[Q] Software buttons gone! - One (M8) Q&A, Help & Troubleshooting

I recently rooted my phone and unlocked the boot loader and all that was fine. My phone worked fine after that. I decided to try out a mod for the dotview case, and installed it and it wouldn't work properly so i decided to delete it. First off i removed the mod from the phone's internal storage but it still stayed on the phone. So i decided to do a factory reset. After i did the reset however, i went through all the start-up steps, but once the phone booted up all the software buttons were gone, and i couldn't access the pull down notification shade. Also my background was completely black and wouldn't change when i changed wallpapers. I'm not sure what to do to get the phone back to normal. I dont have any custom software installed besides a recovery.
If anyone could help me with my problem that would be great!

You must have deleted some system files. Factory reset will not restore these. You need to restore the system partition either from a stock nandroid backup or an ruu.
For future reference, never ever mod your phone unless you have a working backup.

Related

[Q] Help - OTA JB Update today broke my phone

Hi Guys,
I have CID__001 in the UK and received the JB update this morning - great, I've been waiting for it for months, that's why I didn't bother rooting my phone like i did with my desire.
So my phone boots up and EVERYTHING keeps crashing. com.android.phone, android.process.acore, gapps, htc sync etc. Constant error messages, so i can't get rid of them to do anything. The SIM card won't prepare, the home screens never load so I can't access my apps, the battery is draining like crazy, I can't sync my contacts because sync crashes, I called the phone from my landline, the landline phone rang, but the HOX didn't. I also can't access my files on the phone through the computer, the computer recognises it's there, but when i click on it it says 0 files. I don't have a backup, but if i have to lose them to get my phone working, so be it. It's completely messed up.
I have rebooted several times, also in safe mode, but it always happens. I also tried running the RUU because I now have HBOOT 1.36 but it told me it was the wrong RUU and wouldn't update.
I wanted to copy the update file onto the external storage and rename it update.zip so I could flash it from recovery, but i can't access the files through the phone or the computer so that was a bust.
I cleared the cache from the recovery menu, still no joy.
I haven't done a factory reset yet, because I don't want to lose everything and I don't think it would work if I get all the crashes in safe mode.
I need some help, I've got some experience rooting/flashing etc, I did it a lot on my desire, but I am stuck here. I'd like to be able to fix it myself, as all HTC will do is send me a refurbished phone, charge me for the pleasure and I'll lose my data anyway.
My bootloader is unlocked, but I never rooted or flashed anything on it, it was purely stock with an unlocked bootloader.
Any suggestions? I really don't know where to go from here. Typical that I didn't meddle with my phone so I could have the official update and it messes up my phone.
Have you got stock recovery or custom?
Sent from my HTC One X using xda premium
stock
Could be you need a factory reset which is what i would do.
Yep, its gonna have to be a factory reset, if it still don't work contact HTC clearly a fault of theirs, cant see how unlocked bootloader can play a part..
Are you 100% its stock coz you can't clear cache from stock recovery... You need custom recovery.
Sent from my HTC One X using xda premium
Factory reset worked
Yes, my recovery is definitely stock. There aren't many options, but erase cache is one of them.
Factory reset worked. I have lost everything, had to reset from the fastboot screen (not sure what it's called) because it would not work from the phone settings - whatever was necessary to factory reset my phone kept crashing. Resetting from there also formatted my external storage, all my photos and music and everything are gone.
Really annoyed at HTC right now. I waited patiently for months, could have easily rooted and flashed a custom JB ROM but I waited and their update has caused me to lose everything.
Does anyone know why this would have happened or have heard of it happening to other people?
On the up-side...Jelly Bean is now rolling out in the UK!
cec24 said:
Yes, my recovery is definitely stock. There aren't many options, but erase cache is one of them.
Factory reset worked. I have lost everything, had to reset from the fastboot screen (not sure what it's called) because it would not work from the phone settings - whatever was necessary to factory reset my phone kept crashing. Resetting from there also formatted my external storage, all my photos and music and everything are gone.
Really annoyed at HTC right now. I waited patiently for months, could have easily rooted and flashed a custom JB ROM but I waited and their update has caused me to lose everything.
Does anyone know why this would have happened or have heard of it happening to other people?
On the up-side...Jelly Bean is now rolling out in the UK!
Click to expand...
Click to collapse
probably there was a problem with some other apps on the phone, so maybie that wasn't htc fault. But wasn't mass storage working? If yes you could backup everything before doing factory reset.
cuzzo94 said:
probably there was a problem with some other apps on the phone, so maybie that wasn't htc fault. But wasn't mass storage working? If yes you could backup everything before doing factory reset.
Click to expand...
Click to collapse
My phone showed up under my computer, but when I tried to access it, it said 0 files...I tried. Failed, but tried.

