Ok I bought this phone off of ebay with a broken screen and a bad esn. I fixed the screen and turned it on and the note II retail mode app was installed and I couldn't do much with it. I assumed maybe that was why they thought it was a bad esn so I rebooted into the bootloader and factory reset it. When it came back up everything seemed ok so I went into the settings to grab the esn to check and it showed it was on sprint and connected. So I made a test call and it went through. It would seem they sold the phone when the display crapped out, but never deactivated it. Has anyone come across this before? Could I have a never ending sprint line?
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I just purchased this phone a week ago off of Craigslist, the phone worked great up until today. I noticed that I didn't have any service. I use a microcell at home so it was no big deal, thought that it had messed up like it does every now and again, however I got out to town where I usually have near full signal and still had none. I opened up settings and "Mobile Data" was turned off, I tried to toggle it back on and it will not allow me to do this. I went in to the "About Phone" part of the settings and the phone shows "Unknown" for cell phone number and IMEI.
This is the stock AT&T version G Pro that has not been rooted. I contacted AT&T thinking this may be a sim card problem or maybe I bought a stolen phone, but everything on their end seemed to be clean. I tried out a friends sim card and still had no luck. Called LG and they said I would need to send it in with a receipt. I don't have a receipt and I won't pay for them to repair the phone, because I'm sure the bill will wind up being more than the phone is worth.
Has anyone else had this problem? Are their any fixes anyone can think of that doesn't involve rooting the device? If not, what steps will I need to take to recover my IMEI so that the phone will actually make/receive phone calls and texts?
charlee08 said:
I just purchased this phone a week ago off of Craigslist, the phone worked great up until today. I noticed that I didn't have any service. I use a microcell at home so it was no big deal, thought that it had messed up like it does every now and again, however I got out to town where I usually have near full signal and still had none. I opened up settings and "Mobile Data" was turned off, I tried to toggle it back on and it will not allow me to do this. I went in to the "About Phone" part of the settings and the phone shows "Unknown" for cell phone number and IMEI.
This is the stock AT&T version G Pro that has not been rooted. I contacted AT&T thinking this may be a sim card problem or maybe I bought a stolen phone, but everything on their end seemed to be clean. I tried out a friends sim card and still had no luck. Called LG and they said I would need to send it in with a receipt. I don't have a receipt and I won't pay for them to repair the phone, because I'm sure the bill will wind up being more than the phone is worth.
Has anyone else had this problem? Are their any fixes anyone can think of that doesn't involve rooting the device? If not, what steps will I need to take to recover my IMEI so that the phone will actually make/receive phone calls and texts?
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Click to collapse
Are YOU SURE you did not do anything to the phone? Cause loosing an IMEI requires the USER to do something wrong, like flashing other carrier Versions.
hyelton said:
Are YOU SURE you did not do anything to the phone? Cause loosing an IMEI requires the USER to do something wrong, like flashing other carrier Versions.
Click to expand...
Click to collapse
I've had my phone do that before. Wasn't rooted or hacked in any way. I didn't even know of a way to do it. What fixed mine was a **** load of factory resets. And I mean a **** LOAD!!! Luckily it came back and I've been good ever since. Don't know what happened or how but that was very weird.
Note to the wise: I don't care who says what about what! NEVER buy a phone off of craigslist or from anyone for that matter other than a carrier or authorized reseller. Because when it breaks, you can't do **** about it!
hyelton said:
Are YOU SURE you did not do anything to the phone? Cause loosing an IMEI requires the USER to do something wrong, like flashing other carrier Versions.
Click to expand...
Click to collapse
Well I have no reason to lie about something like this. I've only rooted one phone of the dozen or so I've owned and that was a old Galaxy Note.
This morning when I got home from work the phone had 76% battery left, woke up and it was dead. It powered up and showed 2% battery. I went into battery under settings, android system used 26% of the battery. Not sure that's enough to drain the batter while I was asleep.
Must be something definitely wrong in the phone.
Jammol said:
I've had my phone do that before. Wasn't rooted or hacked in any way. I didn't even know of a way to do it. What fixed mine was a **** load of factory resets. And I mean a **** LOAD!!! Luckily it came back and I've been good ever since. Don't know what happened or how but that was very weird.
Note to the wise: I don't care who says what about what! NEVER buy a phone off of craigslist or from anyone for that matter other than a carrier or authorized reseller. Because when it breaks, you can't do **** about it!
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Click to collapse
Yeah, lesson learned. Craigslist is usually where I do my cell phone trading and buying.
I'll keep trying resets to see if this fixes the problem. Thanks!
Try to re flash a stock using an LG flash tool it might work as what other users did on their G Pro have the same issues
Still haven't found anything that works.
I'm guessing something has malfunctioned in the phone.
Hi, So one day I woke up and updated my rom... All of a sudden my data stopped working and I got deactivated. I had also just gotten my Nexus 5 so I just went to the store and got that activated... When I wanted to sell the S3 I needed to make sure that the ESN is clean. So I called customer service and they said my ESN number was clean... So i basically went back to stock and unrooted. But when I go to settings and about phone and device status... All the ESN info and etc is 0s and everything isn't correct. I have the right numbers on the back of the phone but in phone its all wrong. Customer care says that it can be activated but that's just through me supplying the number on the back... My question is whether the phone can really be activated considering that the ESN codes can't be access via setting but only though back of the phone.
Sent from my Nexus 5 using xda app-developers app
No one has a clue why Sprint can't see serial number & can't activate it. It was Demo phone never activated for use.
ESN ready for activation!
