[Q] Signal issues UK - One (M8) Q&A, Help & Troubleshooting

Hi. I am on three network UK and since I had the m8 from new, have had intermittent signal issues. One minute I will have 5 bars then it will drop to one bar while I am still in the same place. This is my second brand new m8 now with the same problem as the first. I also have a moto g on three to compare it to, and the reception on the moto g is far more stable. I can't find any posts from the UK of anyone with the same problem. Anyone else having signal strength problems? It affects signal as a whole as in both calls and data.

Im with 3 and have intermittent signal issues but thats nothing to do with the phone or network provider in my honest opinion.
Are you running a custom rom? Might be a radio issue?

Thanks for reply. I am still on stock at the moment because I didn't want to have to un-root and return to s-on etc. While I wasn't sure what the problem is. If you don't think it has anything to do with the phone or the network provider, what do you think it is? As I say, my moto g signal is far better and stronger. I don't get signal on the m8 where I normally have done on all my previous android phones. Thanks for any more input.

I'm on 3 and also have ****ty signal strength, yet I'm able to make and receive calls without issues.
Tbh I think it's an issue with three.
I was with Vodafone back in the day, and use to have full bars yet intermittently I was unable to make/receive calls.
3 appear to have some Gremlins, but after using almost every other provider, oddly they're consistent.

Doughnut said:
I'm on 3 and also have ****ty signal strength, yet I'm able to make and receive calls without issues.
Tbh I think it's an issue with three.
I was with Vodafone back in the day, and use to have full bars yet intermittently I was unable to make/receive calls.
3 appear to have some Gremlins, but after using almost every other provider, oddly they're consistent.
Click to expand...
Click to collapse
Thanks for reply. Tbh, I have been trying to not take too much notice of what the signal strength bars are telling me and just trying to use it anyway. But it just seems strange to me that I have only just started seeing this happening since I got the m8. As you say, three have been consistent, and for me, they have been consistently good. I now find the m8 not having data connection and no bars where before, other handsets are fine. Oh well. Thanks for your reply.

bigears5000 said:
Hi. I am on three network UK and since I had the m8 from new, have had intermittent signal issues. One minute I will have 5 bars then it will drop to one bar while I am still in the same place. This is my second brand new m8 now with the same problem as the first. I also have a moto g on three to compare it to, and the reception on the moto g is far more stable. I can't find any posts from the UK of anyone with the same problem. Anyone else having signal strength problems? It affects signal as a whole as in both calls and data.
Click to expand...
Click to collapse
same issue, sent mine in for repair
which city are you in if you don't mind me asking
Sent from my D6503 using Tapatalk

soyef said:
same issue, sent mine in for repair
which city are you in if you don't mind me asking
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Hi. I have sent mine in for "repair" now, but am not holding out much hope that it will be working any better when it gets returned from HTC. I am in Hereford, west midlands.

Got the same, now on a second device thanks to the local thieves;anyway both handset's had the signal bar observation you made in the post.
So I'm guessing it's 3's network.
I'm in South east London.
Data & voice are a bit hit & miss
Cheers
Sent from my HTC One_M8 using XDA Free mobile app

Daveyg99 said:
Got the same, now on a second device thanks to the local thieves;anyway both handset's had the signal bar observation you made in the post.
So I'm guessing it's 3's network.
I'm in South east London.
Data & voice are a bit hit & miss
Cheers
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks for reply. I think what i'll do when I get my device back, is to try a few other networks sim cards and see what happens. Perhaps I should have tried that a bit sooner but as I never had trouble before, it didn't really occur to me that it could be the network not playing nice with the phone. Thanks for all the replies guys.

I've been noticing signal problems too with three. I'm in Northern Ireland. I tweeted them and they said they were aware of a mast issue near where I live.
Sent from my HTC One_M8 using XDA Premium 4 mobile app

bigears5000 said:
Thanks for reply. I think what i'll do when I get my device back, is to try a few other networks sim cards and see what happens. Perhaps I should have tried that a bit sooner but as I never had trouble before, it didn't really occur to me that it could be the network not playing nice with the phone. Thanks for all the replies guys.
Click to expand...
Click to collapse
I tried EE, Vodafone and three and all had the same problem, left it on top of the desk and watched as the bars randomly switched from 3 to 1 and to none, got my device back so will test and see if it's better
Sent from my HTC One_M8 using Tapatalk

bigears5000 said:
Hi. I am on three network UK and since I had the m8 from new, have had intermittent signal issues. One minute I will have 5 bars then it will drop to one bar while I am still in the same place. This is my second brand new m8 now with the same problem as the first. I also have a moto g on three to compare it to, and the reception on the moto g is far more stable. I can't find any posts from the UK of anyone with the same problem. Anyone else having signal strength problems? It affects signal as a whole as in both calls and data.
Click to expand...
Click to collapse
I had been with 3 UK for about 5 years and a couple of years ago I had a Desire HD and I was experiencing the same exact issues except sometimes the signal would get lost completely and even airplane mode or phone reboot would not register with the network again but since then they have improved the network (a little), I can tell you there is nothing wrong with your phone or the radio. 3 have great deals but their coverage is very patchy I am now with o2 UK and have not had any problems with reception or dropouts. one more thing; a bad simcard can cause reception issues so you might want to try another sim from 3 to see if that helps at all.

soyef said:
I tried EE, Vodafone and three and all had the same problem, left it on top of the desk and watched as the bars randomly switched from 3 to 1 and to none, got my device back so will test and see if it's better
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
Oh dear, that's not sounding promising. Let me know if it works any better. Cheers.

