Anyone else having trouble updating with Sony Bridge for Mac? - Xperia Z1 Compact Q&A, Help & Troubleshooting

I am trying to update to 4.4 through the Sony Bridge on Mac and it recognizes my device, but when I try to update, it says the update engine timed out and sent a report to a technical team. Has anyone else had trouble updating through the Sony Companion? If so did you find a solution? Thanks

I update with mac and no problems here. Tried reinstall sony bridge?
Sent from my D5503 using XDA Premium 4 mobile app

try the sony talk forum
choboii said:
I am trying to update to 4.4 through the Sony Bridge on Mac and it recognizes my device, but when I try to update, it says the update engine timed out and sent a report to a technical team. Has anyone else had trouble updating through the Sony Companion? If so did you find a solution? Thanks
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Click to collapse
i have had luck on the sony forum with support for bridge for mac
talk.sonymobile.com/t5/PC-Mac-Software/bd-p/pc_mac_software

Bridge for Mac
choboii said:
I am trying to update to 4.4 through the Sony Bridge on Mac and it recognizes my device, but when I try to update, it says the update engine timed out and sent a report to a technical team. Has anyone else had trouble updating through the Sony Companion? If so did you find a solution? Thanks
Click to expand...
Click to collapse
Hi Choboii,
I work with Sony Bridge for Mac. If you have the latest version of Bridge (3.7.1), could you please send me error logs so that we can investigate your problem? If you have an older version, please update and if the problem persists, send me error logs then.
Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. Email that file to "[email protected]"
Best Regards,
David

Related

Heres how to hard reset Sony Xperia Ion if you forgot your lock code

After having a hard time finding it , I was able to get help from Sony. So I hope this helps someone who , like me, could not get find a solution. If this helps you, click thank me.
To unlock your phone from the Pattern Lock, please follow the steps below:
Download PC Companion from Sony Website
Turn the phone off and disconnect it from the computer. Run the Software.
1. No matter what the program says do not connect the phone until you complete step 9.
2. In the welcome screen if asked click on Start, next you will be shown what Media Go offers, click on "next" then you will see a presentation on what Support Zone offers, click on "Finish".
3. In the next section from "Support Zone” and "Media Go" new select “Support Zone" and click on start.
4. On the next page select "Software Update" and click on "Start".
***At this point if you get an error stating that "unable to install update components" or "server is busy”, please proceed to step 12.
5. The program will say that there is no phone connected and will ask you to connect but disregard that and instead choose the option to "Repair Phone". (The program will issue you a warning on the content that you will lose during the update). Please be aware that any data saved only in your phone memory will be erased as part of the Phone Repair.
6. Choose Continue.
7. After that, the program will download the necessary information (several minutes) and it will present you with a list of phones.
8. Choose the Xperia Ion from the list (close to the bottom of the list) by clicking on the icon for the phone. Then click on "Next". Then you will see a new section telling you how to connect the phone. (Don't connect it yet!).
At this point the phone must be off and disconnected from the PC.
9. Connect the cable to the PC but not to the phone, then while pressing and holding the volume down key connect the cable to the phone and keep holding the volume down key until the program says "The update of your phone has started..." (In some cases a message of "Installing drivers" will appear before the message of "The update of your phone has started..." is shown.).
10. If the steps were not followed exactly the phone will turn on and it will request that you "Proceed with the following steps, slide down the notification bar". If this happens disconnect the phone from the cable, turn it off and repeat from step 9).
11. If PC Companion proceeds correctly with the update it will tell you to release the back key. Wait for the update to finish and follow instructions on the screen.
12. If you receive the message: “Unable to install update components".
a. Close PC Companion.
b. Install Java from: www dot java dot com
c. Start Pc companion again and try to do the software unlock process once more
Wouldn't that be easier if you just flash it with stock Rom using flash tool?
randy_c said:
Wouldn't that be easier if you just flash it with stock Rom using flash tool?
Click to expand...
Click to collapse
Wouldn't that be too easy?
In Soviet Russia ROM flash YOU!
nvm
Thk´s
Work for me thanks a lot
Sony Xperia Lte28at
Used Power + VolDown until vibrate 3 times then upgrade.
Thanks, worked for me on my Xperia SP
It is easier to flash using Flashtool instead of using Sony PC Companion or SUS which requires a net connection.. Just download the tft File and flash it using flashtool.:angel:
Thankx. This worked. Saved a friend's phone from the dreadful unlock pattern lockout. Most people are not aware of such rescue technique's so thankx a lot.
Worked for me
Thanks for the instructions! Worked great with Xperia X10i.
Thank you so much! worked on my Xperia SP too!
I have LT26i, which model should I choose?
xristosdino said:
I have LT26i, which model should I choose?
Click to expand...
Click to collapse
Xperia S or Xperia SL, both are same.

