Develop Bugs

Wifi Calling Hit or Miss?

Hey everyone, I have a question about T-Mobile Wifi Calling feature. When it works, it is really great but sometimes when I answer the phone either I can't hear them or the caller can't hear me but I can hear them. My Wifi signal is really good but why does this happen? It seems like a pretty common problem and when I searched for solution, there were many but none that really works 100%.
Is there any remedy for this issue?

Yea I have the same exact problem. It's really annoying.

I'm seeing the same issues myself. Hopefully the update with multi-window will address this. I remember my Wifi calling being much more reliable on my Galaxy S from 2 years ago.

paul2834 said:
I'm seeing the same issues myself. Hopefully the update with multi-window will address this. I remember my Wifi calling being much more reliable on my Galaxy S from 2 years ago.
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Agreed. and wifi calling on my wife's Sensation works flawlessly all the time. Sad thing is I absolutely need it at home. no cell coverage at all.

my s3 and my n2 used to do that but I have the dual router and when I switched from G to N signal the issue was solved.

elbarto7 said:
my s3 and my n2 used to do that but I have the dual router and when I switched from G to N signal the issue was solved.
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I've got a Netgear N router that is only a few months old. Still have issues

=( that's pretty disappointing, I guess we all have to wait till T-Mobile fixes it. I was really depending on this feature since I get no service indoor. I can't help but to feel regret switching from ATT...

hd2Raz said:
I've got a Netgear N router that is only a few months old. Still have issues
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I have Cisco E3000 and I used the 5Ghz band.

Am I suppose to set the router certain way to get this working 100%? I went to T Mobile store today and I only made fool out myself. When it was connected to store Wifi, I just couldn't recreate the issue but as soon as I get home it goes all wrong!
Sent from my SGH-T889 using Tapatalk 2

zen0s said:
Am I suppose to set the router certain way to get this working 100%? I went to T Mobile store today and I only made fool out myself. When it was connected to store Wifi, I just couldn't recreate the issue but as soon as I get home it goes all wrong!
Sent from my SGH-T889 using Tapatalk 2
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Have you logged into your tmo account online and set your 911 address? This seems to have made a huge improvement for my wife's phone but also somewhat on mine from the looks of it. Still not 100% but at least it works most of the time.

hd2Raz said:
Have you logged into your tmo account online and set your 911 address? This seems to have made a huge improvement for my wife's phone but also somewhat on mine from the looks of it. Still not 100% but at least it works most of the time.
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yeah, i had to put my address there first to get the Wifi-Calling feature going. Doesn't seem to be much of different on my part though
So many problems with Wifi-Calling feature...
- One way Audio (either caller can't hear me or I can't hear them)
- Text/MMS not coming in or out
- Phone Calls doesn't go through, phone doesn't even ring... when it does ring and I pick up, phone freezes at the answering screen!
WTF! so unreliable... what a mistake switching to T-Mobile was. AT&T was over charging the heck out of me but at least I had no service problems, I'm not sure if cheaper plan is worth going through this.

zen0s said:
yeah, i had to put my address there first to get the Wifi-Calling feature going. Doesn't seem to be much of different on my part though
So many problems with Wifi-Calling feature...
- One way Audio (either caller can't hear me or I can't hear them)
- Text/MMS not coming in or out
- Phone Calls doesn't go through, phone doesn't even ring... when it does ring and I pick up, phone freezes at the answering screen!
WTF! so unreliable... what a mistake switching to T-Mobile was. AT&T was over charging the heck out of me but at least I had no service problems, I'm not sure if cheaper plan is worth going through this.
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Try this http://forum.xda-developers.com/showthread.php?t=1769716
for some reason my wife's s3 has the same IP as my HP wireless printer.

Was having the same problems on my N2. I've since switched to the N band, but I haven't re-enabled WiFi calling as I am a bit gunshy, especially since I am taking a lot of job calls at the moment.

elbarto7 said:
Try this http://forum.xda-developers.com/showthread.php?t=1769716
for some reason my wife's s3 has the same IP as my HP wireless printer.
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Thanks but after checking, it's definitely not conflicting with any IP. Only thing that's connected to my comcast modem is my pc and my Note 2. =(
I see hundreds of posts and threads regarding to this wifi calling issue on t-mobile support website... I can't believe they haven't fixed it.
Sent from my SGH-T889 using Tapatalk 2

i have the same problem..
WIFI calling is truely a hit or miss... sometimes it works great and other times nobody can call me .. they go right to voicemail.
I really hope they figure this out ... wifi calling is soo important to have.

