Anyone else get a call from Tmobile?
They are looking into whether or not the phone was fraudulently purchased, I don't like the sound of this.
The rep said there is nothing I need to do now, but I should have my receipts and all that in order. I don't know what this means, but it's a bad sign. =(
What?
Sent from my SM-N900T using xda app-developers app
Did you verify the call was actually from t-mobile? Also, you contact Negri? I personally have not dealt with them, but I would suggest verifying t-mobile truly called me and then taking it up with Negri.
tweaking my note 3-alpha style
Unless some third party tapped into Negri's customer database, it's most likely T-Mobile.
Can't say that I'm surprised something like this would happen.
Actually be very careful who you speak to. Anyone Know whitehawkx, Dev on vibrant/S2 and others, anyway he just tweeted today that someone hacked his T-mobile acct, by saying they were T-mo and asked him to do a survey. Just be careful the info you give out.
Sent from my SM-N900T using XDA Premium 4 mobile app
explodingboy70 said:
Actually be very careful who you speak to. Anyone Know whitehawkx, Dev on vibrant/S2 and others, anyway he just tweeted today that someone hacked his T-mobile acct, by saying they were T-mo and asked him to do a survey. Just be careful the info you give out.
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks for the warning and I certainly hope it isn't some scam trying to get my information.
But I'm pretty sure it was Tmobile's number (800-937-8997) that was on my caller id and when I called it back it directs to Tmobile customer service. I'm pretty sure it is Tmobile. I've already contacted Negri to see what they say.
I hope this all works out and that I can keep my phone and not get blacklisted.
Just for further information:
They asked where I bought the phone and I told them Negri and how much I paid for it.
neoWhite said:
Thanks for the warning and I certainly hope it isn't some scam trying to get my information.
But I'm pretty sure it was Tmobile's number (800-937-8997) that was on my caller id and when I called it back it directs to Tmobile customer service. I'm pretty sure it is Tmobile. I've already contacted Negri to see what they say.
I hope this all works out and that I can keep my phone and not get blacklisted.
Just for further information:
They asked where I bought the phone and I told them Negri and how much I paid for it.
Click to expand...
Click to collapse
It IS possible to spoof a caller ID so that is nothing to go by. I could call you from your bank's phone number and play the old game of social engineering to get your account information the same way. What may have happened is that the Note was stolen or is within the same batch of phones that may have had a shipment stolen. I can't see T-Mobile locking you out of your own phone over this as long as you have a proof of purchase
Sent from my SM-N900T using Tapatalk
neoWhite said:
They asked where I bought the phone and I told them Negri and how much I paid for it.
Click to expand...
Click to collapse
Can't imagine anyone calling me and asking for that info and getting any kind of answer from me.
Nice phishing attempt. Caller ID can be spoofed.
explodingboy70 said:
Actually be very careful who you speak to. Anyone Know whitehawkx, Dev on vibrant/S2 and others, anyway he just tweeted today that someone hacked his T-mobile acct, by saying they were T-mo and asked him to do a survey. Just be careful the info you give out.
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Flippy125 said:
It IS possible to spoof a caller ID so that is nothing to go by. I could call you from your bank's phone number and play the old game of social engineering to get your account information the same way. What may have happened is that the Note was stolen or is within the same batch of phones that may have had a shipment stolen. I can't see T-Mobile locking you out of your own phone over this as long as you have a proof of purchase
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
krelvinaz said:
Can't imagine anyone calling me and asking for that info and getting any kind of answer from me.
Nice phishing attempt. Caller ID can be spoofed.
Click to expand...
Click to collapse
^^ Yes, this is why I asked if you verified it was truly t-mobile. You can call them back. If they called you, it will be noted in your account. But I do not answer ANYONE, who calls and asks me something. If someone calls me, I will hang up, then call the company after getting the name of the person that supposedly called me. If they have it noted that there is some important information that needs to be discussed, great, but otherwise it is always a terrible idea to answer anything from anyone without verifying. Hell, when you call them they make you give them a pin, answer security questions, etc... There is a reason they protect your identity, I would hope you like to protect yourself from someone else.
Sorry for the rant, I know a few people that have been caught by this type of stuff, and being in the military, they ingrained the "social engineering" aspect into me, so I am cautious about everyone who calls me. But, I am basically saying to be careful. So give them a call and ask them if they called you. This way at least you'll know if it is a legitimate claim or not.
noobtoob said:
^^ Yes, this is why I asked if you verified it was truly t-mobile. You can call them back. If they called you, it will be noted in your account. But I do not answer ANYONE, who calls and asks me something. If someone calls me, I will hang up, then call the company after getting the name of the person that supposedly called me. If they have it noted that there is some important information that needs to be discussed, great, but otherwise it is always a terrible idea to answer anything from anyone without verifying. Hell, when you call them they make you give them a pin, answer security questions, etc... There is a reason they protect your identity, I would hope you like to protect yourself from someone else.
Sorry for the rant, I know a few people that have been caught by this type of stuff, and being in the military, they ingrained the "social engineering" aspect into me, so I am cautious about everyone who calls me. But, I am basically saying to be careful. So give them a call and ask them if they called you. This way at least you'll know if it is a legitimate claim or not.
Click to expand...
Click to collapse
Well thanks for all that. I will try and be more careful. But if it were someone phishing I don't know what they would do with that information -- seems pretty random to me. I didn't even tell them how much exactly I paid for it -- just gave them an estimation.
I verified with Tmobile, it was a rep that called me as noted in my account -- but they did not specifically say what that matter was.
But again, thanks for your tips guys -- I will be far more cautious next time. This is a good lesson for me to never be caught off guard.
