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I have the mytouch and T mobile with unlimitied data plan..Today I wake up do a data wipe install cm7 and when it goes to download the gapps apps from the market it takes forever..I waited 35 minutes for it to download gmail and google maps..I stop the other downloads and try to figure why my apps are downloading slow and why my internet is snail slow..while wondering I get a text message from T mobile telling me I have used to much bandwith for the month cycle and I will have a data speed cap till next cycle....This would be alright but it is not as I can no longer download any market apps ( I can but it takes 30 minutes to an hour )Nor Can I really surf the web.(Took me 25 minutes to get here)Pandora nor slacker work anymore either.
Has anyone else had this happen to them ? Also is there anything I can do to get them to uncap my service..I have been a T mobile Customer for 11 years and think they should do something.Just wondering if anyone else had this problem......
Thanks
I've never had that problem, but then again my max DL per month has been at 1-2GB tops..
Try calling them, but check your bill first to see what they have you clocked at so far for the current billing period... I think they don't impose that on you till you hit +5GB... Good Luck.
I get that all the time, well not this past month because I finally got internet at the house lol. I used it for tethering and alot of internet & email & I would always seem to get it with 2 or less weeks left. I guess it's once you go over 5gb t-mobile slows you down.
I haven't actually had it happen YET, but when I went on the website, I noticed it said I was approaching the data cap... Never saw that before. D;
Thanks..I looked and I am at 5.09gb ..Looks like I am slowed till the 23rd..I dont tether so it must have been from slacker / pandora ..I will have to watch it more next month..
You can download t-mobile's 'my account' app from the market so you can keep a closer eye on your data usage, although, if you have unlimited data plan you can't set an alert for it, even though 5gb is the cap...
I get close to 3-4gb every month and never notice a slow down...I can understand a cap of 5gb to keep the network from being overloaded...I thether and use it to watch HULU and nightly roms so cant see going over,unless something crazy.
... Doesn't make sense.. I'm paying $30/month for "unlimited"... just to get capped?
it does make sense.. u "read" it and signed it. its all in the contract so yes the data is unlimited but once 5gigs is reached in one billing cycle its cap'd to run 2g/edge until the cycle refreshes. it use to be 10gig max but with the recent explosion of smart/data phones the demand for bandwidth and speed are at an all time high. i also learned this the hardway.. now i use wifi anywhere i can to limit my data usage. but even then its still hits 4gigs a month. its mainly a problem for us that use our phones as primary internet.
Use wifi as much as possible. I am fortunate enough to have wifi at work and home and my data usage on tmo's network is ridiculously low for the amount of data I use.
Sent from my T-Mobile G2 using Tapatalk
Wagedroid said:
it does make sense.. u "read" it and signed it. its all in the contract so yes the data is unlimited but once 5gigs is reached in one billing cycle its cap'd to run 2g/edge until the cycle refreshes. it use to be 10gig max but with the recent explosion of smart/data phones the demand for bandwidth and speed are at an all time high. i also learned this the hardway.. now i use wifi anywhere i can to limit my data usage. but even then its still hits 4gigs a month. its mainly a problem for us that use our phones as primary internet.
Click to expand...
Click to collapse
No,
it does not make sense to people that signed an unlimited data plan in 2009, the changes for data cap were made on the new contract July 18, 2010. I know that Tmobile reserves the right to make changes, but they also state that they are suppose to give a 30 day notice. Did anyone receive such notice in data changes? I don't think so. You all can say well is insane to spend more than 5gb of data, but you have to understand that many people use their phone a lot and id their right to be upset when they signed an "UNLIMITED" plan and then is changed without prior notice.
also be aware that T Mobile slows you down to 54kbs. Welcime back Dial Up!!!
laramir21 said:
No,
it does not make sense to people that signed an unlimited data plan in 2009, the changes for data cap were made on the new contract July 18, 2010. I know that Tmobile reserves the right to make changes, but they also state that they are suppose to give a 30 day notice. Did anyone receive such notice in data changes? I don't think so. You all can say well is insane to spend more than 5gb of data, but you have to understand that many people use their phone a lot and id their right to be upset when they signed an "UNLIMITED" plan and then is changed without prior notice.
Click to expand...
Click to collapse
like i said, technicaly they dont make it not unlimited.. they just cap the speed, so yes it does make sense.. u signed up for unlimited data not unlimited data at its peak speed, that just sounds retarded. if you signed up before the change then you shouldve requested to be grandfatherd and they wouldve been happy to keep the customer happy. and fyi a news letter and disclaimer was put out for all pre existing customers before the change was made. and even then they didnt change the unlimited part. ill leave this the way i leave any other service provider discussion...., ive been with tmob since sidekick original no color.. not once did they treat me wrong or charge me for something i wasnt responsible for and aware of. i dont recommend but there is an alternative.. AT&T, Verizon, Sprint and even Metro all got u covered.
good day.
I think it ok to note that this is not only a T-Mobile thing, every carrier does this. I know that there is a hack on XDA that is built into the MIUI roms that actually cuts off the signal that your phone sends to Verizon that you have reached the cap so you never see your data slowed down. I do not know how they wrote the hack or if it is possible to do something similar with a t-mobile phone, but it might be worth looking into.
amart6116 said:
... Doesn't make sense.. I'm paying $30/month for "unlimited"... just to get capped?
Click to expand...
Click to collapse
you are paying for unlimited data because you get unlimited data - they just don't guarantee at what speed you'll be able to download at...
I completely understand your predicament! I was in your same shoes.
T-Mobile does not charge extra for anything more than 5gb, but they do make you eat your buffet food through a straw! Now, I remedied my problem with the wonderful program 3g Watchdog, which is free. Set it to your monthly cycle, and you can even place a widget with usage on your screen. Very handy little program.
So yes, I tried calling and talking with the reps, nothing will work. I spoke with managers, and people from India. They can't do anything about it. I couldn't even pay them more money! How ridiculous! But alas, I had to see the bright side. Looking at AT&T or Verizon, you have limits of 2gb or so and then they charge you for anything over that. Screw that! So I figured if I'm downloading 5gb of data in a month, then I need to get my ass together and make my life work for me. So please figure out your **** lol, you'll feel so much better when you do.
Tyler
laramir21 said:
No,
it does not make sense to people that signed an unlimited data plan in 2009, the changes for data cap were made on the new contract July 18, 2010. I know that Tmobile reserves the right to make changes, but they also state that they are suppose to give a 30 day notice. Did anyone receive such notice in data changes? I don't think so. You all can say well is insane to spend more than 5gb of data, but you have to understand that many people use their phone a lot and id their right to be upset when they signed an "UNLIMITED" plan and then is changed without prior notice.
Click to expand...
Click to collapse
That ssssssssssucks!
I went to T-mobile store last week to pay my bill, the man told me about the upgrade discount after a year, when we reached the 4G topic I asked about this slow down of speed after 5Gb and he was like he had no idea, he repeated "Noou, it's unlimited" "that what you heard is for those with plans of certain data limit"
I told him that's what it should be, I said it wouldn't make sense to have such high-speed and still be limited :S
Serously! I'm paying $-freaking-30 monthly for internet access that is like 1mb of speed on this lil' phone, same as it would be using a DSL, why would they put a limit?
Tmo-guy- Because it's a wireless service-
Me: My ass! that ain't no reason!
Again makes no sense....
