Develop Bugs

Drat, I cracked the display!

While I had my Touch Pro 2 in my right pocket, I entered my car and the phones screen got a crack because of my stupid steering-wheel.
It's just a crack on the glass not the display itself, so the touchscreen and the display work flawlessly but the crack is pretty long (3-4cm).
Is there a way to change that upper part of the phone and how much does it cost?

PumpAction said:
While I had my Touch Pro 2 in my right pocket, I entered my car and the phones screen got a crack because of my stupid steering-wheel.
It's just a crack on the glass not the display itself, so the touchscreen and the display work flawlessly but the crack is pretty long (3-4cm).
Is there a way to change that upper part of the phone and how much does it cost?
Click to expand...
Click to collapse
This thread may be of interest http://forum.xda-developers.com/showthread.php?t=534883
Gordon

Thanks but it seems as if his screen totally broke. On my phone it's "just" the glass that has a crack. Like I said, it still works like a charm (besides windows mobile which is a pain in the butt )

PumpAction said:
...the phones screen got a crack because of my stupid steering-wheel.
Click to expand...
Click to collapse
ha ha, idiotic steering wheel, not getting out the way of your phone! (Sorry - I'm allowed to have a bit of fun with your misfortune as a drunk guy urinated all over my 1 week old Pro2... grrr!)
Anyway, on a more helpful note, I think your best option is to send it back to HTC for repair. They'll charge for it, but even if you could do it yourself, you'd void the warranty. Hopefully it won't be too expensive, but it's worth contacting them to see.
Let us know how you get on.

Thanks but I'm very busy at the moment and cant afford to wait some weeks for my phone to return

everybody is saying "glass", now i feel convinced that there's something missing from my phone. my touchscreen just feels like a membrane. only touchscreen i've used with glass is the iphone. please somebody tell me that there's not a problem with my TP2??

the softer layer is the resistive touch screen part, that pushes against the glass which holds back the LCD
so
Finger
(screen cover)
resistive touch screen plastic layer
glass layer
lcd
internals

Hi,
I am very sorry for your phone. Trust me I know how you feel You are the third person with me who has a serious problem with the screen.
The problem is the screen is a compact piece like a digital, square, rectangle box which consists of one part only. It has no seperate or tearable upper part on it, I know because I have ordered one from a third party.
Therefor the only repair solution is to change whole screen unfortunately. So you should return it to service.
Regards
PumpAction said:
While I had my Touch Pro 2 in my right pocket, I entered my car and the phones screen got a crack because of my stupid steering-wheel.
It's just a crack on the glass not the display itself, so the touchscreen and the display work flawlessly but the crack is pretty long (3-4cm).
Is there a way to change that upper part of the phone and how much does it cost?
Click to expand...
Click to collapse

there you go
http://cgi.ebay.com/Original-Touch-Screen-Digitizer-Lens-for-HTC-Touch-Pro2_W0QQitemZ270428419997QQcmdZViewItemQQptZPDA_Accessories?hash=item3ef6ca379d&_trksid=p3286.c0.m14&_trkparms=65%3A12%7C66%3A2%7C39%3A1%7C72%3A2127%7C293%3A1%7C294%3A50
but you problably cracked the lcd glass therefore you gonna need a new lcd.

aegeuss said:
Hi,
I am very sorry for your phone. Trust me I know how you feel You are the third person with me who has a serious problem with the screen.
The problem is the screen is a compact piece like a digital, square, rectangle box which consists of one part only. It has no seperate or tearable upper part on it, I know because I have ordered one from a third party.
Therefor the only repair solution is to change whole screen unfortunately. So you should return it to service.
Regards
Click to expand...
Click to collapse
How much did you pay in total and did you repair it yourself?
And I think that I just cracked the screen cover and nothing of the deeper ones.

I am delivering it to back to customer service. I bought the part but I could not change it; it was so hard to open that har and I did not want to void warranty.
So either use the phone with the screen scratched or change the lcd completely.
Regards.

So how much did you pay? Did you send your phone back to the uk or did you let it repair in ankara? And is there a good shop in ankara to change the language from a german touch diamond 2 to turkish (for usage with AVEA)?
And I just realized that I didn't crack the topmost surface but the deeper laying glass. Hmmmmm still working :/ I'm going to visit ankara this year and if it is cheaper than here, I might consider letting it repair over there.

