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My phone has been randomly shutting off, and by random, I do mean just that. It will tell me I have a full charge and then shut off, and then every attempt to restart it, will cause it to immediately shut off again. Sometimes I wait half an hour, and then turn it on, and it will last me the rest of the day on standby. Sometimes it lasts me several hours playing music, other times (most notably when using wifi or gprs, it will only last minutes).
I have seen on occasion the battery indicator will give me a warning saying its almost dead when I reboot it, before it shuts itself off again. This is going from 80+ % full to suppposedly nearly drained in an instant.
So yeah ok, maybe I need a new battery? Thats what I figured, until I bought a car charger. The charger was from the T-mobile store, it was marked for the Dash and Wing.
When I plug it in, i get the charging icon, the little orange LED, but it gets incredibly hot. Almost too hot to hold in about 10 minutes. It doesn't seem to charge it at all, even though it gives me the icon.
I should mention, the phone NEVER dies in use when plugged into the wall or USB, nor does it heat up, but it will act up randomly like previously described when using the car charger.
What do you guys think? Should i get a new battery or do you think something else is wrong? I do enjoy the things I can do with this phone, but its starting to become more trouble than it is worth I think (was always bothered by the memory leak to begin with...).
When at the Chicago Blackhawks rally (outside, hot day), my phone apparently shutdown while in my pocket. I reached for it to take a photo, and realized that I could not turn the phone on. I immediately figured that I had activated some resource hogging app while in my pocket, but it seemed unlikely as the battery was mostly full last time I had looked at it. After fiddling with it for a bit, I decided to take the battery out and try to turn it back on. This worked, and the phone rebooted with almost 70% battery life left.
I ended up giving this phone to my wife as she wanted a white phone, and I went and got a red version. Yesterday, the same thing happened to the white phone again. The phone was in my wifes (black) purse, in the sun, while she was in the pool. She was unable to charge the phone or turn it on until she removed the battery.
I can only think that heat is a factor here. Has anyone else had this issue? Is this a "feature" to keep the phone from over heating? Possibly a defect? Unlike an iPhone, the MyTouch doesn't say anything about it shutting down from overheating when it reboots.
Also, I've never had a phone shut down from these relatively mild heat conditions. If it is heat related, this phone is rather temperamental in regards to over heating...
Thanks,
Danny
I has to be a defective device i work in the sun all day few days in over 95 degrees and listen to music at the same time. Never had that problem
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Sent via the XDA Tapatalk App
Got my One X on Friday (no sim card as the company I got it from had forgotten to send them out with the phone)
Have been playing around with it most of day yesterday, putting few apps on etc, haven' used it for games.
Last night when coming out of apps and going back to home screen was taking a while to display (kept saying "loading"), eventually home screen appeared. this happened a few times, I then tried to put a widget on screen and it just froze on loading and gave me a message to sat "Sense had stopped working" and then restarted. Thought I had best restart the phone so tried using the restart option and nothing, so went for switch off, which it did and now will not reboot.
Phone did feel a little hot on the back by the camera but did not think too much of it, when I try to turn on the phone I get the HTC screens then as soon as the homescreen comes up before you can unlock it the phone vibrates and shuts down.
Left the phone over night without charging it and is still the same this morning.
Have tried Factory reset, still no joy.
Led notification is flashing red/green constantly if you plug into charger.
Having read some about this on other HTC phones it seems my phone has overheated, but surely should have cooled down now after being off all night and not on charge (am in the UK so excessive hot weather is not the cause )
Finally received the sim card in post this morning so tried putting that in, still no joy, think I am going to put in in the garage as its really cold in there.
Any ideas before I send it back. I think its knackered.
pacswoman said:
Got my One X on Friday (no sim card as the company I got it from had forgotten to send them out with the phone)
Have been playing around with it most of day yesterday, putting few apps on etc, haven' used it for games.
Last night when coming out of apps and going back to home screen was taking a while to display (kept saying "loading"), eventually home screen appeared. this happened a few times, I then tried to put a widget on screen and it just froze on loading and gave me a message to sat "Sense had stopped working" and then restarted. Thought I had best restart the phone so tried using the restart option and nothing, so went for switch off, which it did and now will not reboot.
