Hi, So one day I woke up and updated my rom... All of a sudden my data stopped working and I got deactivated. I had also just gotten my Nexus 5 so I just went to the store and got that activated... When I wanted to sell the S3 I needed to make sure that the ESN is clean. So I called customer service and they said my ESN number was clean... So i basically went back to stock and unrooted. But when I go to settings and about phone and device status... All the ESN info and etc is 0s and everything isn't correct. I have the right numbers on the back of the phone but in phone its all wrong. Customer care says that it can be activated but that's just through me supplying the number on the back... My question is whether the phone can really be activated considering that the ESN codes can't be access via setting but only though back of the phone.
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I bought a Brand new still Sealed SG II Epic 4G touch for sprint from a guy on craigslist.
Tried to activate it this morning and sprint said it was already activated. As a reuslt, i couldn't the phone. I contacted the seller and he said that he works for sprint and all he has to do is meet up with me and reprogram the phone. This sounds kind of sketchy to me because i can't see how he can reprogram the phone and deactivate the account from the phone?
But the thing is.. i'm not meeting him at the sprint store.
Any experts out there can help me out?
Maybe he stole it from the sprint store? Call sprint, check the esn, etc. There's nothing he can do that sprint cant themselves
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bbedward said:
Maybe he stole it from the sprint store? Call sprint, check the esn, etc. There's nothing he can do that sprint cant themselves
Sent from my SPH-D710 using XDA App
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This
Call sprint and check the ESN to make sure it isn't lost or stolen.
If its not lost/stolen but currently activated to an account, its possible someone used the phone as a donor phone to clone ESN
lol man, hope its not stolen.. alwasy check the ESN before you buy any phone off a site like craigslist! and make sure you check it from the phone itself, sometimes the stickers on the box/back of phone are wrong! trust me, i work for U.S. Cellular and we have a lot of stickers that are wrong..
I called sprint and they said it was recently activated on OCT and it was not reported Stolen or Lost..
Is this a good sign?
The rep even gave me the name of the person it's under and the actual phone number it's currently activated as.
R1ptide said:
This
Call sprint and check the ESN to make sure it isn't lost or stolen.
If its not lost/stolen but currently activated to an account, its possible someone used the phone as a donor phone to clone ESN
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aznne0 said:
I called sprint and they said it was recently activated on OCT and it was not reported Stolen or Lost..
Is this a good sign?
The rep even gave me the name of the person it's under and the actual phone number it's currently activated as.
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Click to collapse
lol some customer privacy! they just give it out.. if you cant make/receive calls from the device then that means the esn was used with another device..
When u activate on the website it tells u to reprogram the phone and gives u a code
Sent from my M9300 using XDA App
That's one thing I miss about GSM phones you can use any phone even if someone stole it. Not that I support buying stolen things but it helps against scams
Sent from my SPH-D710 using XDA App
aznne0 said:
I called sprint and they said it was recently activated on OCT and it was not reported Stolen or Lost..
Is this a good sign?
The rep even gave me the name of the person it's under and the actual phone number it's currently activated as.
Click to expand...
Click to collapse
If you turn it on can you make calls?
Sent from my Samsung Galaxy S2
I didn't try making a call.. but It asks me to activate.. and i can tell there's reception with a 3G icon that popped up.
Is that a good sign? lol
R1ptide said:
If you turn it on can you make calls?
Sent from my Samsung Galaxy S2
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I tried to activate it on the sprint website.. but when i type in the DEC number... it says that it's already been activated on another account.
So i can't proceed any further...
chrystal0925 said:
When u activate on the website it tells u to reprogram the phone and gives u a code
Sent from my M9300 using XDA App
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What looks like had happened is he bought the phone online to sell using his full upgrade. Since he used his upgrade to get it, the device would be activated on his account. The phone itself may not be activated yet, but the ESN is. You need to get ahold of the guy again and have him remove the ESN from his line by swapping the devices. Now if he says that it is already off of the account, and Sprint is reporting otherwise, then he probably did steal the phone from someone else, or never did what he said he did.