Only real solution is to turn off the Wi-Fi calling feature for now. It's pretty much a hit or miss if it will work on a daily basis.
Sent from my SGH-T999 using Tapatalk 2

DataDork said:
i have the same problem..
WIFI calling is truely a hit or miss... sometimes it works great and other times nobody can call me .. they go right to voicemail.
I really hope they figure this out ... wifi calling is soo important to have.
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Yeah, seriously.... The saddest part is every tmobile tech support I get in touch with, they seem to have no clue what so ever with this issue. How do we let tmobile know about this? There are plenty of threads at tmobile support forum but I don't see tmobile doing anything about it! It pisses me off!
Sent from my SGH-T889 using Tapatalk 2

zen0s said:
Yeah, seriously.... The saddest part is every tmobile tech support I get in touch with, they seem to have no clue what so ever with this issue. How do we let tmobile know about this? There are plenty of threads at tmobile support forum but I don't see tmobile doing anything about it! It pisses me off!
Sent from my SGH-T889 using Tapatalk 2
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The problem is that this may be a Samsung phone problem, so nothing a tmobile tech can help you with currently. As others have mentioned, using older phones or other brand of smartphones seems to work with Wi-Fi calling. Most problems were reported from using a Samsung Galaxy s3/Galaxy note 2.
Sent from my SGH-T999 using Tapatalk 2

Im having the sane issue

whatsitsnamenow said:
The problem is that this may be a Samsung phone problem, so nothing a tmobile tech can help you with currently. As others have mentioned, using older phones or other brand of smartphones seems to work with Wi-Fi calling. Most problems were reported from using a Samsung Galaxy s3/Galaxy note 2.
Sent from my SGH-T999 using Tapatalk 2
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It's a t mobile issue, I've had the same issue using wifi calling with HTC devices.
Sent from my SGH-T889 using xda premium

Plugging in earphones while on a call

When I am on a call and plug earphones into the jack (after already being connected and speaking with the other person), the Note 2 recognizes the earphones are plugged in, but the other caller can no longer hear me, even after a few seconds; however, if I plug the headset in, and THEN either answer or initiate a call, they work fine. I am using the earphones that came with my Captivate back in 2010. The key seems to be having the earphones plugged in before a call is connected, otherwise they don't work.
Steps to reproduce:
1. Answer or initiate a call. Talk to the other person to make sure everything is working.
2. Plug earphones into the jack, while your call is already connected and working. Note 2 should recognize the earphones are in and pop up the Page Buddy if it's enabled.
3. The other person can no longer hear me, even after waiting 5-10 seconds.
Anyone else experiencing this?

I think thats a normal occurrence, the original note would do that also.
Sent from my SAMSUNG-SGH-I317 using xda premium

astang99 said:
I think thats a normal occurrence, the original note would do that also.
Sent from my SAMSUNG-SGH-I317 using xda premium
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You would consider that normal?

astang99 said:
I think thats a normal occurrence, the original note would do that also.
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I can't imagine that "plugging earbuds in while in a current call results in other party not being able to hear you" is designed behavior. It may be a "normal occurrence", but that doesn't mean it's not a bug. =)
Does anyone else experience this by following the "steps to reproduce" in post #1, or is it just my device?
Thanks in advance!

I plug my captivate's earbuds into my original note mid conversation all the time with no issues, but then again I'm running cm10. I'm curious to see if this happens for everyone with the note 2... I'm trying to convince myself it's worth 650 bucks to upgrade, and this would be another tick in the 'no it's not' column
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Same problem here.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

I dont have this problem. Im using GN headphones. Stock rom but rooted. I dont have page buddy turned on so maybe that is the issue..
Sent from my SAMSUNG-SGH-I317 using xda premium

bfinch said:
I dont have this problem. Im using GN headphones. Stock rom but rooted. I dont have page buddy turned on so maybe that is the issue..
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Thanks for the data point regarding the GN headphones vs. the Captivate ones! I tested quite a few scenarios, including having the "Earphones Page" unchecked in the Page Buddy settings. Same result as reported above. I didn't try it with Page Buddy actually switched to "Off", though ....

Wifi Calling calls drop and overall worse signal?

I have a Galaxy S4 and the Note 3, I noticed that with the S4 I would pick up LTE at work all the time, with the note I get it sometimes and the signal is not nearly as strong, anyone else notice a weak signal on the Note? Even more annoying is the phone keeps dropping calls when I am on Wifi Calling, I know it is not the wifi network as my S4 has never dropped a call while using wifi calling on my wireless but this phone will drop it and suddenly it will show the person calling me again and I can pick up and resume the call however on the other person's end they never did anything, they never tried calling me back. I am going to return the phone this weekend and pick up another Note 3 to see if I have the same issues.

