Dear all,
I have my brand new Xperia ZL (model C6502) unit for about a week now. The past few days, I noticed that the sound suddenly "disappears" out of the blue. I can't hear any sound (ie ring tones, notifications, music). Adjusting the volume doesn't fix the problem. Restarting the phone does not fix this either. I even did a factory reset on my phone, but still, the problem persisted. Somehow, the phone fixes itself one way or another. The sound comes back after a few seconds to minutes.
The most significant thing I did on my phone was the upgrade. I haven't installed any 3rd party apps or rooted my phone either.
I have contacted the shop where I bought my unit, and they will check on my unit. Did you guys and gals experience this too?
Thanks a lot for your feedback.
I had this issue months ago on my Droid RAZR. Out of the blue the speaker didn't play any sound but fixed itself after a while. What I discovered it was a hardware problem (funny that it also appeared after upgrading from GB to ICS) with the speaker. Each time I put my RAZR into a case the speaker stopped playing, So I removed the case and pressed with my finger around the speaker while I let it play some music. And at some point the sound stopped. Send it for repair and got it changed for free as it was a hardware issue with the speaker.
Maybe you can try it out on your device to see if the speaker responds on presses around it on the devices back.
Thank you for the feedback. I forgot to tell that the problem also happens when the headphones are plugged in. I noticed while playing music with Walkman app. Suddenly, I can't hear any music even though it's playing.
I have a theory that the sudden sound loss is due to overheating. I don't know why, but I feel that the unit is heating quickly. I'm experimenting on it to see if that's a probable cause of my problem.
Chikinyx said:
Thank you for the feedback. I forgot to tell that the problem also happens when the headphones are plugged in. I noticed while playing music with Walkman app. Suddenly, I can't hear any music even though it's playing.
I have a theory that the sudden sound loss is due to overheating. I don't know why, but I feel that the unit is heating quickly. I'm experimenting on it to see if that's a probable cause of my problem.
Click to expand...
Click to collapse
Heat would not cause that... Mine can get burn to the touch audio still works..
When connecting any headphones to my note 2, the phone plays the music in a weird way. Basically the tone is very low although the volume is cranked up and the music plays in a static way like it is a very bad recording. This goes for phone calls as well. Basically it sounds like if the headphones were blown.
The speaker plays the music perfectly. All Headphones work on different devices.
I had downloaded "Awesome Beats" App a log time ago but only activated it last week on "headphones+BT+Speaker" I was thinking this may be the cause so I removed it for the phone. The problem persists.
BTW I haven't used my headphones in like a month so I can't really say if this was the cause of the issue.
I was wondering if there was a way to flash the phone jack "driver" by itself to the phone? Is there?
Can anyone think of a solution and the cause to this issue?
Much appreciated.
BTW phone jack is clean
Uncheck your head set volume restriction in settings ???
If no change...clear application data for your player app...
Or you may need to wipe the cache in recovery to test....g
Don't know if headphones settings exist on the samsung note 2. found nothing under 'sounds'. I know some HTCs have them.
Am running CleanROM which is a modified stock ROM.
followed your other steps as mentioned. Except that I cleared Delvik cache as well. after rebooting headphone sound remained the same. kept playing it for a minute or so then voila: it got fixed. disconnected then reconnected the headset and it still works.
So thank you for the ideas, and I hope this would help anyone in the future facing this issue.
Hi guys, here is the problem that for some reason popped just recently, started maybe 2 weeks ago or so. I'm using Jay bird blue buds x as my main wireless headphones with my tab s. Everything was working fine but now whenever I connect the headphones and either start listening to music, music player or Google play music, or listen to a video clip, be it from YouTube, gallery or Google play video, the headphones cut out after 30-60 seconds. Now I did test the headphones with other tablet, an Asus one, and with my audio setup I use with my pc and I can use them without any problems for hours at a time. Which kinda led me to a conclusion that it's not the headphones but the tab itself. Now my question is, did anyone experience something similar? Any chance it's a Bluetooth driver mixup of some sorts that came with most recent tab update? Any help would be appreciated. I'm running complete stock with the most recent update, with just a couple of apps "turned off" in application section.
Jaybirds work with stock and skyhigh kernel.
VittoCornelius said:
Hi guys, here is the problem that for some reason popped just recently, started maybe 2 weeks ago or so. I'm using Jay bird blue buds x as my main wireless headphones with my tab s. Everything was working fine but now whenever I connect the headphones and either start listening to music, music player or Google play music, or listen to a video clip, be it from YouTube, gallery or Google play video, the headphones cut out after 30-60 seconds. Now I did test the headphones with other tablet, an Asus one, and with my audio setup I use with my pc and I can use them without any problems for hours at a time. Which kinda led me to a conclusion that it's not the headphones but the tab itself. Now my question is, did anyone experience something similar? Any chance it's a Bluetooth driver mixup of some sorts that came with most recent tab update? Any help would be appreciated. I'm running complete stock with the most recent update, with just a couple of apps "turned off" in application section.
Click to expand...
Click to collapse
Well, my Samsung HS3000 Bluetooth headphones work w/o a problem, but I just encountered an issue with a bluetooth gamepad I bought. It started to lag every 30s - 2 minutes for like 10 seconds and than worked normally again. On the Nexus 7 of my girlfriend it worked for hours w/o a problem. I ended up factory resetting and updating to a newer firmware only to find out (just now) that one of my apps with accessibility access is responsible, probably Tasker or some of its modules / plugins.
Since your issue sounds a bit similar, you might want to investigate in that direction.