Phone did feel a little hot on the back by the camera but did not think too much of it, when I try to turn on the phone I get the HTC screens then as soon as the homescreen comes up before you can unlock it the phone vibrates and shuts down.
Left the phone over night without charging it and is still the same this morning.
Have tried Factory reset, still no joy.
Led notification is flashing red/green constantly if you plug into charger.
Having read some about this on other HTC phones it seems my phone has overheated, but surely should have cooled down now after being off all night and not on charge (am in the UK so excessive hot weather is not the cause )
Finally received the sim card in post this morning so tried putting that in, still no joy, think I am going to put in in the garage as its really cold in there.
Any ideas before I send it back. I think its knackered.
Click to expand...
Click to collapse
The blinking leds means your phone is overheating, you better not use the phone while charing (until the problem is fixed).
The reason why sense 4.0 might be crashing all the time is because of the widget, if you use a Calender Widget it keeps crashing until you remove it! Try to remove all your widgets and see if that solves the problem.
H-Cim
Thanks for you ideas but.........
Cannot use the phone on charge or otherwise, will not boot up past the HTC screen, widget will already be gone as have factory reset the phone, not sure how long it takes the Phone to cool down but has been off and in a cold room for over 12 hours now, so don't it will resolve itself. An option for other HTC phones is to take the battery out to reset the problem, but this is not an option on the One X, just wondered if anyone had any ideas.
pacswoman said:
H-Cim
Thanks for you ideas but.........
Cannot use the phone on charge or otherwise, will not boot up past the HTC screen, widget will already be gone as have factory reset the phone, not sure how long it takes the Phone to cool down but has been off and in a cold room for over 12 hours now, so don't it will resolve itself. An option for other HTC phones is to take the battery out to reset the problem, but this is not an option on the One X, just wondered if anyone had any ideas.
Click to expand...
Click to collapse
You didn't do any rooting I assume ?
The device is probably damaged in some way, I'd say take it to the seller and see what he says. I haven't read these issues before so they are not a known problem... Probably a hardware problem ?
pacswoman said:
H-Cim
Thanks for you ideas but.........
Cannot use the phone on charge or otherwise, will not boot up past the HTC screen, widget will already be gone as have factory reset the phone, not sure how long it takes the Phone to cool down but has been off and in a cold room for over 12 hours now, so don't it will resolve itself. An option for other HTC phones is to take the battery out to reset the problem, but this is not an option on the One X, just wondered if anyone had any ideas.
Click to expand...
Click to collapse
This is not normal. Phone should cool down completely in a matter of minutes, not hours. If it's overheating to such an extent that you can't use it, it is faulty.
H-Cim said:
You didn't do any rooting I assume ?
The device is probably damaged in some way, I'd say take it to the seller and see what he says. I haven't read these issues before so they are not a known problem... Probably a hardware problem ?
Click to expand...
Click to collapse
Nope haven't rooted.
I think that the phone is faulty so back it goes then. Tried ringing the company but they are not open on a Saturday so will have to wait to see if they are open on Monday now (but this is a Bank Holiday) but we will see.
Thanks for your thoughts
Mimsy said:
This is not normal. Phone should cool down completely in a matter of minutes, not hours. If it's overheating to such an extent that you can't use it, it is faulty.
Click to expand...
Click to collapse
My thoughts too, but you never know Tried ringing the company but they are not open on a Saturday so will have to wait to see if they are open on Monday now (but this is a Bank Holiday)
Just a quick update
Phone has now been off for 24 hrs, in a cold room, tried to switch on this morning still no luck cannot get past the HTC screens. Put it on charger and still showing led notification that phone is overheating. Boxed it back up, it is going back tomorrow and want a replacement
This is making me think do I want the One X with these overheating issues
pacswoman said:
Got my One X on Friday (no sim card as the company I got it from had forgotten to send them out with the phone)
Have been playing around with it most of day yesterday, putting few apps on etc, haven' used it for games.
Last night when coming out of apps and going back to home screen was taking a while to display (kept saying "loading"), eventually home screen appeared. this happened a few times, I then tried to put a widget on screen and it just froze on loading and gave me a message to sat "Sense had stopped working" and then restarted. Thought I had best restart the phone so tried using the restart option and nothing, so went for switch off, which it did and now will not reboot.
