Anyone else have unlimited data and now are getting De-prioritized (throttled) ?
I use easily 20gb a month for the past year and never had this issue
Im getting 300 + ms pings and 0.20 mbps and lower speeds
Certain times of the day ill get 30mbps but most of the time its being throttled
Apparently I'm in the top 3% of data users
Tried making an IPV4 apn but still getting throttled
any one know of a work around?
It's possible that you're in a congested cell, and not throttled. Have you tried moving geographically to see if that helps?
Throttling is implemented on the PCEF (Policy and Charging Enforcement Function), and it's a QoS policy pushed by the PCRF (Policy and Charging Rules Function) onto the PDN-Gateway. There is no workaround for unlimited users that might get throttled for network abuse, other than wait for your bill cycle reset, or use Wi-Fi. In other words, you can't "top off" an unlimited plan, at least I don't think you can.
My advice is that if you're paying for unlimited data, and you feel like you're unjustly throttled, I would call customer support. They can check your data usage and typically tell if you're flagged as a "heavy hitter" or not. If you complain loudly enough, they can (and will) remove the block, but your mileage may vary. If they resist, tell them you plan to tweet to John Legere, and they'll hook you right up.
For what it's worth, I used to work as a PCRF/PCEF systems engineer. We had a "heavy data user" policy, but in our case it was only people that went over 200 GB or something ridiculous like that. If I recall correctly, roughly 20 GB/month was more or less average for an unlimited data subscriber, although I'm sure usage patterns vary from carrier to carrier, as well as implementation details on the PCC policies. Also, I believe our policy was to remove any throttling for unlimited users, no questions asked if they called to complain.
I know T-Mobile uses NSN (Nokia) for their policy vendor, but I don't know any details about their actual policies, at least not any more.
---------- Post added at 01:01 PM ---------- Previous post was at 12:55 PM ----------
Also, just to be clear--I don't know if T-Mobile even throttles "heavy hitter" data users. I know it's been done, but I am not a T-Mobile employee and have no idea what their current policies are.
I would think that if they did implement QoS, the policy would not be time-based. However, anything is possible, which is why I would just call customer service.
If your in a heavy cell site then you might be throttled or just congested really bad. Call 611 and ask tmo if your line is being throttled. I average about 40gb's a month for the past 6 months on unlimited LTE plan and have never been throttled yet.
TMO throttles based on the plan that you have. Recently a Reddit thread came up where the customer filed a complaint with John Legere's office and was told that all unlimited data users will be de-prioritized and eventually removed from their system if they disagreed with the policy. De-prioritization has a chance to "kick in" after the 5 gig mark for unlimited data plans, but completely dependent on the market and how busy the network actually is. At least now if you are actually de-prioritized, you can call customer service and they would be able to tell you if the account is flagged. A few years ago, users would just wonder what's wrong with their accounts.
The bad thing about being throttled is that the OOKLA app on the market will not reflect the throttling, since TMO said they will not count data when it comes to that specific speed app, as well as many of the apps that you stream music off of.
Hope this helps.
I believe the new net neutrality law disallows throttling now, unless you're in violation of the terms of agreement based on what you're using the data for.
Swizzle82 said:
I believe the new net neutrality law disallows throttling now, unless you're in violation of the terms of agreement based on what you're using the data for.
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It's not 'throttling' if the says it's de-prioritization, right? Just a play on words really.
Sfkn2 said:
It's not 'throttling' if the says it's de-prioritization, right? Just a play on words really.
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Yeah I guess so. Gotta love verbage. I am at 29gbs of data so far this month and I'm still hitting about 75megs down and about 25 up.. Just for the ops information..
Swizzle82 said:
Yeah I guess so. Gotta love verbage. I am at 29gbs of data so far this month and I'm still hitting about 75megs down and about 25 up.. Just for the ops information..
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Exactly.
I'm on the $5 BTV data plan with TMO and regularly use about 50 gigs and still get full LTE speeds with no throttling. I love my plan, and would never even consider changing to other carriers. I mean, which other carrier gives unlimited LTE for $5 a month, right?
Sfkn2 said:
Exactly.
I'm on the $5 BTV data plan with TMO and regularly use about 50 gigs and still get full LTE speeds with no throttling. I love my plan, and would never even consider changing to other carriers. I mean, which other carrier gives unlimited LTE for $5 a month, right?
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BTV? Ive got 4 for $100 with two lines increased to unlimited and 5gbs plus unlimited text on my tablet totalling about $160/mo. I get anywhere from 35-110megs depending on the time of day and my location. I really can't complain.
Swizzle82 said:
BTV? Ive got 4 for $100 with two lines increased to unlimited and 5gbs plus unlimited text on my tablet totalling about $160/mo. I get anywhere from 35-110megs depending on the time of day and my location. I really can't complain.
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BTV is basically the unlimited Android data plan that used to be $30 to new users, or $20 for current but grandfathered users - with an additional $15 discount, making it $5.
http://www.tmonews.com/2012/11/t-mo...p-migrate-customers-over-to-value-rate-plans/
I'm on a 600 minute (no overages now, so minutes don't matter) family plan with two lines for $49.99 with a $10 unlimited family texting and BTV data with a corp discount of 15% and a loyalty bonus of $10 discount per month. The bill totals out to be $90.45 after taxes with a $25/mo payment plan on the G4.
Sfkn2 said:
BTV is basically the unlimited Android data plan that used to be $30 to new users, or $20 for current but grandfathered users - with an additional $15 discount, making it $5.
http://www.tmonews.com/2012/11/t-mo...p-migrate-customers-over-to-value-rate-plans/
I'm on a 600 minute (no overages now, so minutes don't matter) family plan with two lines for $49.99 with a $10 unlimited family texting and BTV data with a corp discount of 15% and a loyalty bonus of $10 discount per month. The bill totals out to be $90.45 after taxes with a $25/mo payment plan on the G4.
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Damn yo.. How long you been with TMo? Lol. I Tried to use my work discount, but they had told me that I couldn't because I already got a discounted plan. This was a while back though, might have to try again.
Swizzle82 said:
Damn yo.. How long you been with TMo? Lol. I Tried to use my work discount, but they had told me that I couldn't because I already got a discounted plan. This was a while back though, might have to try again.
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On and off? 10 or so years. If you are interested, check out the discounted plans on howardforums.com - they have the SOC codes that you can provide to CSR to get on these plans.
Sfkn2 said:
TMO throttles based on the plan that you have. Recently a Reddit thread came up where the customer filed a complaint with John Legere's office and was told that all unlimited data users will be de-prioritized and eventually removed from their system if they disagreed with the policy. De-prioritization has a chance to "kick in" after the 5 gig mark for unlimited data plans, but completely dependent on the market and how busy the network actually is. At least now if you are actually de-prioritized, you can call customer service and they would be able to tell you if the account is flagged. A few years ago, users would just wonder what's wrong with their accounts.
The bad thing about being throttled is that the OOKLA app on the market will not reflect the throttling, since TMO said they will not count data when it comes to that specific speed app, as well as many of the apps that you stream music off of.