Sent from my T-Mobile myTouch 3G Slide using XDA App
Its people like you who make the system slow for everyone. Why do you think att is so ****ty? Its because too many people are using their iphone for everything. Simple supply and demand. Tethering should be used as needed when no other internet service is avalible. I for one like the cap and I welcome it to a charging alternative. Its like any other provider. If you get greedy you should get punnished.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
Digitaldreamer7 said:
Its people like you who make the system slow for everyone. Why do you think att is so ****ty? Its because too many people are using their iphone for everything. Simple supply and demand. Tethering should be used as needed when no other internet service is avalible. I for one like the cap and I welcome it to a charging alternative. Its like any other provider. If you get greedy you should get punnished.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
Click to expand...
Click to collapse
Why should there be such capabilities offered if that's going to bring out risky complications to the system?
That's not reason to call one greety and 'punish'
Is not like one would like to reach a cap just because it can be done and bother other's connections.
Tethering is not as different as using your phone, since our smartphones' web browser is as fully capable as a computer web browser.
Also think of the 4G + What's next??
If one service imprubes why not the others that can prevent issues from the same.
A page loads trice as fast, makes the user able to go on where others would stop, so you see it's not a malicious intention but what the user is led up to.
Sent from my T-Mobile myTouch 3G Slide using XDA App
I hit the cap every month around the 15th...bill cycle on the 25th.. But I use a ton of data due to I show photos and deal with contracts that I am unable to dl at work.
So I got home today and checked my mailbox. Inside was a love letter from sprint complaining about how I'm using "an unusual amount of roaming data" over the past 6 months and how I should adjust my usage habits to comply with their limits.
Wanna know what my AVERAGE roaming data use was over the past 6 months? I did, too, so I went to the Sprint website and looked it up.
Over the past 12 months, my average ON-network data use was 329MB/month.
Over the same period, my average ROAMING data use was 87MB/month. My highest amount of roaming data was in November at 529MB. In December I had 363MB. I haven't exceeded 300MB any other time in the past 12 months, and most likely no other time in the past 10 years with Sprint!
Somehow, in their minds, I am "in violation of the terms and conditions by consistently exceeding the roaming limits" of my contract.
I hardly ever roam, and I get nailed right away. Other people here use several GB of roaming data, and do it for months and months with nary a peep from Sprint.
WTF?
I been with Sprint about two years and use roaming data every month, I'd say around 200 to 300 megs typically. That's weird they singled you out like that.
I roam like 5gbs a month for 3 months I'm still here no letter.
Sent from my Nexus S 4G using Tapatalk
Dalmus said:
Wanna know what my AVERAGE roaming data use was over the past 6 months? I did, too, so I went to the Sprint website and looked it up.
Over the past 12 months, my average ON-network data use was 329MB/month.
Over the same period, my average ROAMING data use was 87MB/month. My highest amount of roaming data was in November at 529MB. In December I had 363MB. I haven't exceeded 300MB any other time in the past 12 months, and most likely no other time in the past 10 years with Sprint!
WTF?
Click to expand...
Click to collapse
When I first got my SGS2 in October, I remember having tons of problems staying on network over the 4 miles I travel during the day (home - work - etc) and would almost constantly be roaming data. I initiated a chat online just to verify that my plan included unlimited data roaming so I didn't end up with a crazy bill. Towards the end of the chat, the rep said something to the effect of "Unlimited, as long as you don't exceed 20% of your total data usage". To which I replied that they need to work on the data coverage (sparse 3g, no 4g) in this market area for that to even be possible. Unfortunately I didn't have the log sent to me.
I've been exceeding this threshold ever month since and I haven't received any nasty-grams. Hopefully I won't because my off network is 80%. Sorry I can't answer your WTF....I'm still scratching my head on how 20% = unlimited.
speedracersdead said:
When I first got my SGS2 in October, I remember having tons of problems staying on network over the 4 miles I travel during the day (home - work - etc) and would almost constantly be roaming data. I initiated a chat online just to verify that my plan included unlimited data roaming so I didn't end up with a crazy bill. Towards the end of the chat, the rep said something to the effect of "Unlimited, as long as you don't exceed 20% of your total data usage". To which I replied that they need to work on the data coverage (sparse 3g, no 4g) in this market area for that to even be possible. Unfortunately I didn't have the log sent to me.
I've been exceeding this threshold ever month since and I haven't received any nasty-grams. Hopefully I won't because my off network is 80%. Sorry I can't answer your WTF....I'm still scratching my head on how 20% = unlimited.
Click to expand...
Click to collapse
Now THAT is interesting... if 20% of total data usage is really their bar, then that explains the letter. Although if that's the case, that means I'm being penalized for spending the majority of my time on wifi.
Month: On-Network / Roaming
Oct: 845,774KB / 37,814KB = 4%
Nov: 1,067,868KB / 529,707KB = 50%
Dec: 342,044KB / 363,405KB = 106%
Jan: 235,102KB / 78,215KB = 33%
However, as you can see, I am in NO way what you would consider a data hog. I spend the vast majority of my time on wifi at work and at home.
I just got a reply back from customer service, and after parsing the bad English, they claim I exceeded the limits in Nov - Jan. I clearly did not exceed 300MB in January.
I think I may have to initiate on online chat... I will still likely have to parse the bad English (or at the very least ask the question 4 different ways so they understand), but at least I should get an answer on how they actual determine me to be a roaming abuser.
I manage a store in Cleveland.
If you look closely in the plan booklet (yea I know, its the small print ) it states that for roaming you are "limited to 300 MB/mo. or a majority of kilobytes".
Even though your not using much data in roaming, your probably using a majority of your data in roaming.
I didn't read through all of the details in your post to see if this is the case, but this is something that I have seen in the past so I figured I'd post the info.
Dalmus said:
Although if that's the case, that means I'm being penalized for spending the majority of my time on wifi.
Click to expand...
Click to collapse
No. Wi-fi is not counted towards the data usage in question. On-Network, obviously, is Sprint data usage. Roaming data usage is only counted if the data used is being pulled from a Sprint roaming partner, usually Verizon (though in some areas it may be another carrier). The reason they are strict about roaming data is because they have to pay the partner for the usage, and so try to minimize the cost by having the option to cancel contracts if roaming usage is excessive.
Using wi-fi, be it at home or in a coffee shop, hospital, etc., does not use any cellular data and does not count towards any data usage on Sprint's end. When the usage is calculated, they look to make sure that:
a) You have not exceeded 300MB of roaming data, and
b) If you have not exceeded 300MB of roaming data, that your roaming data does not exceed your on-network data.
Personally, I don't know how often they calculate data or how they determine if a person needs a letter. I live in a spotty coverage area, but am careful not to use data if I'm roaming, because Sprint is the lesser evil where I am.
speedracersdead said:
....I'm still scratching my head on how 20% = unlimited.
Click to expand...
Click to collapse
Nowhere does it say "unlimited roaming", it says "free roaming" (which isn't free for them) and "unlimited Sprint Network data".
Sent from my SPH-D710 using Tapatalk
darthstewie said:
No. Wi-fi is not counted towards the data usage in question. On-Network, obviously, is Sprint data usage. Roaming data usage is only counted if the data used is being pulled from a Sprint roaming partner, usually Verizon (though in some areas it may be another carrier). The reason they are strict about roaming data is because they have to pay the partner for the usage, and so try to minimize the cost by having the option to cancel contracts if roaming usage is excessive.
