Related
Will that be enough to warrant a replacement from Sprint? It's obviously a manufacturer's defect and a huge cosmetic flaw. Anything else I would have to tell them to get it replaced? I'm covered under the Total Equipment Protection plan, so I know everything other than water damage and total destruction is supposed to be free. My plan is to just say, "Hey, my phone has been like this since I got it, and I didn't think anything of it until I saw my friend's EVO with absolutely no light-leakage and realized what a huge defect this was. I feel this reflects poorly on the build-quality of the launch models, and I would like a new hardware revision if possible."
Edit: My screen glass is also slightly coming off in the lower right-hand corner, so light is even leaking straight out that way as well.
As long as they have a screen in stock, they will fix it for free. Make sure the store you take it to has a service department. They replaced mine for dust under the glass, so actual separation is a no-brainer to me. Mine is also a 002.
chazglenn3 said:
As long as they have a screen in stock, they will fix it for free. Make sure the store you take it to has a service department. They replaced mine for dust under the glass, so actual separation is a no-brainer to me. Mine is also a 002.
Click to expand...
Click to collapse
What do you mean a "screen in stock?" Are they going to physically replace the glass? There's nothing wrong with the screen itself.
(Damn, I keep hitting "thanks" instead of "quote.")
On my phone there was just dust under the glass. They replaced the whole thing because it is one assembly...LCD, digitizer, and glass including the outer black bezel. When I took mine in the tech said, "let me make sure we have a screen in stock", then said they did and to come back in an hour. Phone was good as new when I returned.
They will fix the glass if they have it in stock. they will take your apart, and reglue a new piece of glass. If they dont, they will order you a refurbished phone, which could have worse leakage than you have now.
I have dust under the screen as well, but haven't taken it in because I don't want to unroot the phone or get a refurb back...
if I call the service center that is near me and they have a screen, can I just make the phone look stock or do I have to unroot?
Sent from my PC36100 using XDA App
I took mine in fully rooted and running Fresh with Riptide's theme...not a word was said. Rooting would only be an issue if you were seeking a software related repair. Of course, there are those that say otherwise, so do whatchalike.
I'm running cm nightly, so I'll probably flash a stock look before going in.
Thanks
Sent from my PC36100 using XDA App
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
TheBiles said:
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
Click to expand...
Click to collapse
i do not see why they would need to replace the glass as well. im not about to loose my screen protector. i might just buy a lcd on ebay and do it myself. i also have white spots and severe light leakage.
TheBiles said:
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
Click to expand...
Click to collapse
You will definitely not get a new phone. I went through this with them about 2 months ago. I had a launch day Evo that had light leakage and the screen was loose on it. I was told it was pretty much normal in the store and they even told me it was not a known defect, how this is true is beyond me. Anyways, they send a replacement to me and it had worse light leakage than my original so I had to take it to the store to prove this Sprint. After that I had to sit on the phone forever with Customer service and they finally shipped another replacement. Well guess what... it had light leakage as well. So, in the end I took the one that had the least light leakage but it still has some. They are going to want to replace your screen or a refurb. I even went through retention to try and get a new phone which is like the highest up you can go through customer service and they wouldn't even give me a new one. So, if I were you keep what you have because more than likely a replacement is going to have leakage as well. Hope this helps some, but unfortunately HTC likes to crank out Evo's so fast that the quality control isn't the best.
You shouldn't have a problem. Sprint will try to fix it. There are pretty bad light leakage problems from a detached screen causing the glass to rise up and not sit flush. If this is what you are experiencing, Sprint will fix it. The next thing they would do is just give you a refurbished phone or a NIB (new in box). The latter is obviously best but go in. The worst they will do is give your phone back to you and tell you to go through Asurion but I doubt that.
Light leaking is not keeping your phone from working so there would be no replacement.
sekigah84 said:
You shouldn't have a problem. Sprint will try to fix it. There are pretty bad light leakage problems from a detached screen causing the glass to rise up and not sit flush. If this is what you are experiencing, Sprint will fix it. The next thing they would do is just give you a refurbished phone or a NIB (new in box). The latter is obviously best but go in. The worst they will do is give your phone back to you and tell you to go through Asurion but I doubt that.
