Develop Bugs

Broken glass

Hey guys, am i the only one? Phone did not fall or something else, it is only one week since i bought it.

It's hard to tell from the picture, but are you sure it isn't just a scratch on the screen protector?

No, it isn't just a scrtch. Line became longer too.

Maybe you walked against something while your phone was in your pocket?
Sent from my LT15i using Tapatalk

I would't post this if somethig like that happened.

Try to remove the original SE screen protector and see if the scratch/crack glass is on the display as well.
If it is, I would strongly suggest to take it to the nearest warranty repair shop.

It is scratched screen protector.

Yeah and the scratch went 2 cm longer itself

my arc has colorbubbles :S
in some points no more color
and over the Display at the display sensor its a bit broken
do you think i can change it by warranty ?

My Arc has fallen on the road 2 times & in my room 3 times.. Not a single scratch on screen.. Just a little scratch in the cornor where it's HDMI-thing...

Anyone know how to replace just the glass? Mine broke from dropping it face first on the ground

LanEvoVII said:
Anyone know how to replace just the glass? Mine broke from dropping it face first on the ground
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don't know if it is in there but check this thread : http://forum.xda-developers.com/showthread.php?t=1123609

better than die after update, at least know you are responsible. )

[Q] Broken Screen genuine?

Hi, as you may guessed, broke my screen, quite badly though 95% touch interface still works and have kept it like this for about 2 months.
Now my patience is gone with the major crack lines and some yellow spots. Plus I have to always rotate to interact sometimes due to the 5% dead area of touch panel.lol
I've looked at replacements (as its been said, replace lcd+digitiser) but my question rests on the quality of the parts.
I've read through the forums and seen some ebays links. Are these genuine screen? Are they high quality, to the same quality as the original?
Where is the best place to get them (I'm in the UK). I will replace it myself.
Thanks ever so much.

davestuarts said:
Hi, as you may guessed, broke my screen, quite badly though 95% touch interface still works and have kept it like this for about 2 months.
Now my patience is gone with the major crack lines and some yellow spots. Plus I have to always rotate to interact sometimes due to the 5% dead area of touch panel.lol
I've looked at replacements (as its been said, replace lcd+digitiser) but my question rests on the quality of the parts.
I've read through the forums and seen some ebays links. Are these genuine screen? Are they high quality, to the same quality as the original?
Where is the best place to get them (I'm in the UK). I will replace it myself.
Thanks ever so much.
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Hey sad to hear that. I recently had to replace mine since soft keys stopped working, I bought cheap chinese 50usd and to my opinion is quality is at acceptable level - screen is as good as the original one, digitizer and assembly fitted perfectly my only concern is that its not a gorilla glass but other than that its(again in my opinion) is 1:1
Good luck with replacement
p.s If you have troubles with wifi after opening the phone check the threads there is one that shows fix for the bent antenna pins

peshko69 said:
Hey sad to hear that. I recently had to replace mine since soft keys stopped working, I bought cheap chinese 50usd and to my opinion is quality is at acceptable level - screen is as good as the original one, digitizer and assembly fitted perfectly my only concern is that its not a gorilla glass but other than that its(again in my opinion) is 1:1
Good luck with replacement
p.s If you have troubles with wifi after opening the phone check the threads there is one that shows fix for the bent antenna pins
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Thanks peshko69. Yeah, really hurt me when the screen cracked. I guess all the technology in gorilla glass is only for scratches not dropped protection. First time ever I cracked a screen.
I will investigate further. I have found a company that looks very good Rounded.com. They seem to do genuine parts I think and prices are reasonable too.
btw thanks for the wifi tip.

davestuarts said:
Thanks peshko69. Yeah, really hurt me when the screen cracked. I guess all the technology in gorilla glass is only for scratches not dropped protection. First time ever I cracked a screen.
I will investigate further. I have found a company that looks very good Rounded.com. They seem to do genuine parts I think and prices are reasonable too.
btw thanks for the wifi tip.
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No problem. For safety i would recommend something like http://www.ebay.com/itm/TPU-Gel-Silicone-Skin-Case-Cover-Screen-Protector-For-HTC-One-X-AT-T-LTE-XL-New-/320956130309?pt=LH_DefaultDomain_2&var=&hash=item4aba79e405 & http://www.ebay.com/itm/NEW-XtremeGuard-FULL-BODY-Clear-LCD-Screen-Protector-Shield-Skin-For-HTC-One-X-/320890807909?pt=US_Cell_Phone_Screen_Protectors&hash=item4ab6952665 - the case wraps around your phone and screen lies 2mm below the case and if dropped the case will absorb the impact( speaking from experience ).
Good luck