Using wi-fi, be it at home or in a coffee shop, hospital, etc., does not use any cellular data and does not count towards any data usage on Sprint's end. When the usage is calculated, they look to make sure that:
a) You have not exceeded 300MB of roaming data, and
b) If you have not exceeded 300MB of roaming data, that your roaming data does not exceed your on-network data.
Personally, I don't know how often they calculate data or how they determine if a person needs a letter. I live in a spotty coverage area, but am careful not to use data if I'm roaming, because Sprint is the lesser evil where I am.
Click to expand...
Click to collapse
Read for clarity, not just the verbiage, before you go into such a long winded reply. He was saying he's being penalized, because his WiFi usage, keeps his on-network data usage down, causing him to exceed more than 20%.
Sent from my SPH-D710 using Tapatalk
Thanks for the info, guys. I do know that they have the "300MB or majority of KB" in their fine print. I'm just annoyed that I got singled out with such a low usage level, when there are clearly others costing them far more money.
Here is the relevant part of the transcript from my chat session. (I did edit out portions where he told me helpful things like "let me show you how to track your data usage" in response to the first statement by my below).
You: Okay. I understand that I did indeed exceed the 300MB usage over the course of two months. However, an email response from
customer service also claimed I exceeded the 300MB cap in January. According to the Sprint.com website, by usage was only 76MB.
Raymond D: I am happy to assist you by locating that information.
You: I want to know if there is a ratio of "on network" to "roaming" that I need to maintain. For example, if my roaming usage is only 10% of ALL my data usage, but still exceeds 300MB, am I safe?
Raymond D: Yes, you are safe in this case.
Raymond D: Also, we will notify you in case you exceeds your limit in future.
Raymond D: Will that be fine with you?
You: I don't mind being alerted. I was offended that I was threatened with account termination when I use far less 3G than the average Sprint smartphone user.
Raymond D: This was for the connection card plan.
Raymond D: However with phone data plan unlimited data roaming is included.
You: Are you saying that I received the warning letter in error?
You: (I do not have a connection card)
Raymond D: Your plan includes unlimited data roaming .
Raymond D: Please do not worry no additional charges will be charged.
You: So if I exceed 300,000KB of data roaming on my phone, I am *NOT* in violation of any limits as long as the majority of my 3G data is on-network?
Raymond D: Yes.
You: I just want to be clear, as the ecare representative AND the letter stated that there is a 300MB limit on data roaming, no exceptions.
Raymond D: I understand.
Raymond D: Please be assured and do not worry no additional charges will be charged.
Raymond D: Also, the letter which you receive please send the copy of the same letter to us so that we will investigate the issue for you.
You: I understand I will not be charged. And my account will not be terminated if I exceed 300MB in data roaming as long as the majority of my data usage is on-network.
Raymond D: Yes, you are correct.
You: Thank you very much for clearing this up.
Raymond D: You're welcome.
azyouthinkeyeiz said:
Nowhere does it say "unlimited roaming", it says "free roaming" (which isn't free for them) and "unlimited Sprint Network data".
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I'm actually one of the people here that has been knocked in the past for criticizing the 00001.prl folks. Yes, I use Roam Control with 11115.prl, but I actually only use it when Sprint's network truly fails me. The proof of that is the fact that my average roaming usage is 76MB/month over the past 12 months.
And while the chat guy said unlimited data roaming is included on my plan, I know that there is the '*' that says "while on the Sprint network.
That's why I specifically ignored "unlimited roaming" and specified "as long as the majority of data is on-network."
well at least you have something to fight back with if it should ever come down to it and you wanted to stay.
patrao_n said:
well at least you have something to fight back with if it should ever come down to it and you wanted to stay.
Click to expand...
Click to collapse
I like to call Sprint the lesser of the evils, like another poster said.
I have land in Northern Wisconsin where Sprint is the only reliable national carrier. Verizon gets roaming voice service, but no data (not even to get notification of voice mails). Its a former Alltel service area, but Verizon had to divest it to Cellcom when they purchased Alltel. So, I'm one of the lucky few that can get "legitimate" 3G roaming without any PRL tricks when I go on vacation.
AT&T and T-Mobile don't even get voice service there. US Cellular works well, but they are even more expensive than Verizon, and not national.
I know Sprint will do what they want to do, but I don't have to go quietly if they do something I don't like.
azyouthinkeyeiz said:
Nowhere does it say "unlimited roaming", it says "free roaming" (which isn't free for them) and "unlimited Sprint Network data".
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
When I log into my account and check my data usage, it says Data Roaming: Current XXXXXX MB, Remaining: Unlimited. However I was informed that there was a ratio/limit to unlimited. [edit: nevermind, I see what everyone is talking about] I understand the reasoning behind the ratio in business practice, but I cannot meet the ratio based on the signals available where I live, work, and play as I am constantly roaming with no change to my PRL, etc. I use wifi at home, and roam on whatever network I get when out and about. I guess I'm going to get one of these letters when I hit 6 months with this phone (march).
speedracersdead said:
When I log into my account and check my data usage, it says Data Roaming: Current XXXXXX MB, Remaining: Unlimited. However I was informed that there was a ratio/limit to unlimited. [edit: nevermind, I see what everyone is talking about] I understand the reasoning behind the ratio in business practice, but I cannot meet the ratio based on the signals available where I live, work, and play as I am constantly roaming with no change to my PRL, etc. I use wifi at home, and roam on whatever network I get when out and about. I guess I'm going to get one of these letters when I hit 6 months with this phone (march).
Click to expand...
Click to collapse
Given my virtually non-existent data roaming prior to getting this phone (other than obvious spikes where I was up north), I'm forced to consider two options:
1) My Samsung Moment had a MUCH better radio, and I was able to pull in Sprint 3G data more consistently when I wasn't on WiFi (same 11115 prl I'm using now).
2) Sprint has lost a significant amount of network coverage starting around August of last year.
Neither prospect is very appealing!
How to get your issue handled:
1) find the nearest corporate store
2) go there at about 1pm
3) wait till the store is full of people waiting for help
4) walk in like you own the place and insist that you don't have to wait and it's not your problem that people are in front of you, and tell the rep he's a moron for suggesting you wait
(of course I'm kidding, but someone actually tried this in my store today. Just trying to bring some levity to the situation)
Sent from my SPH-D710 using xda premium
abhaxus said:
How to get your issue handled:
1) find the nearest corporate store
2) go there at about 1pm
3) wait till the store is full of people waiting for help
4) walk in like you own the place and insist that you don't have to wait and it's not your problem that people are in front of you, and tell the rep he's a moron for suggesting you wait
(of course I'm kidding, but someone actually tried this in my store today. Just trying to bring some levity to the situation)
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I take it you didnt like my atitude
abhaxus said:
How to get your issue handled:
1) find the nearest corporate store
2) go there at about 1pm
3) wait till the store is full of people waiting for help
4) walk in like you own the place and insist that you don't have to wait and it's not your problem that people are in front of you, and tell the rep he's a moron for suggesting you wait
(of course I'm kidding, but someone actually tried this in my store today. Just trying to bring some levity to the situation)
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Sounds like a McDonald's in the hood.
abhaxus said:
How to get your issue handled:
1) find the nearest corporate store
2) go there at about 1pm
3) wait till the store is full of people waiting for help
4) walk in like you own the place and insist that you don't have to wait and it's not your problem that people are in front of you, and tell the rep he's a moron for suggesting you wait
(of course I'm kidding, but someone actually tried this in my store today. Just trying to bring some levity to the situation)
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I cannot count how many times I've had this happen. Even had a guy call Customer Service, complain that we were rude, and wouldn't let his kid use the bathroom (even though there is a big sign that says "No Public Restroom"). He just walked into the back of the store and would not understand why that was a security measure (the office where contracts are stored is adjoining the bathroom), and then used this experience to try to get out of his contract. All the while yelling and cussing, and we did nothing but apologize and ask him to try to keep his cool. He said at one point, "I pay Sprint so much money for my cell service, I just wanted to use the bathroom. My kid had held it for 45 minutes prior to entering the store."
