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Hi everyone,
I need help to sort out an issue about my front facing camera.
My phone is stock WWE version, I took the first OTA (1.54.401.5 I believe), then unlocked bootloader, rooted and installed ARHD 6.0.
Everything was working fine, then I flashed version 7.0 few days ago (without upgrading firware, as I'm one of the poor "Whelp" guys with firewater, so I couldn't get s-off) and now my front camera won't work. When I try to select it, camera application force closes and I'm back to homescreen. If I try to setup face unlock, I get a message saying sth like "Can't connect to front camera".
I've tried other ROMs like InsertCoin, same issue. Only way I could get it back to work again for a while was flashing Maximus HD.
I have NO IDEA what is going wrong here.
I doubt it is a hardware issue as everything has been working flawlessly for some weeks. So my question is, could it be a problem of ROM/firware version compatibility? Can keeping an "old" firmware cause this kind of issues?
Thanks a lot for your help!
right now, installing OTA (after going back to stock rom & recovery), hope things will get fixed...
I might be f***d for S-off since 1.54.xxx.10 patches the firewater exploit, but anyway...
I had similar issue after 2 months...my ffc 'disappeared' when I used a system info app to check hardware etc. and also noticed the duo effects stopped working...swiping to ffc in camera app didn't do anything either...weird...took to Sprint store and they verified and I had new phone sent in as replacement.
Sent from my 831C using XDA Free mobile app
Thanks for your feedback...
afterfirmware update, same issue, on ARHD and even on Stock ROM 1.54.xxx.10. Started to think itwas a hardware issue, thinking of sending the phone in HTC warranty (although I unlocked the bootloader) then I tried to flash maximus HD 4.0 again and WOOSH, issue gone!! FFC works as it should again. STRANGE as hell.
If anyone has a clue on how to solve this...
I have the same problem, I flashed the MaximusHD and doesn't work:crying:
Hello,
What version of Maximus HD did you flash?
I used version 4.0.
Well, what is strange is that after a while I switched to ARHD 8.0, then 8.1. All went well until last weekend, boom, issue is here again.
I'm thinking of a few things :
- software issue cause by God knows what.
probably not as I have had the issue with many ROMS, whatever version I'm using when it pops up.
Might be other apps but issue remains with clean install...
- Other hardware issue not related to phone (SD card...)
probabbly not as I tried to remove SD card, restart phone, same issue.
- hardware issue with the FFC, coming and going. In that case, not much to do apart from trying to get an exchange model.
maybe...
You could S-OFF using Sunshine and then reflash everything from the beginning and see what happens. Also means you'll get the right firmware on your phone as well
Hi EddyOs, and thanks.
Yes, did S-Off when sunshine was released. I used it to install HK audio mod on ARHD 8.1
Issue only came back recently, and hasn't gone since...
I'm completely lost here. Can a hardware issue be temporary, go, and come back? Seems strange to me.
nuts77 said:
Hi EddyOs, and thanks.
Yes, did S-Off when sunshine was released. I used it to install HK audio mod on ARHD 8.1
Issue only came back recently, and hasn't gone since...
I'm completely lost here. Can a hardware issue be temporary, go, and come back? Seems strange to me.
Click to expand...
Click to collapse
Well hit it with a hammer, if it still doesn't do anything then perhaps it wasn't hardware but software. :silly:
Seriously though, Yes hardware issues can "come and go" intermittently. I see that crap all the time at work.
Could try and completely start from scratch again and see if it helps like Eddy suggested, if it's a hardware problem then naturally it'll have to be sent back but luckly you have S-OFF so you can return to stock fully. Unlucky for you however, if the device gets exchanged then it means you'll have to fork out another $25 for S-OFF as it's a 1 phone only license
after five days, issue is gone. Now everything seems to work normally.
No hit, no drop, no shock whatsoever.
Now just waiting for the issue to come back...
I am also facing same issue..some1 Help,.
hello friends.. recently selfie option in camera is missing in my htc m8 phone.
Even i downloaded Selfie application from google play, But Front camera is not working..
