Develop Bugs

Mystery of the phantom app updates.

For a week or so now, my GNex has been popping up "available app updates" notifications at least once a day. This wouldn't be too unusual, but when I click the notification to go to MyApps in the market, I never seem to see all the updates.
If the notification says there are 5 available updates, then I click through to MyApps and find 3 updates available.
If the notification says there are 3 available updates, then I find 1
And if the notification says there are 2, I don't see any at all.
Seems like there are two apps on my phone that are either causing update notifications to appear when there is no actual update to install, or they have updates available, but I can't see them in the market for some reason. In either case, I have no idea how to figure out which apps are causing the problem.

There can often be problems with having multiple Gmail accounts. You get a notification for the update from an account other than your primary Gmail (but then you click into the Market and its your main Gmail acct). Not sure how to fix it, but it is mildly annoying.
If not, you can try wiping data out of the Market and re-entering your credentials.

Well if it helps I was also noticing that as well but like you said I went to market and nothing was showing .so for some reason I scrolled through my aps and clicked on google + and when it pulled up it had the update option so I updated and don't remember seeing any after so if by chance you have google+ on your phone check it just a thought cause that is where mine was coming from so far

Usually, you just need to wait for some times

Usually it happens to google apps (maps, google+, etc) so check them and also check your "Not Installed" list cuz sometimes those installed apps that need to be updated show up in that list instead of "Updates" list.
Not sure if its fixable with clearing data for market.

I also had this problem recently with Google+ and had it previously on my Xperia X10 with the facebook app. Possibly a problem with pre-installed apps which are then updated in the market.
Just do a manual install/update of the suspect app and the notifications will go away.
For me it was easy to spot the rogue apps as there was only one at a time causing the problem, so the update notification specifically said there was an update to Google+.

DiNoise said:
Usually it happens to google apps (maps, google+, etc) so check them and also check your "Not Installed" list cuz sometimes those installed apps that need to be updated show up in that list instead of "Updates" list.
Not sure if its fixable with clearing data for market.
Click to expand...
Click to collapse
I had the same problem last week.
Google + showed an update notification, which wasn't displayed in the Google Market. I noticed that Google + was in the "not installed" list, so I opened it there and manually updated it by clicking on the "update" button on the Google + market page.

Any chance you have auto updates on?

i get this same problem too. vvery often i get notifications saying "4 updates" and really there are only 2 updates. it just happens sometimes for no reason i can see. and no there aren't any manual updates during this time. it's truly some weird bug, or something is getting counted twice either my 2 gmail accounts etc.

DiNoise said:
Usually it happens to google apps (maps, google+, etc) so check them and also check your "Not Installed" list cuz sometimes those installed apps that need to be updated show up in that list instead of "Updates" list.
Not sure if its fixable with clearing data for market.
Click to expand...
Click to collapse
Yep, this was the answer. Google Music and Google+ were the culprits, and since they were pre-installed, they weren't in my installed apps list. I had actually checked every single app in my installed list individually, trying to find which ones had the updates. I didn't think to go through the uninstalled list.

I've had this happen from time to time. I fixed it by clearing market data, and then the market showed me the app that needed updating.

I've been getting it too and I think it's been caused by me having apps installed from a different market than what I am usually authorized to install from. ie I'm overseas and I have Google Music etc.

Pre-Installed apps not showing in Google Play after reset?

I decided that after years with the same gmail account, it had become too cluttered and too many people had my email and I just wanted a fresh start.
So, I created a fresh, new gmail account and I did a factory data reset on my phone.
But now, all the pre-installed apps won't show up in the Google Play store so I can not update them. If I type in the name of an app that is pre-installed, it shows "Update" but when I go to "my apps" there are no apps there, so I can't update them all. I also have "auto update" on, but nothing is updating.
What could cause this and is there a way I can fix it? Even though I don't use all of the pre-installed apps, I still want everything up to date.

josh995 said:
I decided that after years with the same gmail account, it had become too cluttered and too many people had my email and I just wanted a fresh start.
So, I created a fresh, new gmail account and I did a factory data reset on my phone.
But now, all the pre-installed apps won't show up in the Google Play store so I can not update them. If I type in the name of an app that is pre-installed, it shows "Update" but when I go to "my apps" there are no apps there, so I can't update them all. I also have "auto update" on, but nothing is updating.
What could cause this and is there a way I can fix it? Even though I don't use all of the pre-installed apps, I still want everything up to date.
Click to expand...
Click to collapse
can you install apps from the pc on the new gmail? if not, what happens when you try that from the old one?