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Thanks for the tip about the Reddit thread. I think I found it here: http://www.reddit.com/r/tmobile/comments/342wr7/tmobile_is_now_throttling_unlimited_data/
If you put yourself into T-Mobile's shoes, how SHOULD they handle congestion? They can do what they can with existing spectrum and tower agreements, but if there IS congestion, how do you handle it?
I don't necessarily agree or disagree with the official stance, but I do understand where they're coming from. The mindset is that you, the heavy data customer, can and SHOULD accept some modest degradation in performance, especially since you're on the edge of the bell curve in data usage. If there's contention, should you suffer, or should the casual data user suffer? They choose to slightly punish the 3%, rather than the average Joes whose usage is more normal.
As I said in a previous comment, I had to deal with this when I worked as a systems engineer for a certain carrier. We put policies in place to throttle users over some ridiculously high amount, and we also sent them an SMS notification when we did so. In that case, we were looking for the REALLY heavy users, that were in the top 0.5%. The average unlimited subscriber used 10-20 GB per month, but these people were using well over 100 GB. The intent of unlimited is to avoid surprises with billing, not to provide wireless Internet service for your whole dorm or apartment complex or whatever.
Think about unlimited wireless in terms of your local all-you-can-eat buffet restaurant. Most people pay their money and eat their meal, ranging from a modest portion to a massive portion, but at some point everyone gets full. What is NOT acceptable is to sit in the restaurant from open to close, constantly gorging yourself on food. It's not an exact analogy since you can't get "full" consuming data, but you can get the idea.
Carrying the "all you can eat" restaurant analogy a little further...if you're in a buffet restaurant, and they run low on something, should they keep serving the guy that is on his twentieth portion? Or should they cut him off and let the people who have had ANY of the food eat first?
-m0j0
Totally agree with you that people who are using extremely high data, typically people 100 GB and above, needs to be checked. Often times these people are using their data plans for hacked/tethering at home, which the connection is also shared with other users. A lot of times, the high data is due to downloading/torrenting.
While I'm a heavy user myself (since TMO considers anyone over 5 GB a month as heavy users), watching youtube in 1440P really eats up data very quickly. At one point in my life, I had a really crappy home internet plan and just watched Netflix off my phone nonstop. This eventually led up to about 150GB for the month.
The buffet analogy is great, but it really does show the difference between being a company and being a consumer. If the consumer's desire for the buffet is to have 100 oysters and nothing else and your company wants to stop him because he's having too much, but his sole purpose there is for the oysters - you're really telling him, "No, we don't want to service you again." This makes things sour with their customers real quick. Basically what it comes down to in the consumers eyes is, "If you can't afford to do it, then don't run the program. " De-prioritization controls the person eating 100 oysters to allow the next guy to have some oysters too, but that's not why he came to this buffet.
It's a very difficult place to be, and just like voting on taxes - no one really wins. Money has to come out from somewhere. If TMO increases their bandwidth, then there will be additional fees. We don't want to be like Sprint where they charge you an additional $10 or $15 just because you have a "smartphone." That makes absolutely no sense.
Yes sir!!! Im with you OP. I used to have unlimited 4g data in my plan for additional $30. But since last 10 months or so it's been bad. I would use roughly 30 to 40 gigs a month. Mostly youtube and netflix. Then after "de prioritization" or being in area of "data congestion" ( which in simple words means "throttling" imo ) i started getting about 20 gigs on high speed and after that i would be stuck with 0.1 to 0.2 mbps.
Called tmo a million times and they would always tell me that i might be connected to a tower where a lot others are connected. WHAT ?? WTF?? Why is it that i get connected to THAT tower 2 weeks after new cycle when i have used about 20 gigs? Why not in 1 week or after uaing about 5 or 10 gigs? I would be always in my room in the same spot all the time. It was all BS.
And the reps would always tell me that since im paying for unlimited high speed data i shouldn't be slowed down until one day when one of the reps mentioned being slow if im in the top 3%. Thats when i decided to let it go. I posted screen shots of slow speeds on on social media and ranted them and all that bad stuff just to let my anger out. That it really is UNLIMITED but its not UNLIMITED 4G. After certain usage you'll be stuck with 128KBPS speeds.
I was really upset with that. I cancelled that extra data plan. Saved me $30 a month and soon I'll be switching over to something else.
Well played tmo..
The magic number is updated quarterly. Right now if you go over 21GB in a congested area, you could be prioritized and slowed down.
Sent from my LG-E980 using XDA Free mobile app
Here is the TRUTH! T-mobile is THROTTLING and calling in DE PRIORITIZING to protect the company's ass from an FCC lawsuit. At 21 gigs data speed dies. They say it is during busy times, blah, blah blah, but the reality is, it dies. The problem is that when the unlimited HIGH SPEED DATA users changed to this plan, there were no limits and were advertised as such, "UNLIMITED LTE HIGH SPEED DATA." The ads were on TV 24/7 three years ago. T-mobile got exactly what they set out to do, sign up millions of new customers. Those that try to see T-mobile's SIDE sound like this is an innocent mistake. That T-mobile had no idea what they were doing when they created this data plan and the network would not be able to handle the load. The TRUTH is, at least in my experience, the system had NO issues. It worked unbelievable well and NOT the typical T-mobile inconsistent signal. So, here's the deal, if you purchase something that is clearly stated, "THIS IS WHAT YOU ARE GETTING, UNLIMITED LTE 4G HIGH SPEED DATA," and the company decides they don't want to do that anymore, why aren't the customers compensated? Lower the rate of the plan since 21 gigs is what you are paying for, NOT UNLIMITED. Also, ATT got sued and lost a 100 million dollar law suit for throttling its unlimited data customers. It is only a matter of time before T-mobile is in front of a judge. Bait and switch is still against the law. Calling something a NEW made up word like DE PRIORITIZING does not change the fact customers are being throttled.
The new magic number is 25GB.
Sent from my LG-E980 using XDA Free mobile app
Salvatoreascend said:
Here is the TRUTH! T-mobile is THROTTLING and calling in DE PRIORITIZING to protect the company's ass from an FCC lawsuit. At 21 gigs data speed dies. They say it is during busy times, blah, blah blah, but the reality is, it dies. The problem is that when the unlimited HIGH SPEED DATA users changed to this plan, there were no limits and were advertised as such, "UNLIMITED LTE HIGH SPEED DATA." The ads were on TV 24/7 three years ago. T-mobile got exactly what they set out to do, sign up millions of new customers. Those that try to see T-mobile's SIDE sound like this is an innocent mistake. That T-mobile had no idea what they were doing when they created this data plan and the network would not be able to handle the load. The TRUTH is, at least in my experience, the system had NO issues. It worked unbelievable well and NOT the typical T-mobile inconsistent signal. So, here's the deal, if you purchase something that is clearly stated, "THIS IS WHAT YOU ARE GETTING, UNLIMITED LTE 4G HIGH SPEED DATA," and the company decides they don't want to do that anymore, why aren't the customers compensated? Lower the rate of the plan since 21 gigs is what you are paying for, NOT UNLIMITED. Also, ATT got sued and lost a 100 million dollar law suit for throttling its unlimited data customers. It is only a matter of time before T-mobile is in front of a judge. Bait and switch is still against the law. Calling something a NEW made up word like DE PRIORITIZING does not change the fact customers are being throttled.