I have sent it to UK via a friend. The repair shop in Ankara did not want to deal with since it was brand new under guarantee and they didn't know the device well. So I did not take the risk, chose the hard way, I think this seems to be the corect way.
I don't know yet the repair price though.
Regards.

Cracked mine too sent away under insurance and they simply sent me a brand new phone.

Hairline crack on G'Nex - Samsung won't fix

My four month old G'Nex has a tiny hairline crack on the screen.
I have attached the same pic I sent Samsung. It makes the screen look very dirty, but that's just because of the high level of illumination - I do actually take very good care of my phones.
I've contacted Samsung at several different levels, but their answer is always the same: I can send it in and pay to get a quote to find out how much they will charge to fix it. It will not be covered by warranty.
I have no idea how this crack started, but I know I take good care of my phone and didn't drop it.
Are they being reasonable: that this type of crack is typically caused by the user? Or do they know they are screwing me?
(This is not in Q/A because my main purpose is just to complain.)

Glass doesn't just crack itself. Its almost certainly user caused. That said you should try to get a cheap bad ESN Gnex or digitizer and repair it yourself.
Your title isn't accurate either. They'll fix it, just not for free like you want.

Tomaxda said:
Are they being reasonable: that this type of crack is typically caused by the user?
Click to expand...
Click to collapse
it can be caused by anything.

063_XOBX said:
Your title isn't accurate either. They'll fix it, just not for free like you want.
Click to expand...
Click to collapse
True. I shouldn't have used that title (and I don't think I'm able to edit the title now).
On the other hand, their service is so bad (in my experience) that this essentially means they won't fix it. If I do send it, they will quote me a highly inflated price, and charge me if I decide to not proceed. I say this based on the experience of friends (and I'm just talking about Canada).
So, I'm finding it annoying that, not only has the device spontaneously broken and they won't fix it under warranty (I still maintain that I didn't do it) but as well they want to make a significant profit from the repair.
For now, I will just keep using it as the crack has no impact on functionality and can't be seen when the screen is on. When the crack becomes a problem I will either get it fixed at a local independent shop (which I've had good experience with) or try your suggestion.

so you crack your screen, then get mad that a crack isn't covered under warranty?
rightttt.....

Hey wasn't the Galaxy Nexus the phone that everyone was complaining would spontaneously crack, but it would be in a pattern that went from upper left to lower right of the phone or something like that?
Sent from my Galaxy Nexus using xda app-developers app

[Q] Nexus 7 (2013) touch screen!?

Hello,
I'm a new to this so don't be mean.
My nexus 7.2 receives a grayish blueish smudge right down on the bottom middle of the screen probably on the 3rd quarter of the screen. Every time I apply medium pressure to anywhere the on bottom half of the screen the discoloration happens. Is this normal?
Thanks

No, that's not normal. Only thing I could think to try would be to try a kernel that allows you to change color and hue of the screen. If that doesn't help it sounds like you either might need to find a new screen and do a self repair or send it off for a fixing. Can't recall anybody else ever mentioning that. Unless somebody else has a better idea though, I think that's your only two options.

...man said:
Hello,
I'm a new to this so don't be mean.
My nexus 7.2 receives a grayish blueish smudge right down on the bottom middle of the screen probably on the 3rd quarter of the screen. Every time I apply medium pressure to anywhere the on bottom half of the screen the discoloration happens. Is this normal?
Thanks
Click to expand...
Click to collapse
Does it look like a light bleed or something? I realize you're new and they might not let you post pictures and stuff, but it's hard to say without seeing what the screen does.

It looks like pressure is accumulating upward at the single point, creating a grayish hue. I guess to be an example, when you press hard on an LCD there will be a rainbow hue next to or on the pressure point. But mine is always at a single spot.

Yeah, I think you have a display/hardware issue on your hands. I was just playing Dungeon Hunters last night in landscape and was hitting both sides of my screen pretty intensively and saw no color changes. If it's bad enough, you'll probably need to send it in for repair or try the DIY route. Sorry, not much else I can think of to help with your issue

Okay thank you for the input. I just have one more question, since the pressure seems to accumulatting in one spot, will that crack my screen? Because the color part is minor and I do not mind that slight discoloration. All I really care about is the chance that will crack my screen.