112.bkt said:
I had been with 3 UK for about 5 years and a couple of years ago I had a Desire HD and I was experiencing the same exact issues except sometimes the signal would get lost completely and even airplane mode or phone reboot would not register with the network again but since then they have improved the network (a little), I can tell you there is nothing wrong with your phone or the radio. 3 have great deals but their coverage is very patchy I am now with o2 UK and have not had any problems with reception or dropouts. one more thing; a bad simcard can cause reception issues so you might want to try another sim from 3 to see if that helps at all.
Click to expand...
Click to collapse
Ok. Cheers for the info. I have always found three to be fairly consistent in a good way in my area and surrounding. I have ordered two new sim cards since my original and still have the same issues. Cheers.

bigears5000 said:
Hi. I am on three network UK and since I had the m8 from new, have had intermittent signal issues. One minute I will have 5 bars then it will drop to one bar while I am still in the same place. This is my second brand new m8 now with the same problem as the first. I also have a moto g on three to compare it to, and the reception on the moto g is far more stable. I can't find any posts from the UK of anyone with the same problem. Anyone else having signal strength problems? It affects signal as a whole as in both calls and data.
Click to expand...
Click to collapse
I have exactly the same issue however it doesn't seem to effect the usabilty of the phone. I had a Note 3 before which also suffered the same issue so I would assume it is Three.
I think Three are in the midst of a big 4G switch on and from what one of my pals in the store said they are doing a hell of a lot of work on the masts at the moment. I do however have a more consistent signal with the M8 with regards to signal stability (not the bars)
You may want to look at getting an app which measures the actual -db rather than bars. It may be that you are swapping between a couple of masts.
Have a look at Opensignal or this one https://play.google.com/store/apps/details?id=com.signalmonitoring.gsmsignalmonitoring

large12006 said:
I have exactly the same issue however it doesn't seem to effect the usabilty of the phone. I had a Note 3 before which also suffered the same issue so I would assume it is Three.
I think Three are in the midst of a big 4G switch on and from what one of my pals in the store said they are doing a hell of a lot of work on the masts at the moment. I do however have a more consistent signal with the M8 with regards to signal stability (not the bars)
You may want to look at getting an app which measures the actual -db rather than bars. It may be that you are swapping between a couple of masts.
Have a look at Opensignal or this one https://play.google.com/store/apps/details?id=com.signalmonitoring.gsmsignalmonitoring
Click to expand...
Click to collapse
Nice one. Thanks for the information. I will have a look at that app when I get back. Cheers.

Seems like the repair done the job, signal seems stable now
Sent from my HTC One_M8 using Tapatalk

Was with Three when I had my Note 3, always 2 bars but calls and texts went through fine. Decided to dump them and head back to O2 and five full bars and full signal wherever I go. Three = Not that great IMO

soyef said:
Seems like the repair done the job, signal seems stable now
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
Thanks for letting me know. I'm glad your device is working better after the repair. That gives me hope for my device now. Cheers.

radicalisto said:
Was with Three when I had my Note 3, always 2 bars but calls and texts went through fine. Decided to dump them and head back to O2 and five full bars and full signal wherever I go. Three = Not that great IMO
Click to expand...
Click to collapse
I have been trying not to take too much notice of the bars and just use it anyway but it still doesn't seem to be working as well in certain places, as my other handsets have previously on three. Oh well. I just took out another 2 year contract with three. I'll see how the network performs over this time and make a decision when the time comes.

