Develop Bugs

HTC Repair

My camera stopped working on my desire after 12months and I contacted HTC. Now I can't fault their service in that they picked it up when they said they would the next day and I have it back a week later. Although they failed to inform me it was being sent back to me.
I open it up and straight away I see my bronze fasica is now a slightly glossy black and they metal volume up and down buttons are now plastic. I fail to see why they had to replace these. My fascia was scuffed but then so is the new one! Also they replaced the AMOLED screen with an SLCD one. All this was done without asking me. The phone has the same S/N although different IMEI.
I just wondering if anyone has experienced this and I am likely to be able to get it back to the original colour. Not keen to have to lose my phone for another 7days - my old iphone 3g is unusable with the new iOS. I realise I am stuck with the screen, not sure if that is good or bad to be honest.

If you still think its broke raise a complaint. I had a nightmare with my trackpad repair.
Sent from my HTC Desire using Tapatalk

f0xy said:
If you still think its broke raise a complaint. I had a nightmare with my trackpad repair.
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
The phone seems to work fine now, probably because they changed everything! But I would have liked to have got the same colour back as I sent off, as the all black and plastic buttons look a bit cheap. I am just a little surprised they needed to change it and you think they might have used a non-scuffed fascia.

I recently got my Desire back from HTC repair, they fitted a new touch panel and also a new bezel (due to a fault not damage). The bezel is the same bronze colour as the old one.

I wonder if legally they can just change the specification of my phone while repairing without telling me. If you took a car in for repair and got it back a different colour, now with a tinted windscreen and it had different scratches than before you would be reasonably annoyed. Not worth as much obviously but still I feel the point remains.
My box cleary says AMOLED screen and what I have now doesn't have one. I guess I am going to have to send it back to get the same colour as I sent them. Just waiting for them to get back to me now.

Complain I did for the ttackpad, ended up getting a new desire and 2 desire s
Sent from my HTC Desire using Tapatalk

f0xy said:
Complain I did for the ttackpad, ended up getting a new desire and 2 desire s
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
2 desire s's? can I have one?

Lothaen said:
2 desire s's? can I have one?
Click to expand...
Click to collapse
Ha the Mrs claimed it! I prefer desire at moment. Rom development is slow for DS.
Although it has great battery life!
Sent from my HTC Desire using Tapatalk

Can you post a pic of how the phone looked when you got it back?
Sent from my HTC Desire CDMA using XDA App

mines off for repair today. how am I gonna survive 7 days..
getting a new mainboard hopefully to fix the overheat/reboot problem.
i want something to go wrong so I get a free Desire S!

I am less interested in free stuff and just want the amoled htc desire in silver/brown (or whatever that colour is) that I had. I already have had to use my unbearably slow iphone 3g for a week now. And I still haven't heard back from HTC with the promised repair report and them telling me what they can do about it.
As for a photo, I will see what I can do.

niko123456 said:
mines off for repair today. how am I gonna survive 7 days..
Click to expand...
Click to collapse
I had to use my wifes old Pink Motorola RAZR for a week!

At the end of the day, you paid for the product with the spec you originally had. AMOLED and with whatever finish it had.
As subjective as it may be, the replacement or repair you receive should match the original product, and if you consider a change a downgrade, it is a downgrade.
If you need the phone, look at the SLCD as an upgrade (personally I prefer them, and theoretically, it is a better display). Better colour reproduction etc.
If not, demand a replacement, whether of parts or of the whole phone, that matches that of your old phone.
The reason for the differing IMEI but same serial number is because they replace all the internals, then assign your old serial number.
Sent from my Desire HD using Tapatalk

Futuredev.tjb said:
Can you post a pic of how the phone looked when you got it back?
Click to expand...
Click to collapse
Image below, fairly obviously not the same phone. You can also see the scratches/chips to the left of the phone.
I just phoned HTC and apparently it takes five working days for them to know why the repair company did this and what they can do. This isn't exactly making me want to get another HTC phone at the moment. Any tips on how to get them to sort things out quickly?
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I am digging up this old thread of mine as my phone has now been to the repair centre three times and is still not working properly. HTC will offer me a refurbished phone built by the repair centre, who I have little trust in, but I have to send my back and wait 7-10 days for another to be sent. A rough outline, or rant, can be found here: http://mollehill.blogspot.com/2011/11/htcs-uk-repair-woes.html
Anyone else had such issues? Or am I just being incredibly unlucky. Not sure I could buy HTC again or recommend them to others.

could they not do a change on delivery? They courier your phone and its swapped on your door step. you get your phone and they get your broken one.

madnlooney said:
could they not do a change on delivery? They courier your phone and its swapped on your door step. you get your phone and they get your broken one.
Click to expand...
Click to collapse
They have now offered me a much quicker turn around on the phone.

