Develop Bugs

Who to call to get a replacement?

What number do I call to get a replacement device? I have multiple screen issues such as the top of my screen is blue, I have horrid black spots on black screens, purple tint at low brightness(although color mods greatly reduce this), and I'm pretty sure there's more that I can't remember currently. Is that enough reason to give them?
Also I have a small dent on the back and I'm wondering if they'll still take it or if that will cause any problems.
Thank you.
Sent from my Galaxy Nexus using xda app-developers app

If phone is under warrenty (sure it is still as its been out less then a year) with HTC and I am sure Samsung too, you have to bring to the carriers corp store so they can look at the issue. If they find no damage due to you or think its truly a warrenty issue, they call Samsung and tell them and you put credit card down and they send you a refurb. If you dont have credit card I think you have to send them yours first..... Well thats the way it works with Verizon and Tmobile with HTC anyway.

I bought it from Google play unlocked with 1 year warranty. I noticed the problems the first week but I went on vacation the 3rd week and procrastinated to get it done. Not its been 3 months lol. Anyway it must be different with the Google play edition.
Sent from my Galaxy Nexus using xda app-developers app

Mylenthes said:
I bought it from Google play unlocked with 1 year warranty. I noticed the problems the first week but I went on vacation the 3rd week and procrastinated to get it done. Not its been 3 months lol. Anyway it must be different with the Google play edition.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
I would find a contact number for Google Play. Sure the will swap it with CC on file.
Here is there contact number for Nexus issues,
Talk to a specialist
To contact us by phone, please call 855-83-NEXUS (63987)

iceshark said:
I would find a contact number for Google Play. Sure the will swap it with CC on file.
Here is there contact number for Nexus issues,
Talk to a specialist
To contact us by phone, please call 855-83-NEXUS (63987)
Click to expand...
Click to collapse
What do you mean "with CC on file"? Thanks for the info on contact numbers and what not. I'll call when I get to america Monday and give an update.
Sent from my Galaxy Nexus using xda app-developers app

Mylenthes said:
What do you mean "with CC on file"? Thanks for the info on contact numbers and what not. I'll call when I get to america Monday and give an update.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Most want you to give them a credit card to pre auth before sending you out a replacment to protect the company.

iceshark said:
Most want you to give them a credit card to pre auth before sending you out a replacment to protect the company.
Click to expand...
Click to collapse
But it won't charge my card right? all I have is 250 (I'm only 16)
Sent from my Galaxy Nexus using xda app-developers app

4G drops every 5 minutes !!

OK so I traded in 3 nexus allready and cannot get a nexus that doesn't drop data ! I allready flashed different radios still nothing . I heard this is common with the nexus and that Verizon nexuses drops and there trying to fix it is that true ? And if not how can I fix this problem ! Its really starting to irritate me .
Sent from my Galaxy Nexus using xda premium

You need to request a new phone, not a replacement. Luckily mine was fixed after the first replacement, but I believe there is a policy that after 3 phones, they give you either an equivalent phone, or a brand new one, factory sealed. It's 100% hardware related, so unfortunately no software will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2

Force 4g to stay on, you can do so by entering this in your phone dialer *#*#4636#*#*
Go into phone information, scroll down, and select the network speed you want.

biscuitownz said:
Force 4g to stay on, you can do so by entering this in your phone dialer *#*#4636#*#*
Go into phone information, scroll down, and select the network speed you want.
Click to expand...
Click to collapse
It drops all data, it's hardware related as I had the same problem. Nothing software is capable of will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2

Liskrig said:
You need to request a new phone, not a replacement. Luckily mine was fixed after the first replacement, but I believe there is a policy that after 3 phones, they give you either an equivalent phone, or a brand new one, factory sealed. It's 100% hardware related, so unfortunately no software will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
Click to expand...
Click to collapse
It was new, I got it out the box from best buy all three of them were new.
Sent from my Galaxy Nexus using xda premium

Liskrig said:
It drops all data, it's hardware related as I had the same problem. Nothing software is capable of will fix it.
Swyped from my Galaxy Nexus using TapaTalk 2
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Click to collapse
Ah, I thought he meant it drops down to 3g etc.