TheGoD said:
Well, my Samsung HS3000 Bluetooth headphones work w/o a problem, but I just encountered an issue with a bluetooth gamepad I bought. It started to lag every 30s - 2 minutes for like 10 seconds and than worked normally again. On the Nexus 7 of my girlfriend it worked for hours w/o a problem. I ended up factory resetting and updating to a newer firmware only to find out (just now) that one of my apps with accessibility access is responsible, probably Tasker or some of its modules / plugins.
Since your issue sounds a bit similar, you might want to investigate in that direction.
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Click to collapse
Sounds like you might be right, tho I am not using Tasker atm. I'm thinking maybe it's one of the apps I turned off.
I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
Well I guess that answers my question...
tjkrz said:
Well I guess that answers my question...
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Click to collapse
I've had a problem playing audio using Podcast Addict over bluetooth, but it's not similar to what you're describing. In my case, playback just pauses randomly for a second or two, then continues. This can happen after 1 minute of playback, or 20 minutes. I'm assuming at this point that my problem is with the app, android 6.0 is still very new and some apps may have problems (like camera apps flipping everything upside-down).
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Same here with Spotify... I find that I have to unplug and replug the headphones, hit pause, then play again. :/ Have you tried disabling Doze for your music player? It may have something to do with that, but I haven't experimented with it yet.
tjkrz said:
I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
Click to expand...
Click to collapse
Yes I Had this problem. Mine did the exact same thing as yours. I rebooted the phone and it seemed to fix the problem. I can't tell if I would have had the problem again because I sent my phone back the next day for a replacement. My WiFi was terribly slow so they are sending me a new 5X.
I'm having the same problem when I use Google Music. I don't even have to turn the screen off. Did you have any luck figuring the problem out?
jurey said:
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Click to expand...
Click to collapse
Yes, I did deselect "Power button instantly locks". I'll try putting it back to the default to see what happens. I know this has nothing to do with the "Smart Lock" state, because it happens even when I'm away from home.
Otherwise, I've found nothing that solves the issue. It's very annoying. The good thing is it probably only happens 10% of the time when I turn off the display with audio playing.
Yeah it's happening every single time I play music. Driving me crazy
Having the same problem. Seems to only happen when I'm doing something that would trigger the motion sensors. So when walking, all audio gets muted within a few seconds of me starting to walk, then stays muted. However, if I pause the audio, after 10 seconds I hear a pop (like the sound of a speaker turning off or something similar) and audio is available again. Exact same thing happens when I'm biking. If I'm stopped, music will continue until I start biking again, pause music, ten seconds later pop, resume. Everything is fine until I stop again, then repeat.
This isn't a problem when I take the subway, or a bus.
It's not just music that's muted though, all notification noises and alarms are also muted. The phone thinks the volumes are all where they're set, but won't play anything either over headphones, bluetooth or the speaker.
A reboot has not fixed my issue. System logs haven't revealed anything. Since this doesn't seem to be a super widespread problem, I'll be RMA'ing this one and hoping it doesn't happen on my next.
I'm not the only one
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Putting my phone away without turning off the screen seems to make this happen less. However, since this doesn't seem to be a super widespread problem, I've RMA'd my device. Not interested in starting out with a broken handset.
Been happening to me too - think since the MDB08L update. I just turned off Google Now 'Always On' and my podcast is playing fine (so far, lol). Not ideal because I do use OK Google, but continuous audio playback is way more important to me. Hopefully it'll be fixed soon. How can we report issues like this to Google?
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
Getting this too. Was out running earlier with headphones in, stopped playing randomly five or six times but found skipping track made it work again. At home, had it on loud speaker, got 5 seconds in but it froze, skipped track and got 3 seconds, skipped again and just got 1 second. Gave up after that..
But it works fine when connected to a bluetooth speaker or my car!
scgf said:
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
Click to expand...
Click to collapse
I tried this - switched off the "Always On" option. Went for a 40 min run tonight with music on through headphones and it didn't stop playing once.
Even now, got the phone playing through loudspeaker and it's having no problems!
Exact same issue here .
Audio playback stops but device still thinks its playing ie speaker icon on top bar. Sometimes stopping app and restarting helps other times no joy. I have also heard the short pop sound when it stops.
So far has happened in Youtube, google music and in some games. Also intermittent loss of text alert tones too.
Only sure fire way to reset is to restart phone.
I shall give the switching google now always on off trick see if this helps and report back (never use it anyway but still it shouldn't prevent audio)
Try a reboot
droidXish said:
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Click to expand...
Click to collapse
I did more searching online and found enough other people are having a similar to think that there's something going on with the software. One post on a nexus 5 X subreddit had talked to Google support and went through a process of a safe mode boot as well as a reboot. I have not tried a safe mode boot but a reboot has resulted in the best playback experience I have had since owning this phone. No interruptions in audio for the last several hours . I'm on Verizon and have not received any updates as far as I'm aware. I am hoping that this will last.
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
Tank87 said:
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
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Click to collapse
After updating yesterday, I had it occur again this morning with video playback and the audio muting. So wouldn't be too hopeful, sadly...
Hi everyone,
Having the OnePlus 3 for almost 3 years now, it started to have some strange behaviors...
First of all, the phone was not able to boot for two times in the last month, no boot logo or any image at all but the phone was heating a lot, and after some time, it rebooted like normal.
Second, sometimes, the phone won't start any apps with sound like games, and on apps like YouTube or Spotify, it won't play video or music.
Finally, when the video / music playing issue appears and I plug earbuds in the headphone jack, strange noises (like a door cracking continuously or something) are coming from them and of course the previous issue is also present, it is very loud and actually I got very scared the first time I heard it
It won't work anymore until I reboot the phone.
Does anyone already faced such an issue ?
Thanks ! :good: