McAfee pin after factory reset - G3 Q&A, Help & Troubleshooting

Could anybody assist please. I have bought a G3 from somebody on ebay and when I start it up, the device is asking for a MacAfee pin. Without this pin, download and factory reset are both disabled. I have not been able to get in touch with the seller yet however, from what I have been reading, after a factory reset, this will happen even if the user hasn't even opened the MacAfee app previously.
Could anybody help with this or have any experience with similar? :crying:

bobsie41 said:
Could anybody assist please. I have bought a G3 from somebody on ebay and when I start it up, the device is asking for a MacAfee pin. Without this pin, download and factory reset are both disabled. I have not been able to get in touch with the seller yet however, from what I have been reading, after a factory reset, this will happen even if the user hasn't even opened the MacAfee app previously.
Could anybody help with this or have any experience with similar? :crying:
Click to expand...
Click to collapse
Can you post a screenshot of the mcafee screen? Also have you tried powering the phone off holding vol down and power to get into the boot menu and trying a reset from there?
You may have to press vol up on the screen to get into the boot menu.

daleski75 said:
Can you post a screenshot of the mcafee screen? Also have you tried powering the phone off holding vol down and power to get into the boot menu and trying a reset from there?
You may have to press vol up on the screen to get into the boot menu.
Click to expand...
Click to collapse
I can't post a screen shot as my device isn't functional and I don't have a camera however my screen is pretty much this one http://forum.xda-developers.com/showpost.php?p=53722932&postcount=1 without the 'wrong pin too many times' warning.
I tried the reset option that you mentioned but this is disabled by the security as is download mode. :crying:

bobsie41 said:
I can't post a screen shot as my device isn't functional and I don't have a camera however my screen is pretty much this one http://forum.xda-developers.com/showpost.php?p=53722932&postcount=1 without the 'wrong pin too many times' warning.
I tried the reset option that you mentioned but this is disabled by the security as is download mode. :crying:
Click to expand...
Click to collapse
Ah bugger what happens if you click on the link which says forgot your pin?

daleski75 said:
Ah bugger what happens if you click on the link which says forgot your pin?
Click to expand...
Click to collapse
I get directed here: https://lge.mcafeemobilesecurity.com/forgot-password.aspx I'm hoping if/when the sellar responds to my messages, I can somehow get a pin using the mobile number of the card that he used.

bobsie41 said:
I get directed here: https://lge.mcafeemobilesecurity.com/forgot-password.aspx I'm hoping if/when the sellar responds to my messages, I can somehow get a pin using the mobile number of the card that he used.
Click to expand...
Click to collapse
Looks like this guy had the same issue maybe worth giving them a PM and see if they can assist?
http://forum.xda-developers.com/showthread.php?t=2782395

daleski75 said:
Looks like this guy had the same issue maybe worth giving them a PM and see if they can assist?
http://forum.xda-developers.com/showthread.php?t=2782395
Click to expand...
Click to collapse
I've already messaged him and another one I found. Thanks for trying to help.

bobsie41 said:
I've already messaged him and another one I found. Thanks for trying to help.
Click to expand...
Click to collapse
Hopefully the seller will get back to you and curious is it a UK seller with a D855 or a Korean model?

daleski75 said:
Hopefully the seller will get back to you and curious is it a UK seller with a D855 or a Korean model?
Click to expand...
Click to collapse
No, it's a uk model. The seller has got back to me. The code was 123456 (obviously )
It's a 3UK version. I assume I can flash the generic uk kdz? I'm on EE.

bobsie41 said:
No, it's a uk model. The seller has got back to me. The code was 123456 (obviously )
It's a 3UK version. I assume I can flash the generic uk kdz? I'm on EE.
Click to expand...
Click to collapse
Not sure too be honest and I would stick with the 3UK firmware as this seems to support all LTE bands and the generic EU version seems to have an issue with certain 4G bands from what I have read here.

@bobsie41
How you get it to open?
http://forum.xda-developers.com/showthread.php?t=2782395#post54788768

Related

Why the sim unlock code t-mobie sent me is not working, please suggest?