Related

[Q] * HELP! * One X Keeps losing Signal

Hi guys,
After weeks of waiting, i finally got my HTC One x today.
But there is a problem.
When i put my Sim Card in , I get around 2 Bars of signal, and then it goes away and the cross comes over the bars, then the phone says ' Preparing Sim ... ' , then the 2bars appear again, then they go away and the the phone says ' Preparing Sim ... ' , and on and on and on and on again!
I am extremely sad and dissapointed. was really looking forward to this phone.
Can anyone help with this issue?
P.s. the phone is stock and untouched.
mahdibassam said:
Hi guys,
After weeks of waiting, i finally got my HTC One x today.
But there is a problem.
When i put my Sim Card in , I get around 2 Bars of signal, and then it goes away and the cross comes over the bars, then the phone says ' Preparing Sim ... ' , then the 2bars appear again, then they go away and the the phone says ' Preparing Sim ... ' , and on and on and on and on again!
I am extremely sad and dissapointed. was really looking forward to this phone.
Can anyone help with this issue?
P.s. the phone is stock and untouched.
Click to expand...
Click to collapse
Try another sim card -- If still there try a factory reset -- getting my hox today
I have same problem. Tried contacting HTC support. I got RMA number and I'm getting new one. And waiting for the One begins once more
Sent from my HTC Sensation XE with Beats Audio using xda premium
bubigrega said:
I have same problem. Tried contacting HTC support. I got RMA number and I'm getting new one. And waiting for the One begins once more
Sent from my HTC Sensation XE with Beats Audio using xda premium
Click to expand...
Click to collapse
really? who did you contact? How should i do that ?
I also have very minimal signal now.I was always on full bars with my sg2. Hope its a software issue and not hardware...
Sent from my HTC One X using XDA
twistedh said:
I also have very minimal signal now.I was always on full bars with my sg2. Hope its a software issue and not hardware...
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
even i am having the signal problem when compared to my other phones. Nexus sits on full signal and One X keeps moving between 1 bar and 5 bars when holding in hand..have checked the display phone in my local shop which is also behaving same....do all of you have this problem?
I had problems with a cut mini-sim. Got it replaced with a proper micro sim and all is fine.
M.
For the people who have cut there SIM card, make shure you are using the new generation SIM card. Cutting a old generation one can bring issues!
That's weird. My one x is getting signal where my sensation had none!
Sent from my HTC One X using xda premium
Woke up today, no signal and sim couldn't be found.
Was fine last night.
Either T-Mobile deactivated it because they have sent me a new micro sim, the phone is a dud or somehow the cut sim decided to break itself over night somehow.
If the new sim doesn't fix the problem, the phone is going back and ill just buy something crappy to tie me over till GS III.
It has good wifi reception, I'm getting signal in places where I'd have to wave my hands around in the air before. But the gsm signal is really annoying me
Sent from my HTC One X using XDA
none of you have my problem . My is faulty. no reception at all.
Mine jumps from H 3 bars to G (gsm), back and forth. Very sketchy signal.
Using a new micro sim I received today.
Hmm.. I'm using a cutted SIM and it didn't show any problem. Instead, I am getting signal at dead spots compared to my DHD in the past. Weird..
Sent from my HTC One X using XDA
Got a microSIM sent out by my provider. Works fine. I'm getting even better 3G reception than with my Desire S. Sounds like a faulty sim to me.
twistedh said:
It has good wifi reception, I'm getting signal in places where I'd have to wave my hands around in the air before. But the gsm signal is really annoying me
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Same issue, excellent WiFi but network is sketchy
Sent from my HTC One X using Tapatalk
Strange behaviour you guys are having there. My signal strength on the same telco has been improving switching fr DHD to HOX. Some places with weak signal reception those day in DHD (with 1 or 2 bars) now I could get 3 bars.
Most of the users in my region do not faced such issue, we are seen the coverage is jumping fr H to 3G back and forth rapidly, which we believe is due to service upgrade (cos have been notice such behaviour even in DHD)
mahdibassam said:
Hi guys,
After weeks of waiting, i finally got my HTC One x today.
But there is a problem.
When i put my Sim Card in , I get around 2 Bars of signal, and then it goes away and the cross comes over the bars, then the phone says ' Preparing Sim ... ' , then the 2bars appear again, then they go away and the the phone says ' Preparing Sim ... ' , and on and on and on and on again!
I am extremely sad and dissapointed. was really looking forward to this phone.
Can anyone help with this issue?
P.s. the phone is stock and untouched.
Click to expand...
Click to collapse
I have exactly the same issue with you.
Actually this is my 2nd OneX, the previous one has "yellowish display", but there was no signal reception problem.
After replacement, I found the new one has the same problem described by you. It changes between 3G<->H quite oftern, and I found that mobile radio goes off very often, but then it's showing me "preparing SIM..." and signal comes back again!! Since my SIM on the previous OneX has no issue (at least I used it for 4 days already without this problem), so I don't believe my SIM is the root cause (and mine was the official micro SIM from telecom).
Edward
---------- Post added at 01:14 PM ---------- Previous post was at 01:12 PM ----------
williamyi said:
Strange behaviour you guys are having there. My signal strength on the same telco has been improving switching fr DHD to HOX. Some places with weak signal reception those day in DHD (with 1 or 2 bars) now I could get 3 bars.
Most of the users in my region do not faced such issue, we are seen the coverage is jumping fr H to 3G back and forth rapidly, which we believe is due to service upgrade (cos have been notice such behaviour even in DHD)
Click to expand...
Click to collapse
Yes, I agree that for some location that normal phone doesn't have any reception signal, OneX does have signal. And it also changes from 3G<->H quite frequently.
fakeman said:
Yes, I agree that for some location that normal phone doesn't have any reception signal, OneX does have signal. And it also changes from 3G<->H quite frequently.
Click to expand...
Click to collapse
I'm having this issue too. It seems when the phone is trying to talk on 3G instead of H, it doesn't work. So, everytime the signal switches to 3G, I lose data. I still haven't been able to run a successful Speedtest.NET test on the phone.
Anyone have any ideas?
Also gave my HTC One back to supplier. Signal issue became so bad that i had almost no signal.
I found that when i was in a building my signal disappeared. Hold your device upside down and you get better reception. Also made a benchmark test when I got the phone and it score 4700+
when the signal issue started i did a test again and it only scored +/- 3700. Must be hardware. I tried Hard resets and nothing....
Going to be a long wait as I'm in Namibia in Africa and phone was ordered in UK. But overall just an awesome phone !!!