Some one help us please..
IF any 1 got the solution, please post it here
Isn't there a HTC diagnostics code that you can use to test all features...that might help to see if hardware in fact has failed...that's basically what HTC would do if you were to call them...forgot the key combo off hand
Sent from my HTC One_M8 using XDA Free mobile app
Mafiakillers said:
hello friends.. recently selfie option in camera is missing in my htc m8 phone.
Even i downloaded Selfie application from google play, But Front camera is not working..
Some one help us please..
IF any 1 got the solution, please post it here
Click to expand...
Click to collapse
From the dialer dial *#*#3424#*#*
hit accept and test your camera
Hello everyone
My problem is, I think hard to repair, because my rear camera in HTC Desire 820 doesn't focusing. Every photo taken by this phone is fuzzy
This phone is new because i have it one month.
What i did to solve this problem:
1. Hard reset
2. Clearing lens
3. Uninstalling camera application and clearing any cache
If anyone have idea how to solve this problem, please help me with this, thanks.
Sorry for my bad English ^^
canon95j said:
Hello everyone
My problem is, I think hard to repair, because my rear camera in HTC Desire 820 doesn't focusing. Every photo taken by this phone is fuzzy
This phone is new because i have it one month.
What i did to solve this problem:
1. Hard reset
2. Clearing lens
3. Uninstalling camera application and clearing any cache
If anyone have idea how to solve this problem, please help me with this, thanks.
Sorry for my bad English ^^
Click to expand...
Click to collapse
This phone does not have good camera. Also did you try Anti-shake option? or third party camera from google play?
My HTC camera is only showing the "selfie" camera
all other apps besides snapchat only show the front camera
On snapchat i can flip to the rear camera but it is all inverted.
So far i've rebooted, cleaned all apps running, force stopped all apps.
Cleaned camera and snapchat data/cache
Reset G-Sensor from HTC settings
Any ideas how to fix this, it literally only appeared today?
I've also rebooted into safe mode and tested the camera app and it makes no difference.
More info:
Only the top camera on the rear is working on snapchat
Bump! anyone know?
Did you ever end up fixing this?
Talal916 said:
Did you ever end up fixing this?
Click to expand...
Click to collapse
Try RUU, if your M8 version has one. Note that RUU will wipe the phone, so backup beforehand, accordingly.
No in the end I RMA'd the device.
redpoint73 said:
Try RUU, if your M8 version has one. Note that RUU will wipe the phone, so backup beforehand, accordingly.
Click to expand...
Click to collapse
Nope, I just assumed my replacement camera was faulty. I put in the original and it was right side up so it's all good. Not sure how a RUU would fix it. I had wiped data but it didn't work. I assumed it was physical and not software issue.
I was replacing all 3 because one was busted and I couldn't figure out which one. Found out it was the front one during disassembly so I got lucky there.
Talal916 said:
Nope, I just assumed my replacement camera was faulty. I put in the original and it was right side up so it's all good. Not sure how a RUU would fix it. I had wiped data but it didn't work. I assumed it was physical and not software issue.
I was replacing all 3 because one was busted and I couldn't figure out which one. Found out it was the front one during disassembly so I got lucky there.
Click to expand...
Click to collapse
You replacing the camera is really important information to have posted. Its clearly a hardware problem in your case (less obvious in the case of the OP whose thread you posted in).
I just thought of the RUU, as it would return all partitions to "factory" condition. Something to try, in order to eliminate the possibility of a software issue.
Wiping data doesn't affect any other partitions (such as system). It just wipes your user data. So it doesn't exclude the possibility of a software issue.
But again, its clearly a HW issue in your case. But its hard to help folks, when they fail to provide critical information.
So issue started as follows:
a. For a few days, I've noticed that camera will give very blurry photos and videos. I tried a few things (including cleaning laser/camera lens with a cloth), but it wouldn't work.
b. Decided to restart phone today and see if that helps (turn off and on right?)
c. I now get error "Unable to start the camera" when I tap on the camera app.