I bought a t-mobile dash with WM5 from ebay, I sent the request for sim unlock to t-mobile, and I also received the sim unlock code soon. but the unlock code is not working in my dash, when input the code two times, the below message appeared :
you have tired 2 times please wait for retry.
but I know if I try much many times, the phone will be permanently locked, so I did not try again. I also send email to t-mobile, but no feedback so far.
appreciate anyone suggest me. thanks
have nice day to all
make sure when you provide the IMEI is correctly spell, and also whether your phone IMEI (*#06#) and the back of your phone IMEI is the same, and that number is the number that you give to them. I got mine unlock with t-mobile too, my phone IMEI is two number extra more than the one i found from the back but they will figure it out and send me the correct unlocked code.
If the IMEI you provided is correct, then the previous owner nuked the configuration data or entered too many times a wrong code. I would be able to verify and correct that. Drop me a PM and I will make you a reasonable offer.
cham1980 said:
make sure when you provide the IMEI is correctly spell, and also whether your phone IMEI (*#06#) and the back of your phone IMEI is the same, and that number is the number that you give to them. I got mine unlock with t-mobile too, my phone IMEI is two number extra more than the one i found from the back but they will figure it out and send me the correct unlocked code.
Click to expand...
Click to collapse
thanks for your idea
same as your situation, my phone IMEI is also two number extra more than the one on the phone back, but I send the t-mobile the phone IEMI(*#06#), not shorter one, if the unlock code is correct, i do not know why it is not working. what should i do next?
jockyw2001 said:
If the IMEI you provided is correct, then the previous owner nuked the configuration data or entered too many times a wrong code. I would be able to verify and correct that. Drop me a PM and I will make you a reasonable offer.
Click to expand...
Click to collapse
thanks your reply,
How can I comfirm whether my dash has been nuked or did too many enter wrong code?
Roy2020 said:
thanks your reply,
How can I comfirm whether my dash has been nuked or did too many enter wrong code?
Click to expand...
Click to collapse
You can't, but i can.
Take a look at my Sim unlock thread and generate files as described there.
Post them here so I can check them.
jockyw2001 said:
You can't, but i can.
Take a look at my Sim unlock thread and generate files as described there.
Post them here so I can check them.
Click to expand...
Click to collapse
Could you please show me url of your Sim unlock thread you refered prior?
Roy2020 said:
Could you please show me url of your Sim unlock thread you refered prior?
Click to expand...
Click to collapse
here
/JockyW
jockyw2001 said:
here
/JockyW
Click to expand...
Click to collapse
Hi, I have sent you PM, please confirm that!
thanks
jass said:
hi
still there is only remote unlocking for unlcoking t mobile dash..u can take unlcok code from www.easydongle.com
br
jass
Click to expand...
Click to collapse
thanks for your infomation!
Roy2020 said:
thanks for your infomation!
Click to expand...
Click to collapse
The code you will get from them will be the same as the one u got from T-Mobile and also the same as I would find for you: there is only one unlock code. However, your problem is that either the simlock data area is corrupted or the prev owner tried to enter unlockcodes too many times. Ah well, tried to explain that already ...

