Can Asus do this? - Nexus 7 (2013) Q&A

I recently contacted Asus warranty to have my n7 Flo serviced due to its touchscreen issues. I asked their representative if my device having been rooted will affect servicing my n7.
He said that the technicians will unroot device and proceed to repair but I would not be able to re-root device in the future. Is that possible? That technicians will do something preventing me from re-rooting when I get my device back?
Sent from my Nexus 7 using XDA Premium 4 mobile app

doublevisionsfc said:
I recently contacted Asus warranty to have my n7 Flo serviced due to its touchscreen issues. I asked their representative if my device having been rooted will affect servicing my n7.
He said that the technicians will unroot device and proceed to repair but I would not be able to re-root device in the future. Is that possible? That technicians will do something preventing me from re-rooting when I get my device back?
Sent from my Nexus 7 using XDA Premium 4 mobile app
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Horse hockey. There is no special bootloader for this.
Sent from my Nexus 7 Flo running Odex SinLess ROM 4.4.2 with ElementalX kernel using XDA Premium 4 mobile app

No, it's a Nexus device and its software is maintained by Google which means it'll always be open for rooting/unlocking.
Sent from my Nexus 7 (2013) using Tapatalk

K thats what I figured, thanks!

LinearEquation said:
Horse hockey. There is no special bootloader for this.
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yup.
but rather than even talk to the ASUS techs about having a rooted device I would just restore it to stock and lock the bootloader before having it serviced. It only takes a couple minutes and then there is nothing for them to say.

oldsoldier2003 said:
yup.
but rather than even talk to the ASUS techs about having a rooted device I would just restore it to stock and lock the bootloader before having it serviced. It only takes a couple minutes and then there is nothing for them to say.
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Yeah, i'm def going to do that before sending it in just to avoid any complications.

LMAO
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Related

Is this normal?

I just got my Galaxy Nexus fixed from Samsung cuz i had some problem... But when I got my Nexus, it was unlocked! (bootloader) is this normal? Should I lock it back so I can get my support from Samsung (warrenty)?
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yep ive seen other users posts where they got their phones returned with an unlocked bootloader. just boot into the bootloader and type in fastboot oem unlock to relock it.
Ok I'm a bit of noob... Does the phone factory reset when you relock it? Also I don't have right driver I don't think... Is that okay with re locking it?
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I believe it only resets when you unlock it, not when you lock it. I don't see any benefit of locking.
WiredPirate said:
I believe it only resets when you unlock it, not when you lock it. I don't see any benefit of locking.
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I'm thinking of doing that just because I'm not thinking of rooting this anytime soon and also so I can get the benefit of warrenty.
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kyokeun1234 said:
I'm thinking of doing that just because I'm not thinking of rooting this anytime soon and also so I can get the benefit of warrenty.
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Completely understandable, BUT have you ever heard/read of any manufacturer refusing a warranty because the phone was unlocked (or even rooted)? I never have. Besides didn't you say you received it unlocked?
WiredPirate said:
Completely understandable, BUT have you ever heard/read of any manufacturer refusing a warranty because the phone was unlocked (or even rooted)? I never have. Besides didn't you say you received it unlocked?
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If a manufacturer/repair company refuses to repair a hardware-related error on a phone which has a modified software, I'm gonna lose hope in mankind.
WiredPirate said:
Completely understandable, BUT have you ever heard/read of any manufacturer refusing a warranty because the phone was unlocked (or even rooted)? I never have. Besides didn't you say you received it unlocked?
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That is true... Maybe I should relock when I need it... And maybe I need to complain at Samsung first before doing it so
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Hardware warranty with AOKP