That's good to hear. Probably because there are a ton of fake note 3's out there, and they want to make sure you didn't get one of those. They can always seem real enough, or as Flippy125 said, the shipment may have been lost or stolen, then sold without knowledge to vendor. Hope all is well though.
tweaking my note 3-alpha style
It might have something to do with the fact that Negri seems to be selling (or at least has sold) phones that were later blocked by T-Mobile (i.e. they were buying used phones and selling them as new). It's in a thread that I started when I order from Negri (and later cancelled). T-Mobile might be investigating that. I have no proof of that, it's just a theory.
I don't give out any information by period!!
?
Sent from my Galaxy Note 3
My phone is blacklisted.
I will never trust another reseller again. This stinks.
neoWhite said:
My phone is blacklisted.
I will never trust another reseller again. This stinks.
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Click to collapse
Wow, that absolutely sucks, I'm so sorry.
I would try to get ahold of Negri ASAP
Damn dude, that's crap. Why is it blacklisted?
kabuk1 said:
Damn dude, that's crap. Why is it blacklisted?
Click to expand...
Click to collapse
According to an IMEI check, it's blacklisted most likely due to nonpayment. Meaning whomever Negri purchased the phone from -- they didn't pay off the remaining balance of that phone. At least that's my guess.
That should fall back on Negri, if they want to maintain their business anyway. Otherwise I'd be pursuing legal action, which IMO, they wouldn't have a leg to stand on.. Guess it's up to them at this point.. Have you spoken with Negri, what's their position?
Sent from my SM-N900T using XDA Premium 4 mobile app
Pikezer1337 said:
Wow, that absolutely sucks, I'm so sorry.
I would try to get ahold of Negri ASAP
Click to expand...
Click to collapse
I contacted Negri and they told me to RMA it. Has this happened to anyone else before?
Also just in an attempt to go beyond Negri, I tried contacting my CC and Paypal about it but they couldn't dispute the charges given the length of time (about 2 months) since the purchase date.
So far, it seems my only resort is hope that Negri takes care of this.
Btw, I contacted Tmobile and they asked me to write the Legal Department a letter if I want to submit and/or ask for further details.
One of my two note 3s got blocked yesterday, trying to contact somebody at Negri during the weekend is impossible. Called, emailed, and tweeted. Even called the owner. I'll update after I get a hold of someone
Sent from my SM-N900T using Tapatalk
Related
I know another person has posted he/she got out of their contract....plenty have posted about credits ranging from $10-60
I was able to get $150 LOS of service credit and my upgrade back
This is sprint's fault as much as samsung and until I have a fully functional $500 phone that behaves as such, I won't stop relenting against sprint
they screwed the pooch...they should have properly tested this and they clearly didn't
I also have it notated in my account that if this issue is not resolved by the end of this month, I will be getting more credits on a rate of almost $3 per day
we all need to keep the pressure on sprint and force them to fix this issue. once they realize they are losing money by sending out new phones and giving credits, they will take this issue more seriously
Until then, they will just sweep it under the rug and hope we all forget about it
so please report back with what you have gotten
So far I got a $150 credit and upgrade back
ONLY SPEAK WITH ACCOUNT SERVICES. DO NOT ALLOW THEM TO TRANSFER YOU SINCE IT GETS THEM OFF THE HOOK FOR THE SURVEY. ONCE THEY TRANSFER YOU, EXPECT THE CALL TO HANG UP....YES THEY DID IT ON PURPOSE TO GET RID OF YOU
Thanks eye for reposting. Remember ignore the trolls that will try to take over your topic. Very important to keep the pressure on Sprint.
My Results from contacting sprint Account services speaking to REAL manager
"No contract"
"credits till update comes"
dallastx said:
Thanks eye for reposting. Remember ignore the trolls that will try to take over your topic. Very important to keep the pressure on Sprint.
My Results from contacting sprint Account services speaking to REAL manager
"No contract"
"credits till update comes"
Click to expand...
Click to collapse
I just managed to get my upgrade back. They wouldn't let me out of the contract but at least I have my upgrade back so I can grab a new phone when a suitable one comes out
Win! A $150 credit plus a new upgrade and I can still keep this phone. Just refer to your lemon laws folks!
eyecon82 said:
I just managed to get my upgrade back. They wouldn't let me out of the contract but at least I have my upgrade back so I can grab a new phone when a suitable one comes out
Win! A $150 credit plus a new upgrade and I can still keep this phone. Just refer to your lemon laws folks!
Click to expand...
Click to collapse
Aren't lemon laws for cars only?
ffolkes said:
Aren't lemon laws for cars only?
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Click to collapse
Yes they are but I didn't mean to call them literally what I meant was that this is a known issue that they can look up in their system so it is a known fact this phone is defective
I just got off of the phone with Account Management & they refused to acknowledge that there is a LOS issue with this device. Refused any type of a credit. I was told to go to my nearest service center & have the tech's look at it.
Super....
Celmo said:
I just got off of the phone with Account Management & they refused to acknowledge that there is a LOS issue with this device. Refused any type of a credit. I was told to go to my nearest service center & have the tech's look at it.
Super....
Click to expand...
Click to collapse
Call technical support person have them note your account that this is a known issue. Then call account services since they probably don't have access to that information
I got 70 so far. They said that there was quite a few people that had this problem so they credited me.
Sent from my SPH-D710 using XDA App
mobeast17 said:
I got 70 so far. They said that there was quite a few people that had this problem so they credited me.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
This is exactly why I want you guys to call in. It will create a firestorm because of all the credits then they will look into it.deeper and get this thing fixed
Celmo said:
I just got off of the phone with Account Management & they refused to acknowledge that there is a LOS issue with this device. Refused any type of a credit. I was told to go to my nearest service center & have the tech's look at it.
Super....
Click to expand...