TP-LINK Android Phone / ADB Device

Ok so i'm pulling whats left of my hair out as I cannot seem to be able to remove this pest of a driver , windows 8.1 Pro is insisting my Nexus 5X is a TP-Link Android Phone and keeps over writing my google adb drivers so my fastboot / adb no longer works , has / is anybody having this problem? wugfresh install wont overwrite the TP-Link either all universal adb installers wont work either
MKD73 said:
Ok so i'm pulling whats left of my hair out as I cannot seem to be able to remove this pest of a driver , windows 8.1 Pro is insisting my Nexus 5X is a TP-Link Android Phone and keeps over writing my google adb drivers so my fastboot / adb no longer works , has / is anybody having this problem? wugfresh install wont overwrite the TP-Link either all universal adb installers wont work either
Click to expand...
Click to collapse
Kind of surprised you're still running Windows 8.1. Windows 10 is free for you and better in just about every way, regardless of the UI changes. Just a recommendation, though I doubt it'd fix your issue.
There's an easy way to tackle this but it depends on how the driver is being installed. If you're connecting your phone to your computer and Windows is insisting on downloading and installing this "TP-Link" driver from Windows Update, there is a way to disable this in a few easy steps. If you're connecting your phone to your computer and Windows just assumes that it's a "TP-Link Android Phone" and applies the wrong pre-loaded driver (usually gives you a notification near the clock) then we're gonna have to get a bit crafty.
EDIT: Silly question. You don't have USB tethering or any wacky app that would be causing this issue, right?
Alcolawl said:
Kind of surprised you're still running Windows 8.1. Windows 10 is free for you and better in just about every way, regardless of the UI changes. Just a recommendation, though I doubt it'd fix your issue.
There's an easy way to tackle this but it depends on how the driver is being installed. If you're connecting your phone to your computer and Windows is insisting on downloading and installing this "TP-Link" driver from Windows Update, there is a way to disable this in a few easy steps. If you're connecting your phone to your computer and Windows just assumes that it's a "TP-Link Android Phone" and applies the wrong pre-loaded driver (usually gives you a notification near the clock) then we're gonna have to get a bit crafty.
EDIT: Silly question. You don't have USB tethering or any wacky app that would be causing this issue, right?
Click to expand...
Click to collapse
Yeah we will have to get a bit crafty, i hid the TP-Link update in windows update god knows how it got installed but its in and i removed it but its still insisting its a TP-Link Android Phone , man its bugging me out . No tether app or other apps no, thats why im lost as to why its started this BS , windows i know can be tricky WIN10 was not for me plus the free upgrade has past now (29July) anyway.
MKD73 said:
Yeah we will have to get a bit crafty, i hid the TP-Link update in windows update god knows how it got installed but its in and i removed it but its still insisting its a TP-Link Android Phone , man its bugging me out . No tether app or other apps no, thats why im lost as to why its started this BS , windows i know can be tricky WIN10 was not for me plus the free upgrade has past now (29July) anyway.
Click to expand...
Click to collapse
Would you mind doing something for me before performing the steps I'm going to list below? Go into Device Manager with the phone plugged in and installed as the stupid "TP-Link" BS and find it in the list of devices. Should probably be under Portable Devices or something. Right click it and click Properties, go to the Driver tab and click "Driver Details". All of the drivers should be located in the 'system32/DRIVERS' folder. Mind giving me the names of those drivers listed? Naming convention is typically driverName.sys.
Additionally, we're going to try a Group Policy change. Hit Windows Key + R and type 'gpedit.msc' and hit enter. A window labeled "Local Group Policy Editor" should come up. Then do the following:
Expand Computer Configuration (Left hand side, the navigation panel)
Expand Administrative Templates
Expand System
Expand Device Installation
Click Device Installation Restrictions
On the right hand side, now, there should be a list of restrictions. Somewhere in that list there should be an item "Prevent installation of devices not described by other policy settings". Double-click that and another window named the same thing should pop up. In the top left, set it to enabled and click Apply, then OK.
Unplug your phone and get rid of that ****ty driver if you haven't already and then restart and try connecting the phone again to see if the same incorrect driver install occurs.
@MKD73 You ever get this sorted out?
Sorry been away on holiday for the weekend , I'll be taking a look in the morning :victory:
Please give update
Have you resolved this issue? My laptop is acting the same. Device manager sees my phone as "TP-Link Android Phone" with sub category of "Android Bootloader Interface." I can't use ADB with it, not recognized.
I tried doing what Alcolawl said but nothing happens. When I right click the "TP Link--- it just says general properties, no 'drivers' etc. I saw the 'driver' option in the "Andoid bootloader Interface" . It says the driver is: winusb.sys, wdfCoInstaller01009.dll and WinUSBInstaller2.dll. When I tried to edit the group, it says "Windows can not find gpedit.msc
Hope you can help me. My phone is stuck in fastboost mode- LG D838
kalikotpepot said:
Have you resolved this issue? My laptop is acting the same. Device manager sees my phone as "TP-Link Android Phone" with sub category of "Android Bootloader Interface." I can't use ADB with it, not recognized.
I tried doing what Alcolawl said but nothing happens. When I right click the "TP Link--- it just says general properties, no 'drivers' etc. I saw the 'driver' option in the "Andoid bootloader Interface" . It says the driver is: winusb.sys, wdfCoInstaller01009.dll and WinUSBInstaller2.dll. When I tried to edit the group, it says "Windows can not find gpedit.msc
Hope you can help me. My phone is stuck in fastboost mode- LG D838
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Click to collapse
Hi Kalikotpepot,
Got the same issue here., Nexus 5x keeps on rebooting, no way to get to recovery and shows as TP Link on my computer. Did you manage to sort it out somehow?
loeage said:
Hi Kalikotpepot,
Got the same issue here., Nexus 5x keeps on rebooting, no way to get to recovery and shows as TP Link on my computer. Did you manage to sort it out somehow?
Click to expand...
Click to collapse
I did it. Execute :
Code:
rundll32.exe newdev.dll,DeviceInternetSettingUi 2
and prevent driver from being installed.
Help me please!
Did you guys manage to fix it? I tried everything you people said but it didn't work. I have a Blu Vivo Xi+ and my PC only recognizes it as TP-LINK Android Phone. I dumbly deleted it's OS and all it's data when trying to update it. I only have access to TWRP and fastboot, is there a way to fix it? I would love if someone could assist me ?.