PolishDude said:
I have a Galaxy S4 and the Note 3, I noticed that with the S4 I would pick up LTE at work all the time, with the note I get it sometimes and the signal is not nearly as strong, anyone else notice a weak signal on the Note? Even more annoying is the phone keeps dropping calls when I am on Wifi Calling, I know it is not the wifi network as my S4 has never dropped a call while using wifi calling on my wireless but this phone will drop it and suddenly it will show the person calling me again and I can pick up and resume the call however on the other person's end they never did anything, they never tried calling me back. I am going to return the phone this weekend and pick up another Note 3 to see if I have the same issues.
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You def gonna have issues. New phone will not fix anything. Look around the forum and will see the issues everyone is having. No fix in sight.
Sent from my SM-N900T using xda app-developers app

I would think this issue and others will be resolved soon. Keep in mind it's a new phone and a new version of the os. I have had Samsung phones since the original galaxy and it seems with each new model comes the same issue with signal or gps but in the end a dev or software update fixes most. Just be patient.
Sent from my SM-N900T using XDA Premium 4 mobile app

I dont see any mention of people having calls dropped with wifi calling, is that a known issue?
I can deal with the crappy reception for now, its not terrible, just worse than my S4

I haven't had dropped calls but like you I come from an S4 and have the same signal and LTE issue, I exchanged my unit yesterday and still have the same issue. Hopefully it will be resolved with a quick update. With my first unit I did notice that it would not pickup wifi calling as fast as my S4.

I always get the WiFi unstable prompt. Meanwhile my note 2 is showing 1 bar from full..
Sent from my SM-N900T using Tapatalk 4

My girl is having issues with hers, stock, uprooted. Dropped 3 calls this morning. Hope they find a fix soon.
sgh-TWEAKED-889©

i'm having issues with dropped wifi calls, dropped wifi (in general) and lower signal strength. ooh, also bluetooth glitches (doesn't always respond to bluetooth headset controls, notifications don't play through bluetooth headset).
***almost forgot! even though the Note 3 is listed as fully compatible with the Fitbit One, it won't sync. At all. The Fitbit app will tell you that your device isn't supported and take you to a page that says you have to have certain Samsung devices for it to sync. Like the Note 3. :laugh:
as someone mentioned, new Samsung devices generally have issues that are resolved within a few updates.

I'm having some issues as well Nothing that can be Fix through an Software update . but I find the Call quality of the note 3 way better than my S4 and it's not even HD Voice !

I have the issue of texts not going through over wifi as eell
Sent from my SM-N900T using xda app-developers app

Jesusssssss I'm so happy my phone isn't doing any of this BS
Sent from my SM-N900T using XDA Premium 4 mobile app

phantasybm said:
I have the issue of texts not going through over wifi as eell
Sent from my SM-N900T using xda app-developers app
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Yup noticed that a couple of times. Hopefully it will be fixed soon.

nightfox11 said:
I'm having some issues as well Nothing that can be Fix through an Software update . but I find the Call quality of the note 3 way better than my S4 and it's not even HD Voice !
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I'm with you on the call quality. I've never had such great convos on a cell phone. Both sides are crystal clear. I've used the Wi-Fi calling a couple of times, and I did get the unstable warning. When it was connected my calls were really good on Wi-Fi too. I don't know what Samsung did with this phone, but they did a great job for calls. I came from a GSII, and I thought that was pretty good, but the Note 3 makes it sound like a tin can now.

I was getting dropped calls via wifi calling even though I'm a few feet from my router. Happened so many times, I just gave up & turned off wifi calling.

bobbyphoenix said:
I'm with you on the call quality. I've never had such great convos on a cell phone. Both sides are crystal clear. I've used the Wi-Fi calling a couple of times, and I did get the unstable warning. When it was connected my calls were really good on Wi-Fi too. I don't know what Samsung did with this phone, but they did a great job for calls. I came from a GSII, and I thought that was pretty good, but the Note 3 makes it sound like a tin can now.
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I noticed there are three mics on this phone. Of course one is for speaking into, and one is noise canceling, but what is the third? Another noise canceling? I Googled it, but didn't really find info on how the three interact. One on top, one on bottom, and one on the bottom right on the side with the power button.
Sent from a Galaxy Note 3 far, far away....

I get the WiFi unstable pop up too even though there is nothing wrong with my WiFi. I turned off the setting to automatically change connections because it kept turning off my WiFi and switching over to LTE. I have unlimited data so I just stopped using my WiFi at home. Wierd

bobbyphoenix said:
I noticed there are three mics on this phone. Of course one is for speaking into, and one is noise canceling, but what is the third? Another noise canceling? I Googled it, but didn't really find info on how the three interact. One on top, one on bottom, and one on the bottom right on the side with the power button.
Sent from a Galaxy Note 3 far, far away....
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I believe the third one, the one on the right is not a mic but humidity/temp? Sensors. Or something like that.
Sent from my SM900T.

phantasybm said:
I have the issue of texts not going through over wifi as eell
Sent from my SM-N900T using xda app-developers app
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+1 I rely heavily on sending texts over WiFi because I have crap signal at my house. This is very frustrating.
Sent from my SM-N900T using xda app-developers app

I had an S4 also prior. I ran same tests back to back and found the Note 3 is a few db lower in reception than the S4. However I have not dropped a call yet.

