I'm wondering how many RMA's it took for people to receive a good device.
I just did my first RMA and hoping I get lucky on this one. My device was constantly unresponsive to touches. Even after the factory reset on the phone with Google support, just trying to enter in my WiFi password it certain parts of the screen would become unresponsive. I couldn't type the letter 'n', then it was the letter 'y', etc. You either had to wait a bit and try again, or you had to power off the screen and power it back on.
Personally, I didn't do enough research before hand to realize this was a widespread issue. The Nexus 7 besides that issue has been the best tablet I've used so I'm hoping I can get a good one.
What has been your experience? I posted a poll, but feel free to add your experience below. Whether it be a touch issue or another issue, I'm looking at peoples success rate with RMA's.
None, first one was perfect
Sent from my One using Tapatalk
My first Nexus 7 2, came perfect out of the box..
Same for my Original Nexus 7..
No scratches, no dead pixels.. Nothing..
and I got one of the very first off the line at Bestbuy..
I use it every single day..
None so far touchwood although have only had mine for about 3 weeks unlocked and rooted.
Mine is great. Best device ever, use it every day.
Zero
Sent from my Nexus 7 using XDA Premium 4 mobile app
It has largely been fine, but the responsiveness you brought up...seems like I find myself having to tap the screen a second time more often than the 1st gen N7. It's not a huge issue at this point, but something I've noticed.
What does RMA mean?
Sent from my Nexus 7 using xda app-developers app
sportandmiah said:
What does RMA mean?
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
Return Merchandise Authorization
Sent from my Nexus 7 using Tapatalk
None. Perfect 32gb lte
Sent from my Z30 using XDA Premium 4 mobile app
None as well...32GB Wifi version.
LTE version, got it on Tuesday and it works just fine and no build quality problems.
Sent from my Nexus 7 using XDA Premium HD app
Zero!
Sent from my Nexus 7 using Tapatalk
Mine came out of the box and went into my otter box. No problems for me!!!
Sent from my Nexus 7 using xda app-developers app
nexus 7 2013 lte - deb
wifi problems out of the box, everythings else is ok, well the display isn't totaly flat (i can see distortions when looking at reflections on the screen) - so it isn't "perfect"
thinking of RMA because of wifi
Related
OK so I traded in 3 nexus allready and cannot get a nexus that doesn't drop data ! I allready flashed different radios still nothing . I heard this is common with the nexus and that Verizon nexuses drops and there trying to fix it is that true ? And if not how can I fix this problem ! Its really starting to irritate me .
Sent from my Galaxy Nexus using xda premium
You need to request a new phone, not a replacement. Luckily mine was fixed after the first replacement, but I believe there is a policy that after 3 phones, they give you either an equivalent phone, or a brand new one, factory sealed. It's 100% hardware related, so unfortunately no software will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
Force 4g to stay on, you can do so by entering this in your phone dialer *#*#4636#*#*
Go into phone information, scroll down, and select the network speed you want.
biscuitownz said:
Force 4g to stay on, you can do so by entering this in your phone dialer *#*#4636#*#*
Go into phone information, scroll down, and select the network speed you want.
Click to expand...
Click to collapse
It drops all data, it's hardware related as I had the same problem. Nothing software is capable of will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
Liskrig said:
You need to request a new phone, not a replacement. Luckily mine was fixed after the first replacement, but I believe there is a policy that after 3 phones, they give you either an equivalent phone, or a brand new one, factory sealed. It's 100% hardware related, so unfortunately no software will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
Click to expand...
Click to collapse
It was new, I got it out the box from best buy all three of them were new.
Sent from my Galaxy Nexus using xda premium
Liskrig said:
It drops all data, it's hardware related as I had the same problem. Nothing software is capable of will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
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Click to collapse
Ah, I thought he meant it drops down to 3g etc.
I had this problem with both my gnexs both were made in china....I had them replaced and I recieved two Korean versions and waala no drops at all..
Sent from my Galaxy Nexus using xda premium
I heard Google said they were gonna update this phone to 4.0.5 and it was going to fix the problem . It was suppose to be fixed for 4.0.4 but people (as of myself) have reported it still broke
Sent from my Galaxy Nexus using xda premium
Should I call Verizon ?
Sent from my Galaxy Nexus using xda premium
Alton (Halo 2) said:
Should I call Verizon ?
