[Q] Can't connect R800i to computer, hard reset, use home button. - Xperia Play Q&A, Help & Troubleshooting

I've recently received a used Xperia PLAY from a friend and it appears he might have tampered with it or it might just be general wear and tear but there are a few things wrong with it I believe are all software based. I can't exactly send this into Sony because of course, it's second hand.
I want to do a factory reset on the phone because the home button won't work anywhere except to turn the screen on and I just want to start over with the phone instead of dealing with all of the settings my friend had previously fiddled with. Except when I try to do a factory reset through setting>privacy>factory data reset, it asks me for a pin that apparently my friend had never added. I've tried the obvious 0000, 1234, 9999 etc. and it just won't work. So after trying this I've decided to do a hard reset, except guess what, it simply doesn't work. I've tried holding down the back and search button and then pressing the on button and continue to hold the other two buttons but it doesn't take me to any menu of any sorts to do a hard reset. I'm yet to find any other method to do a hard reset, are there any other methods?
When I connect it into the computer both my computer and the PC Companion Tool recognize that it's there whether I have my phone on MTP or MSC however it refuses to do anything but charge on the phone. A small notification at the top is supposed to appear and you're supposed to drag down the top and click on it, right? Yeah, that doesn't show at all. It's as if it's just charging at the wall or something.
Although the phone works and functions alright without the use of the home button, I don't exactly want to just give up because I really want to do a factory reset.
Any help would be much appreciated, thanks!

All you need is to flash stock firmware with flashtool. But before that, check your phone model in settings-about phone. See is it i,a,at or x and choose ftf file based on that.
Sent from my R800i using xda app-developers app

Related

Soft reset in htc desire

Hello, someone can tell me how to do a soft reset to htc desire, there is some key combination or there is some software to do it?.
Thanks
keep the power button pressed for a longer time. a menu will be shown. select power down (phone will now shut down), press power button again. et voila! you have 'rebooted' your phone!
thank you very much but I do not work or do not
Any apps to do this ?
O and O said:
Any apps to do this ?
Click to expand...
Click to collapse
Are there any?
juanjitos said:
thank you very much but I do not work or do not
Click to expand...
Click to collapse
Uuhh.. What?
So is it at all possible to have an app that reboots the handset essentially?
There was an app on the market called quick boot I think, never used it myself but you could try that, although it may need root and the desire will probably be too new to work with it, so maybe one to keep an eye on.
Sorry for such a noob question, but the reply above, is that not simply turning the device.off and on again as opposed to rebooting, or carrying out a soft reset? Coming from an iPhone and wm before that, i was led to believe there was a difference. Removing the battery with the device on was a soft reset, rebooting the iPhone was also slightly different from turning it off and on again. ?
I would also like to know if we could do a soft reset without having to take back cover off and remove battery?
Thanks
I have to take back cover of my Desire to reset it. Turning off doesn't work in my case. Simply - last time I was waiting 15 minutes and it still displaying 'shutting down'. I can't shutdown my phone.
Hi, I guess you want to reset HTC Desire without taking it a part.
Check this video on youtube on how to do it.
youtube.com/watch?v=L58SK9dhrVc
Add www, i couldn't post the link as i'm new user.
Hope tis helps.
gimsig said:
Hi, I guess you want to reset HTC Desire without taking it a part.
Check this video on youtube on how to do it.
youtube.com/watch?v=L58SK9dhrVc
Add www, i couldn't post the link as i'm new user.
Hope tis helps.
Click to expand...
Click to collapse
I think you didn't catch what we are talkin about. Soft reset doesn't meen we would like to erase all data and revert back to factory settings.
My phone is not able to shut down even after one hour after pressing: power botton for a moment -> power off. Any clues?
D-fens said:
I think you didn't catch what we are talkin about. Soft reset doesn't meen we would like to erase all data and revert back to factory settings.
My phone is not able to shut down even after one hour after pressing: power botton for a moment -> power off. Any clues?
Click to expand...
Click to collapse
@ d-fens
Strange indeed soft reset works here fine but used it only a few times
Maybe a hard reset forces to reinstall the o/s correct and solves you're problem because it should work via the power button...
Do you get the pop-up menu with the different choices?
awf said:
Strange indeed soft reset works here fine but used it only a few times
Maybe a hard reset forces to reinstall the o/s correct and solves you're problem because it should work via the power button...
Do you get the pop-up menu with the different choices?
Click to expand...
Click to collapse
what the hell are you people talking about?
a soft reset is a way to restart the phone using an option in the phone, perhaps an app
so when there's the option to POWER OFF the phone, there is the option to RESTART the phone
Strange indeed soft reset works here fine but used it only a few times
Maybe a hard reset forces to reinstall the o/s correct and solves you
Click to expand...
Click to collapse
what the hell are you people talking about?
a soft reset is a way to restart the phone using an option in the phone, perhaps an app
so when there's the option to POWER OFF the phone, there is the option to RESTART the phone
Click to expand...
Click to collapse
that's right.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I got the popup menu when I press power button for a while but when I press first option to shut down the phone - it does not shut down. Shuting down message displays for ages and nothing happens.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Sorry, I think I got it wrong. D-fens - what you have done is fine, taking out the battery, judging by htc website
htc.com/europe/howto.aspx?id=721&type=1&p_id=312
but I don't know why wouldn't it shut down with power button, it works fine with my.
I think I know what your trying to get at, the problem is in your phone, unmount your SD card, I suspect its faulty. This will I suspect work. Try it and tell us how you get on. I'm assuming switching the phone off and on again is the same as rebooting or soft reset on Android.
Lol mega fail answers. I think currently there is no way to soft reset your phone without going the long way of turning it off and turning it on again. Quite annoying I know, but you should not have to soft reset your phone much at all, if you do then there is a prob with software etc. I have only soft reset my phone maybe 2-3 times in the few weeks I have had it for.
But again I believe the question is:
Is there an app or some special way to soft reset the desire, without removing battery or without pressing and holding power button and selecting turn off, as both these methods simply turn the device off and are not actually resetting the device...
Use quickboot or root boot. I personally use root boot. Works fine.

