Develop Bugs

Problems installing software

Hi all, I got my touch pro 2 through Orange a while back and I have this frustration which is really ticking me off. The touch screen stopped working!
It looked like it had a fine film of transparent oil which surrounded a fine grid pattern which you could see if you held your phone against the light at an obscure angle. Nothing is more infuriating than trying to back up your phone, or import emails onto the computer before sending it away for repair, to find that the back up software that comes recommended can't be installed because... wait... you guessed it.... you need the soddin touch screen to install the bloody thing.
My question to you guys is this, has anyone found a way to use the keyboard as an alternative to 'ok', 'cancel', 'install' and other important functions?
It has already been away for repair becuase of this 'recognised' issue, and now it's gone again. I'm getting fed up with HTC stuff going faulty on me, and i've had a lot of their products, however nice the phone is.
Thanks in advance for any and all assistance...
insomnai

[Q] Touch Screen Problem

Recently I began to notice a problem with my phone. Whenever I have the keyboard slid out the touch screen is almost non-responsive. So over the past few days I've tried observing what the exact problem is and I think it could be the cable/ribbon that connects the touch screen to the keyboard. I'll have to tilt the screen back and forth before it will actually recognize me touching it. And I've noticed when I rub that ribbon it seems to work. There's also a crease in the ribbon where it folds on it when you close it. I believe this is the problem but I'm not sure and I want any advice/tips I can get. If it is the cable can you order a new one and replace it yourself?
Thanks in advance

Any ideas anyone? I cant get it to half work so I can text and stuff but I have to press it hard and it still wont work at times so something somewhere or another is wrong.

Tripp-phpBB said:
Any ideas anyone? I cant get it to half work so I can text and stuff but I have to press it hard and it still wont work at times so something somewhere or another is wrong.
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Flash the stock ROM and SPL, and do a warranty exchange. This isn't a device you want to open up unless you really know what you're doing and are certain of the issue. If you really want to give it a go, then just buy a non-functioning unit from eBay to use for parts. They can normally be had for less than $40.

Wow, I cant believe that I finally found someone with the same problem as I have.
At first I thought that it was a software issue and I reloaded the software on my device.
The screen responds to presses with the keyboard in, but extended it doesnt respond and only the external keyboard works.
So to type a nice long sms I would have to start it on my display, flick out the keyboard to carry on and then flick it back in before I could press send or anything.
How frustrating.
But I did a test now and flicking the keyboard out and then slowly slowly pushing it back in I can get to a stage where both the external keyboard and screen responds at the same time again.
Definitely a ribbon problem or something.
Only had this phone for a few months now and if it already doing this then I am not feeling too obtimistic about its future.
Well, time to take it in for a warranty repair. I wonder how much greaf I am in for now.
Time to pull out my awesome trusty Artemis out the cuboard.

Tripp-phpBB said:
If it is the cable can you order a new one and replace it yourself?
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I had a friend that had this problem with his TP2 which I've successfully repaired. First thing if you want to do it yourself, go to youtube and look for the Rhodium disassembly video (this will help you a lot). It is not difficult to change any parts in the phone provided that you proceed with caution and take the necessary precautions.
If you are afraid or have never opened up a phone to fix parts, then I would suggest to send it to HTC - this would be devastating if you managed to break up the motherboard by mistake or any other parts in the process of fixing the flex cable.

Tripp --
Did you ever find resolution to your problem? Recently my phone started having the same problem, which I originally thought was related to messing up the calibration file when I put loaded xdandroid GBX0A.
However, it sounds like my problem is pretty similar to yours -- touchscreen works fine when the keyboard is closed, but when it is open it only registers on the bottom of the screen -- which is actually useful in some sense because I can still hit the soft keys in the messaging app and such, but not so useful if you want to scroll using the touch screen. If I play around with the z-hinge a bit, sometimes it starts working -- which sounds like the same thing that you described.

Sorry, I just seen your post but I never fixed mine as I went ahead and bought another phone (Evo) but I did research the problem quite extensively and the problem I believe lies in the ribbon that connects the two halves of the phone. If I remember correctly the motherboard is in the side with the keyboard and that's why when it's slide out, the touch screen won't respond correctly. You can find the part online and replace it yourself. I've taken mine apart and it's not that hard but as said, you need the right tools and to be very careful.

Hi guys
I have tried all the above
Last resort is i got sprite backyup to work
BUT HOW THE HELL DO YOU HIT "NEXT" OR "OK" FROM THE KEYBOARD AS SCREEN DOESNT WORK????

[Q] Dysfunctional Touch Screen

Recently, my touchscreen has been either registering random presses about 2/3 of the way up the screen, not registering touches at all, or registering double touches wherever I touch. Before I bring this in, any ideas on something to try? I cannot remember anything that would have caused it like drops or water damage.
Note: My phone is rooted, but I have tried different roms and kernels to make sure that wasn't the issue.

menu from the home screen...settings...language and keyboard...touch input...text input...calibration tool.

