Headphone jack: slight knocks change track - G3 Q&A, Help & Troubleshooting

Hi
I'm having a really unbearable problem with the headphone jack - any slight knocks to the headphone connector cause the track to skip or pause - as if I were pressing buttons on a button controller. My headphones are mid-range Shures (i.e. high build quality) and do not cause this behaviour on other phones. Has anyone had anything similar? Or have any suggested workarounds? It makes it basically impossible to use the phone to listen to music with whilst walking...
Many thanks

konsta819 said:
Hi
I'm having a really unbearable problem with the headphone jack - any slight knocks to the headphone connector cause the track to skip or pause - as if I were pressing buttons on a button controller. My headphones are mid-range Shures (i.e. high build quality) and do not cause this behaviour on other phones. Has anyone had anything similar? Or have any suggested workarounds? It makes it basically impossible to use the phone to listen to music with whilst walking...
Many thanks
Click to expand...
Click to collapse
That's funny when I knock mine sometimes it goes to voice activate what bugs me

jaythenut said:
That's funny when I knock mine sometimes it goes to voice activate what bugs me
Click to expand...
Click to collapse
Yes: I get that behaviour too.

Took mine back to the shop for a replacement. Seems to be fine on the new handset.

Same problems here. Returned the first one to Best Buy,and the new one has the same problem. It's it just a software update to fix it?

Same here. Touching or slightly tapping the headphone plug either pauses/skips the track or opens up Voicemate (which cannot be disabled in settings). There has to be some software running that 'manages' audio connections.
I tried LG support and they didn't address the issue at all but said it might warrant an RMA.

Mine was fine for two weeks and just noticed the problem today. It's highly frustrating.
Update: noticed for some reason sometimes when the headphones are plugged in it recognises it as a headset and thats when knocking the phone jack either triggers voicemate or skips tracks. If you get it to recognise it as headphones it seems to be fine.

Same here. Sometimes with my audio cable it recognizes it as headphones. Sometimes when I plug in the audio cable it doesn't work at all unless I unplug it a few times. Overall volume for audio cable and Bluetooth is pretty low too.

Last two days the problems got worse for me to the point I can't get it to detect my headphones properly, always a headset. I did notice however that if it detects it as a headset the volume would be quieter even on the same sound setting.
To stop the annoying issue for now, as I use PowerAmp, I have enabled the PowerAmp lockscreen widget and disabled the headset controls. As I never use a headset (BT or otherwise) this seems to have stopped the knocks skipping tracks for me.

kinnyfaifai said:
Last two days the problems got worse for me to the point I can't get it to detect my headphones properly, always a headset. I did notice however that if it detects it as a headset the volume would be quieter even on the same sound setting.
To stop the annoying issue for now, as I use PowerAmp, I have enabled the PowerAmp lockscreen widget and disabled the headset controls. As I never use a headset (BT or otherwise) this seems to have stopped the knocks skipping tracks for me.
Click to expand...
Click to collapse
Yep I can confirm above fixed issue and besides PowerAmp S**ts on stock player.

I have only noticed it in my cars when listening to Spotify . I use an aux port and a 3.5 mm cable in both. My issue is the phone not recognizing a cable is plugged in some of the time. I have to repeatedly unplug and replug until it recognizes it. Seems to work better if I unplug from the stereo rather than the phone. It had also kicked off a few times between songs. So far it's been fine with headphones, but very limited use, so inconclusive. I'm not sure if the cause, but stinks of a software bug.

jaythenut said:
That's funny when I knock mine sometimes it goes to voice activate what bugs me
Click to expand...
Click to collapse
Same here except it happens when I'm using Google Maps to navigate on my bike..........any little bump on the road and it goes to Voice Activation. It's really annoying and frustrating

I have to unplug and plug the cable several times in the car before it will recognize an aux connection. Thinking of trying a different cable, who knows, it might help. But it does sound like a software problem rather than a hardware one
Transmission sent from my LG G3.

