My Peculiar Journey with GPro - LG Optimus G Pro

Hi So i shall begin with my Experience with My Gpro in my short journey of 5 months
Buying
So on a fine December afternoon while searching for a phone to replace my Still going strong Optimus 2x before my 23rd Birthday on 21st Dec i saw The prices of G Pro Dropping to 26k INR with the GOSF sale going on in India.Too good to ignore when it was retailing for 30-38k range ,I Ordered the white one but Soon after that i realized i wanted the black one Called the Cromaretail.in guys but those lazy asses told me sir its not possible and all the blah blah , So I vented out all my frustration on them over here at Xda, where one guy who ordered the Black one from the same website on the same day read it , and apparantly he wanted the White one and CromaGuys turned him down too after ordering. FOOLS
Anyways through XDA we both decided we will not open our phones until the weekend where he was to come to bangalore from Mysore , he came we exchanged(apparantly on my birthday) and now i had My Black Optimus G pro in my hands.
Now after 5 Days , I rooted my Phone , it went fine till a couple of Days but one Night it stopped Receiving 2g Signals , i switched to WCDMA(3g) Now that was working Fine, i tried Flashing Basebands , I tried installing Different Roms be it stock be it custom, tried basically everything but nothing worked. My experience with my 2x gave me confidence that i would never have to take my phone to a service center for a Software issue but alas my Confidence was shattered as nothing worked.
Now as usual Service center people who mostly have no Idea about Technical problems, and they used the most basic solution that when something isnt working and you dont know why just replace the whole thing , so they replaced the whole MotherBoard and Obviously 2g came back, So within first 10 days my Motherboard was replaced :crying:
After MotherBoard Replace
4 months went by and April was going on and suddenly one day again 2g Gone , 3 G working Again i had to take it to Service center, There was some other guy , He said this time they will Send the phone to Their Technical Team as if It was suppossed to mean something , After 2-3 Days i got a call that Sir Yours is the First issue in the Country in G Pro where 2g isnt working and 3G is, usually it's the other way around :laugh: as if its an achievement
and After some days of Testing once again their Solution was to replace the whole PCB i.e Motherboard. So 4 months In and I now had my 3rd Motherboard.
Shattered
Now during all those 4 months i had a Hard case on my phone, but the day i got my phone back from Service center It looked So sexy that I didnt want to put that Cover back atleast on that Day Planning to Go to a Late Night Bike Trip with Friend i was shopping for First Aid Kit when THUD , my darling went face first on the Supermarket Floor. My friend, She looked at me a little freightened , but i was calm for my old pal Optimus 2x with gorilla Glass 1 had seen 10 times more bigger and brutal falls/assault for 2 years and never had a scratch on it while my Gpro had GG2 so obviously it wouldve survived this fall with No worries :fingers-crossed:
I picked up the Phone rotated it to look at its front and There , ....Heart attack .... Screen Smashed Gorilla Glass 2 You are worse then GG1 , how does a company manage to make the next iteration worse than the previous one :crying:
now they are asking me for about 8K to get the screen replaced , 1/3rd of the cost of my phone :crying::crying::crying::crying:
So this was my not so fine Journey with our G pro , but i dont know why i still cant Say bad things about Lg or this phone , I know they are not timely with thier updates, they probably gave me a defective handset, they dont create as much hype around their phones as sammy does but the fact is this phone is blazing fast, they give the same Features as a samsung with 5-10k less price and they are as reputed a brand as sammy if not in mobiles than in consumer Durables plus my 2x was a lovely phone

One hell of a story! Good to know you still think highly of the phone.. Guessed this phone is a Master stroke that even LG missed to recognize
Sent from my LG-E980 using XDA Premium HD app

yeah man for 30 K and with android 4.1.2 I havent seen a phone as blazingly fast as my Optimus G pro , I mean no Lag whatsoever and it's the colors on its display are so vivid , i just hoped that it's awareness and the subsequent developement was better , Coz for my older Optimus 2x there was and still is tremendous support from devs considering it's a Lg Phone

I also use a G pro Black E988. We have to understand that gorilla glass is not shock proof and that when glass gets bigger it gets heavier and will break easier.

yasfer21 said:
I also use a G pro Black E988. We have to understand that gorilla glass is not shock proof and that when glass gets bigger it gets heavier and will break easier.
Click to expand...
Click to collapse
I do get that but the fall wasnt that brutal , must have been 3-4 feet only , and my Optimus 2x has withstood falls from above 6feet and brutal ones that too consistently , if GG2 cant withstand a 3 feet fall then i dont think GG should be as hyped as it is .