Click to collapse
Keep calling and your complaint automatically turns into presidential complaint after so many calls...When they say what do you want...be prepared to tell them exactly what you want. No hesitation as they will be more likely to honor your wish.. As the OP said, the more people who call and take money out of Sprint's hands the pressure will be put on WHOMEVER "Samsung/Sprint/" to come up with a solution.
---------- Post added at 03:34 PM ---------- Previous post was at 03:26 PM ----------
ffolkes said:
Aren't lemon laws for cars only?
Click to expand...
Click to collapse
Electronic Lemon Law varies by state but all states are under UCC
All 50 states have a Uniform Commercial Code, also known as the UCC, which governs the way manufacturers and retailers do business. The UCC also offer protection to consumers, including a sort of "lemon law" for certain, qualifying purchases. While the UCC is not the same as an electronics lemon law, it does help consumers recover their money if they end up with a defective product.
Take it from a former csr call on Sunday and Monday that's their ***** days where they will hand out creds like crazy
Samsung Galaxy S Dos indeed
What's the number for account services?
shinedown87 said:
What's the number for account services?
Click to expand...
Click to collapse
+1
Sent from my Sprint Galaxy S2
This will get you straight through to the employee line which handles customers accounts as well..Don't speak to them regarding issue. Tell them you need to cancel your service and only want to speak to someone who can cancel...They will transfer you to account services. This method is not straight through to account service main number, as it changes to often. You don't have go through prompts to speak to anyone though! 888-603-7981
A lady at sprint gave me $20 and told me that's out of courtesy. When I asked for more, she told me to call samsung and ask the rest from samsung! LOL! Called 3 different times and nobody seems to be aware the LOS bug on our ET4G.
Total $20.
Zexell said:
A lady at sprint gave me $20 and told me that's out of courtesy. When I asked for more, she told me to call samsung and ask the rest from samsung! LOL! Called 3 different times and nobody seems to be aware of issuing credits for the LOS bug on our ET4G.[/QUO
TE].
Tip: When you ask to speak to a supervisor which is the only one who can authorize amounts over $30-$40 they will try to pass you to a escalations TEAM MEMBER. Ask them if there title at Sprint is supervisor? They have to say no, and will tell you they can have there supervisor call you in 30 minutes. Tell them you will keep calling till their supervisor calls back. Chances are they will put you on hold and hangup or get there supervisor. Calling back cost everyone at sprint money all the way down to the employee. They all feel it. Oh and be sure your in the right dept "account services"
EDIT Another misconception...Corporate doesn't have to approve anything as you will get from reps.
We pay sprint, they don't pay us.
Click to expand...
Click to collapse
So someone actually got their upgrade BACK?! I bought mine off contract so maybe I have some more bargaining power...
Sent from my SPH-D710 using XDA App
I just got off the line with an account manager from the # posted earlier. I got 79.99 back per month, every month until the update is released. Also, I got the call recorded and the transaction ID to prove it.....Boo-yah.
The first time I called they hung up on me because I told them I was recording the call...policy I guess.
Sent from my SPH-D710 using xda premium
Perfect! Thanks for her name. I got mine from manager named christina. So how much did you get Back today? Make sure you get it all notated for when you have to call back next month if problem is o fixed by then.
brentspink said:
I just got off the line with Renka, an account manager from the # posted earlier. I got 79.99 back per month, every month until the update is released. Also, I got the call recorded and the transaction ID to prove it.....Boo-yah.
The first time I called they hung up on me because I told them I was recording the call...policy I guess.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Sent from my SPH-D710 using XDA App
brentspink said:
I just got off the line with Renka, an account manager from the # posted earlier. I got 79.99 back per month, every month until the update is released. Also, I got the call recorded and the transaction ID to prove it.....Boo-yah.
The first time I called they hung up on me because I told them I was recording the call...policy I guess.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Good for you man! Another testimony of making sprint feel the heat. More testimonies to come.
Even if you just got $10...Everyone let us know you are putting the heat on sprint.
Anyone who is reading this...Don't wait till the end of your billing cycle to call in. First question will be "why are you just now telling us" Call Now!
I'm leaving the country for my Reserve time tomorrow, and need to get my Galaxy S3 unlocked. T-mobile has been running me around and not giving me a code. Can anyone help me to get this unlocked so I can use it OCONUS while I'm gone starting tomorrow morning? I can provide IMEI upon request
As far as I know you either have to get it from tmobile or buy it online. Haven't heard of another way for this phone, sorry. Be safe man!
Sent from my SGH-T999 using xda app-developers app
Buy an unlock code from eBay
Sent from my SGH-T999 using xda premium
Android_Monsters said:
Buy an unlock code from eBay
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
I wouldn't pay for it id ask tmobile and tell them you are leaving for military reasons and they should gove it to you.
Sent from my SGH-T999 using Tapatalk 2
elesbb said:
I wouldn't pay for it id ask tmobile and tell them you are leaving for military reasons and they should gove it to you.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
He said tmobile has been running him around and not giving him the code...at least bother reading the whole post
lazarat said:
He said tmobile has been running him around and not giving him the code...at least bother reading the whole post
Click to expand...
Click to collapse
I highly doubt that if he really told T-Mobile he was leaving the Country they would not give him an unlock code, that's Verizon level BS, not T-Mo
z0phi3l said:
I highly doubt that if he really told T-Mobile he was leaving the Country they would not give him an unlock code, that's Verizon level BS, not T-Mo
Click to expand...
Click to collapse
Verizon phones aren't locked.
Sent from my SGH-T999 using xda premium
Dont listen to people talking about "tricks" or "just say you wanna cancel."
Just call in, talk to customer care. If you feel you are getting the runaround, then ask why you cannot get the code and then speak with a manager. Not because a manager has more power to do what a care agent cant (trust me, they don't in this case)....but a manager may be able to understand you better if there seems to be a breakdown in communication between you and the customer service agent.
