Develop Bugs

[Q] Video glitch

Hopefully the powers that be don't do a DMCA takedown on my youtube video, but I've uploaded an example of a video playback glitch that regularly occurs on my device. Does anyone else see this on their Note 10.1 2014 edition? Very annoying... SM-P600, 32GB, USA version, MK1 firmware. Not rooted.
http://youtu.be/gU6x1CLGa8E

So far, I must be in the less than 1% that have experienced this problem...

you didn't include any info on the clip. audio codec, video codec, bitrate, profile, etc. what videomplayer are you using. is the glitch repeatable at that exact frame each time?

You can be sure that when somebody else had such problems, you will already find it here in the forum. So, no, never have such an issue. Also not over the network.
And, as mad squabbles already wrote: For more we need much more information.

madsquabbles said:
you didn't include any info on the clip. audio codec, video codec, bitrate, profile, etc. what videomplayer are you using. is the glitch repeatable at that exact frame each time?
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The movie was downloaded from Samsung Hub to the device. HD quality. The videoplayer was the only one that plays these movies (to my knowledge): The stock Samsung video player. The glitch is not repeatable at exact locations. I can go back and rewatch the same clip and it will not appear, which says to me that there is not a data corruption problem. It seems like an I/O or "interrupt" problem to me. I've run Androbench on the device and I get as good as or better than the Anandtech benchmarks for the device.
This type of glitch occurs on any kind of move I play, including those I put on the device (mp4, etc). For the ones I have put on the device manually (not through Google Play or the Hub), I've tried the following players: Dice, MX, Archos, and the stock player.
In all other respects, the device works flawlessly: no lag to speak of (except for the occasional stutter on the notifications pull-down, which seems to be the norm). It doesn't crash randomly and battery life seems normal (no less than 7-10 hours of screen on time, ~4% drain overnight. The only thing that I have that probably isn't too common is that I do have MDM software installed (MaaS360) so that I can sync with my employers Exchange servers using TouchDown.

sperho said:
The movie was downloaded from Samsung Hub to the device. HD quality. The videoplayer was the only one that plays these movies (to my knowledge): The stock Samsung video player. The glitch is not repeatable at exact locations. I can go back and rewatch the same clip and it will not appear, which says to me that there is not a data corruption problem. It seems like an I/O or "interrupt" problem to me. I've run Androbench on the device and I get as good as or better than the Anandtech benchmarks for the device.
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Normally I would expect that you have an background process which got more attention from Android then your video player. This can be anything. Did you have this issue also after a directly after a restart?

Elim said:
Normally I would expect that you have an background process which got more attention from Android then your video player. This can be anything. Did you have this issue also after a directly after a restart?
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Yes, I have the issue immediately after a restart.

sperho said:
The only thing that I have that probably isn't too common is that I do have MDM software installed (MaaS360) so that I can sync with my employers Exchange servers using TouchDown.
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I just removed MaaS360 and rebooted. The glitch remains...

Factory resetting now. Will report back when I get it back online. I'll test video before installing any third party apps...

And.....it's still glitching after a factory reset.

First thing I noticed was that this scene is similar to super Mario live action movie
Second, this glitch can happen when you read from a slow SD card or can be reading and writing at same time, for example downloading from torrent or installing apps and playback movies from same location.

fantasmanegro said:
Second, this glitch can happen when you read from a slow SD card or can be reading and writing at same time, for example downloading from torrent or installing apps and playback movies from same location.
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Indeed. However, movies are playing from the internal memory without any other significant activity going on. (no D/Ls, etc. just normal device behavior that is native to the OS) going on in the background. I also have played video in airplane mode...

fantasmanegro said:
Second, this glitch can happen when you read from a slow SD card or can be reading and writing at same time...
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and the media scan which have issues with scanning some files. Maybe you check which processes are running in the background?

Elim said:
and the media scan which have issues with scanning some files. Maybe you check which processes are running in the background?
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There is always *some* process running in the background... I have cleared all other applications while playing a movie, but really, should this be necessary? (Problem still remains) I've tried playing movies without any non-stock apps installed. Problem occurs. I've tried freezing as much bloatware as possible without rooting before installing third part apps. Problem occurs.
What I would like to explicitly know is this: has anyone rented a movie from Google Play, played at least 30 minutes straight while doing nothing but watching the movie, and saw any stuttering whatsoever during that 30 minutes. I can live with it if it is a suboptimal experience due to firmware (I'm on MK1, btw) if this is "normal" for this device. I could only hope that it would be fixed in a future firmware update if that was the case. However, I have a strong feeling that if I sent this in to Samsung, they'll fiddle with it for 10 minutes, see that it "seems" to be fine (except for this glitch, the device performs completely as-expected for an Android device), then it be returned to me with no action taken. I can live without this thing for a few weeks, but it will be extremely annoying if nothing is actually done about it. Given that this glitch is not reproducible on command, I fear it will be an ongoing thorn in my proverbial behind. Unfortunately, my return window has expired or else it would go back in an instant.