That sucks. I'm surprised to hear you had any hardware issues but, then again, maybe radio(s) ate more reliable on some frequency bands then others. Regarding the gorilla glass, they really should call it something else because gorillas can take a beating, while gorilla glass is designed to survive your car keys.
I've been there though. I've had phones survive catastrophic falls, yet crack the screen from a short fall of my lap when getting out of the car. It's all in the angles, I guess.
Sent from my LG E980 via Tapatalk Pro (and stupid-fast LTE)

A friend who is a technician told me to not buy an LG phone, they sucks, that i better buy the Xperia Z, but wow this optimus g pro looks amazing! that hardware for the price it cost its just amazing! i bought mine for 250 on ebay, like new! an amazing Quad core! 2 gb ram! that screen 441ppi! 1080p! just made me jizz the time i saw it! i have a bad luck with phones and wish this will be the exception. now im waiting a week to get the phone in my hand! but as i see this is a great phone with low price and great hardware, i dont really mind about the support because as a XDA user i dont rlly give a damn about oficial rom.
I am a big photos fan, had a S3 and it took nice pics, hope this one take better photos, can you say something about how great the pictures are with the g pro?

Pictures are good. This device is a great device spec wise for the buck......I like mine. I have the black e980 with a carbon fiber skinomi and glass screen protector....my setup looks sleek a sexy....I like naked devices....I climb billboards for a living and still keep my device in great shape! Its how responsible you are with it.
2SHAYNEZ

Too bad brother. If its just the screen which has cracked u can try to replace only the digitizer.. that will considerably reduce the cost as g pro's screen n glass are not fused.
Also the screen cracking is totally dependent in the point of impact.. even if it falls from a low height but falls flat with screen facing down then even GG3 glass shatters.
Sent from my LG-E980 using XDA Free mobile app

I would say in my opionion, dont buy it. My g2x was a piece of crap, and i regret giving LG another chance with the e980. My battery has gone bad (making the phone useless) and all LG support told me is to send it in for repair (how do you repair a battery?!?!?) and to include a receipt (somthing i dont have) but the phone should obviously be in warrenty as the date of manufacture is less then a year ago! This shipping would also would cost almost as much as buying a new battery and take twice as long. Horrible customer support(their phone lines were down as was their live chat and the customer support was completely unhelpful besides making sure that i knew that i couldnt get any resoulution without a receipt) , this phone will likely NEVER receive any android version updates(like the G2X never received ICS) and almost no developement seals this phones fate.

ivoh95 said:
I would say in my opionion, dont buy it. My g2x was a piece of crap, and i regret giving LG another chance with the e980. My battery has gone bad (making the phone useless) and all LG support told me is to send it in for repair (how do you repair a battery?!?!?) and to include a receipt (somthing i dont have) but the phone should obviously be in warrenty as the date of manufacture is less then a year ago! This shipping would also would cost almost as much as buying a new battery and take twice as long. Horrible customer support(their phone lines were down as was their live chat and the customer support was completely unhelpful besides making sure that i knew that i couldnt get any resoulution without a receipt) , this phone will likely NEVER receive any android version updates(like the G2X never received ICS) and almost no developement seals this phones fate.
Click to expand...
Click to collapse
Hi , too bad to know that you are facing these problems , as far as battery is concerned any service center be it samsung, htc will ask you to send for repair ,If you dont want to send for repair Just try Factory reset and if battery still sucks then you are sure its not a suftware problem but a problem with battery so buy a new One. Simple!! :good:
And as for G2x , My optimus 2x got ICS and your G2x was American version of O2x, So i think it also got it and if not then problem is with the Carrier as Lg Updated O2x from 2.2 to 2.3 and then to 4.0 ICS. :angel:

prabhjitsinghwalia said:
Hi , too bad to know that you are facing these problems , as far as battery is concerned any service center be it samsung, htc will ask you to send for repair ,If you dont want to send for repair Just try Factory reset and if battery still sucks then you are sure its not a suftware problem but a problem with battery so buy a new One. Simple!! :good:
And as for G2x , My optimus 2x got ICS and your G2x was American version of O2x, So i think it also got it and if not then problem is with the Carrier as Lg Updated O2x from 2.2 to 2.3 and then to 4.0 ICS. :angel:
Click to expand...
Click to collapse
Yup, i see your point about the updates, i guess the American carriers dont want to update devices. And im 100% sure the battery is at fault,i already bought a new one, ill probably make a video or something when i get my new one.