Seeking Assistance Q.Q!

Hi guys! I'm new to the board. I've done some searching and still haven't been able to resolve my issue so hopefully, with your expertise, I can get this fixed.
Here's the story: I bought a Galaxy Nexus (GSM) second hand from a guy on Craigslist. He showed me the phone, works and looks like new. Yippee!! Well, when I got home I see that there's a lock code on it.. Tried calling the seller a few times and left a VM - now it says the number is disconnected... Emailed, no response. So I looked on here and learned how to get into the Bootloader menu...except when I hit Power and VOL+/-, it just boots straight back into the lock screen..
I've installed the appropriate Samsung drivers on my PC and tried to get it to be recognized that way. However, it seems to be in mass storage mode because when plugged in it just mounts it like a drive. I've tried the "Toolkits" but since my PC isn't seeing the phone properly it never makes a data connection for ADB. So, what're my options? Am I completely SOL?
The phone is beautiful and would love to use it =(
Not sure what exactly you mean by "lock code". But could be a stolen and locked phone.
How does the prompt look like?
You can't get to the bootloader? Really? That's the weirdest thing I've heard actually ...
Are you SURE you pressed both volume up and down then pressed power? Sometimes, you might boot into the ROM first, then press the volume buttons.
Also, I believe that you gotta unlock to install drivers and use ADB commands at first. My phone didn't let me install driver on my computer when it was locked (screen turned off)
If you can't get to the bootloader, you ARE pretty much screwed.. since you can't use fastboot and adb commands either
abnah said:
Not sure what exactly you mean by "lock code". But could be a stolen and locked phone.
How does the prompt look like?
Click to expand...
Click to collapse
It's just the standard lock screen. Keypad, Date/Time.
kyokeun1234> Yes, I am certain I'm holding the buttons in - there is a "click" on both VOL+ and VOL- as well as the Power button.
I've tried holding them all in. Holding just the VOL- button (for ODIN) - same result. OS just boots normally and goes back to the keypad requesting the code.
HerroKitty said:
It's just the standard lock screen. Keypad, Date/Time.
Click to expand...
Click to collapse
Okay, that looks like the phone just wasn't reset (resetted? Help, please, English isn't my native =D) properly. If you somehow manage to get into the bootloader, no worst case. But how you can do that when the button-combo isn't workling is above my knowlegde. Sorry. :/
There is a "special" micro USB cord called a Jig that can be used to coax the device into download (Odin) mode simply by plugging it into the device.
Hopefully someone will come along and give information as to where you can obtain one.
Once the device is in download mode you should be able to use Odin to return the device to a factory state.
Edit: I read an article that claimed this jig is compatible with the Galaxy Nexus:
http://www.amazon.com/gp/aw/d/B0053H73JQ/ref=redir_mdp_mobile?redirect=true&ref_=ox_ya_os_product
Sent from my Galaxy Nexus using Tapatalk 2

