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My Captivate Glide's screen does this whenever I turn it on:
I didn't drop it or get it wet, it just started doing this randomly.
I live in the UK and ordered the phone unlocked over eBay so I can't take it into an AT&T store, sadly.
Do you guys know if there's anything I could do myself or anything someone more experienced in repairing mobile phones could do to fix the screen?
This is bearing in mind that not many people over here have seen one of these phones though.
Any help would be massively appreciated. Thanks guys.
you was using still GB right? just flash ics via odin, with one click or with a tar file
This is UCLH2 without one click
http://androidromupdate.com/2012/09/...ota-stock-rom/
And here is the latest version with bug fixes (like keyboard light)
http://androidromupdate.com/2012/11/...ptivate-glide/
and there is for one click
http://www.androidauthority.com/captivate-glide-sgh-i927-att-android-4-0-4-ics-uclg9-leak-110365/
i think that only one click wipe your internal storage. but is the bes (in my opinion). try it, dont have anything to lose
No, I already updated it to ICS. Should I reinstall it? Will that fix the screen? How will I manage to do it with the screen all messed up?
if you can put in download mode, then you can. Its weird because i only see that problem with GB. Put in download mode and then reinstall
I just tried putting it into download mode but I get the exact same thing.
Thats weird, the problem is weird because it never happen to me in download mode, maybe you can try it without battery, or let the phone without battery a couple of hours, etc.
Dont Know what you cand o, because if you cant enter in download mode, you will be no able to flash ICS
Hrm... that purple splotch in the bottom left of the screen doesn't look so good... Almost appears as if it had been dropped on that corner at some point in the phone's history. I am tempted to say that is a hardware issue, though. Reminds me of when the flex cable for my laptop's display started shorting out many years ago. Might be repairable, but, might be a costly repair depending on what all needs to be replaced. I can't imagine replacing the software on it will do much, though, sorry to say. You could give it a shot, you can verify if your phone made it into download mode without the display by loading up odin and seeing if it detects under that, and then running the one click install (or any other since you'd have odin running anyway) but I wouldn't expect much.
If you're not getting the Samsung/Rogers logo screen, you're done. Either the screen is physically damaged, or the bootloader is corrupt. There's no saving that one, sadly.
yes, try what Artemis-kun say. put in download mode and connect, and see if odin detected. Or maybe just turn on the phone and wait a little, then try to call to your phone, if the phone ring or appears to be on, then is a hardware problem.
But try what Artemis-kun, maybe you have luck
PD: now i see better the image and it seems little different from what it happens to me. if you turn on, inmediatly happen that? or screen banish slowly?
AW: [Q] Screen's gone fuzzy and weird - need help please
There should be a cable, connecting the hardware to the display. Maybe it loosened, you should check out the video of a guy tearing his glide apart, hopefully youll find something to repair there.
Sent from my SAMSUNG-SGH-I927 using xda app-developers app
Hey guys, you'll be glad to hear I finally fixed my Glide by installing a new screen assembly from Repairs Universe.
Hi guys, I'm looking here for help so I will try to describe the problem
So far, I've dismantled it 2 times not completely (didn't dismantle to part of tochscreen, digitizer etc.) and restored stock software twice, also tried rooting and installin CWM.
The problem is : 1.st thing- I't boots up and everything works, I lock it and unlock it without problems.
2.nd thing- If I try to unlock it with opening gamepad the screen stays black, even if I put game pad back.. But touch screen is usable because I can hear the sound and vibration feedback. The display becomes usable after some time of laying around.
3.rd thing- If I unlock it normally like in situation 1 and open gamepad and use phone for while, after I lock it (with opend/closed gamepad) the screen won't come on like in situation 2, but will become usable after some time of laying.
My main suspect is main flax cable.
Any kind of help is appreciated.
Anyone having any idea?
zmarkod said:
Anyone having any idea?
Click to expand...
Click to collapse
Yeah, my guess is slider flex cable, too...
Bakisha said:
Yeah, my guess is slider flex cable, too...
Click to expand...
Click to collapse
Thank you for your reply.
I would like to hear other opinions.
Video of the issue: https://www.youtube.com/watch?v=XzIx9SHj6MQ&feature=youtu.be
According to my sister it has always had the screen "artifacts"as shown in the video where certain pixels are the wrong colours (which apparently never set off any alarm bells in her head... ). But apparently the screen and device stopped responding correctly a while back which i have been able to find out can be fixed by taking the back off the device. I can not use the recovery on the device since it just displays multicolored static on the screen, same thing happens when the device is plugged in to charge while powered off. I told her to get all important data off the device and factory reset it so the device is all at factory defaults to rule out software issues. After that didn't work i took the back off the device to check to see if the screen was connected correctly and to see if there were any obvious issues such as the cable being visibly damaged or disconnected etc.
