[Q] S On (and S Off) & "Tampered" - One (M8) Q&A, Help & Troubleshooting

I need to send my HTC One M8 back to HTC because the "vibration" function works intermittently (boo!).
I restored my phone with my backup. Then I turned my attention to getting "Tampered" removed. I followed a tutorial through but only to realize that I'm S On (and not the required S Off).
Can I remove the "Tampered" if I'm S On?
Last question, should I mess with the "Unlocked", i.e., try to "Relock" it.
I just want the HTC Warranty folks to: 1) see that my "vibration" function is not working and 2) send me a new phone or fix it.
Please help and thanks much!!! 

Check this it should help
http://forum.xda-developers.com/showthread.php?t=2708565
Sent from my LG-V500 using XDA Free mobile app

majorcedar said:
I need to send my HTC One M8 back to HTC because the "vibration" function works intermittently (boo!).
I restored my phone with my backup. Then I turned my attention to getting "Tampered" removed. I followed a tutorial through but only to realize that I'm S On (and not the required S Off).
Can I remove the "Tampered" if I'm S On?
Last question, should I mess with the "Unlocked", i.e., try to "Relock" it.
I just want the HTC Warranty folks to: 1) see that my "vibration" function is not working and 2) send me a new phone or fix it.
Please help and thanks much!!! 
Click to expand...
Click to collapse
I just got my phone back from HTC last week, I sent it to them, rooted, unlocked, s-off and having ViperOneM8 rom installed. I figured all they was going to do was replace the camera lens, why would they even start it. It came back unrooted, s-on and stock installed. As a matter of fact, I couldn't use firewater this time to get s-off, I had to pay sunshine. So here is what I figured they did.
1) Unbox phone
2) Plug phone into computer
3) Run a program that installs the latest stock OS in it.
4) Fix problem
5) Ship back...
It has the same EMIE number, and my tempered glass protector was still installed, so I know it was the same phone. I think they do that to just about all phones, I have yet to hear that they rejected a phone because of it being rooted, etc....

Mine was the same, but I did revert everything to stock but left s off, come back with s on ?

Related

[Q] Issues with phone and unlocking bootloader... return?

Recently my phone's touchscreen on the left side has become unresponsive. I couldn't even put in my password because everytime I would put in my password starting with "1" it would do a "2" or not respond at all. I've had a similar issue before and fixed it by just updating form 2.3.0 to 2.3.5.
Factory reset didn't sort it, so my only other alternative seemed to try a custom rom. I ran the RUU and it said my software version 2.14.709.1 wasn't supported. I tried the methods of using the 2 zip files and also modifying the csv to no avail. So I'm still stuck with an S-On device that's useless to me because it's unresponsive.
Questions: Has anyone unlocked their phone with this version and if so, how? After running the two zip files in an attempt to unlock the bootloader my phone has LOCKED (OOW) up the top now... but still S-On. Some have said it means it's out of warranty, others not, because it's still S-On. Given that, is it still possible to return to HTC and let them sort it out?
Try to tp calibration,check guide in xda forum .
Sent from my HTC Wildfire S A510e using XDA App
I tried calibration to no avail... I guess my only option is to find someone with an xtc clip.
I had problems with my wildfire s. My first wildfire s would play music then pause, then skip by its self, so i took it back and got a new one. Next one touch screen was very unresponsive, I would have to press the screen hard to make it work and when I would make a call the screen wouldn't come back on, It would "fall asleep". If you can take it back under warranty I would do that and let HTC fix it or get you a new before you start modding the phone. Save yourself from headaches and let them take care of it.
My phone came S-on...some (few) come S-off
As the person before me said, try to see what HTC can do for you and let them judge if it is still under warranty. If it is, have it fixed. If it isn't, see how much it will cost to repair the device. Then you can see if it's better to buy a new phone or, if it's still worth it, to have the phone repaired...