Used Kies to download and reinstall the MK1 firmware in case one of the OTA updates were corrupted. No joy. Still stutters. Samsung Live Chat help of no use. I expect a call or email from them telling me to send it in in the next 3-5 business days unless someone else states that they have the same tablet and sees this problem too, possibly confirming that it is a firmware/device combination issue.

Mmm this is weird, I have no problem with video playback (any supported format by this device)
I have no MK1 but MJ2 and maybe media scanner is working hard in background
Are you using external SD card and / or have many pictures?

sperho said:
And.....it's still glitching after a factory reset.
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Try MX player if you just want to play it somehow
Sent from my GT-I9082

as far as i can remember with pc's.... if video card gets warm or hot, the screen starts to show glitches...

asifcheer said:
Try MX player if you just want to play it somehow
Sent from my GT-I9082
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MX player shows glitches as well on movies that it can actually play. i.e., MX player doesn't play nicely with rented (digitally rights managed) movies from Google, which is the primary problem. Perhaps Android tablet users just don't rent movies all that much?

media scanner is working hard in background
Are you using external SD card and / or have many pictures?
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Media scanner isn't working hard in the background as far as I can tell. No to the two questions.

Netflix on cm11

Hello,
Just a couple of quick questions regarding Netflix, maybe it only involves a simple fix. Went through and got cm11 running very smooth on the ouya. No hiccups, bugs, or major setbacks with anything. Everything that I use seems to be working fine, except for Netflix.
It loads properly and seems to work, but ever since I hit the "expand" button in the lower right corner, it won't back out of full screen. It would pull any controls whether I click on screen or press any buttons on my keyboard. The only way to back out is by pressing ESC on my keyboard.
I've tried uninstalling/reinstalling the app, rebooting after logging in, deleting the data/cache from the app, also tried installing a couple of older apk's(3.0 & 2.4?) And the problem is still there. Granted its such a minor setback in a huge breakthrough overall, but I was just wondering how to fix that.
Factory reset? Maybe just a bug with Netflix for android? I don't have any other means of trying this out. Regardless, cm11 has brought new life into this console, thanks !!
Sent from my XT907 using Tapatalk

Yeah, apparently that's normal behavior for us CM11 folks.. (Actually not sure if it's the same in stock ROM because I didn't try it on stock)
I get the same thing no matter what controller or remote I try. It seems like Netflix doesn't recognize or acknowledge player control / commands on the device or ROM. It does respond to 'left' and 'right' arrow commands for rewind a scene/chapter and skip, respectively, however... But to pause you have to hit 'Back' or 'Esc' and hope it actually picks up in the same spot you exited out of the video stream... I don't seem to mind it so much compared to the other issue I'm seeing: Sometimes the video gets stuck or freezes on a frame, but the audio will continue. The video will eventually catch up, but apparently it occurs most often when another device is using just a bit of Internet bandwidth... However, my WDTV box seems to handle that much better. I'm assuming because I never see Netflix do any buffering on the Ouya, and I don't see any setting that helps with that.

I managed to get netflix on a stockplus ROM. I honest don't remember how the controls were, didn't use it much. I also don't remember which apk it was, other than it had a black loading screen.
Overall, its not a deal breaker, since I mainly use xbmc, but having netflix would be a plus. Are all netflix apk's responding that way? On the cm11, I mean.
Sent from my XT907 using Tapatalk

You can just go to the Play Store and install the "regular" Netflix app on CM11. Works like any tablet version would with a controller.

brandogg said:
You can just go to the Play Store and install the "regular" Netflix app on CM11. Works like any tablet version would with a controller.
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I've tried that and it seems to retain the full screen setting, which is the problem in question. Even after uninstalling it & reinstalling it, from the play store.
Plus, how do you sync an ouya controller to cm11? That's not that important since I've been using the k400, but to play gta it would be nice to know.
Thanks dude

If you've flashed the zip with all the button layouts, pairing the controller is as simple accessing the Input and Controllers menu, and holding down the U on the Ouya controller until it enters pairing mode. I know I'm missing a step in the menu, but its there, you'll see it. Promise
Sent from my K00C using XDA Free mobile app

Netflix

Is anyone else having problem with Netflix not working. Video won't load
it say that with any movie or show I pick

MikeSkiX said:
Is anyone else having problem with Netflix not working. Video won't load it say that with any movie or show I pick
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Try force quitting all your other apps, and/or restart the Fire TV. Netflix seems to have issues when apps,like XBMC, are closed but still ideal in the background.

