So I just came over to the one m8 after 3 days of use I have noticed the hepatic feed back fails to work once and awhile. A quick tap to the back of the phone makes it work again, I was wondering if anyone else has this problem. I am thinking about returning the phone but I really don't want to receive a refurbished phone seeing how I just paid full price from tmobile a few days ago. Just looking for some opinions thanks!
Beyondcr said:
So I just came over to the one m8 after 3 days of use I have noticed the hepatic feed back fails to work once and awhile. A quick tap to the back of the phone makes it work again, I was wondering if anyone else has this problem. I am thinking about returning the phone but I really don't want to receive a refurbished phone seeing how I just paid full price from tmobile a few days ago. Just looking for some opinions thanks!
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Click to collapse
Try going into a corporate store and having it replaced with a new model. Bring the box, and everything that came with it. AT&T has done this for me, so maybe TMo will also, you paid full price and it's only a few days old.
Related
Hello,
I heard before that when you exchange your device for another due to a defect that your window to return the phone and cancel the contract resets to that new date and I was wondering if this is true. I am outside my 30 day return window but I exchanged the device at best buy around 2 weeks ago so I am wondering if they reset my 30 days at that point. I know sprint switched to 14 days the day I bought the device however best buy printed 30 days on my contract and receipt so they will have to honor the 30 day window I assume.
efarley said:
Hello,
I heard before that when you exchange your device for another due to a defect that your window to return the phone and cancel the contract resets to that new date and I was wondering if this is true. I am outside my 30 day return window but I exchanged the device at best buy around 2 weeks ago so I am wondering if they reset my 30 days at that point. I know sprint switched to 14 days the day I bought the device however best buy printed 30 days on my contract and receipt so they will have to honor the 30 day window I assume.
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For sprint, I know for a fact that exchanging it due to defect does not reset your return window. Unfortunately I cannot comment about bestbuy. Hopefully someone else can answer for you.
kasper19 said:
For sprint, I know for a fact that exchanging it due to defect does not reset your return window. Unfortunately I cannot comment about bestbuy. Hopefully someone else can answer for you.
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Well if sprint won't let me out of the contract it's doesn't matter what best buy says I doubt. Damn I wanted the Nexus Prime now that it's announced... guess i am just stuck with 75kbps(down)/25kpbs(up) data speeds for 2 more years.
I don't thinking switching devices will help data speeds much and who knows when and if its ( prime ) will come to sprint. I think its commical when people need a new phone everytime a new ones released. It makes me giggle like a little kid when I read these
bluefire808 said:
I don't thinking switching devices will help data speeds much and who knows when and if its ( prime ) will come to sprint. I think its commical when people need a new phone everytime a new ones released. It makes me giggle like a little kid when I read these
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I don't care nearly as much about the prime vs the gs2 as I do getting off sprints horrible network. It was such a mistake switching to sprint I miss having data on my phone
I was also curious about this
Good to know
I am just wondering what type of support do you get if you purchase this phone from best buy. I am a T-Mobile subscriber and I do plan to use this on T-Mobile. I know from personal experience that sometimes the nexus phones don't get the best support from the carriers in the case of signal/connection issues. Because if I am getting dropped calls i don't want them to blame the phone and compatibility issues rather then attempting to help me.
Lil Jones said:
I am just wondering what type of support do you get if you purchase this phone from best buy. I am a T-Mobile subscriber and I do plan to use this on T-Mobile. I know from personal experience that sometimes the nexus phones don't get the best support from the carriers in the case of signal/connection issues. Because if I am getting dropped calls i don't want them to blame the phone and compatibility issues rather then attempting to help me.
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Click to collapse
Reason they dont get the support is because carriers didnt officially "carry" the device,....but I had a Nexus s last year and T-mobile went out of its way to fix MMS issues we had with the device, even though it wasnt officially supported.....
but with the GN its actually going to be sold buy other carriers....maybe
Lil Jones said:
I am just wondering what type of support do you get if you purchase this phone from best buy. I am a T-Mobile subscriber and I do plan to use this on T-Mobile. I know from personal experience that sometimes the nexus phones don't get the best support from the carriers in the case of signal/connection issues. Because if I am getting dropped calls i don't want them to blame the phone and compatibility issues rather then attempting to help me.