Image of the issue when charging: http://i.imgur.com/Kat1RoC.jpg
So everything is stock on the device. It has never ran anything but official updates directly from Google.
The device is out of warranty and considering the cracks on the corners of the case i doubt Google/Asus would be happy to fix the device out of warranty without it getting expensive. It would be nice to fix it if it is possible or financially viable.
Any ideas and suggestions appreciated!
Have you tried a factory reset? If not, have you tried reflashing a stock rom, wiping everything?
dikidera said:
Have you tried a factory reset? If not, have you tried reflashing a stock rom, wiping everything?
Click to expand...
Click to collapse
It has been factory reset. I have not flashed a new ROM to it.
I have actually fixed that issue by putting some padding in to prevent the cable from flexing so much inside the case. So the device now functions as an e-reader and web browser. But it still cannot play video or cope with scrolling through images and so on due to the tearing. It gets worse the more that is updated on the screen. This may still be a cable issue.
I would flash a new kernel and ROM to the device but download mode doesn't work since no computer can recognize the device. In download mode and recovery the screen shows the static as shown in the image meaning i cant really use it easily. Since it is still running stock recovery i cant just flash a zip file, since download mode doesn't work it may be difficult to do the above.
But i only have experience with my own Galaxy S2 which runs custom everything. So my experience is with Odin and CWM, so i am not familiar with download mode for other manufacturers.
The second image, I know this. I was fiddling with the ribbon cables one day and I also got that distorted screen.
If it appears when charging, sounds like...the cable is not grounded or something and the signal(to/from the ribbon cable) is being distorted. But that is just a guess, it could be anything.
dikidera said:
The second image, I know this. I was fiddling with the ribbon cables one day and I also got that distorted screen.
If it appears when charging, sounds like...the cable is not grounded or something and the signal(to/from the ribbon cable) is being distorted. But that is just a guess, it could be anything.
Click to expand...
Click to collapse
Its not exclusive to charging though therefore i dont think it is power related. It happens every single time the system displays something on screen outside of Android. So the charging screen, recovery and download mode are all displayed as that.
Have you tried fiddling with said cable when you get the distorted image, in an attempt to perhaps fix it? it's odd that it appears with system messages. This sounds more and more like a true hardware issue(a defective unit) than software or a "simple" ribbon cable problem.
dikidera said:
Have you tried fiddling with said cable when you get the distorted image, in an attempt to perhaps fix it? it's odd that it appears with system messages. This sounds more and more like a true hardware issue(a defective unit) than software or a "simple" ribbon cable problem.
Click to expand...
Click to collapse
Not while it displays that image. But i have unplugged it and plugged it back in and nothing has helped.
My theory at the moment is that the cable is damaged meaning when the device tries to completely update the screen data goes missing and it struggles. Since videos dont work at all while the android flappy bird clone works flawlessly since it doesn't need to send as much data to update the screen due to the solid background colours and so on. But there are still holes in that theory, for example the issues become many many times worse when the device is in landscape mode.
So as far as i can tell it could be anything from heavily corrupted software to broken vram and anything in between including broken cable (since fiddling with that has fixed a different issue, perhaps its related) to the displays RAM for storing the previous screen update being broken. I can't tell.
Defective VRAM is also a possibility.
But I am not aware of any tool(for Android) that would allow for direct memory scanning of the VRAM. If you end up deciding the tablet is a goner, and want to buy a new one. I'd advise against another N7, it's already old, and the bugs are not worth the hassle.
dikidera said:
Defective VRAM is also a possibility.
But I am not aware of any tool(for Android) that would allow for direct memory scanning of the VRAM. If you end up deciding the tablet is a goner, and want to buy a new one. I'd advise against another N7, it's already old, and the bugs are not worth the hassle.
Click to expand...
Click to collapse
Yeah, im not aware of any either. I have also been through all the relevant debugging tools. Telling the screen to flash on update actually made the device function much better (where it flashes pink on each update) it stopped the issues from being serious. But lets face it, no one is going to want to use a device with that debugging option left enabled.
I've been having this problem since the other day. The day before that, the phone's just working perfectly fine, tho, when I woke up in the morning, the phone just suddenly got this screen glitch. It only seems to be having a glitch in dark backgrounds... But given some time, the glitch disappears, but then again, if I turn off the display and leave it some time, the problem reappears.
Please look at the vid.