davestuarts said:
Thanks peshko69. Yeah, really hurt me when the screen cracked. I guess all the technology in gorilla glass is only for scratches not dropped protection. First time ever I cracked a screen.
I will investigate further. I have found a company that looks very good Rounded.com. They seem to do genuine parts I think and prices are reasonable too.
btw thanks for the wifi tip.
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There used to be a dropped thread, one guy dropped his from the 2 floor (3rd floor for all you across the pond) and all the happened was the outer shell was crushed in the corner.
Then you get some people he just knock it off a sofa or bed and screen is a goner it's all about the landing.
Sent from my HTC One X using xda app-developers app

About my hox front glass of the lens..

Hi guys
Seems like my lens' front glass is doing some kind of micromovement, as if the glue wore off, melted or something.. Anyone else having this? Do you think it's some big deal or should I ignore it? Thx

indafeis said:
Hi guys
Seems like my lens' front glass is doing some kind of micromovement, as if the glue wore off, melted or something.. Anyone else having this? Do you think it's some big deal or should I ignore it? Thx
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Could you provide some pictures or a video showing the movement?

Don't think I can, it's so small I'm not even sure there is some movement.. Though I'll try

I can confirm this, guess the glue gets weak. Didn't cause any problem though
Gesendet von meinem HTC One X mit Tapatalk 2

I have experienced the same issue.
When new, my HOX camera glass sat about half a mm out from the metal rim. Now with everyday use it has been pushed back inside the metal rim, it sits about half a mm inside.
Not sure if its related but my camera no longer focuses anymore, no matter what rom.

indafeis said:
Hi guys
Seems like my lens' front glass is doing some kind of micromovement, as if the glue wore off, melted or something.. Anyone else having this? Do you think it's some big deal or should I ignore it? Thx
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Mine also did that... Also the glass was very scratched.
I was sending it in for repairs (other reasons, wifi and screen distortions) and I also mentioned the camera glass thing.
They replaced the mainboard, battery and cover

michael_or said:
I have experienced the same issue.
When new, my HOX camera glass sat about half a mm out from the metal rim. Now with everyday use it has been pushed back inside the metal rim, it sits about half a mm inside.
Not sure if its related but my camera no longer focuses anymore, no matter what rom.
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Don't think it's related actually, though I think the camera might be a bit unsure about focus, as if the focus lens (which are not the front-protection lens) were unstable or something.. But can't proof anything, I'm not sure if it has always been a bit like that or what.. No big deal anyway.
So I'm not the only one having this problem, at least it's not giving any issues anyway!

One M8 camera lens replacement (warranty service)

Hi, would service center replace all housing cover or only camera lens? Thanks

acmerw said:
Hi, would service center replace all housing cover or only camera lens? Thanks
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none, they will repolish your lense out of scratches...
The second thing... that lense scratching is only your fault, not HTC's... it like hitting a car in front of you and blaming your car maker about your driving style...

Ferrum Master said:
none, they will repolish your lense out of scratches...
The second thing... that lense scratching is only your fault, not HTC's... it like hitting a car in front of you and blaming your car maker about your driving style...
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I agree with you partially. When you pay a huge deal for a premium car, and the manufacturer uses flimsy carbon fiber body, what do you do ? Go back and report. If you were to crash the car made out of a metal, there would be subtle damage. The same doesn't happen with a carbon fiber body. In this case, the manufacturer has to be blamed. Its their fault.
And polishing the lens would further cause additional scratches on it. :good:
---------- Post added at 07:42 AM ---------- Previous post was at 07:40 AM ----------
acmerw said:
Hi, would service center replace all housing cover or only camera lens? Thanks
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Only the lens would be replaced.
Does yours have scratches on the display ?

No lenses won't be replaced. The seconds the material does not matter, you can scratch almost anything, it is cheaper to learn some manners or pick up some protecting cover. Car warranty also is broken on ANY car if you forgot to change oil after certain milage.

acmerw said:
Hi, would service center replace all housing cover or only camera lens? Thanks
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Hey there, so got your lens replaced ? Lemme know..