Click to expand...
Click to collapse
I might try it. I'm going to be jumping ship on the 20th, anyways. A newer EVO could make a $50 difference on eBay, and it wouldn't matter if my warranty was voided due to being rooted. I'll leave CM6.1 on there for ****s and giggles.
--
Sent from my HTC Supersonic.
Well I had the light leakage too,I just took a tiny bead of glue,ran it along the edge and everything is fine......you can't even tell where I glued it.problem solved.
sent from a terminal in the nightlands!!!!
Hi.
I've got a small question for all. I had my galaxy phone for only 2 weeks now, and treaded it with the same care I've done with all my phones (have had earlier a Galaxy S for 1.5 years without a single scratch on it).
Just a few days ago I saw a very thin crack in the screen, stretching from almost the edge of the top left corner, and diagonally down a bit to the right side.
Curiously as I am, I checked if anyone else had the same problem.
I found a few places online, but not a lot.
[cant add links due to first post]
I want to know if this can be a build problem, since I'm pretty sure I didn't miss treat it.
It doesn't affect the usability of the screen, meaning all pixels and everything with the touch layer seems to be working perfectly, and its quite hard to spot even if you know its there. You need the right amount of light and angle to see it. Perhaps that's why I cant find a lot about it.
Has anyone a similar problem?
That sucks. You might not be able to exchange it since that is physical damage. Youre probably going to have to live with it, sell it or get it repaired which will be costly.
Sent from my Galaxy Nexus using xda premium
Is that on the digitizer or on the glass? If its on the surface you could throw a screen protector on it to fill it in.
http://www.youtube.com/watch?v=qoMRO4OiXw4
if its on the digitizer, that shouldn't happen. I would try and get it replaced.
there is certainly no harm in taking it back to the place of purchase to see if they are willing to help...
I've tried to take it back, but they didn't want to take it without examination, and that will cost $150, and from experience, they will probably come to the conclusion that its not a manufacturer error (unless several people reports the same issue)
Its not in the top glass, but as far as I can see, its not in the digitizer either (I assume the digitizer would at least behave differently with a crack in it)
Still hoping that more people have this problem, since that would prove that its a bad batch or something..
Hi Mazy,
I just discovered a hairline crack on my nexus too.
Unfortunately I don't have a camera right now to take pictures of it, but suffice to say the crack matches the one you have!
I cannot think of how this crack came to be - its so new and hasn't been mistreated at all.
I'll try and upload some photos in the next few days if I can borrow a camera to do so.
With some effort I managed to get to take a photo with a webcam (see attachment).
I haven't yet contacted the place of purchase to see what can be done about this - I'll keep this thread posted.
Thanks for that image.. This seems to be more than a coincidence, the angle and size of the crack seems very similar. I suspect that your phone works as normal as well, and that the crack is more or less invisible in normal usage, but in specific angles it shines up?
Have you used any "heavy" program for a long time, meaning did you use a program that could make the phone become warm?
We have two similar phones here, but only one is cracked, and thats the one that we used as GPS, and using that, the phone gets hotter than normal. I dont know if that can affect it at all, but Im trying to figure out what caused it.
Hey op is your phone GSM or CDMA? Australian guy I assume yours is GSM.
I have the exact same crack that you have found in your screen. (Verizon LTE version) Thought maybe I had simply been careless with my phone but then started thinking that it might be a manufacturer issue.
Buff McBigstuff said:
Hey op is your phone GSM or CDMA? Australian guy I assume yours is GSM.
Click to expand...
Click to collapse
Its a GSM, and from the charger I got, I assume it was meant to be shipped to UK (or any other country with that type of outlet)
Slowburn72: if its possible, please take a picture as well, Im planning to use this thread to prove that this is not a user mistreating the phone, but rather some problem in manufacturing or assembly of the phone.
Slowburn72 said:
I have the exact same crack that you have found in your screen. (Verizon LTE version) Thought maybe I had simply been careless with my phone but then started thinking that it might be a manufacturer issue.
Click to expand...
Click to collapse
Wow guys, I smell something fishy here. Mark one up as my GN has the same thing.