poor signal htc any way of boosting it

i have had my phone a week or so now battery is getting better but the cell signal is really bad compared to my last device which was a n8 is there any solution or fix??
Ive a X on Orange and I have to say it seems to struggle to get a good Orange signal in areas I'm sure used to be very good on my sensation.
I am also with Orange. I am finding the connection very eratic. Quite often there seems to be none or one bar, then it will jump to 2 or 3, then drop to none again. Anyone else seeing this? I know there is a thread on the WiFI dropping at times.
plz report it to HTC. I'm on T-Mobile (UK) and having same problems. The more reports they get the more likely they'll take note.
Does the signal issue have to do with the way your holding the phone in low signal areas?
I'm on T-Mobile UK too which now uses Orange masts. Anytime it switches to an orange only signal I only get a G signal. I've turned off data roaming and all is well.
Sent from my HTC One X using xda premium
I've found similar issues but also I can't get it to report a signal better than -83dbm. Anyone else notice this?
I'm hoping the 1.28 update has a new radio.
Did you try another sim?
Also are you using a legit MicroSim or you cut your old sim into a MicroSim? This causes bad signal.
Try to avoid covering the lower left corner with your hand as it will greatly attenuate the signal. Not to the same extent as the iPhone 4 dramas, but still quite noticeable (2 bars).
nikosssb said:
Did you try another sim?
Also are you using a legit MicroSim or you cut your old sim into a MicroSim? This causes bad signal.
Click to expand...
Click to collapse
Legit microsim direct from the network.
I can have my phone on the desk and I am actually seeing the wifi strength and the mobile signal fluctuate between 0 and 2 bars. It does that most times I take it out of sleep mode, it does this for about 60 seconds then stabilises. Happens almost every time.
Just chatted online to HTC and he was quite quick to say - faulty fone. ask for replacement.
But I have heard from a few people locally, all on orange, who have said they have had major reception probs on orange in last few days, dropped calls
---------- Post added at 09:34 PM ---------- Previous post was at 08:56 PM ----------
update
Orange are blaming it on local cell issue, didn't listen when I said its not just local, but then again she did ask me to take battery out of One X !
Anyway, she got me to go to GSM only until local cell fixed. Am I correct in thinking that this will not use HSPDA now though ?
Do you mind me asking exactly what you asked htc? I'm finding that my desire is often ~10dbm better than my One X
Huw
Just told him I've noticed significent drop in signal from Sensation, lots more T-Mobile log ons too. He quite quickly said get fone swapped.
Orange reply as above, blaming local masts.
The signal seems to jump from one extreme to another either full bars or one bar only.
stevep999 said:
Huw
Just told him I've noticed significent drop in signal from Sensation, lots more T-Mobile log ons too. He quite quickly said get fone swapped.
Orange reply as above, blaming local masts.
The signal seems to jump from one extreme to another either full bars or one bar only.
Click to expand...
Click to collapse
just to add on..
me in singapore here having this problem too...
and also using legit microSIM
im on vodafone and today noticed that in an area where reception is usually fine, i had nothing.
... anyone know if this could be solved by a radio update or is it perhaps an unfixable hardware problem?
got the flickering screen too... seriously thinking about ditching htc, but i hate touchwiz and not really sure what to go for... maybe just go backward to a sensation XE.
jaspabt said:
I can have my phone on the desk and I am actually seeing the wifi strength and the mobile signal fluctuate between 0 and 2 bars. It does that most times I take it out of sleep mode, it does this for about 60 seconds then stabilises. Happens almost every time.
Click to expand...
Click to collapse
Installed the 1.28 update last night. Signal is now much much much better. I Don't experience any of the above anymore!
jaspabt , are you using a branded or unbranded HOX on orange ?

Loss of signal, no auto reconnect.