I have tried the following:
a. install 3rd party app - won't work
b. restart phone (multiple times) - won't work
c. clear data/clear cache, disable, enable, remove permissions and allow permissions for Camera app - won't work
d. reboot phone in safe mode - won't work
e. Go into diagnostic mode using #*#*3434*#*# to test camera. Guess what, there are no options to test camera!
f. Go into diagnostic mode and test flashlight. Flashlight won't turn on anymore. Also, I found that the system's flashlight app is gone.
All this leads me to believe that for some reason the phone is not detecting the camera hardware anymore. I'm out of ideas. I bought the phone overseas, and local HTC told me to return it overseas or pay a handling fee of $100 and they'll look at it, but will probably not be able to do anything anyway.
Phone is just a bit over 1 month old.
Any ideas?
I'm having the same problem. I'm rooted on unlocked HTC 10 on stock 2.41.617.3. I'm S-On. I've tried force stop and delete cache and data. Tried safe mode and tried a 3rd party camera app. I just got by phone back from HTC to repair the camera and it worked before flashing the January security update and rooting it. Afterwards, I now get "unable to start the camera"
Sent from my Galaxy S4 using XDA Labs
NickKG81 said:
I'm having the same problem. I'm rooted on unlocked HTC 10 on stock 2.41.617.3. I'm S-On. I've tried force stop and delete cache and data. Tried safe mode and tried a 3rd party camera app. I just got by phone back from HTC to repair the camera and it worked before flashing the January security update and rooting it. Afterwards, I now get "unable to start the camera"
Sent from my Galaxy S4 using XDA Labs
Click to expand...
Click to collapse
So, I completely wiped data and reset factory settings, but camera still wouldn't start.
Flashed phone back to Taiwanese version, and it's now working, but original issues are back, i.e. blurry camera that can't focus on anything. I restarted phone a few times to see if it would go back to "unable to start the camera", but it's still working, just blurry and unable to focus. I'm still going through the various updates now. Have notification for Nougat. will try that and test camera again.
[UPDATE]
Interesting update: So, I upgraded to Nougat just now, and after restarting, I tested camera, it's not working anymore. Here's my speculation: 1) camera module (hardware) is broken/fkd up/stuffed, but only partly? Whereas Android 6 will let it work, but blurry and no focus, Android 7 just won't let it work at all. That's just my theory that makes a little sense atm. Anyone else?
I think you are correct, i would send it for warranty (if you still have that)
Good luck !
I did a hard reset and the camera started working again.
Sent from my Galaxy S4 using XDA Labs
Mr Hofs said:
I think you are correct, i would send it for warranty (if you still have that)
Good luck !
Click to expand...
Click to collapse
Got mine overseas about a month ago, posting it on Monday.
NickKG81 said:
I did a hard reset and the camera started working again.
Sent from my Galaxy S4 using XDA Labs
Click to expand...
Click to collapse
Lucky! Is yours ANY blurry or is it fully functional? Also, if it stops working again, check whether your flashlight works (mine wouldn't/isn't).
ameel said:
Got mine overseas about a month ago, posting it on Monday.
Lucky! Is yours ANY blurry or is it fully functional? Also, if it stops working again, check whether your flashlight works (mine wouldn't/isn't).
Click to expand...
Click to collapse
It was blurry when I purchased it used. That's why I sent it back to HTC since it was under warranty. It looked like it was a bad auto focus module, although HTC never said so. Fixed and was working well, then today (after the reset I posted about), then today it stopped working. I'm going to RUU tonightor tomorrowand install apps one by one. It seems to be softwa rerelated.
Sent from my Galaxy S4 using XDA Labs
NickKG81 said:
It was blurry when I purchased it used. That's why I sent it back to HTC since it was under warranty. It looked like it was a bad auto focus module, although HTC never said so. Fixed and was working well, then today (after the reset I posted about), then today it stopped working. I'm going to RUU tonightor tomorrowand install apps one by one. It seems to be softwa rerelated.