Sent from my Galaxy Nexus using xda premium
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Click to collapse
Yes you should also as a side note you should checkout myforums (it is a much more relaxed community unlike this one) (the url is something dot com)
Sent from my HTCEVOV4G using Tapatalk 2
Gf will be on her third tomorrow with this issue. If it isn't fixed I will demand vzw send me an siii now that the BL is unlocked.....15 years of on time $200 bill payments better have some pull
Sent from my Nexus 7 using xda premium
---------- Post added at 09:42 PM ---------- Previous post was at 09:41 PM ----------
Alton (Halo 2) said:
I heard Google said they were gonna update this phone to 4.0.5 and it was going to fix the problem . It was suppose to be fixed for 4.0.4 but people (as of myself) have reported it still broke
Sent from my Galaxy Nexus using xda premium
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Click to collapse
I don't see how they can patch this when it is apparent it is a flawed hardware issue
Sent from my Nexus 7 using xda premium
Okay, I am having the same issue, but my phone is a replacement from Asurion. What should I do? Call Asurion or Verizon?
ickwonder said:
I had this problem with both my gnexs both were made in china....I had them replaced and I recieved two Korean versions and waala no drops at all..
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I have a Korean version
Sent from my Galaxy Nexus using xda premium
:/
Guess I was a lucky guy.. mine has been issue free.
Hope this gets sorted out man.
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
This is my 4th phone and all was defected and new ! Weird...
Sent from my Galaxy Nexus using xda premium
If I get this from best buy mobile and have problems with it do I have to go to best buy mobile to get replacements or can I go to a Verizon store. Sorry for the dumb question I just don't know how their affiliation works.
Sent from my ADR6300 using xda app-developers app
Try Verizon first . Best buy took me 4 phones and there still all defective !
Sent from my Galaxy Nexus using xda premium
Have you tried a new sim card? My Nexus was perfect until last week, I was dropping data constantly. I called Verizon and after speaking to a couple of techs they offered to send me a new sim. I didn't expect it to work but since activating the new sim not a single drop.
Sent from my Galaxy Nexus using Tapatalk 2
That happened to me. I called asurion. And this is my fourth and I hope last replacement.
Sent from my Galaxy Nexus using xda app-developers app
which 4g?
LTE or Wimax?
If wimax, a simple adjustment to NAPID extensions or a reset of the dsa value may do ths trick.
Has anyone received a replacement handset after this defect ?I'm on Vodafone UK
Sent from my Galaxy Nexus using xda premium
The two blue bars are not visible on the uploaded picture but they are very prominent in person
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DAZEBOY said:
The two blue bars are not visible on the uploaded picture but they are very prominent in person
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
actually nothing is visible we cant see the picture.
To answer your question...dont try to look for it...this will happen on AMOLED screens.
Thanks for the reply .I'm just asking do think I could get it replaced I still have 13 month's on my contract left
Sent from my Galaxy Nexus using xda premium
DAZEBOY said:
Thanks for the reply .I'm just asking do think I could get it replaced I still have 13 month's on my contract left
Sent from my Galaxy Nexus using xda premium
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Click to collapse
Yes, you can. I did immediately when my first replacement had burn in.
Sent from my AOSP Android 4.1.1 Galaxy Nexus.
Zeinzu said:
Yes, you can. I did immediately when my first replacement had burn in.
Sent from my AOSP Android 4.1.1 Galaxy Nexus.
Click to expand...
Click to collapse
Thanks that's great to know I think I'll lock the boot loader and get it replaced
Sent from my Galaxy Nexus using xda premium
DAZEBOY said:
Thanks that's great to know I think I'll lock the boot loader and get it replaced
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Be prepared to possibly get one with worse, or different problems.
I think I lucked out and got a pretty good one, first buy. But I have heard a lot of people saying it takes their 3rd or 4th phone before they get one that's just right.
SefEXE said:
Be prepared to possibly get one with worse, or different problems.
I think I lucked out and got a pretty good one, first buy. But I have heard a lot of people saying it takes their 3rd or 4th phone before they get one that's just right.
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Click to collapse
God that sounds like a world of pain .
I first got made aware of this when I watched the xda TV there was a feature on different screen technology so I know there's an issue with amoled but I'm less than half way through my contract so what's it going to be like in 12 months
Sent from my Galaxy Nexus using xda premium
DAZEBOY said:
God that sounds like a world of pain .
I first got made aware of this when I watched the xda TV there was a feature on different screen technology so I know there's an issue with amoled but I'm less than half way through my contract so what's it going to be like in 12 months
Sent from my Galaxy Nexus using xda premium
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Click to collapse
Well I just kept trying and at the 5th bad phone I just gave up and lived with the screen burn...at least the radios worked on that phone.
EDIT: i'm on verizon so I dont know how good vodafone is...maybe better maybe worse...No clue.