HTC One X won't accept sim unlock code

I have had two companies give me the same unlock code which does not work. Is it a problem with the phone or a problem with the code?
Both say factory reset the phone but this has some issues I think, sometimes I get a red triangle or it reboots very quickly without resetting from the rom.
Phone is sim locked to Three UK (who have stopped fixing the phone directly and HTC won't look at it as its been boot loader unlocked)
Can anyone help with this if so, give full instructions and files needed. Thanks in advance.
P.S. it would be nice if a debranded rom could be installed.
trojanere said:
I have had two companies give me the same unlock code which does not work. Is it a problem with the phone or a problem with the code?
Both say factory reset the phone but this has some issues I think, sometimes I get a red triangle or it reboots very quickly without resetting from the rom.
Phone is sim locked to Three UK (who have stopped fixing the phone directly and HTC won't look at it as its been boot loader unlocked)
Can anyone help with this if so, give full instructions and files needed. Thanks in advance.
P.S. it would be nice if a debranded rom could be installed.
Click to expand...
Click to collapse
ARe you on STOCK rom and stock recovery. If no go to full stock
I had the same problem on my One X locked on Orange Romania. It seems some GSM operators change the factory unlock codes. The only way to unlock it would be to have a buddy working at the GSM Operator or wait until the phone gets out of contract. I was unable to unlock mine.
yes I'm on full stock rom.
lolozaur said:
I had the same problem on my One X locked on Orange Romania. It seems some GSM operators change the factory unlock codes. The only way to unlock it would be to have a buddy working at the GSM Operator or wait until the phone gets out of contract. I was unable to unlock mine.
Click to expand...
Click to collapse
Well I have ordered the unlock from the operator now and am waiting to see what comes back from them.
trojanere said:
yes I'm on full stock rom.
Click to expand...
Click to collapse
OK so I have got the code from Three UK and it is the same as the the others and does not work.
Does anyone think it is because the boot loader has been unlocked?
HTC support chat reckon thats the problem
trojanere said:
OK so I have got the code from Three UK and it is the same as the the others and does not work.
Does anyone think it is because the boot loader has been unlocked?
HTC support chat reckon thats the problem
Click to expand...
Click to collapse
It shouldn't, I believe I had the same problem but I was on AOSP, I had to put a stock ROM on for sure.
It could be worth locking it to see though, it's not the biggest pain in the ass!
If no joy, Im out of ideas... sorry mate!
Good luck
chalmizzle said:
It shouldn't, I believe I had the same problem but I was on AOSP, I had to put a stock ROM on for sure.
It could be worth locking it to see though, it's not the biggest pain in the ass!
If no joy, Im out of ideas... sorry mate!
Good luck
Click to expand...
Click to collapse
Relocked it and still didn't work.
It has the stock rom with latest Three UK OTA.. only unlocked for root ap reasons not for custom rom
htc one x IMEI null after installing rom 4.1.1
hi ,
my htc one x imei not show when i install a rom 4,1,1 i also try it installing stock rom it dosent solve i also dont even have an backup my phone is already unlocked i cant able to use a calling,wifi, bluetooth pleas any one help me i buy in 32.500 ind ruppes help me .
khalid shah said:
hi ,
my htc one x imei not show when i install a rom 4,1,1 i also try it installing stock rom it dosent solve i also dont even have an backup my phone is already unlocked i cant able to use a calling,wifi, bluetooth pleas any one help me i buy in 32.500 ind ruppes help me .
Click to expand...
Click to collapse
Flash the lastest upgrade..4.2.2 Sense 5..
Sent from my HTC One X using Tapatalk 2
big noob said:
Flash the lastest upgrade..4.2.2 Sense 5..
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
My phone has this stock Rom already on it.. I would have to try putting another stock Rom on it. It it possible to put a standard unbranded stock Rom on it instead of HG3?
As far as I know ofcourse you can
OK I have put another H3G stock rom on and this does not work either.
After looking into this further I have found somewhere that if the phone is a replacement one or something was changed from manufacturer and providers with regards to databases for unlock codes then the one provided may not work.
Well my phone went into the service centre and they fixed it but stated after testing they decided to change the mainboard. I suspect because it was originally a CID 1111111 with S-OFF(unbranded as HTC described it) as it was delivered first day they came out. Rush job to get to market and didn't get branded to H3G_001 and S-ON I suppose.
Anyway I suspect that because the main board has been changed the the unlock code has also changed and not been documented or changed on the database for the codes. So they are providing me with the original code not the new one and the letter for the fix state IMEI code previous and new the same, so they must have just reprogrammed that and forgot about the unlock code.
Is there a way to read these off the phone, NVR or something?
I am with Orange or EE and I have tried to flash a stock rom with stock recovery and relocked bootloader and nothing has worked. I have paid 2 companies for the unlock code which is the same code and nothing works I am so frustrated might have to leave htc. This is ridiculous I am on 3.16.61 and my cid is orang001
ted dibiase said:
I am with Orange or EE and I have tried to flash a stock rom with stock recovery and relocked bootloader and nothing has worked. I have paid 2 companies for the unlock code which is the same code and nothing works I am so frustrated might have to leave htc. This is ridiculous I am on 3.16.61 and my cid is orang001
Click to expand...
Click to collapse
I'm going elsewhere on my next phone too. HTC support use the bootloader unlock as a get out of jail free card.
trojanere said:
I'm going elsewhere on my next phone too. HTC support use the bootloader unlock as a get out of jail free card.
Click to expand...
Click to collapse
Just to kick this up I've had the exact same problem (this time with t-mobile) 3 companies and EE all with the same code, all refused by the phone.
Heart breaking really.
Is there no hardware method to get the code or an alternative sim unlock out there?
cueballkrill said:
Just to kick this up I've had the exact same problem (this time with t-mobile) 3 companies and EE all with the same code, all refused by the phone.
Heart breaking really.
Is there no hardware method to get the code or an alternative sim unlock out there?
Click to expand...
Click to collapse
ask the t-mobile