Phone did feel a little hot on the back by the camera but did not think too much of it, when I try to turn on the phone I get the HTC screens then as soon as the homescreen comes up before you can unlock it the phone vibrates and shuts down.
Left the phone over night without charging it and is still the same this morning.
Have tried Factory reset, still no joy.
Led notification is flashing red/green constantly if you plug into charger.
Having read some about this on other HTC phones it seems my phone has overheated, but surely should have cooled down now after being off all night and not on charge (am in the UK so excessive hot weather is not the cause )
Finally received the sim card in post this morning so tried putting that in, still no joy, think I am going to put in in the garage as its really cold in there.
Any ideas before I send it back. I think its knackered.
Click to expand...
Click to collapse
I have the same problem about the loading, gonna try to remove the calendar widget; however Sense never crashed.
The heating your phone is experiencing is probably because it's faulty.
Sometimes mine becomes hot too, but in a bunch of minutes cools down.
lordjone, have you seen this thread? I was having the same problem and this fixed it. http://forum.xda-developers.com/showthread.php?t=1597880&highlight=loading
Oletha said:
lordjone, have you seen this thread? I was having the same problem and this fixed it. http://forum.xda-developers.com/showthread.php?t=1597880&highlight=loading
Click to expand...
Click to collapse
Well, I never had so many loading screens and with ARHD rom this problem is completely gone because the sense is entirely loaded in memory. Anyway disabling the background activities breaks the multitasking which i consider bad because i found usefull the ability to switch between apps.
Thanks for your answer
Sent from my HTC One X using XDA
Hey Pacswoman - what was the outcome??
telc said:
Hey Pacswoman - what was the outcome??
Click to expand...
Click to collapse
Got my replacement, had it a week now with no issues at all. Deffo something wrong with the last one, this one seems quicker and doesn't get so hot on the back where the camera is. So far so good. No screen flex problems......very happy bunny. Love it
Giving new phone is only a placebo effect. Because all HTC one x's overheat with high usage.
As soon as the CPU starts bursting more then 50% on only a 1000 MHz (max is 1500) then the phone starts heating up to over 53 degrees. At the point of 48 degrees reached in minutes the LED starts flaching red and green rappidly. when boosting up performance the battery will eventually reach 63 degrees celcius making it almost to hot to hold on to. Most apps crash when the 53 degrees is reached.
I havent tested a 100% CPU load on 1500 MHz but im guessing eventually the battery will burn, damage the unit beyond repair.
I have tested this on 3 different one X's from 3 different places, they all have this problem.
When you play tegra zone games like dungeon defenders it will take about 15 minutes to reach 48 degrees starting to make the led flash, warn for overheat. this game uses 50% of the CPU on aprox 1000 MHz.
I really dont wanna know what happens when you play a game wich uses 100% of the CPU on 1500 MHz...
This happens with and without charging. Wich makes me wonder.. Why they put in a CPU that uses so much power it burns down the battery and overheating it even on 50% CPU usage. This way there is absolutely no way the full power of the one x can ever be used without active cooling it. If you can use only 1000 MHz on 50% max what use is it to put in such a powerfull CPU, and games that will damage the phone.
For the record... Li-ion shouldnt be exposed to temps of 63 degrees for a long time. they will age in days, if not leak, explode or burn.
unbelievable that HTC made such a crappy device!
Not to mention that the battery dies in minutes when CPU uses full power.
to see your temp battery, cpu usage, cpu frequency and much more, download Cooltool in the playstore. its free. it can be custimized big time and root is not required
When a Li-ion battery is exposed to 40 degrees or higher the capacity will be reduced to about 35% a year. The one x becomes 50 degrees easily making the capacity drop even bigger. When using the phone allot above the 50 degrees will make you end up charging the one x multiple times a day after one year
So...my girlfriend's galaxy nexus started randomly shutting off in the past few weeks..it was completely stock..so i decided to root it, change the kernel, ROM and baseband...