Not to mention that if you have filed for the unlock code before, the offline team that process the code should have told you why they cannot give you the code. If they gave you a wrong code, it is possible that the imei number inputted was wrong and needs to be resubmitted. Make sure they use the imei directly off the device and not off the systems.
So long as it has been 40 days since you activated your account, and you bought the phone from a TMobile sales channel (not on ebay or anything) than you should have no problem having the unlock request sent in. It may take a couple days for the code to come to you, though. It comes by email.
If you are traveling out of the country, than get the international customer care number. You can call in to customer care using this number, and call from anywhere in the world and will not be charged anything to talk to customer care.
There are some restrictions, of course. You have to be current on your bill is a big one.
This is all general information. They should be able to tell you all this or anything else needed if you call in. They should be open in a little under 3 hours.
Please read forum rules before posting
Questions go in Q&A
Thread Moved
Friendly Neighborhood Moderator
phoenixbennu said:
Dont listen to people talking about "tricks" or "just say you wanna cancel."
Click to expand...
Click to collapse
These tricks do work though.
The retention department are the senior csr and know all the stuff already. You don't need to say you want to cancel, just tell them you situation. They'll most likely help you better.
I assume the csr have been pretty bad lately, hearing all these unhelpful examples. They probably hired a lot of new people recently.
Sent from my SGH-T999 using xda app-developers app
Called a while ago, like two days after getting my phone and explained my reason (it's for when I'm out of the country). Had no problem and the guy took my IMEI, sent it off to Sammy, and I got an e-mail a few days later with my devices code.
If you can't get any luck through 611, try going to Google+ and ask T-Mobile on there to help. The employees behind the account often are helpful!
I am in the same exact boat. I am already over seas and stuck with no support from tmobile because I haven't had my phone long enough. I can't find anyone who has manually unlocked the t mobile version. Samsung won't help either because they say they can't verify phone ownership and tboblie will not contact samsung. Tmobile says they get the codes from Samsung and Samsung said they won't until tmobile says it's ok
ok i figured it out , kinda . since i havent had my phone for the 40 days t mobile wont send me my unlock code. Being i am overseas and want to use the phone and not buy a new one i was turned onto unlockclient.com paid my $25 and unlocked my phone in 5 min... yes it was that easy and thankfully the tmobile gs3 is a pina (sp) band because i am using a 1700 band and still get 4g
Ebay has the code for $8.
DragerSpins said:
I'm leaving the country for my Reserve time tomorrow, and need to get my Galaxy S3 unlocked. T-mobile has been running me around and not giving me a code. Can anyone help me to get this unlocked so I can use it OCONUS while I'm gone starting tomorrow morning? I can provide IMEI upon request
Click to expand...
Click to collapse
Just call 611 tell the your situation and they will ask you some info and in a day or so you will be emailed you code. You have to have been on tmobile for about three months. They are cool about that and never given a hard time to myself or others I know that had done so.
This is one area where tmo excellent.
Sent from my SGH-T999 using xda premium
I purchased a T-Mobile Galaxy S3 from Negri Electronics. I signed up with T-Mobile for service. It worked great for a few weeks. Then it suddenly stopped working, meaning no phone or data, the device itself of course works fine. So I called T-Mobile and they told me the phone has been blocked, that I should take it back to Negri. Negri is closed now. T-Mobile says if they block a phone it is for fraud or suchlike. What should I make of this? Is Negri selling stolen goods? Anyone here ever have a problem like this? What if Negri won't replace it?
Inb4 lock
Sent from my SGH-T999
sun365 said:
I purchased a Sprint Galaxy S3 from Negri Electronics. I signed up with Sprint for service. It worked great for a few weeks. Then it suddenly stopped working, meaning no phone or data, the device itself of course works fine. So I called Sprint and they told me the phone has been blocked, that I should take it back to Negri. Negri is closed now. T-Mobile says if they block a phone it is for fraud or suchlike. What should I make of this? Is Negri selling stolen goods? Anyone here ever have a problem like this? What if Negri won't replace it?
Click to expand...
Click to collapse
I would contact Negri Electronics first. But it sounds like the phone was stolen.
Yeah phone must of been reported lost or stolen but why are u posting on the t-mobile s3 forms ?
Sent from my SGH-T999 using xda premium
Cause this is a T-Mobile phone, I mistakenly wrote Sprint in the message (I now see).
slim1991 said:
Yeah phone must of been reported lost or stolen but why are u posting on the t-mobile s3 forms ?
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Lmao what a troll this one. 1 u cant use sprint phone on tmobile and even if u were using it on tmobile and sprint blocked it still it would let u use it on tmobile(although thats technically impossible) and as it regards negri they are very clean and dont give a **** about those $600 you paid for that device so they would never sell stolen phone since they have been in business for so long. You sound more like those assholes that order something and switch it with some crap device purchased on craigslist then blame it on the seller which in this case is negri. If i was u i would not even try to commit fraud but if u do i hope negri reports u to the authorities and they kick ur ass in prison because fraud is illegal.
You gotta be careful buying your phone from Nigerian princesses.
Sent from my SGH-T999 using Tapatalk 2
why don't you chill out.
no one can swap anything cause there is an IMEI number that on the invoice, and of course T-mobile has the IMEI number. They probably don't sell stolen phone knowingly but whomever they bought it from either tole it or reported it stolen.
And as I stated above there is not Sprint here, I miss-wrote Sprint (which I had for six years until this round with T-Mobile).
lazarat said:
Lmao what a troll this one. 1 u cant use sprint phone on tmobile and even if u were using it on tmobile and sprint blocked it still it would let u use it on tmobile(although thats technically impossible) and as it regards negri they are very clean and dont give a **** about those $600 you paid for that device so they would never sell stolen phone since they have been in business for so long. You sound more like those assholes that order something and switch it with some crap device purchased on craigslist then blame it on the seller which in this case is negri. If i was u i would not even try to commit fraud but if u do i hope negri reports u to the authorities and they kick ur ass in prison because fraud is illegal.
