Hello everyone!
Today when I tried to use my phone, I got this error message:
Sorry! The process android.process.acore has stopped unexpectedly. Please try again [Force close]
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Click to collapse
I'm on Samsung Captivate Glide, AT&T version, running on Gingerbread 2.3.5, and I've never had this problem before.
From what I've gathered, it appears when:
I tap on a contact in Contacts and in Favorites (it says "No additional information for this contact"), and even on contacts saved as shortcuts on homescreen. Also when I try to Add a new contact.
However, it does let me call when I slide my finger over the contact to right.
Now, I browsed a number of threads and forums so far to see if I can't find anything to help. This is all I've tried so far:
Settings > Applications > Manage Applications > All > Contacts / Contact Storage > Clear data
I also cleared data from all google applications this way, and also from Account and sync settings, Calendar, Calendar storage, Dialer, Dialer Storage, DRM content, DRM content launcher, DRM protected content storage, Media storage as per adviced, with no luck.
A fairly common reason for this error was said to be Facebook sync, or Calendar app, but the thing is I don't even have a FB account and I don't use my phone's calendar. Similarly, it was suggested that you turn off sync, but I didn't have sync on, and I tried disabling Background data as well, but again, no luck.
With some users, problem seemed to lie in recently updated app, especially those that use the contacts. I uninstalled [Yahoo] Messenger, Google +, Whatsapp, , Drive, Skype, Twitter, and Facebook, Gmail and YouTube updates (since can't get rid of the apps themselves) and several other apps (Firefox, Cut the Rope Experiments game), but - you guessed it - to no avail.
Thing is, when I chose the option to Merge contacts with google account, it fetched all my google contacts and let me use them.
I tried saving all my contacts as Vcard list, cleared the storage and then tried to boot all contacts from the saved Vcard again. I got the same error message (I uploaded it in Attachments). I though that might be caused by some glitch in my recent contacts, so I tried to import that Vcard to google contacts, then export it again and open in phone. Same error message. To confirm it's not a problem with recent contacts, I managed to dig out an older Vcard (from last year), but it doesn't work either.
Funny thing is, when I select the option Import/Export in Contacts, I only get one option, and that's Send namecard via. If I recall correctly, there used to be more options, no...? When I first got the phone, I transferred my contacts from LG KP500 Cookie by these same namecards without any problem.
I saw some people link to some patch fix for HTC, do you think it would work on my Glide?
Tl;Dr: Out of the blue, I got an android.process.acore force close error. I can call but can't access or edit my contacts nor load namecards on GB. Tried everything advised on various fora, nothing helped.
I would appreciate any advice or even a suggestion, as I would like to avoid factory reset... Thanks
same thing here, I cannot add contacts and keep crashing - I've tried also to clear the data and stop the processes of Contacts and contacts Storage, but with now result.
I am on a Samsung Galaxy S2 running Gingerbread 2.3.5
EDIT: I can't even load my contacts back from the SD card. woooooohooooo, everything was fine and working before some app update...I don't keep track of everything after every little modification of an app, tough. please help!
Related
I have really, really annoying problem, or two in fact, but they're probably related, in the People / contact app.
It doesn't remember all my settings.
For unknown reasons, it forgets my settings on many contacts, but not all.
If I open one contact, and change it to show it's name as the one reported from Facebook, it's fine for a while, but then without any warning, it just changes back to what's stored straight on the Phone.
No matter how many times I try setting it back to showing it as the one reported by Facebook as it's name, it just reverts back sooner or later (within couple minutes, though)
It never forgets the sync/link with Facebook though, the updates the statuses fine, the photos appear normally etc
And then the other, I originally had just Phone contacts enable, but I decided to save myself some time and just use Facebook contacts as addition, instead of manually entering them first to my phone and then linking.
So, I opened up People, clicked menu > view, and ticked "Only contacts with phone number" and "Facebook" in addition to already ticked Phone, and then Done.
Boom, the facebook contacts who have their phonenumber there are listed!
But just like with the issue above, couple minutes, and they're gone.
If I go back to People > Menu > View, the Only people with phone numbers and Phone are still ticked, but Facebook isn't.
And yes, I do have all the sync options enabled in Accounts & Sync settings for Facebook for HTC Sense (and even though I've added the "just" Facebook, too, it doesn't appear in the accounts list separately)
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Then another, probably not related issue.
In people, if I go to Facebook directory, it only shows 205 contacts total, while in reality it should show 207 contacts.