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Click to collapse
I got the NS on T-mobile at release and suffered from data connectivity issues within the first week. I called customer support a few times to get it cleared up and they were very helpful. It didn't matter that I was using an NS, in fact at least one Customer Service Rep seemed very interested when I told them what phone I was using. I'm not sure they would be as helpful if the problem turned out to be a hardware issue though. Mine turned out to be an issue in my account that was finally resolved after I had called 3 or 4 times.
They were somewhat helpful to me. My first NS had a freezing issue and they got me over to Samsung tech support when I called to see if it was a known issue. Samsung helped a bunch and recommended I do an exchange at the store since I just got it 2 days before. Now trying to exchange it was rather unpleasant. Best Buy tried to tell me to wait for the update despite me telling them Samsung said to return it and the coming update wouldn't fix it. I lucked out and the phone froze while the rep was playing with it and they finally gave me a new one. I'd say if the same happens to you, just tell them you want to return it because you don't like it and then go to another store and re-buy it.
Sent from my Nexus S using XDA App
i bought it day one and like everyone else had some issues. Like every other product purchased with cash it falls under the 30 days warranty. I had no problems returning it for another unit.
I did contact tmo and they were helpful although i never expected them too since it was a phone that they do not carry.
I have a brand new Galaxy Nexus that I bought outright from a friend.
Last Friday I took it into a Verizon store to get a new sim card.
When I got home I unlocked the bootloader, rooted, and that's it, I kept the stock Verizon rom on it and just installed a few of my apps off the market.
Since Friday my phone has rebooted a number of times, while in use it gets VERY hot (135*F), 4 or 5 times now I have gotten a window that comes up and says "Select next to finish activation" as if the phone thinks it's not activated yet, and the worst of them is the 4G drops on this phone far too often. I have been taking the same route home for over a year and on my Tbolt i had a solid 4G signal the whole way, on the Galaxy it drops to 3G about 4 or 5 times on the way home, and sometimes loses data alltogether.
Not sure if these are all just flukes, or if other people have experienced this as well.
Thoughts?
Yes,unroot relock and take it in the same thing happened to mine and I got a brand new one..mine dropped 4g constantly you may wanna call and have them trouble shoot it so when they see it doesn't help they will write up a ticket note it on ur account so when u go into a store no waiting or stupid questions
Oh and I would only mention that its dropping signal all the time nothing more nothing less
Yeah and just to be clear, i relocked and unrooted and used it all day today and still having the same issues.
When I went into the store today they flat out would not help me whatsoever because i didn't buy the phone from them.
They said it doesn't matter if I was the first person to touch the phone after it came out of the box, if i didn't buy it from them (Verizon) then they won't warranty it.
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
Namtaru said:
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
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OK ... don't go to the verizon store they won't do it for you ... what you need to do is call tech support and tell them your issues .... listen the galaxy nexus is less than a year old verizon have to give support to the customer.. . I'm telling you because I've done it ... I been with verizon for years and I've owned several phones and every time I get a phone a new phone without signing a new contract first thing I do is call tech support and ask for a replacement .... if the phone is less than a year old they will do it ....... good luck
Sent from my Galaxy Nexus using XDA
I already called support, they wont replace it, because I didn't purchase it directly from my account.
I'm taking the long route here and shipping it back to my friend, who is going to put it back on his account, then get a refurb, then send me the refurb when he gets it.
My original galaxy nexus was replaced two weeks ago and now all the refurbishes replacements that I've gotten from Verizon are all experiencing the same issue. The cellular radio shuts off randomly. I basically spent the day at the Verizon store and they just said they were going to ship me another replacement phone, which would make it my third replacement. Is their anyway I can fix the phone myself?
Thanks for the help.
Did you try a new sim card? Sounds simple but worked for me.
Sent from my Galaxy Nexus using Tapatalk 2
deadsix said:
My original galaxy nexus was replaced two weeks ago and now all the refurbishes replacements that I've gotten from Verizon are all experiencing the same issue. The cellular radio shuts off randomly. I basically spent the day at the Verizon store and they just said they were going to ship me another replacement phone, which would make it my third replacement. Is their anyway I can fix the phone myself?
Thanks for the help.
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Honestly as ****ty as it sounds you'll have to wade through all the detective ass phones until you get the good one.
Its a hardware issue and nothing can fix it.
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
withbloodskies said:
Honestly as ****ty as it sounds you'll have to wade through all the detective ass phones until you get the good one.
Its a hardware issue and nothing can fix it.