OTA update fails at 25%

I have a stock unrooted N7100. I was notified of a software update yesterday, and chose to install it. The phone rebooted, got to 25%, then displayed a dead Android with the message "Error", and rebooted. If I go to the Software Update screen I get this message:
"Failed to update firmware. Try again using PC software (Kies) or visit a Samsung service centre"
The phone is currently running Android 4.4.2 - build KOT49H.N7100XXUFNE1.
Has anyone else encountered this? If so, did you have any luck using Kies?
I've tried to install Kies on my Acer Switch 10V Windows 10 laptop and got this error:
"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe tool for more detail."
???
itm said:
I've tried to install Kies on my Acer Switch 10V Windows 10 laptop and got this error:
"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe tool for more detail."
???
Click to expand...
Click to collapse
download the latest firmware for N7100 from sammobile.com or samsung-firmware.org and flash it with Odin application for PC while putting the phone into download mode..
no need for kies.

brick sony xa2 h4113

hello
i have brick my phone. I was trying to download e rom and after I reset it to factory wiping data it becomes a drama. when it try to boot, comes a message saying that my device is corrupt. it cant be trusted and it will not boot.
anyone can help me with this??
thanks a lot
Use Sony's Emma. Download it. With phone off hold volume down button while plugging in. Let software detect phone and find available firmware, pick the one you want and let it work.
Thank you so much for your answer.
I have try allready to download it and so on , but when I was ready to use it it ask me yo send my data to sony to ask for permission before I could use it. And Sony says that I cant get it cause is just an internal program. what can I do then?
bobsright said:
Use Sony's Emma. Download it. With phone off hold volume down button while plugging in. Let software detect phone and find available firmware, pick the one you want and let it work.
Click to expand...
Click to collapse
pekas said:
Thank you so much for your answer.
I have try allready to download it and so on , but when I was ready to use it it ask me yo send my data to sony to ask for permission before I could use it. And Sony says that I cant get it cause is just an internal program. what can I do then?
Click to expand...
Click to collapse
Don't need user name and password, open the downloaded file and copy paste file “Customization.ini” to “C:\Program Files\Sony Mobile\Emma\”
thanks for it