I am having an issue on my One X (unbranded and unlocked) with the signal vanishing and not reconnecting unless I force it. I was wondering whether it effects all networks or just networks that use more than one carrier. Three has its own 3G network but it uses Orange 2G signal. I also saw a thread with the same issue on T-Mobile / Orange which is also dual carrier.
I am wondering whether it is the switch between these networks which is causing it to lose signal and not reconnect.
I have had several instances where my signal has an R next to it as if it is roaming, this would be when it is connected to the Orange 2G network, I never had this problem on my Desire HD or Sensation.
Does anyone know of any issues on Vodafone or O2 regarding signal loss or is it just networks which use multiple carriers.
My One X is stock and bootloader has not been unlocked.
Thoughts?
Sent from my HTC One X using Tapatalk 2
Are you still on the 126 SW?
As your unbranded then you should be able to get the 128 update.
With 126, my Three handset recieve level was about -88 to 91dbm.
With 128 its now at -75dbm in the same location.
Most, if not all of the roam to Orange has now been disabled, remaining where there is no Three signal at all.
Steve
No I have upgraded to 1.28, unfortunately I am still in an area where it does switch to Orange 2G signal.
It seems to hang on to 3G until I have virtually no signal, then goes to no signal and doesn't reconnect unless I force it. It seems to mostly happen when I put the phone away on my pocket so I dont notice I have no signal until I check my phone.
I lost signal today and to test the reconnect I left the screen on and I drove about 20 miles through large-ish towns and it didn't reconnect once, had to force it when I got home.
Not sure if this effects single carrier networks, O2 or Vodafone?
Sent from my HTC One X using Tapatalk 2
Have you had the same issue with any other handset?
Are you a new customer to Three and this is the first you have seen of this?
Reason I ask is when I was thinking of going to Three for my main phone, I tested with a handset I just used for tethering off the one plan.
I drove out of town to an area where I guessed there would be no Three coverage.
The signal hung on for ages but when it dropped I made a note of where it dropped. After a few moments the handset went over to Orange 2g. I then drove back home. I must of drove at least 5 miles past the point I noted earlier before the Orange signal itself dropped and had to force the handset to Three myself.
This sounds similar to your issue and was with a Desire S….but you say you didnt have this with previous handsets. All very strange
Steve
I've had a Desire HD and a Sensation both on Three and never had issue on either of these.
There must be something different about the way the One X handles the switch of signal, or maybe it's just faulty.
Might try some other SIM's from other networks, if that doesn't work I'll get a replacement.
Sent from my iPad using Tapatalk HD
I have this phone second day and I see this signal problem as well, I got iphone 4s in Three and HTC One X in Three as well and in same place Iphone show me 3G connection and 3 bars, HTC show only one bar and sometime nothing.
How get update to1.28?
I check update via my phone and nothing show me
My phone have no 1.26
shrubz said:
No I have upgraded to 1.28, unfortunately I am still in an area where it does switch to Orange 2G signal.
It seems to hang on to 3G until I have virtually no signal, then goes to no signal and doesn't reconnect unless I force it. It seems to mostly happen when I put the phone away on my pocket so I dont notice I have no signal until I check my phone.
I lost signal today and to test the reconnect I left the screen on and I drove about 20 miles through large-ish towns and it didn't reconnect once, had to force it when I got home.
Not sure if this effects single carrier networks, O2 or Vodafone?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I'm on three and it never seems to switch to gsm just looses signal all together and takes ages to reconnect once I move location. this is a proper pain I've had the phone replaced three times changed sim still not got better I'm thinking its the radio version on this phone or some software related issue.
If you're phone is from Three you won't get the update until Three release it.
I did see on another thread that Three won't be releasing 1.28 as HTC are currently working on the next update. Don't know how true that is.
My phone is unbranded and unlocked to any network, which is why I got the update.
Think I'm going to get a replacement and see if that's any better, hope it's not a general issue with the one X having lower signal.
Sent from my HTC One X using Tapatalk 2
thewrench80 said:
I'm on three and it never seems to switch to gsm just looses signal all together and takes ages to reconnect once I move location. this is a proper pain I've had the phone replaced three times changed sim still not got better I'm thinking its the radio version on this phone or some software related issue.
Click to expand...
Click to collapse
If you dial *#*#4636#*#* on your phone and select phone info you can select GSM only which is 2G, this really improves signal but because it's 2G you are stuck on really slow data speeds.
If that is the case and you've had 3 replacements, maybe it's worth holding out for the next update to see if that fixes the problem.
I'm a little uneasy about returning it for a replacement as I don't have any other problems with it (bad screen seal, banding on display or yellow display) I may end up with more problems with a replacement.