G pro - 2g not working
prabhjitsinghwalia said:
Hi So i shall begin with my Experience with My Gpro in my short journey of 5 months
Buying
So on a fine December afternoon while searching for a phone to replace my Still going strong Optimus 2x before my 23rd Birthday on 21st Dec i saw The prices of G Pro Dropping to 26k INR with the GOSF sale going on in India.Too good to ignore when it was retailing for 30-38k range ,I Ordered the white one but Soon after that i realized i wanted the black one Called the Cromaretail.in guys but those lazy asses told me sir its not possible and all the blah blah , So I vented out all my frustration on them over here at Xda, where one guy who ordered the Black one from the same website on the same day read it , and apparantly he wanted the White one and CromaGuys turned him down too after ordering. FOOLS
Anyways through XDA we both decided we will not open our phones until the weekend where he was to come to bangalore from Mysore , he came we exchanged(apparantly on my birthday) and now i had My Black Optimus G pro in my hands.
Now after 5 Days , I rooted my Phone , it went fine till a couple of Days but one Night it stopped Receiving 2g Signals , i switched to WCDMA(3g) Now that was working Fine, i tried Flashing Basebands , I tried installing Different Roms be it stock be it custom, tried basically everything but nothing worked. My experience with my 2x gave me confidence that i would never have to take my phone to a service center for a Software issue but alas my Confidence was shattered as nothing worked.
Now as usual Service center people who mostly have no Idea about Technical problems, and they used the most basic solution that when something isnt working and you dont know why just replace the whole thing , so they replaced the whole MotherBoard and Obviously 2g came back, So within first 10 days my Motherboard was replaced :crying:
After MotherBoard Replace
4 months went by and April was going on and suddenly one day again 2g Gone , 3 G working Again i had to take it to Service center, There was some other guy , He said this time they will Send the phone to Their Technical Team as if It was suppossed to mean something , After 2-3 Days i got a call that Sir Yours is the First issue in the Country in G Pro where 2g isnt working and 3G is, usually it's the other way around :laugh: as if its an achievement
and After some days of Testing once again their Solution was to replace the whole PCB i.e Motherboard. So 4 months In and I now had my 3rd Motherboard.
Shattered
Now during all those 4 months i had a Hard case on my phone, but the day i got my phone back from Service center It looked So sexy that I didnt want to put that Cover back atleast on that Day Planning to Go to a Late Night Bike Trip with Friend i was shopping for First Aid Kit when THUD , my darling went face first on the Supermarket Floor. My friend, She looked at me a little freightened , but i was calm for my old pal Optimus 2x with gorilla Glass 1 had seen 10 times more bigger and brutal falls/assault for 2 years and never had a scratch on it while my Gpro had GG2 so obviously it wouldve survived this fall with No worries :fingers-crossed:
I picked up the Phone rotated it to look at its front and There , ....Heart attack .... Screen Smashed Gorilla Glass 2 You are worse then GG1 , how does a company manage to make the next iteration worse than the previous one :crying:
now they are asking me for about 8K to get the screen replaced , 1/3rd of the cost of my phone :crying::crying::crying::crying:
So this was my not so fine Journey with our G pro , but i dont know why i still cant Say bad things about Lg or this phone , I know they are not timely with thier updates, they probably gave me a defective handset, they dont create as much hype around their phones as sammy does but the fact is this phone is blazing fast, they give the same Features as a samsung with 5-10k less price and they are as reputed a brand as sammy if not in mobiles than in consumer Durables plus my 2x was a lovely phone
Click to expand...
Click to collapse
Yours is not the only one in India to have this peculiar problem. One fine day couple of weeks back. My G PRO also stopped picking 2G signals. Takes up 3G in a jiffy but keeps searching for 2G. But If i keep it off for few days and then put a SIM it picks up 2G for a while and then again off. You rightly said that THESE TECHNICIANS of all Mobile companies dont really know repairing. They just know chaning MOTHER BOARD. Mine is out of warranty hence cannot afford MOTHER BOARD. dont know what to do whether to use it as a WIFI TABLET or a gaming device?