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Yep... soon as I hit 21 gigs I get throttled to Dial up speed. I can no longer use video chat with my wife who is overseas. I can't even stream 144p without it buffering.
I average 30-50 gigs per month. When I was on metro I had zero issues. When I switched to this unlimited plan with Tmobile, I had no issues. only 1 time have I ever gone over the 100 gig mark. That was 2 years ago in december, when I was unemployed and reformatted my computer. I used my mobile for all my downloads. the past year has been just streaming music, and videos, and google hangout video chats with my wife.
Right now I can't do anything on my data. it's so slow the speedtest says "network issues" most of the time. Although Ping is 30ms.. and this is regardless of the time of day. even 3-4-5am when the towers are hardly used. low ping (faster ping than comcast), but ridiculous slow speed. and I pay $70 per month for this BS...
I'm contacting some attorneys and seeking to file a class action for violation of net neutrality. And I'm going back to metro (same towers, but I was never throttled and had really fast 4G LTE with Metro. it was faster than my buddies sprint service in my area.
Anyone with an unlimited Tmobile plan that wants to join in a class action PM me.
cocokasper said:
Yep... soon as I hit 21 gigs I get throttled to Dial up speed. I can no longer use video chat with my wife who is overseas. I can't even stream 144p without it buffering.
I average 30-50 gigs per month. When I was on metro I had zero issues. When I switched to this unlimited plan with Tmobile, I had no issues. only 1 time have I ever gone over the 100 gig mark. That was 2 years ago in december, when I was unemployed and reformatted my computer. I used my mobile for all my downloads. the past year has been just streaming music, and videos, and google hangout video chats with my wife.
Right now I can't do anything on my data. it's so slow the speedtest says "network issues" most of the time. Although Ping is 30ms.. and this is regardless of the time of day. even 3-4-5am when the towers are hardly used. low ping (faster ping than comcast), but ridiculous slow speed. and I pay $70 per month for this BS...
I'm contacting some attorneys and seeking to file a class action for violation of net neutrality. And I'm going back to metro (same towers, but I was never throttled and had really fast 4G LTE with Metro. it was faster than my buddies sprint service in my area.
Anyone with an unlimited Tmobile plan that wants to join in a class action PM me.
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Try switching to hspa first. This seems to help me when that happens.
Related
Okay, for those of you who haven't fired up your favorite tech-news site yet, AT&T announced that they are doing away with their $30/month unlimited data plan. Instead, we are going to have to pay $25/month for 2GB..... What the %^[email protected]?????? On average, do we consume more than 2GB/month of data on our Rhodiums? Between the browsing, streaming, and navigation programs I use, I'm not sure what my total data uses are. Please, someone calm me down and tell me that I'm going to be okay. ...yeah, but seriously, dang.........this sucks.......
*****UPDATE******
I called AT&T customer support and found out that they are not forcing existing customers off unlimited. You have until June, 7th to get the unlimited plan, after that it is gone forever! Like I said, if you have it now, you're still good.
I saw that this morning too, it's the final straw. When they go to change it I will tell them I've a Customer since 1995 (SWB Wireless) , and I will be changing carriers. I've been unhappy since the merger everything has gone down hill. Also I will inform them since they are violating the contract I signed up for, they shouldn't be charging a breach of contract fee, but even at that, if they do I will gladly pay the $250 and tell them to shove it up their USB port !
AT&T Plan
I read the release. This is only for new customers and current customer will not be forced to move to their new plans. I tried an iPhone earlier this year. If this new plan had been in place, AT&T wouldn't have even been a consideration for me.
Are you kidding me? Not only they are charging me twice now as I used to pay for the same internet because I have a "smart" phone but now they want to kill us with this ?
Time to look for a new carrier....
I have Unlimted Text & Internet for dumbphone on my Fuze (and now my Tmobile TP2) for 30/month (with 5GB cap). My tilt 2 is in the mail. Hopefully when I switch to my tilt 2 they wont add a data plan to my account...
As stated above this change ONLY applies to NEW contracts....if your currently on the unlimited data plan then this will NOT affect you I only hope they're going to use this time that they're trying to buy to improve their data speed and coverage.
My personal opnion is the problems they're having is from all the iphone and ipad sheeple choking down the network with the gazillions of stupid useless apps they're downloading with no clue as to what they do other than "billybob down the street said this is a good ap to have" meanwhile it's got their phone runing as a proxy server for billybob to exploit.
shaolin95 said:
Are you kidding me? Not only they are charging me twice now as I used to pay for the same internet because I have a "smart" phone but now they want to kill us with this ?
Time to look for a new carrier....
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I know, did the same when I switch from my tilt to the tilt2. Made me upgrade from old $15 unlimited data plan because "All new phone have to go to this." And now this? WT*?! I definitely will pay the money and go t-mobile and get the hd2 anyway else or verizon or sumthg.
I like how they keep screwing the customer and saying it's for the customer's benefit. AT&T is the new Verizon. Looks like it's time to start considering Sprint and T-Mobile now. AT&T is clearly down a path to screw customers while not improving service. They will continue to keep pulling these stunts until it's made very public and they are forced to get defensive about what they are doing.
f'ing bastards.
McHale said:
I like how they keep screwing the customer and saying it's for the customer's benefit. AT&T is the new Verizon. Looks like it's time to start considering Sprint and T-Mobile now. AT&T is clearly down a path to screw customers while not improving service. They will continue to keep pulling these stunts until it's made very public and they are forced to get defensive about what they are doing.
f'ing bastards.
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So I just read that if you still have the plan you are cool at least until you need to upgrade again, is that right?
I've been with them about 10 yrs now, and it seems that way. Alot less and charge you more while only worry bout Apple.
The rep that I spoke with on the phone said that they were doing this to satisfy the customers that did not want to pay the $30/month requirement for smartphones. They will have two rates $25/month for 2GB and $15/month for 220MB. This way, one could get a new phone and just pay the $15/month to have a nice, new smartphone. That's my theory anyway.
shaolin95 said:
So I just read that if you still have the plan you are cool at least until you need to upgrade again, is that right?
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If you read all of the info, and read AT&T's announcment it says that even at RENEWAL AND UPGRADE old users will be able to keep the unlimited. Also if you look at your account online, it will give you a chart for all of your internet usage since November 2009. You can see how much you use. Many will decide that unlimited is a waste and will "downgrade" to the 2 GB plan and save $5. Heck my wife loves the smart phone, but rarely uses any of the data features except a few emails... now she can get the $15 plan and save quite a bit each month.
Look at your usage, I would bet that you use much, much less than you think you do.
They also have a usage estimator. It is extremely difficult to hit 2 GB unless you a) stream (lots) of music or b) stream video. Normal net surfing and the occasional app download and tons of email fit very comfortably under the cap.
For me, I will be keeping my unlimited plan, but the wifes phone is definitely getting downgraded to the cheaper plan. Thank you AT&T.
boufa said:
If you read all of the info, and read AT&T's announcment it says that even at RENEWAL AND UPGRADE old users will be able to keep the unlimited. Also if you look at your account online, it will give you a chart for all of your internet usage since November 2009. You can see how much you use. Many will decide that unlimited is a waste and will "downgrade" to the 2 GB plan and save $5. Heck my wife loves the smart phone, but rarely uses any of the data features except a few emails... now she can get the $15 plan and save quite a bit each month.
