Hello,
I have been using this phone for the past 3 months and I haven't had any problems. I recently upgraded to version 2.3.5 and everything was ok with noticeable improvements to battery backup also.
The problem started yesterday when the phone restarted twice on its own and I thought there must be a problem with some running processes and I decided to switch off and on the phone. After switching off, I haven't been able to turn on the phone back again. There is no display when I press the power key, and initially it used to vibrate briefly when I power ON and now it has stopped doing that also.
I have tried different recovery methods from the internet by removing the battery, sim and memory card and even trying to get into recovery mode. The phone seems to be completely dead now with the key back lights illuminating when connected to the charger being the only response in the phone.
Please help me in identifying the problem and recovering the phone.
Have you rooted your phone ?
Rooted and installed ClockworkMod ROM manager
Yes, I have rooted the phone and this problem started after installing ClockworkMod ROM manager. I have currently given the phone for service.
Since the phone is currently not powering ON, can the service personnel find out if I have rooted the phone thereby making the warranty void? If the warranty is void what options do I have?
Mostly they will not notice ..... Have they got back to you ?
The reason why it crashed is because no one has made a CWM Recovery for the XT530 ... .. This phone really has poor development support its soo sad ...
arkfirext said:
Hello,
I have been using this phone for the past 3 months and I haven't had any problems. I recently upgraded to version 2.3.5 and everything was ok with noticeable improvements to battery backup also.
The problem started yesterday when the phone restarted twice on its own and I thought there must be a problem with some running processes and I decided to switch off and on the phone. After switching off, I haven't been able to turn on the phone back again. There is no display when I press the power key, and initially it used to vibrate briefly when I power ON and now it has stopped doing that also.
I have tried different recovery methods from the internet by removing the battery, sim and memory card and even trying to get into recovery mode. The phone seems to be completely dead now with the key back lights illuminating when connected to the charger being the only response in the phone.
Please help me in identifying the problem and recovering the phone.
Click to expand...
Click to collapse
Hey,i 2 have the same problem and i have also rooted the phone . But when i tried to install cynogen mod. The phone did not start after that and i think it became dead!!!
Plz tell what can be done??
Motherboard replacement for dead motorola fire xt
Motorola service hasn't been able to flash the device with proper firmware and now they have decided to change the motherboard. They say it will take a few more days to get the motherboard possibly from their office from Bangalore. Keeping my fingers crossed till I get back the phone and hopefully there aren't any new problems with the new motherboard.
Guru$$ said:
Hey,i 2 have the same problem and i have also rooted the phone . But when i tried to install cynogen mod. The phone did not start after that and i think it became dead!!!
Plz tell what can be done??
Click to expand...
Click to collapse
if your phone is within its warranty period, you can take it over to the nearest service centre for motorola. You can find the details for the service centres across India from their website. Do not mention that you have rooted the phone and tried installing cynogenmod.
Same problem...
have u got ur mob back??
Did the service center knew u rooted it??
please help...
fkid93 said:
Same problem...
have u got ur mob back??
Did the service center knew u rooted it??
please help...
Click to expand...
Click to collapse
I am still waiting for the service center to replace the motherboard and I hope to get it this week.
Since the phone is completely dead, they haven't been able to establish a connection via USB and hence they haven't found out that the phone was rooted earlier.
Yeah....my phone is fine now and it is working. I sent the phone to motorola service center to repair it. First they changed the motherboard but still the phone did not work. i sent the phone again and then they said that the battery had been locked and then they unlocked the battery and my phone got working!!......
Guru$$ said:
Yeah....my phone is fine now and it is working. I sent the phone to motorola service center to repair it. First they changed the motherboard but still the phone did not work. i sent the phone again and then they said that the battery had been locked and then they unlocked the battery and my phone got working!!......
Click to expand...
Click to collapse
Great to hear that you have got your phone back in working condition. Mine is still in the service center and they say it will take a few more days to get the replacement motherboard. I do have the following questions regarding your serviced phone.
- What do you mean by "battery has been locked"? What happens and how to detect the same.
- Did you get your replacement motherboard with the updated 2.3.5 software?
arkfirext said:
Great to hear that you have got your phone back in working condition. Mine is still in the service center and they say it will take a few more days to get the replacement motherboard. I do have the following questions regarding your serviced phone.
- What do you mean by "battery has been locked"? What happens and how to detect the same.
- Did you get your replacement motherboard with the updated 2.3.5 software?