Related

hox or lg nexus

hi a like to buy a hox but a know thet lg nexus is around by big quest is battery life am light user i just make a call (2-3 hours per day ) if a switch to 2g and turn of all network( wifi, gps etc.) and around 5 min in market and just check weather manually 1-2 time in day can the battery hold 2-
3 days and how much battery eat in standby mode with this setings. or just to wait for lg nexus sorry for bad english
I would wait for the final specifications of the LG Nexus to be announced...
Sent from my HTC One X using xda premium
lol if the next Nexus is made by LG I won't even consider buying it.. there's something that just feels cheap about LG's devices, I don't know but I'll just avoid anything by that manufacturer outside of refrigerators and air conditioners.
Nex_1 said:
lol if the next Nexus is made by LG I won't even consider buying it.. there's something that just feels cheap about LG's devices, I don't know but I'll just avoid anything by that manufacturer outside of refrigerators and air conditioners.
Click to expand...
Click to collapse
I don't know, from reviews of the Optimus G it sounds like they're really starting to turn around.
With stock Android, a more powerful SOC and more ram this is a no brainer - go for the Nexus.
I'm hoping to sell my HOX and put cash towards one myself if they aren't too expensive.
Michealtbh said:
I don't know, from reviews of the Optimus G it sounds like they're really starting to turn around.
With stock Android, a more powerful SOC and more ram this is a no brainer - go for the Nexus.
I'm hoping to sell my HOX and put cash towards one myself if they aren't too expensive.
Click to expand...
Click to collapse
From my previous experience with LG (O3D) I would never go for a LG Nexus... They make good phones, but the commitment to the costumer is close to zero. Never buying LG again!
The O3D was an awsome phone, with tons of potencial that was completely wasted by LG. And the tech support is the worst I've ever experienced in any brand to date (Have had Nokia, HTC and LG).
So even if they made the best phone ever, you would know that if the slightest thing goes wrong with it, you are on your own...
P.S. At least here in Portugal (have no experience with costumer support in other countries)
But LG is not responsible for software support of LG nexus...Google is. They are just making the hardware which in this case after reading couple of reviews is pretty good.
Wait for the first reviews and make the decision. 5 more days it's not a long wait.
Sent from my HTC One X using xda premium
Mouselik said:
From my previous experience with LG (O3D) I would never go for a LG Nexus... They make good phones, but the commitment to the costumer is close to zero. Never buying LG again!
The O3D was an awsome phone, with tons of potencial that was completely wasted by LG. And the tech support is the worst I've ever experienced in any brand to date (Have had Nokia, HTC and LG).
So even if they made the best phone ever, you would know that if the slightest thing goes wrong with it, you are on your own...
P.S. At least here in Portugal (have no experience with costumer support in other countries)
Click to expand...
Click to collapse
It's a Nexus. If you buy it from the Play Store you'll be dealing with Google.
You best choice is to wait. At this point nothing about the next nexus is confirmed, once that happens you can make an informed decision.

Samsung Service Center is behaving poorly! What should I do?

Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
This is to acknowledge the receipt of your concern and also to inform that the same has been highlighted to the Executive Escalation Team( CEO's Desk).
Click to expand...
Click to collapse
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
jujuburi said:
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Click to expand...
Click to collapse
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
chwads2k8 said:
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
chaitanya87 said:
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
Click to expand...
Click to collapse
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
jujuburi said:
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
Click to expand...
Click to collapse
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
stoney73 said:
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Click to expand...
Click to collapse
kdskamal said:
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
Click to expand...
Click to collapse
I would DEMAND a new phone!
only iphone has a total replacement policy n thus the price:
well i had a camera issue with note 1 on the very first week,i hd rooted the phone but helpfully(xda) there was unroot,n i gave the phone to the service centre it took them 7 days to replace my front camera,but all was well,and yes availability of parts for a newly released device is hard.the person who inspected my device said front camera is only for video chatting that was the noobest reply i got,have a patient i hv a gult feeling ur problem will be solved.and as far as htc n google are concerned there have very small bussiness foot print in india,so samsung is a good choice for indians
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
I second you telling them to give you a new device. Either they fix it now, or they give you a new phone and you'll give back the parts. It's unacceptable that THEY mess up your phone and give it back, and then don't have the parts to change it... Fine... It's a new device, no new parts yet, but then give you a new phone to replace the busted up one!
You went in for a new CHARGER
and now you have to walk out with a NEW PHONE because THEY messed up!
D4rkShadow said:
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
Click to expand...
Click to collapse
I called them yesterday and they said come and see, we have changed the 'Gorilla Glass' (the pronunciation made me laugh hard), see if you are satisfied. I went and checked the screen thoroughly and there was NO scratch and they indeed changed the front glass. But yea, there were two or three small dents at the metallic border, and the back cover is scratched as well, but this isn't my iP5, so I didn't give a damn at that plastic.
But for the issue I submitted the device, that was long charging problem, it is NOT resolved. Device is still taking same time like before. Now I am gonna try with a different charger or cable, and if it's not good I will ask them to replace the device.
One thing I did learn, these service center guys should go back to school and learn ABCD first, but I doubt that, because I don't think they have any better IQ than Forrest Gump.
i talked with them regarding exchange, they said " sorry we don't do that, we only replace faulty parts "