Look at your usage, I would bet that you use much, much less than you think you do.
They also have a usage estimator. It is extremely difficult to hit 2 GB unless you a) stream (lots) of music or b) stream video. Normal net surfing and the occasional app download and tons of email fit very comfortably under the cap.
For me, I will be keeping my unlimited plan, but the wifes phone is definitely getting downgraded to the cheaper plan. Thank you AT&T.
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I stream video A LOT....going to work and coming back home I am normally watching some youtube old comedies like Unhappily ever after , etc so I may not be going with their lower rate plan.
dressanderc said:
The rep that I spoke with on the phone said that they were doing this to satisfy the customers that did not want to pay the $30/month requirement for smartphones. They will have two rates $25/month for 2GB and $15/month for 220MB. This way, one could get a new phone and just pay the $15/month to have a nice, new smartphone. That's my theory anyway.
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which is a bull**** answer because if that were the case, they'd keep the unlimited option and add these to their portfolio.
It has been confirmed that you can keep your unlimited plan but that's until you upgrade your phone or your minute plan. This has always been the case.
F'n greedy ignorant bastards.
-Mc
boufa said:
If you read all of the info, and read AT&T's announcment it says that even at RENEWAL AND UPGRADE old users will be able to keep the unlimited.
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I just renewed my family's 2-year contracts with unlimited data on 3 devices.
From the quote above, after my two year contacts expire, I can do an equipment upgrade and still keep my unlimited data plans. Is that correct?
By the time my 2-year contracts expires, I'm sure there will be alot of changes and other options to consider. Other carriers may be offering iPhones by then (for my wife and son), and I really don't like the direction that Windows Moble is going right now.
For me, a different carrier and a different device may be in order at the end of my current contract.
boufa said:
For me, I will be keeping my unlimited plan, but the wifes phone is definitely getting downgraded to the cheaper plan. Thank you AT&T.
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I thought about this a well. I checked my family's data usage.
My son uses a over a gigabyte of data a month on his iPhone.
I come in at just under a gigabyte on my Tilt2, but only because I'm more diligent about using WiFi or other data connections instead of 3G whenever possible.
My wife, on the other hand, averages about 150 to 200Kilobytes per month on her iPhone... which is the threshold for the new basic data plan.
So, will I be switch her to the cheaper plan? Probably not, considering that she has only had her iPhone for a couple of months. Chances are her data usage will only grow as she discovers better and more efficient ways to use her phone.
dressanderc said:
The rep that I spoke with on the phone said that they were doing this to satisfy the customers that did not want to pay the $30/month requirement for smartphones. They will have two rates $25/month for 2GB and $15/month for 220MB. This way, one could get a new phone and just pay the $15/month to have a nice, new smartphone. That's my theory anyway.
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No, they are doing it because they don't have enough network capacity for all the smartphones they have sold. They are trying to keep people from using the bandwidth by making it expensive.
AT&T has been in a lot of hot water because their service has suffered due to their being the only network that offers the IPhone. From what I read, San Francisco and New York are having major problems with bandwidth.
Verizon started charging 9.95 a month for each smart phone. for a limited amount of data. They only have 4 phones that don't get charged that. We switched from Verizon because it would have cost me an extra 30 a month for my 3 kids who dont even go on the internet to have a decent phone to text. Maybe they are all going this route
if they're trying to save bandwidth, then maybe forcing data plans on people wasn't such a smart idea.
Those idiots can't have it both ways as hard as they lie... I mean TRY.
F'n AT&T morons.
McHale said:
I like how they keep screwing the customer and saying it's for the customer's benefit. AT&T is the new Verizon. Looks like it's time to start considering Sprint and T-Mobile now. AT&T is clearly down a path to screw customers while not improving service. They will continue to keep pulling these stunts until it's made very public and they are forced to get defensive about what they are doing.
f'ing bastards.
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McHale said:
which is a bull**** answer because if that were the case, they'd keep the unlimited option and add these to their portfolio.
It has been confirmed that you can keep your unlimited plan but that's until you upgrade your phone or your minute plan. This has always been the case.
F'n greedy ignorant bastards.
-Mc
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McHale said:
if they're trying to save bandwidth, then maybe forcing data plans on people wasn't such a smart idea.
hose idiots can't have it both ways as hard as they lie... I mean TRY.
F'n AT&T morons.
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I don't believe that McHale likes AT&T that much
Does this mean I can get out of my 2yr contract w/o any ETF?!
I feel like I could argue with AT&T to get out of it w/o any fees...
So I got home today and checked my mailbox. Inside was a love letter from sprint complaining about how I'm using "an unusual amount of roaming data" over the past 6 months and how I should adjust my usage habits to comply with their limits.
Wanna know what my AVERAGE roaming data use was over the past 6 months? I did, too, so I went to the Sprint website and looked it up.
Over the past 12 months, my average ON-network data use was 329MB/month.
Over the same period, my average ROAMING data use was 87MB/month. My highest amount of roaming data was in November at 529MB. In December I had 363MB. I haven't exceeded 300MB any other time in the past 12 months, and most likely no other time in the past 10 years with Sprint!
Somehow, in their minds, I am "in violation of the terms and conditions by consistently exceeding the roaming limits" of my contract.
I hardly ever roam, and I get nailed right away. Other people here use several GB of roaming data, and do it for months and months with nary a peep from Sprint.
WTF?
I been with Sprint about two years and use roaming data every month, I'd say around 200 to 300 megs typically. That's weird they singled you out like that.
I roam like 5gbs a month for 3 months I'm still here no letter.
Sent from my Nexus S 4G using Tapatalk
Dalmus said:
Wanna know what my AVERAGE roaming data use was over the past 6 months? I did, too, so I went to the Sprint website and looked it up.
Over the past 12 months, my average ON-network data use was 329MB/month.
Over the same period, my average ROAMING data use was 87MB/month. My highest amount of roaming data was in November at 529MB. In December I had 363MB. I haven't exceeded 300MB any other time in the past 12 months, and most likely no other time in the past 10 years with Sprint!
WTF?
Click to expand...
Click to collapse
When I first got my SGS2 in October, I remember having tons of problems staying on network over the 4 miles I travel during the day (home - work - etc) and would almost constantly be roaming data. I initiated a chat online just to verify that my plan included unlimited data roaming so I didn't end up with a crazy bill. Towards the end of the chat, the rep said something to the effect of "Unlimited, as long as you don't exceed 20% of your total data usage". To which I replied that they need to work on the data coverage (sparse 3g, no 4g) in this market area for that to even be possible. Unfortunately I didn't have the log sent to me.
I've been exceeding this threshold ever month since and I haven't received any nasty-grams. Hopefully I won't because my off network is 80%. Sorry I can't answer your WTF....I'm still scratching my head on how 20% = unlimited.
speedracersdead said:
When I first got my SGS2 in October, I remember having tons of problems staying on network over the 4 miles I travel during the day (home - work - etc) and would almost constantly be roaming data. I initiated a chat online just to verify that my plan included unlimited data roaming so I didn't end up with a crazy bill. Towards the end of the chat, the rep said something to the effect of "Unlimited, as long as you don't exceed 20% of your total data usage". To which I replied that they need to work on the data coverage (sparse 3g, no 4g) in this market area for that to even be possible. Unfortunately I didn't have the log sent to me.