...man said:
Okay thank you for the input. I just have one more question, since the pressure seems to accumulatting in one spot, will that crack my screen? Because the color part is minor and I do not mind that slight discoloration. All I really care about is the chance that will crack my screen.
Click to expand...
Click to collapse
I doubt it, not unless you dropped it or something where you think you may have caused a weakness in the glass itself. You gotta remember, on all these device there are multiple layers to the glass itself. I'm guessing there might be a small defect in yours between two of those layers. Do you remember it happening after you did something or did it one day just start happening. If it's the latter, then definitely a manufacturing defect. If it's bad enough, if it were me I'd do some research and see how much it'd be to replace the screen. Depends on how long you were planning on keeping the tablet.

I broke my Nexus's screen and digitizer two weeks ago, I got it replaced by a company and that is when I noticed that grayish hue. Should I go back and ask them about it, because I plan to keep my tablet for a while. Also, as I said before I don't mind the color, I just want to know will my screen crack eventually from the increased (I'm guessing) pressure accumulating in that one spot.

I would definitely go ask them. Being that it is a replacement screen I'd go get either their professional opinion or another. Ideally ask them about it and then get another opinion. In a normal situation I'd say no to your screen possibly cracking, but there's something obviously wrong with the screen. I would say it shouldn't but I'd take it back and get a second opinion just to be on the safe side if it's not too much money.

Thank you for your replies.

...man said:
Thank you for your replies.
Click to expand...
Click to collapse
Replacement digitizers are of various grades. There are those that work but didn't pass QC because of minor defects. These sell at lower prices. It's true that the LCD surface is harder to crack than the digitizer. But it lies on top of another much thinner layer that would crack as readily as the digitizer given undue pressure while handling it. The people who replaced should definitely be held accountable whether it's their fault or the manufacturer's. Hold them to it since if it's a tiny crack now, it's bound to expand with time..

All good here with Lollipop AOSP !!!

graphdarnell said:
Replacement digitizers are of various grades. There are those that work but didn't pass QC because of minor defects. These sell at lower prices. It's true that the LCD surface is harder to crack than the digitizer. But it lies on top of another much thinner layer that would crack as readily as the digitizer given undue pressure while handling it. The people who replaced should definitely be held accountable whether it's their fault or the manufacturer's. Hold them to it since if it's a tiny crack now, it's bound to expand with time..
Click to expand...
Click to collapse
I went in and asked them about it. They told me since I broke it and had it repaired, not everything is going to be 100% and that funny looking grayish thing from pressure is the result of them putting in a new screen.

Would that grayish thing really cause my screen to crack? What should I do?

...man said:
I went in and asked them about it. They told me since I broke it and had it repaired, not everything is going to be 100% and that funny looking grayish thing from pressure is the result of them putting in a new screen.
Click to expand...
Click to collapse
Well then, aren't they saying it's their doing that's causing it? I am not a technician, but I've replaced quite a few. I did it for fun, and a chance at learning what it's made of. Nothing you experienced was supposed to happen with a functional combo (even a B grade unit) , put in place carefully. They're supposed to have the necessary skills. They charged you for it. It doesn't cut it when their reply is that they don't measure up to the job, unless I'm missing something here.
Depending on the tape they used, removing the screen would more likely than not break it. But it's their responsibility. They chose the vendor, and they installed it, and now it has a defect. I'd contact the BBB if they refuse to fix it for free. It's an issue of implied warranty.

graphdarnell said:
Well then, aren't they saying it's their doing that's causing it? I am not a technician, but I've replaced quite a few. I did it for fun, and a chance at learning what it's made of. Nothing you experienced was supposed to happen with a functional combo (even a B grade unit) , put in place carefully. They're supposed to have the necessary skills. They charged you for it. It doesn't cut it when their reply is that they don't measure up to the job, unless I'm missing something here.
Depending on the tape they used, removing the screen would more likely than not break it. But it's their responsibility. They chose the vendor, and they installed it, and now it has a defect. I'd contact the BBB if they refuse to fix it for free. It's an issue of implied warranty.
Click to expand...
Click to collapse
Quick question, how do I attach a picture, so you guys can see what it looks like?
Thanks