Goodbye Motorola

So, this is one of the post where a "user" rants!
Well, I am a software engineer, bought a defy this august thinking that it will be a cool experience after samsung galaxy ace got messed in rain.
I needed something robust. Well, then i invested in defy.
Phone went fine till september when it started giving issue with data cable, never detected my PC. 22nd October i gave it to service center.
Amazingly they give it to me after 2 months on 13 december, Well, better late than never as they say. I happily went back with my phone. Next day in office phone starts rebooting at random and my 3g signal just looks like barely coming in. Tested sim card on a galaxy and network was good. After a lot of research turns out that hardware is faulty, though earlier my phone used to be amazing at 3g.
While checking hardware turns out to be IMEI is different than what i gave and i was not even notified when receiving. Great move. Never mind, called back customer care again and they ask for minimum 20+ days time. Which is again great.
Thought of selling it to shop for atleast 60 USD or roughly 3000 INR. Bought it for 13000 INR. The shopkeeper says that box and bill has a different IMEI and he cant buy it for me, unless its free.
Just dropped motorola a mail
"So, here is my introduction.
I am a customer who buys a defy in august. A month later the usb starts giving an issue, in october i give it to service center, and in december first week i get it back. 2 months? really? and when i take it back to home, turns out that IMEI is different, and my phone just randomly reboots now. Alright, you guys gonna fix.. but well guess what, Service says 20+ days expected time... really? After all this i really wanted to go for a consumer court case, but i really pity how the things are being handled. You want my IMEI.. but which IMEI? thanks to you guys i have TWO IMEIs .. Point of my mail is not to get a solution, coz after all these months i know motorola wont have a solution for me. But Just saying that stay this way and whatever is left of in India .. of present or the future.. none willl ever trust motorola. Know the worst thing? I cant even sell my phone as my box and bill has a different IMEI. Thanks a lot motorola."
I have all valid ground to sue them, but dont want to. Rather i cant. I dont have time to get into this, as i start at morning 8 for office and its usually late when im back. Instead of getting 13000 Rs handset refunded, while loosing thousands a day by not being involved in office doesnt sound fair. Rather taking it as an "accident" that i stumbled across motorola.
Purpose of mail : NOTHING...
Just felt like ranting a bit. Nothing more, am right now sitting in my room with a sony xperia J. Nice display and good battery (though not amazing hardware but am an adventurer, not a power user, I need battery). For performance i use my laptop
While the time i was here in defy community it was good. Enjoyed a lot of custom roms. Quarx's and walter79's work always amazed me.
Anyways, time to switch to xperia community now.
Seems unbelievable that you got two faulty devices in a row... Me and my brother have both got DEFY+'s and both are working perfectly fine (never had battery drops on any ROM, come alone some bigger failure). So... I don't know, I'm just sorry that you had such a bad experience when Moto's are one of the most endurable phones (not talking just about the DEFY's now). In my experience and knowledge they are at least.
Oh, nevermind, I don't want to turn this into a Moto-fans vs others thread, just saying
I'm glad that you've enjoyed our community!
yeah, quite unlucky of me, but more bad was the service they gave to me. Got defy plus after a lot of research and reviews from actual owners. But seriously, motorola needs to learn. If the thing doesn't get sold, i can use it as a navigator (doesnt reboot when data is off) and fix it on my motorcycle.
It's so unlucky man. Because Defy is such a 'slave' mobile phone that you can put it to hell and can see it's still working. I'm using Defy for more than 1 year now and you don't know how roughly I'm using it. I'm from the southern part of India and you can guess the lifestyle here. This mobile has survived the dusty climate of Tamil Nadu, the pouring monsoon of Kerala and my software experiments with this poor soul, oh my god if not Defy, it would have screamed! I have tested every custom ROMs available for Defy here and it hasn't shown any rejection to any of them whatsoever. No problems with any of the hardware including speakers, display etc. In fact I'm going to try another ROM just after posting this. :cyclops: It is such a reliable machine and what happened to you may be one in a million.
well, all I want to say I would to love to take up your case against the company
I'll take up this one for free just for you all you need to do is sit back and give me the details i'll handle rest of it
P.S: I'll take 40% of of the compensation awarded
This thread goes to nowhere.
Closed.

T-a mobile gives me a hard time....