I had this problem with both my gnexs both were made in china....I had them replaced and I recieved two Korean versions and waala no drops at all..
Sent from my Galaxy Nexus using xda premium

I heard Google said they were gonna update this phone to 4.0.5 and it was going to fix the problem . It was suppose to be fixed for 4.0.4 but people (as of myself) have reported it still broke
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Should I call Verizon ?
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Alton (Halo 2) said:
Should I call Verizon ?
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Click to collapse
Yes you should also as a side note you should checkout myforums (it is a much more relaxed community unlike this one) (the url is something dot com)
Sent from my HTCEVOV4G using Tapatalk 2

Gf will be on her third tomorrow with this issue. If it isn't fixed I will demand vzw send me an siii now that the BL is unlocked.....15 years of on time $200 bill payments better have some pull
Sent from my Nexus 7 using xda premium
---------- Post added at 09:42 PM ---------- Previous post was at 09:41 PM ----------
Alton (Halo 2) said:
I heard Google said they were gonna update this phone to 4.0.5 and it was going to fix the problem . It was suppose to be fixed for 4.0.4 but people (as of myself) have reported it still broke
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Click to expand...
Click to collapse
I don't see how they can patch this when it is apparent it is a flawed hardware issue
Sent from my Nexus 7 using xda premium

Okay, I am having the same issue, but my phone is a replacement from Asurion. What should I do? Call Asurion or Verizon?

ickwonder said:
I had this problem with both my gnexs both were made in china....I had them replaced and I recieved two Korean versions and waala no drops at all..
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I have a Korean version
Sent from my Galaxy Nexus using xda premium

:/
Guess I was a lucky guy.. mine has been issue free.
Hope this gets sorted out man.
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1

This is my 4th phone and all was defected and new ! Weird...
Sent from my Galaxy Nexus using xda premium

If I get this from best buy mobile and have problems with it do I have to go to best buy mobile to get replacements or can I go to a Verizon store. Sorry for the dumb question I just don't know how their affiliation works.
Sent from my ADR6300 using xda app-developers app

Try Verizon first . Best buy took me 4 phones and there still all defective !
Sent from my Galaxy Nexus using xda premium

Have you tried a new sim card? My Nexus was perfect until last week, I was dropping data constantly. I called Verizon and after speaking to a couple of techs they offered to send me a new sim. I didn't expect it to work but since activating the new sim not a single drop.
Sent from my Galaxy Nexus using Tapatalk 2

That happened to me. I called asurion. And this is my fourth and I hope last replacement.
Sent from my Galaxy Nexus using xda app-developers app

which 4g?
LTE or Wimax?
If wimax, a simple adjustment to NAPID extensions or a reset of the dsa value may do ths trick.

Bought a Galaxy S III off Craigslist - Stuck in Demo Mode - Fixed it.

So, some n00b tried to pull a fast one on me and sell me a S3 that was stuck in demo mode. Didn't notice when I first got it because I was in a rush. Phone is absolutely in MINT condition, looks like it's been in a box forever. I'm thinking it was owned by a store to display in a transparent cube box thing? I don't know. I know it isn't stolen, though. It has all the paperwork and whatnot.
Anyway, it kept booting into demo mode, and it wasn't just an app, it was a bunch, it didn't allow USB Debugging or mounting, etc.
So, I tried to ODIN, same thing.. it formatted everything, but demo mode was still there.
I researched, seems no one has had this problem.
So, me not trying to panic, I thought logically. I thought it may be written in the NAND.
Therefore, a simple tick with ODIN 'NAND Erase All' did the trick.
Just wanted to share my story with you guys. This S3 will be my mom's phone as I have a white one.
Happy flashing!

how much did you bought it
Sent from my SGH-T999 using xda app-developers app

$350. I think it was a decent deal.

$350 on a non-subsidized is a great deal.

Just odin flash phone and problem solved ....
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JUSMEJOSE said:
Just odin flash phone and problem solved ....
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Did you read the post?
Sent from my SGH-T999 using xda premium

It'll probably get blocked in the next couple months. Enjoy while you can!
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---------- Post added at 01:55 AM ---------- Previous post was at 01:54 AM ----------
Oh and if it had demo mode, its probably stolen from a store. Now for sure your gonna get blocked!
Sent from my SGH-T999 using xda premium

Hopefully that's not the case.
If it was, wouldn't it be blocked by now?
Sent from my SGH-T999 using Tapatalk

theexel said:
Hopefully that's not the case.
If it was, wouldn't it be blocked by now?
Sent from my SGH-T999 using Tapatalk
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Click to collapse
If it was stolen from a store then yes logically It would have been blocked by now.
Sent from my SGH-T999