HOW TO FIX AN ERROR OCCURRED WHEN UPDATING THE DEVICE SOFTWARE

When attempting to root, install a custom ROM, or even install the original firmware, you may encounter issues that are caused by a broken cord, a dead computer, or when the firmware you installed is corrupted or you have the incorrect version installed. However, covering all error messages in a single article is difficult. As a result, we're focusing solely on "An error occurred when updating the device software." Samsung Galaxy Smartphones exhibit this error. It happened to me on a Samsung Galaxy Note 10 Plus with One UI and Android 10, Android 11, and Android 12 firmware.
We have two options for fixing this: official and unofficial. The latter is suggested.
Unofficial Method
Using Frp HiJacker by Hagard
In this method, we will be using the unofficial application “Frp HiJacker by Hagard“.
1. First you need to download the application from this link.
2. Once downloaded please extract the zip archive and you will get a “.exe” file. Double click on it to install.
3. In the second installation window you will be asked to enter the password. Now enter “www.gsmhagard.com” as the password and complete the installation.
4. Once done connect your Samsung Galaxy Smartphone with your PC and open the “Frp HiJacker by Hagard” application.
Now if the box near “Port” is empty then please click the “Scan” button. Once done your phone will be detected by the application.
Else type your model number.
However, if the box is already filled automatically you are good to proceed.
5. Now select “Soft Brick Fixer” and click the “HIJACK IT!” button.
That’s it your Galaxy Smartphone will reboot and the error will be gone for good.
Official Method
This method uses the official Samsung “Smart Switch” PC application.
1. First please download and install the Smart Switch application on your Windows PC from this link and for MAC OS here.
2. Now open Smart Switch If your device is connected you will get the phone model on this screen. If your Galaxy Smartphone is already connected please press the 3 dots on the top right corner and you will get a dropdown.
3. Now tap on “Emergency Software Recovery “. If you are good to go your phone model will be listed in the window’s list.
If you can see your phone’s model there please select it and click “OK” and follow the onscreen steps to resolve the error.
However, if you are not able to see your phone model or not able to connect to Smart Switch In this case please click on the second option which is “Reinstall device driver “.
When you get the window please click “Confirm” to proceed with phone driver installation.
Continue from "Step-3" once the device driver installation is complete and you can connect your phone to the "Smart Switch."
If you are unable to connect your Galaxy Smartphone to Smart Switch or if your phone model is not listed under "Emergency Software Recovery," you should utilize the Unofficial approach.
This actually helped me. Say, I've noticed it also has "remove FRP". Can you please explain how to perform this operation, too?
AndroidDeveloperLB said:
This actually helped me. Say, I've noticed it also has "remove FRP". Can you please explain how to perform this operation, too?
Click to expand...
Click to collapse
Did you manage it to work?
Naksuhd said:
Did you manage it to work?
Click to expand...
Click to collapse
What do you mean?
It only solved the error. I still have FRP.
I have found this video though, and even though it looks quite dangerous (for the PC), I gave it a try.
I'm only half way there. I got to the point that I'm in the settings of the OS.
The video is here:
link
I had this exact same issue while trying to install twrp on my galaxy s7 edge, after a lot of searching I could'nt find any solutions. I ended up choosing an older version of twrp and uploaded that, which fixed the issue.
DanyBoi05 said:
I had this exact same issue while trying to install twrp on my galaxy s7 edge, after a lot of searching I could'nt find any solutions. I ended up choosing an older version of twrp and uploaded that, which fixed the issue.
Click to expand...
Click to collapse
Hey! Could you report which version of twrp you used? I ran into exactly the same problem with my galaxy s7 edge and would like to try your solution
Man! Thank you! Most readable guide. Tried others, but they are so convoluted, you wrote it so good, fixed soft brick on S10!

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