The first time I had the LG G3 I went to return it for an exchange at the last day (my 14th) day. As a result I got into an argument with the sales representative about the display. I told her that the digitizer is visible on mine and it bugs the crap out of me, and so I wanted to excersize my right for an exchange for another G3. Then she started spewing nonsense and saying things like "Well you can't really see it, so it's not a big deal", etc. Well it is a pretty big deal if you buy a $600 product.
We ended up exchanging the phone 2 times straight that day. The second G3 I got had an extremely visible digitizer and the screen had a bad yellow tint. The third G3 was the last they will give me and they made it very clear to me that no matter what it is they won't exchange it. Guess what? It still has a more visible digitizer than my original one and the color temperature was still allot warmer. My whites look...yellowish.
I'm sorry for the rant, but why would those employees give me such a hard time trying to exchange a product? Its rediculus. Now I'm stuck with one worse than the original when it comes to the screen...
Funny never ever ever had a problem returning a phone with in the 14 days
also they will do that if you returned it a time or 2 already it cost the store money each time you do and exchange
also if your a PITA customer lol they will give you a hard time just for the fun of it
It cost the store money end of the day its business
Yeah and I believe their personal statistics (or the store's) are marred due to returns and exchanges.
helikido said:
The first time I had the LG G3 I went to return it for an exchange at the last day (my 14th) day. As a result I got into an argument with the sales representative about the display. I told her that the digitizer is visible on mine and it bugs the crap out of me, and so I wanted to excersize my right for an exchange for another G3. Then she started spewing nonsense and saying things like "Well you can't really see it, so it's not a big deal", etc. Well it is a pretty big deal if you buy a $600 product.
We ended up exchanging the phone 2 times straight that day. The second G3 I got had an extremely visible digitizer and the screen had a bad yellow tint. The third G3 was the last they will give me and they made it very clear to me that no matter what it is they won't exchange it. Guess what? It still has a more visible digitizer than my original one and the color temperature was still allot warmer. My whites look...yellowish.
I'm sorry for the rant, but why would those employees give me such a hard time trying to exchange a product? Its rediculus. Now I'm stuck with one worse than the original when it comes to the screen...
Click to expand...
Click to collapse
I've seen you post about this type of thing in a couple of different places. I think you're being too picky. I think it's very unlikely 3 G3s in a row had problems.
bigkevbosky said:
I've seen you post about this type of thing in a couple of different places. I think you're being too picky. I think it's very unlikely 3 G3s in a row had problems.
Click to expand...
Click to collapse
The first one had a minimal visible digitizer with a nice toned display. But it had backlight bleeds on the edge. The second one was just completely washed out with an extremely visible digitizer that it was just exchanged on the spot. The third one I had no choice but to keep, but the digitizer was not as visible and the display still had a yellow tint compared to the original.
If you ask me for $600 I have all the right to exchange the phones all the way until I final have a good one without any physical flaws.
Didn't you return your G3 for dust too? How many have you tried? Gosh you really are trying to break the record of some guy on G+ returning like 10 different G3's at T-Mobile and AT&T. Then he gets mad at T-Mobile for them having to mail him a check even though he paid cash. I think he did that twice. lmao Don't tell that's you? lol
This is more lg's problem. Perhaps you should take it up with them instead of the middle man I bet you would actually get somewhere.
sweets55 said:
Didn't you return your G3 for dust too? How many have you tried? Gosh you really are trying to break the record of some guy on G+ returning like 10 different G3's at T-Mobile and AT&T. Then he gets mad at T-Mobile for them having to mail him a check even though he paid cash. I think he did that twice. lmao Don't tell that's you? lol
Click to expand...
Click to collapse
That was the first one. The second one was exchanged again on the spot for an obvious faulty display.
ThePagel said:
This is more lg's problem. Perhaps you should take it up with them instead of the middle man I bet you would actually get somewhere.
Click to expand...
Click to collapse
What are my chances of actually getting a good phone with LG vs T-mobile?
I hate the fact that all the gray colors on my G3 have a yellow tint to them now. Man this kinda blows. Even with I use trickster mod.
helikido said:
That was the first one. The second one was exchanged again on the spot for an obvious faulty display.
What are my chances of actually getting a good phone with LG vs T-mobile?
Click to expand...
Click to collapse
If you tell them what happend at the tmobile store, complain politely and ask them to make sure its good before they send it I bet its a for sure thing
helikido said:
The first time I had the LG G3 I went to return it for an exchange at the last day (my 14th) day. As a result I got into an argument with the sales representative about the display. I told her that the digitizer is visible on mine and it bugs the crap out of me, and so I wanted to excersize my right for an exchange for another G3. Then she started spewing nonsense and saying things like "Well you can't really see it, so it's not a big deal", etc. Well it is a pretty big deal if you buy a $600 product.