It really sounds stolen, I can't think of why a device intended for purchase would ever have demo mode on, and paperwork is easy enough to fake. Although hopefully for your sake it's not! It's possible an employee stole it, so it's possible it won't ever be reported as stolen.

craigslist bs
Just recently had issues with few people on craigslist, in the past month two issue. Never once have I had an issue before with any trade or purchase before.
Issue one: traded my galaxy s2 for a galaxy nexus, everything looked to be in working order. Well it has never crossed my mine to check the "usb port" to ensure it charges properly. Ended up sending it in to samsung for repair, that was a nightmare its been nearly a month and I've had no updates on my phone plus it was suppose to be shipped out twice already yet it wasn't. Total debacle! Complaint has been issued and working to resolve it.
Issue 2: Purchased a galaxy note for $260 box and everything with it. I had planned to purchase and trade it for a galaxy s3, set up times to meet both people. Purchased the note that morning at 8:00am and then met up with the seller of the galaxy s3 by about 9am. We exchange phones and check them out the, note excellent condition and gs3 was as well. Seller was unable to test it on t-mobile since he didn't have sim coming from the gs3. Galaxy s3 was unlocked which I need since I'm on local carrier. Few days go buy and I am contacted by the person who I traded the note to. Well it has been blocked by t-mobile, (fraud).
I never worried about this since I'm on a local carrier and once the phone is unlocked I'm good to go. First time ever for this to happen, I have always been honest and open about my transactions I do on ebay & craigslist. Its buyer beware as usual,

theexel said:
$350. I think it was a decent deal.
Click to expand...
Click to collapse
Isn't that how much it sells at Costco with no contract?
Sent from my SGH-T999 using Tapatalk 2
---------- Post added at 06:25 AM ---------- Previous post was at 06:24 AM ----------
thiagomme said:
Isn't that how much it sells for at Costco with no contract?
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Click to collapse
Sent from my SGH-T999 using Tapatalk 2

Sounds like some "noob" DID pull a fast one on you. I'm sure it's fixable. Good luck.
Sent from my SGH-T989 using xda app-developers app

@awake, I guess he did to a certain extent.
Well, I'm just hoping for the best.
Thanks for all the input!
Is there a way to check if the phone is clean?
I'd have to call T-Mobile, eh?
Sent from my SGH-T999 using Tapatalk

It was most likely stolen by an associate from the store. Demo phones come with all the paperwork it just states demo on the box somewhere (usually but not always). So definitely stolen, there isn't any other way to get a demo.
Sent from my Galaxy Nexus using Tapatalk 2

Most likely a store demo that was stolen. 50/50 shot of it being blacklisted or not. Depends on if the store it was stolen from was lazy and just deactivated the sim that was in it and called it good or took it further and sent in the imei to get blocked.
Sent from my SGH-T999 using Tapatalk 2

I don't know how long it would take for them to block the imei if it had been reported but I'm guessing that it wouldn't take more than a couple days and with that said op (hopefully) is in the clear
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Sent from my SGH-T999 using xda premium
I tried to buy one off contract at Costco and they said they can only sell them on contract.

How much are they going for redhooka?
Sent from my SGH-T999 using Tapatalk

Just for your info, it can take 30 to 45 days before it gets locked. Conceivably, you may not be out of the locking woods yet. I hope for the op sake, it doesn't get locked, but......
Sent from my SGH-T999 using xda premium

Lost my $10 Google credit after rooting?

I rooted my GNex. When I log in to Google Wallet, I no longer see the credit. Anyway to get it back?
Sent from my UPC300-2.2 using Tapatalk 2

Discontinued, call Money Networks to get your $10-$5(processing fee) cheque.

If its the 10.00 you got when you bought the phone you must call money network to get it. Google is not doing that anymore ( free debit cards) they will issue you a check in 30 to 45 days for what you had on the card
Sent from my Galaxy Nexus using Tapatalk 2

viskon said:
I rooted my GNex. When I log in to Google Wallet, I no longer see the credit. Anyway to get it back?
Sent from my UPC300-2.2 using Tapatalk 2
Click to expand...
Click to collapse
If only they had warned you somehow...

jesusice said:
If only they had warned you somehow...
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Click to collapse
Oh, like with they email they sent to everyone? Yeah, if only the had warned us.
Sent from my Xoom using xda premium

Winesnob said:
Oh, like with they email they sent to everyone? Yeah, if only the had warned us.
Sent from my Xoom using xda premium
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Click to collapse
And the pop up when you open wallet after 17 September
Will the next nexus have a longer screen?

