Develop Bugs

[Q] Unable to update arc using PC Companion

Been trying to update my phone using PC Companion as it says there is an update available. But after downloading and preparing for a while it ends up saying 'Unable to install update software' so the update never even begins.
Has anyone else had this issue? Using arc from UK, rooted via Gingerbreak. Could it be that the phones not updating because of gingerbreak? and is there a way of unrooting the phone in order to update?

did you unlock the bootloader. usually you cant update if its unlock. rooting is ok in updating. try repairing then redownloading the update.

winnerzero said:
Been trying to update my phone using PC Companion as it says there is an update available. But after downloading and preparing for a while it ends up saying 'Unable to install update software' so the update never even begins.
Has anyone else had this issue? Using arc from UK, rooted via Gingerbreak. Could it be that the phones not updating because of gingerbreak? and is there a way of unrooting the phone in order to update?
Click to expand...
Click to collapse
Try the SEUS instead.
Couldn't be due to rooted, but if you want to unroot, Gingerbreak v1.2 should do that (unless I saw it wrongly )

i tried to unroot and then update still not working
ill try seus

i tried the seus
it says the phone contains modified software that cannot be updated

omaritta said:
i tried the seus
it says the phone contains modified software that cannot be updated
Click to expand...
Click to collapse
yours is already bootloader unlocked, meaning you cant update either through SEUS or PC Companion

Had the same problem here but now updated
using PC companion it says PC companion was not able to connect to the phone. Please disconnect and connect again.
Everytime I put my phone in Media Transfer mode its not connected. I have rooted (and now unrooted & unfrozen the apps that I frozen using bloat freezer) my phone and not touched the boot loader, I will have a look for seus and try that
using windows 7 32bit
**UPDATE**
Installed SEUS and when it asked to run after install unticked it. I then found the icon and right clicked on "Update Service" & selected Run as administrator. I then followed the on screen instructions (I waited a minute before turning it back on again) and it said they is an update waiting. It has now gone through the update process and "The installation was completed successfully"
Hope this helps anybody else having problems
PS taking to ages to boot since the update has gone on .... Now just need root for this

where i can download SEUS?
payneardo said:
**UPDATE**
Installed SEUS and when it asked to run after install unticked it. I then found the icon and right clicked on "Update Service" & selected Run as administrator. I then followed the on screen instructions (I waited a minute before turning it back on again) and it said they is an update waiting. It has now gone through the update process and "The installation was completed successfully"
Hope this helps anybody else having problems
PS taking to ages to boot since the update has gone on .... Now just need root for this
Click to expand...
Click to collapse
may i know where i can download SEUS, cz i still dont know where i can get it.
i have unlock bootloader, and rooted of course.

Just lock bootloader and then update its very simple.
Also where did you manage to download seus. As far I can see they removed it completely and only offer pc companion.

darkslayer100 said:
may i know where i can download SEUS, cz i still dont know where i can get it.
i have unlock bootloader, and rooted of course.
Click to expand...
Click to collapse
With an unlocked bootloader you cannot update through SEUS.. You can easily flash the latest ROM though..
Anyway it is available on the SE website..

if bootloader locked though it works just fine whether you ulocked it or not. Flash the file provided by blagus. Also could you provide link? Its been removed.

Err sorry.. my bad I used SEUS generically to refer to updating through PC.. Including PC Companion..
My bad.. THey have removed it seems.. atleast doesn't show under Arc downloads..

Not to be a "Captian obvious"... but is the problem related to you not beeing able to install the "MTP drivers"?
Because I am having the same problem, I've tried several "fixes" and non of them are working.
W7 64-bit

Cannot update phone software

My phone keeps nagging me saying there is an update available, I had previously unlocked my bootloader to get root and relocked it with Blagus's method, I try and preform the official update to no avail, the update takes place phone reboots and when it turns back on it says "Could not update software" I am also having a hard time doing so on my PC with the companion software, It will not detect my phone in media transfer mode.
Sorry for the block of text but this is annoying me, I want the new update
Thanks in advance

Have you deleted/frozen anything or installed the leaked home.apk/market.apk?
Try to unmount your sdcard before connecting it, i've read someone had success that way to get it to connect/find device.
Regards Dousan...