Red and blue dots on screen

Just noticed red and blue dots on the screen of my Nexus 7.. Wondering how they got there and if I can remove them or if it will take a rma
(picture didn't show it all)
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Sent from my Nexus 7 using Tapatalk 4

Anyone?
Sent from my Nexus 7 using Tapatalk 4

xfrancis14 said:
Anyone?
Sent from my Nexus 7 using Tapatalk 4
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Click to collapse
That actually looks like LCD burn. My HTC desire is suffering from that. The blue dot is confusing me a bit though. If I were you, definitely RMA it. It will not go away.

This made its way to my Nexus 7 too a week ago , only red and much smaller.. wasn't there before , really have no idea why this happened.

Same here,
Even bigger blue and red blotches. Visible only on highest brightness and black background. I found them with the "Dead Pixel Test".
Should I send it for repair?

same here.
A big Blue splotch visible on the highest brightness in black towards the top right , and a faint red splotch in the middle of the screen. May RMA it but, it will probably have to go back to ASUS for a long time as I bought it from Currys in the UK.

I think I'll end up rmaing mine I just hate how long it will take..
Sent from my Nexus 7 using Tapatalk 4

Mine has a blue spot and it was there from day one. It's very small and I never see it unless on a black screen in a dark room. But I have an rma that I ordered on Saturday so hopefully it ships tomorrow. Didn't rma for the blue dot btw. Paid for 2 day shipping so I'm hoping to have it by the end of the week. I don't mind waiting as I get to use my current n7 till I get my new one. So I don't see not rmaing because of how long it will take. The only downfall with doing an RMA is that they will put a hold for the full amount of the tablet plus tax. They offer free 3-5 day free shipping and the hold will fall off usually within a 5 days to a week depending on your bank or card issuer.
>^.^< Sent From Meow HTC One

Asus screwed up with the 7inch ips on the nexus
Asus obviously messed something up on this device's screen because mine has several red and blue dots as well and a dead pixel as too, I don't think I can RMA it as i have flashed cyanogenmod to it before noticing, can I?

Same here, blue only. And only visible on the Google startup screen, likely cause it's all black.

Just got it on my. Only can see it when I close the web. I wonder if I could replace it through Best Buy. Or through Asus
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Just noticed it on mine when booting it, emailed cpw and Asus, tab was free with contract so not sure who would take it back only had it since oct2013
Sent from my Nexus 7 using xda premium

Duffmantp said:
Just got it on my. Only can see it when I close the web. I wonder if I could replace it through Best Buy. Or through Asus
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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Click to collapse
Just spoken with Asus who asked if I'd set it back to factory setting . told him its nothing to do with software. Going to rma it
Sent from my C6603 using xda premium

Wonder what the manufacture date of those defective units are. I just RMAd my n7 LTE bought new in November 2013 for this very issue. My replacement was manufactured in November 2013. Haven't had any issues *yet* and also the touchscreen bug is gone.

Mine has one blue dot and some light protrusion on the sides. I'm not sure if it's as big as the one in the first picture but it's definitely visible on dark (especially black) backgrounds...

screen is fried after 2 days of use

as the title states, my screen is fried after 2 days of use. I am so disappointed... :crying: i left it on the charger and noticed it was darker than usual. this as well as my battery not charging completely is causing me to really consider not bothering replacing this one and cashing out while I'm ahead
i am having trouble posting pictures directly so...http://1drv.ms/1uVzkyg

Zbraptorsdr said:
as the title states, my screen is fried after 2 days of use. I am so disappointed... :crying: i left it on the charger and noticed it was darker than usual. this as well as my battery not charging completely is causing me to really consider not bothering replacing this one and cashing out while I'm ahead
i am having trouble posting pictures directly so...http://1drv.ms/1uVzkyg
Click to expand...
Click to collapse
That's the first I've seen this. Good thing you still have time to exchange it!