Cannot connect to Odin

I believe the power button on my phone sticks down causing the phone to continuiously cycle through the splash screen. If I do, however, get the phone into ODIN MODE and launch the app on my computer the COM ID port does not turn yellow. I have all the drivers installed so that is not the problem, I am using the original cable the phone came with and have tried many others. The computer also wont recognize the phone unless there is a data card in it. I need to take it back with all factory settings before the warranty runs out I've been trying to fix this for two weeks reading and trying everything someone help.
otter5 said:
I believe the power button on my phone sticks down causing the phone to continuiously cycle through the splash screen. If I do, however, get the phone into ODIN MODE and launch the app on my computer the COM ID port does not turn yellow. I have all the drivers installed so that is not the problem, I am using the original cable the phone came with and have tried many others. The computer also wont recognize the phone unless there is a data card in it. I need to take it back with all factory settings before the warranty runs out I've been trying to fix this for two weeks reading and trying everything someone help.
Click to expand...
Click to collapse
Most likely it has to do with your power button. Mobiletech offers a power button service.
http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s-ii-t-mobile-power-button-repair/
Sent from my SGH-T989 using xda premium
Its your power button. Same problem with my phone. Bootloop I sent in my phone and got it back in 7 days. Works good as new.

Samsung Galaxy S2 won't boot to main menu, and has seizures.

I'm having a huge problem with my T-Mobile Galaxy S2, and not it won't even completely boot up. The issue had already been around, but never this bad. Usually, when I would use my phone, it would just randomly reboot on it's own. Now, I can't even get to the main home screen or menu. When the battery is inserted, the phone will automatically try to turn on. I'll get the Samsung screen, then the "Samsung Galaxy SII Android 4G T-Mobile screen", then the phone will glitch for a second, black screen, and it'll almost have a seizure from then on. When I say that, pretty much what happens is that the screen will go black, and it'll pulse with vibrations. It'll vibrate, stop for two seconds, vibrate some more, etc. That's all it'll do from there on. It won't try to turn on when I hold the power button, and the vibrations won't stop until I take the battery out. There is no water damage, and there's just normal wear on the phone. I've had the phone since the drop, and for the most part, it's been great until now.
The phone is not rooted, and I have not installed anything crazy. Come to think about it, I didn't really even have too many apps installed on it to begin with. The phone is under warranty, so I had T-Mobile send me a replacement. My main issue now is that I have content on there that wasn't on my SD card, but on the internal hard drive that I find extremely important, and want to keep. When I connect the phone to my computer, nothing comes up because I didn't "connect" it to the computer as you normally would have to do from the phone, before the extra drives pop up on the computer. Without getting into the main menu and manually connecting the phone to the computer so that the drive will pop up, what can I do?
I've tried taking the battery, sim card and memory card out, letting it sit for a few hours, and plug it back in, but it does the same thing. The battery isn't bad, because it plugs into the replacement phone that was sent to me, and works just fine. I've also plugged into my additional batteries, and it does the same thing. I can't do the "hard reset" where you hold volume up & down, then the power button because what happens is the phone will restart itself before I can get to that point. I tried it when I was on the phone with T-Mobile, and the associate at one of the retail locations tried when I went to get a loaner. I've tried hooking up the phone to the Kies software, but it won't recognize the old phone. It will recognize the new one with no problems though.
I am in no way am I well versed with the process of flashing it or installing different things on the phone. I just used it casually for phone calls, texts, web, and an occasional game or app. I'm just stating this so that if there are any specific tips that anyone could recommend, please if possible, explain in a bit more depth, because after I posted my title, I found the related threads, and most of the steps that were recommended to others that had problems sound a bit foreign to me. I just really want to recover the photos and documents that I had on the phone before I send it back to T-Mobile.
These are the threads that I've somewhat referenced so far:
http://forum.xda-developers.com/showthread.php?t=1948094
http://forum.xda-developers.com/showthread.php?t=1457458x
http://forum.xda-developers.com/showthread.php?t=1813866
I can't seem to find anything with the same symptoms as my phone though. If anyone could let me know, that would be great. I just really want to get the content off my old phone, it's just extremely important to me. I'll be waiting on any replies. If you need and more information about what the phone is doing, or what I should try, please mention it. I will try to update this as I get replies, since I am supposed to send the phone back pretty soon. Thank you in advance.
You have a stuck or broken power button. Stick a toothpick or something into the power button whole and take out any gunk if there is. If that doesn't help, then you have a broken power button and you have to get your phone fixed.
Sent from my SGH-T989 using xda premium
So from what I understand your phone does not boot up to the home screen at all and you are trying to recover all the files from the internal storage? I've been in the same situation as you, although, with my previous android (Samsung Captivate) and I know how hectic this situation is...
If you can enter recovery mode still without the phone restarting itself and if you're willing to flash a custom rom that should help you get into the home screen to recover your files, as it shouldn't remove anything from the internal storage (just as long as you don't format the internal storage/system in recovery).
The phone 'seizure' you are experiencing may also be caused by physical damage, such as the internal memory becoming defective (hopefully not the case).
You mentioned that you can't turn on the phone with the power button and the phone only turns on when you place the battery... that's the same thing that happened with my old phone and it turned out that I had to disassemble the phone and clean/replace the power button. After that the phone turned on like normally again, however, I had to flash a new rom for it to properly boot up.
As a last resort, if you can enter 'Download Mode' via button combo or usb jig you can use Odin to flash a stock rom. However, the files you originally have in the phone will be removed, which you definitely do not want. But at least your phone will possibly work again.
At the moment, I don't think there is any way to recover the files you need from the internal memory without being able to boot up the phone to get it connected to your computer. If you do manage to boot to the home screen, but can't connect your phone to your computer. You can always do a wireless transfer to a cloud based storage such as Dropbox (you can use the android app) and just transfer your files from your phone through that.
I hope I am of some help to you, if I find any other solutions I'll let you know. Good luck!

