key Request as before. I do not know if it can be bypassed by starting it without the SIM. If so, you could then try to unlock your device using one of the methods on the forum.
Alternatively, and highly recommended by yours truly, is to buy the unlock code.
It is somewhat common for these devices to re-lock, so having the code handy is very convenient. I used americanunlocker to get mine, and I put the code on the inside of the back-cover should I find myself re-locked in the middle of nowhere. The code works, and isn't that expensive. In fact, it's a steal if you look at your own time invested in all this in terms of hourly wage! Of course, you'll need the IMEI code. You can find that by removing the back-cover and the battery.
Good luck!
Got it running on Bio360 but 'Not Registered on Network' now
Evil Alex said:
In CWM6, do you see "mounts and storage" (Second to last option)
If so, connect your phone with the USB cable and select "mounts and storage".
In there and select "mount USB storage" (Again, second to last option, you'll have to scroll to get to it)
Now your PC should see the USB storage which is in fact what is marked as internal SD. So the sdcard CWM can actually see and install things from.
Now you can copy a custom ROM to it, and install it through CWM. Or install anything that is in CWM format.
You may get the Network Key Request as before. I do not know if it can be bypassed by starting it without the SIM. If so, you could then try to unlock your device using one of the methods on the forum.
Alternatively, and highly recommended by yours truly, is to buy the unlock code.
It is somewhat common for these devices to re-lock, so having the code handy is very convenient. I used americanunlocker to get mine, and I put the code on the inside of the back-cover should I find myself re-locked in the middle of nowhere. The code works, and isn't that expensive. In fact, it's a steal if you look at your own time invested in all this in terms of hourly wage! Of course, you'll need the IMEI code. You can find that by removing the back-cover and the battery.
Good luck!
Click to expand...
Click to collapse
Thank you so much for the feedback, I actually had not thought about the unlock code idea, and since you put it into such perfect terms considering the time and effort that has to go into something like that, it is a good idea for sure to get one. The idea of keeping it on the inside of the back cover is another awesome idea. Kudos to you and thanks!
As for the rest of what you had stated about the mounting and what not; I actually mounted and successfully reflashed and installed all of the required files for the new ICS stock upgrade. The good news was that I got past the Samsung screen again and it said that it was updating all of the applications or whatever again, but then it just gave me the pull down menu again with very limited functionability.
I then used your suggestion to try out another ROM. I tried the Bio360 and followed all directions on the 'phone stuck on boot screen thread'. It worked! I finally have a functional phone again and will be able to get calls from my boss. Thanks!
Now that I know I have one option, I can explore any other options. I still cannot figure out how it is that I will be able to get the ICS upgrade but maybe I will try Kies.
However, I just found that I don't have network access anymore despite that I have a strong cell signal, so I presume that I will have to enter the unlock code somewhere. Where can I put that into? It didn't pop up to tell me anything.
EaglesIII said:
Thank you so much for the feedback, I actually had not thought about the unlock code idea, and since you put it into such perfect terms considering the time and effort that has to go into something like that, it is a good idea for sure to get one. The idea of keeping it on the inside of the back cover is another awesome idea. Kudos to you and thanks!
As for the rest of what you had stated about the mounting and what not; I actually mounted and successfully reflashed and installed all of the required files for the new ICS stock upgrade. The good news was that I got past the Samsung screen again and it said that it was updating all of the applications or whatever again, but then it just gave me the pull down menu again with very limited functionability.
I then used your suggestion to try out another ROM. I tried the Bio360 and followed all directions on the 'phone stuck on boot screen thread'. It worked! I finally have a functional phone again and will be able to get calls from my boss. Thanks!
Now that I know I have one option, I can explore any other options. I still cannot figure out how it is that I will be able to get the ICS upgrade but maybe I will try Kies.
However, I just found that I don't have network access anymore despite that I have a strong cell signal, so I presume that I will have to enter the unlock code somewhere. Where can I put that into? It didn't pop up to tell me anything.
Click to expand...
Click to collapse
You're very welcome! Glad to hear the phone is usable again. In order to get data back you will have to set your APN manually. Stock ROMs come with the APN settings for all providers it is expected to be sold with. But custom ROMs usually come without those settings. You can find the APN settings for your provider online, just do a search. There is even an app for it, but the name eludes me at the moment. You'll need wifi to get the app, though! Once the settings are in place (You put them in under wireless & Networks), you'll have data again.
As for the limited functionality, I had the same thing, at first. The upgrade was broken for me, I guess some settings/apps were causing problems. So, after flashing the upgrade, I did a factory reset in CWM. I also wiped the cache, and the Dalvik cache, for good measure(Under advanced in CWM). It rebooted, said it was upgrading and installing, and I let it sit for a few minutes. Then I was greeted by an initial setup screen, and the phone has been on a working ICS ever since! I did lose all my settings and such, but I had a back-up of those with Titanium Backup, and got those back that way.
Hope this will help as well.

cant wipe windows surface bit locker issues

Hello,
I am trying to factory reset my windows surface and running into some issues. The tablet was given to an ex employee and he set everything up. Now he has been dismissed and he wont provide login info nor big locker information.
I have went over the steps for a hard reset and tried them. But after all my efforts I am always promoted to enter bit locker number.
So is there any way around this? Can I wipe the system another way or boot software to over ride this issue?
Will gladly provide paypal funds to anyone that can help me resolve this problem. I have a new employee starting this week so this tablet is needed asap.
Thanks much.
updated
so far what i tried is
I downloaded the files needed for disk image
followed these steps
rt 8.1 boot steps- download files extract format usb- boot up
when i get to the hold the power button and volume down button the screen just turns off line below the middle for a second and off.
Wont load or boot?
Don't know simpler method, but you can always boot from recovery pendrive into command prompt and remove/recreate system (and perhaps boot too?) partition using diskpart
http://technet.microsoft.com/en-us/library/hh825686.aspx
This can be used on clean (wiped from partitions) drive - that's how I restored my XPS10, so it may be helpful here too, just remove partitions first.

Samsung S4 mini (GT i9195) Bootloop and cannot start recovery mode (No command)

Samsung S4 mini (GT i9195) in Bootloop and cannot start recovery mode (No command)
I WOULD LIKE TO BACKUP THE DATA FROM INTERNAL PHONE MEMORY
Phone is 2 years old, as original and was never rooted and I have never added any inofficial software to it. I think Android 4.4.2 is on it, but cannot access the phone to find out.
First it did not start up again at all after last time the battery was low. Also it did not charge anymore, nor vibrate nor did the computer identify it when connected. Also tried with different battery and chargers, phone was completely dead.
I disasambled it and cleaned it and now at least it boots again and charges, but its stuck into bootloop and only thing I can do is going into download mode. In recovery mode it shows "no command" with lying android and warning signal. It wont switch into the menu for recovery options. Hence I have to try via the download mode to fix the bootloop I guess? - Any intelligence on this? Main thing for me is the data, so want to get the phone running again with all my data from apps etc. - is that possible?
I would buy a new phone anyways but have some important data in an application on this phone (a todo list with brainstorming I did for a job project) which I urgently need to recover. Is there any chance to get hold of this data which I assume must be stored on phone internal memory? Hence please suggest how I can backup the data from this phone. Also would be good if I can get pictures etc. saved.
Can I install Odin and CWR or TWRP in order to extract the data from phones internal memory? and if so, how? I am complete beginner to this...
Thanks for your help
Gisela
TWRP has MTP so you can transfer files from the phone. I can't say about app data. I think that'll only be saved if you had synced the apps with some account. Appdata syncing with Google account was only introduced with Marshmallow.

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