Zbraptorsdr said:
as the title states, my screen is fried after 2 days of use. I am so disappointed... :crying: i left it on the charger and noticed it was darker than usual. this as well as my battery not charging completely is causing me to really consider not bothering replacing this one and cashing out while I'm ahead
Click to expand...
Click to collapse
Definitely a screen burn, image burn-in during charging...
(You can clearly see the charging ring burned into the screen)
That's not a good sign... but this is the first time I've seen or heard anything about this, so most likely just a defective unit.
Definitely get a replacement before it is too late.

Someone else posted something like this a while ago he got his from Google I / O. Apparently his developed screen burn-in pretty quickly as well. I'm hoping these are just defective units and not a sign of things to come for all of us.
Sent from my LG-LS995 using Tapatalk

That looks horrible.

I decided to stick it on the charger all night and its worse (ha!) I'm glad i went through best buy. I'm going in and politely demanding a prompt replacement. its odd, the display seems to have more jagged edges on the screen icons as well as a change in brightness since this problem started.

that sucks man, considering the shortage, I hope you get a quick replacement

https://plus.google.com/109468208780802399420/posts/fZ2YkEkH7aT
Turning the screen off helps charge the battery faster too, don't know why Moto decided to leave it dim...

I called Motorola, they knocked 10% off and free shipping. Best buy couldn't order through their stock system on account of scarcity. I should receive a new one within 4 weeks. I hope it's still the grey band and not the stone leather one. I added more photos of how bad the burn in was.

Yeah, that's crazy. Definitely defective!
I actually liked having the display on all night on my nightstand and using it as a clock. Never had any Ill effects, though

Seems like a defective unit or there would be a ton of people reporting this. Sorry for your loss and I hope you get a replacement soon!

i thought it looked nice as well although it bathed my room in blue light that made it hard to close my eyes.

Zbraptorsdr said:
I called Motorola, they knocked 10% off and free shipping. Best buy couldn't order through their stock system on account of scarcity. I should receive a new one within 4 weeks. I hope it's still the grey band and not the stone leather one. I added more photos of how bad the burn in was.
Click to expand...
Click to collapse
4 weeks?!! WTF! Dammit, I may have to send mine in because of dead pixels. Seems like their are more defective than good ones out there. :/
Sent from my A0001 using Tapatalk

aimfire72 said:
4 weeks?!! WTF! Dammit, I may have to send mine in because of dead pixels. Seems like their are more defective than good ones out there. :/
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Nope people only post when they have issues. What would be the point of everyone with no issues creating a thread to say "my watch works fine"?

i honestly don't think he had a bad unit. i think that these screens are subject to burn in just like early plasma hd screens. he already stated that he left the watch on the charger for two days with a static image. that is a recipe for burn in on screens that are susceptible to burn in. after reading this thread i turn my screen off when the phone is on the charger.

gammite said:
i honestly don't think he had a bad unit. i think that these screens are subject to burn in just like early plasma hd screens. he already stated that he left the watch on the charger for two days with a static image. that is a recipe for burn in on screens that are susceptible to burn in. after reading this thread i turn my screen off when the phone is on the charger.
Click to expand...
Click to collapse
total time on dock was 6 hrs (overnight) i never left it sitting for more than that.

Zbraptorsdr said:
total time on dock was 6 hrs (overnight) i never left it sitting for more than that.
Click to expand...
Click to collapse
well i don't know what to say then. what would make your screen more susceptible to burn in than another. very weird.

gammite said:
well i don't know what to say then. what would make your screen more susceptible to burn in than another. very weird.
Click to expand...
Click to collapse
Maybe some glitch made his screen stay on max brightness while on the charger instead of going dim?

gtg465x said:
Maybe some glitch made his screen stay on max brightness while on the charger instead of going dim?
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That was exactly my thought after seeing this pic:
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I usually do the turn off your screen trick while on the charger to avoid all these.