Tej XFire said:
Hey there, so got your lens replaced ? Lemme know..
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I also want to know if HTC acknowledge this lens coating issue and replaces the lens for free (I assume with upgraded version of the coating)
I am wandering if this is general problem with all M8s? I am aware that not all owners are reporting the issue. I think if this is related to heavy usage, ie heavy gaming and thus overheating. Some users are not a gamers and do not use their phones to the extent they start heating so much- hence the coating stays undamaged.
So my question is: are you a heavy user and is your lens scratched?

Ankobarabanko said:
I also want to know if HTC acknowledge this lens coating issue and replaces the lens for free (I assume with upgraded version of the coating)
I am wandering if this is general problem with all M8s? I am aware that not all owners are reporting the issue. I think if this is related to heavy usage, ie heavy gaming and thus overheating. Some users are not a gamers and do not use their phones to the extent they start heating so much- hence the coating stays undamaged.
So my question is: are you a heavy user and is your lens scratched?
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I'm not a heavy user. I don't game on these huge 4k screens. Well, mine had scratches long ago. I tried my luck out polishing them,but in vain. It further damaged it. The only solution was to get it replaced for no charge. As I've seen, many(most) M8's suffer from the same issue. Many people are ignorant about this issue and might have to visit the service sooner or later. A trip to the service is a must though. Why else get it replaced straight away, instead of HTC back firing you that it was your fault. Just get it replaced before its too late.
By the way, does yours have scratches on the display ? That seems to be a common issue too. :good:

Actually I am still using my One X. But I am seriously considering buying the M8.
Do you know if this problem is applicable to newer batches or it has random occurrence? I could not find anywhere information about HTC addressing this issue.

Ankobarabanko said:
Actually I am still using my One X. But I am seriously considering buying the M8.
Do you know if this problem is applicable to newer batches or it has random occurrence? I could not find anywhere information about HTC addressing this issue.
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Even though you get an M8 from the newer batch, it takes me to explain you the fact that these are not made up of diamond. Lets be very clear with that point. I'm using my S3 till date. I know its got blemishes all over, and the camera lens has many tiny scratches; it doesn't bother me since anyways those scratches are small, and they wouldn't be in focus. Never expect the device to stay in mint condition. Once it leaves the factory, things wont be the same. Lol, some have defects when manufactured ! Just enjoy the device ! :good:

M8 lense ? Parts? Same or different for each carrier
I am curious are all lenses the same size for each carrier on the m8 model. I'm finding a sprint one but no at&t.
I asume it shouldn't be a difference

Cracked Sapphire Camera glass

Anybody know where I can get this repaired or where I can buy the part?
I'm actually quite dissapointed with the strength of the lens it cracked in my pocket like seriously shame on you HTC.

Mine did the same thing. They replaced it under the uh oh protection but I'm pissed I had to use it 2 days into owning the device.

I refuse to use my uh oh protection on it, like it doesn't effect how my pictures come out just not appealing

PhyscoAssassinx said:
I refuse to use my uh oh protection on it, like it doesn't effect how my pictures come out just not appealing
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I had the same problem here in the UK. The retailer did exchange it for me with no fuss we don't have the uh oh protection here

PhyscoAssassinx said:
Anybody know where I can get this repaired or where I can buy the part?
I'm actually quite dissapointed with the strength of the lens it cracked in my pocket like seriously shame on you HTC.
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How did you make out? Just happened to me... http://forum.xda-developers.com/one...mera-cover-t3073421/post60241785#post60241785

Any luck?
My M9 camera just cracked down around the middle as well :/ 2 days, no mishandling at all. Did anyone have any luck getting it fixed/replaced without using Uh-oh protection?

Sadly I haven't read anyone who's had any luck, people are just keeping it as is or getting it replaced with uh oh

Mine was replaced in store in the UK with no issues

This is disturbing. I work in construction and bang my phone on stuff while in my pocket. Thought the sapphire was an upgrade lol

Sapphire is extremely hard and resistant to scratching... But that also means it's brittle. While it's going to be extremely hard to scratch, it's going to be easier to crack.
Which is also another reason(aside from being expensive) they probably chose not to use it on the screen. (Apple as well)

so i got annoyed and just took the rest of the glass off i faced two issues, one due to the crack under certain lights i would get a glare, kinda like when you wet glass and see the rainbow colors, secondly dust got under the lens and i couldn't clean it out the pictures would look fuzzy, and lastly the cracked really F*&#!ed with the beauty of the phone....sigh so here it is, hopefully replacement parts start to pop up soon so i can put a new glass :fingers-crossed: (wheres the brickwall headbash smiley?)