Click to expand...
Click to collapse
Tmobile won't do anything so your better off calling negri.
Sent from my SGH-T999 using xda app-developers app
sun365 said:
why don't you chill out.
no one can swap anything cause there is an IMEI number that on the invoice, and of course T-mobile has the IMEI number. They probably don't sell stolen phone knowingly but whomever they bought it from either tole it or reported it stolen.
And as I stated above there is not Sprint here, I miss-wrote Sprint (which I had for six years until this round with T-Mobile).
Click to expand...
Click to collapse
Hahahaha sure hahahahahaha dude negri sells the latest smartphones in the market all people value negri for its customer service and its owner personally deals with every single order and out of who knows how many millions sales a year they make they need to sell u a stolen phone so can make a $600 straight profit? U remind me of this kid trying to screw with dailysteals and decided to post on xda saying he received an empty box and trying to make his claim kinda more believable. Anyway good luck i wont post again because iknow all u trying to do is grab some attention so that this becomes huge and possibly negri get scared that their image might get hurt if people hear about this
sun365 said:
I purchased a T-Mobile Galaxy S3 from Negri Electronics. I signed up with T-Mobile for service. It worked great for a few weeks. Then it suddenly stopped working, meaning no phone or data, the device itself of course works fine. So I called T-Mobile and they told me the phone has been blocked, that I should take it back to Negri. Negri is closed now. T-Mobile says if they block a phone it is for fraud or suchlike. What should I make of this? Is Negri selling stolen goods? Anyone here ever have a problem like this? What if Negri won't replace it?
Click to expand...
Click to collapse
In all honesty, I think you're SOL if tmobile wouldn't do anything.
Do you have proof of purchase? Also does the receipt have the IMEI number? If so t-mobile ought to be able to help if you have this evidence.
and if that doesn't work..
I assume you're in MIAMI.. but if you happen to be in LA you can bring proof and your phone in person to the company.. not so sure how legit the location is but this is what pops up on google:
Address: 130 McCormick Ave, Suite 101, Costa Mesa, CA 92626
Phone: (888) 358-6358 x4
Hours:
Mon-Fri 7am–6pm
Sat-Sun Closed
Perhaps you work for Negri, or maybe you are just board and stupid but no one said that -
phone cost $600
that they would be making $600 profit if it was stolen
that they knew that it was stolen
The fact is that the phone has been reported stolen or something similar.
lazarat said:
Hahahaha sure hahahahahaha dude negri sells the latest smartphones in the market all people value negri for its customer service and its owner personally deals with every single order and out of who knows how many millions sales a year they make they need to sell u a stolen phone so can make a $600 straight profit? U remind me of this kid trying to screw with dailysteals and decided to post on xda saying he received an empty box and trying to make his claim kinda more believable. Anyway good luck i wont post again because iknow all u trying to do is grab some attention so that this becomes huge and possibly negri get scared that their image might get hurt if people hear about this
Click to expand...
Click to collapse
You checked "Yes this is a question"
Guess where it belongs?
Moved to Q&A
FNM
lazarat said:
Hahahaha sure hahahahahaha dude negri sells the latest smartphones in the market all people value negri for its customer service and its owner personally deals with every single order and out of who knows how many millions sales a year they make they need to sell u a stolen phone so can make a $600 straight profit? U remind me of this kid trying to screw with dailysteals and decided to post on xda saying he received an empty box and trying to make his claim kinda more believable. Anyway good luck i wont post again because iknow all u trying to do is grab some attention so that this becomes huge and possibly negri get scared that their image might get hurt if people hear about this
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Is that necessary? This guy has enough problems. You ever think it is for real? Man xda and the flaming is out of control. Mods will you do something already.
Sent from my SGH-T999 using xda premium
belial20xx said:
Is that necessary? This guy has enough problems. You ever think it is for real? Man xda and the flaming is out of control. Mods will you do something already.
Sent from my SGH-T999 using xda premium
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Not disagreeing with your view if tmobike is not flaming.
OP, go straight to Negri. They will sort it out. Likely one of their distributors screwed up.
Sent from my SGH-T999
I am in touch with Negri, they claim they will resolve it but are dragging their feet. Apparently I'm the only Negri customer with whom this has occurred .
joshnichols189 said:
Not disagreeing with your view if tmobike is not flaming.
OP, go straight to Negri. They will sort it out. Likely one of their distributors screwed up.
Sent from my SGH-T999
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sun365 said:
I am in touch with Negri, they claim they will resolve it but are dragging their feet. Apparently I'm the only Negri customer with whom this has occurred .
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I'm not sure I believe that. I am pretty sure I read somewhere that this had happened to someone else, but it was a while ago. Negri resolved it but still, that's ****ty business.
Sent from my SGH-T999
If they don't fix it, file a complaint with your credit card company and ask for you money back.
For sure.
They are saying they will fix it. First they wanted me to pay for return shipping! Hell no, you sell a faulty (stolen?) product and I pay for shipping it back! (Not saying they stole or knew it was stolen, but that the risk they take when they buy - if I wanted the risk I could have gone about it on Craigslist.) But I'm still very pissed off cause they finally sent me a label, and it was for FedEx Ground, very slow, so I have to be out for 2 weeks without a phone!
colorado_al said:
If they don't fix it, file a complaint with your credit card company and ask for you money back.
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sun365 said:
I am in touch with Negri, they claim they will resolve it but are dragging their feet. Apparently I'm the only Negri customer with whom this has occurred .