We ended up exchanging the phone 2 times straight that day. The second G3 I got had an extremely visible digitizer and the screen had a bad yellow tint. The third G3 was the last they will give me and they made it very clear to me that no matter what it is they won't exchange it. Guess what? It still has a more visible digitizer than my original one and the color temperature was still allot warmer. My whites look...yellowish.
I'm sorry for the rant, but why would those employees give me such a hard time trying to exchange a product? Its rediculus. Now I'm stuck with one worse than the original when it comes to the screen...
Click to expand...
Click to collapse
I can consider myself very lucky for owning a flawless unit then.
I know if you came in to my store and tried that you would have gotten turned way and told to take it up with LG since we would have allowed you 1 exchange NOT 2 or 3
ThePagel said:
If you tell them what happend at the tmobile store, complain politely and ask them to make sure its good before they send it I bet its a for sure thing
Click to expand...
Click to collapse
Think you have to send your phone to LG so you would need another phone. I don't think it's a quick process and I doubt they look over the phone with a magnifying glass to see the slightest thing wrong if it's even wrong. I guess worth a shot. If it was me I would've just returned it and got a different phone or wait a month and try again.
sweets55 said:
Think you have to send your phone to LG so you would need another phone. I don't think it's a quick process and I doubt they look over the phone with a magnifying glass to see the slightest thing wrong. I guess worth a shot. If it was me I would've just returned it and got a different phone or wait a month and try again.
Click to expand...
Click to collapse
Yeah it will take a week at the minimum to get the new phone more likely 2 - 3. I would have done the same thing as you and got the m8 or s5. Luckily I got a great phone and didn't need to.
sweets55 said:
Didn't you return your G3 for dust too? How many have you tried? Gosh you really are trying to break the record of some guy on G+ returning like 10 different G3's at T-Mobile and AT&T. Then he gets mad at T-Mobile for them having to mail him a check even though he paid cash. I think he did that twice. lmao Don't tell that's you? lol
Click to expand...
Click to collapse
Do you have the G+ link for that?
Sent from my LG-D851 using Tapatalk
This thread reminds me about being on MacRumors and people talking about how they had returned like seven iPads until they got one that didn't have one of the several ridiculously impossible to notice defects.
This is why I'm glad I don't work retail any more. It made me wish there was a policy to be allowed to slap customers for being absurd.
CheesyNutz said:
I know if you came in to my store and tried that you would have gotten turned way and told to take it up with LG since we would have allowed you 1 exchange NOT 2 or 3
Click to expand...
Click to collapse
I know if you tried to do that with me I would be sure to put you in a very very tough position when it comes to your job. If you sell me something, it better be as damn good as it was advertised. If you exchange a faulty product, it better be better and not WORSE than the one I just had.
ThePagel said:
If you tell them what happend at the tmobile store, complain politely and ask them to make sure its good before they send it I bet its a for sure thing
Click to expand...
Click to collapse
Yes but the problem is that with LG I have to send in the phone. That's something I cannot afford to do since I have no spare phones. Can they not just send me a unit and then I ship mine back?
SomeGuyDude said:
This thread reminds me about being on MacRumors and people talking about how they had returned like seven iPads until they got one that didn't have one of the several ridiculously impossible to notice defects.
This is why I'm glad I don't work retail any more. It made me wish there was a policy to be allowed to slap customers for being absurd.
Click to expand...
Click to collapse
If you can not see the flaw, you must be blind. Sorry. But the display models and the first G3 I had where all cooler than the one I currently have...by a good margin. So no, its a very VISIBLE flaw. Well I wouldn't call it a flaw, but out of the ordinary characteristic.
helikido said:
I know if you tried to do that with me I would be sure to put you in a very very tough position when it comes to your job. If you sell me something, it better be as damn good as it was advertised. If you exchange a faulty product, it better be better and not WORSE than the one I just had.
Yes but the problem is that with LG I have to send in the phone. That's something I cannot afford to do since I have no spare phones. Can they not just send me a unit and then I ship mine back?
If you can not see the flaw, you must be blind. Sorry. But the display models and the first G3 I had where all cooler than the one I currently have...by a good margin. So no, its a very VISIBLE flaw. Well I wouldn't call it a flaw, but out of the ordinary characteristic.
Click to expand...
Click to collapse
Indecision on the definition of flaw? I think you need a new hobby...this phone thing doesn't seem to be working out for you.
Sent from my amazing LGG3!
wideasleep1 said:
Indecision on the definition of flaw? I think you need a new hobby...this phone thing doesn't seem to be working out for you.
Sent from my amazing LGG3!
Click to expand...
Click to collapse
Got plenty of hobbies, and this phone thing worked out with me for 5 years just fine.