Yes, I have removed a fair amount of crap as well as installed the new market and leaked launcher.
If I unlock my Bootloader again, flash a 3.0.1.A.0.145 version to get all the crap back and then use SEUS to bring it to the new update?

TehH4rRy said:
Yes, I have removed a fair amount of crap as well as installed the new market and leaked launcher.
If I unlock my Bootloader again, flash a 3.0.1.A.0.145 version to get all the crap back and then use SEUS to bring it to the new update?
Click to expand...
Click to collapse
No need for unlocking your bootloader as you can just flash the FW you stated with flashtool and then root with gingerbreak and then without doing anything else update OTA to newest. Only OTA will preserve root
Or you can unlock your BL and flash FW 4.0.A.2.368 posted by @thomassafca with flashtool and then flash doomlords kernel v3 for the same FW virsion as above, with fastboot. It comes prerooted and with su/superuser/busybox installed and then flash kernel.sin with flashtool (SE stock kernel) and relock your BL if you wish.
Regards Dousan...
e: The removed crap is the reason why you can't update

You rule, Thanks for the info. I think i'll go down the flashing the update and kernel route.

OTA UK generic Rooted from 4.0.A.2.368 to 3.0.2.A.0.42

OTA UK generic ( Rooted ) from 4.0.A.2.368 to 3.0.2.A.0.42
Today i got my OTA notification that the new software was downloaded.
Problem is that when i try to install it, it will install two of the four steps to complete, it lights up the third blue dot/ball and then the phone restarts and tell me that the update can not be installed.
I am looking to OTA because of the information i have on my phone, and not to loose it i have been waiting for the OTA.
Now i am sitting here wondering about what could cause this.. Is it system apps that have been deleted? I found no apps missing from the System Apps 101 topic in here. And there has been very little system digging since the last 368 update.
Anyone have been in my situtation and have any solution? Maybe what to look for in the terms of missing system scatter?

Just install it using SEUS or flashtool instead. Then root using the zergrush method.

Yes i know But that i could have done weeks ago.. i was looking for the OTA solution, because i dont want to "format" my phone.. and loose root. As my phone is Simlocked, rooting it again is rather tricky.. and i loose all my good****

SIM lock and root dont have any connection between them.

Sim lock means no Bootloader access as far as i know on the ARC? Then i have to reflash my phone again Something that i would rather not.. as the OTA is available for me? Only there is a probo installing it.. Thought maybe someone had a solution to what it could be that is not letting me install it?

SIM lock dont have anything with any other thing on phone..
My phone is from free sell (its lockedbootloader to SONY ERICSSON) not to t-com or what else it is, but SIM is UNLOCK

My bad, service provider locked. Means that the usual SE Unlock Bootloader trick does not work.. and the phone can not enter Bootloader by holding the back key etc etc.. So i can't flash separate files with ADB as i did with my old X10MiniPro when i updated. So now i have to use SEUS or Flashtool.. and both ways i loose my stash. SEUS resets my phone, with no loss.. but i loose my root. Flashtool resets my phone and all my **** on it, and i have to root and OTA again..
And as i CAN recieve the OTA, i just need to know what could cause the OTA to fail on a more than worthy default .368 with root. As i OTA'ed UP to .368 i assumed that OTA to .42 would go just as smooth.. but no

update with SEUS (if you say that you dont loos anything)
than just root it with zergush metod (5min, root any ROM)
and voila

Voila It actually worked! Thanks

no problem

firsty said:
Voila It actually worked! Thanks
Click to expand...
Click to collapse
I have the same concern. Just wanna ask, did u use SEUS to update it? Did u lose your root? Thanks in advance!