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
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I went through 4 of them.
Sent from my Galaxy Nexus using xda app-developers app
killerapl said:
I went through 4 of them.
Sent from my Galaxy Nexus using xda app-developers app
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I was lucky enough to have gotten the perfect phone the first time. I've seen people who had the issue, I've had family members have the issue.
It sucks that is such a widespread issue..
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
same here! i went trough 4 replacements! so far this new one is working all right
deadsix said:
My original galaxy nexus was replaced two weeks ago and now all the refurbishes replacements that I've gotten from Verizon are all experiencing the same issue. The cellular radio shuts off randomly. I basically spent the day at the Verizon store and they just said they were going to ship me another replacement phone, which would make it my third replacement. Is their anyway I can fix the phone myself?
Thanks for the help.
Click to expand...
Click to collapse
So I'm not the only one. My original launch week phone had been working perfectly, but in the past couple of weeks the touchscreen controller has been going south and registering a bunch of nonexistent touches and locking up. I've been through two Vzw refurbs so far and they both do exactly what you describe. The radio will randomly cut out and take a minute or so to recover.
So much for "certified like new." I haven't even unlocked/flashed this one. I'm using it 100% factory stock and it still happens.
There's a bad "lot" from the ones manufactured in January and February of this year. My original Nexus, my girlfriend's, my best friend's and my buddy's are all 11.11 (November, 2011). Asurion first sent me a refurb 12.01 - cycled radios. They replaced it with another refurb 12.01 - also cycled radios. Third replacement was a brand new 12.02 unit - it was actually the worst of the three. When set to LTE/CDMA, it would cycle the radios every 3-5 minutes, without fail (more if you were actively using it). It cycled 24 times during the hour I spent in the Verizon store, but they still claimed it was a network issue. In fact, it couldn't even complete the setup/activation wizard on data. It dropped out before even finishing that the very first time I turned it on after taking it out of the box.
So, my buddy lent me his to use while I got it all worked out (since he dropped data on his plan for the time being) and as it turned out, the same day he lent it to me, I stopped at the other Verizon store that I know the manager at. After a TON of jumping through hoops (on their part, trying to exchange out a unit I received from Asurion for a new one they had in-stock, not mine), and sacrificing my unlimited data and an extension of my contract later (both of which were last resorts and the only way it could be processed in the system, and neither of which really bother me), I left there with a 12.07 unit (July, 2012) and it (not surprisingly) works like a champ. Not a single drop since Thursday night.
All things considered, I'm content.
Thanks guys and gals would trying to get a new phone be better then swapping refurbished phones out everyday? I already have a new sim card. Does Verizon not know this is an issue they are telling me that it was a software problem and not a hardware problem. They claim that the Jelly Bean update will solve the issue.
deadsix said:
Thanks guys and gals would trying to get a new phone be better then swapping refurbished phones out everyday? I already have a new sim card. Does Verizon not know this is an issue they are telling me that it was a software problem and not a hardware problem. They claim that the Jelly Bean update will solve the issue.
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Click to collapse
It that's the case they need to release the OTA.
Anyway its hard to say its a software issue since most people seem to go through many phones before they get the right one. Verizon is probably blowing smoke..
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
Hello. trying to relock bootloader to return to bestbuy and for the life of me I cannot get the phone into fastboot with adb. I have USB Debugging on, the computer authorized through the phone, but fastboot devices doesn't do anything. I can't even flash a factory image. I can even get it to show up with adb devices but that's all I can do. I have all the drivers installed and am plugging into the back of the windows 10 computer and also tried two different cables. I'm not sure what to try next. I also cannot get it to go into fastboot with power and vol+. Phone works great otherwise. Nothing wrong with it.
You're typing adb reboot-bootloader? And that doesn't do anything?
Okay I'm an idiot. That was the problem. I was typing in fastboot devices. Still weird how the factory image wouldn't send it to bootloader.
spudsmac said:
Okay I'm an idiot. That was the problem. I was typing in fastboot devices. Still weird how the factory image wouldn't send it to bootloader.
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Click to collapse
Are you getting a replacement or simply returning? Curious because I think I might be taking mine back. To many issues. Part of me wants to get another one but if it comes with 7.1.1 and I can't unlock bootloader I'd return for good anyways and skip this phone.
aholeinthewor1d said:
Are you getting a replacement or simply returning? Curious because I think I might be taking mine back. To many issues. Part of me wants to get another one but if it comes with 7.1.1 and I can't unlock bootloader I'd return for good anyways and skip this phone.