Click to expand...
Click to collapse
1.I dont know what battery lock means but the motorola service ppl said that the battery had got locked.
2.I didnt get the 2.3.5 software with the replaced motherboard.
Also my device was rooted before but the service ppl did repair it!!
Guru$$ said:
1.I dont know what battery lock means but the motorola service ppl said that the battery had got locked.
2.I didnt get the 2.3.5 software with the replaced motherboard.
Also my device was rooted before but the service ppl did repair it!!
Click to expand...
Click to collapse
Mine is still with Motorola service center and it has taken them more than 2 weeks to get the motherboard replaced. I still get the response from them that they are waiting for the motherboard shipment from Delhi. How was your experience with the service center?
Crap service!!
it was awful. These guys took over a month to repair my phone.
Poor service from Motorola
Guru$$ said:
it was awful. These guys took over a month to repair my phone.
Click to expand...
Click to collapse
That is really really bad service from Motorola. What reasons were they giving you for the delay over a period of a month? It has already been frustrating without the phone for the last 2 weeks and thinking of waiting for few more weeks and not days is making me literally mad ...
Is there anyway we can escalate the issue to get a better and faster response from them?
poor service
arkfirext said:
That is really really bad service from Motorola. What reasons were they giving you for the delay over a period of a month? It has already been frustrating without the phone for the last 2 weeks and thinking of waiting for few more weeks and not days is making me literally mad ...
Is there anyway we can escalate the issue to get a better and faster response from them?
Click to expand...
Click to collapse
No....there's no way!
U just have to wait
No response from Motorola
Guru$$ said:
No....there's no way!
U just have to wait
Click to expand...
Click to collapse
Its really very difficult to contact the service center over the phone as they rarely answer calls. I have now tried registering a complaint with Motorola customer care in order to escalate the issue. The problem is they are very vague about the time it would take to get the phone serviced. In this day and age if you cannot give a definitive commitment then it is very difficult to sustain.
fkid93 said:
Same problem...
have u got ur mob back??
Did the service center knew u rooted it??
please help...
Click to expand...
Click to collapse
Hi Don't worry, they can't findt that your phone is rooted, they will replace the mobile except battery, because I had the same problem in the last month and they took one month time to replace it. I am from Hyderabad for any more information you may contact me on my mobile: 9705397056
---------- Post added at 06:37 PM ---------- Previous post was at 06:26 PM ----------
arkfirext said:
Its really very difficult to contact the service center over the phone as they rarely answer calls. I have now tried registering a complaint with Motorola customer care in order to escalate the issue. The problem is they are very vague about the time it would take to get the phone serviced. In this day and age if you cannot give a definitive commitment then it is very difficult to sustain.
Click to expand...
Click to collapse
Hi You may contact Mr. Vimal sits in chennei On Phone, he is the guy for South India, he is the right person to contact, you call him after 3 PM, so that he generally responds fast. His Number is: 04430688479. you refer the compient number with him for immediate responce.
Got back the phone but GPS not working
I finally got back my phone from the service center and have upgraded to version 2.3.5. I have restored all my settings and applications and everything seems to be fine except for GPS.
GPS does not work now and it does not detect any satellites. I have tried various GPS specific applications and also tried some SW fixes and still there is no improvement. I think there is no other alternative other than to take it back to the Motorola service center to get this problem fixed. The GPS was working fine before they replaced the motherboard. Is there any HW fix possible for the GPS radio?
My phone is still in service center now from past 12 days ..
Hi ,
My SGH-i927 was working quite happily sat on charge connected to a USB cable on my PC, I left work with the phone in my pocket and when I came to use it a couple of hours later it was completely unresponsive.
It will not respond to power button at all
It shows no activity when on charge either via wall wart or USB, it does not show up as connected to the PC when USB cable plugged in.
I've tried removing the battery for a couple of minutes and also a different battery with long and short presses of the Power Button whiles't holding volume with various combinations there of.
This is not as a result of my flashing anything it just stopped, the threads I've seen using search all seem to be able to get to a boot screen of some description mine is completely dead.
Phone was Unlocked / rooted / backed up + efs backup / running 4.0.4 UCLJ3 Lite Kernel
Anyone have a suggestion on how I might be able to resurrect it or should I put it in a long ship and set fire to it ?