(How is it our fault, when there is a gas station right next door, that he just passed by?)
Uhg.. At my store we tend to kick people like that out and tell them never to come back.
Sent from my SPH-D710 using xda premium
Is At&t still throttling data for grandfathered unlimited users? I used to get a warning text when I got near 5gb. But for the past two months I have been streaming through the Google Music App and haven't gotten one text message or email. I am currently up to 13gb data usage, my next billing cycle is 5/27, so I may hit 20gb for the month. I remember when I first got my Galaxy S III I streamed for a week straight and got the text message warning.
Is this something they are doing for their unlimited lte users, because I was seriously thinking about signing up for T-Mobile's unlimited data plan. But if things keep going the way they are going, I'll have no reason to switch.
I guess since they are in heavy competition right now with T-Mobile, they have no choice but to follow suite and have truely unlimited data for grandfathered unlimited data plans.
Has anyone else experienced this?
logicrulez said:
Is At&t still throttling data for grandfathered unlimited users? I used to get a warning text when I got near 5gb. But for the past two months I have been streaming through the Google Music App and haven't gotten one text message or email. I am currently up to 13gb data usage, my next billing cycle is 5/27, so I may hit 20gb for the month. I remember when I first got my Galaxy S III I streamed for a week straight and got the text message warning.
Is this something they are doing for their unlimited lte users, because I was seriously thinking about signing up for T-Mobile's unlimited data plan. But if things keep going the way they are going, I'll have no reason to switch.
I guess since they are in heavy competition right now with T-Mobile, they have no choice but to follow suite and have truely unlimited data for grandfathered unlimited data plans.
Has anyone else experienced this?
Click to expand...
Click to collapse
To my knowledge they aren't throttling users who were grandfathered in. My buddy has an iPhone 5 with unlimited data and he passed 7gb the other week, no warning message or anything.
x0ne215 said:
To my knowledge they aren't throttling users who were grandfathered in. My buddy has an iPhone 5 with unlimited data and he passed 7gb the other week, no warning message or anything.
Click to expand...
Click to collapse
Good stuff.....competition makes it better for us!
Thanks
logicrulez said:
Good stuff.....competition makes it better for us!
Thanks
Click to expand...
Click to collapse
Very true, but I'm not sure about specific speeds. I guess I can ask him to log them and see what happens over time.
After a while I stopped getting warnings, but am still definitely throttled after 5gb. Best way to check is to get the speed test app and check your speeds before and after hitting 5gb one bill cycle. Keep in mind it can take a day or two after hitting the mark before it kicks in.
Maybe you're lucky and slipped through the cracks some how.
they throttled me.. I have the 3 GB data plan, & I'm up in the 5% they said. I only get "G" speeds, & I tried to select 4g & 3g only in the *#4636#* menu and still I'm stuck with slow ass speeds til the billing cycle restarts. it sucks!
Sent from my SAMSUNG-SGH-I747 using XDA Premium HD app
Jaylito. said:
they throttled me.. I have the 3 GB data plan, & I'm up in the 5% they said. I only get "G" speeds, & I tried to select 4g & 3g only in the *#4636#* menu and still I'm stuck with slow ass speeds til the billing cycle restarts. it sucks!
Sent from my SAMSUNG-SGH-I747 using XDA Premium HD app
Click to expand...
Click to collapse
The thread was unlimited plans.
Sent from my CSromed i747
Jaylito. said:
they throttled me.. I have the 3 GB data plan, & I'm up in the 5% they said. I only get "G" speeds, & I tried to select 4g & 3g only in the *#4636#* menu and still I'm stuck with slow ass speeds til the billing cycle restarts. it sucks!
Sent from my SAMSUNG-SGH-I747 using XDA Premium HD app
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Click to collapse
You need to call and complain. Not to regular customer, but with customer retention dept.
Yes they do. They did meant month when I hit 5gb. Big speed difference.
Sent from my SGH-I747 using xda premium
I haven't been throttled the last couple of months either. Cross fingers!
Sent from my SGH-I747 using Tapatalk 2
I'm on the grandfathered unlimited data plan and I got a warning a few weeks ago that I was approaching 5GB:
"Your data usage on your 4GLTE smartphone is near 5GB this month. Exceeding 5GB during this or future billing cycles will result in reduced data speeds, though you'll still be able to email and surf the web..."
I got this on 4/25/2013, so yes, they still throttle, or at least threaten to throttle. Don' know where I finally ended up since I don't know what my billing cycle is (company phone, and I never see the bill).
Dial *#3282# while on a tw based Rom. It should send you text message telling you when your billing cycle starts over
mrhaley30705 said:
Dial *#3282# while on a tw based Rom. It should send you text message telling you when your billing cycle starts over
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Click to collapse
This works on AOSP ROMs as well, just FYI.
Yeah, most of the "check your (data/minutes)..." dialer codes will.
AT&T still throttles. Once you have went over the 5Gb mark and they send you a message, they are free to throttle you from that point. They have given you an official written notice. Whether or not they will throttle you I think is a matter of how lucky or unlucky you are. Seen it happen with a couple of friends of mine. Both got the messages but the following month despite both going over the mark, only one was throttled. Luckily I never hit more than 5 gigs (usually between 3 to 4.5 gigs depending) because my internet at home is just as fast (a touch faster actually) as LTE, so when I am at home I utilize WIFI as it seems to give me better battery life when utilizing internet services.
They were throttling at the 2gb mark.
The 5gb mark is back to the original unlimited plan. Its atleast better.
Sent from my CSromed i747
The throttle the top 5% on the unlimited
RepublicanJesus said:
The throttle the top 5% on the unlimited
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Click to collapse
This was true at one point, but (after a couple last suits) they have since changed their policy to throttling once you hit 5gb each billing period.
I received that message months ago and have since, on numerous occasions, gone over 20gigs for the months billing cycle. As far as I know, I'm not being throttled though I am doing the speed test logging now.
Sent from my SAMSUNG-SGH-I747 using xda premium
Cyanescen said:
I received that message months ago and have since, on numerous occasions, gone over 20gigs for the months billing cycle. As far as I know, I'm not being throttled though I am doing the speed test logging now.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Possibly it's market specific whether or not it's the top 5% or 5GB.
So I received a letter today.....
Dear Laharl,
In November 2012 we contacted you to make sure that you were aware of the terms of your voice plan.
As a reminder, the roaming terms and conditions for Sprint roaming-included plans are:
Not available with single-band phones, or to the customers residing outside an area covered by the Nationwide Sprint Network.
Sprint may terminate service if (1) more than 800 minutes, (2) a majority of minutes, or (3) a majority of data kilobytes in a given month are used while roaming.
As part of our last communication with you, we also pointed out that your level of voice roaming use violated the terms of our roaming-included service plans.