Same Issue
I have this exact issue. Purchased a used phone. It was delivered in mint condition and had been factory reset. So I set it up as it was new. However, the pre-installed apps do not show up in "My Apps". So, I cannot "Update all" and auto update does not include those apps.
If I run a search for any pre-installed app it gives the option to update. Once updated, the app shows in "My Apps" like normal. All new downloaded apps show up in "My Apps" as normal.
It's like the pre-installed apps are synced to a different account... Please help

They will show up. It takes a few minutes or so. I just got the HTC one, traded my s4 for it (best decision ever!) and it took a while
Sent from my HTC6500LVW using Tapatalk

I forgot I made this thread... Oops haha. Mine eventually just showed up, like mrbracht said, however it took a couple hours for me.
Sent from my HTC6500LVW using Tapatalk

Workaround: https://forum.xda-developers.com/android/help/pre-installed-apps-google-play-e-g-reset-t3691533

"app" could not be downloaded due to an error (920)

I just booted my brand new 2014 note and when the home screen finally showed up the notification bar was full of warning sign/exclamation marks each mentioning a different app saying "<app name>" could not be downloaded due to an error (920)".
I've bought well over a dozen Android devices through the years and they've all downloaded my set of apps just fine. Some of the apps that get downloaded cannot be found on the app store any more as the developer packed up and left, but they still download when I get a new device.
But, this error essentially means that none of my initial download of apps (which is the only way I get some of my legacy apps) didn't happen.
Any thoughts on troubleshooting this? I didn't find any references to the problem in the Note2014 forums.
Also, if I can get the downloads to work, any thoughts on triggering it to do the "brand new device download" again?
FWIW, I did try a factory reset once the new system update downloaded to see if it would download the apps with the new OTA version of the play store, but the same thing happened all over again...

Note that the standard solutions you find on the web include removing your Google account and adding it back and force stopping the Google Play Store and then clearing its data and cache.
I recreated the account about 4 times and cleared the data and cache about 15 or so times and one of those times it managed to download just updates for the pre-installed apps, leaving me with none of the 100 or so apps I usually have. I then tried recreating the account and clearing the data again a few times, but it stubbornly refused to believe it had any more work to do.
Then I did another Factory Reset after all of that, hoping that the gremlins were asleep, but it came back up to the notification list full of hundreds of 920 errors. I also found a thread on the web about someone asking about retriggering the initial download of all of the apps and nobody could find a solution - they eventually gave up and just manually reinstalled all of the apps. That isn't really a good solution for the hundreds of apps that I typically carry and isn't even possible for the 5 or 6 that are no longer searchable on the Play Store (they must be downloaded in that initial download or they won't appear. I can get their 920 notification errors, but I can't use that to trigger another download of the original app...

I've had the same issue. Usually, I just turn the device off for a bit, turn it back on and it's fine. It seems to be an odd issue. If it lasts longer than a day I'd try the factory reset, not right away however.

The problem is you have more than 5 devices attached to your android play store account. Go into google play and remove some of your older devices.

skyline23 said:
The problem is you have more than 5 devices attached to your android play store account. Go into google play and remove some of your older devices.
Click to expand...
Click to collapse
That sounds like the most knowledgeable advice so far, but I'm not sure how to follow it. I found where my devices are listed in the play store (play.google.com => gear icon => settings) and I do have more than 5 devices (8 currently listed including the new 2014 Note) on the account, but...
- there is no way to remove them. All I can do is hide them (visibility).
- There were only 4 total that weren't hidden, including the new Note.
So, if this is an issue of more than 5 visible devices, I didn't even have 5 visible with the new tablet. If it's an issue of deleting them from the account, there is no option for that (only changing their name and a checkbox for visibility).
All of them have a "last used" date within the last couple of years. Perhaps there is a 2 year timeout?