Red border

I have problem with my G4. I see screen in screen. When i turn of my phone, connect charger, i see blue battery that is charging and red border left/right and on top of the screen: clock, battery and battery %, signal, wifi,....
My friend have same problem but less then me. Both phones are released same month (6/2015) and other friend dont have that problem but he's phone is younger 3m (9/2015).
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BrunoSlivar said:
I have problem with my G4. I see screen in screen. When i turn of my phone, connect charger, i see blue battery that is charging and red border left/right and on top of the screen: clock, battery and battery %, signal, wifi,....
My friend have same problem but less then me. Both phones are released same month (6/2015) and other friend dont have that problem but he's phone is younger 3m (9/2015).
Click to expand...
Click to collapse
that is what you call burn in i didnt expect that it will appear on quantom ips displays which is on amoled displays like the samsung galay series i experience that from samsung s4 and i sell it after seeing that i dont really like to replace the lcd because it will cost me a lot of money, you can download some apps on playstore to remove that just forget what the apps name

Erica Griffin has done a video about amoled displays burning in, specifically on Nexus 6. Watch it and see if it helps you, but I don't think you'll fix it with an app though, I think you'll have to replace your display which should be free if you're under guarantee.

I will send it in service (warranty)

I got a light one at the sides only. Mine was manufactured 10-2015 smh
Sent from my LG-H815 using Tapatalk

This is really strange and is not a typical burn in. A normal burn it can only happen to an amoled display
Sent from my LG-H818 using Tapatalk

5nickers said:
This is really strange and is not a typical burn in. A normal burn it can only happen to an amoled display
Sent from my LG-H818 using Tapatalk
Click to expand...
Click to collapse
Yeah. There are times it disappears. Weird. Very weird. Dunno what to call it.
Sent from my LG-H815 using Tapatalk

I left phone in Service. On my group on Facebook few people have same problem. And all is from same operator. They didnt know till i reported on group
Poslano sa mog ALCATEL ONE TOUCH 4030X koristeći Tapatalk

Phone is Fix. They change mother board and screen
Poslano sa mog ALCATEL ONE TOUCH 4030X koristeći Tapatalk

Many people have this problem

BrunoSlivar said:
Phone is Fix. They change mother board and screen
Poslano sa mog ALCATEL ONE TOUCH 4030X koristeći Tapatalk
Click to expand...
Click to collapse
i would like to send my phone to replace the screen, but i am asking if LG has another version of quantum screens that won't burn in. And..what's the problem with the motherboard?

This is what he told me in service. That he contact lg and they told him to change motherboard (no screen). I was first in that service with G4 and he change my screen because he have lot of them.

I have the same issue with my H815. And bootloader is unlocked so I lost the warranty. One of the best android phone but sh t happens.

This isn't a burn in. This is something else that every other screen has and it's completely normal to have it.
We're running on an LCD display. Any pixel too white for too long will stay a bit whiter than the surrounding pixels for a time until it gets back to normal.
On AMOLED displays it's called a burn-in because the effect is actually permanent. But on LCD displays it fixes itself over time.
Mine too gets these red or pink... "Things"... on the sides of the screen if i was on some white screen for a long time. But give it 5 minutes and it's gone.

i have the same issue guys!i sent it for repair tommorow.so sad..

I have the same problem, although it comes and goes. Only started recently and the phone is about six months old.
Will it get worse with time and is it worth it to replace under warranty if it will just happen again?
Sent from my LG-H815 using Tapatalk

I noticed today my LG G4 clock has burned into the screen. This has never happened to me on any Android phone. This phone has become a nuisance.
Sent from my Nexus 4 using XDA-Developers mobile app

I have been having it for 6 months and I just noticed this.
Ramres said:
This method allows changing the bootloader and install an unlocked bootloader to flash a custom recovery?
Click to expand...
Click to collapse
CloudSA said:
I have the same problem, although it comes and goes. Only started recently and the phone is about six months old.
Will it get worse with time and is it worth it to replace under warranty if it will just happen again?
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
Sent from my LG-H815 using XDA-Developers mobile app

Are you guys using high brightness? Like 80-100% all the time?
Sent from my H815 using Tapatalk

Mine is mostly on auto brightness but I don't go outdoors much. At night I set it no higher than 30%.
Sent from my LG-H815 using Tapatalk

Who else has backlight bleed?