Sent from my HTC One X using Tapatalk 2
Is any chance change three rom on factory rom?
I had similar issues to what you are describing with yours on my original unlocked/unbranded HOX on T-Mobile. I had issues on top of the ones you mentioned where it was also saying I had a signal and had appeared to lock up and would just drop the mobile network and say at the bottomg of the screen "preparing sim".
Most the time I was stuck with putting it in and out of airplane mode to make calls, only for them to drop or fail all together.
This was on both 1.26 and 1.28 FW. In the end I took mine back and swapped it and the replacement has been perfect since. so it was without doubt a hardware fault in my case!
Good luck solving your problem, but I would suggest taking it back and getting a straight swap.
Wielki.Brat said:
Is any chance change three rom on factory rom?
Click to expand...
Click to collapse
You can't change you ROM unless you unlock the Bootloader at HTCDev and this will void your warranty with HTC.
Three will release an update eventually, and 1.28 is no better signal wise for me than 1.26 was!!
noisy_lightning said:
I had similar issues to what you are describing with yours on my original unlocked/unbranded HOX on T-Mobile. I had issues on top of the ones you mentioned where it was also saying I had a signal and had appeared to lock up and would just drop the mobile network and say at the bottomg of the screen "preparing sim".
Most the time I was stuck with putting it in and out of airplane mode to make calls, only for them to drop or fail all together.
This was on both 1.26 and 1.28 FW. In the end I took mine back and swapped it and the replacement has been perfect since. so it was without doubt a hardware fault in my case!
Good luck solving your problem, but I would suggest taking it back and getting a straight swap.
Click to expand...
Click to collapse
Interesting, I too had the Preparing Sim message until I got a new SIM from Three, this seemed to fix this message but I am still having Signal Problems.
I think I'll follow your lead and go for a replacement, I have to use Airplane mode to force the signal to reconnect as well.
Thanks
I can confirm I have these problems. I'm on three but the phone was from Dialaphone and with orange but is unlocked. I have exactly the same problems as those been described. This is a very irritating problem that makes me miss calls and texts in my poor 3 signal area.
Smith2001 said:
I can confirm I have these problems. I'm on three but the phone was from Dialaphone and with orange but is unlocked. I have exactly the same problems as those been described. This is a very irritating problem that makes me miss calls and texts in my poor 3 signal area.
Click to expand...
Click to collapse
I think you're best off to return it for a replacement, that's what i'm going to do. Hopefully that will fix my problem and not create any more!!
I have the same issue on my device. On my 2nd replacement and its still the same.
No problems with my iPhone 4S.
Hopefully a radio update will sort this out.
Sent from my HTC One X using XDA
shrubz said:
If you dial *#*#4636#*#* on your phone and select phone info you can select GSM only which is 2G, this really improves signal but because it's 2G you are stuck on really slow data speeds.
If that is the case and you've had 3 replacements, maybe it's worth holding out for the next update to see if that fixes the problem.
I'm a little uneasy about returning it for a replacement as I don't have any other problems with it (bad screen seal, banding on display or yellow display) I may end up with more problems with a replacement.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
was my worry everytime but thankfully the only issue ot kept coming back with was the signal issue so it looks like its here to stay, i tried the *# menu and when i select gsm only i get no signal????? called three today to say i want to activate the gsm mode when im in poor 3g areas and they said for some reason i am unable to, he could explain why? but it seems some three customers can switch to gsm, i have never seen a g icon on my phone, either got 3g or nout!!
thewrench80 said:
was my worry everytime but thankfully the only issue ot kept coming back with was the signal issue so it looks like its here to stay, i tried the *# menu and when i select gsm only i get no signal????? called three today to say i want to activate the gsm mode when im in poor 3g areas and they said for some reason i am unable to, he could explain why? but it seems some three customers can switch to gsm, i have never seen a g icon on my phone, either got 3g or nout!!
Click to expand...
Click to collapse
I think it might depend on location, in some areas the 2G signal (Three use Orange network for 2G) has been turned off. In my Area (South West England) I still have access to the 2G GSM Signal.
Obviously Three save a lot of money from turning off GSM and not paying Orange to use their network.
shrubz said:
I think it might depend on location, in some areas the 2G signal (Three use Orange network for 2G) has been turned off. In my Area (South West England) I still have access to the 2G GSM Signal.
Obviously Three save a lot of money from turning off GSM and not paying Orange to use their network.
Click to expand...
Click to collapse
thanks for the info
Guys Im three network customer and now I bay this HTc from my friend with is 3 network customer as well, can I claim now exchange this phone? I have only photo delivery invoice. Can I?