However, it still does it with no particular pattern..the only consistent thing is that it seems to happen when we're out of the house..not turning on or off any particular wireless service like wifi Bluetooth etc...i even tried tapping on the back a few times like some other forums suggested...but that didn't recreate the problem..so I'd really be happy to hear any troubleshooting/suggestions/etc..
truthlesshero said:
So...my girlfriend's galaxy nexus started randomly shutting off in the past few weeks..it was completely stock..so i decided to root it, change the kernel, ROM and baseband...
However, it still does it with no particular pattern..the only consistent thing is that it seems to happen when we're out of the house..not turning on or off any particular wireless service like wifi Bluetooth etc...i even tried tapping on the back a few times like some other forums suggested...but that didn't recreate the problem..so I'd really be happy to hear any troubleshooting/suggestions/etc..
Click to expand...
Click to collapse
heat? is it getting hot? the phone has a safety to shut odd when the cpu temp reaches 110C. but i find it hard to imagine that it reaches 110C just sitting there(unless its plugged in, sitting in a non ventilated area).
If it's doing that and its stock and unrooted then you need to take it back
forgot to remind you to return to stock & locked before taking it back....if you choose to do so
simms22 said:
heat? is it getting hot? the phone has a safety to shut odd when the cpu temp reaches 110C. but i find it hard to imagine that it reaches 110C just sitting there(unless its plugged in, sitting in a non ventilated area).
Click to expand...
Click to collapse
Yeah...i don't think it gets that hot
The phone is just usually in the car..and I've had the chance to hold it right after it shuts off..i wonder if taking the case off..in case, like you said, ventilation might be the problem..
jase33 said:
If it's doing that and its stock and unrooted then you need to take it back
forgot to remind you to return to stock & locked before taking it back....if you choose to do so
Click to expand...
Click to collapse
Definitely..the root toolkit helps and i would able to flash a stock image and relock the phone..
just an extra bit of info in case someone googled/searched for this same problem and fell on this forum...
because after my searches, everyone that has had the same problem doesn't seem to have an answer...and now my phone, who did it a few times in the first few months...now has started to do it almost consistently...
randomly when i leave the house, it just goes to sleep and then the phone is turned off
the phone is NOT hot and it's literally minutes of being in the car or going for a walk, without bluetooth or gps or wifi on...and even when it is, sometimes it will still turn off
no pattern at all...both rooted and not, stock rom and not...stock kernel and not (have tried stock, james bond, and trinity so far)...
i'm going to try uping the min frequency and different governors to see what happens...
i will keep this thread updated
Try to see what happens if you hold the phone screen up and drop it 1 or 2 inches.
I am currently on my 5th Galaxy Nexus from Verizon. Phone 3 and 5 had a problem of turning off in my pocket. Almost every time I took the phone out is was off. I finally discovered that any jarring movement turns the phone off. If I did anything more then gently place it on the counter the phones would shut off. This occurs with the standard battery and back and the slim extended battery and battery back. The phone is inside a Seidio Convert case and this still occurs.
Mr. Toad said:
Try to see what happens if you hold the phone screen up and drop it 1 or 2 inches.
I am currently on my 5th Galaxy Nexus from Verizon. Phone 3 and 5 had a problem of turning off in my pocket. Almost every time I took the phone out is was off. I finally discovered that any jarring movement turns the phone off. If I did anything more then gently place it on the counter the phones would shut off. This occurs with the standard battery and back and the slim extended battery and battery back. The phone is inside a Seidio Convert case and this still occurs.
Click to expand...
Click to collapse
it seems like there's a good chance that's what's happening...as a fresh boot/install of any rom, including stock, and any kernel, any radio, all cause it to randomly shut down. but i noticed if it's NOT in my pocket and i hold it in my hand it almost never ever shuts down...so i'm thinking this is the problem...will keep this updated..thanks
I'm on my 4th Nexus because of "randomly" shutting down
As much as I love my rooted Nexus (4.1.1 ) full_toro_userdebug, after a couple of weeks, each phone has been shutting off randomly in my pocket or just jarring it in any way. I finally seemed to have fixed it by putting a small block of tissue paper the size of the battery between the case back and the battery.