I've been exceeding this threshold ever month since and I haven't received any nasty-grams. Hopefully I won't because my off network is 80%. Sorry I can't answer your WTF....I'm still scratching my head on how 20% = unlimited.
Click to expand...
Click to collapse
Now THAT is interesting... if 20% of total data usage is really their bar, then that explains the letter. Although if that's the case, that means I'm being penalized for spending the majority of my time on wifi.
Month: On-Network / Roaming
Oct: 845,774KB / 37,814KB = 4%
Nov: 1,067,868KB / 529,707KB = 50%
Dec: 342,044KB / 363,405KB = 106%
Jan: 235,102KB / 78,215KB = 33%
However, as you can see, I am in NO way what you would consider a data hog. I spend the vast majority of my time on wifi at work and at home.
I just got a reply back from customer service, and after parsing the bad English, they claim I exceeded the limits in Nov - Jan. I clearly did not exceed 300MB in January.
I think I may have to initiate on online chat... I will still likely have to parse the bad English (or at the very least ask the question 4 different ways so they understand), but at least I should get an answer on how they actual determine me to be a roaming abuser.
I manage a store in Cleveland.
If you look closely in the plan booklet (yea I know, its the small print ) it states that for roaming you are "limited to 300 MB/mo. or a majority of kilobytes".
Even though your not using much data in roaming, your probably using a majority of your data in roaming.
I didn't read through all of the details in your post to see if this is the case, but this is something that I have seen in the past so I figured I'd post the info.
Dalmus said:
Although if that's the case, that means I'm being penalized for spending the majority of my time on wifi.
Click to expand...
Click to collapse
No. Wi-fi is not counted towards the data usage in question. On-Network, obviously, is Sprint data usage. Roaming data usage is only counted if the data used is being pulled from a Sprint roaming partner, usually Verizon (though in some areas it may be another carrier). The reason they are strict about roaming data is because they have to pay the partner for the usage, and so try to minimize the cost by having the option to cancel contracts if roaming usage is excessive.
Using wi-fi, be it at home or in a coffee shop, hospital, etc., does not use any cellular data and does not count towards any data usage on Sprint's end. When the usage is calculated, they look to make sure that:
a) You have not exceeded 300MB of roaming data, and
b) If you have not exceeded 300MB of roaming data, that your roaming data does not exceed your on-network data.
Personally, I don't know how often they calculate data or how they determine if a person needs a letter. I live in a spotty coverage area, but am careful not to use data if I'm roaming, because Sprint is the lesser evil where I am.
speedracersdead said:
....I'm still scratching my head on how 20% = unlimited.
Click to expand...
Click to collapse
Nowhere does it say "unlimited roaming", it says "free roaming" (which isn't free for them) and "unlimited Sprint Network data".
Sent from my SPH-D710 using Tapatalk
darthstewie said:
No. Wi-fi is not counted towards the data usage in question. On-Network, obviously, is Sprint data usage. Roaming data usage is only counted if the data used is being pulled from a Sprint roaming partner, usually Verizon (though in some areas it may be another carrier). The reason they are strict about roaming data is because they have to pay the partner for the usage, and so try to minimize the cost by having the option to cancel contracts if roaming usage is excessive.
Using wi-fi, be it at home or in a coffee shop, hospital, etc., does not use any cellular data and does not count towards any data usage on Sprint's end. When the usage is calculated, they look to make sure that:
a) You have not exceeded 300MB of roaming data, and
b) If you have not exceeded 300MB of roaming data, that your roaming data does not exceed your on-network data.
Personally, I don't know how often they calculate data or how they determine if a person needs a letter. I live in a spotty coverage area, but am careful not to use data if I'm roaming, because Sprint is the lesser evil where I am.
Click to expand...
Click to collapse
Read for clarity, not just the verbiage, before you go into such a long winded reply. He was saying he's being penalized, because his WiFi usage, keeps his on-network data usage down, causing him to exceed more than 20%.
Sent from my SPH-D710 using Tapatalk
Thanks for the info, guys. I do know that they have the "300MB or majority of KB" in their fine print. I'm just annoyed that I got singled out with such a low usage level, when there are clearly others costing them far more money.
Here is the relevant part of the transcript from my chat session. (I did edit out portions where he told me helpful things like "let me show you how to track your data usage" in response to the first statement by my below).
You: Okay. I understand that I did indeed exceed the 300MB usage over the course of two months. However, an email response from
customer service also claimed I exceeded the 300MB cap in January. According to the Sprint.com website, by usage was only 76MB.
Raymond D: I am happy to assist you by locating that information.
You: I want to know if there is a ratio of "on network" to "roaming" that I need to maintain. For example, if my roaming usage is only 10% of ALL my data usage, but still exceeds 300MB, am I safe?
Raymond D: Yes, you are safe in this case.
Raymond D: Also, we will notify you in case you exceeds your limit in future.
Raymond D: Will that be fine with you?
You: I don't mind being alerted. I was offended that I was threatened with account termination when I use far less 3G than the average Sprint smartphone user.
Raymond D: This was for the connection card plan.
Raymond D: However with phone data plan unlimited data roaming is included.
You: Are you saying that I received the warning letter in error?
You: (I do not have a connection card)
Raymond D: Your plan includes unlimited data roaming .
Raymond D: Please do not worry no additional charges will be charged.
You: So if I exceed 300,000KB of data roaming on my phone, I am *NOT* in violation of any limits as long as the majority of my 3G data is on-network?
Raymond D: Yes.
You: I just want to be clear, as the ecare representative AND the letter stated that there is a 300MB limit on data roaming, no exceptions.
Raymond D: I understand.
Raymond D: Please be assured and do not worry no additional charges will be charged.
Raymond D: Also, the letter which you receive please send the copy of the same letter to us so that we will investigate the issue for you.
You: I understand I will not be charged. And my account will not be terminated if I exceed 300MB in data roaming as long as the majority of my data usage is on-network.
Raymond D: Yes, you are correct.
You: Thank you very much for clearing this up.
Raymond D: You're welcome.
azyouthinkeyeiz said:
Nowhere does it say "unlimited roaming", it says "free roaming" (which isn't free for them) and "unlimited Sprint Network data".
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I'm actually one of the people here that has been knocked in the past for criticizing the 00001.prl folks. Yes, I use Roam Control with 11115.prl, but I actually only use it when Sprint's network truly fails me. The proof of that is the fact that my average roaming usage is 76MB/month over the past 12 months.
And while the chat guy said unlimited data roaming is included on my plan, I know that there is the '*' that says "while on the Sprint network.
That's why I specifically ignored "unlimited roaming" and specified "as long as the majority of data is on-network."
well at least you have something to fight back with if it should ever come down to it and you wanted to stay.
patrao_n said:
well at least you have something to fight back with if it should ever come down to it and you wanted to stay.
Click to expand...
Click to collapse
I like to call Sprint the lesser of the evils, like another poster said.