Thought I have seen somewhere that if the phone has a hardware issue and you send it back to Samsung they will still honor the warranty? My USB plug-in on the phone broke so I could not Odin back to stock before I sent it in. What are my chances of them fixing the plug under warranty? That's the only reason I sent it in to them anyway, but it did have AOKP on it. Thoughts? Experiences?
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corwest said:
Thought I have seen somewhere that if the phone has a hardware issue and you send it back to Samsung they will still honor the warranty? My USB plug-in on the phone broke so I could not Odin back to stock before I sent it in. What are my chances of them fixing the plug under warranty? That's the only reason I sent it in to them anyway, but it did have AOKP on it. Thoughts? Experiences?
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I dunno.. I am pretty sure rooting voids the warranty so its going to depend on if they look at it close enough.
Yeah I knew rooting voided the warranty, but I thought I read on one of the bad screen/good screen threads that some people got theirs replaced even with custom roms on them because it is an obvious hardware issue and nothing related to rooting or the like.
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Next time use mobile odin to flash stock just in case
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corwest said:
Yeah I knew rooting voided the warranty, but I thought I read on one of the bad screen/good screen threads that some people got theirs replaced even with custom roms on them because it is an obvious hardware issue and nothing related to rooting or the like.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
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Thats like saying you knew a few guys who ran a red light and didn't get a ticket, so it must be ok then right?
I am not being rude, but if you knew it was voided from rooting then you shouldn't have sent it that way.
Fingers crossed they take no notice of it and just fix your hardware.
I suppose there is a chance they will fix your phone for you if it's rooted but there are no guarantees
Sent from my SGH-T989 using xda premium
PJcastaldo said:
Thats like saying you knew a few guys who ran a red light and didn't get a ticket, so it must be ok then right?
I am not being rude, but if you knew it was voided from rooting then you shouldn't have sent it that way.
Fingers crossed they take no notice of it and just fix your hardware.
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To be honest I don't care either way if its covered. I can just as easily buy a new phone. The point of this thread was t see if it mattered or not if it was rooted when it was going in for hardware issues and not software. I'm also not saying anyone has cheated the system in the past or has even tried to. I actually thought Samsung didn't care about software if it was a hardware issue with the phone.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
Should it be covered no, however whenever they get the phones they just flash them with the stock rom anyway so they probably wont care. Technically speaking though remember the yellow droid whenever you were rooting how he said it would void it so yah
From personal experience... sent in a T989 for warranty exchange. When I bough it, it had a rom installed. I sent it I'm due to water damage. Cost me 120$ for the replacement being water damaged. But never was stated anything of the phone being rooted or " customized".
Last but not least, that was done in 3 days. Before I knew anything about flashing or rooting phones. So just gonna have to hope they don't do nothing about internals...
"feeding this unicorn carrots til the finish line"
Hayth said:
Next time use mobile odin to flash stock just in case
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Mobile ODIN doesn't support the T-989
Thanks for the replies. I guess ill just see if they kick it back or not
Just as an update in case people were wondering, samsung fixed my phone with no questions asked and simply updated the firmware back to stock before they shipped it back to me. Cool beans.
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Unroot App?

Is there an application in the play store that will allow a user to unroot their gnex(vzw) device? I currently don't have access to a computer..
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Get supersu and use it to unroot
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Why would you want to unroot? How did you root in the first place?
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vince7 said:
Why would you want to unroot? How did you root in the first place?
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There are plenty of legitimate reasons to unroot. My company is forced to used the "Good for Enterprise" email application which checks for root, busybox, and test keys inside the build.prop everytime you access the application.
It's the only email application for Android that allows remote device wipes, locks email, and encrypts/decrypts data. I would wager that most companies now support either a BB BES server or a GOOD server for their iOS/Android counterparts.
That sounds like a terrible decision on the app maker's part. Imagine if Outlook checked that you had Administrator rights on Windows and then refused to run. I wonder if you temp unroot with voodoo root keeper, etc, would that work?
Sent from my Transformer TF101
zAlbee said:
That sounds like a terrible decision on the app maker's part. Imagine if Outlook checked that you had Administrator rights on Windows and then refused to run. I wonder if you temp unroot with voodoo root keeper, etc, would that work?
Sent from my Transformer TF101
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That app checks for busybox, would have to uninstall it too, and most likely many apps will break.
Will the next nexus have a longer screen?
I have been using good on my rooted devices for about an yr (galaxy s and gnex) without any issue. Probably its not enforced by my sys administrator.
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I wanted the ota update.
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I'm getting horrible battery life on custom roms.
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fk.gregor said:
I'm getting horrible battery life on custom roms.
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Try a different kernel
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fk.gregor said:
I wanted the ota update.
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No need to unroot to install OTAs.
Beamed from my Grouper.
zAlbee said:
That sounds like a terrible decision on the app maker's part. Imagine if Outlook checked that you had Administrator rights on Windows and then refused to run. I wonder if you temp unroot with voodoo root keeper, etc, would that work?
Sent from my Transformer TF101
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It's actually a setting that is enabled by the Administrator of the GOOD server, not a default setting designed by application maker.
Your analogy about Outlook checking for Administrator rights is not too far fetched. I've seen many deployments in the industry where employees do not have administrative rights to the pc/laptops/machines that their company gives them to use. The last thing you want is an employee accidentally installing something malicious that affects everyone on the network.
anil76 said:
I have been using good on my rooted devices for about an yr (galaxy s and gnex) without any issue. Probably its not enforced by my sys administrator.
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Yea, it's a setting that your system administrator must enable, I just confirmed it with my IT Support team.
MegaMan X said:
Yea, it's a setting that your system administrator must enable, I just confirmed it with my IT Support team.
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I must thank my IT support for allowing this I can't imagine using my phone without root access.
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i get the best battery life with the ota stock 4.0 rom, i unrooted my phone to get the 4.0.4 update then i rooted it again, now every rom or kernel combo doesnt compare to the battery life. so i was going to try and do the same with the 4.1 ota update.
Where there is a will, there is a way.
http://forum.xda-developers.com/showthread.php?p=35263292