[Q] How to activate diagnostic mode?

Anyone know how to activate the diagnostic mode on the one m8? The old htc one code doesn't work,
*#*#3424#*#*
ashyx said:
*#*#3424#*#*
Click to expand...
Click to collapse
That's the previous model's code and does not work on the m8.
alqali said:
That's the previous model's code and does not work on the m8.
Click to expand...
Click to collapse
looks like someone has slipped an M7 indside my M8 then because it works just fine here!
ashyx said:
looks like someone has slipped an M7 indside my M8 then because it works just fine here!
Click to expand...
Click to collapse
That's strange. I have tried the code on two AT&T models and nothing happens. Which model do you have and can you explain what you did step by step to get it to work. I just entered it in the phone's dial pad and nothing happens.
alqali said:
That's strange. I have tried the code on two AT&T models and nothing happens. Which model do you have and can you explain what you did step by step to get it to work. I just entered it in the phone's dial pad and nothing happens.
Click to expand...
Click to collapse
It works for me, international version.
Also just put it as shown into the dial pad.
Though you should be abe to see some of the diagnostic tools if you go through the HTC Guide App, IF you have it in your app drawer? Doesn't give ALL of the possible diagnostics but it gives a couple of it.
alqali said:
That's strange. I have tried the code on two AT&T models and nothing happens. Which model do you have and can you explain what you did step by step to get it to work. I just entered it in the phone's dial pad and nothing happens.
Click to expand...
Click to collapse
International version. Just copied and pasted into the dialler. Have you tried enabling the developer options see if that helps?
Yep, developer's options are on. AT&T most likely removed the function or changed the code