Our intent in contacting you previously to give you an opportunity to change your usage habits to be in line with the terms of your plan
Because your overall usage continues to exceed off network roaming limits in violation of your voice plan we regret to inform you that your wireless service will be terminated effective on July 9th 2013.
We understand that switching to another wireless carrier may be inconvenient, which is why we are giving you until July 9, 2013 to make the transition easier.
In addition, we will waive any applicable Early Termination Fee and monthly recurring charges for your voice plan on your last month's bill.
Please note that you will be responsible for all other charges reflected on your invoice for your account.
You may transfer or port your existing wireless number to another carrier. If you choose this option, you will need to initiate the transfer of your number with the new carrier of your choice before July 9,2013 because the number will no longer be available as of that date.
If you have any questions regarding your final bill, the adjustments we made to your account or transferring your number, please call Sprint Customer care, 7am to 7pm CT.
Sincerely,
Sprint.
So I called them and asked and they said that because I use 200 to 300 roaming minutes which is more than the 150 to 200 sprint minutes I use they are going to terminate the line even though I am also paying for 4 other lines and when I spoke with a rep they basicly said that I should be thankful that they are just removing the one line and not all 5.
If I didn't use 15gb a month on my main lines I would leave for AT&T which has 4G in my town.
;42260890 said:
So I called them and asked and they said that because I use 200 to 300 roaming minutes which is more than the 150 to 200 sprint minutes I use they are going to terminate the line even though I am also paying for 4 other lines and when I spoke with a rep they basicly said that I should be thankful that they are just removing the one line and not all 5.
If I didn't use 15gb a month on my main lines I would leave for AT&T which has 4G in my town.
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Click to collapse
Sounds like you need to elevate. 300 roaming minutes is not excessive. Point out how much business you do with sprint, and that if they terminate that one line you will take all your lines to another carrier.
Sent from my GNote2 using Tapatalk 2
So this is what that line used last month and they said we had almost 375 AM off network minutes
Anytime Minutes Shared 1,129 --
Any Mobile, Anytime Unlimited 6,575 --
Text Unlimited 7,761 --
Night & Weekend Unlimited 3,297 --
Picture Mail Unlimited 619 --
Sprint 3G Data Unlimited 493,279kb --
Sprint 3G Data Roaming See Terms 69,258kb -- Limit per Terms is 300MB (67.6348MB used)
Sprint 4G Data Unlimited 0 - (I'm Paying the 10.00 Premium Data since 2010 and still no 4g)
I talked for almost 2 hours to a rep who would not budge and said that even though they are forcing me out on July 9th they will pay the Early Termination Fee's (the contract runs out July First so there are none) and that I can not use the Device upgrade on the line either because if i do I will have to pay the fee for the line getting disconnected because I would not have the device for 6months.
I love how 3 years of paying for 4g without ever getting any 4g doesn't factor in at all. Nice. Big companies suck. I doubt AT&T or Verizon will turn out to be loving angels of mercy, but yeah I'd be pissed myself. ALL lines would go. Maybe only to a Sprint reseller like Boost though, so I could keep using my same devices.
The root problem though is universal and is simply market forces and the extreme difference between you and any bezillion dollar international company. They don't have to care, so they don't care.
There is only one way individuals (in a way) can bring a grievance to a big company and make them answer for it, and that's class-action lawsuits. And gee whaddya know? The last few years big companies have added "You agree you can't class action us. Or even sue us at all. Just non binding arbitration and only individually." right into their terms of service! Amazing eh? What a great gig it is to be a big company!
Sent from my SPH-L900 using xda premium
That does not sound excessive at all.
Hopefully you didn't use the 00001 prl.
However that being said, there are folks who would LOVE to be in your shoes right now.
<Laharl> said:
... Sprint 3G Data Roaming See Terms 69,258kb -- Limit per Terms is 300MB (67.6348MB used) ...
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I forgot the the "limit" on the 3G roaming, but I've had months where I had no 4G used, because it wasn't available, had 3G roaming, and no issue. But I did have GB of data transfer on roaming, no issues.
I believe they have like a 500MB limit on international data roaming. Plus, I could have sworn, at least on the within the USA, you unlimited roaming voice and data, overall.
I found this for Family Everything plans
Voice/Data Usage Limitation: Sprint reserves the right, without notice, to limit throughput speeds, and to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds: (1) voice: 800 min. or a majority of minutes; or (2) data: 300 megabytes or a majority of kilobytes. For 3G/4G Mobile Broadband Plans, monthly off-network allowance varies by plan. 100MB plan allwance: 25MB/Mo.; 300MB or 3GB plan allowance: 100MB/mo.; 6GB and 12GB plan allowance: 300MB/mo. Additional off-network data: 25c/MB. Unlimited features are while on the Sprint network. Prohibited network use rules apply. See in-store materials or sprint.com/termsandconditions for specific prohibited uses.
Click to expand...
Click to collapse
And based on the numbers you gave, you're not exceeding. You used approximately 69MB out of 300MB. So, I'm assuming it has to be voice or text where you're exceeding. The bill should break it down. If not, I would make them give you a break down, and do it for the last six months. The later should show a pattern. And if it does end up being true, then I would look at the coverage area and compared it to where that one is used on a regular basis. I'm thinking the phone frequents a big Sprint dead zone. Not sure how much ground you have to argue in that regard. But it the pattern shows it was just the two months, I would definitely argue they're being draconian over a situation that rarely occurs.
;42260890 said:
So I received a letter today.....
Dear Laharl,
In November 2012 we contacted you to make sure that you were aware of the terms of your voice plan.
As a reminder, the roaming terms and conditions for Sprint roaming-included plans are:
Not available with single-band phones, or to the customers residing outside an area covered by the Nationwide Sprint Network.
Sprint may terminate service if (1) more than 800 minutes, (2) a majority of minutes, or (3) a majority of data kilobytes in a given month are used while roaming.
As part of our last communication with you, we also pointed out that your level of voice roaming use violated the terms of our roaming-included service plans.
Our intent in contacting you previously to give you an opportunity to change your usage habits to be in line with the terms of your plan
Because your overall usage continues to exceed off network roaming limits in violation of your voice plan we regret to inform you that your wireless service will be terminated effective on July 9th 2013.
We understand that switching to another wireless carrier may be inconvenient, which is why we are giving you until July 9, 2013 to make the transition easier.
In addition, we will waive any applicable Early Termination Fee and monthly recurring charges for your voice plan on your last month's bill.
Please note that you will be responsible for all other charges reflected on your invoice for your account.
You may transfer or port your existing wireless number to another carrier. If you choose this option, you will need to initiate the transfer of your number with the new carrier of your choice before July 9,2013 because the number will no longer be available as of that date.
If you have any questions regarding your final bill, the adjustments we made to your account or transferring your number, please call Sprint Customer care, 7am to 7pm CT.
Sincerely,
Sprint.
So I called them and asked and they said that because I use 200 to 300 roaming minutes which is more than the 150 to 200 sprint minutes I use they are going to terminate the line even though I am also paying for 4 other lines and when I spoke with a rep they basicly said that I should be thankful that they are just removing the one line and not all 5.
If I didn't use 15gb a month on my main lines I would leave for AT&T which has 4G in my town.
Click to expand...
Click to collapse
That's crazy. I wish I would have gotten this letter. I'm trying to switch to T-Mobile.