Random now permanent black screen issue

Bought this phone off the electronic bay, arrived totally fine, no signs of any damage, worked just fine. Upgraded it with the sony OTA updates to 4.1 and then the screen started acting a little funny. Sometimes when hitting the unlock button it would just light up the backlight. Then a few days later it stopped ever doing anything besides lighting up the backlight. Then it progressed to doing what I show in the video.
It still plays alert tones when i get messages or calls, but obviously the phone is totally unusable, but charges up fine.
any ideas what is going on here? Called Sony for a repair, but I was unaware they just charge a flat $185 irregardless of what the problem is...ridiculous.
foofiebeast said:
Bought this phone off the electronic bay, arrived totally fine, no signs of any damage, worked just fine. Upgraded it with the sony OTA updates to 4.1 and then the screen started acting a little funny. Sometimes when hitting the unlock button it would just light up the backlight. Then a few days later it stopped ever doing anything besides lighting up the backlight. Then it progressed to doing what I show in the video.
It still plays alert tones when i get messages or calls, but obviously the phone is totally unusable, but charges up fine.
any ideas what is going on here? Called Sony for a repair, but I was unaware they just charge a flat $185 irregardless of what the problem is...ridiculous.
Click to expand...
Click to collapse
Hi,
The best way to rule out any software problems would be to flash the latest 6.2.B.1.96 ftf using Flashtool. So, first make sure that the phone has enough charge, then press and hold the volume up+power combination until you get three vibrations. Then press and hold the volume down key and simultaneously connect the USB cable when Flashtool prompts you to. Once the flashing is complete, disconnect your phone and turn it on normally.
Regards,
abcdjdj
Sent from my LT26i using xda app-developers app
I already flashed back to stock just using the sony bridge app. It seemed to work fine (nothing showed up on the screen the entire time). After the phone boots up I can hear notification sounds as it gets all my texts and voicemails/whatever else. But otherwise it still does what is shown in the video below:
here is the video again, not sure if it worked last time:
http://www.youtube.com/watch?v=jbrpsWburMw
foofiebeast said:
I already flashed back to stock just using the sony bridge app. It seemed to work fine (nothing showed up on the screen the entire time). After the phone boots up I can hear notification sounds as it gets all my texts and voicemails/whatever else. But otherwise it still does what is shown in the video below:
here is the video again, not sure if it worked last time:
http://www.youtube.com/watch?v=jbrpsWburMw
Click to expand...
Click to collapse
What bug u reported is the bug of .200 and .211 official bug.. Its fixed in .96fw.. Wipe everything when u flash .96fw... So there won't be any problems..
sudhindrakv said:
What bug u reported is the bug of .200 and .211 official bug.. Its fixed in .96fw.. Wipe everything when u flash .96fw... So there won't be any problems..
Click to expand...
Click to collapse
Well there is a slight problem.
The phone does not have an unlocked bootloader yet, so I can't use flashtool. It has been flashed back to stock using the method I mentioned above. I have just finished installing ADB because (bear with me please) there is no way to turn the phone into fastboot mode without turning it off (I cannot currently turn it off because I can't see what is happening on the screen and don't remember how this phone works when you hold down the lock key to turn it off). I can perform a hard reset, but no way to just get it to turn off entirely.
So I thought I could use adb to shut it down, but adb won't work unless I have debugging enabled, which again I can't do unless I could basically just blindly navigate the menu to those buttons.
Although if I wait until the phone is fully dead then I can hopefully get it into fastboot mode, but that only gives me one chance. Plus it has a full charge right now, so that's going to be awhile.