Please note I imported this Phone into the UK
I approached a local SAMSUNG service center and they won't touch it as it's from outside the EU. - Further more on discussing the nature of the problem I was informed it's probably a hardware fault due to IC or Fuse or combination of them. As these are surface mounted components they wouldn't be repairable by normal means and they wouldn't even give me a number for an independent phone repair.
Can anyone know of and can give me the contact details of a repair person based in the UK who'd be willing to look at it ?
requiem_mortis said:
Please note I imported this Phone into the UK
I approached a local SAMSUNG service center and they won't touch it as it's from outside the EU. - Further more on discussing the nature of the problem I was informed it's probably a hardware fault due to IC or Fuse or combination of them. As these are surface mounted components they wouldn't be repairable by normal means and they wouldn't even give me a number for an independent phone repair.
Can anyone know of and can give me the contact details of a repair person based in the UK who'd be willing to look at it ?
Click to expand...
Click to collapse
I can send you a working motherboard if the rest of the phone is ok
netseby said:
I can send you a working motherboard if the rest of the phone is ok
Click to expand...
Click to collapse
Thankyou,
I appreciate the time taken to respond and especially the offer, however although not completely inept with a soldering iron changing the motherboard may well be beyond my expertise, but I'd be willing to give it a go if all else fails.
I have managed to locate another repair center reportedly having Samsung Qualified technicians. Initial communications seemed to suggest they could deal with the assessment which they provide for free. I have sent the handset to them and am now awaiting their report.
If things do not work out with the repair center, I would like to contact you to discuss your offer further.
Regards
Response from repair center - beyond economical repair - but no further detail.
I think I'll call it quits now and just invest in a new handset.
Dead Captivate Glide - RIP ?
netseby said:
I can send you a working motherboard if the rest of the phone is ok
Click to expand...
Click to collapse
Going through my draw I came across my dead handset and would dearly love to get it working again ....I know it's been a while and apologies if I'm now too late but is your offer of a replacement motherboard still open ?
Regards
Phill
requiem_mortis said:
Going through my draw I came across my dead handset and would dearly love to get it working again ....I know it's been a while and apologies if I'm now too late but is your offer of a replacement motherboard still open ?
Regards
Phill
Click to expand...
Click to collapse
http://www.newegg.com/Product/Product.aspx?Item=9SIA2KF0YV4051 $145 brand new.
I might be willing to part with my own for a reasonable price too, but it wouldn't be less than $100. Has an extended battery. Probably better to get a brand new one.
Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread
Osni~* said:
Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread
Click to expand...
Click to collapse
Unfortunately, what you read is right and you need to send it to servise center for repair unless you can change the battery itself yourselves...
Otherwise their is nothing you can do but to send it to Sony...
I have similar problem and because some don't say the outcome yet is because haven't receive the phone yet...like me, I have been waiting nearly 2 month for it to repair it by sony...
Don't know wether Sony accept my warranty or not because I have unlocked the bootloader and root...but before send I already relock it and unroot it..so hope Sony didn't find that out...
Of you have warranty, what you can do is just do the same...and hoping for the best...
Press thanks if this help....
Sent from my iPhone using Tapatalk Pro
My unit is still in the service and awaiting battery. The same problem, which as far as I know is only present to the ZL model, and the root cause is the malfunctioning battery. I did not do anything with my C6502, its completely stock, but the dealer wants me to present a receipt for them to acknowledge the warrantry of my unit. I politely told them that the unit is several months old and it has not been opened and in pure stock condition. What then will be my protection when the unit was a gift from my daughter I argued.
In short I did not prevail and yes it is bummer considering that the phone is about 3 months old in pure stock condition. I am beginning to doubt the brand and how they stand behind their product. First time to use Sony, Am currently using my old reliable Samsung Galaxy S2 while waiting for the ZL battery. Yes I will pay for everything. parts and labor. [email protected]#$ accept my apologies for releasing. . .
its happening to the Z as well.
I went through this September, it took 5 weeks and they sent me an Xperia Z as replacement which was great because the ZL development stalled.
some info
The problem is with the BMS (battery management system) inside the battery pack (--> http://en.wikipedia.org/wiki/Battery_management_system).
If an unsafe state is detected, the BMS shuts down the battery to prevent it from severe damage (fire, etc.).
Some people manage to "repair" the BMS by going through several charge and discharge cycles but this doesn't always work.
A few years back we've played around with some cheap lithium polymer battery packs without BMS.
On heavy discharg load around 50% of the cells caught fire.. (Well, we were building an electronic car for the formula student, but the concept is the same )
If you send your phone in to Sony, in most cases they don't change the battery, they just reset the BMS.