I've tried 4 different cables, they don't seem to change the results unfortunately.
Sent from my LG-D851 using XDA Free mobile app

I contacted customer service (UK) regarding this matter. This is what they replied and I quote:-
Hi Steven,
Thank you for your query regarding your LG G3 (D855).
After reading through your email and looking into this for you I can advise that the problem you are experiencing is going to be down to the phone using the KnockOn Function against your leg. In this instance we would like you to try and face the phone screen so it is not touching your leg when it is in your pocket and to make sure there is nothing else in the pocket with your G3.
This could also be affected by the Genuine LG G3 head/earphones not being used. Please make sure you are using the correct Head/earphones whilst performing the above test.
If you still experience a problem after doing this then we would highly advise for you to contact us back so we are able to investigate this further and resolve this for you.
We hope this works for you Steven.
I hope my email has answered your query and assisted you today; I would really appreciate your feedback. Please help us to improve our customer service by completing the short survey after this email.
Thank you in advance.
Kind regards
Josh
LG Electronics UK Help desk
----------------------------------
LG Customer Services
UK: 0344 847 5454 Ireland: 01 686 9454
Mon-Fri 8am to 7:30pm Sat 9am to 6pm Sunday 10am to 4pm
Closed bank holidays
www.lg.com/uk <http://www.lg.com/uk>
You can even reach us via our Web Chat facility through the LG UK website
<http://www.lg.com/uk/support/contact-customer-support>

Same problem
I am getting the same issue where Headphone jack: slight knocks change track.
I read Stevemiddies post about what LG said. (good work Steve for raising to them) and I dont see how it be down to the "knock on". I have taken phone out and cant replicate issue by "knocking" the phone anywhere. But the smallest of touches on the headphone input to the LGG3 causes it to pause or skip tracks...
I also read Kinnyfaifais post about how using poweramp can stop this. Great bit of advice. but i dont really want to have to pay for poweramp to fix an issue which LG should fix..it cant be right that a phone with headphones cant be put in your pocket!!! I have the quick circle case too.
COME ON LG lets see a fix

andy9182 said:
I am getting the same issue where Headphone jack: slight knocks change track.
I read Stevemiddies post about what LG said. (good work Steve for raising to them) and I dont see how it be down to the "knock on". I have taken phone out and cant replicate issue by "knocking" the phone anywhere. But the smallest of touches on the headphone input to the LGG3 causes it to pause or skip tracks...
I also read Kinnyfaifais post about how using poweramp can stop this. Great bit of advice. but i dont really want to have to pay for poweramp to fix an issue which LG should fix..it cant be right that a phone with headphones cant be put in your pocket!!! I have the quick circle case too.
COME ON LG lets see a fix
Click to expand...
Click to collapse
For sure the response from LG was not really relevant to this issue.
I have used my Shure SE 535's, Sennheisers, Klipch's and of course the LG supplied headphones. The problem remains.
I don't believe it has anything to do with the 'knock code' personally. The problems happen every time I move the headphone jack at the point of entry to the phone.
I also have the Poweramp Pro version but despite following previous posters advice, it has not resolved the problem.
It remains deeply frustrating.

stevemiddie said:
For sure the response from LG was not really relevant to this issue.
I have used my Shure SE 535's, Sennheisers, Klipch's and of course the LG supplied headphones. The problem remains.
I don't believe it has anything to do with the 'knock code' personally. The problems happen every time I move the headphone jack at the point of entry to the phone.
I also have the Poweramp Pro version but despite following previous posters advice, it has not resolved the problem.
It remains deeply frustrating.
Click to expand...
Click to collapse
It didn't solve it for me in the end either. As I have root, I disable VoiceMate through TiBu. I agree it's highly annoying and LG needs to address this issue.

kinnyfaifai said:
It didn't solve it for me in the end either. As I have root, I disable VoiceMate through TiBu. I agree it's highly annoying and LG needs to address this issue.
Click to expand...
Click to collapse
Does disabling voice mate fix it?
Sent from my LG-D851 using XDA Free mobile app

jsauce75 said:
Does disabling voice mate fix it?
Sent from my LG-D851 using XDA Free mobile app
Click to expand...
Click to collapse
Yup! It seems to have stopped it, not triggered at all since I disabled it.