Sent from my Galaxy S4 using XDA Labs
Click to expand...
Click to collapse
I'm sure it will work if you go to android 6, but it will be blurry. It won't work after you restart in android 7. That's my experience
My wife's 10 was having this issue. Neither a factory reset nor an RUU helped. But randomly it just started working for her. There were app updates from Google for photos and chrome but I have no idea if they're related but nothing else changed. Really strange!
Edit: a day later the camera is not working again.
Sent from my HTC 10 using Tapatalk
I've been experiencing the very same problem and the only thing that helps is hard reset or RUU. It doesn't always work on the first try, but after 3-4 attempts the camera starts working perfectly for a period of time -- sometimes a week, sometimes a month and a half (my personal record, which was set a few days ago, when camera died again). Then I always have one day of the focus getting disabled followed by a complete shutdown with all the symptoms described by OP (no flashlight icon, 'unable to start' message). Has anyone found a permanent solution to this problem?
I have the same problem with my htc
I have the same problem on a non-rooted Verizon HTC 10... the camera app won't open, the flashlight won't work, the camera shortcuts disappeared from the top Nougat menu, and any other app I try says it can't find the camera.
I'm unable to find any troubleshooting or debugging methods yet... any suggestions? I have Android Studio but I haven't learned much of it, I'm wondering if Developer mode or the Studio USB debugging can help...
dhinged said:
I have the same problem on a non-rooted Verizon HTC 10... the camera app won't open, the flashlight won't work, the camera shortcuts disappeared from the top Nougat menu, and any other app I try says it can't find the camera.
I'm unable to find any troubleshooting or debugging methods yet... any suggestions? I have Android Studio but I haven't learned much of it, I'm wondering if Developer mode or the Studio USB debugging can help...
Click to expand...
Click to collapse
A few things that seem to have helped some people are:
removing SD card and restarting the phone without it;
clearing camera app's cache;
uninstalling all 3rd party apps that might be interfering with the camera;
RUU-ing the phone with an official firmware (you don't need root or S-OFF for that, as long as you don't try to downgrade from Nougat to Marshmallow).
Nothing but the last method worked for me. Though it doesn't do the trick every time and even when it does, it is only a temporary solution, as the problem keeps popping up again after a while. Last time the camera in my HTC 10 started working without any software interference from my side: I went on a hike in cold weather and, as I hypothesise, something about it (temperature differential? pressure change?) restored camera functionality for a couple of weeks, after which it died again. This incident led me to believe that this is a hardware problem and the camera module simply isn't securely connected to the motherboard in our phones or something. My wild guess is that RUUing might sometimes help simply because of the heat rewriting firmware produces.
werbliben said:
A few things that seem to have helped some people are:
removing SD card and restarting the phone without it;
clearing camera app's cache;
uninstalling all 3rd party apps that might be interfering with the camera;
RUU-ing the phone with an official firmware (you don't need root or S-OFF for that, as long as you don't try to downgrade from Nougat to Marshmallow).
Nothing but the last method worked for me. Though it doesn't do the trick every time and even when it does, it is only a temporary solution, as the problem keeps popping up again after a while. Last time the camera in my HTC 10 started working without any software interference from my side: I went on a hike in cold weather and, as I hypothesise, something about it (temperature differential? pressure change?) restored camera functionality for a couple of weeks, after which it died again. This incident led me to believe that this is a hardware problem and the camera module simply isn't securely connected to the motherboard in our phones or something. My wild guess is that RUUing might sometimes help simply because of the heat rewriting firmware produces.
Click to expand...
Click to collapse
Oh *smack* sorry I forgot to mention that I already tried clearing the camera app's cache, wiping cache from recovery menu, and factory resetting the phone.
I think it's a hardware issue since I think it got a little wet from sprinklers and I read the phone isn't water resistant, and also that the camera module is flaky anyways... Verizon accidentally cancelled my insurance without telling me and I haven't seen yet that HTC covers it on warranty.