This problem can occur with all modern lithium batteries, depending on the BMS thats used inside.
I'll post here if I find a way to reset the BMS for the ZL battery, but I don't think it's that easy..
And still, you would have to open your device and connect the battery to a small microcontroller (if someone has programming skills, it might work with the Arduino board..?!?)
Depending on where you live, it can take very long (2 months plus) until you get your phone back.
You might think about replacing the battery yourself.. You can find them on ebay and several battery suppliers online for around 35$.
Here you can find the service documents: http://forum.xda-developers.com/showthread.php?t=2516874
my ZL too had this strange auto shutdown thingy, mine was fully stock, no root no unlocking.
i sent it to sony for repair. they sent me a new ZL within a week saying it had some problems with the battery.
i live in India.
Thanks for the information, I knew it was something with the battery. Some people said their phone came back to life after reconnecting the battery.
EDIT: I don't know anything about this battery management system, but Z/ZL seems to have a pretty dumb one.
Since I just got the phone and wouldn't open it, i tried discharging the battery but things got worse, the phone got stuck on a boot loop with the red LED blinking 3 times and was not charging again.
Thankfully it charged back when I tried with the original charger and cable (they were at work).
I just dropped the phone at an authorized repair center, they'll sent it to Sony and I will (or should) receive it back in up to 20 days.
Will let you guys know when I get any news.
OK, got my phone back (a new one, actually) this saturday, after 22 days.
They confirmed the problem was something with the battery.
Thanks for all the help!
That's good to hear that you got it back. I just sent my ZL in for this same issue.
Osni~* said:
OK, got my phone back (a new one, actually) this saturday, after 22 days.
They confirmed the problem was something with the battery.
Thanks for all the help!
Click to expand...
Click to collapse
Sony Repair Service is awful.
Onsi~ did it take 22 business days or 22 calendar days? Mine phone has been at Sony's repair center for 31 calendar days 20 business days and the repair center just seems to be sitting on their hands. Sony's tech support doesn't seem like they can push it along either.
Osni~* said:
OK, got my phone back (a new one, actually) this saturday, after 22 days.
They confirmed the problem was something with the battery.
Thanks for all the help!
Click to expand...
Click to collapse
dr2005k said:
Onsi~ did it take 22 business days or 22 calendar days? Mine phone has been at Sony's repair center for 31 calendar days 20 business days and the repair center just seems to be sitting on their hands. Sony's tech support doesn't seem like they can push it along either.
Click to expand...
Click to collapse
Hello dr2005k,
It took 22 days (16 business days).
The deadline given by the attendant was initially in days, but when I called them near the end of the deadline they claimed it was in business days .
It all depends on your agreement with the repair center. If it has already expired and they are sitting in their hands, like you said, you can complain to them (if you didn't already) and maybe say you would sue them if they don't give your phone back. (Even if you don't intend to, they will get scared and try to solve your problem a little faster ).
Also try contacting Sony directly, that's what I was about to do.
I had a last resort option, in my contry (Brazil) there's a law that states if the product spends more than 30 days in the repair center, the manufacturer has to give you another one (brand new, not refurbished) or your money back.
My Xperia ZL started shutting down when unplugged
My ZL is also shutting down when unplugged. Will changing the battery help?
Osni~* said:
Hello dr2005k,
It took 22 days (16 business days).
The deadline given by the attendant was initially in days, but when I called them near the end of the deadline they claimed it was in business days .
It all depends on your agreement with the repair center. If it has already expired and they are sitting in their hands, like you said, you can complain to them (if you didn't already) and maybe say you would sue them if they don't give your phone back. (Even if you don't intend to, they will get scared and try to solve your problem a little faster ).
Also try contacting Sony directly, that's what I was about to do.
I had a last resort option, in my contry (Brazil) there's a law that states if the product spends more than 30 days in the repair center, the manufacturer has to give you another one (brand new, not refurbished) or your money back.
Click to expand...
Click to collapse
Thanks for the reply. I'll be contacting them again tomorrow to see if the device they offered me over a week will get shipped soon.
---------- Post added at 04:51 PM ---------- Previous post was at 04:38 PM ----------
Rianto said:
My ZL is also shutting down when unplugged. Will changing the battery help?
Click to expand...
Click to collapse
Most likely but you'll most likely have to send it to a Sony repair facility for warranty work. I hope you have better luck than I do getting your phone repaired and sent back.