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I just got a new one from best buy last week for my wife. Hers came with the October build on it.
aholeinthewor1d said:
Are you getting a replacement or simply returning? Curious because I think I might be taking mine back. To many issues. Part of me wants to get another one but if it comes with 7.1.1 and I can't unlock bootloader I'd return for good anyways and skip this phone.
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Click to collapse
I'm going to try to return because I don't like the locked bootloader and I also think the Pixel XL is too big. It's hard to use with one hand and I'm afraid I'm going to drop it. I'm on my Note 3 until my Pixel comes in from google, but I actually don't mind the Note 3 since the bootloader is now unlocked for Verizon. There's a lot of good roms out now. I don't know if I can step back to the Note 3 camera from the Pixel and 6P before....
toknitup420 said:
I just got a new one from best buy last week for my wife. Hers came with the October build on it.
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Haven't returned anything to best but before what did you tell them? Did you have to show them the issue? Reason I ask is because I was in there black Friday and the 2 people in the mobile department were very rude to the point where I got in an argument with them and had to talk to the manager. I just wanna at least try getting a new one before returning for good. Was there a restocking fee or anything
aholeinthewor1d said:
Haven't returned anything to best but before what did you tell them? Did you have to show them the issue? Reason I ask is because I was in there black Friday and the 2 people in the mobile department were very rude to the point where I got in an argument with them and had to talk to the manager. I just wanna at least try getting a new one before returning for good. Was there a restocking fee or anything
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I'm about to head there now. I'll update when I get back. I have a scuff on the phone so I hope they let me return.
spudsmac said:
I'm about to head there now. I'll update when I get back. I have a scuff on the phone so I hope they let me return.
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Good luck! Keep me posted I'm gonna head there tomorrow. Not even sure if they have any in stock. I don't know if they are gonna make me show them the issues or tell me to call Google support first.. or if they will simply swap it out.
---------- Post added at 03:51 AM ---------- Previous post was at 03:51 AM ----------
Crap I just realized I bought mine online..
aholeinthewor1d said:
Haven't returned anything to best but before what did you tell them? Did you have to show them the issue? Reason I ask is because I was in there black Friday and the 2 people in the mobile department were very rude to the point where I got in an argument with them and had to talk to the manager. I just wanna at least try getting a new one before returning for good. Was there a restocking fee or anything
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Click to collapse
Hers was a new one that I ordered. But I've returned phones to them a bunch of times with no issues. I replaced my wife's old 6p twice at best buy. They just gave me a new one off the shelf both times.
They would not return it because it was outside of the 14 day return policy. Their return policy with the holiday season is ambiguous but I'm stuck with it now. Maybe I'll try to sell on swappa and get a Pixel or go back to my Note 3.
aholeinthewor1d said:
Haven't returned anything to best but before what did you tell them? Did you have to show them the issue? Reason I ask is because I was in there black Friday and the 2 people in the mobile department were very rude to the point where I got in an argument with them and had to talk to the manager. I just wanna at least try getting a new one before returning for good. Was there a restocking fee or anything
Click to expand...
Click to collapse
So I managed to return it today. I brought in the return policy from online which shows off contract phones are under the holiday return policy. There might be a $35 restocking fee though. I had someone more competent today than last night.
spudsmac said:
So I managed to return it today. I brought in the return policy from online which shows off contract phones are under the holiday return policy. There might be a $35 restocking fee though. I had someone more competent today than last night.
Click to expand...
Click to collapse
I actually got really lucky yesterday. I looked online and the only best buy that had them in stock was an hour and 10 minutes away from me. I called customer service to confirm. So then I wanted to talk to someone IN the actual store before driving there and confirm the return process and also make sure it was there. Figured out that if you call your local best buys number it's nearly impossible to get someone from that actual store and not customer service. I pretended to have a question for the Geek squad and once I got them on the line asked for the mobile department.