Overheated/crashed/won't turn on

Hi guys
Yesterday I was playing a game on my Galaxy Nexus when it overheated and turned off. It wouldn't turn back on so I took the battery out and left it a while. It kind of turned on then it said "SystemUI.apk has stopped working" and crashed again (it always does this when I turn it off with the softkeys hidden). I couldn't get it to turn back on properly after this. I reinstalled my ROM (without wiping so it kept all my apps), and it booted, said "android is upgrading", then turned back off. I can make it do this again in CWM recovery but nothing happens. If I turn it on the normal way it goes to the boot screen but turns off before anything else happens. Anyway, will a factory reset fix my issue? I don't want to lose all my stuff but if it's the only way...
I'm running Codename Android 3.8.0, which is based on CM10 (4.1.2). Stock kernel as far as I know
I think you should try to make a factory reset (maybe after a backup in recovery) just to ensure it's not an hardware fault... if everything works then you can restore your backup and try in some way to save your apps (i don't know how since you can't reach the home but maybe someone can help more) in order to restore them in a clean install... IMHO
[email protected] said:
I think you should try to make a factory reset (maybe after a backup in recovery) just to ensure it's not an hardware fault... if everything works then you can restore your backup and try in some way to save your apps (i don't know how since you can't reach the home but maybe someone can help more) in order to restore them in a clean install... IMHO
Click to expand...
Click to collapse
I've never done a backup in CWM before, how much free space do I need roughly?
Factory reset fixed it. I hadn't thought of a backup since I've never done one before. Thanks for your help!

[Q] Stuck at logo after restore to stock ROM

Newbie here.
My SGH-T989 was getting stuck at Samsung logo during bootup [tried everything else before odin] so I used Odin (both ver 1.85 and ver 3.09) to flash the phone using stock ROM (4.1.2 from sammobile.com). However it never gets out of the stuck mode so I tried even the older ICS version. The phone still remained stuck so I went back to 4.1.2 version. Again, no change. Tried all these few times and everytime the ROM flashing succeeds but the phone doesn't bootup.
I DON'T want to do a factory reset yet because I want to retrieve the contacts and pictures. So I did research and got contradictory info hence simple newbie questions.
1. By flashing it with stock ROM using odin, did I loose my contacts, pictures etc? I believe the answer is NO. Please confirm.
2. If I root my phone is there a chance that I may be able to recover the phone. It is likely that my stock ROM was just fine from the beginning but something else like an app is causing a problem. In that case even rooting the phone may not change anything. Is this likely or am I missing something?
3. If I attempt to do a custom recovery using CWM or TWRP, is there a chance that I may be able to retrieve my contacts and pictures? Or have I already lost them?
Thanks in advance.
Jay
You will not loose your pictures, they are stored in your phone's Internal SD and WILL NOT be deleted with a factory reset. I do believe, however, that by returning to stock with ODIN, you have lost all of your contacts unless you synched them with google.
The only way to loose your pictures is by formatting (not factory resetting) your phone
I think that's what's causing your problem, you need to do a FULL WIPE and then install a ROM for it to work properly. I do think all your contacts are lost though, so might as well go for it.
Again, your pictures are all safe, you can even enter recovery mode and mount as USB to recover them if you have any doubt.