I was out in the winter sun today for the first time with this phone after having it for about 4 weeks when I saw a line going across from the top left, diagonally down to the right side about 1/3 down.
Immediately I thought, WTF! I have NOT dropped this thing and have NOT sat on it. It's been in a case since day one which should also reinforce it. How the hell did I do this? I even tried rubbing it off when I first saw it thinking it was just another fingerprint smudge.
This is a Verizon LTE version so at this point I don't think this is specific to version.
I will also say that I am shocked that I didn't notice this before being a very picky nerd about this kind of stuff. At the same time, I can't actually see this until I get enough ambient light and hold it on an angle. It's a hairline crack beneath the topsheet of glass but not deep enough from what I can tell to affect the display. Most user damage appears to result in shattered outer glass and the fact that our cracks are the same that this is due to assembly or design.
I have a feeling we aren't the only ones with this issue. I have insurance on the phone but no way am I going to make an insurance claim considering we all have the same, and I mean SAME crack.
I will be printing this thread out when going back to where I got mine to kindly ask for a replacement. I will be taking this one up the chain, if I have to, after reading this thread. I am glad this thread was started.
I think we are on to something...
I would contact Samsung and point them to this thread. Maybe if they see its happening to multiple people they will replace it.
Same hairline crack on mine too!
I have had this galaxy nexus less than 24 hours. I literally watched a small scratch like mark turn into a diagonal and long hairline crack across 1 quarter of the screen. I didn't do anything to the phone I've had a nexus 1 for over year with no crack at all. Now I think I know why the guy was trying to sell me the warranty so hard. Will be returning the GN to best buy for a full refund.
Same symptoms everyone else is listing... shows up in only certain lighting and angles. But marked it is... ever presently defective.
Everyone with this defect, are you on gsm or verizon version? Only reason i ask is verizon version case is slightly modifies which can cause loose volume keys. Perhaps this bigger casing puts some awkward twisting force on the screen from the modified production assembly.
Thats why the crack would be in identical location on every one.
Its happened on both gsm and lte
Sent from my Galaxy Nexus using xda premium
I have the exact same "Hairline crack". Tried to get it replaced without success.
Btw, it's a GSM version.
I have a version from telus in vancouver canada. My crack is from top right (to the left of the front facing camera) and runs to the middle left side. There are absolutely no scuff marks on the phone as it has not been dropped once. Phone is in mint condition all except for this hairline crack.
I will be returning to best buy to let them know my unhappiness with this phone.
I suspect a change from inside temp afer taking video and pics all day at the local science world.. then going outside is when I noticed a small crack starting to spread. i had the phone less than 24 hours.
Unimpressed!
I also only kept the phone in my x-Large leather jacket pocket by itself.
When the phone is turned on the hairline crack can only be seen from certain angles. When it is turned off it is easier to see from the photos attached.
Coincidentally, a friend bought the GN and just told me over gchat that the same thing happened to his GN phone, as described here.
I would call samsung. Ask to speak to a manager. That is crap. If this many people are having the same crack, it isnt isolated.
While I do not have this problem, I did want to chime in here. For those of you who tried to exchange your Nexus without success, I highly recommend going to another store or taking the matter up the chain until you get a replacement.
There is absolutely no reason they can't exchange the phone. This is clearly a manufacturing defect and there is absolutely no sign of physical abuse that the user could have done to cause this. If I were in your shoes I would not give up until it got replaced.
My last resort would be to go directly to Samsung with pictures and a detailed explanation of the issue. This is completely unacceptable in my opinion.
Hi!
So as the question might have made it clear, I dropped my grand and cracked the screen.
Details:
Got a hairline crack on the screen on the bottom right part, about 2 inches in total length. Touch and visuals still perfectly normal. But the glass needs to be changed anyways.
The Questions:
How much would it cost to get it changed from the Samsung Care centers?
And since i've never EVER had to send a phone to service centers, how much time would it take to get it fixed?
Also, will the replaced glass quality be the same? Is there any difference in anything after the repair? Anything at all?
And is it advisable to get it repaired locally?