I have land in Northern Wisconsin where Sprint is the only reliable national carrier. Verizon gets roaming voice service, but no data (not even to get notification of voice mails). Its a former Alltel service area, but Verizon had to divest it to Cellcom when they purchased Alltel. So, I'm one of the lucky few that can get "legitimate" 3G roaming without any PRL tricks when I go on vacation.
AT&T and T-Mobile don't even get voice service there. US Cellular works well, but they are even more expensive than Verizon, and not national.
I know Sprint will do what they want to do, but I don't have to go quietly if they do something I don't like.
azyouthinkeyeiz said:
Nowhere does it say "unlimited roaming", it says "free roaming" (which isn't free for them) and "unlimited Sprint Network data".
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
When I log into my account and check my data usage, it says Data Roaming: Current XXXXXX MB, Remaining: Unlimited. However I was informed that there was a ratio/limit to unlimited. [edit: nevermind, I see what everyone is talking about] I understand the reasoning behind the ratio in business practice, but I cannot meet the ratio based on the signals available where I live, work, and play as I am constantly roaming with no change to my PRL, etc. I use wifi at home, and roam on whatever network I get when out and about. I guess I'm going to get one of these letters when I hit 6 months with this phone (march).
speedracersdead said:
When I log into my account and check my data usage, it says Data Roaming: Current XXXXXX MB, Remaining: Unlimited. However I was informed that there was a ratio/limit to unlimited. [edit: nevermind, I see what everyone is talking about] I understand the reasoning behind the ratio in business practice, but I cannot meet the ratio based on the signals available where I live, work, and play as I am constantly roaming with no change to my PRL, etc. I use wifi at home, and roam on whatever network I get when out and about. I guess I'm going to get one of these letters when I hit 6 months with this phone (march).
Click to expand...
Click to collapse
Given my virtually non-existent data roaming prior to getting this phone (other than obvious spikes where I was up north), I'm forced to consider two options:
1) My Samsung Moment had a MUCH better radio, and I was able to pull in Sprint 3G data more consistently when I wasn't on WiFi (same 11115 prl I'm using now).
2) Sprint has lost a significant amount of network coverage starting around August of last year.
Neither prospect is very appealing!
How to get your issue handled:
1) find the nearest corporate store
2) go there at about 1pm
3) wait till the store is full of people waiting for help
4) walk in like you own the place and insist that you don't have to wait and it's not your problem that people are in front of you, and tell the rep he's a moron for suggesting you wait
(of course I'm kidding, but someone actually tried this in my store today. Just trying to bring some levity to the situation)
Sent from my SPH-D710 using xda premium
abhaxus said:
How to get your issue handled:
1) find the nearest corporate store
2) go there at about 1pm
3) wait till the store is full of people waiting for help
4) walk in like you own the place and insist that you don't have to wait and it's not your problem that people are in front of you, and tell the rep he's a moron for suggesting you wait
(of course I'm kidding, but someone actually tried this in my store today. Just trying to bring some levity to the situation)
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I take it you didnt like my atitude
abhaxus said:
How to get your issue handled:
1) find the nearest corporate store
2) go there at about 1pm
3) wait till the store is full of people waiting for help
4) walk in like you own the place and insist that you don't have to wait and it's not your problem that people are in front of you, and tell the rep he's a moron for suggesting you wait
(of course I'm kidding, but someone actually tried this in my store today. Just trying to bring some levity to the situation)
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Sounds like a McDonald's in the hood.
abhaxus said:
How to get your issue handled:
1) find the nearest corporate store
2) go there at about 1pm
3) wait till the store is full of people waiting for help
4) walk in like you own the place and insist that you don't have to wait and it's not your problem that people are in front of you, and tell the rep he's a moron for suggesting you wait
(of course I'm kidding, but someone actually tried this in my store today. Just trying to bring some levity to the situation)
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I cannot count how many times I've had this happen. Even had a guy call Customer Service, complain that we were rude, and wouldn't let his kid use the bathroom (even though there is a big sign that says "No Public Restroom"). He just walked into the back of the store and would not understand why that was a security measure (the office where contracts are stored is adjoining the bathroom), and then used this experience to try to get out of his contract. All the while yelling and cussing, and we did nothing but apologize and ask him to try to keep his cool. He said at one point, "I pay Sprint so much money for my cell service, I just wanted to use the bathroom. My kid had held it for 45 minutes prior to entering the store."
(How is it our fault, when there is a gas station right next door, that he just passed by?)
Uhg.. At my store we tend to kick people like that out and tell them never to come back.
Sent from my SPH-D710 using xda premium
Any way to work around this data cap?
What a freaking scam, makes me rage. 60kbps download speed is a freaking joke
Sent from my SGH-T989 using XDA Premium App
We had a work-around. But it has since been patched by Tmobile.
So the answer is, no.
Sent from my SGH-T989 using xda premium
The workaround is to pay them more money or use wifi at starbucks or something.
60kbs? You're in luck then because most of us get 6-10kbs
Sent from my SAMSUNG-SGH-T989 using Tapatalk
I wouldn't consider it a scam as they have several different plans to choose from depending upon your data needs. I myself have the 5GB plan and usually come in just over 2 GB's and that is with constant syncing, surfing and downloading of ROMS (200+ Mb's apiece) and apps while at work and at play. Granted, while at home I am using wifi.
My question is, what is everyone doing to use so much data so quickly? Are you streaming a ton of high def content? Are you using this as your home internet connection?
At the end of the day, T-mobile has to manage their bandwidth consumption and given the option of throttling versus paying for data overage, I choose throttling every time. Plus, if you realize you use too much data you can always upgrade to the next higher plan. If price is an issue, the retention department has always worked wonders for me.
I always run out of my 5gb cap every month by surfing online, constant background sync for emails and Facebook. I also listen to internet radio and YouTube.
www.rkspowerfitness.com
Sent from my SGH-T989 using XDA
It's not a scam. It's what you agreed to in your contract.
Sent from my SGH-T989 using xda premium
Not true. I remember when they didnt data cap or throttle. It just happened out of no where for me and i never agreed to it in any contract. You dont think its a scam to reduce your speed to 60kbps where you cant even stream pandora or it takes like 3 minutes to load a webpage? /joke
moonstar845 said:
Not true. I remember when they didnt data cap or throttle. It just happened out of no where for me and i never agreed to it in any contract. You dont think its a scam to reduce your speed to 60kbps where you cant even stream pandora or it takes like 3 minutes to load a webpage? /joke
Click to expand...
Click to collapse
I too remember when they didn't cap or throttle, but I don't believe for a second that you didn't agree to it. First of all, are you under contract? If so, then yes you did as part of the TOS.
moonstar845 said:
Not true. I remember when they didnt data cap or throttle. It just happened out of no where for me and i never agreed to it in any contract. You dont think its a scam to reduce your speed to 60kbps where you cant even stream pandora or it takes like 3 minutes to load a webpage? /joke
Click to expand...
Click to collapse
mobile has had a 5GB limit on data since June 2008 before throttling. They just started enforcing
it in the last year or so.