You can download Dotty from the market, not the game one. That will let you know exactly where the problem area(s) is(are). The right edge of my screen messed with me for some time before finally not working at all. It would cause all sorts of funky keyboard mistypes, repeated letters and such. Sent it to HTC last thursday, they replaced the screen and I should have it back by the 20th. Covered by warranty so no charge too! I believe my digitizer went bad?
Could also just be a widget causing the problem as I've heard they can somehow screw with the touch input. Faulty digitzers don't seem to be too common...

I should have mentioned that I did the screen calibration, but thanks for that tip. Well I used Dotty and Screen Test and they both confirmed the issue, so I sent it in. Thanks for the help.

Samsung galaxy note 2

I have a new note 2 i317 that I can't figure out why the home button instead of going to the home screen it goes to the menu. If I am in an app I have to push the back button until I get to the home screen. I just got it in the mail completely refurbished uprading from the note 1and it worked for a day or so and then all the sudden it is going to the menu options. Please help. I did a data reset but it has not worked.

nicolemcdanieli717 said:
I have a new note 2 i317 that I can't figure out why the home button instead of going to the home screen it goes to the menu. If I am in an app I have to push the back button until I get to the home screen. I just got it in the mail completely refurbished uprading from the note 1and it worked for a day or so and then all the sudden it is going to the menu options. Please help. I did a data reset but it has not worked.
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try doing a factory reset in the i think privacy settings or sometimes in storage

terpin32 said:
try doing a factory reset in the i think privacy settings or sometimes in storage
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I have already tried it. It's not working

nicolemcdanieli717 said:
I have already tried it. It's not working
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Try factory resetting from the stock recovery. Power+volup+home.

SockmanTGR said:
Try factory resetting from the stock recovery. Power+volup+home.
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This might be a silly thought, but I had a similar issue once (with my S3, not my Note2), and it was because there was something sticky around/under the home button. So when I would do a single press, it would stick and think I did a long press, which would bring up the menu. In my case, I thought it was a software problem too but it turned out to be a hardware problem. To fix it, I turned it off, removed the battery, and disassembled until I had clear access to both sides of the home button. I did NOT remove the home button or the ribbon cable, but I did clean all areas on and around the home button with alcohol. Let it dry & put it back together & it worked like normal.
My kids are very sticky sometimes lol. I no longer let them play with my devices until their hands are free of any crud. I have no idea what it was they got on my button (or it could have been something from work since my phone was in my apron pocket)... but the point is it's very easy to get something sticky down in there and not realize it, and a good cleaning can go a long way

The buttons and softkeys are controlled by the firmware on the board and completely different from any ROM firmware you could flash. I think it is safe to say that it is 99.999999% likely a hardware fault.
In the unlikely event that it is that 0.0000001% chance, your best bet is to completely wipe /system, /data, /cache, and /dalvik, then Odin back to stock to see if that corrects it.
If it doesn't, I'd look at taking it to a repair UNLESS the place you got it from that refurbed it has a warranty on it.

jparnell8839 said:
The buttons and softkeys are controlled by the firmware on the board and completely different from any ROM firmware you could flash. I think it is safe to say that it is 99.999999% likely a hardware fault.
In the unlikely event that it is that 0.0000001% chance, your best bet is to completely wipe /system, /data, /cache, and /dalvik, then Odin back to stock to see if that corrects it.
If it doesn't, I'd look at taking it to a repair UNLESS the place you got it from that refurbed it has a warranty on it.
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I agree that it could be a rom that has the keys remapped, as that was my first thought (Hello DN3 lol, love me some DN3, but I chose against key remapping), however the OP said the home button was working as expected for a while, and then it started to display long-press behavior on every press. In that case, I'd recommend inspecting and/or cleaning the home button. It's unbelievably easy to get junk in those tiny crevices.
But yeah he could try wiping everything first and see if that fixes it. Wouldn't hurt.

550ml

Hi to all. My 3 month zenfone stop working in the widest way. The buttons Don respond and when I touch the screen it acts strange that I can't do anything. Any help, suggesting, ideas
Thanks

Can you explain little more how exactly it happened?

It seems to bIt just happen, it didn't fall, didn't got wet, nothing. I have made a factory reset something, didn't work.
It seems to be something whit the touch I can't select anything

jorgeg73 said:
It seems to bIt just happen, it didn't fall, didn't got wet, nothing. I have made a factory reset something, didn't work.
It seems to be something whit the touch I can't select anything
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if you havnt rooted your devices and since it is only 3 months past, your phone would be in warranty period so according to me the best you should do is go to the authorized service center and just ask for a replacement
i wasnt able to sign in from my ze550ml after update so i gave my phone to the service center and replaced it with a new one a few days ago
may be this would help you out give it a try :good:

I have done that. Asus send my the RMA to Shipp it, let's see what happens after that. And no it wasn't rooted. Thanks

One thing that may cause touch screen to behave erratically is TalkBack being enabled. With TalkBack enabled the touch screen may behave differently and appear to be defective. Instead one tap it may require double tap to open an item or when swiping it may require using two fingers instead of one. Go to Apps/Settings/Accessibility/TalkBack/Off (do not turn on if already off). For more information regarding TalkBack please see http://www.asus.com/us/support/FAQ/1012384/
Sincerely
ASUS_USA