Hardware Issues? Broken Screen - G3 Q&A, Help & Troubleshooting

Well, ive had my first HW issue today. I was using the phone as usual when the screen went funny and looked like it had "split" in two, two identical images one on top of the other. I took the battery out and put it back in and turnede the phone on and the display was flickering badly. It looked like the brightness was totally broken and was increasing and decreasing constantly. After trying to fix it i had to factory reset and i took it back to CarphoneWarehouse and got a replacement. Anyone had any experience of this? I did a Google search and noticed a similar issue with the G2. Im hoping this is just a one off and not and issue with the early devices. If it happens again im asking for my money back.

Related

Black line on screen

EDIT: This is the 32GB model, fwiw.
My new N7 had me very worried this morning.
I woke up and went to use the tablet, only to notice a very skinny - yet very noticeable- black line running the entire length of the screen, about an inch or so away from the right edge (when holding in portrait). I started searching around online, and it seems this was an issue on the older N7 model, and that Google typically replaced those units as it was usually a faulty screen. This made me very nervous as I've only owned this tablet for a week and I figured I would now have to exchange it. I tried everything from powering off, uninstalling the most recently installed apps, changing keyboard and a few other actions, but to no avail. I was about to perform a factory reset, to see if that helped, and decided to take a screenshot before I did that to show others what the issue was. Well, as soon as I took the screenshot (Home + Volume down), it went away! I can't imagine what caused it in the first place, but it's gone now and everything else seems to be OK, so I think this was just a false alarm.
Update: So the black line re-appeared later in the evening yesterday. I noticed that the line persists through the opening splash screen and boot anitmation when you reset the device, so I don't think it's related to the launcher (Nova) or any apps I'm using. I also determined that the line disappears when using the camera, so I'm really not sure what to think about this. If it happens again, I may just exchange it at BB since I've only had it for a week. I still love this tablet, and plan to keep using one for the foreseeable future, but I'm starting to become a bit nervous that this is a hardware defect that will continue to be an issue.
Anyone with a (new or old) Nexus who has experienced anything like this? Thanks very much.
goodwidp said:
EDIT: This is the 32GB model, fwiw.
My new N7 had me very worried this morning.
I woke up and went to use the tablet, only to notice a very skinny - yet very noticeable- black line running the entire length of the screen, about an inch or so away from the right edge (when holding in portrait). I started searching around online, and it seems this was an issue on the older N7 model, and that Google typically replaced those units as it was usually a faulty screen. This made me very nervous as I've only owned this tablet for a week and I figured I would now have to exchange it. I tried everything from powering off, uninstalling the most recently installed apps, changing keyboard and a few other actions, but to no avail. I was about to perform a factory reset, to see if that helped, and decided to take a screenshot before I did that to show others what the issue was. Well, as soon as I took the screenshot (Home + Volume down), it went away! I can't imagine what caused it in the first place, but it's gone now and everything else seems to be OK, so I think this was just a false alarm.
Update: So the black line re-appeared later in the evening yesterday. I noticed that the line persists through the opening splash screen and boot anitmation when you reset the device, so I don't think it's related to the launcher (Nova) or any apps I'm using. I also determined that the line disappears when using the camera, so I'm really not sure what to think about this. If it happens again, I may just exchange it at BB since I've only had it for a week. I still love this tablet, and plan to keep using one for the foreseeable future, but I'm starting to become a bit nervous that this is a hardware defect that will continue to be an issue.
Anyone with a (new or old) Nexus who has experienced anything like this? Thanks very much.
Click to expand...
Click to collapse
A line one the screen is definitely not normal. Specially after you have completed a complete system restore. I would suggest at this point to go ahead and exchange the unit.
[email protected] said:
A line one the screen is definitely not normal. Specially after you have completed a complete system restore. I would suggest at this point to go ahead and exchange the unit.
Click to expand...
Click to collapse
Thanks very much for the response. I'm going to go ahead and exchange it.
Also, apologies for originally posting this in the General thread.
So I decided to exchange my N7 due to the black line occasionally appearing. I took it back to Best Buy and was given another BNIB unit, only to discover that it was DOA when I got home. I tired using 4 different USB cables as well as different power adapters and electric outlets. No response whatsoever each time. Looks like I'll have to take this back tomorrow and hope that I get lucky with number 3.