Phone stuck on splash screen after security patch update

Hi all,
I have an HTC One M8 which is SOFF, Rooted, and bootloader unlocked via Sunshine but otherwise completely stock. Today I installed the new security update that's supposed to fix the Stagefright MMS vulnerability, and now the phone won't boot past the HTC splash screen.
I did some searching and found out how to power down the phone and get back into recovery, which I can do, but clearing the cache didn't seem to fix the problem. Anything else I can try while I'm away from my PC to get the phone to boot? I also tried removing the SD card in case that was the problem, but that didn't work either.
Once I get home from work I can do things with ADB if necessary.
I haven't seen the update, though I did see a weird notification yesterday. However, I would point out that rooted means you are not stock, and Lollipop updates seem to never work unless you are 100% bone stock.
yea i haven't really researched it, but if not mistaken stock lollipop does a sort of hash check on the system partition and if it doesn't match to what they have on file ie. being rooted which causes system changes. It becomes problematic so your best bet is to either restore from a backup or reflash which ever rom you have. Hopefully you can reflash without loosing all your data (custom rom instead of an RUU).
As for the patch. Wait until a rom developer incorporates it into their own roms. Or if its as simple as a system apk update or file change you can extract it from the update and replace it yourself.
If you were using a nonstock/custom kernel. Try reflashing just that kernel since maybe its as simple as that update containing a boot.img which you can reflash without much fuss. Unless the stagefright fix is within the kernel itself.
Balls!
The update was only 40MB or so, so I figured it wouldn't mess with anything major. However during the process it rebooted back into I assume recovery and/or the upgrading screen with the little progress bar and pic of the phone in it, so it must've been reworking something.
Hopefully I can mount the volume and pull my pictures and whatnot off when I get home. I should've known better not doing a backup first!
If I have to reflash, maybe I'll try the GPE ROM for a while or go back to good ole fashioned CM.
Firehawk989 said:
Balls!
The update was only 40MB or so, so I figured it wouldn't mess with anything major. However during the process it rebooted back into I assume recovery and/or the upgrading screen with the little progress bar and pic of the phone in it, so it must've been reworking something.
Hopefully I can mount the volume and pull my pictures and whatnot off when I get home. I should've known better not doing a backup first!
If I have to reflash, maybe I'll try the GPE ROM for a while or go back to good ole fashioned CM.
Click to expand...
Click to collapse
if anything you should be able to use twrp to make a back up of your data partition and reflash your current rom, install the update (while fully stock) and restore your backed up data partition on top of your stock build (kernel/ true cause depending) without much issue. But thats a 50/50 shot.
If the update did a reboot to RUU mode (black screen HTC logo with progress bar) it more than likely updated a partition whether it was a new stock recovery or boot partition.
haha balls... I'm slight intoxicated
Tachi91 said:
if anything you should be able to use twrp to make a back up of your data partition and reflash your current rom, install the update (while fully stock) and restore your backed up data partition on top of your stock build (kernel/ true cause depending) without much issue. But thats a 50/50 shot.
If the update did a reboot to RUU mode (black screen HTC logo with progress bar) it more than likely updated a partition whether it was a new stock recovery or boot partition.
haha balls... I'm slight intoxicated
Click to expand...
Click to collapse
Thanks for that! I'll throw TWRP on there and back that data up.
And now I just got this song stuck in my head:
www.youtube.com/watch?v=WL2txMU50CI

Bootloop at green HTC Boot Animation after trying to restore TWRP

Hello,
sorry if this has been mentioned anywhere before, but I wasn't able to find something similar.
So I know why way around with my old Nexus 5 in things backing up the phone with Titanium or TWRP, but since it's wifi module died on me I switchted to the HTC 10, which is kinda intimidating to me when it comes to updating to new OS or backing up. With the NExus 5 it was a walk in the park for me.
First, I don't really understand the concept of S-On and S-Off. Don't know if this is related to my problem, just wanted to mention it.
My HTC 10 is rooted, bootloader unlocked, S-On and runs on 7.0 2.41.401.41.
TWRP is the latest available version.
Before I rooted the phone I made a backup of the stock system image etc like explained in one of those "how to root the htc 10" tutorials (no writing allowed).
To root I had to allow writing onto the system partition of course.
Now, I made an TWRP backup. I backed up everything that was available in TWRP. Userdata, cache, system etc.
Few weeks ago I ran into some problems (I though I did, turned out Google App is just weird) and wanted to restore my TWRP backup.
So I did. Went to TWRP and restored the backup from my SD card.
Got no error messages during the process, but when I wanted to boot up the phone the green HTC boot animation did its thing and then froze at the HTC logo, which would result in a bootloop after ~10 minutes of waiting.
Could force the phone to go into bootloader and from there into TWRP, but that's the best I could do.
Also removed SD and SIM card trays, but that didnt do anything.
Had to factory reset and then do a backup via Titanium backup, which is better than nothing but still a pain in the a** because some things just have to be set up manually, which took me quite a while. I honestly don't want do that again anytime soon
Does anyone have an idea what could went wrong or what I did wrong during the backing up and restoring process?
Except for that, I tried to understand how to update to an upcoming version of the OS when the phone is rooted with S-On and how I could keep my userdata? On the Nexus 5 I just manually installed everything via adb except userdata.img and only had to re-root the phone afterwards. I am afraid this isn't possible with the HTC 10, am I right?
The HTC 10 forces encryption and that has broken TWRP restore for me if I try to switch between ROMs. If I switch ROMs then I have to do a full wipe / format. The one time I tried to go back to my original OS I had a similar issue and I ended up flashing the full RUU to get back to stock.
The only time I am able to restore in TWRP is if I'm returning to the same ROM that I am currently running. Even then I usually just restore the data.

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