What will T-Mobile do if they find out if I'm rooted?

I need to take my phone up there because the phone is having problems with the battery and I've done everything I can. I have insurance on the phone and also have Android JB 4.1.2 and I'm rooted. Is there anyway to hide it or should I even care?
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ThaGreatest said:
I need to take my phone up there because the phone is having problems with the battery and I've done everything I can. I have insurance on the phone and also have Android JB 4.1.2 and I'm rooted. Is there anyway to hide it or should I even care?
Sent from my SGH-T999 using xda app-developers app
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TriangleAway then Odin stock and factory reset if you can.
Do as said above by Aerowinder if possible, if not just play stupid.
Sent from my Nexus 7 using Tapatalk 4
What will happen if I show up without doing that? I really just need input on what's wrong and what I can do to fix it unless they'll give a new one since my phone looks completely brand new.
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Aerowinder said:
TriangleAway then Odin stock and factory reset if you can.
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TheLastSidekick said:
Do as said above by Aerowinder if possible, if not just play stupid.
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Do you guys think they'll give me a new phone or anything because my phone is in mint condition. There's not a speck of damage on it.
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ThaGreatest said:
Do you guys think they'll give me a new phone or anything because my phone is in mint condition. There's not a speck of damage on it.
Sent from my SGH-T999 using xda app-developers app
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I wouldn't know what happens if you're going through T-Mobile but I assume you'll be fine if you're polite and explain you don't know what's going on, insist you've been with T-Mobile because of their excellent support if they make a big deal about it. Asurion the insurance company working with T-Mobile will take it anyways because they just fix it and that's it and resell it. And because you pay a monthly bill they're making money off of you regardless and you still have to pay a deductible.
But you SHOULD really return to stock.
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If they see that the phone is rooted, they'll just simply do nothing for you. That's why people say "your warranty is now void".
Do what is mentioned above or take your chances and hope the T-Mobile rep that is assisting you doesn't check to see if the phone is rooted or check the flash counter.
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I most likely just try to extract some info from them so maybe I could fix it myself. I really don't want to pay them money for something not my fault.
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I was hoping not to do that being that I just had to do factory reset like 2 weeks ago and I hate reinstalling everything but I guess I have to do it. I get the stock version from DocHolidays thread, right?
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I get it from this thread http://forum.xda-developers.com/showthread.php?t=1949687 right?
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That should do the trick. And if you're on a stock build now, you may not have to factory reset, backup anyway.
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DocHoliday77 said:
That should do the trick. And if you're on a stock build now, you may not have to factory reset, backup anyway.
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I'm on the root66 version
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Oh, simple enough then! Just go to SuperSU and unroot.
You could even try to temp unroot if you think that's all you'd need to do to hide it.
Befire you unroot though, do you have a custom recovery or kernel installed? If not, then run triangle away, then unroot. If you do, reflash root66, then use TA and unroot.
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ThaGreatest said:
I need to take my phone up there because the phone is having problems with the battery and I've done everything I can. I have insurance on the phone and also have Android JB 4.1.2 and I'm rooted. Is there anyway to hide it or should I even care?
Sent from my SGH-T999 using xda app-developers app
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What's the problem with the battery?
I like the features I get with my stock build, but I'm considering a root for better control over my apps, (Greenify, permission control) so this thread seems like a relevant question.