Any suggestions?
I can get it in to fast boot if I'm quick, but I still can't enable debugging beforehand so its semi worthless.
I've been trying to watch videos to see where the button placement is to navigate through the menu to blindly enable debugging, but I can't seem to figure it out. It also doesn't help that I have no idea what version of android is now on the phone. I used the mac sony bridge app to restore the phone, but i'm not sure if that set it back to stock stock, or what version of android it set it to.
I am also now even more confused because I connected the phone to the computer and when I browsed it, all the pictures I took were still there...which should have been wiped when I restored it with sony bridge...
figured out it was 4.1 and watched review videos until i found one that showed the menu layout (although now I realize google images would have been more helpful).
Now going to see if I can get the bootloader unlocked.
I still feel like flashing 6.2.B.1.96 isn't going to do anything, because I assume that is what the sony bridge app flashed to it. Also I don't see where you are talking about that the issue I am having was a known issue, if you could point me in that direction that would be very helpful.
EDIT: Actually I'm not sure I enabled debugging after all, as when I do adb devices, no device is listed as running, just a blank space. Though I'm still not convinced doing the above would do anything, as it is basically what I have already done, just with flash tool as opposed to the official sony route.
Anyone have any ideas? I got a torx 6 and opened the phone, checked the connection between the motherboard and phone and it is fine. Screen is still having same issue.
I would be happy to just buy a replacement part for it, but i have no idea what part is messing up. Is it the display (the touch works fine) or is it the motherboard (it seems weird that it would be this because the phone functions completely normally, I even accidentally answered a call yesterday).
If i was to try and replace the LCD (or whatever it is) would I have to replace the digitizer as well? At which point it would make more sense to just sell the phone for parts I suppose.
You can use the flash tool by bin4ry with a locked bootloader. Not sure if you're past that stage though.
Sent from my LT26i using xda app-developers app
dkconor said:
You can use the flash tool by bin4ry with a locked bootloader. Not sure if you're past that stage though.
Sent from my LT26i using xda app-developers app
Click to expand...
Click to collapse
I'll go ahead and try that out, but is there really much of a point do you think? Considering I've technically flashed the phone back to stock using the official software, why would it be any different doing it this way?
I am asking honestly btw, not trying to sound rude. I'm thinking it is more of a hardware failure, i just have no idea what part exactly is failing.
The phone itself works totally 100% fine, the touch works totally 100% fine, the only thing that is not happening is the data getting to the screen and displaying. The screen just flashes white for a second and then fades out (as you can see in the youtube link). Or it flashes a solid block of white at the top in the middle and faded white the rest of the way down and then it slowly all fades out (or disappears immedaitely if i press the lock button. The buttons all work fine (physical and touch) and i can navigate around the phone, albeit totally blindly.
This is really frustrating, and I'm pretty disappointed to see how sony had no interest at all in helping me resolve this situation.
Flashtool works with lock and unlocked bootloader
XDAプレミアムを使用 して私のLT28hから送ら れてきた
UchihaDareNial said:
Flashtool works with lock and unlocked bootloader
XDAプレミアムを使用 して私のLT28hから送ら れてきた
Click to expand...
Click to collapse
....right i know, but why does that matter. Why would reflashing my phone help at all at this point. Did you even read my post?
Listen to us
Alright so you came to this thread for...help
We have told you numerous times to flash using this tool (dev host link):