Hold on, I had problems with mine the other day and have done the restore via SEUS (holding the back button whilst inserting the USB cable) and my build is coming back as 4.0.1.A.0.266.
Have I got something I shouldn't have? or done something wrong?

i have exactly the same problem i guess, i uploaded it to youtube: http://www.youtube.com/watch?v=VpzzvbHvMPA&feature=channel_video_title
the thing is i tried to use SEUS and it doesnt give me the option to update, it says i have the latest software.
so if anyone knows which countries got the OTA update please tell me, so i can change the customization number in the build.prop file and hope to get the update :\

Would flashtool stop SUS updating phone?

Hi there, im waiting for the 4.4.4 update on unbranded uk phone and was wondering if flashing .757 to phone with flashtool earlier would stop SUS from working?
The 4.4.4 update has been out for over a week now and i still dont have it showing in pc companon or SUS, phone has locked bootloader and stock rom.
Also when the update becomes available, will SUS completely wipe the phone back to factory fresh and remove dual recovery? The phone is loaded with junk atm i want rid of and was wonderig if SUS will nuke all partitions or just update in place?
Thanks for look.

gerg81 said:
Hi there, im waiting for the 4.4.4 update on unbranded uk phone and was wondering if flashing .757 to phone with flashtool earlier would stop SUS from working?
Click to expand...
Click to collapse
Nope!

gerg81 said:
Hi there, im waiting for the 4.4.4 update on unbranded uk phone and was wondering if flashing .757 to phone with flashtool earlier would stop SUS from working?
Click to expand...
Click to collapse
Possible. If you flashed a FTF with a customization that does not get an update, you will not get an update. Refer to this thread for more info.
From your post it was not clear if your BL is unlocked or not. An unlocked BL will prevent flashtool from working. in any case, updating via SUS will wipe modifications to the system, including root and recoveries. If you update OTA, those things will remain intact as long as the update does not specifically concern these things.

I have UK also and still no update with PCC or OTA. We always get them last.

yeah, the doom of getting UK unlocked phone via Clove, everything is 1 month later
need to flash a central eu or something .. its a bit faster

Marshmallow ota?

Anyone got marshmallow via ota? Its available via Xperia companion but i am getting error while updating via Xperia Companion. I haven't got ota. So is the update released via ota to anyone?

DarkAlvy said:
Anyone got marshmallow via ota? Its available via Xperia companion but i am getting error while updating via Xperia Companion. I haven't got ota. So is the update released via ota to anyone?
Click to expand...
Click to collapse
Hi
Are you root your device?
If yes you can't update your device with Xperia companion only con repair your device and all personal data will be erased.

Nope not rooted and haven't unlocked bootloader either. 100% stock condition. Xperia companion says update available but when i click uodate it starts download then after 1 min it gives error. So guess i have to wait for ota. Anyone got ota? When it might release?

Im my case xperia companion saids that I have newest software. It's because of root or it is not available in my country yet ?

DarkAlvy said:
Nope not rooted and haven't unlocked bootloader either. 100% stock condition. Xperia companion says update available but when i click uodate it starts download then after 1 min it gives error. So guess i have to wait for ota. Anyone got ota? When it might release?
Click to expand...
Click to collapse
You will make sure you Internet connection is OK
Uninstall Xperia companion and Sony mobile update engine
Download latest Xperia companion app from Sony support an try again
If you not able to flash your device with Xperia companion you will try by latest flash tools version and device sync successful otherwise you device will breake

I flashed the Nordic version from Xperifirm. Did not delete any of my personal files, apps or other permissions. Working flawlessly so far. It's a really big upgrade compared to Lolipop in terms of speed and general polish. Really well executed firmware.

farshad9500gy said:
You will make sure you Internet connection is OK
Uninstall Xperia companion and Sony mobile update engine
Download latest Xperia companion app from Sony support an try again
If you not able to flash your device with Xperia companion you will try by latest flash tools version and device sync successful otherwise you device will beake
فرستاده شده از E5633ِ من با Tapatalk
Click to expand...
Click to collapse
It says make sure you have working Internet. But net connect is 100% ok. And its stable i even play online games, fully stable connection and no package loss either. As soon as i connect it says update available and when i start updating it starts download then gived error. Tried reinstalling and everything still no luck

If i flash Nordic version over the Poland one it will work OK?