Also, is it possible to get it fixed by myself? Yeah i've read a lot of DIY tutorials, but they seem risky, especially that i've never done it before.
CyberZ-JB said:
Hi!
So as the question might have made it clear, I dropped my grand and cracked the screen.
Details:
Got a hairline crack on the screen on the bottom right part, about 2 inches in total length. Touch and visuals still perfectly normal. But the glass needs to be changed anyways.
The Questions:
How much would it cost to get it changed from the Samsung Care centers?
And since i've never EVER had to send a phone to service centers, how much time would it take to get it fixed?
Also, will the replaced glass quality be the same? Is there any difference in anything after the repair? Anything at all?
And is it advisable to get it repaired locally?
Also, is it possible to get it fixed by myself? Yeah i've read a lot of DIY tutorials, but they seem risky, especially that i've never done it before.
Click to expand...
Click to collapse
i would suggest you to sell your grand after changing the screen..
your answers
A1. Dont know. you may get idea on net
A2. depends on your service center.
A3. the quality will be low as compared to you use right now.
A4. if your local vendor knows you personally then only its advisable .
A5. yea its easy... but take all precautions.
Kishan14 said:
i would suggest you to sell your grand after changing the screen..
your answers
A1. Dont know. you may get idea on net
A2. depends on your service center.
A3. the quality will be low as compared to you use right now.
A4. if your local vendor knows you personally then only its advisable .
A5. yea its easy... but take all precautions.
Click to expand...
Click to collapse
Quality will be low, but could you explain in what sense?
Like, how?
Rougher touch?
Not as good display? Even then, what would be bad in there? Something wrong with the color?
Just want to know what quality are you specifying.
CyberZ-JB said:
Quality will be low, but could you explain in what sense?
Like, how?
Rougher touch?
Not as good display? Even then, what would be bad in there? Something wrong with the color?
Just want to know what quality are you specifying.
Click to expand...
Click to collapse
Your display is cracked too... Ryt? So when you replace it there will be some brightness problem... Can say a bit dull... Sometimes touch problem.. But there are less chance of tch prob... Everything depends on your service center.... Fitting and all...
Sent from my GT-I9082 using Tapatalk
Kishan14 said:
Your display is cracked too... Ryt? So when you replace it there will be some brightness problem... Can say a bit dull... Sometimes touch problem.. But there are less chance of tch prob... Everything depends on your service center.... Fitting and all...
Sent from my GT-I9082 using Tapatalk
Click to expand...
Click to collapse
As I mentioned in the post, "Got a hairline crack on the screen on the bottom right part, about 2 inches in total length. Touch and visuals still perfectly normal. But the glass needs to be changed anyways.".
ONLY the glass is cracked. That's all. Just the glass. That too, not much, unnoticeable at certain angles and lighting conditions. But still annoying to use it. So I just want the glass changed. Everything else is perfect.
CyberZ-JB said:
As I mentioned in the post, "Got a hairline crack on the screen on the bottom right part, about 2 inches in total length. Touch and visuals still perfectly normal. But the glass needs to be changed anyways.".
ONLY the glass is cracked. That's all. Just the glass. That too, not much, unnoticeable at certain angles and lighting conditions. But still annoying to use it. So I just want the glass changed. Everything else is perfect.
Click to expand...
Click to collapse
So, the display and touch problems can be ruled out now?
Apart from that, what else?
CyberZ-JB said:
Hi!
So as the question might have made it clear, I dropped my grand and cracked the screen.
Details:
Got a hairline crack on the screen on the bottom right part, about 2 inches in total length. Touch and visuals still perfectly normal. But the glass needs to be changed anyways.
The Questions:
How much would it cost to get it changed from the Samsung Care centers?
And since i've never EVER had to send a phone to service centers, how much time would it take to get it fixed?
Also, will the replaced glass quality be the same? Is there any difference in anything after the repair? Anything at all?
And is it advisable to get it repaired locally?
Also, is it possible to get it fixed by myself? Yeah i've read a lot of DIY tutorials, but they seem risky, especially that i've never done it before.
Click to expand...
Click to collapse
1. Cost is what you can know by approaching service centre. But you will get an idea if you take time to have a live chat with Samsung in web.