Screen broken:(

Hello
Where may I a replacing screen for my Le Max 2? It has just fallen on the floor and is broken even though the touch screen is still working
thanks

Hope this helps. Check the store feedback before buying.
http://www.aliexpress.com/wholesale...030452&SearchText=le+max+2+replacement+screen

Good to know it can be done and there are spare parts around.
Always thought it was fatal with these newer "design over everything" phones.

neo299 said:
Hope think is helps. Check the store feedback before buying.
http://www.aliexpress.com/wholesale...030452&SearchText=le+max+2+replacement+screen
Click to expand...
Click to collapse
Thx for your reply. Can you say which lcd screen is made by LeTV or is there an LCD screen which is made by LeTV? Thx

I don't know. Perhaps someone else on the forum has that information. I think they sell original screens but it's best you contact the sellers directly before ordering.

lcarrere said:
Hello
Where may I a replacing screen for my Le Max 2? It has just fallen on the floor and is broken even though the touch screen is still working
thanks
Click to expand...
Click to collapse
Try Le TV service centre ????

Hi!
Any update since October? I`m facing the same issue. I have googled a bit and found some complaints related to LCDs from Aliexpress claiming that they are no so bright and blurry, sometimes with white spots.
I have also find only a glass replacement https://www.aliexpress.com/item/5-7...lgo_pvid=aec8908f-0e28-4202-a650-ab20f3981970
of a glass with digitizer: http://www.ebay.com/itm/for-LeEco-L...966586?hash=item58e23ffdba:g:z4wAAOSw-kdXxPkl
But... also a lot people claims that the LCD is almost inseparable from glass... Do anyone have an experience with only glass replacement?
I found a local service that claims to be able to do that.. but I do not know whether to trust them not destroy the LCD. The said, that they do not have an experience with Le Max 2 but with other phones.
Thanks

xjack03 said:
Hi!
Any update since October? I`m facing the same issue. I have googled a bit and found some complaints related to LCDs from Aliexpress claiming that they are no so bright and blurry, sometimes with white spots.
I have also find only a glass replacement https://www.aliexpress.com/item/5-7...lgo_pvid=aec8908f-0e28-4202-a650-ab20f3981970
of a glass with digitizer: http://www.ebay.com/itm/for-LeEco-L...966586?hash=item58e23ffdba:g:z4wAAOSw-kdXxPkl
But... also a lot people claims that the LCD is almost inseparable from glass... Do anyone have an experience with only glass replacement?
I found a local service that claims to be able to do that.. but I do not know whether to trust them not destroy the LCD. The said, that they do not have an experience with Le Max 2 but with other phones.
Thanks
Click to expand...
Click to collapse
If you can get the fast delivery, then you can give it a go. Although it's a risky operation,it might be alright in the end. The service should have some experience if they say that for other brands/phones they have succeeded. It might be ok, but always keep in mind that something might go wrong. And it's not worth waiting 2 months for the glass and another 2 for the display.
Edit: you can google the process and you will see how it's done for other phones. They need to have special devices.

valy_cta said:
If you can get the fast delivery, then you can give it a go. Although it's a risky operation,it might be alright in the end. The service should have some experience if they say that for other brands/phones they have succeeded. It might be ok, but always keep in mind that something might go wrong. And it's not worth waiting 2 months for the glass and another 2 for the display.
Edit: you can google the process and you will see how it's done for other phones. They need to have special devices.
Click to expand...
Click to collapse
Thanks for such a fast reply. I already did https://www.youtube.com/watch?v=cRqSyZk1SOU It seems to be very tricky. I have relatively fast delivery about 2-3 weeks so I`ll give it a try with only a glass an digitizer http://www.ebay.com/itm/for-LeEco-L...966586?hash=item58e23ffdba:g:z4wAAOSw-kdXxPkl.
I`ll write a review after the whole process is done for future reference

Very difficult. They make it look easy on youtube. I attempted a glass only repair on a nexus 6. You have to have correct amount of heat, and the LCD is very fragile. Too much heat will damage the display, but you need enough heat to soften the loca glue to be able to separate the glass from the lcd.. I even had a scientific dry bath at my disposal to get the right temp.. Not worth a home repair attempt IMO.
Cost of the le max 2 is just the reason I bought this phone (vs a $600+ device) and put on tempered glass from Ali express for less than $2. Will you consider replacing your phone for $200?
My wife broke her tempered glass protector twice on the max 2. Easy fix, just replaced the tempered glass cover. I'm just saying I learned the hard way, on a more expensive Nexus 6. I wasn't aware of tempered glass protectors then. Even after destroying my lcd (by trying a glass-only repair) and ending up buying the lcd+glass assembly, I still didn't get the phone's frame tight with the display assembly to make it acceptable.