Really disappointed in the 3g/4g data signal

I've seen threads of people not happy with the data signal, but I didn't realize how bad it was until I was in a movie theater today. I couldn't get any data signal, not even basic google search. I even tried re-booting and still nothing. Picked up my wife's iPhone 4s and it was flying around internet sites.
I tested the same thing afterwards at the local food market and the exact same thing. My phone, no inside signal, her iPhone, perfect.
How can a phone become so popular with such crappy signal?
I've seen complaints too but I've got to say that my One has been on par with my iPhones, Galaxy S3, Blackberry's, etc... No signal issues here whatsoever
The other person on my plan has an iPhone 5 and we both usually have the same amount of signal anywhere we go
dspcap said:
I've seen threads of people not happy with the data signal, but I didn't realize how bad it was until I was in a movie theater today. I couldn't get any data signal, not even basic google search. I even tried re-booting and still nothing. Picked up my wife's iPhone 4s and it was flying around internet sites.
I tested the same thing afterwards at the local food market and the exact same thing. My phone, no inside signal, her iPhone, perfect.
How can a phone become so popular with such crappy signal?
Click to expand...
Click to collapse
note 2 is popular as can be and mine drops calls everyday.
I would get it swapped out. Maybe you got a dud. HTC usually has better radios than everybody but Moto.
josh995 said:
I've seen complaints too but I've got to say that my One has been on par with my iPhones, Galaxy S3, Blackberry's, etc... No signal issues here whatsoever
The other person on my plan has an iPhone 5 and we both usually have the same amount of signal anywhere we go
Click to expand...
Click to collapse
The only huge issue I have with it is its TERRIBLE hand-off, at least when my iPhone 5 or DNA lost 4g LTE it would grab it the moment it was available again. The One just holds onto that crappy 3G for dear life until I force it to go to LTE again.
Edit: Or wait 5-10 minutes.
I don't notice a difference from my Galaxy S4.
Sent from my HTC6500LVW using xda app-developers app
I've had the phone for two weeks and saw the 3G icon for the first time today. Signal has been fine...
Ranger093 said:
The only huge issue I have with it is its TERRIBLE hand-off, at least when my iPhone 5 or DNA lost 4g LTE it would grab it the moment it was available again. The One just holds onto that crappy 3G for dear life until I force it to go to LTE again.
Edit: Or wait 5-10 minutes.
Click to expand...
Click to collapse
That's weird! I haven't experienced that problem either. I've only noticed my One on 3G once but the hand off to LTE seemed pretty normal to me. I can't really comment on that issue though because my area is pretty much all LTE so I don't deal with the hand offs.
I wonder if it's a defect in your phone? Does the One allow us to update the PRL? I remember the HTC EVO had an update PRL option that I think could do something with service issues... something or other, I can't really remember.
josh995 said:
That's weird! I haven't experienced that problem either. I've only noticed my One on 3G once but the hand off to LTE seemed pretty normal to me. I can't really comment on that issue though because my area is pretty much all LTE so I don't deal with the hand offs.
I wonder if it's a defect in your phone? Does the One allow us to update the PRL? I remember the HTC EVO had an update PRL option that I think could do something with service issues... something or other, I can't really remember.
Click to expand...
Click to collapse
No I don't think it is, GrayWolf has the same issue. I live in Minnesota and frequently travel to jobsites where there is concrete and such. Because Verizon hasn't upgraded every cell site with LTE yet just "Most of them" I frequently go into 3G. When the device goes into 3G for an extended period of time sometimes it takes a reboot to get back to LTE, most of the time it takes awhile to go back. And sometimes it goes right away, it's pretty annoying to be honest and may make me go to the Droid Maxx.
Lte onoff in the market helps me out. It was used for the thunderbolt to turn off the Lte radio when it was new. I toggle to Lte only, wait for it to get a signal them back to cdma+lte
Sent from my HTC6500LVW using Tapatalk 2
josh995 said:
That's weird! I haven't experienced that problem either. I've only noticed my One on 3G once but the hand off to LTE seemed pretty normal to me. I can't really comment on that issue though because my area is pretty much all LTE so I don't deal with the hand offs.
I wonder if it's a defect in your phone? Does the One allow us to update the PRL? I remember the HTC EVO had an update PRL option that I think could do something with service issues... something or other, I can't really remember.
Click to expand...
Click to collapse
Your sim card updates the PRL.
Sent from my 4G LTE HTC One
I'll get a change to test out my reception later. I do know the 4G on the One seems almost twice as fast as my Rezound though.
I find my signal is much better on the One than on my previous SIII or SGN.
Samsung has the worst radios. The Galaxy Nexus absolutely blew in that respect and, everyone came up with theories about false calibration of bars and whatnot, but the fact remained that it sucked with weak reception and poor hand-off between 3G and LTE.
Mike02z said:
I find my signal is much better on the One than on my previous SIII or SGN.
Click to expand...
Click to collapse
godhamba said:
Samsung has the worst radios. The Galaxy Nexus absolutely blew in that respect and, everyone came up with theories about false calibration of bars and whatnot, but the fact remained that it sucked with weak reception and poor hand-off between 3G and LTE.
Click to expand...
Click to collapse
I found my Samsung Nexus was horrible, my Galaxy S3 was good... but now my One is not good again. I just hung up with a vzw CSR and he told me they had some problems with SIM cards when the One was released and to go get a new one. He said the SIM card could absolutely fix the problem.
dspcap said:
How can a phone become so popular with such crappy signal?
Click to expand...
Click to collapse
My experience has been similar to what you had today. It seems mostly indoors I experienced the problems. I'm wondering, were you able to unlock your phone on day one? I did, and I'm wondering if custom ROMs or other changes we've been able to make have affected our reception.
Sent from my HTC6500LVW using xda app-developers app
pmterp said:
My experience has been similar to what you had today. It seems mostly indoors I experienced the problems. I'm wondering, were you able to unlock your phone on day one? I did, and I'm wondering if custom ROMs or other changes we've been able to make have affected our reception.
Sent from my HTC6500LVW using xda app-developers app
Click to expand...
Click to collapse
I tried on day one, but they couldn't activate my phone... ughhh... but I was told today to get a new sim card.
godhamba said:
Samsung has the worst radios. The Galaxy Nexus absolutely blew in that respect and, everyone came up with theories about false calibration of bars and whatnot, but the fact remained that it sucked with weak reception and poor hand-off between 3G and LTE.
Click to expand...
Click to collapse
The Nexus was disappointing in several ways. I didn't go by the bars, but the dBm readout under settings. The Rezound was on par with my DInc, and soon I'll see how The One holds up to that.
Ranger093 said:
No I don't think it is, GrayWolf has the same issue.
Click to expand...
Click to collapse
My issues were related to a bad ril in CyanogenMod.
Only thing I notice now is that text messages take forever to send.
GrayTheWolf said:
My issues were related to a bad ril in CyanogenMod.
Only thing I notice now is that text messages take forever to send.
Click to expand...
Click to collapse
Is ril part of the ROM? I'm running hyperdrive and wonder if it could be related?
Sent from my HTC6500LVW using xda app-developers app
My reception in general was better on my DNA. I am yet to see 5 bars on my One, but I'm also yet to see no signal. Using apps like dropbox from the gallery is nearly impossible, takes too long to load even a couple pictures let alone swipe through them. Don't care, I love this phone. My DNA shipped out to the buyer today. No regrets.
Sent from my HTC6500LVW using XDA Premium App