Related

Bluetooth Audio Stutter

Hi all, got my LG G3 D855 yesterday moving up from a Nexus 4. My first impressions where mixed, the screen was certainly a massive improvement but the phone feels incredibly laggy in comparison to my Nexus 4, but I was willing to work with it for a while. This morning I've tried linked my phone to my car's Bluetooth just like I would with my N4 to listen to music on daily commute. However I've noticed that around 3/4 a mintue the music stutters - only when the screen is off. I tried both Spotify and Google Play Music, having the same results with both.
Anyone else with the same problems / know how to fix this? It's incredibly annoying and could easily be a deal breaker for me.
I have the D855 3GB, I don't have any BT issues (using it in the car and with BT headphones). Did you try to delete the pairing and re-pair the G3 to the car BT ?
I have the Nexus 4 too and I don't feel that the G3 is laggy as in your description (it stutters very rarely and this started to happen after I installed Xposed and some modules).
Mine is a 2GB version wonder if that is causing me some of these problems
If it's when the screen is off, it sounds like the phone is trying to save power with the cpu and is causing problems. Changing the buffering might help if you use an app that can do that, or disabling this feature of the phone could work too.
I've been using my cars built in Bluetooth audio, and also through jaybird bluebudz. Both work perfectly with no issues whatsoever, I'm in a European 16gb 855 with 2gb ram. I'll continue to test, but it's worked very well with mp3 through the standard music app
mjb152 said:
I've been using my cars built in Bluetooth audio, and also through jaybird bluebudz. Both work perfectly with no issues whatsoever, I'm in a European 16gb 855 with 2gb ram. I'll continue to test, but it's worked very well with mp3 through the standard music app
Click to expand...
Click to collapse
Do you know what version of bluetooth your car has and if it uses Apt-X? It could be that it has trouble with certain formats, or could just be an individual problem.
Sorry i don't know, it's a seat alhambra 2013, touch screen and built in. There is very little documentation on those things in this car. I'll Google about the jaybirds later on, but they're also very new.
I have a similar issue with tunelink auto bluetooth receiver in my car, but audio works just fine with my jbl flip speaker at home...
There is a issue with bt sound when running art I heard.
SperVaxjo said:
There is a issue with bt sound when running art I heard.
Click to expand...
Click to collapse
I am using ART. I will try switching back and see if it makes any difference. Will report back soon!
flaring afro said:
If it's when the screen is off, it sounds like the phone is trying to save power with the cpu and is causing problems. Changing the buffering might help if you use an app that can do that, or disabling this feature of the phone could work too.
Click to expand...
Click to collapse
I've tried closing down all other apps and turning everything else off Wi-Fi, NFC etc. With regards to changing the buffering do you know of any apps that would allow me to do this?
Confirmed it was enabling ART that caused the Bluetooth audio to stutter. Thanks for the help.
Simbady said:
Confirmed it was enabling ART that caused the Bluetooth audio to stutter. Thanks for the help.
Click to expand...
Click to collapse
Thanks for letting us know. That's a big deal for me. Also in case the problem comes back, I haven't ever used a music player that didn't come with the phone so I can't help you there.
Are any of you guys able to voice dial over bluetooth by pressing/holding the bluetooth button? Redial works fine just not voice dialing.
Im using a D855 32gb
Simbady said:
Confirmed it was enabling ART that caused the Bluetooth audio to stutter. Thanks for the help.
Click to expand...
Click to collapse
Np.
Did u have this issue with bluetooth headset also?
scarecrow2012 said:
Are any of you guys able to voice dial over bluetooth by pressing/holding the bluetooth button? Redial works fine just not voice dialing.
Im using a D855 32gb
Click to expand...
Click to collapse
Are you using ART or Dalvik? I don't have the phone, but this is an important feature to me. Strongly considering this phone, but I don't want to lose features such as dialing a call with a bluetooth device.
Does Google Voice Dial not pop up?
sailindawg said:
Are you using ART or Dalvik? I don't have the phone, but this is an important feature to me. Strongly considering this phone, but I don't want to lose features such as dialing a call with a bluetooth device.
Does Google Voice Dial not pop up?
Click to expand...
Click to collapse
Sorry for the late reply I was on holidays. I'm using Dalvik. Holding the headset button does nothing, double pressing the headset button does redial the last number. Google Voice Dial does not pop up. I've tried multiple headsets from different manufacturers with no luck. The BlueAnt headset says that this feature (voice command) is not supported by this handset.
There is a work around to re-map the redial button but its not the best option and only works about 60% of the time. It also costs a couple of bucks but that's not a big deal.
If you have a Android Wear device you can dial from that also.
Bluetooth Voice Dial missing is a huge disappointment for a flagship phone.
Playing around with a G3 at an AT&T store, I connected my bluetooth earpiece to the display model. I long pressed the earpiece button and a LG dialog box popped up asking what I wanted to do, listing a call xxxxx command. It listed names & numbers. I use a Plantronics earpiece. It's older, not the latest & greatest, but can be had for under $20. Does anyone else see this?
The AT&T is a model D850, if I recall correctly.
Hi there
Sorry to reopen this thread but I have noticed that I am getting audio stutter since upgrading to Lollipop. Doesn't matter which audio app I use, it happens all of them for me. Has anyone else noticed this?
nbanbury said:
Hi there
Sorry to reopen this thread but I have noticed that I am getting audio stutter since upgrading to Lollipop. Doesn't matter which audio app I use, it happens all of them for me. Has anyone else noticed this?
Click to expand...
Click to collapse
I have this issue still also. On ANY Lollipop stock LG software or rom, it stutters, but on AOSP it doesn't. I even emailed LG about it to only receive a snotty reply telling me that as I had installed a custom rom my warranty was void and they wouldn't help.
Has been driving me mad for months, small but very annoying blemish on an otherwise near-perfect phone!