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You are not the only one :`(
Hey guys, long time no post on XDA.
I traded my iPhone 4s and cash for a Galaxy s3, and I tested it with my simcard in it before the purchased (made a call, texted, etc.) and everything worked great.
I promptly restored it (Cyanogenmod was already installed) and wiped everything to get rid of his apps and pictures and stuff. Well ever since I wiped, and I go to make a call, I get this message:
"We're sorry but this device is blocked on this network."
I've googled and some people (on other devices) have said while running Cyanogenmod, their IMEI has changed to a blocked one.
Has anyone else ran into this? Did I by a stolen phone and it coincidentally stopped working after I flashed.
It sucks because my ONLY PHONE I traded to him AND cash. Hating life lol
Hate to say it.... but it sounds like you got scammed. Whenever buying a phone from someone, especially nowadays, you should ALWAYS do so at a brick and mortar location for your carrier so they can witness the sale of the phone. More than likely, after making the sale, he probably called AT&T or whichever carrier used, and told them that his phone was stolen. They blacklist the phone, and send him a replacement.
It ain't over till its over...!
My advice to you,
If you still have the sellers contact info (e.g. phone number, email address, etc...) go to the carrier store where the phone is from and tell them the story.
Although they will likely be less than helpful, get the names and/or business cards of the representatives that talked to you and write down what they say to you.
With that information, the call logs, text messages, emails, other incriminating evidence and public records listed for the contact information you have from the seller, you can take your issue to small claims court. The seller will be required to show up to court otherwise they will default to losing the case and the judge will side in your favor regardless.
Either way, if you go this route, you'll get back the monetary loss you incurred for the phone you traded, the cash you lost and the value of the blacklisted phone you received.
PSA - I have no knowledge or experience in Law what-so-ever and I am providing this advice simply as an opinion based on my observations of processes
Good luck,
Yeah, on the phone with customer support now, and that's exactly what he did.
They are letting me report mine stolen as well and giving me an early upgrade, but I'm out a phone and money on top T-T
Can't trust anyone these days.
mathewrice said:
My advice to you,
If you still have the sellers contact info (e.g. phone number, email address, etc...) go to the carrier store where the phone is from and tell them the story.
Although they will likely be less than helpful, get the names and/or business cards of the representatives that talked to you and write down what they say to you.
With that information, the call logs, text messages, emails, other incriminating evidence and public records listed for the contact information you have from the seller, you can take your issue to small claims court. The seller will be required to show up to court otherwise they will default to losing the case and the judge will side in your favor regardless.
Either way, if you go this route, you'll get back the monetary loss you incurred for the phone you traded, the cash you lost and the value of the blacklisted phone you received.
PSA - I have no knowledge or experience in Law what-so-ever and I am providing this advice simply as an opinion based on my observations of processes
Good luck,
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Very well written! I would take you as a lawyer any day haha
phuKKah said:
Yeah, on the phone with customer support now, and that's exactly what he did.
They are letting me report mine stolen as well and giving me an early upgrade, but I'm out a phone and money on top T-T
Can't trust anyone these days.
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Very nice, Way to stick it to him, sucks to be out the money but at least he sint getting off free. Ive had a good long run of great trades on craigslist, but i just got scammed recently, and the Marketplace on xda is closing because of it. Times are changing, and you cant trust people like you use to, sad sad day.
joshyy_rey said:
Very nice, Way to stick it to him, sucks to be out the money but at least he sint getting off free. Ive had a good long run of great trades on craigslist, but i just got scammed recently, and the Marketplace on xda is closing because of it. Times are changing, and you cant trust people like you use to, sad sad day.
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I've only had one XDA Marketplace transaction and it went smoothly. And all the other craigslist transactions I've dealt with went smoothly.
It just kills me that some people can be so awful. This is why we can't have nice things.
phuKKah said:
Yeah, on the phone with customer support now, and that's exactly what he did.
They are letting me report mine stolen as well and giving me an early upgrade, but I'm out a phone and money on top T-T
Can't trust anyone these days.
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Use your early upgrade and get them to price match Sams clubs 96 cent sale.
Sent from my SAMSUNG-SGH-I747 using xda premium
Intub8 said:
Use your early upgrade and get them to price match Sams clubs 96 cent sale.
Sent from my SAMSUNG-SGH-I747 using xda premium
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Good idea!
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Intub8 said:
Use your early upgrade and get them to price match Sams clubs 96 cent sale.
Sent from my SAMSUNG-SGH-I747 using xda premium
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That's awesome! I wonder if that'd work haha
phuKKah said:
That's awesome! I wonder if that'd work haha
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It should, I called yesterday and got them to price match. It's getting here Thursday
phuKKah said:
That's awesome! I wonder if that'd work haha
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It may take some work. I had a HTC one x for 7 weeks and got 3 replacements and had problems with them all. They gave me another early upgrade so 3 weeks ago I bought the s3. Yesterday they refunded me the full amount and charged me 96 cents. I did everything through the Web chat. Good luck.
Sent from my SAMSUNG-SGH-I747 using xda premium
You can still sell the phone on ebay as a "parts only" phone. Just make sure to add in the description what the problem is. I'm betting you'll get $200 or more for it.
Heck, I'll give you $50 right now.
Did you read all the IMEI threads?
I don't know anything about the issue, but I thought some folks were able to resolve it.
mathewrice said:
My advice to you,
If you still have the sellers contact info (e.g. phone number, email address, etc...) go to the carrier store where the phone is from and tell them the story.
Although they will likely be less than helpful, get the names and/or business cards of the representatives that talked to you and write down what they say to you.
With that information, the call logs, text messages, emails, other incriminating evidence and public records listed for the contact information you have from the seller, you can take your issue to small claims court. The seller will be required to show up to court otherwise they will default to losing the case and the judge will side in your favor regardless.