http://d-h.st/Kb8
install the flashtool created by Binary (sorry for username spelling error)
Download the ftf
https://docs.google.com/file/d/0B18FXPCopQhkeXNoWGVWbzlRaG8/edit?pli=1
now USING FLASHTOOL (link 1)
FLASH the FTF (link 2)
A clean flash. This flash is different from the flash that Sony will provide you for obvious reasons.
Using this method will COMPLETELY remove any doubt whether the issue is regarding software or hardware. Then you dont have to "think" whether the issue is hardware related or software related.
Sorry if i sounded rude but i had a hard time comprehending why you would not use the advice given by i believe 2 different indiviuals on a questions and answers thread.
424aca said:
Alright so you came to this thread for...help
We have told you numerous times to flash using this tool (dev host link):
http://d-h.st/Kb8
install the flashtool created by Binary (sorry for username spelling error)
Download the ftf
https://docs.google.com/file/d/0B18FXPCopQhkeXNoWGVWbzlRaG8/edit?pli=1
now USING FLASHTOOL (link 1)
FLASH the FTF (link 2)
A clean flash. This flash is different from the flash that Sony will provide you for obvious reasons.
Using this method will COMPLETELY remove any doubt whether the issue is regarding software or hardware. Then you dont have to "think" whether the issue is hardware related or software related.
Sorry if i sounded rude but i had a hard time comprehending why you would not use the advice given by i believe 2 different indiviuals on a questions and answers thread.
Click to expand...
Click to collapse
Hi,
because I could not follow the advice from the first user because the bootloader is locked. The second person gave me the advice, but honestly it seemed like pretty pointless advice. I don't understand how it is "obviously different" if it is literally flashing the same firmware (at least the first advice was that). I don't think it's that strange to ask why it would be any different.
To me it sounds like I had a broken window in my house and I asked someone how to fix it. I bought the replacement glass from store A and it didn't fit. I asked for help and someone pointed me to the exact same item at store B and said that surely it would work. Do you understand why this could be confusing? I feel like about half the time people give help on XDA it is very general and people are just looking for "thanks"...
I'll definitely try this though if you think there's a chance that it might work out differently. I'll try and get it set up tonight, thanks for the encouragement, I understand I probably sound stupid, just trying to figure out what to do.
Also, I assume this flash tool won't work if USB debugging isn't enabled. As I've said in previous posts, I can click things just fine, but because I can't see what I am doing, I don't have way of knowing where to click on the menu.
Does anyone have their phone set up with this version of android still. If you could take screen shots of each click to make to get to the dubugging box (and if there is a confirmation box) i would greatly appreciate it. I only had the phone for a week before this randomly happened, so I hadn't thought to enable debugging yet, as I hadn't even thought about custom firmware yet.
EDIT: Or even just a picture of what the screen that comes up when you long press to shut the phone down. I have no way of turning off this phone right now without just waiting for it to run out of battery.
Holding down the power button for a long time does nothing, holding vol up and power restarts it, but I need a way to turn it off. If i hold the power button for like a second so instead of locking it, the menu comes up, I just can't seem to find the freakin button for power off.
(please remember I can see nothing on the screen, it is just blank).
flashtool does not need debugging when you doing the actual flashing
to turn off the phone
SIMULTANEOUSLY hold down
Power+ Vol up + Vol Down (AT THE SAME TIME)
wait for about maybe less than 25 seconds and you will experience THREE short consecutive vibrations
at this time...the phone is off
then you can begin the flashtool method

Categories

Resources