Hi,
I recently purchased a Sprint SG3 on craigslist, but was unable to activate it through Sprint. They told me that the serial number in the phone was different from the serial number behind the battery which meant the phone was probably flashed to another carrier.
I have never rooted my android phones before, therefore am at a lost. The sales rep told actually told me about this website. So my question is, how do I go about restoring the phone to factory settings.. like if it was just out the box. Please help! >.<
Run this.(I'd go with the wipes data version).When it boots up it will attempt activation. If it still isn't working, open the dialer and hit ##72786#. Best of luck
billard412 said:
Run this.(I'd go with the wipes data version).When it boots up it will attempt activation. If it still isn't working, open the dialer and hit ##72786#. Best of luck
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Click to collapse
Does the phone have to be rooted to do this?
xraawrr said:
Does the phone have to be rooted to do this?
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Nope, it roots it and reverts to stock at the same time
xraawrr said:
Hi,
I recently purchased a Sprint SG3 on craigslist, but was unable to activate it through Sprint. They told me that the serial number in the phone was different from the serial number behind the battery which meant the phone was probably flashed to another carrier.
I have never rooted my android phones before, therefore am at a lost. The sales rep told actually told me about this website. So my question is, how do I go about restoring the phone to factory settings.. like if it was just out the box. Please help! >.<
Click to expand...
Click to collapse
None of what has been posted is going to help you. All the "reset" advice will not change the serial (MEID/ESN) back to what it originally was (behind the battery/back of phone).
What happened is whoever had the phone previous to you "wrote" a different serial (MEID) using software, either for the purpose of using it on a different carrier or what-have-you.
Since you're obviously new to this, the fix is to find someone who "knows" about these things to write the correct serial back to the phone (frowned upon here on XDA) because they have to physically connect the phone to a computer and use software to do this. Or you can just take the loss and sell the phone back on Craigslist and list is as a BAD ESN.
If you were local to NYC, i could help you out, but alas...
I sold a clean ESN rooted Sprint GS3 to someone. He went to a Sprint store. He calls me back saying he can't activate it. So I called Sprint and they asked me whether the phone has been flashed or rooted. I said neither one (since I can always ODIN/unroot back to stock). In their system, the rep said the ESN is indeed clean. But it is flagged as "incompatible". So now the phone is unusable. I've called Sprint to clear this "incompatible" flag and they said it'll take 24-48 hours for a response.
Personally, I have never gone to a Sprint store to activate a rooted phone. I have always done it online thru sprint.com.
I'm suspecting that the Sprint guy at the store noticed it was rooted, and he flagged the phone as "incompatible". Is this normal practice? Would unrooting (ODIN to stock ROM) and showing it to the Sprint store remove the "incompatible" flag?
It's probably easy to say incompatible because its status is modified now.
I'm willing to bet it'd depends on the sprint rep. Some are cool with phones being rooted and some can't blur the lines.
Sent from a planet far far away.
I think some Sprint rep is either being "overzealous" or nosy or has a chip on his/her shoulder, etc.. A phone being rooted has nothing to do with it being activated or not.
All the silly rep has to do is just mind his/her business, input the ESN/MEID (as long as it's clean), pick a plan/service options and have the customer go about his/her merry way.
I have never had any problems activating a rooted or non rooted phone online. I guess word to the wise... Do not try activating a rooted phone in a Sprint store.
Sent from my SPH-L900 using Xparent SkyBlue Tapatalk 2
My Epic Touch arrived rooted stock. Activation went without any more eye blinks than the time it takes to go.
Ouch that sounds rough. Around here, (north central Washington, like Everett, Marysville, Arlington), pretty much all the reps despise apple, and are pro root. I love it. All of them are understanding and don't pull crap like that. Anyways, this is no help. What you could try is have the person send you the phone back, do a full un root, reset flash counter, remove the recovery and set it back to 100% stock. Kind of obvious if they go to enter the phones recovery and you got twrp or clockwork recovery going on.