Osni~* said:
Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread
Click to expand...
Click to collapse
Exactly the same problem here buddy...
Here's a little email I've sent Sony Tech Support and their Press people:
"I've purchased my Xperia ZL in the United States (online at the end of March 2013 at ATGSM.com) and started using it mid April, 2013. I currently live in Sao Paulo, Brazil.
After using this phone normally for about 9 months, there was this one day back on the first week of January 2014, where I was taking lots of photos at the world famous "Serra da Capivara National Park" and could just feel the phone heating up like never before. Next thing I know, the screen went blank and phone would not respond when I pressed the power button.
I had to pres the reset button in the back of the phone in order to make it work again. But once I tried to load the camera app, the phone would automatically shut itself off. I thought it could be related to a faulty or corrupted External SD Card, so I went ahead and removed that as well before I attempted to turn my phone back on. After the system loaded up again I tried to oped the camera app and the phone turned itself off again. Any app that would require a significant amount of processing power would cause the phone to freeze and shut off.
So I decided to charge the phone all the way up until 100% (while powered off). When it reached 100% I turned it back on and used it normally (while it was still plugged to the wall charger), so I thought... Great, the phone is "OK again"! Then I went ahead and unplugged the phone off the charger, expecting it to function normally... In just a matter of minutes, with just a little bit of usage (checking emails or browsing the web) the phone simply shuts itself off on its own, yet again. I tried to turn the phone back on again and just as before, I was greeted by the Sony logo and - without any warnings or alerts - the screen simply goes blank again and that's it. This is all it does on the battery.
I've searched online for a solution for this problem and I got nowhere. My phone is all stock, bootloader locked, not rooted. I've formatted and updated it with the latest Firmware (10.4.B.0.569) a couple of times using Sony's Update Service application for Windows to no avail. Nothing seems to fix this battery/shut down on its own problem. There's tons of other Sony users complaining about similar issues with their Xperias. Just look up "xperia zl shuts off" on Google and you'll see what I mean.
My phone is one big dud...
So there you have it - one big useless US$650 piece of hardware. That only functions normally when it's plugged into a wall charger or your average computer USB port.
Not much of a "mobile" phone if you ask me.
I'm extremely unhappy with Sony's hardware and their inflexible technical support.
I've purchased this device in the United States and they can only grant me tech support under my 1 year manufacturer's warranty if I ship it over to their facility in Texas for repairs. That's no big deal for me. The one big problem is: They want me to have a US shipping address so they can ship if over to that address after they finish repairing/replacing/refurbishing my phone. And I've got a big problem with that.
I do not live in the United States. How am I supposed to pick my phone up over there?
After doing some digging through my phone's IMEI, Sony's tech support representatives brought to my attention that my device is a "Grey Market" phone (meant to be used in Singapore?) and that they don't even know how long it will take for them to service my phone. According to their supervisor, it could take anywhere from 1 month up to 4 months, maybe even more for them to repair and send it back to me.
See what I'm going through here?!?!?!
What good is it for a company as big as Sony to print and place a cute little warranty pamphlet inside the box of your brand new phone, containing the numbers of several different technical support worldwide if the 1 year warranty is not going to be covered in all of those different countries??????????????
I took the initiative to call Sony's specialized Xperia Mobile support telephone number from that pamphlet that came with my phone (not a free call, by the way) here in Brazil and shared with them my frustration regarding my Xperia ZL. They were sympathetic with me, and readily provided me with 3 different authorized service centers near my home, with their respective addresses and telephone numbers.
I managed to reach a couple of those authorized repair centers here in Brazil (over the phone) only to find out that they DO NOT have any of these Xperia ZL / ZQ batteries in stock. They also mentioned that several other customers called them and shared their bad experiences with their Xperia ZQ's battery life (defective batteries) and were greeted the same way: "I'm sorry, we can't help you. We do not carry that replacement battery in stock. We have already placed the order for those with Sony, but there's no estimate of when or even if these will ever arrive in our store anytime soon... I'm sorry about that..."
Yeah, I'm sorry about that too Sony.
I'm really sorry I bought a Sony smartphone.
I wish I could go back in time and buy a Samsung Galaxy S4 Google Play Edition instead.
But it's too late... I've already spent 650 bucks on your crappy smartphone, Sony.