Sent from the Great Galaxy Note 2 using Tapatalk 2
Damn.
Please tell me what you did.
I absolutely hate Sprint!
Sent from my SPH-L900 using xda premium
;42260890 said:
So I received a letter today.....
Dear Laharl,
In November 2012 we contacted you to make sure that you were aware of the terms of your voice plan.
As a reminder, the roaming terms and conditions for Sprint roaming-included plans are:
Not available with single-band phones, or to the customers residing outside an area covered by the Nationwide Sprint Network.
Sprint may terminate service if (1) more than 800 minutes, (2) a majority of minutes, or (3) a majority of data kilobytes in a given month are used while roaming.
As part of our last communication with you, we also pointed out that your level of voice roaming use violated the terms of our roaming-included service plans.
Our intent in contacting you previously to give you an opportunity to change your usage habits to be in line with the terms of your plan
Because your overall usage continues to exceed off network roaming limits in violation of your voice plan we regret to inform you that your wireless service will be terminated effective on July 9th 2013.
We understand that switching to another wireless carrier may be inconvenient, which is why we are giving you until July 9, 2013 to make the transition easier.
In addition, we will waive any applicable Early Termination Fee and monthly recurring charges for your voice plan on your last month's bill.
Please note that you will be responsible for all other charges reflected on your invoice for your account.
You may transfer or port your existing wireless number to another carrier. If you choose this option, you will need to initiate the transfer of your number with the new carrier of your choice before July 9,2013 because the number will no longer be available as of that date.
If you have any questions regarding your final bill, the adjustments we made to your account or transferring your number, please call Sprint Customer care, 7am to 7pm CT.
Sincerely,
Sprint.
So I called them and asked and they said that because I use 200 to 300 roaming minutes which is more than the 150 to 200 sprint minutes I use they are going to terminate the line even though I am also paying for 4 other lines and when I spoke with a rep they basicly said that I should be thankful that they are just removing the one line and not all 5.
If I didn't use 15gb a month on my main lines I would leave for AT&T which has 4G in my town.
Click to expand...
Click to collapse
I received the exact same one for my bro in laws line today. Literally exact same dates and everything. So yeah, he's done. I guess it's my fault that Sprint has no towers where he goes to school......
D
Do they black list the esn of your handsets or do they stay clean so you can sell the equipment? Id love to get booted sell my handets and move to a 4g carrier
Sent from my SPH-L900 using xda premium
So when the termination occurs will you be forever banned from sprint? Because I use the PRL 0001 and I just wanted to know
Sent from my SPH-L900 using xda app-developers app
joe1blue said:
So when the termination occurs will you be forever banned from sprint? Because I use the PRL 0001 and I just wanted to know
Sent from my SPH-L900 using xda app-developers app
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Click to collapse
I have no idea. I guess I can add a line again but loose that number. I never modified the phone at all but he works in a big warehouse and apparently it hampers his signal and that is the whole problem.
I still can't get over the rep telling me well we could have canceled all the lines but we are only canceling the one line so I should be grateful for that.
fatboypup said:
Do they black list the esn of your handsets or do they stay clean so you can sell the equipment? Id love to get booted sell my handets and move to a 4g carrier
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
No the Esn isnt blacklisted because the rep said I could still use the Galaxy S3 on another line.
Compusmurf said:
Hopefully you didn't use the 00001 prl.
However that being said, there are folks who would LOVE to be in your shoes right now.
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Click to collapse
according to everything I read on the forums here all they have to do is Root the phone and use the 1337 PRL and it will start roaming and in 6 months they will get the boot.
<Laharl> said:
according to everything I read on the forums here all they have to do is Root the phone and use the 1337 PRL and it will start roaming and in 6 months they will get the boot.
Click to expand...
Click to collapse
Is that what you did? Use altered PRL to force roam?
I have no signal with sprint where I live. I rooted my galaxy note 2 and forced it to roam on the verizon 3g network. Me and another phone on my plan roamed for 2 years and used over 5gb a month on each phone streaming pandora and etc trying to get sprint to drop us. first I received a letter saying that they are watching my usage then about a year later finally got the letter that they are terminating me so I took my 3 lines and programmed my phones to pageplus.
johntheman_692003 said:
I have no signal with sprint where I live. I rooted my galaxy note 2 and forced it to roam on the verizon 3g network. Me and another phone on my plan roamed for 2 years and used over 5gb a month on each phone streaming pandora and etc trying to get sprint to drop us. first I received a letter saying that they are watching my usage then about a year later finally got the letter that they are terminating me so I took my 3 lines and programmed my phones to pageplus.
Click to expand...
Click to collapse
Just curious....if you don't mind me asking... How much time did you have left on your contract when they terminated you?
Sprint service in my area has gotten terrible over the last few months (eventhough they are supposedly "upgrading" the network) and I'm starting to think about leaving, but I am only 5 months into my contract right now.
Compusmurf said:
Is that what you did? Use altered PRL to force roam?
Click to expand...
Click to collapse
No the phone has never been rooted at all I didn't want to take the risk of getting into trouble but apparently it didn't matter.
jprecon said:
Just curious....if you don't mind me asking... How much time did you have left on your contract when they terminated you?
Sprint service in my area has gotten terrible over the last few months (eventhough they are supposedly "upgrading" the network) and I'm starting to think about leaving, but I am only 5 months into my contract right now.
Click to expand...
Click to collapse
Contract runs out July 1st they are terminating me July 9th.
Anyone else have unlimited data and now are getting De-prioritized (throttled) ?
I use easily 20gb a month for the past year and never had this issue
Im getting 300 + ms pings and 0.20 mbps and lower speeds
Certain times of the day ill get 30mbps but most of the time its being throttled
Apparently I'm in the top 3% of data users
Tried making an IPV4 apn but still getting throttled
any one know of a work around?
It's possible that you're in a congested cell, and not throttled. Have you tried moving geographically to see if that helps?
Throttling is implemented on the PCEF (Policy and Charging Enforcement Function), and it's a QoS policy pushed by the PCRF (Policy and Charging Rules Function) onto the PDN-Gateway. There is no workaround for unlimited users that might get throttled for network abuse, other than wait for your bill cycle reset, or use Wi-Fi. In other words, you can't "top off" an unlimited plan, at least I don't think you can.
My advice is that if you're paying for unlimited data, and you feel like you're unjustly throttled, I would call customer support. They can check your data usage and typically tell if you're flagged as a "heavy hitter" or not. If you complain loudly enough, they can (and will) remove the block, but your mileage may vary. If they resist, tell them you plan to tweet to John Legere, and they'll hook you right up.
For what it's worth, I used to work as a PCRF/PCEF systems engineer. We had a "heavy data user" policy, but in our case it was only people that went over 200 GB or something ridiculous like that. If I recall correctly, roughly 20 GB/month was more or less average for an unlimited data subscriber, although I'm sure usage patterns vary from carrier to carrier, as well as implementation details on the PCC policies. Also, I believe our policy was to remove any throttling for unlimited users, no questions asked if they called to complain.
I know T-Mobile uses NSN (Nokia) for their policy vendor, but I don't know any details about their actual policies, at least not any more.
---------- Post added at 01:01 PM ---------- Previous post was at 12:55 PM ----------
Also, just to be clear--I don't know if T-Mobile even throttles "heavy hitter" data users. I know it's been done, but I am not a T-Mobile employee and have no idea what their current policies are.