I'll try these other things you suggest, but do you think it would be worth trying to have HTC repair it? It'll be worth it for $350 or less, or I could try a local shop, though I think they'd just do the same thing I would (research it on Google, buy the necessary repair parts, then painstakingly fix it), but I've seen in repair videos that this phone is very fragile and difficult to work with, so I'm not sure all that time and effort would even be worth just buying a new version outright, and I'd like the phone to work for the eclipse!.
Same Problem here, since Saturday... [emoji85]
dhinged said:
I'll try these other things you suggest, but do you think it would be worth trying to have HTC repair it? It'll be worth it for $350 or less, or I could try a local shop, though I think they'd just do the same thing I would (research it on Google, buy the necessary repair parts, then painstakingly fix it), but I've seen in repair videos that this phone is very fragile and difficult to work with, so I'm not sure all that time and effort would even be worth just buying a new version outright, and I'd like the phone to work for the eclipse!.
Click to expand...
Click to collapse
I actually went to a repair shop about a month ago and was told that they were certain part replacement would leave significant marks on the metal body =/ If you carry the phone in a full case, I guess this should not be a big problem. AFAIK, an official HTC repair shop would just replace the phone under warranty in cases like this due to how low simplicity of disassembly was on designers' priority list when 10 was being sketched out, but you're saying Verizon canceled your warranty?
I also face this unable to start camera.
My software no is 2.51.617.11
I live in Myanmar (Burma). No one know this problem including HTC Myanmar.
Apparently there are a handful of us who have faulty cameras. Haven't heard anything from HTC. I have tried everything listed here and more. No luck. The only way my camera works is on older firmware (1.9.xxx.xx) and running Marshmallow.
well my htc 10 started playing up today, camera wont start when you touch the camera app on the screen..ive had this phone for 9 months , my warranty expires in march 2019, ive tried all the above methods none worked, phoned HTC uk up and they said to send it in..i hope they replace it with another unit ?..if they do replace it with another unit will the wrranty be transferred over to that, ie expire in march 2019? i also noticed that the flashlight app doesnt work it just says on screen "loading"..
I have the exact same problem, tried all the suggestions, but still it says 'Unable to start camera'. I even opened up the phone, and replaced the camera with another HTC 10 which had water damage. Problem still exists, which leads me to believe that the camera isn't the issue, it might be the mainboard it's connected to in combination with Nougat? The other case can be that the broken phone I got the camera from might have the same problem.... allthough I think that's unlikely. I'd like to order another camera to make sure its not that, but can't really find one. Anyone got any further with this issue?
Had to do a Zoom meeting and figured I would just use my tablet but found that neither camera was working. I rebooted, cleared cache, then finally did a factory reset to no avail.
The stock camera app doesn't give me anything on either camera.
I tried installing a 3rd party camera app and found that the front facing camera works, but I can't get the rear camera to do anything- it just stays black. Also, if I start with the front facing camera that is working, when I switch it to the rear camera, the app hangs with what was showing on the front facing camera.
Is there a chance that this is a software problem? Has anybody else had any issues like this? It is totally up to date, stock software. No root, no drops, cracks, nothing. Tablet could sell as brand new so I don't think it could be an issue from any sort of bending or impact.
Any help would be appreciated. I have searched all the normal forums and sites for camera issues but have found nothing. I also created a case with Samsung last week with absolutely no response.
Strange! Since you have never modified your device, first thing that comes to mind would be to clear data of camera app but since u already did a factory reset, try flashing stock firmware again. Could very well be a hardware problem, had a similar problem with my iphone. Take it to the samsung service centre if flashing doesn't work. Btw, has your camera worked well in the past? Gcb
mayank_nigam said:
Strange! Since you have never modified your device, first thing that comes to mind would be to clear data of camera app but since u already did a factory reset, try flashing stock firmware again. Could very well be a hardware problem, had a similar problem with my iphone. Take it to the samsung service centre if flashing doesn't work. Btw, has your camera worked well in the past? Gcb
Click to expand...
Click to collapse
Thank you. Yes, the camera worked perfectly fine before, just hardly ever used it.