I know for a fact that at least one of the missing contacts used to be there, and still is on my "normal facebook"
I had somehow gotten 2 contacts mixed into 1, with 2 numbers, 2 facebook links etc, after trashing that and re-creating the 2 as separate contacts, only one of them could be found from Facebook directory, while the other couldn't.
I've tried uninstalling Facebook updates (it doesn't allow uninstalling the whole thing), removing all the data & cache files etc, same for Facebook for HTC Sense, and even removed the account(s) alltogether from my phone, with no luck.
After re-creating the account, getting all the updates etc, it still doesn't show the 2 missing contacts (which of at least 1 was definately there in the beginning)
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Any suggestions how to fix these issues?
Is there any other way than removing all possible backups from SD and doing "hard reset" on the phone?
try running the friend stream app, friends tab, menu, options, update
I did a hard reset of the phone tonight, and even after that, I'm missing 2 contacts from the facebook list
Now I also know which 2 are now missing, and I know that one of them wasn't missing just before hard reset, and that his contact information (which I backed up on my comp) has the HTC-made link for Facebook in it, but it's not showing up on the phone, probably due the fact that the phone thinks such facebook profile ID isn't my friend.
After the reset, the phone seems to remember the other settings, though.
Hey I've got the exactly same issue with one of my Facebook friend's not being recognised as a friend. I have her on my normal Facebook, but not via the phone so can't select her to add and sync profile Joe details. It is so annoying. I've tried everything apart from hard reset, but no joy.
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mobobat said:
Hey I've got the exactly same issue with one of my Facebook friend's not being recognised as a friend. I have her on my normal Facebook, but not via the phone so can't select her to add and sync profile Joe details. It is so annoying. I've tried everything apart from hard reset, but no joy.
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Well, via hard reset I apparently got one friend that was missing back, lost another and one that was missing is still missing
edit:
Scratch that, it doesn't remember the settings anymore, don't know why, now it resets to showing only contacts with phone numbers, exchange and phone. It clears Facebook tick by itself, and adds exchange tick by itself.
bump for solution?
I have the same issue. I can actually see the contact in the facebook app. However, it is not there when I try to link my people contact with the facebook contact. It simply isn't displayed...! Annoying!!
Ha! Actually I have similar problem as you but it happened with Gmail contact and Exchange contact.
I prefer the contact to display my Exchange contact name, since it's a real name I input, then link the person with Gmail contact. However, after sync with Gmail contact, the Desire contact always forget my setting and display people by Gmail name.
It seems the Desire contact has a rule that favor Gmail name >Exchange name>Facebook name
The only way for me to resolve this is once all Gmail contact are sync, I disabled Gmail contact sync. (Gmail sync for mail is okay to keep) without Gmail contact sync, no more name setting lost issue.
Hope this helps!
Sent from my HTC Desire using XDA App
Have the same problem, htc facebook shows 4 friend less than facebook web... and something curious, when i enter flickr app and the missing contacts are here!
Using DJ droid, wiped lots of times losed friends keep losed, but only in htc contacts, flickr app show all
I am pretty sure that it is your friends' Facebook settings that are blocking them from appearing in the HTC Sense contact list. My wife just disappeared a few weeks ago, and she confirmed that she had recently updated her Facebook profile to block 3rd party apps from accessing her contact information. This makes sense, as she was there one day, and disappeared the next. My guess is that this will start to happen more and more as people begin to lock down their Facebook accounts for security reasons.
Finally i knew how to solve this...
Actually WE knew it, me and my wife went crazy because suddenly out of no where she is no longer appearing in my HTC Desire (facebook for HTC sense) contacts!
I did everything you can think of even complete RESET for my phone!
But REJOICE Android HTC users, IT IS NOT YOUR FAULT.... or better say, it is NOT HTC's fault, it is because of the Privacy Settings of that friend in his/her facebook account.
He/She has activated the (Turn Off All Platform Apps) under Privacy Settings -> Apps and Websites -> Apps You Use !!!
Once the user changes their settings and you Sync, they will appear back again, but you have to re-link them.
Many thanks for this information.
This setting has take some hourse of try and error to solve the problem on my device.
Last night i decided to sort out my google contacts because the ones in the phone were well sorted but the ones in my gmail account weren't. So I exported the contacts to the SD card then i transfered them to my PC and replaced the ones on GMail with them. I made some changes and on GMail and then exported the new contacts to the PC then SD card and then deleted and replaced the ones on the phone. Now both the phone and the Gmail account have the same info on them. After awhile i made a few minor changes to the contacts on Gmail and since then it won't sync with my phone contacs anymore.