Urgent help needed after Nougat. IMS has stopped working

After Nougat update I'm continuously getting this message "Unfortunately, LG IMS has stopped" every 2 secs.
I have reset my phone but the problem still persists.
I also tried going into hidden menu / modem setting / and tried going into VOLTE / IMS but not able to do that since I keep on getting IMS has stopped error and not able to disable VOLTE.
Need a quick solution.
I have my SIM unlocked for other networks
Any help would be appreciated.
i am having this exact same issue and i see you also had your phone unlocked by asadnow2k so we no that there is some sort of issue with that type of unlock and android 7.0 i am confident that asadnow2k will fix the issue if it can be fixed
##RTN#
You can try dialing ##RTN#(requires your MSL) this will reset all settings and unlock will gone. After this you should unlock the phone again. Hope this helps! But not 100% shure.
any other ideas to solve this??
in case anyone was wondering doing the ##RTN# reset does get rid of the problem but then you are left without an unlock
How to unlock on nougat?
gablekevin said:
in case anyone was wondering doing the ##RTN# reset does get rid of the problem but then you are left without an unlock
Click to expand...
Click to collapse
is the same method going to work ? Any idea? Did you try it?
Solved but phone is locked again
yashshah87 said:
is the same method going to work ? Any idea? Did you try it?
Click to expand...
Click to collapse
After reset with Hidden Menu issue is resolved but Unlocked is gone and now device has sprint settings
And Is sim unlock available on Nougat?
Or would it be safer to downgrade to Android 6 using Lg Flash tool?
ppanf said:
After reset with Hidden Menu issue is resolved but Unlocked is gone and now device has sprint settings
Click to expand...
Click to collapse
yashshah87 said:
Or would it be safer to downgrade to Android 6 using Lg Flash tool?
Click to expand...
Click to collapse
any update on downgrading. I'm Facing the same issue and it is bloody annoying !!
Any help anyone???
alneez said:
any update on downgrading. I'm Facing the same issue and it is bloody annoying !!
Click to expand...
Click to collapse
A lot of us are facing this issue!!
Downgrade is not working for me
I used LGUP and tried all V3, V5 and V4 but nothing can be worked on LG up tool.. May be nouget can not be rolled back
Infact i bricked my phone but then i used LG mobile support application and restore my phone which is back and running on nouget again..
I bought a service for unlock from ebay but that person also can not unlock the phone on nouget so seems like now we have to wait untill GCPro guys comes with unlock
golinale said:
You can try dialing ##RTN#(requires your MSL) this will reset all settings and unlock will gone. After this you should unlock the phone again. Hope this helps! But not 100% shure.
Click to expand...
Click to collapse
My phone was sim unlocked but after the update I keep getting com.android.phone has stopped, I dont have the msl code so is there a way to reset the settings without the msl?, ive tried ##72786# but it didn't work, if someone who has sprint is willing to help me out that would be great. Thanks in advance
Any other solution
So downgrade not working as confirmed by ppanf.
Can't reset MSL code since that would mean sim lock and as of now there is no unlock on nougat.
Any other hack guys???
yashshah87 said:
So downgrade not working as confirmed by ppanf.
Can't reset MSL code since that would mean sim lock and as of now there is no unlock on nougat.
Any other hack guys???
Click to expand...
Click to collapse
MSL can be retrieved by anyone who has GCPro or any other similar tool? I tried reaching to some folks on ebay and they got the MSL for me however they were not able to unlock the phone.. Ebay guys told me contact next week and they might have a solution for 7.0
Custom rom
Can't we just root the device and install some custom rom...?
Which is marshmallow based...
Is that possible...?
No Root Available for G5 LS992
alneez said:
Can't we just root the device and install some custom rom...?
Which is marshmallow based...
Is that possible...?
Click to expand...
Click to collapse
Presently there us no root available for Lg G5 LS992
ppanf said:
MSL can be retrieved by anyone who has GCPro or any other similar tool? I tried reaching to some folks on ebay and they got the MSL for me however they were not able to unlock the phone.. Ebay guys told me contact next week and they might have a solution for 7.0
Click to expand...
Click to collapse
Can you tell me the name of the guy on ebay ?
Any update to the issue?
alneez said:
Any update to the issue?
Click to expand...
Click to collapse
Any updates ??
Was anyone able to solve the above issue ?? Please help I only have this phone and need a urgent fix...

Just bought an unlocked LG G8 AT&T variant.

Can I do anything to update it, root, debloat, or unlock the bootloader or anything with it?
should I have a bought a different carrier version?
To update I think you need to put in an activated AT&T SIM. You can find on eBay for $2-3
aceofpilots said:
Can I do anything to update it, root, debloat, or unlock the bootloader or anything with it?
should I have a bought a different carrier version?
Click to expand...
Click to collapse
Not sure about rooting, but as I have replied to a few guys here about updating. Try removing your Sim card, then factory reset. When it reboots DO NOT connect to WiFi and skip everything to get to the home screen. After your at the home screen connect to WiFi and go to settings and check for updates. If it works, do them one after another until is can't find any more.
That worked for me and the only thing I can think of. It's worth a shot.
Romman0 said:
Not sure about rooting, but as I have replied to a few guys here about updating. Try removing your Sim card, then factory reset. When it reboots DO NOT connect to WiFi and skip everything to get to the home screen. After your at the home screen connect to WiFi and go to settings and check for updates. If it works, do them one after another until is can't find any more.
That worked for me and the only thing I can think of. It's worth a shot.
Click to expand...
Click to collapse
Have you tried from US? I'm from other country

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