Either way, if you go this route, you'll get back the monetary loss you incurred for the phone you traded, the cash you lost and the value of the blacklisted phone you received.
PSA - I have no knowledge or experience in Law what-so-ever and I am providing this advice simply as an opinion based on my observations of processes
Good luck,
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Click to collapse
I used to do a bit of small claims stuff for a job a long time ago. Let me add a bit of information at least for California. Probably similar elsewhere.
While you can notify the person about the lawsuit and court date any way you want, if the person does not show up, you can not get a default judgement without proving that the other person knew about the lawsuit and court date.
You have to "serve" notice of the claim and court date on the person, which means needing a home or work address to do so. Basically have to prove to the judge that the person knows about the suit and court date. There are rules for who can serve notice and how it can be done. Has to be someone not related to the lawsuit and they have to file an affidavit with the court that they did reach the person and serve the notice. You see this in tv and the movies where the person will hand the papers and say "you've been served". The fee for that person who serves the notice can be included in the claim if it is someone who does it for a living.
The judgement itself doesn't mean automatically getting your money. Collecting on the judgement is a separate thing than getting it. The court just rules, they don't collect. There are several routes to collect, but it takes knowing things about the person. You can garnish wages, or put a lien on their real estate. Or do some other things. But without knowing where the guy works, it is not easy to collect and sometimes costs money to do so.
However, some people will pay upon hearing about the lawsuit. Others will pay it upon hearing about the judgement since it will show up on credit reports. May take some bluffing as well. In this case saying you'd take it to AT&T to support them claiming insurance fraud or something.
Overall, not a pleasant experience, and more time consuming than it seems. But for someone with the time and with enough of a loss, it may make sense.
That's a damn shame, now you gotta take a 2 year contract for no reason. At least he won't be able to use his phone though. Why can't they remove it from the list? Security reasons?
Does this apply to Canada?
I sold a iPhone 4 while still on contract with Fido, called them and told them it was stolen and all I got was too bad lol. I wasn't expecting anything mind you, and a Fido rep actually recommended told me to do this a week prior. I wasnt elegible for a upgrade (too soon on contract). This way, with the cash I made from selling I can pay for the early cancellation penalty, plus have extra for new phone on a new contract. I essentially got a iPhone 4S for free but on a new contract.
I didn't even know carriers helped you out if a phone got stolen. Mine is either in my pocket or in my hands so I don't have to worry about this anyways.
And if this does apply to Canada I will second guess buying from Kijiji or Craigslist. I've purchased so many phones in the past that this has me a little concerned.
Sent from my SGH-I747 using xda app-developers app
g2tegg said:
Does this apply to Canada?
I sold a iPhone 4 while still on contract with Fido, called them and told them it was stolen and all I got was too bad lol. I wasn't expecting anything mind you, and a Fido rep actually recommended told me to do this a week prior. I wasnt elegible for a upgrade (too soon on contract). This way, with the cash I made from selling I can pay for the early cancellation penalty, plus have extra for new phone on a new contract. I essentially got a iPhone 4S for free but on a new contract.
I didn't even know carriers helped you out if a phone got stolen. Mine is either in my pocket or in my hands so I don't have to worry about this anyways.
And if this does apply to Canada I will second guess buying from Kijiji or Craigslist. I've purchased so many phones in the past that this has me a little concerned.
Sent from my SGH-I747 using xda app-developers app
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you do realize you just admitted to scamming your carrier/the person you sold your phone to right? Even though your scam failed because your carrier was aware of your tactics, it doesn't mean you didn't attempt it.
you are the definition of an @sshole.
wouldnt this fall under theft by deception? I would consider a police report depending on the amount of cash
darkcurrent said:
you do realize you just admitted to scamming your carrier/the person you sold your phone to right? Even though your scam failed because your carrier was aware of your tactics, it doesn't mean you didn't attempt it.
you are the definition of an @sshole.
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I never scammed the buyer you tart. Whether I told my carrier it was stolen or I gave my phone to my wife it wouldnt make a difference. With the money from selling I bought my way out of my contract and purchaced a new one. The fact that a Fido rep recommended me to do this goes to show this is not scamming
And I never attempted to get a free phone at all. Like I said, not sure if your able yo read properly but my intentions were never to get a free phone for nothing.
Anyways, carry on.
Sent from my SGH-I747 using xda app-developers app
I still wouldn't want to do any business with you!
So I bought a phone that was working until today and all of the sudden it is a reported stolen phone and I can't get in touch with the seller. It was a Verizon Pixel 2 xl. I was using it on MetroPCS successfully until today. Can this be unlocked somehow?
I think you better report to the police. Possession of stolen property is a crime
Unless it belonged to the seller and he didn't pay it off..... Thanks for the lack of help.
Can you go to a Verizon or Metropcs store to check it out...
You are out of luck unless you can straighten it out with Verizon.
Nickdroid86 said:
So I bought a phone that was working until today and all of the sudden it is a reported stolen phone and I can't get in touch with the seller. It was a Verizon Pixel 2 xl. I was using it on MetroPCS successfully until today. Can this be unlocked somehow?
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If Seller will not immediately refund the purchase, the Only thing to do with a stolen phone is tell local police the entire story about Seller.
You can't get a stolen phone to function once blacklisted. If you could find a shady character to "flash" something, you would sooner or later be found out.
Not worth it.
michaelbsheldon said:
If Seller will not immediately refund the purchase, the Only thing to do with a stolen phone is tell local police the entire story about Seller.
You can't get a stolen phone to function once blacklisted. If you could find a shady character to "flash" something, you would sooner or later be found out.
Not worth it.
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I know this doesn't help now, but you have to keep it in mind about a deal that is too good to be true -- it usually isn't.