Looking back, I can tell you that I've had problems with lots of other computer components that I've purchased in the States, from several different manufacturers. And I've RMA'd lots of these defective memory modules (RAM), defective SD Cards, etc. I've shipped it from Brazil straight to them in the States and in less than 1 month after they received my RMA, they went ahead and shipped a replacement back to me (in Brazil) FREE OF CHARGE! Most importantly, with NO HASSLE! That's right, NONE of these companies refused to ship it back to me at my Brazilian address like Sony is doing to me at this time.
This is the worst customer support from such a big and Global company that I've ever dealt with in my entire life.
Shame on you Sony!
After this horrible experience, here's a few things that I CAN and WILL DO for sure:
- I will NEVER buy another Sony device (camera, smartphone or laptop) ever again.
- I will never recommend a Sony product to any of my friends and family.
- I will never buy another phone with a built in, internal battery.
Sony has been continuously releasing and flooding the market with new phones that doesn't add a whole lot of improvements over their previous gen devices (ZR - Z - ZL - Z1 - Z1 Ultra - Z1S and so on). All they do is depreciate the value of what they have already released just a few months for just a little more, sometimes even less money than what you paid for your current "last gen" Sony phone just 2 or 3 months ago.
The Xperia ZL was released with last gen Snapdragon S4 Pro and in just a couple of months after I purchased my ZL they released a new, better spec'd smartphone, the Xperia Z1. And now, Sony has just announced the Xperia Z1S...
I understand that in today's mobile market / segment it's "the norm" to have this ever evolving and improving trend of new technology on mobile devices, but this seems to be getting kind of out of hand. You buy something today for US$650, sometimes even more depending on where on earth you live, only to see it become seemingly obsolete in just a matter of 3 months.
Sighs...
I'm through with Sony."
Sorry for making it lengthy as well!
Rianto said:
My ZL is also shutting down when unplugged. Will changing the battery help?
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Click to collapse
I suggest you to first try restoring your device with Sony Update Service (it's in Sony website, just Google for it). If the problem persists, you now have a charger-dependant smartphone.....
Not sure if replacing the battery will help... I've read that someone fixed the problem just by detaching the battery cable, waiting a few minutes and then plugging it back, but I can't verify that.
Keep in mind that opening you device will void the warranty.
You can send it to repair center if it's still in warranty (or if you're willing to pay), but remove any customisation before that (eg. lock bootloader, restore TA partition etc.).
dr2005k said:
Thanks for the reply. I'll be contacting them again tomorrow to see if the device they offered me over a week will get shipped soon.
Click to expand...
Click to collapse
I hope you can get your phone soon .
AndroidBR said:
Exactly the same problem here buddy...
Here's a little email I've sent Sony Tech Support and their Press people:
[...]
Click to expand...
Click to collapse
Those are my feelings, exactly.
I really fail to understand why Sony did nothing to correct this problem since it's clearly visible that ALL Xperia Z(insert letter/number here) models have this issue. Some start to show the symptoms on the first week and others after 1 year.
I love my Xperia ZQ/ZL, it's an awesome phone, but I have this feeling that this problem will occur again (bad luck if it's after the warranty...) and I should just have bought another model/brand (not the S4 though )...
That being said, whenever someone asks me for advice to buy a new phone, I tell them to get away from the new Xperias. They are great phones, but you may be granted in the battery issue lotto
Yes and it's being sent back again.
Osni~* said:
I hope you can get your phone soon .
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Click to collapse
Well I got my phone back from Sony Tuesday Night. And it's going back today... Sigh. They sent me back my old phone after offering me a new one which kinda annoyed me. Then when I tried to actually call someone with it they couldn't hear me and I found out that the main microphone is now broken. Hopefully it doesn't take another 6 weeks to get a fixed or replacement. I'm a very patient person but this is starting to wear that down really quick. I never had warranty work be this useless.
Agr! this is the exact problem with my phone. Just started this week, i start the camera app and the phone crashes! I had to keep it on charge for the most part to get it to work, so.. its a wired phone now.
Can someone document a quick way to get it fixed or replacement, where did you start? sony chat, email or visiting a repair store?
Osni~* said:
Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread
Click to expand...