In theory i could retry the above process but that would be a temporary fix until i need to change or add something on either the Gmail account or the phone. What can i do to make google contacts sync to my phone? (BTW, I have a stock HTC Desire 2.2 Froyo with the latest OTA update and i'm running Windows 7 on my PC)
Were your Gmail contacts syncing with the phone previously? The default behavior is for changes you make in the browser to appear on the phone right away. This can be toggled on/off by going to Menu/Settings/Accounts and sync and touching "Auto-sync". Check that first, and "Background data" above it are both checked. You will see your active accounts below those two things under "Manage Accounts". If the two boxes above are checked and your Gmail account is listed below, then I'm out of ideas.
I have the same problem - but it seems that I have misunderstud the greatnes of google contacts???
Because it works for me to sync my Desire with the changes I make in my google contacts ON MY COMPUTER - however (and this is what I thought was the cool bit with google contacts...) I cannot sync my contacts on my gmail (on the computer) with my Desire when I ex create a new contact ON MY DESIRE...
Any solutions, missing settings...???
Push contact info from phone to Google
foxhunter123,
When I go to save a new contact on my phone, I usually start at the call history. Let's assume you dialed a new number for someone and now you want to save that number you just called as a new contact.
Touch the plus sign next to the number in your call history. You should get prompt to "Save to People" with options to create a new contact or save to an existing one.
Choose the option you want, then the next window asks you what type of contact. Google, SIM, or Phone. Choose Google and then input whatever other info you want, like their name, etc. Note that if you sync the phone with more than one Google account, they will all appear here, and you need to pick the right one.
Once you save it, it should sync that info to your Google contacts you see on your computer. In other words, the phone will push the new contact info to Google, instead of the other way around.
There are probably several different ways of doing this, but this way works just fine for me. I have an unrooted Desire running the latest stock ROM with all the updates current. If you try this and it does not work, you might be better off rooting and trying out a different ROM, or trying a factory reset.
Double check your settings I mention in the second post, and try the above steps. Good luck and post here again if you are not successful.
Hello
And thank you very very much for trying to help me!
I just cannot get it to work... :-(
I have just exported my contacts from my gmail on my computer using the vcard format (the only format I can find on my Desire when importing?) and then I deleted all my contacts on my Desire and then imported the vcard file so that both the gmailcontacts on my computer gmail and the desire is identical.
But I just cannot get new contacts to apear in my pc-gmail when I add them on the Desire!!!
When I go to settings, acounts and syncronization, everything is tjecked and when I press my google acount it's also tjecked in all 3 options.
However - and this is perhaps the problem... - the date of my syncronizecantacts is wrong - it says 21/112010 but both gmail and calender has the current date...
Is there something that can block the sync of contacts?
I have previosly used HTC sync but that was when I tried to sync my contacts to my pc's outlook and since I'm now 100 % google I don't use it anymore...
I really hope you (or somebody else) can help me... ;-)
Oh and Happy New Year
My google contact sync stopped working a few weeks ago. The last time this happened it was down to a facebook issue. However this time I ignored the problem and use MyPhoneExplorer (free) to sync contacts between Android and PC.
Well I'm out of ideas. At this point, you should try doing a factory reset to see if that fixes it. If not, root and try a different ROM. If the phone is still under warranty you could also try returning or exchanging it.
Well... I took the big step and made a factory reset and now everything just works perfect!
And I now can see why the android system is so great!
A thing to remark though is, that it's a know issue that you have to have a google acount BEFORE you start up the Desire the first time, but I think that it's also safe to say that you also have to have your contacts stored as google contacts before you start up the Desire for the first time!(?)
I also thought that I had to import my contacts to my Desire wich isn't the case since they now come automatically from my Gmail (Googlecontacts on my pc/the internet) to my Desire... ;-)
Another very huge advantage with doing the above is that after installing all of my programs again I have still 50 MB free where there previously only was 26 MB left...???
My biggest problem now is that I have to start all over in Angry Birds and seasons... Or is there a way to restore my levels completed in the games?
Foxhunter123 said:
Another very huge advantage with doing the above is that after installing all of my programs again I have still 50 MB free where there previously only was 26 MB left...???
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Click to collapse
That sounds like the Contacts memory leak problem.
See:
http://androidforums.com/htc-desire/127440-internal-memory-again.html
Next time, before doing a factory reset, try clearing data for both Contacts and Contacts Storage from the Application Manager. The Google sync should kick in shortly after and put everything back on your phone from your Google account.