[Q] LG G3 Three UK Signal Dropping

Hi all,
Is anyone else experiencing terrible signal on Three UK? My dad just got his G3 and compared to his Nokia 925 signal on Three is atrocious, and seems to drop in an out constantly?
Anyone else experiencing the same?
Not on 3 but I'm on ee (T-Mobile) and I have some prob outs at times that I found has been bit strange but most the time I have great signal.
I am on Three, had no signal concerns at all except in areas of weak signal. The phone doesn't seem great at maintaining a connection when signal is weak, whereas other phones might stay with 1 bar this drops to none, but otherwise signal is as good as can be expected.
No problems here
Sent from my LG-F400L
I have had this problem on 3 UK. I found that going into network settings and choosing the network mode without LTE stopped it from happening! Any idea why this may be anyone? Do we have defective units?
Matt
The g3 is just very slow at finding signal when its lost signal - what is happening is you are losing signal (even if just a split second), any other phone would probably instantly reconnect but the G3 seems slow - this is all software based (well, radio firmware) and can be fixed (and word on the street is that it will be fixed in the next, August, release).
Lennyuk said:
The g3 is just very slow at finding signal when its lost signal - what is happening is you are losing signal (even if just a split second), any other phone would probably instantly reconnect but the G3 seems slow - this is all software based (well, radio firmware) and can be fixed (and word on the street is that it will be fixed in the next, August, release).
Click to expand...
Click to collapse
Thanks for the info, I won't be sending this off any time soon then! Also thanks for your unroot and chromecast volume fix guides they have been very helpful.
Wouldn't enabling fast dormancy help to find the signal quicker if it loses it?
I have also seem a connection problem on three in the UK. I figured switching off lte stopped it happening so much but then again I get 4G free and three tell me I have good signal strength for it so it seems silly to turn it off. Having said that I haven't seen it pop up once yet. Anybody tell me what the signal icons are on the G3, I have only had H so far? Cheers
Sent from my LG-D855 using XDA Free mobile app
stigslim said:
I have also seem a connection problem on three in the UK. I figured switching off lte stopped it happening so much but then again I get 4G free and three tell me I have good signal strength for it so it seems silly to turn it off. Having said that I haven't seen it pop up once yet. Anybody tell me what the signal icons are on the G3, I have only had H so far? Cheers
Sent from my LG-D855 using XDA Free mobile app
Click to expand...
Click to collapse
I haven't seen the 4g logo yet either as I live away from any LTE areas, I've seen H and H+, 4g will show up as either LTE or a 4g symbol so I assume that your phone isn't connected to LTE/4g if you haven't seen either of those
Yep that's what I figured. Tweeted three cs but didn't seem to get much help. Thought maybe it's because I'm a SIM only customer. But I have checked there website and to all intents I should be connecting. 4G is good on my area. Not sure what else to try?
Enable fast dormancy for the 3 network. 4G works great on 3 in cities where it is supported.
How to enable fast dormancy? Website gives my area a good signal. I don't even get H+ which I did with my galaxy s3.
stigslim said:
Yep that's what I figured. Tweeted three cs but didn't seem to get much help. Thought maybe it's because I'm a SIM only customer. But I have checked there website and to all intents I should be connecting. 4G is good on my area. Not sure what else to try?
Click to expand...
Click to collapse
Have you tried the options when you enter 3845#*855# into the phone ? I had to use this as I was not getting LTE. See here for more info http://forum.xda-developers.com/lg-g3/general/mod-root-activate-lte-g3-t2819387
The option its already in my network settings menu and switched on. Are these different? Just can't put my finger on it.
I am having the same issue with my LG G3 on Three, the signal is much worse than my galaxy S3. Drops out randomly in my house and then takes ages to get a signal again.
Wondering whether to send it back our not as a phone with bad reception is kind of pointless! Anything perhaps fixable with a new firmware for the radio?
Yep exact same issues. Hoping it's not the phone (bought it myself not from three) really like it and Up to now three was great ? gutted.
It seems the phone either had really good or really bad reception. In poor area's it's quite flaky and can drop out easily when moving between rooms or even how you hold it.
If the reception is good you can get some great speeds on 4G though. Hoping they fix the issues with low signal strength soon as it's quite annoying.
Had a text from three saying they were going to fix my issue within the next seven days. Not picked up a 4g signal at all yet. So watch this space.
I also had problems with signal. I got a replacement SIM & that seems to have improved matters.

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