I would think that if they did implement QoS, the policy would not be time-based. However, anything is possible, which is why I would just call customer service.
If your in a heavy cell site then you might be throttled or just congested really bad. Call 611 and ask tmo if your line is being throttled. I average about 40gb's a month for the past 6 months on unlimited LTE plan and have never been throttled yet.
TMO throttles based on the plan that you have. Recently a Reddit thread came up where the customer filed a complaint with John Legere's office and was told that all unlimited data users will be de-prioritized and eventually removed from their system if they disagreed with the policy. De-prioritization has a chance to "kick in" after the 5 gig mark for unlimited data plans, but completely dependent on the market and how busy the network actually is. At least now if you are actually de-prioritized, you can call customer service and they would be able to tell you if the account is flagged. A few years ago, users would just wonder what's wrong with their accounts.
The bad thing about being throttled is that the OOKLA app on the market will not reflect the throttling, since TMO said they will not count data when it comes to that specific speed app, as well as many of the apps that you stream music off of.
Hope this helps.
I believe the new net neutrality law disallows throttling now, unless you're in violation of the terms of agreement based on what you're using the data for.
Swizzle82 said:
I believe the new net neutrality law disallows throttling now, unless you're in violation of the terms of agreement based on what you're using the data for.
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Click to collapse
It's not 'throttling' if the says it's de-prioritization, right? Just a play on words really.
Sfkn2 said:
It's not 'throttling' if the says it's de-prioritization, right? Just a play on words really.
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Click to collapse
Yeah I guess so. Gotta love verbage. I am at 29gbs of data so far this month and I'm still hitting about 75megs down and about 25 up.. Just for the ops information..
Swizzle82 said:
Yeah I guess so. Gotta love verbage. I am at 29gbs of data so far this month and I'm still hitting about 75megs down and about 25 up.. Just for the ops information..
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Click to collapse
Exactly.
I'm on the $5 BTV data plan with TMO and regularly use about 50 gigs and still get full LTE speeds with no throttling. I love my plan, and would never even consider changing to other carriers. I mean, which other carrier gives unlimited LTE for $5 a month, right?
Sfkn2 said:
Exactly.
I'm on the $5 BTV data plan with TMO and regularly use about 50 gigs and still get full LTE speeds with no throttling. I love my plan, and would never even consider changing to other carriers. I mean, which other carrier gives unlimited LTE for $5 a month, right?
Click to expand...
Click to collapse
BTV? Ive got 4 for $100 with two lines increased to unlimited and 5gbs plus unlimited text on my tablet totalling about $160/mo. I get anywhere from 35-110megs depending on the time of day and my location. I really can't complain.
Swizzle82 said:
BTV? Ive got 4 for $100 with two lines increased to unlimited and 5gbs plus unlimited text on my tablet totalling about $160/mo. I get anywhere from 35-110megs depending on the time of day and my location. I really can't complain.
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Click to collapse
BTV is basically the unlimited Android data plan that used to be $30 to new users, or $20 for current but grandfathered users - with an additional $15 discount, making it $5.
http://www.tmonews.com/2012/11/t-mo...p-migrate-customers-over-to-value-rate-plans/
I'm on a 600 minute (no overages now, so minutes don't matter) family plan with two lines for $49.99 with a $10 unlimited family texting and BTV data with a corp discount of 15% and a loyalty bonus of $10 discount per month. The bill totals out to be $90.45 after taxes with a $25/mo payment plan on the G4.
Sfkn2 said:
BTV is basically the unlimited Android data plan that used to be $30 to new users, or $20 for current but grandfathered users - with an additional $15 discount, making it $5.
http://www.tmonews.com/2012/11/t-mo...p-migrate-customers-over-to-value-rate-plans/
I'm on a 600 minute (no overages now, so minutes don't matter) family plan with two lines for $49.99 with a $10 unlimited family texting and BTV data with a corp discount of 15% and a loyalty bonus of $10 discount per month. The bill totals out to be $90.45 after taxes with a $25/mo payment plan on the G4.
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Click to collapse
Damn yo.. How long you been with TMo? Lol. I Tried to use my work discount, but they had told me that I couldn't because I already got a discounted plan. This was a while back though, might have to try again.
Swizzle82 said:
Damn yo.. How long you been with TMo? Lol. I Tried to use my work discount, but they had told me that I couldn't because I already got a discounted plan. This was a while back though, might have to try again.
Click to expand...
Click to collapse
On and off? 10 or so years. If you are interested, check out the discounted plans on howardforums.com - they have the SOC codes that you can provide to CSR to get on these plans.
Sfkn2 said:
TMO throttles based on the plan that you have. Recently a Reddit thread came up where the customer filed a complaint with John Legere's office and was told that all unlimited data users will be de-prioritized and eventually removed from their system if they disagreed with the policy. De-prioritization has a chance to "kick in" after the 5 gig mark for unlimited data plans, but completely dependent on the market and how busy the network actually is. At least now if you are actually de-prioritized, you can call customer service and they would be able to tell you if the account is flagged. A few years ago, users would just wonder what's wrong with their accounts.
The bad thing about being throttled is that the OOKLA app on the market will not reflect the throttling, since TMO said they will not count data when it comes to that specific speed app, as well as many of the apps that you stream music off of.
Click to expand...
Click to collapse
Thanks for the tip about the Reddit thread. I think I found it here: http://www.reddit.com/r/tmobile/comments/342wr7/tmobile_is_now_throttling_unlimited_data/
If you put yourself into T-Mobile's shoes, how SHOULD they handle congestion? They can do what they can with existing spectrum and tower agreements, but if there IS congestion, how do you handle it?
I don't necessarily agree or disagree with the official stance, but I do understand where they're coming from. The mindset is that you, the heavy data customer, can and SHOULD accept some modest degradation in performance, especially since you're on the edge of the bell curve in data usage. If there's contention, should you suffer, or should the casual data user suffer? They choose to slightly punish the 3%, rather than the average Joes whose usage is more normal.
As I said in a previous comment, I had to deal with this when I worked as a systems engineer for a certain carrier. We put policies in place to throttle users over some ridiculously high amount, and we also sent them an SMS notification when we did so. In that case, we were looking for the REALLY heavy users, that were in the top 0.5%. The average unlimited subscriber used 10-20 GB per month, but these people were using well over 100 GB. The intent of unlimited is to avoid surprises with billing, not to provide wireless Internet service for your whole dorm or apartment complex or whatever.
Think about unlimited wireless in terms of your local all-you-can-eat buffet restaurant. Most people pay their money and eat their meal, ranging from a modest portion to a massive portion, but at some point everyone gets full. What is NOT acceptable is to sit in the restaurant from open to close, constantly gorging yourself on food. It's not an exact analogy since you can't get "full" consuming data, but you can get the idea.
Carrying the "all you can eat" restaurant analogy a little further...if you're in a buffet restaurant, and they run low on something, should they keep serving the guy that is on his twentieth portion? Or should they cut him off and let the people who have had ANY of the food eat first?
-m0j0
Totally agree with you that people who are using extremely high data, typically people 100 GB and above, needs to be checked. Often times these people are using their data plans for hacked/tethering at home, which the connection is also shared with other users. A lot of times, the high data is due to downloading/torrenting.
While I'm a heavy user myself (since TMO considers anyone over 5 GB a month as heavy users), watching youtube in 1440P really eats up data very quickly. At one point in my life, I had a really crappy home internet plan and just watched Netflix off my phone nonstop. This eventually led up to about 150GB for the month.