DAZEBOY said:
Has anyone received a replacement handset after this defect ?I'm on Vodafone UK
Sent from my Galaxy Nexus using xda premium
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Click to collapse
It's really not a "defect", per se, it's just what these screens do. If you get a replacement, it's going to have the same problem eventually as well. Just kinda have to accept it for these types of displays.
So i got a nexus 4 and a nexus 7 for christmas and i was checking out some of googles apps and iv known of google wallets app for a while but never worked on any of my phones and i didnt have NFC.
Now i have 2 devices with NFC so why am i not able to get the app is it because im in the UK maybe?
Thanks
What does it say when you visit
https://play.google.com/store/apps/...nb29nbGUuYW5kcm9pZC5hcHBzLndhbGxldG5mY3JlbCJd
alternatively, you can install it by downloading the APK (search for it on xda)
It's not officially available in the UK yet.
Sent from either Nexus 4 or SGS3 using XDA premium.
You're not missing much. It works occasionally at best here in the US. For every time it works, I get five errors that it sees the pad, but something went wrong and to have the cashier start over.
Sent from my Nexus 4 using xda premium
always works fine for me at the pumps and paypass enabled swipes inside stores
gotzaDroid said:
You're not missing much. It works occasionally at best here in the US. For every time it works, I get five errors that it sees the pad, but something went wrong and to have the cashier start over.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I have never had a problem with it. Works great every time I use it.
It just says its not compatible with any of my devices which i found strange.
O well i was just wondering what it was and also wanting to look at the features mainly NFC
Cheers guys
So, I've had my new N7 for a full day now and I have had about 5 random reboots that I have noticed. Anyone else getting this? Also my calendar app isn't syncing for some reason, get the sync error. Thinking a factory reset is already in order, but just wondering if I am the only one.
Sent from my Nexus 7 using Tapatalk 4 Beta
Not one random reboot. I have about 7 hours of use under my belt.
Sent from my Nexus 7 using xda app-developers app
I would take it back and get a new one
Sent from my Nexus 4 using Tapatalk 4 Beta
Definitely exchange it... Mine also hasnt done anything out of the ordinary
Sent from my Nexus 7 using xda premium
Damn. Even after a reset it is still doing it.
Sent from my Nexus 7 using Tapatalk 4 Beta
Mine kept doing this yesterday. Today, I tried to turn it on and it wouldn't boot up. Charging wouldn't even work! I didn't even unlock the bootloader or anything yet... Oh well, returned to Best Buy for now! At least they take it back NQA.
I've had one random reboot since I got it yesterday
Sent from my Nexus 7 using xda premium
turdbogls said:
So, I've had my new N7 for a full day now and I have had about 5 random reboots that I have noticed. Anyone else getting this? Also my calendar app isn't syncing for some reason, get the sync error. Thinking a factory reset is already in order, but just wondering if I am the only one.
Sent from my Nexus 7 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Did you take both the updates?
Sent from my Nexus 7 using Tapatalk 2
I experienced about 3 random reboots within a 3 hour window yesterday but throughout today its fine(NO REBOOTS AT ALL)
UPDATE- Just had a reboot while watching Netflix. I think this is an issue with the android 4.3 on the nexus 7(2013) and not the actual tablet itself
Zeon45 said:
I've had one random reboot since I got it yesterday
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Me too. But haven't since taking updates and unlocking bootloader (and all that jazz).
Sent from my Nexus 4 using Tapatalk 4 Beta
Well i believe you jinxed me because shortly after reading this I had a hard reboot. I attempted to dump a last kmsg but it is not enabled in the stock kernel. I also saw that after reboot my SwiftKey was all messed up. I am rooted and unlocked. I am wondering if the way that SU is integrated into the system is what is causing these issues.
Sent from my Nexus 7 using Tapatalk HD
fosser2 said:
Well i believe you jinxed me because shortly after reading this I had a hard reboot. I attempted to dump a last kmsg but it is not enabled in the stock kernel. I also saw that after reboot my SwiftKey was all messed up. I am rooted and unlocked. I am wondering if the way that SU is integrated into the system is what is causing these issues.
Sent from my Nexus 7 using Tapatalk HD
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Click to collapse
I don't think root is the cause of these reboots. My nexus 7 has rebooted twice already and it is completely stock as I have only used it for 2 hours so far. I installed both updates too.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Luckily
turdbogls said:
So, I've had my new N7 for a full day now and I have had about 5 random reboots that I have noticed. Anyone else getting this? Also my calendar app isn't syncing for some reason, get the sync error. Thinking a factory reset is already in order, but just wondering if I am the only one.