2. Depends on your place, service will be speedy if its a city, but you should wait atleast 1 week. They order for spare after you give it for service, and it should arrive your place.
3. The replaced display should be of the same quality as factory product. But since you are not under warranty, i guess because you are gonna pay, there is a less chance they may buy a substandard display from other sources and fit it in your cell after taking money from you. This depends on the officials there. The chance is very less.
There should not be any difference after replacing, this depends on the service personnel his workmanship and experience.
I got my display replaced once when i was under warranty. Display is same as my factory Display. Never had any problem.
4. Not Advised
5. Result may be disastrous
DMJoh said:
1. Cost is what you can know by approaching service centre. But you will get an idea if you take time to have a live chat with Samsung in web.
2. Depends on your place, service will be speedy if its a city, but you should wait atleast 1 week. They order for spare after you give it for service, and it should arrive your place.
3. The replaced display should be of the same quality as factory product. But since you are not under warranty, i guess because you are gonna pay, there is a less chance they may buy a substandard display from other sources and fit it in your cell after taking money from you. This depends on the officials there. The chance is very less.
There should not be any difference after replacing, this depends on the service personnel his workmanship and experience.
I got my display replaced once when i was under warranty. Display is same as my factory Display. Never had any problem.
4. Not Advised
5. Result may be disastrous
Click to expand...
Click to collapse
Thanks @DMJoh, that was really helpful. Especially points 2 and 3. Would look into it about the replacement thing. Thanks a lot again.
video tutorial
CyberZ-JB said:
Hi!
So as the question might have made it clear, I dropped my grand and cracked the screen.
Details:
Got a hairline crack on the screen on the bottom right part, about 2 inches in total length. Touch and visuals still perfectly normal. But the glass needs to be changed anyways.
The Questions:
How much would it cost to get it changed from the Samsung Care centers?
And since i've never EVER had to send a phone to service centers, how much time would it take to get it fixed?
Also, will the replaced glass quality be the same? Is there any difference in anything after the repair? Anything at all?
And is it advisable to get it repaired locally?
Also, is it possible to get it fixed by myself? Yeah i've read a lot of DIY tutorials, but they seem risky, especially that i've never done it before.
Click to expand...
Click to collapse
Here is a video how to fix a touch screen on a samsung galaxy grand 2 link herehttps://youtu.be/Id95veDZvL4
Hello,
I'm a new to this so don't be mean.
My nexus 7.2 receives a grayish blueish smudge right down on the bottom middle of the screen probably on the 3rd quarter of the screen. Every time I apply medium pressure to anywhere the on bottom half of the screen the discoloration happens. Is this normal?
Thanks
No, that's not normal. Only thing I could think to try would be to try a kernel that allows you to change color and hue of the screen. If that doesn't help it sounds like you either might need to find a new screen and do a self repair or send it off for a fixing. Can't recall anybody else ever mentioning that. Unless somebody else has a better idea though, I think that's your only two options.
...man said:
Hello,
I'm a new to this so don't be mean.
My nexus 7.2 receives a grayish blueish smudge right down on the bottom middle of the screen probably on the 3rd quarter of the screen. Every time I apply medium pressure to anywhere the on bottom half of the screen the discoloration happens. Is this normal?
Thanks
Click to expand...
Click to collapse
Does it look like a light bleed or something? I realize you're new and they might not let you post pictures and stuff, but it's hard to say without seeing what the screen does.
It looks like pressure is accumulating upward at the single point, creating a grayish hue. I guess to be an example, when you press hard on an LCD there will be a rainbow hue next to or on the pressure point. But mine is always at a single spot.
Yeah, I think you have a display/hardware issue on your hands. I was just playing Dungeon Hunters last night in landscape and was hitting both sides of my screen pretty intensively and saw no color changes. If it's bad enough, you'll probably need to send it in for repair or try the DIY route. Sorry, not much else I can think of to help with your issue
Okay thank you for the input. I just have one more question, since the pressure seems to accumulatting in one spot, will that crack my screen? Because the color part is minor and I do not mind that slight discoloration. All I really care about is the chance that will crack my screen.