The buffet analogy is great, but it really does show the difference between being a company and being a consumer. If the consumer's desire for the buffet is to have 100 oysters and nothing else and your company wants to stop him because he's having too much, but his sole purpose there is for the oysters - you're really telling him, "No, we don't want to service you again." This makes things sour with their customers real quick. Basically what it comes down to in the consumers eyes is, "If you can't afford to do it, then don't run the program. " De-prioritization controls the person eating 100 oysters to allow the next guy to have some oysters too, but that's not why he came to this buffet.
It's a very difficult place to be, and just like voting on taxes - no one really wins. Money has to come out from somewhere. If TMO increases their bandwidth, then there will be additional fees. We don't want to be like Sprint where they charge you an additional $10 or $15 just because you have a "smartphone." That makes absolutely no sense.
Yes sir!!! Im with you OP. I used to have unlimited 4g data in my plan for additional $30. But since last 10 months or so it's been bad. I would use roughly 30 to 40 gigs a month. Mostly youtube and netflix. Then after "de prioritization" or being in area of "data congestion" ( which in simple words means "throttling" imo ) i started getting about 20 gigs on high speed and after that i would be stuck with 0.1 to 0.2 mbps.
Called tmo a million times and they would always tell me that i might be connected to a tower where a lot others are connected. WHAT ?? WTF?? Why is it that i get connected to THAT tower 2 weeks after new cycle when i have used about 20 gigs? Why not in 1 week or after uaing about 5 or 10 gigs? I would be always in my room in the same spot all the time. It was all BS.
And the reps would always tell me that since im paying for unlimited high speed data i shouldn't be slowed down until one day when one of the reps mentioned being slow if im in the top 3%. Thats when i decided to let it go. I posted screen shots of slow speeds on on social media and ranted them and all that bad stuff just to let my anger out. That it really is UNLIMITED but its not UNLIMITED 4G. After certain usage you'll be stuck with 128KBPS speeds.
I was really upset with that. I cancelled that extra data plan. Saved me $30 a month and soon I'll be switching over to something else.
Well played tmo..
The magic number is updated quarterly. Right now if you go over 21GB in a congested area, you could be prioritized and slowed down.
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Here is the TRUTH! T-mobile is THROTTLING and calling in DE PRIORITIZING to protect the company's ass from an FCC lawsuit. At 21 gigs data speed dies. They say it is during busy times, blah, blah blah, but the reality is, it dies. The problem is that when the unlimited HIGH SPEED DATA users changed to this plan, there were no limits and were advertised as such, "UNLIMITED LTE HIGH SPEED DATA." The ads were on TV 24/7 three years ago. T-mobile got exactly what they set out to do, sign up millions of new customers. Those that try to see T-mobile's SIDE sound like this is an innocent mistake. That T-mobile had no idea what they were doing when they created this data plan and the network would not be able to handle the load. The TRUTH is, at least in my experience, the system had NO issues. It worked unbelievable well and NOT the typical T-mobile inconsistent signal. So, here's the deal, if you purchase something that is clearly stated, "THIS IS WHAT YOU ARE GETTING, UNLIMITED LTE 4G HIGH SPEED DATA," and the company decides they don't want to do that anymore, why aren't the customers compensated? Lower the rate of the plan since 21 gigs is what you are paying for, NOT UNLIMITED. Also, ATT got sued and lost a 100 million dollar law suit for throttling its unlimited data customers. It is only a matter of time before T-mobile is in front of a judge. Bait and switch is still against the law. Calling something a NEW made up word like DE PRIORITIZING does not change the fact customers are being throttled.
The new magic number is 25GB.
Sent from my LG-E980 using XDA Free mobile app
Salvatoreascend said:
Here is the TRUTH! T-mobile is THROTTLING and calling in DE PRIORITIZING to protect the company's ass from an FCC lawsuit. At 21 gigs data speed dies. They say it is during busy times, blah, blah blah, but the reality is, it dies. The problem is that when the unlimited HIGH SPEED DATA users changed to this plan, there were no limits and were advertised as such, "UNLIMITED LTE HIGH SPEED DATA." The ads were on TV 24/7 three years ago. T-mobile got exactly what they set out to do, sign up millions of new customers. Those that try to see T-mobile's SIDE sound like this is an innocent mistake. That T-mobile had no idea what they were doing when they created this data plan and the network would not be able to handle the load. The TRUTH is, at least in my experience, the system had NO issues. It worked unbelievable well and NOT the typical T-mobile inconsistent signal. So, here's the deal, if you purchase something that is clearly stated, "THIS IS WHAT YOU ARE GETTING, UNLIMITED LTE 4G HIGH SPEED DATA," and the company decides they don't want to do that anymore, why aren't the customers compensated? Lower the rate of the plan since 21 gigs is what you are paying for, NOT UNLIMITED. Also, ATT got sued and lost a 100 million dollar law suit for throttling its unlimited data customers. It is only a matter of time before T-mobile is in front of a judge. Bait and switch is still against the law. Calling something a NEW made up word like DE PRIORITIZING does not change the fact customers are being throttled.
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Yep... soon as I hit 21 gigs I get throttled to Dial up speed. I can no longer use video chat with my wife who is overseas. I can't even stream 144p without it buffering.
I average 30-50 gigs per month. When I was on metro I had zero issues. When I switched to this unlimited plan with Tmobile, I had no issues. only 1 time have I ever gone over the 100 gig mark. That was 2 years ago in december, when I was unemployed and reformatted my computer. I used my mobile for all my downloads. the past year has been just streaming music, and videos, and google hangout video chats with my wife.
Right now I can't do anything on my data. it's so slow the speedtest says "network issues" most of the time. Although Ping is 30ms.. and this is regardless of the time of day. even 3-4-5am when the towers are hardly used. low ping (faster ping than comcast), but ridiculous slow speed. and I pay $70 per month for this BS...
I'm contacting some attorneys and seeking to file a class action for violation of net neutrality. And I'm going back to metro (same towers, but I was never throttled and had really fast 4G LTE with Metro. it was faster than my buddies sprint service in my area.
Anyone with an unlimited Tmobile plan that wants to join in a class action PM me.
cocokasper said:
Yep... soon as I hit 21 gigs I get throttled to Dial up speed. I can no longer use video chat with my wife who is overseas. I can't even stream 144p without it buffering.
I average 30-50 gigs per month. When I was on metro I had zero issues. When I switched to this unlimited plan with Tmobile, I had no issues. only 1 time have I ever gone over the 100 gig mark. That was 2 years ago in december, when I was unemployed and reformatted my computer. I used my mobile for all my downloads. the past year has been just streaming music, and videos, and google hangout video chats with my wife.
Right now I can't do anything on my data. it's so slow the speedtest says "network issues" most of the time. Although Ping is 30ms.. and this is regardless of the time of day. even 3-4-5am when the towers are hardly used. low ping (faster ping than comcast), but ridiculous slow speed. and I pay $70 per month for this BS...
I'm contacting some attorneys and seeking to file a class action for violation of net neutrality. And I'm going back to metro (same towers, but I was never throttled and had really fast 4G LTE with Metro. it was faster than my buddies sprint service in my area.
Anyone with an unlimited Tmobile plan that wants to join in a class action PM me.
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Try switching to hspa first. This seems to help me when that happens.