I got it fix had to call amazon I had yo cleat data on amazon video and power off the system for about 1 min. Amazon said it has sometime to do with drm

Video playback micro-stuttering after a two months

Hello!
I am very very satisfied from the AFTV.
Rooted, using latest SPMC with RBox modules...
I have noticed that in the last week or two, the device became somewhat unstable (than usual anyway).
Video playback in XBMC (and maybe some other apps like YouTube/Animal Planet/PlutoTV/etc...) is worse, I get a microstutter every few minutes, sometimes even more than a microstutter, video hangs for a second or two... This is very annoying.
*XBMC suffers the most.
This happens regardless of video quality (checked SD/720/1080/2k...).
I am used to taking this kind of irritating behavior from Android, same thing happened to me with every Android Phone / TV Stick I have every had.
My solution was always to reflash a new ROM, start everything from scratch every few months..
I was really hoping that with the AFTV, I could just use it daily without messing around constantly around the clock with bug fixes and reflashes.
The problem here is, that there are no ROMS that I can reflash.
I have also tried installing Seeder, made everything MUCH worse.
Does anyone have any tips for fixing this?
Thanks in advance!

I started to notice the micro stutters last night as well. But the Aftv is at my girls friends place and she had terrible wifi connection. At some point I'm going to take it to my place and hardwire it to see if there's a difference.
I'm assuming it's an internet connectivity issue. Is yours hard wired?

I've noticed this issue with my parents AFTV, but don't experience it on my own. The only difference with their setup is that it is configured with multiple profiles and set to output 5.1 with pass through enabled. If I had to guess, I'd put my money on the stutter being caused by something with the audio engine.

WisdomWolf said:
I've noticed this issue with my parents AFTV, but don't experience it on my own. The only difference with their setup is that it is configured with multiple profiles and set to output 5.1 with pass through enabled. If I had to guess, I'd put my money on the stutter being caused by something with the audio engine.
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I have mine set on stock. 2.0 optimized.

vi3tl23n3gad3 said:
I started to notice the micro stutters last night as well. But the Aftv is at my girls friends place and she had terrible wifi connection. At some point I'm going to take it to my place and hardwire it to see if there's a difference.
I'm assuming it's an internet connectivity issue. Is yours hard wired?
Click to expand...
Click to collapse
It's not an internet issue, in XBMC I see the movie caching very fast, and when the stutter happens, everything freezes (menus etc...)
WisdomWolf said:
I've noticed this issue with my parents AFTV, but don't experience it on my own. The only difference with their setup is that it is configured with multiple profiles and set to output 5.1 with pass through enabled. If I had to guess, I'd put my money on the stutter being caused by something with the audio engine.
Click to expand...
Click to collapse
ATFV connected through HDMI Cable to the Phillips TV... standard 2.0 audio system, nothing fancy...
Perhaps it's something with my AdvancedSettings xml? My SPMC version? Trickster installed (and not used at all)?

Gaiosan said:
It's not an internet issue, in XBMC I see the movie caching very fast, and when the stutter happens, everything freezes (menus etc...)
ATFV connected through HDMI Cable to the Phillips TV... standard 2.0 audio system, nothing fancy...
Perhaps it's something with my AdvancedSettings xml? My SPMC version? Trickster installed (and not used at all)?
Click to expand...
Click to collapse
What's trickster?

vi3tl23n3gad3 said:
What's trickster?
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Click to collapse
Kernel control app, but it's off and I don't use it.

Netflix sucks on FTV

My Netflix sucks big time on my rooted fire TV. Stutters quite a bit. No combination of the video frame rate helps in the settings. What more can I do? I shouldn't have to wipe cache and restart every hour to get smooth playback. Thanks

supremekizzle said:
My Netflix sucks big time on my rooted fire TV. Stutters quite a bit. No combination of the video frame rate helps in the settings. What more can I do? I shouldn't have to wipe cache and restart every hour to get smooth playback. Thanks
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Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.

KLit75 said:
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.
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Click to collapse
How'd you fix the two issues you mentioned? Netflix just started doing the same, for no apparent reason about a week ago on my FTV. I found one that here that was said to have the fix, but I've performed each of the steps listed there with no luck. Right now, I'm on 51.1.6.0... I tried the latest, but am affected by the HDCP issue, so had to roll back.