Hi,
I've got an issue, not a massive one but it bugs me nonetheless.
Currently, when I tap the Phone button from the home screen it brings up a list which shows my recent call list, if I scroll down I get a long list of all my contacts. The thing I find annoying is that the long list includes all of my Facebook "friends" that have a telephone number listed.
What I would like is for this list to only contain my contacts (copied over from my SIM), and for the ones that are linked to a Facebook account, to have their status etc updated. I do not want my random Facebook "friends" to be in the list.
The most recent thing I've done to try and solve this issue is to go into the Facebook app on the phone and change the 'Sync Contacts' settings (Menu-> Settings) to 'Don't sync'. I then went into (phone) Settings-> Applications-> Manage Applications-> All (tab)-> Contacts storage-> Clear Data. I then copied my contacts back over from the SIM. (I've also tried the 'Sync with existing contacts' option as well)
All was well for a while, my contacts linked up again and I got facebook details for my contacts when calling them. However I noticed to my annoyance that my Phone list now contains my facebook contacts again!
I notice under Settings->Accounts and Sync I have two (removable) Facebook accounts, one is Facebook, the other is Facebook for HTC Sense. Does anyone know if it would help to remove either of these accounts?
Can anyone help me find a way to solve this issue (preferably without extra software or going through the People menu)?
Any help would be appreciated,
Thanks,
Grim.
I just fixed this myself.
I think it's something to do with how HTC Facebook interacts with official Facebook. If I turned of syncing on both (but left contact sync disabled in both) I'd still get contacts in Phone (and also in suggestions in sms app). If I removed both, then added Facebook official only I'd still get them.
In the end, opening up Facebook on my PC and going into privacy then apps and disabling Facebook for HTC Sense seemed to solve it to me. I could then use the official Facebook app without getting all these contacts I'd never use.
I didn't care about getting contact pictures and stuff so I never tried letting official Facebook sync with existing contacts only, but it might work properly.
Hope this helps, completely unscientific but it seemed to for me!
jbrizz said:
I just fixed this myself.
I think it's something to do with how HTC Facebook interacts with official Facebook. If I turned of syncing on both (but left contact sync disabled in both) I'd still get contacts in Phone (and also in suggestions in sms app). If I removed both, then added Facebook official only I'd still get them.
In the end, opening up Facebook on my PC and going into privacy then apps and disabling Facebook for HTC Sense seemed to solve it to me. I could then use the official Facebook app without getting all these contacts I'd never use.
I didn't care about getting contact pictures and stuff so I never tried letting official Facebook sync with existing contacts only, but it might work properly.
Hope this helps, completely unscientific but it seemed to for me!
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Click to collapse
Hi JBrizz thanks for your reply.
I didn't think of logging into the facebook website to disable anything. I'll give that a try.
In the meantime I've fiddled about with the accounts in 'Accounts and Sync'. I've tried deleting both the Facebook and Facebook for HTC Sense accounts.
After deleting both I went into the Facebook app and signed in, which recreates the account in Accounts and Sync. I set the sync options in the app to not sync any contacts. I waited around for a while and no extra contacts (from Facebook) appeared in my Phone list.
I then went into the Facebook app and changed the sync settings to 'sync with existing contacts' - which I assumed should only sync the data for the people currently in my phone book? Anyway after a few minutes I checked an all of my Facebook friends were now in my Phone list AGAIN
I started from fresh again and tried a similar thing with the other Facebook for HTC Sense account - I had to recreate this in the Accounts and Sync settings screen.
Again after a few minutes all my Facebook friends where there on my Phone list
Maybe this functionality isn't available with this phone / app?
Anyone else have any ideas?
It is a google problem, not a HTC problem.
The HTC app is doing what it should be doing. If you go to the people app, click on your contact (far left) and then menu -> view you can see the facebook option is unchecked.
However the Phone dialer (google product) just syncs everything.
There is a issue no for this, 10618 @
code.google.com/p/android/issues/detail?id=10618&can=5&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars
(unfortunately I can't post links as I am a newbie!!)
Best thing to do is you guys reply and make this defect more and more noticeable.
I've posted on the google issue site, cheers for the link!
Hi all,
Today I ran into a problem with my phone, regarding synchronization of my contacts with Gmail. I wanted to share the problem and solution, since it is bound to happen to others.
NOTE: I have a Dutch phone, so when mentioning menu options and such I am bound to use the wrong terms.