G3 suffers from an old audio jack hardware glitch

Original thread modified after i finally figured out what the problem was, original text can be found in the quote below this post.
Edit:
Ok so this is a very old annoying HARDWARE glitch.
For some reason android detects regular headphones as a special headset sometimes and this causes many annoying problems such as a nonexistant contact point causing random headset special functions to trigger. (skip music, open google voice, random volume changes, even make random calls)
Software solutions to this problem either don't work on latest Android versions or cause numerous problems and resource overhead.
Solution:
Keep plugging and unplugging headphones slowly, quickly, forcefully, etc etc until you see the headphones icon appear instead of a headset icon. Once this happens the problem is GONE until you unplug headphones and plug them back in again and don't get lucky.
It will presumably not happen with most headphones or else manufacturers would have been made to care by millions of pissed off customers. As it is they don't appear to give a damn to the plight of some of us.
Dinger558 said:
In the last 2 days for some reason Google Now keeps being randomly triggered. Sometimes for a whole minute without end.
When the device is locked I keep hearing that woman's voice of how I need to unlock the device to use Google Now.
it's getting incredibly annoying.
I tried killing it, it just restarts itself. In settings it's already set to "Off" and it still pops up. Uninstalling it just resets it to factory and solves nothing.
Please someone tell me how to get rid of the damn thing.
I'm having exactly this problem on my G3:
android.stackexchange.com/questions/62417/google-search-appears-out-of-nowhere
android.stackexchange.com/questions/66135/google-now-launches-when-headphones-are-plugged-in
Click to expand...
Click to collapse
If you're rooted install greenify and xposed. Greenify will tell you what is triggering Google now to start. And you need xposed for that added feature in greenify
Sent from my LG-D850 using XDA Premium 4 mobile app
3085
Ok so this is a very old annoying HARDWARE glitch.
For some reason android detects regular headphones as a special headset sometimes and this causes many annoying problems such as a nonexistant contact point causing random headset special functions to trigger. (skip music, open google voice, random volume changes, even make random calls)
Software solutions to this problem either don't work on latest Android versions or cause numerous problems and resource overhead.
Solution:
Keep plugging and unplugging headphones slowly, quickly, forcefully, etc etc until you see the headphones icon appear instead of a headset icon. Once this happens the problem is GONE until you unplug headphones and plug them back in again and don't get lucky.
It will presumably not happen with most headphones or else manufacturers would have been made to care by millions of pissed off customers. As it is they don't appear to give a damn to the plight of some of us.
Dinger558 said:
Ok so this is a very old annoying HARDWARE glitch.
...
Click to expand...
Click to collapse
First of all, thank you so much! Your trick helped
But are you sure that this is a Hardware Problem?... If I just need to plug my headphones in and out, doesnt that imply that this is more of a software issue?
Kalaidos said:
First of all, thank you so much! Your trick helped
But are you sure that this is a Hardware Problem?... If I just need to plug my headphones in and out, doesnt that imply that this is more of a software issue?
Click to expand...
Click to collapse
It could be a software but likely both at fault.
Android OS appears to mistake regular headphones for a headset, this does not happen consistently making a hardware aspect to this problem certain.
A very simple fix would be to include in a future android the option to disable headsets entirely or allow manual switching by tapping the icon.
But they probably wouldn't do that, after all, why care about a minority?
Wait is that what the little microphone icon is? I've had that a few times, was wondering what the heck it was.
Dinger558 said:
It could be a software but likely both at fault.
Android OS appears to mistake regular headphones for a headset...
Click to expand...
Click to collapse
I cant convince myself that this is a hardware issue, the G3 is a flagship and they just can't use faulty hardware that affects everyone
Kalaidos said:
I cant convince myself that this is a hardware issue, the G3 is a flagship and they just can't use faulty hardware that affects everyone
Click to expand...
Click to collapse
It's a very old issue. You can find mention of it in smartphones going back years.
I can't be sure but I think the headphone jack gets a faulty contact with a non-existent third contact point that only headsets use. Thereby convincing the OS that it's a headset and not headphones,
This doesn't appear to happen to all headphones.
Dinger558 said:
Ok so this is a very old annoying HARDWARE glitch.
For some reason android detects regular headphones as a special headset sometimes and this causes many annoying problems such as a nonexistant contact point causing random headset special functions to trigger. (skip music, open google voice, random volume changes, even make random calls)
Software solutions to this problem either don't work on latest Android versions or cause numerous problems and resource overhead.
Solution:
Keep plugging and unplugging headphones slowly, quickly, forcefully, etc etc until you see the headphones icon appear instead of a headset icon. Once this happens the problem is GONE until you unplug headphones and plug them back in again and don't get lucky.
It will presumably not happen with most headphones or else manufacturers would have been made to care by millions of pissed off customers. As it is they don't appear to give a damn to the plight of some of us.
Click to expand...
Click to collapse
My issue is a little different. Whenever I insert headphones (have tried 3 now). The only thing I've not yet tried was unrooting. I had Viper installed as well as Xposed and a few modules all of which I've since removed. All with no improvement. Anyone ever seen this or find a post I may have missed?
This is crazy, one day I just put my headphones that I always use in and they just worked, and every time I put them in they register as normal!