Click to collapse
this is the common problems in all the xperia zl, as it occurs after android 4.3 update, even i am also suffering fom this problem, my bootloadert was unlocked, i had relock it using flashtools, but it had just relock my bootloader, no drm keys came back, and give it to sony service center, as after unlocking my bootloader, previous os was not installing, its 5 days now, and service center is still trying to repair my phone, your they also got headache, tommorow i will ask them to replace the cell !
dr2005k said:
Well I got my phone back from Sony Tuesday Night. And it's going back today... Sigh. They sent me back my old phone after offering me a new one which kinda annoyed me. Then when I tried to actually call someone with it they couldn't hear me and I found out that the main microphone is now broken. Hopefully it doesn't take another 6 weeks to get a fixed or replacement. I'm a very patient person but this is starting to wear that down really quick. I never had warranty work be this useless.
Click to expand...
Click to collapse
wow, you are a very patient man. i would be writing emails to ceo, posting on reddit, post on their facebook wall, their hangouts wall, and all other forums (hint) about it, and how incapable sony is in their repair service.
melvinrobertson said:
this is the common problems in all the xperia zl, as it occurs after android 4.3 update, even i am also suffering fom this problem, my bootloadert was unlocked, i had relock it using flashtools, but it had just relock my bootloader, no drm keys came back, and give it to sony service center, as after unlocking my bootloader, previous os was not installing, its 5 days now, and service center is still trying to repair my phone, your they also got headache, tommorow i will ask them to replace the cell !
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Click to collapse
Is that right? Whe should start a new thread with symptoms like Upgrades, model version of the device AND chargers used lastly ( still thinking that's not the problem )
PD: Luckily I'm getting a new battery( used actually, torn apart from a totally destroyed device ) in 2 days from now and check if that's the real problem.
Hy, Guys.
first i want to say
Sorry for my English i am from Austria. so my first Language is German.
My LG G4 H815 runs with Genesys 4.8 or 4.6.(dont know anymore) Bootloader Unlocked.
a few Days ago i had only 8% Battery so i put my Power cable in the device and go to sleep.
Next day i want to start my Phone an...........
NOTHING.
my G4 is Dead!!!!
i dont get it.
i try´d to start norm.
nothing.
put out the battery, put it back, try to start but
NOTHING...
Tryed to boot in Recovery but also NOTHING.
Now i put my G4 with usb on the Laptop but it did not reconize the Phone.
PLEASE GUYS PLEASE HELP ME.
I UNLOCKED MY BOOTLOADER!!!
And now i think my WARRANTY is gone.
I think the repair cost´s are verry high or do somebody know if LG Repair my PHone for free with unlocked BOOTLOADER???
sorry guys but i am done.
my nervs are gone..
If someone could help me that would be AMAZING and i could pay a few BEER´s-
Thanks
kinimod25 said:
Hy, Guys.
first i want to say
Sorry for my English i am from Austria. so my first Language is German.
My LG G4 H815 runs with Genesys 4.8 or 4.6.(dont know anymore) Bootloader Unlocked.
a few Days ago i had only 8% Battery so i put my Power cable in the device and go to sleep.
Next day i want to start my Phone an...........
NOTHING.
my G4 is Dead!!!!
i dont get it.
i try´d to start norm.
nothing.
put out the battery, put it back, try to start but
NOTHING...
Tryed to boot in Recovery but also NOTHING.
Now i put my G4 with usb on the Laptop but it did not reconize the Phone.
PLEASE GUYS PLEASE HELP ME.
I UNLOCKED MY BOOTLOADER!!!
And now i think my WARRANTY is gone.
I think the repair cost´s are verry high or do somebody know if LG Repair my PHone for free with unlocked BOOTLOADER???
sorry guys but i am done.
my nervs are gone..
If someone could help me that would be AMAZING and i could pay a few BEER´s-
Thanks
Click to expand...
Click to collapse
First thing you should do is checking the serial.
Pull out battery and look at the first 3 digits. If it starts with 5xx you may be another victim of a well known main board issue (search for bootloop at xda).
Second thing Austria is in the EU so you SHOULD have no problem on sending it to repair even with unlocked bootloader.
Besides that search form the freezer method or oven method here @XDA.
Those may can help you to recover the data.
.
Okay.
My serial begins with 507.
And this is shure about warranty and unlocked bootloader?
Is this only a problem outside the EU?
Tomorrow i bring my phone to the shop and tell them the story.
Lets hope for a free repair.
Because i searched the net for a new mainboard.
150Bucks.
Thats not possible in the moment for me.
Thanks for your time.
kinimod25 said:
Okay.
My serial begins with 507.
And this is shure about warranty and unlocked bootloader?
Is this only a problem outside the EU?
Tomorrow i bring my phone to the shop and tell them the story.