But let me ask you this; how exactly do you know that its been reported stolen? If you're trying unsuccessfully to connect a stolen phone to a network using your sim card, that would alert your service provider to the fact that you have a stolen phone, and so I would suspect that you can expect the police to knock on your door shortly.
Ok, so let's get the 800-lb gorilla out of the way here. The phone has been blacklisted. Why has it been blacklisted? Either the seller cancelled their service and refused to pay the ETF fee, or the device was stolen. Regardless of why, both options lead to the same end result: an unusable device.
If the device is blacklisted due to the seller refusing to pay the ETF, the only way to resolve the issue is to pay the ETF fee.
If the device is blacklisted due to being stolen, nothing will resolve the issue. The P2XL would need to be sold, either as a parts device, or to a buyer out of the country.
Unlocking a device will not help here, and in the case of Verizon is moot: Verizon does not SIM lock their devices. A few years ago it was possible to switch carriers and get around the blacklist, but that has changed. The carriers all access the same blacklist, and a device blacklisted on one carrier is blacklisted on all of them. The one loophole in the blacklist is if the device is transported outside of North America. The blacklist in the US is not used worldwide, and thus devices outside of the country will work.
Now that we've covered the issue of blacklisting, let's touch on the theft issue. It's very unlikely that Verizon is going to send anyone to retrieve the device. Even though the device costs a fair amount of cash, the carriers cannot pinpoint exactly where the device is, except to note that it's using a specific cell tower. By blacklisting the device they have rendered it unusable and have already written it off.
if you bought it via swappa or something like that you can file a claim against the user
if via craigslist or in person, you have no real recourse
96carboard said:
I know this doesn't help now, but you have to keep it in mind about a deal that is too good to be true -- it usually isn't.
But let me ask you this; how exactly do you know that its been reported stolen? If you're trying unsuccessfully to connect a stolen phone to a network using your sim card, that would alert your service provider to the fact that you have a stolen phone, and so I would suspect that you can expect the police to knock on your door shortly.
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It worked yesterday when i first added it to my ascot. Today, this afternoon it stopped working and when i checked the IMEI, it was reported lost or stolen. It wasn't yesterday when I checked it. Seller is MIA. Can I order a motherboard or something for it that will fix the issue?
Nickdroid86 said:
It worked yesterday when i first added it to my ascot. Today, this afternoon it stopped working and when i checked the IMEI, it was reported lost or stolen. It wasn't yesterday when I checked it. Seller is MIA. Can I order a motherboard or something for it that will fix the issue?
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No, if it is listed as stolen you are done. You can give it to the cops, and the info you have on the seller if you want.
Couple of concerns here.
If I give up the phone, I am out both my money, and the phone. In which case the police will literally do nothing. The phones already been written off and likely replaced.
If I keep it, I have seen multiple claims of company's that can clear a bad IMEI for a fee.
However, I thought that my phone being a Verizon variant, just wouldn't work on Verizon but would work on gsm still? What ever happened to that?
Nickdroid86 said:
Couple of concerns here.
If I give up the phone, I am out both my money, and the phone. In which case the police will literally do nothing. The phones already been written off and likely replaced.
If I keep it, I have seen multiple claims of company's that can clear a bad IMEI for a fee.
However, I thought that my phone being a Verizon variant, just wouldn't work on Verizon but would work on gsm still? What ever happened to that?
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It was explained for you in an earlier post. YOUR PHONE WILL NOT WORK IN THE USA BECAUSE ALL USA CARRIERS USE THE SAME BLACKLIST. YOU WOULD HAVE TO MOVE OUT OF THE COUNTRY OR FIND SOMEONE OUTSIDE OF THE COUNTRY TO PURCHASE IT OFF OF YOU.
twiz0r said:
It was explained for you in an earlier post. YOUR PHONE WILL NOT WORK IN THE USA BECAUSE ALL USA CARRIERS USE THE SAME BLACKLIST. YOU WOULD HAVE TO MOVE OUT OF THE COUNTRY OR FIND SOMEONE OUTSIDE OF THE COUNTRY TO PURCHASE IT OFF OF YOU.
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Oh ok, well now that you say it in all caps lock, it makes sense.......
Nickdroid86 said:
Oh ok, well now that you say it in all caps lock, it makes sense.......
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Well you didn't understand when someone typed it normally so...
twiz0r said:
Well you didn't understand when someone typed it normally so...
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Right but it still doesn't explain if you're just saying that because it's unethical, or actually impossible. Because like I said there's companies out there with decent reviews that claim they can fix this issue....
Nickdroid86 said:
Right but it still doesn't explain if you're just saying that because it's unethical, or actually impossible. Because like I said there's companies out there with decent reviews that claim they can fix this issue....
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I don't know anything about bypassing IMEI bans, but I would *assume* that there's some sort of rule on XDA about discussing things of that nature.
This is simple. Be sure you have all your info together about the seller. Print out all correspondences, screen shot and print out any communications (texts, call logs, etc), write down all of the phones info clearly (IMEI, model, etc, etc). Bring that paperwork to the police (don't bring the phone at this time) and file a report. Take said report and contact Google. Email them all of the info including the police report. Wait to hear from Google. Chances are good they will offer some form of assistance, possibly an offer to send in the phone for full reformatting if no one has made claim to that phones IMEI. They may offer a discount on another device. They may tell you to go pound sand. Either way, that's your best/only option at this point.
Sent from my Pixel 2 XL using XDA Labs
Nickdroid86 said:
Right but it still doesn't explain if you're just saying that because it's unethical, or actually impossible. Because like I said there's companies out there with decent reviews that claim they can fix this issue....
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You are now venturing into territory that is very much frowned upon by XDA moderators. Not giving you a hard time, just a heads up.
I agree, if anyone has info please pm me. Feel free to close the thread.