...man said:
Okay thank you for the input. I just have one more question, since the pressure seems to accumulatting in one spot, will that crack my screen? Because the color part is minor and I do not mind that slight discoloration. All I really care about is the chance that will crack my screen.
Click to expand...
Click to collapse
I doubt it, not unless you dropped it or something where you think you may have caused a weakness in the glass itself. You gotta remember, on all these device there are multiple layers to the glass itself. I'm guessing there might be a small defect in yours between two of those layers. Do you remember it happening after you did something or did it one day just start happening. If it's the latter, then definitely a manufacturing defect. If it's bad enough, if it were me I'd do some research and see how much it'd be to replace the screen. Depends on how long you were planning on keeping the tablet.
I broke my Nexus's screen and digitizer two weeks ago, I got it replaced by a company and that is when I noticed that grayish hue. Should I go back and ask them about it, because I plan to keep my tablet for a while. Also, as I said before I don't mind the color, I just want to know will my screen crack eventually from the increased (I'm guessing) pressure accumulating in that one spot.
I would definitely go ask them. Being that it is a replacement screen I'd go get either their professional opinion or another. Ideally ask them about it and then get another opinion. In a normal situation I'd say no to your screen possibly cracking, but there's something obviously wrong with the screen. I would say it shouldn't but I'd take it back and get a second opinion just to be on the safe side if it's not too much money.
Thank you for your replies.
...man said:
Thank you for your replies.
Click to expand...
Click to collapse
Replacement digitizers are of various grades. There are those that work but didn't pass QC because of minor defects. These sell at lower prices. It's true that the LCD surface is harder to crack than the digitizer. But it lies on top of another much thinner layer that would crack as readily as the digitizer given undue pressure while handling it. The people who replaced should definitely be held accountable whether it's their fault or the manufacturer's. Hold them to it since if it's a tiny crack now, it's bound to expand with time..
All good here with Lollipop AOSP !!!
graphdarnell said:
Replacement digitizers are of various grades. There are those that work but didn't pass QC because of minor defects. These sell at lower prices. It's true that the LCD surface is harder to crack than the digitizer. But it lies on top of another much thinner layer that would crack as readily as the digitizer given undue pressure while handling it. The people who replaced should definitely be held accountable whether it's their fault or the manufacturer's. Hold them to it since if it's a tiny crack now, it's bound to expand with time..
Click to expand...
Click to collapse
I went in and asked them about it. They told me since I broke it and had it repaired, not everything is going to be 100% and that funny looking grayish thing from pressure is the result of them putting in a new screen.
Would that grayish thing really cause my screen to crack? What should I do?
...man said:
I went in and asked them about it. They told me since I broke it and had it repaired, not everything is going to be 100% and that funny looking grayish thing from pressure is the result of them putting in a new screen.
Click to expand...
Click to collapse
Well then, aren't they saying it's their doing that's causing it? I am not a technician, but I've replaced quite a few. I did it for fun, and a chance at learning what it's made of. Nothing you experienced was supposed to happen with a functional combo (even a B grade unit) , put in place carefully. They're supposed to have the necessary skills. They charged you for it. It doesn't cut it when their reply is that they don't measure up to the job, unless I'm missing something here.
Depending on the tape they used, removing the screen would more likely than not break it. But it's their responsibility. They chose the vendor, and they installed it, and now it has a defect. I'd contact the BBB if they refuse to fix it for free. It's an issue of implied warranty.
graphdarnell said:
Well then, aren't they saying it's their doing that's causing it? I am not a technician, but I've replaced quite a few. I did it for fun, and a chance at learning what it's made of. Nothing you experienced was supposed to happen with a functional combo (even a B grade unit) , put in place carefully. They're supposed to have the necessary skills. They charged you for it. It doesn't cut it when their reply is that they don't measure up to the job, unless I'm missing something here.
Depending on the tape they used, removing the screen would more likely than not break it. But it's their responsibility. They chose the vendor, and they installed it, and now it has a defect. I'd contact the BBB if they refuse to fix it for free. It's an issue of implied warranty.
Click to expand...
Click to collapse
Quick question, how do I attach a picture, so you guys can see what it looks like?