Repot from work from a co-worker with a VZW version of the N3... said at work he was having some WiFi issues but none at home. WiFi at work is not that great even with great signals though. My phone will be here in a couple days. Will be able to compare side to side then.

Callers Can't Hear me!!!

The only problem that I have with this phone is that callers keep complaining that they can't hear me. It seems like its only an issue when I receive calls and not when I make the calls. The weird part is that people will complain that they can't hear me at all or they will say I sound like I am really far away. they are like " hello, hello, HELLO!!!" so out of frustration I will move the phone away from my face and be like WTF! The screen will then turn back on and as soon as I talk again people hear me again just fine. So it definitely seems like an issue with the software. I went and replaced the phone at Verizon and since got a new one and the problem STILL exists. Anyone else have this issue at all? It's beyond frustrating!

Case
Sent from my SM-N910V using Tapatalk
---------- Post added at 04:28 AM ---------- Previous post was at 04:27 AM ----------
Verizon note 4 have the mics in different locations. I had to drill a hole for mine. Look at the bottom of the phone and your cas2
Sent from my SM-N910V using Tapatalk

I don't have a case for my phone
Sent from my SM-N910V using XDA Free mobile app

Don't have this issue at all.
If you don't have a case, maybe bluetooth is connecting to something?
I'd start troubleshooting it, try with speaker, see if some app is taking over your mics, obviously your mic works since its only on incoming calls and you've replaced your phone already.
Try booting into safe mode and testing.
Does it happen everywhere? Or only when you're in a certain area? Make sure you're not accidently muting it somehow?
Do all your testing in safe mode so you'll know if it's app taking your mic.
|> transmitted from deep inside a Verizon Note 4 <|

kerimh40 said:
The only problem that I have with this phone is that callers keep complaining that they can't hear me. It seems like its only an issue when I receive calls and not when I make the calls. The weird part is that people will complain that they can't hear me at all or they will say I sound like I am really far away. they are like " hello, hello, HELLO!!!" so out of frustration I will move the phone away from my face and be like WTF! The screen will then turn back on and as soon as I talk again people hear me again just fine. So it definitely seems like an issue with the software. I went and replaced the phone at Verizon and since got a new one and the problem STILL exists. Anyone else have this issue at all? It's beyond frustrating!
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Does the other person hear static? Or nothing at all? For me I can hear then but they hear static.
I've called verizon about this for the past 4 weeks and now they have me doing something every time it happens. After it happens I have to hang up and dial ### and then after it tells me its a wrong number, hang up.
Apparently this is to mark the calls that were bad so they can further diagnose the issue.
I've been through 2 note 4s already and I am actually about to exchange this one today because I'm having other issues on top of the caller issues.
I'd recommend calling verizon and complain about call quality issues and ask them to put you on the monitoring service so they can further diagnose the issue.
-Wizzle

Same Issue on T-Mobile
I've had my phone a few days and it's constantly doing this. I first noticed it while using headphones. Then, I noticed it while on speakerphone. Most of the time, the people on the other end can't hear me. However, once today, I couldn't hear the other line but they could hear me. SO frustrating, because I use my phone for work!

Just lost speaker.. Anyone?

Hey all, I have a i317 that I have been running on slim fast 4.4 very happy last 2 years. Yesterday I lost the speaker in the phone.
Now it could be hardware, but I have reasons to believe it's not.
Tone picker stopped working and if I do a restore it does work again but has lost all my tone settings.
I have run all tests I could think of. Headphones work, Mic works, earpiece works but no matter what I try I cannot get any sound from speaker.
Should I try and return the phone to factory ROM before taking it to see about a hardware repair??
I own this phone I am not on a plan, so not sure if a repair is worth it.
James
Sent from my SGH-I317 using XDA Free mobile app

Biker1bob said:
Hey all, I have a i317 that I have been running on slim fast 4.4 very happy last 2 years. Yesterday I lost the speaker in the phone.
Now it could be hardware, but I have reasons to believe it's not.
Tone picker stopped working and if I do a restore it does work again but has lost all my tone settings.
I have run all tests I could think of. Headphones work, Mic works, earpiece works but no matter what I try I cannot get any sound from speaker.
Should I try and return the phone to factory ROM before taking it to see about a hardware repair??
I own this phone I am not on a plan, so not sure if a repair is worth it.
James
Sent from my SGH-I317 using XDA Free mobile app
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Just to keep anyone who was reading informed. I have sent it off to get the loud speaker repaired. Quoted $60. Hopefully that works.
I did restore the phone back to the most recient stock.. and in case anyone was interested that did not reset my LOCK CARRIER OR THE AWS mod.
James