I looked back at the email they sent after reading the responses . They do mention that resetting your Wallet would remove the prepaid card. Guess I'll have to call to get it.
Thanks for the responses.
Sent from my UPC300-2.2 using Tapatalk 2

Free S3 (Damaged)

These forums have helped me a lot over the years, and so I would like to give back (even though this is a very crappy gift). But I feel like this may have value to someone.
I have an AT&T Galaxy S3 that has the following damage:
Corroded USB
Cracked Screen - Just top corner, touch digitizer is not damaged.
No IMEI #
I gave up on this phone and ended up going to the S4. I would prefer if it was someone who was actually going to use the phone and not someone that was going to piece out the parts to make money.
We can work out a safe way for you to pay for shipping.

I'll take it. Pm?
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

bweyadn said:
These forums have helped me a lot over the years, and so I would like to give back (even though this is a very crappy gift). But I feel like this may have value to someone.
I have an AT&T Galaxy S3 that has the following damage:
Corroded USB
Cracked Screen - Just top corner, touch digitizer is not damaged.
No IMEI #
I gave up on this phone and ended up going to the S4. I would prefer if it was someone who was actually going to use the phone and not someone that was going to piece out the parts to make money.
We can work out a safe way for you to pay for shipping.
Click to expand...
Click to collapse
where do you stay?
Sent from my Google Nexus 7 using XDA Premium

I live in Dallas, TX.

bweyadn said:
I live in Dallas, TX.
Click to expand...
Click to collapse
btw,is it still working?
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Ben Ling said:
btw,is it still working?
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Yes, It is still working. The reason I switched is that I am not very good with a soldering Iron, and didn't want to get the usb port replaced. The only way I could find to fix the lost IMEI number is via USB.
I was using it up until yesterday.

bweyadn said:
Yes, It is still working. The reason I switched is that I am not very good with a soldering Iron, and didn't want to get the usb port replaced. The only way I could find to fix the lost IMEI number is via USB.
I was using it up until yesterday.
Click to expand...
Click to collapse
corroded usb?
can it still be charge?
and how much do i need to pay for Shipping?
1 more thing,it is sim unlocked ?
Sent from my Google Nexus 7 using XDA Premium
---------- Post added at 12:24 AM ---------- Previous post was at 12:20 AM ----------
Can you take some pictures and post it?
Thanks.
Sent from my Google Nexus 7 using XDA Premium

Ben Ling said:
corroded usb?
can it still be charge?
and how much do i need to pay for Shipping?
1 more thing,it is sim unlocked ?
Sent from my Google Nexus 7 using XDA Premium
Click to expand...
Click to collapse
I have two batteries (one is extended) I have a battery charger that I use to charge them and just switch them out.
I don't think I have done anything to unlock the SIM. You can calculate shipping online I'm sure. My Zip code is 75206.
What are your plans for it?

bweyadn said:
I have two batteries (one is extended) I have a battery charger that I use to charge them and just switch them out.
I don't think I have done anything to unlock the SIM. You can calculate shipping online I'm sure. My Zip code is 75206.
What are your plans for it?
Click to expand...
Click to collapse
As you can see that my Xperia sola has dead,and i got no money to buy another,so if you can give me,i will take it for repair and use it...
Sent from my Google Nexus 7 using XDA Premium 4 mobile app

Sorry, I'm sending it to QuickVic30.. he was quicker

bweyadn said:
Sorry, I'm sending it to QuickVic30.. he was quicker
Click to expand...
Click to collapse
:/
Sent from my Google Nexus 7 using XDA Premium 4 mobile app

It says:
"Sent from my Google Nexus 7 using XDA Premium 4 mobile app"
So I was a little confused

PM me.. I can't post fast bc of my status

bweyadn said:
It says:
"Sent from my Google Nexus 7 using XDA Premium 4 mobile app"
So I was a little confused
Click to expand...
Click to collapse
that is use for my whole family,i can only use it at night,my sister take it to Universiti for studying...

I will close this since someone is getting it