T-mobile M8 best method to prepare for warranty exchange

I posted this over in the T-Mobile M8 forums but didn't get any answers. Since the T-Mobile forums don't get much attention, I figured I would try over here in the M8 general forums...
I've got the fuzzy lens problem and I want to get the phone replaced (preferably via T-Mobile but I'll go directly to HTC if I have to). I know you can scratch off the coating on the lens and get some camera improvement but I'm not interested in that solution.
My goal: Return the phone to completely stock condition. No root, locked bootloader and preferably S-ON. I've read a few stories where HTC insisted on replacing the motherboard (with an additional full price fee) because the device was S-OFF and I don't want to go there.
Background: I used firewater to S-off the phone as soon as I got it (it was running 1.12 at the time). I have flashed the Harmon Kardon audio stuff (http://forum.xda-developers.com/showthread.php?t=2737498). I have turned off the tamper flag (http://forum.xda-developers.com/showthread.php?t=2708565). I am running the Stock+ rom which is based on 1.57 (http://forum.xda-developers.com/showthread.php?t=2716843).
My plan:
1) Reset my bootloader to locked (http://forum.xda-developers.com/showthread.php?t=2708571)
2) Wipe the phone and restore my very first nandroid backup I made with TWRP. That will get me back to unrooted 1.12 firmware but without the stock bootloader and still S-OFF. Staying with 1.12 will allow me to S-OFF again with firewater if it comes to that. If some kind of emergency came up, I'd hate to spend $25 on sunshine for a one time use on a phone that is going back to HTC forever.
3) Install the stock bootloader that matches 1.12 firmware. Not sure how to do this yet. I'm afraid I won't be able to achieve this with a locked bootloader and no root.
4) Verify everything is back to stock.
5) Set the phone back to S-ON (http://forum.xda-developers.com/showthread.php?t=2758818)
6) Run the 1.57 RUU (http://forum.xda-developers.com/showthread.php?t=2714456)
7) Proceed with the warranty exchange.
I'm not sure running the RUU is 100% necessary, but I figure it's the best bet I have to make the phone completely stock.
Questions: Is this a sane plan? Am I doing anything in the wrong order? Are there any steps that won't work because I've lost root or unlocked bootloader? Am I setting myself up for a brick anywhere?
There is a thread about doing this on a EU M8 (http://forum.xda-developers.com/showthread.php?t=2735235) but I can't tell what, if any, modifications need to be done for the USA T-Mobile version of the M8. There is talk about having to flash a firmware file twice or risk a hard brick when setting S-ON. Do I need to be worried about any of that?
Generally, when you lock bootloader, it says relocked, so they can tell. Maybe reflashing bootloader will work
Sent from my HTC One V using XDA Free mobile app
tzzeri said:
Generally, when you lock bootloader, it says relocked, so they can tell. Maybe reflashing bootloader will work
Click to expand...
Click to collapse
Thanks for the reply. This thread (http://forum.xda-developers.com/showthread.php?t=2708571) appears to give a way to avoid the relocked indicator and shows the proper "locked" text in the screenshot, so I think I am good there.
Any other advice?
I had a similar problem, only I did remove the coating. I wasn't rooted though, haven't seen the need to do so YET. I went into the store and showed the rep there what the problem was, mine wouldn't focus at all anymore. And they sent me a "new" (read refurbished) device, while I held on to mine. I was at the 4 month mark of having the phone and I didn't have insurance on it. No hoop jumping for me at all. If this happens again anytime soon I might have to fight to switch to a different phone. This is just ridiculous. I love the phone but the camera problems are insane for the price of this device. I also told them the problems popped up after I upgraded to 4.4.3 which they did but that's probably just a coincidence.
Sent from my HTC One_M8 using XDA Free mobile app
Gargamel1 said:
I had a similar problem, only I did remove the coating. I wasn't rooted though, haven't seen the need to do so YET. I went into the store and showed the rep there what the problem was, mine wouldn't focus at all anymore. And they sent me a "new" (read refurbished) device, while I held on to mine. I was at the 4 month mark of having the phone and I didn't have insurance on it. No hoop jumping for me at all. If this happens again anytime soon I might have to fight to switch to a different phone. This is just ridiculous. I love the phone but the camera problems are insane for the price of this device. I also told them the problems popped up after I upgraded to 4.4.3 which they did but that's probably just a coincidence.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
Wait, you removed the coating and then went into t-mobile? I would think they would say no to a warranty exchange since you tried to do it yourself first. Get rid of the coating that is.
Sent from my HTC One_M8 using Tapatalk
I thought so also but figured it was worth a try. I did a pretty decent job removing it, and unless the person is fully aware of the issue and some of the diy fixes they won't notice.
Sent from my HTC One_M8 using XDA Free mobile app
Success
UPDATE: T-Mobile gave me a warranty replacement to fix the camera lens problem. I did get the old phone back to completely stock with locked bootloader and S-on before sending it back.
I found it was easiest to use the sunshine installer to gain temp root. You don't need to pay anything since you stop before it goes through the whole S-Off process. Just run the APK and select temp root. When sunshine shows you the next screen, you can exit out and still have root. (http://theroot.ninja/)
In the end I didn't bother with the old nandroid and keeping the exploitable version. I also had the order messed up in my initial post. Here is what worked for me:
1) factory reset the phone (in TWRP I did advanced wipe and also wiped internal storage). This step kills root. Rebooted the phone and verified it was back to factory defaults. Go through the setup wizard and skip all the steps. I couldn't find a way to bail out without going through every step in the wizard.
2) flashed stock recovery (the bootloader was unlocked and the phone was S-Off). Root is not necessary for this since it is done in fastboot. (http://forum.xda-developers.com/tmo...l/ota-recovery-ruus-firmware-dumps-t-t2852107). Rebooted the phone.
3) achieved temp root using sunshine APK
4) locked the bootloader (required before running the RUU). You must have root since you need a SU # prompt in the shell. (http://forum.xda-developers.com/showthread.php?t=2708571). I rebooted again for good measure but it's probably not necessary.
5) reset the phone back to completely stock using the latest 2.22.531.5 RUU. This step does not require root. I found it was easiest to put the phone into fastboot mode before running the RUU. (http://www.htcdev.com/devcenter/downloads)
6) Once the phone booted back up, I looked over everything and made sure it is all completely stock. Checked HBOOT said locked (not relocked) and dis not say tampered.
7) OPTIONAL - set S-On. Again root is not required since this is a fastboot command. (http://forum.xda-developers.com/showpost.php?p=52823014&postcount=2)
My actual process wasn't this streamlined. I ended up doing the RUU a couple of times because I didn't flash the stock recovery first and I didn't think the RUU installed the stock recovery right. Turned out I just didn't know what the stock recovery looked like (it was very confusing since I had never actually used a HTC stock recovery).
Thanks to the authors of the various threads I pulled info from. They are the real MVP's.