Tracks change by shaking when connected via aux.

When I connect my G3 to my car stereo via aux, tracks change forwards or backwards, when I give the phone a shake to either left or right. A track also pauses if I shake the phone towards me and starts playing when i shake it away from me. The phone is also very eager to launch Voice Mate when listening music like this.. None of these issues occur if I listen to music with headphones or the phones own speaker. I can't find anything in the settings that would turn this feature/problem off. Has anyone experiences this or know how this could be set off?
Dfthy said:
When I connect my G3 to my car stereo via aux, tracks change forwards or backwards, when I give the phone a shake to either left or right. A track also pauses if I shake the phone towards me and starts playing when i shake it away from me. The phone is also very eager to launch Voice Mate when listening music like this.. None of these issues occur if I listen to music with headphones or the phones own speaker. I can't find anything in the settings that would turn this feature/problem off. Has anyone experiences this or know how this could be set off?
Click to expand...
Click to collapse
This is not a feature, its one of many bugs with the AUX-output. Sometimes you get the voice mate problem, sometimes skip tracks, audio explosions, buzzings and alot of times the output is not recognized at all.
There is a long thread about this on the forum but as far as I know theres no solution to this particular problem yet. Maybe a ground loop isolator solves this problem too?
Dyln said:
This is not a feature, its one of many bugs with the AUX-output. Sometimes you get the voice mate problem, sometimes skip tracks, audio explosions, buzzings and alot of times the output is not recognized at all.
There is a long thread about this on the forum but as far as I know theres no solution to this particular problem yet. Maybe a ground loop isolator solves this problem too?
Click to expand...
Click to collapse
Yeah, it seems there are alot of aux and audio problelms. I hope some of these problems can be fixed via ota updates but i'm thinking about returning this phone..