Getting one tomorrow, bootloop?

Hello all,
So basically I've ordered the G4 (actually not knowing about the issue) and I'm picking it up tomorrow. However, what serial numbers are an absolute no-go and , did LG release a new revision? I am aware that 505 is a no-go but what about 601, 607, 608? As far as I'm concerned 608 is the one to have as it does not fail. I am confused and is it possible to see the serial on the box?
It's a H815 - Black leather EU version. Now the place I'm buying it from has excellent service so warranty ( 2 years ) is not a problem, although I reaaalllyy don't want to go through the hassle again with my LG being sent back two times for the plastic cracking.
Price is 350 euros ( which is because of the amazing service which I value a lot at the place I'm buying it from.)
I was contemplating the Mate S but it's too slow and no android 7, LG nexus 5X has the same problems and for 50 euros more the LG is much better.
Please help
Well, I had a dual sim version and it went in bootloop 2 weeks back, after trying everything I had to return it to the vendor as it was still under one year warranty, now waiting for their answer, I have always used Samsung, S1, S2, S3, S5 and got G4 as primary phone in Jan16, such issue never happened with Samsung, I still have S2, S3 and S5 and they all run without any problem, I won't get any LG phone ever.
ila420 said:
Well, I had a dual sim version and it went in bootloop 2 weeks back, after trying everything I had to return it to the vendor as it was still under one year warranty, now waiting for their answer, I have always used Samsung, S1, S2, S3, S5 and got G4 as primary phone in Jan16, such issue never happened with Samsung, I still have S2, S3 and S5 and they all run without any problem, I won't get any LG phone ever.
Click to expand...
Click to collapse
Can you please share the EAN-code and first three digits of the serial number?
Xdekker said:
Hello all,
So basically I've ordered the G4 (actually not knowing about the issue) and I'm picking it up tomorrow. However, what serial numbers are an absolute no-go and , did LG release a new revision? I am aware that 505 is a no-go but what about 601, 607, 608? As far as I'm concerned 608 is the one to have as it does not fail. I am confused and is it possible to see the serial on the box?
It's a H815 - Black leather EU version. Now the place I'm buying it from has excellent service so warranty ( 2 years ) is not a problem, although I reaaalllyy don't want to go through the hassle again with my LG being sent back two times for the plastic cracking.
Price is 350 euros ( which is because of the amazing service which I value a lot at the place I'm buying it from.)
I was contemplating the Mate S but it's too slow and no android 7, LG nexus 5X has the same problems and for 50 euros more the LG is much better.
Please help
Click to expand...
Click to collapse
pick any from 6XX they are lees likely to bootloop. i have mine 601 its working just fine.
Xdekker said:
Hello all,
I am confused and is it possible to see the serial on the box?
Please help
Click to expand...
Click to collapse
The serial number is written on the sticker on the outside of the box. This will either start with 50X... or 60X...
If it's a 50X model, I would return it without opening the box at all because some of these companies (especially those on Amazon) just hold piles of old stock. Without opening the box, it's an easy return.
I'm using a 60X model and it's a great phone. That said; I have had the occasional flash of static on one side of the screen which was really worrisome at first. It's basically a split second glitch on the screen and is seemingly harmless and only occurs a few times per week. I'm happy to live with that and didn't bother returning the phone.
It may or may not boot loop. Judging from internet though there are very very few reports of 6xx S/N going boot loop. You also have to keep in mind that not all of those reports are real just like with the Samsung explode-gate. There are many ppl who like to report false alerts just because. I don't see too many reports of 6xx going bad. The vast majority of them were the 505's. I blame LG though for all of this. They tried to cover it up never acknowledged it publicly. They sent an email admitting the problem to one Android fan site can't remember which it was and that was all. Meanwhile it took them too long to identify the issue. I don't believe the latest S/N's have this problem. I don't see enough evidence to support this. LG should have come in public and say that they finally fixed it once and for all and say from which S/N and after it's safe. but they didn't. I assume they didn't want to deal with the extra costs of the PR nightmare, the recalls and angry customers and stores.
Alrighty, got myself a 607 version which is great. Black leather with gold buttons, in the beginning I was kinda hesitant because I was expecting the grey buttons but tbh the gold on black looks really classy. Amazing camera. Unfortunately the screen has a yellowish tint to it but I fixed it thanks to this wonderful app Screen balance ( I really was not expecting it to be this good, it basically eliminated the use of a modified kernel because unlike all other apps it runs as an accessibility service.) I will probably post about it.

Categories

Resources