What I did:
I came from a WM6 phone and migrated my Outlook contacts to my new Andriod phone. All went well, I had my contacts securely in my phone memory. Handy thing, it links all contacts with similar contacts from Gmail.
Since I do not use Outlook anymore (it now seems redundant) I worried about losing all my contacts when something happens to the phone, and wanted to migrate them all to Gmail.
I did this; downloaded an App (IuA Contact Backup I think), backed up the contacts and imported them into Gmail. After cleaning up the contactlist in Gmail it seemed to synchronize fine but it also made my contactlist slow. This is because it needs to link all contacts from different sources, which takes up a lot of processor speed. The phone contacts were now useless though, since they are all in Gmail.
So I decided to delete all Phone contacts. When I did this, I lost most phonenumbers (although they were still in my Gmail contacts). Then I noticed that synchronizing with Gmail had started failing, resulting in some drops of sweat and no clue how to restore it.
The error message was: "Sync is currently experiencing problems. It will be back shortly." Apparently when I thought the contacts from Gmail had synchronized correctly, they had not.
What I did to solve this:
I started with a backup of all my contacts! If something goes wrong, I am not responsible for the loss of your contacts!
In Settings -> Applications -> 'Manage applications (?)' -> 'All applications' I went to something called 'Contact storage (?)'. Here I deleted all data.
After that, I restarted my phone (soft reboot, just use the on/off button with long-press and select 'Turn off'). When the phone starts again, it will start synchronizing with Gmail and all will be fine.
On various fora I found that Android does not like large amount of changes to the contacts in Gmail. If you delete (or change?) a lot of Gmail contacts before it synchronizes, I guess it cannot keep up with the changes and stops the process. This will not solve itself.
I cannot seem to figure out WTF is going on. As soon as I add new contact in contacts list, it gets duplicated. If I delete one of the contacts, other one gets deleted as well. Why?
I`m on 9.0
up
rbs_uk said:
I cannot seem to figure out WTF is going on. As soon as I add new contact in contacts list, it gets duplicated. If I delete one of the contacts, other one gets deleted as well. Why?
I`m on 9.0
Click to expand...
Click to collapse
I have the same issue... I think it has something to do with Google and the synchronization
Oh great, its not me alone then. Its driving me nuts, can`t figure out why its doing it.
are you using google to sync your contacts or another service?
if you have multiple Accounts you can switch them in the contacts app.
also you can try to logout from your google account and login again
No, sync disabled.
How? Via play store?
Noob here. When I was on Samsung sometimes the contacts would save to my SIM card, which gave me the same problem as you. Don't know if the A2 lite has same problem.
Sent from outer space.
I tried to find such option, but I cannot find where it offers to save on sim.
Do you use Whatsapp? I remember some time ago similar issue, manifested as duplicated contacts (one from Google Contacts, one from Whatsapp) visible during checking contacts in Google Dialer - and only there. Contacts seen by Contacts app were correctly presented.
Yes I use Whatsapp. I disabled contacts sync in whatsapp.
Strange how one of the contacts has whatsapp icon, other one doesn`t. I can press whatsapp icon and message that contact directly.
Voilà, well-known error in Google Dialer, without (yet) any solution. Not sure if THIS will help, as I do not own A2 lite right now - however I can have access to it later and then surely see how it is working.
I found sim card sync setting. Go to settings, account, sim card look if sync is on.
Sent from outer space.
Sync if off there.
I can confirm that the solution I linked in the post #11 works. I had one duplicate contact, after performing all the steps described contacts were merged successfully
Please bare with me.
I am not sure I understand the issue and/or solution.
My issue is that there are not real duplicate contacts in the contacts app.
Only in dialer each contact shows twice:
One entry is the "regular" one.
The other shows Whatsapp links to chat, call and video call if opened.
Having two lines per contact in dialer is anoying.
But there are actual copies of contacts in the contacts app.
Is there a workaround to clean the dialer view?
Thanks,
v
Did you try the solution I mentioned in a post just above yours? https://forum.xda-developers.com/max-pro-m2/how-to/guide-duplicate-contacts-google-dailer-t3883924
Did you guys are maybe using Revolut?
If you have many duplicate images in your system, Then you must try the Duplicate Photos Fixer app. It will clean your storage from unnecessary photos and make your device smooth.
If you want to remove duplicate contacts, there are several free apps on the Google Play store that can help you remove duplicate contacts.
Duplicate Contacts Remover
Duplicate Contacts Fixer and Remover
Cleaner - Merge Duplicate Contacts
Duplicate Contacts