2. Protective Measures
To provide a good experience for the majority of our customers and minimize capacity issues and degradation in network performance, we may take measures including temporarily reducing data throughput for a subset of customers who use a disproportionate amount of bandwidth; if your total usage exceeds 5GB (amount is subject to change; please periodically check T-Mobile.com for updates) during a billing cycle, we may reduce your data speed for the remainder of that billing cycle. We may also suspend, terminate, or restrict your data session, Plan, or service if you use your Data Plan in a manner that interferes with other customers’ service, our ability to allocate network capacity among customers, or that otherwise may degrade service quality for other customers.
I do remember there being a point at which you had 30 days (or some other amount of time) to opt out of your contract if you no longer agreed to the tos. This was pushed to subscribers when the cap came out.
I dont mean to go off on a rant, but im really getting sick and tired of people crying like babies because there data is capped. Honestly, whatever your doing on your phone that is using 5 gb a month you most likely need to find a different way to consume that data. A lot of people have some misguided representation of what there needs are leading to these crazy feelings of entitlement. "They're scamming me, i need to be able to watch my youtube/redtube/netflix" I tried hard to go over my limit last month and i was 800mb shy.
To the OP, your pissing in the wind.
I went through my 5GB of data in a little over two weeks. I use Pandora all day at work (stupid network restrictions) and I also use it for Youtube. I have noticed that my web browsing has slowed a little bit, but where it really effects me is trying to watch videos either on Youtube or ESPN, kinda of reminds me of the dial-up internet days.
Rod3 said:
I wouldn't consider it a scam as they have several different plans to choose from depending upon your data needs. I myself have the 5GB plan and usually come in just over 2 GB's and that is with constant syncing, surfing and downloading of ROMS (200+ Mb's apiece) and apps while at work and at play. Granted, while at home I am using wifi.
My question is, what is everyone doing to use so much data so quickly? Are you streaming a ton of high def content? Are you using this as your home internet connection?
At the end of the day, T-mobile has to manage their bandwidth consumption and given the option of throttling versus paying for data overage, I choose throttling every time. Plus, if you realize you use too much data you can always upgrade to the next higher plan. If price is an issue, the retention department has always worked wonders for me.
Click to expand...
Click to collapse
this is my sole internet connection for home. im at work almost every day, and with the 5gig plan i can get away without having a deadicated internet line.
Sent from my SGH-T989
I pay the xtra 30 bucks and I get 10 gigs and free hotspot! So worth it. I called and they gave me 10$ off my bill for 24 months bcuz I been with tmobile for more than 8 years. Call and ask for customer loyalty. Tell them your fed up and ready to leave tmobile due to data caps and prices on the plans they will do something to keep u happy. Then put data up. Also could be in my head maybe I'm crazy but I feel it way faster 4g since I upped from 5 to 10 lol.
Sent from my SAMSUNG-SGH-I727 using Tapatalk
Didn't know if anyone else got this email, but something interesting I saw from the email I got from T-Mo.
No 2GB, 10GB restrictions, no cap at all.
Code:
Unlimited Nationwide 4G
Unleash the power of your smartphone with unlimited 4G data and experience T-Mobile 4G without limits.
If you want to access the web, stream music and video, and download cool apps and games, as much as you want, you will want unlimited 4G data.
There are no limits, no overages, no worries—you never have to keep track of how much data you use.
Not compatible with Smartphone Mobile HotSpot service. Data unlimited while on our 4G network.
The fine print :
Code:
T-Mobile's HSPA+ 4G network not available everywhere. See coverage details. Limited-time offers; subject to change.
Taxes and fees additional. Domestic only. Compatible device required; not all features or plans available on all devices.
Unlimited features for direct U.S. communications between two people.
General Terms: Credit approval, $35 per line activation fee and two-year agreement with up to $200/line early cancellation fee required; deposit may apply.
If you switch plans you may be bound by existing or extended contract term (including early cancellation provisions) and/or charged an up to $200 fee.
You may be unable to switch to some plans. Regulatory Programs Fee (not a tax or government-mandated charge) of up to $1.61 per line/month applies.
Taxes approx. 6%–28% of your monthly bill. Overage extra; partial minutes/data rounded up. Talk overage of $0.45/minute.
Some calls/features involve multiple calls; each call incurs separate charges.
For unlimited data plans, full speeds available up to monthly data allotment; then speeds slowed to up to 2G speeds for remainder of billing cycle.
For post-paid 200MB plan, overage of $0.10/MB charged to customers after monthly data allotment is used.
Apps and 3rd Party Content: Use of some content, features, or services may incur separate, additional charges and/or require a qualifying data plan or access to Wi-Fi connection.
Coverage: Coverage not available everywhere. Abnormal Usage: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming.
See brochures and Terms and Conditions (including arbitration provision) for additional information.
Thoughts?
Really? Are you for real? If you are, then you either been out of the country
in the last 2 months, or you don't read XDA.....
premiatul said:
Really? Are you for real? If you are, then you either been out of the country
in the last 2 months, or you don't read XDA.....
Click to expand...
Click to collapse
+1 plus its not limited time. Its a permanent option now.
Sent from my SGH-T989 using xda premium
premiatul said:
Really? Are you for real? If you are, then you either been out of the country
in the last 2 months, or you don't read XDA.....
Click to expand...
Click to collapse
Sadly enough I just got that email literally a few hours ago, no I don't live out of country either. :l Never knew about it until now.
And I only read XDA when I need support on something.
And I only read XDA when I need support on something.
Click to expand...
Click to collapse
Because of that you lost about 2 months of Unlimited goodness...lol...
Read XDA every day and you will be up to date with everything....
:good:
Not fully your fault but you should of done a search before grinning and posting it on xda. You know da rules around these parts... well I guess if you are just posting this maybe you dont j/k but for future reference do some research before posting
This added data costs more? I have the 2GB for $10 on three lines. I thought they wanted $20 per line for the unlimited?
apicia said:
This added data costs more? I have the 2GB for $10 on three lines. I thought they wanted $20 per line for the unlimited?
Click to expand...
Click to collapse
I only see this as being worth it if you only own laptops and tablets and plan to tether and cancel your internet, or if you don't have internet thus do not have the ability to use Wi-Fi whine at home
Dougshell said:
I only see this as being worth it if you only own laptops and tablets and plan to tether and cancel your internet, or if you don't have internet thus do not have the ability to use Wi-Fi whine at home
Click to expand...
Click to collapse
Well the unlimited does not come with tether but of course if you're rooted you can make it so they don't know
Sent From a Jedi Knight using Jedi kernel
Rant incoming..... tl;dr .... 20GB in 8 days, "data guzzler list" getting 0.1mbit now during peak hours and 5mbit on off-time....
So was happily watching youtube videos when got hit with that buffering. Noticed I was getting poor internet connection, saw full bars. Ran speed test, a whopping .10 mbps... Called them, they said I'm on the prioritization list because in 8 days, racked up 20GB which means I'm in the 95~ percentile in data usage on my unlimited data plan... Went through the phone, sure enough... 2-4GB per day by youtube... Still, not even a nice warning, and they treat me like it's my fault I was actually using my unlimited service... Even during the call, they were like, "just tell him he's on the list and nothing can be done. He used too much data...."