Screen Flicker

Hey guys, I've got a pesky issue hopefully someone can shed some light on this. A couple weeks ago I noticed the screen on my GS3 (Running Wicked X 8.0) started to flicker little black horizontal lines across the screen. Sometimes you can barely see it other times (especially when the brightness is up all the way) its ridiculously bad. It does it worse in some apps more than others. Like right now i have the brightness at 100% on chrome and its hardly noticeable. But if I go to Facebook its BAD. Once the screen loads all the stuff it goes away somewhat. I had ordered a new OEM front screen and digitizer replacement before this so I wasn't to worried. Figured it was my screens last hoorah before going out. After swapping out screens I powered on my phone and its still doing it. I put my girlfriends sisters motherboard into my old screen and it wasn't doing it. Put it in my new one and still not doing it. I've tried factory resetting it. Turning off HW Overlay anything and everything I've seen I've tried. Even when playing games it doesn't do it. Its very very faint. Idk what the deal is. Please someone help me out. Greatly appreciate it.
Normally I would say ODIN back to Stock. Then see if the issue persists. But in this case since you have already opened the device it may not help as much to troubleshot the device. Still I would ODIN back to Stock to see if it helps.

LG G4 Display problem

I have been using my G4 for about a month without any problems. Today, each time I turn on the phone, the display hiccups for a few seconds and what I see is an incorrectly rendered version of the lock screen. I don't know the correct way to describe it, but it looks like tv's did in the old days when the vertical lock was incorrectly set (yes, I'm THAT old).
Has anyone else experienced a similar problem? Anyone have any thoughts?
mitchs11 said:
I have been using my G4 for about a month without any problems. Today, each time I turn on the phone, the display hiccups for a few seconds and what I see is an incorrectly rendered version of the lock screen. I don't know the correct way to describe it, but it looks like tv's did in the old days when the vertical lock was incorrectly set (yes, I'm THAT old).
Has anyone else experienced a similar problem? Anyone have any thoughts?
Click to expand...
Click to collapse
Yes, mine has been glitching all day. I'm mailing it back tomorrow and going back to my LG Optimus G.
I used to see that on the Nexus 5 which casually is LG. However the hardware is so different between both that I just think it could be a common bug on the display driver. Just my imagination :angel:
I had the same issue with my G4 as well, except it was the left side of the screen. I just got back from replacing it with another G4 at a Sprint store... I hope it doesn't happen with this one. It started as a subtle error and progressively got worse and reared its ugly head even more during and after I charged the battery, until it was bad and made the phone almost unusable. Im guessing its a design issue with the screen and battery.

HTC 10 Half of Display Not Working After Screen Replacement

The battery on my HTC 10 was completely shot and needed to be replaced. I'm a careful person by nature and this being my first phone repair, I bought an extra screen just in case something happened getting it apart. Followed a guide by jerryrigeverything on how to take apart the phone, got the battery replaced, everything seemed to go smoothly. When I went to test the display before screwing everything together, the new screen I installed lit up, but the right half of the display only showed as a repeating segment from the middle of the screen. Thinking the connector was loose, I disconnected and reconnected the display and made sure everything was tight: same problem. I reinstalled the original display, which I made sure had worked after cutting through the adhesive before I disconnected it, and now the old display is also showing the same issue.
The touch screen on the broken side of the display still works, I'm able to type PIN numbers and whatnot even though I can't see them properly. Only thing I can think of is maybe the connection actually got some debris or something inside of it? I don't think I damaged anything, as I was super careful, but it was also my first time opening up a phone.
Sorry for the inefficiently worded post. Any help would be really appreciated.
Did you resolve this?
I have exactly the same issue you describe after my screen replacement (with two new screens) Believing the first was a dud.
I have done many screens/batteries on my m7, m8's previously never having a problem.
I'm currently back to running my M8 and miss my 10!
Anyone reading this and has any suggestions they are all welcome!!
Thank you in advance
Exactly the same issue this guy has
https://youtu.be/RpdCuMiTOn8
I'm now wondering if it is just bad aftermarket screens?
Has anyone else replaced their screen successfully, if so where did you get the screen?
Thanks Rory
I have been having the same problem. I just tested screen number 4 that has the same exact problem. Is there a specific brand that is known to test well?
I dropped my 10 in water at work...believe it was a salty water at that. It stopped working completely. I opened the phone to check the internal components for damage and I broke the LCD doing so. I replaced the battery and the screen at almost the same time. I think it may have been a week or two apart.
The battery is still working. The screen worked initially but the phone kept getting really hot and the heat kills the phone. I tried keeping it cool at all times which kept it operational. It hasn't been activated since I quickly replaced the phone with another of my lines upgrades. I went back to the phone to check it out and try using it as a replacement for my daughter but the screen no longer works.
The battery charges just fine...the led light indicates that well. I've tried reinstalling it several times with no success getting the screen working again. I tried the original screen to check and I could see light and it was responding but its not usable so I'm stuck with a phone that has a new non-working display. I think the brand was called DIYRepair or similar.
If anyone has encountered this and has advice...I'd be happy to try anything.

Weird Digitizer Issue (Just me)?