JediSooner said:
How'd you fix the two issues you mentioned? Netflix just started doing the same, for no apparent reason about a week ago on my FTV. I found one that here that was said to have the fix, but I've performed each of the steps listed there with no luck. Right now, I'm on 51.1.6.0... I tried the latest, but am affected by the HDCP issue, so had to roll back.
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Click to collapse
Not sure I did fix it. It may have got better on its own. You could try uninstalling Netflix, clear data 3 times in Amazon video, unplug for 10 seconds. Then it may be beneficial to boot recovery and wipe dalvik and cache partitions. Finally reinstall Netflix.
Mine occasionally doesn't load all the way but restarting the video fixes it.

KLit75 said:
Not sure I did fix it. It may have got better on its own. You could try uninstalling Netflix, clear data 3 times in Amazon video, unplug for 10 seconds. Then it may be beneficial to boot recovery and wipe dalvik and cache partitions. Finally reinstall Netflix.
Mine occasionally doesn't load all the way but restarting the video fixes it.
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Click to collapse
I don't know what the deal is, but I've tried all of the suggested fixes, but continue to get the same error message. I'll wait for pre-rooted 51.1.6.3 and see if that fixes it.

JediSooner said:
I don't know what the deal is, but I've tried all of the suggested fixes, but continue to get the same error message. I'll wait for pre-rooted 51.1.6.3 and see if that fixes it.
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Sorry. Overall Netflix on Amazon has been terrible for a lot of users while others seem to have no problems at all. They're not likely to provide a fix but it doesn't hurt to contact Amazon. At the very least you'll join a growing list of dissatisfied customers. Problem is Amazon points the finger a Netflix and vice versa. But like I've said before, Netflix has always been fine on my other devices going back almost a decade.

KLit75 said:
Sorry. Overall Netflix on Amazon has been terrible for a lot of users while others seem to have no problems at all. They're not likely to provide a fix but it doesn't hurt to contact Amazon. At the very least you'll join a growing list of dissatisfied customers. Problem is Amazon points the finger a Netflix and vice versa. But like I've said before, Netflix has always been fine on my other devices going back almost a decade.
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Click to collapse
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.

JediSooner said:
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.
Click to expand...
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If it's any consolation... on 51.1.x.x versions of Fire TV, I never had issues where it wouldn't play video, but I did have studdering and slow/fast issues. On the 51.5.3.0 Fire OS 5 preview, all that has gone away and aside from an issue with 5.1 sound which is solved by putting it on stereo, netflix is working great.

KLit75 said:
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.
Click to expand...
Click to collapse
I agree. Netflix performance actually gotten worse on the Fire TV since the latest official stable update. For months I been using it and it was fine but now once again I have issues where the video would freeze up for about 5 to 10 seconds then speed up right away everyone is super fast while the audio continues. Very annoying as I thought they finally fixed it but it came back again. Now I also been getting the "unable to play title" error again too.
I actually started to use my Apple TV 3rd Generation which is connected to Wifi 5ghz channel 36. Loads programs quickly, no stuttering, no unable to, no credit shrinking.

I've learned that having another video app open while trying to access Netflix is what causes the problem. The reason rebooting fixes it is because you essentially flush the FireTV's memory when you do the reboot. If you exit out of other apps fully, you shouldn't have anymore problems. I miss being able to click the Home button when switching between video apps but ever since I started doing a proper shutdown for video apps before switching to the next one, I no longer need to reboot to get the different video apps work.

JediSooner said:
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.
Click to expand...
Click to collapse
That message occurs when you have another background application tying up the video process.
Try rebooting. And never use the home button to exit Kodi or any other video application. Quit it properly. And watch out for SPMC, the way it's been implemented to minimize to the home screen with the back button is really unhelpful on the AFTV.
Same goes for using Kodi as a launcher. Don't expect it to be reliable.

Claude Koch said:
That message occurs when you have another background application tying up the video process.
Try rebooting. And never use the home button to exit Kodi or any other video application. Quit it properly. And watch out for SPMC, the way it's been implemented to minimize to the home screen with the back button is really unhelpful on the AFTV.
Same goes for using Kodi as a launcher. Don't expect it to be reliable.
Click to expand...
Click to collapse
Hadn't considered that possibility; however, I don't use an alternate launcher and I always shutdown Kodi properly. Maybe there's something else tying up the video process? I've gone through the 'clear data' process on Amazon Video multiple times, but that didn't fix Netflix. I'll try to go straight into Netflix after a fresh reboot and see what I get.