I just did a factory reset after updating the visibilities in my Google Play account. Unfortunately, I think Google has shifted from "downloading the apps from your old devices" to "Oh, hey, we recognize that device - it was the one you didn't download any apps to, right?" and so now I'll never be able to get that factory fresh download unless someone knows the magic to make Google treat it like a brand new device.

Sorry I wasnt clear. If you make then not visible, thats the same as deleting it. If you make the note not visible, then google should see it as a new device. Are you sure you're checking the auto reload option when you are setting up the note?
flarbear said:
I just did a factory reset after updating the visibilities in my Google Play account. Unfortunately, I think Google has shifted from "downloading the apps from your old devices" to "Oh, hey, we recognize that device - it was the one you didn't download any apps to, right?" and so now I'll never be able to get that factory fresh download unless someone knows the magic to make Google treat it like a brand new device.
Click to expand...
Click to collapse

skyline23 said:
Sorry I wasnt clear. If you make then not visible, thats the same as deleting it. If you make the note not visible, then google should see it as a new device. Are you sure you're checking the auto reload option when you are setting up the note?
Click to expand...
Click to collapse
I had downloaded a bunch of apps last night (I was up to the F's by scanning the app list on my old tablet), but this was worth an experiment to try.
I had already unchecked all of the devices other than my Notes and my phone, so I unchecked the tick mark next to the new unnamed device and factory reset my 2014 Note. It came back up and managed to start installing apps without errors - woohoo!
But, it only reinstalled the apps that I had been busy downloading last night. Perhaps I mucked it up when I started downloading apps and so now it remembers my device even if it was unchecked?
I found a few apps that aren't "searchable" by going to the "All" tab in the list of "My Apps" in Google Play Store. One of them worked, but another (the Doodle Android app for the Doodle.com service) refuses to install. That may be due to the fact that they have modified the app to be "not compatible with any of your devices". The version installed on my old Note gets an error on startup, so they may have manually sabotaged it (and given that they now have a $3 pay app, I can imagine why). If I remember my device install history I seem to recall that the initial app install could install older versions of apps that aren't accessible from the Play Store (and I relied on that in the past to avoid updates that broke things when I got a new device) so it might have been able to install the version that I last installed on my old Note, but in this case it probably wouldn't have worked out of the box.
Still, at least some of the withdrawn apps are still visible in the "All apps" tab...

Probably just version conflicts. I have a lot of apps I paid for that wont show up and install on my note 10.1. Even some apps that work on my note3 wont be compatible with the 10.1. Your 'all apps' should always show you the apps you paid for and workable. As for pulled or discontinued apps, try finding the apk and side loading them.

skyline23 said:
Probably just version conflicts. I have a lot of apps I paid for that wont show up and install on my note 10.1. Even some apps that work on my note3 wont be compatible with the 10.1. Your 'all apps' should always show you the apps you paid for and workable. As for pulled or discontinued apps, try finding the apk and side loading them.
Click to expand...
Click to collapse
I assume you are referring to my example of the Doodle app that won't install?
The apps that failed to download when I did my most recent factory reset are the ones that I didn't manually install last night. It was 1:1 as far as downloading only those apps (A-F) that I had downloaded last night and none of the others. It looks like the system has permanently remembered the app set for my new device whether or not I uncheck it from my list of active Google Play devices...

I see.. I guess you'll just have to go to 'my apps' and install manually one by one. Have fun with your note. It's an amazing device!

skyline23 said:
I see.. I guess you'll just have to go to 'my apps' and install manually one by one. Have fun with your note. It's an amazing device!
Click to expand...
Click to collapse
grrr. many of my games, including crystal defenders and need for speed most wanted are telling me i have to buy the app or the device isn't authorized for this game. never had this problem before, just using my google play account as usual. advice?