They may have flagged it due to the ROM that was on the phone, having activation bugs. As most of us who flash stuff, already have our phones activated. Another possibility is due to the new laws about not being able to transfer a carrier specific device to another. They could of seen tampering or seen it as tampering in an attempt to do that.
And simply if you want to avoid all the in person drama, just do it over the phone.. They make you enter a couple codes in your key pad, read off some numbers, and wait for the activation.
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Yeah shouldn't matter if it is rooted. I've sold phones through CL and when we met up at the sprint store the employees same that the phone was rooted but still activated it.
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A shot in the dark here but I need some assistance regarding the reversal of flashing the Epic 4G to Virgin Mobile, and then back to Sprint. I have done pretty much everything I researched, from resetting settings via ##72786# and ##786#, even Odin'd the stock FC09 and selecting Phone EFS Clear, and everything seems to have reset. But the values of the DEC/HEX number are different on both the battery sticker, and under About Phone.
Is this normal? I've attempted this because I was hoping to sell my Epic 4G and the guy who purchased it said it wasn't activating for him. When I got it back I noticed that the values from the Virgin Mobile flash were still programmed under About Phone. So after resetting everything, the values seem to be back to the normal and doesn't display the Virgin Mobile values, but the DEC/HEX numbers differ from each other on the sticker and under About Phone.
Was just curious if the DEC/HEX number that are being displayed under About Phone are the correct, or incorrect. I checked with Sprint via chat support and asked them to check for me if the ESN is clean, and apparently the DEC/ESN number that is listed under About Phone is clear and ready to activate, but the DEC/ESN number located on the battery sticker is not clear. If I were to sell the phone, would the buyer be able to activate it on Sprint if they gave Sprint the DEC/ESN number listed under About Phone? Would they have any problems?
Hope somebody can help me, as I'm really confused by this. Thanks.
brian117 said:
I checked with Sprint via chat support and asked them to check for me if the ESN is clean, and apparently the DEC/ESN number that is listed under About Phone is clear and ready to activate, but the DEC/ESN number located on the battery sticker is not clear. If I were to sell the phone, would the buyer be able to activate it on Sprint if they gave Sprint the DEC/ESN number listed under About Phone? Would they have any problems?
Hope somebody can help me, as I'm really confused by this. Thanks.
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The ESN on the sticker needs to match the ESN showing on About Phone. If the ESN on the sticker is bad, it's not going to activate on Sprint.
No one has a clue why Sprint can't see serial number & can't activate it. It was Demo phone never activated for use.
ESN ready for activation!
SAMSUNG L900 SILVER (SPHL900GYS)
version 4.3
1. I tried some forenic software & I did see GSM in the settings. But under phone Device details it says CDMA-eHRPD.
2. If my 14yo kid playing around it unlock it with a bad code before it was activated have screwed it up and changed setting to GSM?
3. Would flashing &/or rooting return it to normal, if the problem is it was set/changed to GSM & not CDMA?
4. Could it be flashed to another mvo but since it hasn't been activated with Sprint first, would that make a difference?
I already spent a couple of weeks searching google, this & other forums & couldn't find a similar situation. Contacted everyone possible at Sprint support. Their solution was take it to a Sprint repair store, which is a 3 hour drive. Just to see if it was ever flashed which it wasn't. I guess I'll do the store if I can't get help here. I was hoping just some simple setting changes might fix it.
Can anyone please help with this problem or give options?
If your phone is in fact a Sprint branded phone then yes you can activate it on the Sprint network. I assume the esn and meid numbers are attached on the back of the phone beneath the battery. If so then all you will need to do is flash the stock Sprint rom on your phone using odin. I would first get your phone back to factory condition and verify everything works by visiting this thread...
http://forum.xda-developers.com/showthread.php?t=2591898
Follow the instructions to get your phone back to original out of box condition. Good luck.