I posted this in another thread but got no response. Has anyone without a case got cracked camera glass? Most seemed to have been in cases in the other thread. Maybe an issue with heat dissipation?
I don't get why they have to have such a large piece of glass with such a small lens?
We don't have Uh Oh in the UK and I don't insure so I'm really worried about this happening to mine.

ive got the same problem after 6 days no insurance and no uh oh protection, but after a bit of searching i found a replacement lens on ebay it seems too cheap to be sapphire glass but in my eyes id prefer something that wont just crack again http://www.ebay.ie/itm/New-Replacem...012?pt=LH_DefaultDomain_0&hash=item19ffc4ec3c

charlie_gti said:
ive got the same problem after 6 days no insurance and no uh oh protection, but after a bit of searching i found a replacement lens on ebay it seems too cheap to be sapphire glass but in my eyes id prefer something that wont just crack again http://www.ebay.ie/itm/New-Replacem...012?pt=LH_DefaultDomain_0&hash=item19ffc4ec3c
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This advert seems to be for an adhesive (for the lens cover ) not the lens cover .
This company often is a useful source of smartphone spares.
They don't appear to stock many items for M9 currently, maybe range will broaden in time.
http://www.etradesupply.com/htc/android-models/htc-one-m9.html
Sent from my HTC One M9 using XDA Free mobile app

charlie_gti said:
ive got the same problem after 6 days no insurance and no uh oh protection, but after a bit of searching i found a replacement lens on ebay it seems too cheap to be sapphire glass but in my eyes id prefer something that wont just crack again http://www.ebay.ie/itm/New-Replacem...012?pt=LH_DefaultDomain_0&hash=item19ffc4ec3c
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paul_59 said:
This advert seems to be for an adhesive (for the lens cover ) not the lens cover .
This company often is a useful source of smartphone spares.
They don't appear to stock many items for M9 currently, maybe range will broaden in time.
http://www.etradesupply.com/htc/android-models/htc-one-m9.html
Sent from my HTC One M9 using XDA Free mobile app
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If you read the comment from the seller it says " The Lens have the film on it, Please Remove"
so it is indeed the lens and adhesive. it's typical of items from China that the translation is not very accurate.
I have ordered a few lens/adhesive kits for the M8 and they all have worked just fine, I'm sure this one is no different

Cracked glass here, too
Thanks for the eBay link. My husband and I both purchased HTC ONE M9 phones two Fridays ago. His camera lens cover glass/crystal/whatever was cracked straight across horizontally BY ITSELF after we had owned our phones for FOUR DAYS.
HTC and T-Mobile kept passing us back and forth because it was less than 14 days. HTC wanted T-Mobile to fix it, T-Mobile wanted us to use our HTC Uh Oh protection.
In the end, we are being forced to use the Uh-Oh. I'll try that eBay item first, though!

Just notice today that mine is broken also. Don't really want to use my oh uh protection just for that

Did not find a link on the whole WWW
Hello people,
My M9 lens cover cracked also, and I do not think it is because of a hit, as I tend to take care of my stuff. But it did so now I have to replace it.
Bought tools and glass from ebay, all together about £10. You can find it even cheaper. I will replace it on my own as HTC are very stupid with their policy, £30 just for diagnostic (like I do not see the glass being cracked) + repair + parts. It is overly priced.
Does anybody have a link with how to replace this glass from the M9?
If not, do you have to take the back cover off to do this?
Thank you.
Regards.

I got cracked lens cover, I have removed it awaiting New cover from eBay however without lens cover on camera does not focus on distance objects only close up. Could this be ddie to no lens cover or is the camera broken

I replaced my lens from ebay. To remove it I used a hair straitener as a hotplate to loosen the adhesive around 180 deg F
I wore rubber gloves/ and pried the sapphire off of the camera with an exacto knife and or razor blade.
Double checked to make sure I had all of potential glass shards.
I proceeded to take off the back of the new lens and lined it up and from there I now have a perfectly non-cracked lens.
Problems I ran into this. I have had a piece of dust or sand on my camera lens since I cracked it(maybe beach sand?) and always have this unfocused 1mm 'gray' spot. If I had an air compressor I would have made sure to blast my lens with it hoping to remove that spot.
I live my life with a grey spot on ALL of my photos .
But aesthetically it is barely noticeable and my lens is not cracked. I plan to use my Ut Oh protection when I get close to my date.