Google playstore probably detected that you had too many devices using the same play account. Dont think theres a work around

I had this on my first one..
Then it filled up the memory with hardly any app installed and kept boot-looping. Same results after restoring so I returned it and bought a new one. No more issues! I didn't restore backups from Google though.

For me Method 1 worked
Here are couple of fixes for the infamous error 920 or “App could not be downloaded due to an error 920” :
Method 1:
Turn your wi-fi off
Turn your wi-fi on
Run Google Play Store and install or update the app
Method 2:
Go to settings>>Accounts>> Delete your Google account synced with Google Play.
Restart Phone and add your Google account back in the settings. Alternately, add a different Google account.
Run Google Play Store and download your app.
Method 3:
Go to settings >> Apps >> Open “All” tab
Find and click Google Play Store >>Clear Cache and Clear Data
Now from the same tab uninstall Google Play Store Updates
Restart your phone, open Google Play Store and install the app

What worked for me
1.First Remove your google account from the device
Settings -- Accounts -- Google -- (select your email account) -- Remove
2.Then clean cache and data of Google Play store
Settings -- Application Manager -- Google play store -- remove cache, remove data, force stop (in that order)
3.Then turn off for 15 seconds
4.Add your account again on Google accounts
Settings -- Accounts -- Google -- (sign in with your account)
It worked well after that!
And I tried many other options before without it working.
As quick commercial if anyone is having problems with the stupid google update that makes the tablet not access properly the SD Card, I just found an app that amazingly fixed it with one click. Only for rooted users:
NextApp SDfix
Works fast and after a reboot you can use your SD card again!

[Q] App updates

I have auto app updates turned off. How do I know if there is an update available for an app?

I am assuming you are talking about turning off updates in google play settings in FTV. The only way to know of updates is to open google play and go to your Apps in the top left menu. It should show all available updates for your installed apps (only those apps that are "compatible", so run the Market Helper before you attempt this). Also, and I could be wrong, it will only show updates for apps that you have installed from the play store, and not side loaded ones (paid or otherwise).

I mean in FTV settings/apps.
I have turned auto updates off so how do I know when an update is available for an app that I installed via FTV?

Pagemakers said:
I mean in FTV settings/apps.
I have turned auto updates off so how do I know when an update is available for an app that I installed via FTV?
Click to expand...
Click to collapse
If you go to Your Apps Library via the default launcher, you can highlight Icons of your apps. Underneath it is 2 boxes, the one on the left should always say "More Info" Click that, and then on the page that shows, if there is an update , it will say it, or it will say Open.
Yes, this is annoying and I only found it by accident. And as far as I can, Amazon doesn't automatically update anything even if you have it on. At least it doesn't on my AFTV.

Found it. Thank you.

[Q] Snapchat for Fire OS 4.6.1

I recently sideloaded 4.6.1 for Fire Phone and got the necessary files for Snapchat, yet when I try to sign it, it does not sign in. It does not even load, the circle spins for infinity.
On the previous public OS, I had snapchat, but kept getting the Google Play services has stopped message, which is why I updated my phone. The message no longer appears, but I can't sign into Snapchat.
I updated my phone as of yesterday. Help??

Is there a reason you want the play store version as opposed to the amazon app store version? Some apps that are offered on both seem to misbehave unless you choose the amazon one.
Sent from my SD4930UR using XDA Premium 4 mobile app

matsnackson said:
Is there a reason you want the play store version as opposed to the amazon app store version? Some apps that are offered on both seem to misbehave unless you choose the amazon one.
Sent from my SD4930UR using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Since I have noticed the same, that some apps that are offered on both stores seems to misbehave unless you choose the amazon one, I think that is preferable to install the APPs from the Amazon APP Store...
However, I also have noticed that almost all the APPs updates first on the Google-Play-Store!

The app should update via the store it was downloaded from, amazon updates are specific for the amazon environment.
Sent from my SD4930UR using XDA Premium 4 mobile app

Snapchat is not available on the Amazon App Store.
Can anyone offer some advice??

I don't mean to be rude or anything, but can someone please respond? Is anyone else having this issue?