It has allowed me to drop it from an inch or two above a wood table as drop it....It is 24 hours now. I will update with any change.
truthlesshero said:
just an extra bit of info in case someone googled/searched for this same problem and fell on this forum...
because after my searches, everyone that has had the same problem doesn't seem to have an answer...and now my phone, who did it a few times in the first few months...now has started to do it almost consistently...
randomly when i leave the house, it just goes to sleep and then the phone is turned off
the phone is NOT hot and it's literally minutes of being in the car or going for a walk, without bluetooth or gps or wifi on...and even when it is, sometimes it will still turn off
no pattern at all...both rooted and not, stock rom and not...stock kernel and not (have tried stock, james bond, and trinity so far)...
i'm going to try uping the min frequency and different governors to see what happens...
i will keep this thread updated
Click to expand...
Click to collapse
Any updates from you? I am having the same problem in that my screen will turn off and I can't get it to turn back on without pulling the battery. I can tell the phone is still on because LED notifications will continue to blink but the power button doesn't do anything.
Interestingly I've noticed lately that after I pull the battery and restart the phone, it seems to reset the battery stats. For example, tonight my phone has been off the charger for about 2 hours but after I just had to pull the battery, it booted back up and battery stats say it's been on battery for 24 minutes only.
Anyone else experiencing anything similar?
mrlaughter said:
As much as I love my rooted Nexus (4.1.1 ) full_toro_userdebug, after a couple of weeks, each phone has been shutting off randomly in my pocket or just jarring it in any way. I finally seemed to have fixed it by putting a small block of tissue paper the size of the battery between the case back and the battery.
It has allowed me to drop it from an inch or two above a wood table as drop it....It is 24 hours now. I will update with any change.
Click to expand...
Click to collapse
had this problem for several weeks: as long as i used the phone everything went fine but when i put it to sleep and stuff it in my pocket it shut itself down every second or third time.
your tipp with the tissue paper did the trick for me, no shutdown in the last five hours. thanks!
Has anyone found the reason for this happening? first time in eight months, my nexus turned down. first few turning offs phone has been hot and battery normal (70 ,80%). the last time the phone was cold and empty battery (although it was full). i am on custom rom (AOKP).
husko said:
Has anyone found the reason for this happening? first time in eight months, my nexus turned down. first few turning offs phone has been hot and battery normal (70 ,80%). the last time the phone was cold and empty battery (although it was full). i am on custom rom (AOKP).
Click to expand...
Click to collapse
I suspect the phone is turning itself off because of a bad battery connection. I've had my GN for several months and it has just started turning itself off whenever it is in my pocket, and occasionally when I'm holding it. It all began after about a 4 foot drop which caused no visible damage. Reseating the battery appears to help. I hope it's this simple for everyone else.
colinlbc said:
I suspect the phone is turning itself off because of a bad battery connection. I've had my GN for several months and it has just started turning itself off whenever it is in my pocket, and occasionally when I'm holding it. It all began after about a 4 foot drop which caused no visible damage. Reseating the battery appears to help. I hope it's this simple for everyone else.
Click to expand...
Click to collapse
i do not think that the battery connection is here a problem... when the phone was ˝off˝ i tried to call myself from mothers phone and everything was normal (in speaker of her phone it was ringing), but my phone was dead... nothing..
so i came to the conclusion that the phone is not exactly turned off, but the screen is and the power button does not work also. that is why i cant ˝turn on˝ my phone.
looks like the phone is in some kind of standby, but i dont know why this happens, maybe it is rom issue... i switched from AOKP to CM10 and so far (4 days) the phone has not been turned off by itself.
battery connection for me
colinlbc said:
I suspect the phone is turning itself off because of a bad battery connection. I've had my GN for several months and it has just started turning itself off whenever it is in my pocket, and occasionally when I'm holding it. It all began after about a 4 foot drop which caused no visible damage. Reseating the battery appears to help. I hope it's this simple for everyone else.
Click to expand...
Click to collapse
I agree with the battery connection guess. I had the same problem of it turning off randomly and it hasn't happened to me since I cleaned off the connectors on both the battery and the phone. Good luck to everyone else!
i am having the same problem
truthlesshero said:
So...my girlfriend's galaxy nexus started randomly shutting off in the past few weeks..it was completely stock..so i decided to root it, change the kernel, ROM and baseband...