Lets hope for a free repair.
Because i searched the net for a new mainboard.
150Bucks.
Thats not possible in the moment for me.
Thanks for your time.
Click to expand...
Click to collapse
The key is Directive 1999/44/CE.
For the details take a look here:
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Click to expand...
Click to collapse
Sources:
http://piana.eu/root
https://fsfe.org/campaigns/android/liberate.en.html
.
Thank you verry much.
I have my LG G4 since 3 or 4 month's!
Lets hope there is no problem with warrnty.
thanks again for your time.
XDA
Best board, best Devs,
best of the best.
kinimod25 said:
Thank you verry much.
I have my LG G4 since 3 or 4 month's!
Lets hope there is no problem with warrnty.
thanks again for your time.
XDA
Best board, best Devs,
best of the best.
Click to expand...
Click to collapse
Hi,
How do you solve the issue?
Hi Guys, I Writing this with saddest ever. i bought this phone, which was good. but during rooting. my device went bricked. i took the device to the service center and they took the phone on 5 - 10 -2017 and Now Returned the Phone on 19-10-2017. And it is not repaired. i told them i will give money but they told there is no parts available. the mother board is damaged with water, so please help me guys. :crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying::crying: . If anyone here can help me please
Lodge a online complain in Govt. Consumer forum with as much detail as possible. The complain should reach to Lenovo higher authority and they can provide a replacement.
how to?
souvikpal said:
Lodge a online complain in Govt. Consumer forum with as much detail as possible. The complain should reach to Lenovo higher authority and they can provide a replacement.
Click to expand...
Click to collapse
ok. but they are saying it is a water damage, and they found water inside my phone. so doing something like that will be good? And also i encountered a rain once one day before the damage.
gokulraj3 said:
ok. but they are saying it is a water damage, and they found water inside my phone. so doing something like that will be good? And also i encountered a rain once one day before the damage.
Click to expand...
Click to collapse
The handset may have water-detector substance inside, which will change its colour once the substance get in touch with any liquid. So, once the water detector is tripped, you'll loose your warranty even if the damage isn't caused by water.
Now if you want to repair it paying the required money, and the company refuses to do it, you can definitely lodge a complain because the handset is within support period.
it is better to buy other good device than mediatek... even i m frustrated with lenovo and mediatek... this is last phone with mediatek and now its goodbuy to mediatek ..
same here bro. . but my device is under warrenty ,so if they cant repair my device , will I get a replacement.
NO, they will telll
[email protected] said:
same here bro. . but my device is under warrenty ,so if they cant repair my device , will I get a replacement.
Click to expand...
Click to collapse
they will telll please wait.. i called the customer care, they also told me it is a new product so its parts have to come from other country so it is also having gst causing it to slow down in india.
not yet got the phone from the service center it is not yet ready because parts are not available,
I checked on Lenovo forums u didn't get ur device repaired yet . They repaired mine in 13 days(diwali off including) . Try to mail Lenovo service about ur issue . They will reply for sure.
Ya Bro, they are taking it tooo long.
[email protected] said:
I checked on Lenovo forums u didn't get ur device repaired yet . They repaired mine in 13 days(diwali off including) . Try to mail Lenovo service about ur issue . They will reply for sure.
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Click to collapse
i think i must go to the consumer court. i have done that too. emailes them in, called service center and customer care every day. they always say please wait, we understand. so i waitied, now it is almost 30 days when it is in 5-11-2017.:crying::crying::crying:
they also want me to pay for the products repair.
see that image file, you can seee my phone repair status. it says it is closed but the service center is telling it is an error.
37 days over.. parts are not available. what to do?
Take ur phone nd try to flash rom urself. . Lenovo is ****t . I'm also going to sell this phone on olx .
I got my phone back after 67 days of repairing.. from the Lenovo service centre and I paid them 4300 ruppee . Too much.. now also the camera in depth mode have started some issue. It is not have a perfect motion. And the serial number of the device went off.
gokulraj3 said:
I got my phone back after 67 days of repairing.. from the Lenovo service centre and I paid them 4300 ruppee . Too much.. now also the camera in depth mode have started some issue. It is not have a perfect motion. And the serial number of the device went off.
Click to expand...
Click to collapse
Now I may advice u to sell it on olx and get another device. Bcoz development of k8 note is ****. If u r in rooting flashing custom Roms u definitely not gonna enjoy it . I sold mine @12k