SAMSUNG L900 SILVER (SPHL900GYS)
version 4.3
1. I tried some forenic software & I did see GSM in the settings. But under phone Device details it says CDMA-eHRPD.
2. If my 14yo kid playing around it unlock it with a bad code before it was activated have screwed it up and changed setting to GSM?
3. Would flashing &/or rooting return it to normal, if the problem is it was set/changed to GSM & not CDMA?
4. Could it be flashed to another mvo but since it hasn't been activated with Sprint first, would that make a difference?
I already spent a couple of weeks searching google, this & other forums & couldn't find a similar situation. Contacted everyone possible at Sprint support. Their solution was take it to a Sprint repair store, which is a 3 hour drive. Just to see if it was ever flashed which it wasn't. I guess I'll do the store if I can't get help here. I was hoping just some simple setting changes might fix it.
Can anyone please help with this problem or give options?
If your phone is in fact a Sprint branded phone then yes you can activate it on the Sprint network. I assume the esn and meid numbers are attached on the back of the phone beneath the battery. If so then all you will need to do is flash the stock Sprint rom on your phone using odin. I would first get your phone back to factory condition and verify everything works by visiting this thread...
http://forum.xda-developers.com/showthread.php?t=2591898
Follow the instructions to get your phone back to original out of box condition. Good luck.
This is my second LG G4. The first device had an issue where it would not boot up completely and when it did it was not reading the LTE sim card. My wireless carrier swapped it out. This device was working fine the first day I got it but I noticed that downloads were slow, like updates through Google Play. After investigating I found that even though the device was connected to WIFI, it was downloading stuff over the mobile network. Then, I started having problems. If I restarted the device, the Wifi button that you use to turn on or off wifi would become stuck and continually blink as it was being clicked but wifi never would come on.
I have tried resets to factory state. In some instances, this would fix the issue, but only temporarily. The issue would soon begin to happen again. There was even one reset where the device going through the setup process could not turn on wifi.
I think this may be a hardware issue but dread going up to the carrier store. I am past my 14 day period. They had to order me a new phone from the warehouse because they did not have any reconditioned devices but I don't really understand how it is okay for them to give out reconditioned devices for something that should be covered under the manufacturers warranty. I also don't understand why they cannot swap it out with the stores stock. When they ordered the last one, they told me 3-5 business days. This was on a Monday. Apparently something happened and the device never got ordered so Thursday when I called to check on the status of the device, I was told they had to do the order again. I was without a device on their service for eight days which in my opinion is also ridiculous.
I just really dread going up there and dropping my phone off for one of them to say we did a hard reset to fix it, and then I bring it right back home and it happens again and I have to go back up there. Something tells me LG didn't do a lot of QC when they were manufacturing these devices.
I wanted to know if anyone else had the wifi issue I have described above?
Just started happening to me today..wifi icon in status bar blinks like a stop light on crack and it won't turn on or connect to any wifi. gonna go to a sprint store to try to exchange it I'll let you know what happens
Sent from my LGLS991 using Tapatalk
stam27 said:
Just started happening to me today..wifi icon in status bar blinks like a stop light on crack and it won't turn on or connect to any wifi. gonna go to a sprint store to try to exchange it I'll let you know what happens
Sent from my LGLS991 using Tapatalk
Click to expand...
Click to collapse
I hope you have no issues exchanging it. I got the same guy that supposedly originally ordered the replacement device the first time. Normally they make you come back an hour later but he rushed right out and said, "Your device is defective." and gave me the same spiel about how it is two new and they don't have any reconditioned devices so a new one would arrive from the warehouse in 3-5 business days.
The only reason I am still using Sprint is because they can get signals in places like hospital emergency rooms that the other providers can't because of the 800mhz. I seem to recall, but maybe my imagination is inventing something, that when I had issues with devices on "T" and Verizon that they swapped the devices out of existing store inventory, but I could be wrong.
At first I thought the issue was software related. Also, This will be the third time I have to buy a glass screen protector. The first one I got from Amazon. They never offered to replace it, although they should replace it. The second one, I got when they replaced my device. Today the dude tells me he can transfer my glass. Never heard of that happening without issues.
So sprint will exchange it cause I've only had the phone for5 days but i have to go to a different store to exchange it cause my store doesn't have any left with black leather..so back to the g2 running cloudy3.3 till i can go to a different store
Sent from my LG-LS980 using Tapatalk
Needed a phone to fill the app-gap coming from Windows(don't judge) until contract expires, and bought a H791 5X on ebay last October. (more on that). Works very well for about 8 month, then it started bootlooping. Searched XDA and found thread by xcnathan32, managed to revive it. Yesterday it was updating apps(not OTA security patch), dropped dark, and won't turn on at all. Held power+vol down until fingers turned blue, and maybe 1 in 20 chance it will light up, warns that bootloader is unlocked, then stop responding and drop dark again. Twice I got it to get to recovery screen, but it froze on one occasion, and on the other occasion shows a weird orange line towards bottom of screen, and I wasn't able to flash anything before it froze again.
As I'm fairly certain this is a hardware issue, I tried chatting LG support. Gave them IMEI, and they say this is a international phone, so LG USA won't support it. chatted with Google, really nice service, but when I gave them IMEI they couldn't bring up any warranty option since they don't have my IMEI in inventory...suggested calling LG support. Just called them, and they checked IMEI and said the same thing from chat(they even greeted me by name without me saying a word), but they did tell me my IMEI belongs in JAMAICA. YeahMan. Or...NoMan?
So I'm running out of options - what should I try next? give up? Go the Chinese route for repair?(and 4GB upgrade?) new ones are on ebay for ~230 so repair in US doesn't make much $ sense...
TL;DR: got international 5x, bootlooped, no repair from LG/Google, what do?