Is Triangle Away and unrooting all it takes to make it appear that I haven't done anything?
The warranty issue is the only thing stopping me, it's saved me a bunch in the past...
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OutlawV said:
I like the features I get with my stock build, but I'm considering a root for better control over my apps, (Greenify, permission control) so this thread seems like a relevant question.
Is Triangle Away and unrooting all it takes to make it appear that I haven't done anything?
The warranty issue is the only thing stopping me, it's saved me a bunch in the past...
Sent from my SGH-T999 using XDA Premium HD app
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If done in the correct order with no custom recovery or custom kernel, yes that should be all you have to do.
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I rooted my phone once, but I will never do it again after what happened. Last year I rooted my GS3 and about a week later, my local T-Mobile store called my phone unexpectedly. The guy on the other end told me I was due for a price drop, but I would have to come into the T-Mobile store to sign the paperwork before it would take effect. 2 days later I stopped in to get the discount on my monthly payment. The T-Mobile employee said he would have to look at my phone just to verify that it was the correct serial number. He went into the back room and said he would be back in a few minutes. 10 minutes later, a police officer walks in the store and asks my name. I'm totally freaked out wondering what the deal is. He asks me to turn around a puts hand cuffs on me. The officer told me I was under arrested and being charged with "rooting a mobile device". I was booked and released, but I would watch what you do to your phone. Good luck.
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LOL!!!
I'm not even sure how to react to that!
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Just be careful... The terms of my probation are to never visit XDA, so I'm really just telling what can happen.
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We
dave2metz said:
I rooted my phone once, but I will never do it again after what happened. Last year I rooted my GS3 and about a week later, my local T-Mobile store called my phone unexpectedly. The guy on the other end told me I was due for a price drop, but I would have to come into the T-Mobile store to sign the paperwork before it would take effect. 2 days later I stopped in to get the discount on my monthly payment. The T-Mobile employee said he would have to look at my phone just to verify that it was the correct serial number. He went into the back room and said he would be back in a few minutes. 10 minutes later, a police officer walks in the store and asks my name. I'm totally freaked out wondering what the deal is. He asks me to turn around a puts hand cuffs on me. The officer told me I was under arrested and being charged with "rooting a mobile device". I was booked and released, but I would watch what you do to your phone. Good luck.
Sent from my SAMSUNG-SGH-T999 using xda premium
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Rooting a device isn't illegal. They can kiss my ring. Think about it, if it was illegal why are root apps allowed on Google Play? And also, why is XDA not been shut down?
Methinks something else happened there. Maybe you voided their warranty and tried getting a discount which may be against the rules. Or something. But I know for a fact this is legal. Unlocking is a different story however.
So my advice, root on my brothers it's the only damn freedom we have left here in America.
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I want to root my Nexus 7 but questions?

I have a Nexus 7 2013 and my cousin told me to root it. What is the advantage if I root it? And is it worth it?
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Perform a Google search on benefits of rooting and you'll have your answer as there are a large number of threads with the same question.
Should you root? That's subjective as there isn't a right or wrong answer. It's ultimately up to you.
Sent from my Nexus 6 using Tapatalk
teawonn said:
I have a Nexus 7 2013 and my cousin told me to root it. What is the advantage if I root it? And is it worth it?
Sent from my Nexus 7 using XDA Free mobile app
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Most people will say yes, but that's not going to help you at all. Look up what it allows them decide if it's something you need.
If I told you to jump off a bridge, would you?
I'm only rooted for adfree. Other than that I have no need for it. Roots getting less and less important with each new android version especially Lollipop.

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