Re-Lock Bootloader for Warranty Exchange?

I dropped my phone a few days ago and thanks to the useless Dot View case, it popped out when it hit the ground and on second impact cracked my screen. I remembered you get one free screen repair so I pulled up my information and my 6 month window literally ends on Saturday! (Talk about timing)
I'm doing the advanced exchange, where they overnight you a new device and you send yours back. From what I read online, it's highly unlikely they'll reject my claim for the bootloader being tampered with, but with $599 on lock down I'd prefer to play it safe.
Is there a way to lock it back down if you're S-On? I tried the free S-Off method but it does not work with my phone all that's not an option.
Let me know please, or share experience if you have done the exchange like how I am and had no issues.
Thanks.
Sent from my HTC One_M8
Search for the HTC m8 all in one tool kit you can do everything from there
uoY_redruM said:
I'm doing the advanced exchange, where they overnight you a new device and you send yours back. From what I read online, it's highly unlikely they'll reject my claim for the bootloader being tampered with, but with $599 on lock down I'd prefer to play it safe.
Is there a way to lock it back down if you're S-On? I tried the free S-Off method but it does not work with my phone all that's not an option.
Click to expand...
Click to collapse
I have seen a few reports where HTC has charged people $200+ while doing a "free" glass replacement because the phone was S-Off (HTC insisted the motherboard needed to be replaced).
This is what I did to return my M8 to complete S-On stock before send it in as a warranty return.
http://forum.xda-developers.com/showpost.php?p=55374644&postcount=2
EDIT: I just noticed you are S-On. What I did requires S-Off. Can't you just run the RUU to restore to full stock?
FreydNot said:
I have seen a few reports where HTC has charged people $200+ while doing a "free" glass replacement because the phone was S-Off (HTC insisted the motherboard needed to be replaced).
This is what I did to return my M8 to complete S-On stock before send it in as a warranty return.
http://forum.xda-developers.com/showpost.php?p=55374644&postcount=2
EDIT: I just noticed you are S-On. What I did requires S-Off. Can't you just run the RUU to restore to full stock?
Click to expand...
Click to collapse
Good question. Would it? Doing think I've flashed an RUU for this phone yet.
Once they ship the phone (should be today) I'll try to RUU back to stock and see what it does.
Didn't want to wipe the phone before I had the replacement.
Sent from my HTC One_M8
How do you flash the RUU?
Sent from my HTC One_M8
uoY_redruM said:
How do you flash the RUU?
Click to expand...
Click to collapse
Go download it from http://www.htcdev.com/devcenter/downloads and follow the instructions. At the top of that page you select filter by M8, T-Mobile, USA and v4.4.3 (assuming that is all true for your phone). Look for the download link with a type of RUU.
You will download a windows .exe program. Run that on a windows PC and follow the prompts.
I found it worked better with my M8 if I put it into fastboot mode first.
I flashed the RUU but it still says RELOCKED. Was hoping it would go back to LOCKED but without S-Off I guess I can't accomplish that. I'll have to send it back as is and hope for the best.
Oddly, though, I got the replacement phone today and when I checked my account they had already refunded my $600 hold and I'm not sure why. I obviously didn't return my phone yet. I was told by the rep they would inspect the phone and if anything needed to be repaired they would deduct that from the hold and release whatever the remaining balance is back to my account.
Not sure why they'd refund me before ever inspecting (or receiving for that matter) my phone.
Maybe the credit card hold expired. I'm sure they have the card info on file in case they need to run a new charge.