Sent from my Nexus 7 using Tapatalk 4 Beta
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Click to collapse
Luckily mine has work totally fine. You can return it bro
Probably need to return it for a new one only problems I've had are in chrome with pinch to zoom refreshing browser
Sent from my Nexus 7 using Tapatalk 2
I'm stock and have had 3 reboots since I got it yesterday. :/
Just returned mine today and the new one has been going 6 hours without a reboot. Currents would cause the reboot for some reason. No such problem with the new unit
Sent from my Galaxy Nexus using Tapatalk 4 Beta
turdbogls said:
Just returned mine today and the new one has been going 6 hours without a reboot. Currents would cause the reboot for some reason. No such problem with the new unit
Sent from my Galaxy Nexus using Tapatalk 4 Beta
Click to expand...
Click to collapse
Bought a 32gb and a 16gb on Friday. My 32 has been flawless. My wife's 16 has been getting reboots quite often. Will probably return it. Just wondering if this is a 16gb problem or is it affecting both current models?
My 32gig havnt gotten any rrs since allday yesterday to now running good
Sent From My Fresh Nexus 7(2013)
I don't think this is a widespread issue yet. Something software wise was wonky. Battery drain was crazy, screen wasn't even showing up in the battery stats. New one has been flawless though. Crazy good battery and no reboots * knock on wood*
Sent from my Nexus 7 using Tapatalk 4 Beta
turdbogls said:
I don't think this is a widespread issue yet. Something software wise was wonky. Battery drain was crazy, screen wasn't even showing up in the battery stats. New one has been flawless though. Crazy good battery and no reboots * knock on wood*
Sent from my Nexus 7 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Thanks for the reply. Ya I am getting about an hour of screen on time per 10% battery drain. Battery exceeds expectations since it is a higher resolution screen, and a smaller battery compared to the previous generation. We found a office Max with one so we are just going to exchange the 16gb model and hope we don't get another wonky one.
Hi, I just recently bought my nexus 7 about 2-3 weeks ago and suddenly the screen has become unresponsive. The lock button works and will lock and unlock and rotating the screen still works but I cannot unlock it or do anything involving touch. I've reboot at least 10 times and it doesn't do anything. I've never dropped it and I baby it. Is there anything I can do? Has this happened to anyone else?
Return it, no need to mess with it, shuls still be under store warranty for an even replacement
Sent from my One using Tapatalk
z0phi3l said:
Return it, no need to mess with it, shuls still be under store warranty for an even replacement
It's past the 15 day return date so that isn't an option so I'm going to need an attempt to fix sadly
Click to expand...
Click to collapse
I have read over the forum and it seems like a lot of people have some kind of touchscreen problems.
Sent from my Nexus 7
oadam11 said:
I have read over the forum and it seems like a lot of people have some kind of touchscreen problems.
Sent from my Nexus 7
Click to expand...
Click to collapse
Yes, this is a VERY common problem (I went thru 3 before i gave up all with the same screen issues). I don't know why so many people are saying the screen issues are normal (my original Nexus 7 doesn't have any issues). The problem is apparently a grounding issue since it is completely eliminated when the USB cable is plugged in.
Sent from my Original Nexus 7 (because the 3 2013 models i tried were all defective)
using xda app-developers app.
rmn6 said:
Yes, this is a VERY common problem (I went thru 3 before i gave up all with the same screen issues). I don't know why so many people are saying the screen issues are normal (my original Nexus 7 doesn't have any issues). The problem is apparently a grounding issue since it is completely eliminated when the USB cable is plugged in.
Sent from my Original Nexus 7 (because the 3 2013 models i tried were all defective)
using xda app-developers app.
Click to expand...
Click to collapse
I'm sort of confused. I purchased my nexus 7 2013 in November and I've only had screen issues a few times but nothing too annoying (maybe it did not respond while selecting something). How do I know if my nexus has or will have the same issue? Is there any way to see when it was manufactured? Does it affect if I have installed a custom rom? Thanks in advance
Enviado desde mi Nexus 7 usando XDA Premium HD app
This is the problem, people are OK with the screen not being responsive (that is a major problem) the original 7 has no issues with this, so obviously they know how to make a responsive screen.
To answer your question, If you plug your 2013 Nexus 7 in and it corrects the issue your tablet is in fact defective.
Sent from my Original Nexus 7 (because the 3 2013 models i tried were all defective)
using xda app-developers app
Over the last couple of days I'm having a lot of trouble with touch. If I lock and then unlock it it fixes it for a while.