I don't think it's a hardware problem since the splash image isn't affected and the glitch seems temporary, but changing ROMs doesn't help. I haven't tried the stock firmware tho. Gonna download the stock fw and try it and see if the problem still persist.
Hi,
It's a hardware issue.
It's not related to any ROM you're using.
I've same problem as you and I decided to return it to stock and sent it to the nearest Asus Service Center (in Makassar) via my local seller because there is no one here in my location.
Sent from my GT-I9500
its not hardware issue if that not happen when you use screen recorder.
give a try then...
@baonxxx
This isn't related to software. I had this screen glitch even on stock (applies to everything: Splashscreen, etc) and caused difficulties on normal usage.
By general you can trigger this screen glitch by let the phone heating for a period of time, like let the phone idle for hours, charging, or let the screen on around the time. *only on affected devices*
You may need to read OP once again.
Sent from my GT-I9500
krasCGQ said:
@baonxxx
This isn't related to software. I had this screen glitch even on stock (applies to everything: Splashscreen, etc) and caused difficulties on normal usage.
By general you can trigger this screen glitch by let the phone heating for a period of time, like let the phone idle for hours, charging, or let the screen on around the time. *only on affected devices*
You may need to read OP once again.
Sent from my GT-I9500
Click to expand...
Click to collapse
as u can see in the video , it doesn't really affect the splash screen, tho if flashing back to the original fw doesn't help, then I may need to get it to Asus Service Center for them to check.
xCalibur15 said:
as u can see in the video , it doesn't really affect the splash screen, tho if flashing back to the original fw doesn't help, then I may need to get it to Asus Service Center for them to check.
Click to expand...
Click to collapse
I know that, but when the screen glitch becomes worse, it would happen on everything.
Sent from my GT-I9500
krasCGQ said:
I know that, but when the screen glitch becomes worse, it would happen on everything.
Sent from my GT-I9500
Click to expand...
Click to collapse
hhmm, not really everything, only glitches on dark backgrounds... seems like the screen on my phone's having a problem on dark backgrounds.
it is definitely a HW issue. did your phone ever fell on the ground?
this usually happens when there is loose connection between the mainboard and the display.
if you haven't void the warranty, send it for repairs, otherwise open the phone and fix it yourself (just detach and properly reattach the display connector, and make sure it's grounded properly).
@pecholino
Only unlocking the bootloader with official method provided by Asus could void the warranty.
Sent from my GT-I9500
damn it's a HW issue and it's getting annoying... gonna send it back for repairs... damn I didn't even dropped the phone once, so much for ASUS.
It happens with me too. On stock firmware. But is very rare and temporary. Turning off the screen and then again waking up solves it.
Rud09 said:
It happens with me too. On stock firmware. But is very rare and temporary. Turning off the screen and then again waking up solves it.
Click to expand...
Click to collapse
it happens to me on stock as well. Same as yours turning off the screen and waking it up makes it normal. so it's not a firmware problem? or is it?
Pause08 said:
it happens to me on stock as well. Same as yours turning off the screen and waking it up makes it normal. so it's not a firmware problem? or is it?
Click to expand...
Click to collapse
I don't think this is a hardware problem as so many people are having this problem.
This problem happened to me the next morning after I updated to 2.20.40.168 I didn't drop me phone in between the time I updated and the time I first seen it happen. I've already sent my phone in and Asus replaced my motherboard. I got it back and problem was still happening.
The problem may go away for you if you set Developer Options, Disable HW Overlays but the setting does not seem to persist after a reboot.
quick settings
I noticed another remarkable phenomenon. When I open the quick settings, the defect is gone. But I only can operate in the quick settings, nothing else.
The screen freezes until I open the quick settings. -
I have reinstalled all software, even the boot partition. The defect already occurs in the splashscreen and fastbootscreen. -
I have opened the plug connection to the screen and connected again. -
So far everything in vain. -
ASUS claims, it is a defect on the motherboard. - I am afraid they are right.
It is a hardware issue. The problem is with the screen, precisely, the multiplexer on the screen. But since it is a part of the LCD itself, you will have to get the entire display module replaced.
Replacement displays are available on eBay/Amazon and you can get instruction guides on YouTube.
If your phone type z00AD Try downgrade your rom only to 2.12.40.11.. its solved my problem..