DarkAlvy said:
It says make sure you have working Internet. But net connect is 100% ok. And its stable i even play online games, fully stable connection and no package loss either. As soon as i connect it says update available and when i start updating it starts download then gived error. Tried reinstalling and everything still no luck
Click to expand...
Click to collapse
What's your windows?
Try by other system or use virtual machine

Tried to flashtool but get "ERROR - Processing of cache.sin finished with errors." and when reboot "no sim card" problem :?

herman1988 said:
Tried to flashtool but get "ERROR - Processing of cache.sin finished with errors." and when reboot "no sim card" problem :?
Click to expand...
Click to collapse
Did you allow Flashtool to execute the FSC Scirpt? Mandatory!

jamespmi said:
Did you allow Flashtool to execute the FSC Scirpt? Mandatory!
Click to expand...
Click to collapse
Yes. Phone already fixed by xperia companion and waiting for official update

Why would anibody try flashing a stock rom with unofficial softwares/tools it's not safe guys, just wait for official release of your specific phone.My m5 is E5603 I've got an update via OTA the next day it was released and it worked fine downloaded and installed it took abaout 30 min to install but.The update is a 1gb large...
Sent from my E5603 using Tapatalk

You are lucky . When I launch xperia companion it says that there is an update but 5 seconds later it says that my device is up to date.

pren22 said:
Why would anibody try flashing a stock rom with unofficial softwares/tools it's not safe guys, just wait for official release of your specific phone.
Click to expand...
Click to collapse
Because some want an unbranded release maybe? And who says it's unsafe? More tricky but not unsafe. Have a look at XperiFirm, some devices don't even ever got 30.1.A.1.55 so the wait for MM can last forever...

My device never got. 55 but i still got MM.
Sent from my E5603 using Tapatalk

pren22 said:
Why would anibody try flashing a stock rom with unofficial softwares/tools it's not safe guys, just wait for official release of your specific phone.My m5 is E5603 I've got an update via OTA the next day it was released and it worked fine downloaded and installed it took abaout 30 min to install but.The update is a 1gb large...
Click to expand...
Click to collapse
Perfectly fine if you know what your doing and if you can follow simple step by step instructions and maybe even a few days reading things through first so it makes sense. Never had a problem myself and I'm no expert by any means. Problem is far too many people who probably shouldn't be messing with there phones in the first place go rushing off into rooting, flashing, Bootloader unlocking ect then screwing up sometimes irreversibly

aidy.lucas said:
Perfectly fine if you know what your doing and if you can follow simple step by step instructions and maybe even a few days reading things through first so it makes sense. Never had a problem myself and I'm no expert by any means. Problem is far too many people who probably shouldn't be messing with there phones in the first place go rushing off into rooting, flashing, Bootloader unlocking ect then screwing up sometimes irreversibly
Click to expand...
Click to collapse
That's the thing,a lot of people do that mistake and don't follow instructions and they end up with bricked phone.I did alot of bootloader unlock with older xperia phones,rooting,recoverys,custom rom/kernels and never got my phone bricked,but those smartphones were qualcom not mediatek,i had acer e700 with mediatek and everytime i tried flashing with unofficial tool i ended up with hard brick,dead motherboard.That is way i'm saying using flashtool is risky, i'm not sure is it still completely compatible with M5,and even if it is you need an exact version for M5.
Sent from my E5603 using Tapatalk

disable quickboot on your M5.

It seems that i can't get it via software update on my phone but now it shows in experia companion will try it as soon as my phone reaches 50% battery