There have been a few reports on Reddit of backlight bleed in demo units. Personally, one of my Raspberry Rose units has the backlight bleed (between the home and app switcher buttons, aka circle and square) and the other does not. I created a form to get an idea if this issue is widespread (like the G2x) or if maybe it's just an early batch problem or it's really not a problem and just a few flawed units. Please contribute to the form either way, the more data the better.
https://docs.google.com/forms/d/e/1...FaGANnb1DlA_gATnM9EYXKxg/viewform?usp=sf_link

For reference, this is a bad case of the backlight bleed:
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I have a slight bleed at bottom that I would never noticed without you pointing it out.

I have it as well right in between the circle and the square button...not cool for a brand new phone to have this problem right from the start...time to have Verizon send me a new one

techrider6262 said:
I have a slight bleed at bottom that I would never noticed without you pointing it out.
Click to expand...
Click to collapse
Sorry! It's not noticeable on certain screens, seems like solid white/light gray is most prone to showing it. My G2x didn't have much bleed, but that had a whole class action lawsuit against it.

Sinister04wrx said:
I have it as well right in between the circle and the square button...not cool for a brand new phone to have this problem right from the start...time to have Verizon send me a new one
Click to expand...
Click to collapse
Light bleed is a complaint on a lot of devices even tv's.

I as well have the light bleed in that same exact spot. Yours looks a lot worse than mine though. To be honest, I think it's mainly an LG thing to have something slightly wrong with their displays. I've had their v10 and every flagship after that besides the v30 and they always had that slight light bleed issue

AwesomeFabe said:
I as well have the light bleed in that same exact spot. Yours looks a lot worse than mine though. To be honest, I think it's mainly an LG thing to have something slightly wrong with their displays. I've had their v10 and every flagship after that besides the v30 and they always had that slight light bleed issue
Click to expand...
Click to collapse
Yeah, but at least the V10/20 had a secondary backlight with a weird screen design to blame it on. I'd actually understand it more if the bleed on this one was around the notch, the bottom doesn't make much sense.

TheJesus said:
Yeah, but at least the V10/20 had a secondary backlight with a weird screen design to blame it on. I'd actually understand it more if the bleed on this one was around the notch, the bottom doesn't make much sense.
Click to expand...
Click to collapse
I think it does since the bottom is where all the ports are.

There's a tiny amount of backlight bleed on mine. Right at the bottom of the screen, just like in your picture. Just not nearly as bad. In fact, I didn't notice it until I went looking for it. Picked up a gray one from T-Mobile yesterday.

Just exchanged mine at TMobile. Exact location of bleed

[email protected] said:
Just exchanged mine at TMobile. Exact location of bleed
Click to expand...
Click to collapse
Did it fix it?

I had a small mark at the exact same spot as the OP so I will be exchanging mine at Tmobile when they open in 2 hours.
In my experience, bleeding does spread over time. I am on Jump on Demand and will probably only keep this for less than 6 months but still, now that I have noticed the spot, it will drive me nuts.

Yep, new one is flawless

why is that more with the gray one ?

Well, thanks for that. Just realized I have one in the exact same spot, too. I don't think it will drive me nuts, but now I know it's there.

im on HK/SG set. my screen is perfect.. no such issue

I have the light bleed as well, I bought mine off craigslist and now I can't even walk into a store to exchange. So looks like I'm screwed and can't even exchange. And I don't know if LG will do anything if I contact them. They rejected my LG promise registration for 2nd year warranty since I didn't buy directly from an authorized retailer.
Sent from my LM-G710 using Tapatalk

kirdroid said:
I have the light bleed as well, I bought mine off craigslist and now I can't even walk into a store to exchange. So looks like I'm screwed and can't even exchange. And I don't know if LG will do anything if I contact them. They rejected my LG promise registration for 2nd year warranty since I didn't buy directly from an authorized retailer.View attachment 4518687
Sent from my LM-G710 using Tapatalk
Click to expand...
Click to collapse
you should still have manufacturer warranty. you'll have to sent it into LG, but they'll have to fix it.

WaxysDargle said:
you should still have manufacturer warranty. you'll have to sent it into LG, but they'll have to fix it.
Click to expand...
Click to collapse
Thanks hopefully they do since I can't unsee the light bleed now.
Sent from my LM-G710 using Tapatalk