I tried to repair lcd once for another phone. It took me 1h just to disassemble the phone, and half an hour more to try to carefully separate lcd from digitizer. I failed and then there was no point spending another hour puting the phone back together and had to throw all those tiny parts to the garbage. Think about this before you try.

Home repairs of such kind are a no go. This is why I encourage him to go to the repair shop where they do that kind of repairs to the screen. They do have a special heated plate with temperature adjustment, a vacuum device that eliminates any bubbles between the lcd and glass, etc. Also do note that not all the repair shops are doing this. Most of them are collecting phones for the specialized shops and charge an extra fee.
In conclusion, this kind of repair is not for everybody, and it would be best done in a specialized repair shop. For reference, check the following video:
I know it's written in romanian and for an Allview, but I guess that most of the things are understandable to get the idea of how complicated the whole process is for any home attempt.

So, after a month in repair center I have my phone back. The screen is an original one with digitizer changed. Between digitizer and screen there are some bubbles, buttons are switched, like back is on a left instead of right and the bugged issue... They are very undeterministic and do not always work and sometimes they work without even touching so... Apps are switching and so on... I needed to disable them and use gestures instead.
The repair was about 40USD and digitizer 15 USD... It is hard to say whether it was worth it or exchange the complete screen.

Hello, please help me.
I live in MAYOTTE, I have to order a new screen. I do not find any vendor who delivers in my country.
Mayotte : https://goo.gl/maps/m62kwSK7yC92

raphimor said:
Hello, please help me.
I live in MAYOTTE, I have to order a new screen. I do not find any vendor who delivers in my country.
Mayotte : https://goo.gl/maps/m62kwSK7yC92
Click to expand...
Click to collapse
I'm the owner of the repair shop. I can take care of this phone, but I'm living on the other end of the world. Is there any career that can deliver something to you from Europe? I would like to make a video tutorial how to repair this phone, but mine one is working so there is no sense in repairing working phone...

CrazyPonkeyMen said:
I'm the owner of the repair shop. I can take care of this phone, but I'm living on the other end of the world. Is there any career that can deliver something to you from Europe? I would like to make a video tutorial how to repair this phone, but mine one is working so there is no sense in repairing working phone...
Click to expand...
Click to collapse
Yes of course. I can receive a parcel from europe thanks to CHRONOPOST

raphimor said:
Yes of course. I can receive a parcel from europe thanks to CHRONOPOST
Click to expand...
Click to collapse
I can personally recommend this vendor. https://www.aliexpress.com/item/For...32820735893.html?spm=a2g0s.9042311.0.0.xEXMor
Replacing the screen + digitiser on this model is pretty easy provided you have access to a hot air gun. Took me about 15 minutes and I'm in NO WAY a pro. For the price of a new screen I definitely wouldn't attempt a digitizer-only repair.

mikeysteele said:
I can personally recommend this vendor. https://www.aliexpress.com/item/For...32820735893.html?spm=a2g0s.9042311.0.0.xEXMor
Replacing the screen + digitiser on this model is pretty easy provided you have access to a hot air gun. Took me about 15 minutes and I'm in NO WAY a pro. For the price of a new screen I definitely wouldn't attempt a digitizer-only repair.
Click to expand...
Click to collapse
Wow.... That's cheap enough to order one and have it just in case.....
Thanks for the link

I have brought this one.
https://www.aliexpress.com/item/Gra...32799506808.html?spm=a2g0s.9042311.0.0.HsyGUO
And I can say, It's same as the original one in every detail(Even production date so close). Replacement is very easy with tool that came with screen.
BTW, You have to buy glue(B6000,E7000,T8000 or whatver) for fix it in place.

suddenly right button light leaking to screen[pictures] UPS on its way(RMA) opinions?