Fellow Pixel-ers,
So, I broke my screen about 8 months ago. It had coverage and got it replaced by a Google authorized screen fixer place.
I noticed early on that things didn't seem quite right. If I pushed down too hard on the screen, my touch wouldn't register. But, it didn't happen too often and I didn't want to have to deal with arguing that they may have poorly installed the new screen/digitizer and that it wasn't 'my fault'.
As time went on I started noticing that the almost bottom of my screen would not register a touch but mostly only at night. Again, it didn't happen too often and it usually went away after a little poking/prodding/pushing/.
I also thought it might be an application that I gave 'screen Overlay' rights that I shouldn't have and it was causing issues.
I validated my issue by using a Touchscreen Test app.
When I use an app like Vysor I am able to 'access' that area of the screen even when my fingers cannot. Does that validate this is a hardware issue?
The area affected was definitely more than just a few pixels (see screenshots).
More recently it was happening more frequently (not just at night) and it almost never goes away.
I wanted to make sure it wasn't a software issue. So I planned on dirty flashing my OS (AquariOS), but actually ended up accidentally upgrading to a clean version of Android 10. Unfortunately, the issue was still there.
I then did a clean flash and downgraded back to Pie w/AquariOS.
Shortly after getting back up the issue showed up again.
At this point, I have virtually lost all touch response for the bottom 1/8 (not quite the very bottom) of my screen. I've had to use a floating keyboard because the space bar falls right in that area. Sometimes I can't click 'next' or 'continue' in apps or web sites.
Has anyone ever experienced this very odd digitizer issue like this? Any thoughts/suggestions/ideas.
I'm guessing the only solution is a new phone as it is not worth the money to fix it.
So now I'm just waiting for either the Pixel 4A or 5 to come out so I can get a new phone I guess.
I just find this very odd how specific this area of 'dead pixels' is. I always thought it was more random than a specific rectangle.
I look forward to hearing from anyone.
A (not working with a full screen) Bug
I've faced the same issue mate....
a_bug said:
Fellow Pixel-ers,
So, I broke my screen about 8 months ago. It had coverage and got it replaced by a Google authorized screen fixer place.
I noticed early on that things didn't seem quite right. If I pushed down too hard on the screen, my touch wouldn't register. But, it didn't happen too often and I didn't want to have to deal with arguing that they may have poorly installed the new screen/digitizer and that it wasn't 'my fault'.
As time went on I started noticing that the almost bottom of my screen would not register a touch but mostly only at night. Again, it didn't happen too often and it usually went away after a little poking/prodding/pushing/.
I also thought it might be an application that I gave 'screen Overlay' rights that I shouldn't have and it was causing issues.
I validated my issue by using a Touchscreen Test app.
When I use an app like Vysor I am able to 'access' that area of the screen even when my fingers cannot. Does that validate this is a hardware issue?
The area affected was definitely more than just a few pixels (see screenshots).
More recently it was happening more frequently (not just at night) and it almost never goes away.
I wanted to make sure it wasn't a software issue. So I planned on dirty flashing my OS (AquariOS), but actually ended up accidentally upgrading to a clean version of Android 10. Unfortunately, the issue was still there.
I then did a clean flash and downgraded back to Pie w/AquariOS.
Shortly after getting back up the issue showed up again.
At this point, I have virtually lost all touch response for the bottom 1/8 (not quite the very bottom) of my screen. I've had to use a floating keyboard because the space bar falls right in that area. Sometimes I can't click 'next' or 'continue' in apps or web sites.
Has anyone ever experienced this very odd digitizer issue like this? Any thoughts/suggestions/ideas.
I'm guessing the only solution is a new phone as it is not worth the money to fix it.
So now I'm just waiting for either the Pixel 4A or 5 to come out so I can get a new phone I guess.
I just find this very odd how specific this area of 'dead pixels' is. I always thought it was more random than a specific rectangle.
I look forward to hearing from anyone.
A (not working with a full screen) Bug
Click to expand...
Click to collapse
Hi bro, I've face the exact same issue, but for me it was at the center of the screen. Luckily my phone was under warranty, but getting them to replace my touch digitizer was a whole different thing. At first they just didn't acknowledge the issue, then I tried showing them proofs but they didn't believe as they were from some third party apps. Finally, I used markup to show them the issue and recorded it took some screenshots as well. So, they replaced my digitizer at last after constantly speaking them for 2-3 weeks. I can only suggest you that if your phone is still under warranty or you have accidental damage coverage, ask them to replace them. Otherwise, it'll be better to buy a new phone as replacing the screen from your pocket may be very costly.
For anyone who reads this thread,
I resigned myself to having a bad digitizer but was starting to look to replace the phone. Then about a week later I inadvertently dropped the phone in a pool. Unfortunately, as the screen had been replaced the waterproofing was no longer good and phone was a brick. So I never resolved the issue but will always assume that the company that replaced the screen did a less perfect job and that when a screen is replace the phone looses it's waterproofing ability
-A (new Pixel 3XL owning) Bug

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