Help returning to stock Three UK (H3G_001)

Hi,
Please could someone spare a few mins to help me out returning my Three UK One m8 back to completely stock?
This is where I am at:
Phone is Unlocked and S-OFF with Super CID
HBoot - 3.19.0.0000
RADIO- 1.21.21331147A1.19_2G
ROM- Android RevolutionHD 22.1
OS-3.28.401.6
I did a nandroid backup when it was stock, but not sure of the process to get this back to as it was before I started 'playing' - I am returning the handset to Three and need to do this pretty promptly as I only have a few days before its being collected.
After reading the other 'Returning to Stock...' I still cant work out the exact for my given set of circumstances! Call me a newb but I seem to be having a real brain fart when it comes to the whole procedure!
Any helps gratefully received!
Cheers
Jon
It's quite easy really, get your backup, put it in the backup folder and then restore your backup from recovery, relocked your bootloader and s on if you want but I wouldn't s on if I was you. Three properly won't even check. With s off you could also reset the flags for tampered and relocked, just look up the threads on doing that.
Sent from my HTC One_M8 using XDA Free mobile app
Nice one, I have managed to restore the phone to stock, remove the tampered tag, change the software status to 'official' and remove the red txt from the boot screen. I have also managed to recover the stock recovery and update the phone via OTA with the latest Three ROM.
Is there a reason why you do not recommend going back to S-ON? The phone is going back to Three as I have managed to cancel my contract early, so I do not want any come backs saying that I have tampered with the phone...Are you sure that they will not be able to tell I have been 'playing'?
Cheers,
Jon

Having Problems getting back to Stock M8 AT&T Harmon Kardon Edition

My Phone mic is not working, so people can't hear me on the other end. This has happened on many M8s. I have a HTC One M-8 with Sense. I want to get it back to stock in order to send the phone back to HTC because it is still under warranty.
After all of these years of tinkering and getting through my problems, I really hit a major snag. I had Insert Koin as a custom Rom, but went back to stock by flashing RUU. I had the bootloader showing Re-locked, so I am trying to root my phone again to fix that. I currently have S-On.
Can't install SU Binaries through TWRP
I loaded SU, but when I open it up after reboot it says that no binaries are installed. I really need to find out what steps I need to take from here to indicate my phone shows "locked" and have the factory stock installed. Currently my bootloader is unlocked. Can anybody help? I want to return to HTC because it is still under warranty. I have till May, but I really love this phone and want to ship it out and have it fixed as soon as possible.
Thank you!
Teknokill

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