Well first thing I did was turn off high quality streaming because that's a gas guzzler for sure.... But I would have loved a warning text that I'm using too much data, but not even that... Anyone else noticed this? Funny thing, went through 2 customer reps both never saw that before, and tech support said they are doing something new.... Fun times.... They are not "throttling, they are making your data less of a priority", but 0.1 mbps consistent throughput for a minute... that's not prioritizing, that's throttling...
Oh, and best yet... they thanked me for my 11 years being a customer with them... Yea... >_>
mcs117 said:
Rant incoming..... tl;dr .... 20GB in 8 days, "data guzzler list" getting 0.1mbit now during peak hours and 5mbit on off-time....
So was happily watching youtube videos when got hit with that buffering. Noticed I was getting poor internet connection, saw full bars. Ran speed test, a whopping .10 mbps... Called them, they said I'm on the prioritization list because in 8 days, racked up 20GB which means I'm in the 95~ percentile in data usage on my unlimited data plan... Went through the phone, sure enough... 2-4GB per day by youtube... Still, not even a nice warning, and they treat me like it's my fault I was actually using my unlimited service... Even during the call, they were like, "just tell him he's on the list and nothing can be done. He used too much data...."
Well first thing I did was turn off high quality streaming because that's a gas guzzler for sure.... But I would have loved a warning text that I'm using too much data, but not even that... Anyone else noticed this? Funny thing, went through 2 customer reps both never saw that before, and tech support said they are doing something new.... Fun times.... They are not "throttling, they are making your data less of a priority", but 0.1 mbps consistent throughput for a minute... that's not prioritizing, that's throttling...
Oh, and best yet... they thanked me for my 11 years being a customer with them... Yea... >_>
Click to expand...
Click to collapse
Yeah thats BS. As long as you are not doing P2P sharing they should not throttle you . If you have a true unlimited plan that should be exactly what it is. I understand that they are not home internet providers but if they provide you a service that is unlimited then throttle you then there must be a fair use policy . I know people using 5 to 10 times the data u are and not getting throttled. 2 to 4 GB a day is high but in reality its only about one and a half full length HD movies . Im surprised they did not restore you speeds and let you off with a fair warning . I miss the good old days where they throttled at the phone and and not at the server. On my GS2 you could delete the throttle folder and make a few other tweaks and never get throttled even on a 1 GB Plan . What area do you live in . are you in the USA?
the carriers need to make it clearer about what "unlimited" really means, but, on the other hand, I dont think anyone should be using their cell phones as their primary means of accessing the internet, unless the carriers come out and say that they are ok with that.
cant you use your home internet/wifi for all this heavy duty data consumption?
yeah, a warning would have been nice, but c'mon dude, thats a pace of over 80 gigs of data per month, and that is just crazy...
and yeah, there are worse offenders than you, but even so..
20 GB is pretty unreasonable, so I don't disagree with them.
Yea, I know 20GB in 8 days was high, which is why I'm going to restrict youtube's HQ streaming... but still... Even with FCC latest decision and then Tmobile is doubling down on throttling to control both legit and illegal data... that's ridiculous....
Also, no warning... I had to find out from calling in.... I usually call them because I got dropped out of the LTE and they need to "register" me back onto the tower... And I check my monthly usage.... 50GB a month.... Recently, with this new phone... HQ streaming really is HQ streaming.... Because I was on a M8 before and had no issues... I might as well live on the 4g only band.... because apparently only LTE is being metered....
I waste that much data in like a month and i think is a lot lol
gdmlaz said:
I waste that much data in like a month and i think is a lot lol
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Yea, I know. But at the same time, you got people hitting 100+ GB, but for me, never near that, got placed with those people.... And It's all because of stupid youtube, I really wish they have an audio only/screen off mode where I just listen to debates/talk shows on there and apparently the video portion is 1080p... >_>
If Google Fi is a hit, it's only going to get worse!
I have the same issue. Called them up, they told me prioritization and for me to use less data. Sigh.
Sent from my SM-G925T using Tapatalk
It was all fun and games for a few years until they reached their goal of users, now is back to boring company like the rest.
i saw an "unlimited data" ad by sprint one time, and while reading the fine print (because thats what i do when im eating breakfast) i saw that it said "Unlimited does not mean Unreasonable" so Tmobile isnt the only one doing this. Now i want to go above 20gb because i have unlimted 4g with tmo as well
I have done 70+ gb and never had any issues. I think this issue is more how much of a impact you create with avaliable bandwidth for other tmobile user and the length of the impact. I'm sure it's all automated so even the tmo reps may not know why or how it was triggered.
I'm one of those Data Juicers... Lol
I'm on my first week with TMO and have 42gb so far. Hope I don't run into any "prioritization" schemes.
No room for complaints about prioritization. How much would have getting past even the 5gb mark cost on Verizon or att? Why should you and people like you use up all the bandwidth with YouTube and I get slower speeds for normal web surfing? Just stop being a habitual data over user and they will ignore the couple times a year you use way to much data. My wife uses 40gb a month give or take (still to much use if you ask me) and has never been pushed to the back of the line.
*edit*
I should make my self a little clearer. Using YouTube a lot isn't a bad thing, using it for listening to music all day is just stupidity. I don't care how bad you guys are going to flame me on this because you know deep down its true. Get Spotify pay the 8 bucks a month and boom your data usage will drop dramatically. I understand its unlimited data but you should use it responsibly because your not the only one using the bandwidth.
shoresteve626 said:
I'm on my first week with TMO and have 42gb so far. Hope I don't run into any "prioritization" schemes.
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what could you possibly be doing on a cell phone that uses 42 gigs in one week???
I would have to tether to use that much data. I usually end up around 10 to 20 gigs a month which is plenty for me. My only gripe over this is not specific to Tmo, IMO they and everyone else should not be able to use the word unlimited unless it is actually unlimited and it should be right out there in front, not in the fine print.The word unlimited cannot be qualified, unlimited means there are no limits, if there is a limit it is not unlimited. In other words tmo (and all the rest) should say "Up to 60 gigs full speed and throttled but unlimited throttled data after". They should only be able to use the word unlimited if the data is actually unlimited. Tmo 4g data is not unlimited but they are using that wording and that should change.
BTW, not trying to tell others what they should use or say how much data is enough or how much it should cost, just that the actual data and speeds you are going to get for the money you agree to pay should be clearly worded in the big print.
agreed; their sales and marketing people are afraid to give any competitor an advantage over them, by actually stating in their TOS how much data is actually "unlimited", so instead, they punish the consumers with arbitrary slowdowns and throttling when they feel they are being abused..
and, even though I think that anyone using 42 gigs a week of data is definitely violating the vaguely worded TOS that t mobile and Sprint employ, this wont stop until some legal action is taken against the carriers or the data hogs who are abusing their networks..
I'm picking up a s6 tomorrow and I'll ask them to print out the agreement in full and point out the data usage part. When I get time I'll scan and upload it so everyone can look at it. I'm sure in the tos that you agreed to it will state almost word for word what you think it would say. If it didn't you know a ambulance chasing lawyer would have a class action lawsuit right now.
thanks, I havent looked at mine in a long time, probably because I stay on wifi almost all the time, and my data useage is never more than a gig or 2..
read this
http://bgr.com/2015/04/30/t-mobile-unlimited-data-plan-slow-speeds/