Thanks
For some reason the softkey light of the right button is leaking to the screen.
When i lowered my screen brightnes ive noticed there is a light shining from the right softkey in to the screen. Its leaking trough a tiny hole between the glass and the amoled screen. I guess its an adhesive failure. I can see it when i use my phone with lowbrightness while watching dark content.
My questions
1. Can i fix this my self?
2. How is this even possible when ive newer opened the device?
3. could i fix it by pressing on that place and maybe also heating it slightly the same time?
4. is it possible that also dust will enter trough that hole?
5. would oneplus take care of that?
nadejo said:
For some reason the softkey light of the right button is leaking to the screen.
When i lowered my screen brightnes ive noticed there is a light shining from the right softkey in to the screen. Its leaking trough a tiny hole between the glass and the amoled screen. I guess its an adhesive failure. I can see it when i use my phone with lowbrightness while watching dark content.
My questions
1. Can i fix this my self?
2. How is this even possible when ive newer opened the device?
3. could i fix it by pressing on that place and maybe also heating it slightly the same time?
4. is it possible that also dust will enter trough that hole?
5. would oneplus take care of that?
Click to expand...
Click to collapse
I'll only answer question 5 as it makes others irrelevant: yes, they would (they have to) take care of this. That's what warranty exists for. It's faulty hardware and it should be fixed or replaced.
Sent from my OnePlus 3 using Tapatalk
PHP:
Explorer23 said:
I'll only answer question 5 as it makes others irrelevant: yes, they would (they have to) take care of this. That's what warranty exists for. It's faulty hardware and it should be fixed or replaced.
Sent from my OnePlus 3 using Tapatalk
Click to expand...
Click to collapse
But ive only paid 399 and its been months. Do you think they will still fix it ?
nadejo said:
PHP:
But ive only paid 399 and its been months. Do you think they will still fix it ?
Click to expand...
Click to collapse
They will repair it. They won't replace it now.
Prince Chandela said:
They will repair it. They won't replace it now.
Click to expand...
Click to collapse
Do you think they will replace the whole screen unit?
nadejo said:
Do you think they will replace the whole screen unit?
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No, they will fix the button backlight.
Also, you can turn off button backlight in settings.
Ive started a RMA request. Basicly its not a delabreaker for me at all because i never use buttonbacklight but im afraid dust might enter the screen and the gap could get bigger over time.
Ive updated the op and added some pictures. What do you think. Should i be worried?
I've reverted to all Stock including locked Bootloader and correct imei number. Ups will arrive tomorrow between 4&7 o clock (evening).
Im really scared they might not find the issue as it is very hard to find. How should I explain it for them to understand. Anyone knows where the devices are getting repaired?
Thanks
I canceled the rma process because they want to let arvato bertelsmann take care of it. And the things ive heard about them just schocked me. I will simply turn off softkeylights permanently.
if you are in the 15 days window please, return the phone, this phone is just a mess, it's a beast, but it seems like every device has a problem somewhere... mine has a pink tint on the upper part of the screen, i can't be hassled with the process of 1month or even more of a RMA just to repair or for them to send me a new one, i wen't ahead and asked for a refund instead, too much hassle with the support from op..
Its an adhesive error inside the device it should not affect dust coming in.
Given that oneplus support appears to be some sort of Asian Russian roulette you should not risk your, I hope otherwise flawless, device because of such a minor optical glitch.
@xAD3r1ty
The phone is not a mess, there may be some faulty units floating out there, but many are just fine.
Mine does not have any HW issues as far as I can tell.
Also there is no phone out there that would be a viable competition that is unless you have a donkey that sh!7s money
Don't get me wrong, i love the OP3, But it seems that too many people are receiving the device with a problem here and there
Because if you receive a op3 with a pink tint like a lot, and i mean a lot of people do, Then you will have to deal with the horrible support, deal with RMA's that can take 1 month or even more and get pissed big time for being with no phone in the mean time, Oh, and i've heard some nice stories about their repair center (Arvato), so yeah like i said and giving the OP an advice, i would rather return the device if still on 15 days period and just get a different device or even buy the op3 again than dealing with their repairing support.
Thats just it