So I talked with them and confirmed they had it..told him what was happening with mine and he said it was no problem and he will set one aside for me. He mentioned something about "processing the return" so I wanted to clarify with him what was gonna happen. Best buys $10 a month deal is different than Verizon's. I was worried that if he processed my return and did the purchase from scratch that it might somehow mess this loop hole up and I'd be stuck with Verizon's 2 year bill credits. Thankfully this guy was familiar with EXACTLY what I was talking about. He said they don't know how it is different than Verizon's deal but said he is totally aware of it. So he said he would talk with someone about the exchange process and call me back. Over an hour later I had to call them again. He told me I had two options and he said the first option is something they aren't really supposed to do. He told me they would literally just swap them out and not process any kind of return/exchange with Verizon. He said the only downside to this would be if I ever wanted to trade the phone into Verizon I wouldn't be able to because the one on my DPP would be the original IMEI not the replacements' IMEI. Second option was to process a return and set it all up from scratch. He said we would then have to call Verizon to fix the pricing and get me the $10 deal and that it most likely would be with Verizon's bill credits though.
Naturally I jumped on the first option and told him I'd be right there. Then I asked if I HAD to activate the replacement there and he said "yea that's normally how they have to do it". I then explaied to him how I can't unlock the bootloader if it installs the software update during setup so I need to take the SIM out and skip the setup so I could unlock with my computer at home. Again he knew exactly what I was taking about and said he would ask the other guy again and call me back. 10 minutes later he called back and said "yea we can do that it won't be a problem" so I told him I'd head up there right then.
So I get there and it was as simple as handing him my box (they didn't even look it in).. he did some kind of magic on his computer.. as he was doing this I opened the new one..took out the SIM and skipped through the setup..enabled developer options and turned off automatic updates.. then he gave me a receipt and that was it!
What started out as a confusing nightmare because no stores had them in stock so I was worried about a replacement shipping with the new software.. ended up working out easier and better than I could have imagined.
I got so LUCKY that I dealt with the person I did at that Best Buy becasue the people at my best buy would have been clueless and not done anything like this for me.
Phone is already unlocked and updated now
aholeinthewor1d said:
I actually got really lucky yesterday. I looked online and the only best buy that had them in stock was an hour and 10 minutes away from me. I called customer service to confirm. So then I wanted to talk to someone IN the actual store before driving there and confirm the return process and also make sure it was there. Figured out that if you call your local best buys number it's nearly impossible to get someone from that actual store and not customer service. I pretended to have a question for the Geek squad and once I got them on the line asked for the mobile department.
So I talked with them and confirmed they had it..told him what was happening with mine and he said it was no problem and he will set one aside for me. He mentioned something about "processing the return" so I wanted to clarify with him what was gonna happen. Best buys $10 a month deal is different than Verizon's. I was worried that if he processed my return and did the purchase from scratch that it might somehow mess this loop hole up and I'd be stuck with Verizon's 2 year bill credits. Thankfully this guy was familiar with EXACTLY what I was talking about. He said they don't know how it is different than Verizon's deal but said he is totally aware of it. So he said he would talk with someone about the exchange process and call me back. Over an hour later I had to call them again. He told me I had two options and he said the first option is something they aren't really supposed to do. He told me they would literally just swap them out and not process any kind of return/exchange with Verizon. He said the only downside to this would be if I ever wanted to trade the phone into Verizon I wouldn't be able to because the one on my DPP would be the original IMEI not the replacements' IMEI. Second option was to process a return and set it all up from scratch. He said we would then have to call Verizon to fix the pricing and get me the $10 deal and that it most likely would be with Verizon's bill credits though.
Naturally I jumped on the first option and told him I'd be right there. Then I asked if I HAD to activate the replacement there and he said "yea that's normally how they have to do it". I then explaied to him how I can't unlock the bootloader if it installs the software update during setup so I need to take the SIM out and skip the setup so I could unlock with my computer at home. Again he knew exactly what I was taking about and said he would ask the other guy again and call me back. 10 minutes later he called back and said "yea we can do that it won't be a problem" so I told him I'd head up there right then.
So I get there and it was as simple as handing him my box (they didn't even look it in).. he did some kind of magic on his computer.. as he was doing this I opened the new one..took out the SIM and skipped through the setup..enabled developer options and turned off automatic updates.. then he gave me a receipt and that was it!
What started out as a confusing nightmare because no stores had them in stock so I was worried about a replacement shipping with the new software.. ended up working out easier and better than I could have imagined.
I got so LUCKY that I dealt with the person I did at that Best Buy becasue the people at my best buy would have been clueless and not done anything like this for me.
Phone is already unlocked and updated now
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Click to collapse
Glad it worked out. Expecting my Google Store Pixel to come in Monday.