For some reason the softkey light of the right button is leaking to the screen.
When i lowered my screen brightnes ive noticed there is a light shining from the right softkey in to the screen. Its leaking trough a tiny hole between the glass and the amoled screen. I guess its an adhesive failure. I can see it when i use my phone with lowbrightness while watching dark content.
My questions
1. Can i fix this my self?
2. How is this even possible when ive newer opened the device?
3. could i fix it by pressing on that place and maybe also heating it slightly the same time?
4. is it possible that also dust will enter trough that hole?
5. would oneplus take care of that?

nadejo said:
For some reason the softkey light of the right button is leaking to the screen.
When i lowered my screen brightnes ive noticed there is a light shining from the right softkey in to the screen. Its leaking trough a tiny hole between the glass and the amoled screen. I guess its an adhesive failure. I can see it when i use my phone with lowbrightness while watching dark content.
My questions
1. Can i fix this my self?
2. How is this even possible when ive newer opened the device?
3. could i fix it by pressing on that place and maybe also heating it slightly the same time?
4. is it possible that also dust will enter trough that hole?
5. would oneplus take care of that?
Click to expand...
Click to collapse
I'll only answer question 5 as it makes others irrelevant: yes, they would (they have to) take care of this. That's what warranty exists for. It's faulty hardware and it should be fixed or replaced.
Sent from my OnePlus 3 using Tapatalk

PHP:
Explorer23 said:
I'll only answer question 5 as it makes others irrelevant: yes, they would (they have to) take care of this. That's what warranty exists for. It's faulty hardware and it should be fixed or replaced.
Sent from my OnePlus 3 using Tapatalk
Click to expand...
Click to collapse
But ive only paid 399 and its been months. Do you think they will still fix it ?

nadejo said:
PHP:
But ive only paid 399 and its been months. Do you think they will still fix it ?
Click to expand...
Click to collapse
They will repair it. They won't replace it now.

Prince Chandela said:
They will repair it. They won't replace it now.
Click to expand...
Click to collapse
Do you think they will replace the whole screen unit?

nadejo said:
Do you think they will replace the whole screen unit?
Click to expand...
Click to collapse
No, they will fix the button backlight.
Also, you can turn off button backlight in settings.

Ive started a RMA request. Basicly its not a delabreaker for me at all because i never use buttonbacklight but im afraid dust might enter the screen and the gap could get bigger over time.

Ive updated the op and added some pictures. What do you think. Should i be worried?

I've reverted to all Stock including locked Bootloader and correct imei number. Ups will arrive tomorrow between 4&7 o clock (evening).
Im really scared they might not find the issue as it is very hard to find. How should I explain it for them to understand. Anyone knows where the devices are getting repaired?
Thanks

I canceled the rma process because they want to let arvato bertelsmann take care of it. And the things ive heard about them just schocked me. I will simply turn off softkeylights permanently.

if you are in the 15 days window please, return the phone, this phone is just a mess, it's a beast, but it seems like every device has a problem somewhere... mine has a pink tint on the upper part of the screen, i can't be hassled with the process of 1month or even more of a RMA just to repair or for them to send me a new one, i wen't ahead and asked for a refund instead, too much hassle with the support from op..

Its an adhesive error inside the device it should not affect dust coming in.
Given that oneplus support appears to be some sort of Asian Russian roulette you should not risk your, I hope otherwise flawless, device because of such a minor optical glitch.
@xAD3r1ty
The phone is not a mess, there may be some faulty units floating out there, but many are just fine.
Mine does not have any HW issues as far as I can tell.
Also there is no phone out there that would be a viable competition that is unless you have a donkey that sh!7s money

Don't get me wrong, i love the OP3, But it seems that too many people are receiving the device with a problem here and there
Because if you receive a op3 with a pink tint like a lot, and i mean a lot of people do, Then you will have to deal with the horrible support, deal with RMA's that can take 1 month or even more and get pissed big time for being with no phone in the mean time, Oh, and i've heard some nice stories about their repair center (Arvato), so yeah like i said and giving the OP an advice, i would rather return the device if still on 15 days period and just get a different device or even buy the op3 again than dealing with their repairing support.
Thats just it