Sorry for triple post, but I noticed the update on the play store makes the play store have a white screen? I kind of doubt it's connected to the snapchat issue

There's a bunch of threads about this issue already. There is a problem with the Google Play Service. Snapchat uses the Google Play Service so that's why it stopped working.
You can get Snapchat to temporary work by doing something like this:
http://forum.xda-developers.com/showpost.php?p=60266619&postcount=21
But it won't stay working forever since your Google Play Service will keep trying to update to the bugged one.

But I won't be able to even sign in because of the message "You need Google Play Services" will pop but, not allowing me to close it. Also, note that I am on 4.6.1, while that is a fix for 3.6.8
Has this been confirmed by anyone who's tried to use Snapchat?

JHowell1158 said:
But I won't be able to even sign in because of the message "You need Google Play Services" will pop but, not allowing me to close it. Also, note that I am on 4.6.1, while that is a fix for 3.6.8
Has this been confirmed by anyone who's tried to use Snapchat?
Click to expand...
Click to collapse
Yes. I also have the same problem. I am also on 4.6.1.
I will say it again. There is a bug with Google Play Service right now. There's a bunch of threads about this right now. Snapchat only works if you are able to get an old version of Google Play Service with an old version of Google Play Store on your phone. There is some tricks to get your Google Play Service to not update which is mentioned in the other threads. If you have a white screen or the "You need Google Play Services" notice popping up, that means you have the latest version of Google Play Service which has the bug. It will not work on your phone until Google fixes this problem.

My apologies I could have sworn I saw that on there
Sent from my SD4930UR using XDA Premium 4 mobile app

Got SnapChat working on 4.6.1 OS
Okay, I have no clue why what I did made everything work, but it did. I got SnapChat, YouTube, Hangouts, everything working on 4.6.1. I'll explain everything I did since I have no clue what exactly made it work, but I'll explain everything up to when it started to work.
1. First you'll need to download an app in the appstore called "Advanced Permissions Manager".
2. You wanna download the usual Account Manager > then Google Play Services 7.0.99 > then Google Services Framework > then Google Play Store 5.4.12.
3. As soon as you sign into Google Play Store, you wanna go into settings and turn off "App Installation" so the Google Services doesn't update.
4. Go on the app you downloaded in step one called "Advanced Permissions Manager", then go to All Apps > SnapChat > then uncheck "find accounts on the device" (located under "Your accounts").
5. Push Save & Re-Install. (May need to hit uninstall and install again on the window that might pop up, if nothing pops up then ignore these parenthesis.)
6. Hold the power button for about 5 seconds and hit restart.
7. Once you load back up and try SnapChat, it shouldn't ask you to update Google Services and will let you sign in as usual.
***I seen that doing this broke Google Play Store, but that's the only thing different I've noticed. You can always download 1mobile and get the apps you need afterwards off of there I'd assume.

Cole2266 said:
Okay, I have no clue why what I did made everything work, but it did. I got SnapChat, YouTube, Hangouts, everything working on 4.6.1. I'll explain everything I did since I have no clue what exactly made it work, but I'll explain everything up to when it started to work.
1. First you'll need to download an app in the appstore called "Advanced Permissions Manager".
2. You wanna download the usual Account Manager > then Google Play Services 7.0.99 > then Google Services Framework > then Google Play Store 5.4.12.
3. As soon as you sign into Google Play Store, you wanna go into settings and turn off "App Installation" so the Google Services doesn't update.
4. Go on the app you downloaded in step one called "Advanced Permissions Manager", then go to All Apps > SnapChat > then uncheck "find accounts on the device" (located under "Your accounts").
5. Push Save & Re-Install. (May need to hit uninstall and install again on the window that might pop up, if nothing pops up then ignore these parenthesis.)
6. Hold the power button for about 5 seconds and hit restart.
7. Once you load back up and try SnapChat, it shouldn't ask you to update Google Services and will let you sign in as usual.
***I seen that doing this broke Google Play Store, but that's the only thing different I've noticed. You can always download 1mobile and get the apps you need afterwards off of there I'd assume.
Click to expand...
Click to collapse
I did everything you said, now when I go to log into Snapchat, it closes itself... better than infinite loading I suppose.