However, it still does it with no particular pattern..the only consistent thing is that it seems to happen when we're out of the house..not turning on or off any particular wireless service like wifi Bluetooth etc...i even tried tapping on the back a few times like some other forums suggested...but that didn't recreate the problem..so I'd really be happy to hear any troubleshooting/suggestions/etc..
Click to expand...
Click to collapse
do you also have dream scene enabled? i have noticed that when i have my nexus plugged in and the dream scene is on that it is hard to get it just to the main passcode screen upon hitting power button.
now the phone just randomly turns off , while in the middle of charging sitting completely still on my desk.
wtf is going on with this phone?
I had this issue when I first got the GN.
Unfortunately, I think it is a permanent hardware issue (at least it was for me). Not due to software/firmware or anything like that. I would get random reboots, sometimes once a week, sometimes twice a day.
I finally had to make use of the warranty and send it into verizon. I got a new one, and it works great! Not a single random shutdown or reboot.
First of all, please forgive the "urgent" wording in the title, but I'm really desperate.
I'm on vacation in another country, flight back is in less than 3 hours.
Earlier, I stowed my phone in my pocket while going on a water slide. I admit it's not the brightest of ideas, but I figured what's the point of owing a waterproof phone if I can't even take it to the water park for on demand shoots, right? Anyway, my phone slipped out of my pockets at the end of the slide, and it sunk to the bottom, submerged for about 7 minutes before I realized it was gone and retrieved it.
Nightmare ensues. First it won't turn on, then after a few attempts at powering on (including vol up + pwr), it vibrated once as if it was going to turn on, but then got stuck at the Sony logo, shortly after it simply died. Nothing could wake it. I did a quick inspection of all the flaps, no visible water damage.
I'm actually okay with it being a brick. But the real problem began about a few hours later. It started vibrating, non-stop. Powered off, no screen. No response to anything. I even tried the hard power off using the OFF button in the SIM slot, doesn't stop vibrating.
So right now, with only a few hours left until a 4 hour flight, I desperately need a way to somehow STOP the vibrating. I have to carry the phone on board since it's got a lithium battery built in, can't stow it in my luggage. The vibrating is really loud and annoying, and I know it's going to drive the entire cabin crazy. My initial hope was that the continuous vibrating will drain the battery and die on its own, but after at least 8 hours straight it's still going strong - I don't even know if I should be mad or glad.
I'm not looking for a fix to the bricked phone right now, my only priority is to get it to stop vibrating ASAP. Please, by all the powers of XDA, help!!!
Hey.
A bit late... I hope everything went okay on your flight.
But there was really not much you could do. Except smash it on the ground or remove the back panel and cut the battery (not easily doable though).
Did it stop? Its amazing it vibrated for so long without dying. But I guess its just another proof that the screen is the biggest battery drainer
Sent from my Z1c running AICP
Ok, here's the follow up.
While waiting at the airport, I decided to try turning on the phone one last time, and amazingly it turned on. Unfortunately, that didn't stop the vibration, so I tried shutting it down properly. Still no luck. Suggests it's likely a hardware issue causing the malfunction.
The good news is that the battery was down to 7% at that point, so the most sensible thing to do was to exhaust the remaining juice. I turned the phone back on, set screen brightness to max, switched off ALS, disabled low battery mode, and ran the most taxing game I had. It took about 10 minutes to hit 1%, but I did not expect it to last an additional 20 minutes after hitting the 1% mark. I was playing intensive 3D game on max brightness all that time. It simply refuses to run out of battery!
About half an hour before departure, the system finally automatically forced shut down. You'd think the vibrating would also finally come to an end, but alas, it kept vibrating afterwards. Pretty amazing how much battery life is available. At one point I figured I might have discovered perpetual unlimited power. It was still going strong after boarding, so I put the phone in my laptop bag and stowed it in the overhead compartment, hoping that would suppress any sound. Thankfully, along with the ambient noise of the plane, the vibration sound wasn't audible.
Unfortunately, my dreams of winning a Nobel prize for the discovery of limitless power was shot down after landing. Tomorrow it's off to the service center. Or maybe a new Z3 compact.