Sent from my ASUS_Z00AD using Tapatalk
i was playing a mobile game that has high graphics, when my phone started to showing network private dns not being found error message. also started having a bit of wifi issues, had to reboot to fix it
5min later screen freezes during gameplay and turns black. couldn't do anything. i had to reboot it, but the same thing kept happening over and over again for while. until the last reboot, above the poco logo boot-screen a thick static line showed up and instead of going into the homescreen it stayed black.
can't seem to charge it either, when i connect a usb i don't hear any sounds. what happened? why is this happening
P.S. battery was still high if this needs to be known info, was wired to my pc. also didn't do any updates either.
edit: there are times i hear the boot up jingle when pressing powerbutton, but thats it
edit 2: can connect with usb (hear jingle), but screen is still black
but can you reboot to recovery or bootloader, by holding the right buttons when rebooting. (recovery power + volume up. release power when screen on. bootloader same story but volume down).
The usb port and the display cable are really close to each other. maybe because you kept the usb plugged in while gaming, you created some sort of movement and partly disconnected the display cable.
maybe just maybe your screen going bad because over heat try to call your phone if you could hear the sound yep sounds like your get bad screen and need replacement
feel2death said:
maybe just maybe your screen going bad because over heat try to call your phone if you could hear the sound yep sounds like your get bad screen and need replacement
Click to expand...
Click to collapse
now it doesn't want to boot up anymore
blackgear said:
but can you reboot to recovery or bootloader, by holding the right buttons when rebooting. (recovery power + volume up. release power when screen on. bootloader same story but volume down).
The usb port and the display cable are really close to each other. maybe because you kept the usb plugged in while gaming, you created some sort of movement and partly disconnected the display cable.
Click to expand...
Click to collapse
now it doesn't want to boot up anymore, what does this mean?
testask123 said:
now it doesn't want to boot up anymore, what does this mean?
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Click to collapse
Means hardware issue - take it to service center obviously.
I'm almost 100% sure it isnot software
Rstment ^m^ said:
Means hardware issue - take it to service center obviously.
I'm almost 100% sure it isnot software
Click to expand...
Click to collapse
i heard that the f3 has overheating issues, is this true?
i still have my warranty, can i use it to fix this issue for free
testask123 said:
i heard that the f3 has overheating issues, is this true?
i still have my warranty, can i use it to fix this issue for free
Click to expand...
Click to collapse
It does - phone is garbage imo. Unless u lucked out and got unlocked version of GPU ( Search konabess 870 ) I'd probably sell it / swap it for some 865 device.
Something like mi 10t pro can do 20hours screen on time with right tweaks
First take it for repair - this is hardware issue that they need to fix under Warranty - then figure out what you wanna do with it
it happen to me when trying some pixel oriented roms. the phone itself can charge but the screen always dark, you might be able to feel slight warn on the back. yes its hardware and I change the whole motherboard freely on xiaomi service center
testask123 said:
i was playing a mobile game that has high graphics, when my phone started to showing network private dns not being found error message. also started having a bit of wifi issues, had to reboot to fix it
5min later screen freezes during gameplay and turns black. couldn't do anything. i had to reboot it, but the same thing kept happening over and over again for while. until the last reboot, above the poco logo boot-screen a thick static line showed up and instead of going into the homescreen it stayed black.
can't seem to charge it either, when i connect a usb i don't hear any sounds. what happened? why is this happening
P.S. battery was still high if this needs to be known info, was wired to my pc. also didn't do any updates either.
edit: there are times i hear the boot up jingle when pressing powerbutton, but thats it
edit 2: can connect with usb (hear jingle), but screen is still black
Click to expand...
Click to collapse
if it doesnt turn on anymore that could be becuz of overheating were you using performance mode? if you hear a sound and/or if you can go into recovery its likely the screen has been damaged or its the display port or ribbon
RDNRHM said:
if it doesnt turn on anymore that could be becuz of overheating were you using performance mode? if you hear a sound and/or if you can go into recovery its likely the screen has been damaged or its the display port or ribbon
Click to expand...
Click to collapse
well it doesn't turn on anymore, very rarely i feel it vibrate so i guess hardware issue?
i was playing on normal mode, didn't switch anything.
also if the motherboard is fried, does that mean my data is losted
testask123 said:
well it doesn't turn on anymore, very rarely i feel it vibrate so i guess hardware issue?
i was playing on normal mode, didn't switch anything.
also if the motherboard is fried, does that mean my data is losted
Click to expand...
Click to collapse
if you feel it vibrate then its probably the screen better take it to a repair shop if you have warranty but dont let them give you a new phone or you'll lose your data
tell them to keep your data
what if its hardware? is my data gone?
depends on the part of the phone if its the motherboard your data is likely to not be restored by the average repair shop
RDNRHM said:
depends on the part of the phone if its the motherboard your data is likely to not be restored by the average repair shop
Click to expand...
Click to collapse
its going to be send to a xiaomi repair center according to the seller since i have warranty, are they going to save my data? are they known to do that?