Solution to headphone/aux audio pausing/skipping

This is a cross post from the thread I found on reddit, I take no credit for this find.
The problem for this person was "I purchased some Beyedynamic DT990 Pros (low impedance ersion; 32ohm) and there is some issue with the jack. It seems to trigger the button of me pressing the microphone button, with minimal movement. It either brings up voice command or just pauses the music, even if I just turn off the screen. If I try to increase the volume it also brings up the voice command sometimes.
Just moving the phone slowly causes the music to stop (if it doesnt already when turning the screen off.
Anyone have any solutions to this? These are good headphones, they work with my pc perfectly. I will test with my ipod aswell.
I was thinking of getting a female to male jack just to see if a different connector works. But these are audiophile headphones so the quality isn't really questionable."
and the solution was
"Download the app SoundAbout. It lets you force your phone to detect the headphones correctly. My G3 was doing the exact same thing and ever since I downloaded SoundAbout around a week or so ago everything has been working fine." "What I do is put the headphones into the jack, but not all the way until it clicks in. Just put it in enough to where the phone senses them. If the phone senses them as a headset, remove the headphones (not necessary to take them completely out, just off of the sensor inside the headphone jack) and try again. Once it detects them as regular headphones you can click them in like normal."
Sorry for the poor formatting, and unable to link the reddit thread because my account lacks posts but I found this extremely helpful and hope everyone with this issue does too.
Credit goes to tmfrosch9
Thread is LG G3 can't deal with proper headphones-
Another method from goldswimmerbj
"I have seen that many people are having issues with the phone picking up headphones as headsets and pausing music on it's own and also causing LG voice to pop up. This issue is caused by the phone picking up headphones incorrectly.
Put the headphones in slowly until you hear 2 faint beeps. Once you hear those just continue plugging in the headphones."
Hope this solves your problems with the LG G3,
My LG G3 has a different problem I guess
Thanks for the info OP.
Mine has headset issue, but only during phone calls.
When I play music, I have no problem at all, during the phone calls, this is where the issue comes. the sound is bad, just like the phone is in a really bad reception area, however, when I unplug the headset, use the phone itself, there is no problem at all, same for the speaker.
i tried with different headset, all same result. I tried the options in the thread above, same. also, my phone detect the headsets ok, once the headset is plugged, the phone has the headset icon appeared
my phone is LG G3, 32G, Canadian Bell version.
any help would be much appreciated

Wired Headset Buttons

Randomly out of nowhere my phone has started acting strange with the buttons on my headphones. Only occasionally does it skip songs like it's supposed to, sometimes it lowers or raises the volume instead and other times it does nothing at all. At first I thought it might be the headphones so I tried a new pair same problem. I tried reinstalling the software on the phone same problem. Tried using a different player app same problem. It never used to do this before and strangely works perfectly fine sometimes. Is anyone else experiencing anything like this and have any ideas or solutions? Thanks for your time ?
JakeDHS07 said:
Randomly out of nowhere my phone has started acting strange with the buttons on my headphones. Only occasionally does it skip songs like it's supposed to, sometimes it lowers or raises the volume instead and other times it does nothing at all. At first I thought it might be the headphones so I tried a new pair same problem. I tried reinstalling the software on the phone same problem. Tried using a different player app same problem. It never used to do this before and strangely works perfectly fine sometimes. Is anyone else experiencing anything like this and have any ideas or solutions? Thanks for your time
Click to expand...
Click to collapse
I ran into this on my prior phone (Droid Maxx). It turned out the headset port went bad...likely something got into it and damaged it or otherwise prevented a good consistent connection. You could try to see if there is any dust or particles inside the port and see if you can clean it out. Likely another reason Bluetooth headsets seem to be the way of the present and future....good luck!
S
Thanks I'll give it a shot. Issue I have with my Bluetooth is they die too fast. I work 10 hr shifts and they don't survive the whole time lol.
JakeDHS07 said:
Thanks I'll give it a shot. Issue I have with my Bluetooth is they die too fast. I work 10 hr shifts and they don't survive the whole time lol.
Click to expand...
Click to collapse
Yeah - battery life always key...I just got an email announcing the new Jaybird headset...I have the Jaybird X3s and I get 8 hrs and they are great for running. You might want to look into the below...reviews seem to be good. But they are newly announced too.
Tarah Pro
WIRELESS SPORT HEADPHONES
RUN FOREVER
• 14hr Playtime
• Sweat & Waterproof (IPX7)
• Switch Fit - Over Or Under Ear
• Premium Sound With Custom EQ
• Music + Calls
$159.99
Those look awesome! Will look into thanks!

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