When I try to open Samsung Hub it crashes while trying to open and gives me an error message saying that 'this service is not supported in this country'. Samsung Watch On crashes and says that it 'can't detect country, please try again later'. I've tried resetting after force stopping and clearing all app data as instructed by Samsung's "help". It would be odd if this service actually wasn't available in this country especially as they offer that $50 credit for purchasing tablet. I'm wondering if this is an issue that everyone is experiencing or if it's just me.
haterbait said:
When I try to open Samsung Hub it crashes while trying to open and gives me an error message saying that 'this service is not supported in this country'. Samsung Watch On crashes and says that it 'can't detect country, please try again later'. I've tried resetting after force stopping and clearing all app data as instructed by Samsung's "help". It would be odd if this service actually wasn't available in this country especially as they offer that $50 credit for purchasing tablet. I'm wondering if this is an issue that everyone is experiencing or if it's just me.
Click to expand...
Click to collapse
That's weird, they're both working fine for me on my US Note 2014. I have seen a couple of other people report that issue too though, I'm not sure why it's doing it, but most people aren't having those issues.
I would guess that for some reason the tablet doesn't think it is in the US. One place I would start is a close examination of your router and wifi. Do a traceroute and see if you can find any evidence of an IP address outside the US.
jalanjkcarp said:
I would guess that for some reason the tablet doesn't think it is in the US. One place I would start is a close examination of your router and wifi. Do a traceroute and see if you can find any evidence of an IP address outside the US.
Click to expand...
Click to collapse
So, I tried a traceroute, something I've never done before, and it shows my connection jump all around the world practically. If this was the reason for the apps to fail to recognize my country, what, if anything, could I do to fix it? Thanks for the help.
haterbait said:
So, I tried a traceroute, something I've never done before, and it shows my connection jump all around the world practically. If this was the reason for the apps to fail to recognize my country, what, if anything, could I do to fix it? Thanks for the help.
Click to expand...
Click to collapse
Can you post some traceroutes? Do sites like Yahoo, Google and Comcast.
Also can you get into your router configuration settings and see what time zone the router is set to?
californiarailroader said:
Can you post some traceroutes? Do sites like Yahoo, Google and Comcast.
Click to expand...
Click to collapse
You might have to baby step with me a bit here. Previously, I just went to a traceroute website and typed google.com into their search box. It gave me a list of IP locations and showed a map with a physical route on it. It appeared to jump all over the place, between the US, where I am, and somewhere in Europe. Just now, I did it again and the route seemed to stay within the US. It should be the same info I get regardless of which device I use to perform this, right?
jalanjkcarp said:
Also can you get into your router configuration settings and see what time zone the router is set to?
Click to expand...
Click to collapse
The time zone was wrong, but after changing it to the correct time zone, the issue persisted. Is there another setting I need to change? Thanks to the both of you. Samsung hasn't been especially helpful here. They had me clear the app data, confirm the time zone on the tablet, and even a factory reset. Didn't help. I still need to try connecting using another Internet connection than my own, once I get some more free time!
Related
OK so this is bigger than the title I think but I can't be the only person with this issue.
Here in the UK I use the East Coast Mainline train service into and out of London. On that service they offer free wifi and having used it time and time again, it works OK.
But my Desire doesn't like it.
The service works by letting you connect and then redirecting your browser to a log on page where you need to enter your registered email address. Again on other devices this works fine
But on the Desire I am getting an error on the redirect saying that there is a problem with the server. From my laptop, I am having no problem reaching the server to log on.
So I can't use the service.
Now my guess is that the browser is somehow trying to render a mobile version of the page or something so I have tried both the built in browser and Dolphin HD but still the same error.
Now I know that some other hot spots use similar redirected web pages so maybe this is a problem with them. I have not come across any others yet so don't know.
So have anybody else come across this either on the trains I use or with hot spots in general and if so, is there a work around?
Thanks
Sorry if I'm pointing out the obvious but have you put Dolphin into Desktop mode when you tried it?
aljwatson69 said:
Sorry if I'm pointing out the obvious but have you put Dolphin into Desktop mode when you tried it?
Click to expand...
Click to collapse
From what I can see, this is the default setting (I assume you mean the "Mobile view (GWT)" setting)
Has this got something to do with the desire not having proxy support?
Have the same issues in hotels but my iPhone connects no problem.
-------------------------------------
Sent from my HTC Desire
Not quie. If you press Menu and go to "More", and then click "Settings", there is an option called "User Agent". You can change this to Android, iPhone or Desktop. I'd give Desktop mode a go if it's not already on there.
aljwatson69 said:
Not quie. If you press Menu and go to "More", and then click "Settings", there is an option called "User Agent". You can change this to Android, iPhone or Desktop. I'd give Desktop mode a go if it's not already on there.
Click to expand...
Click to collapse
It's worth a try
Has this got something to do with the desire not having proxy support?
Have the same issues in hotels but my iPhone connects no problem.
Click to expand...
Click to collapse
I think most paid for hot spots use these browser redirects when you first connect. I don't think it's a proxy thing though because you would have similar issues on some browsers on laptops etc
Can't find that option in settings anywhere! Is in in the menu option when in the browser?
-------------------------------------
Sent from my HTC Desire
Gooner4_1998 said:
Can't find that option in settings anywhere! Is in in the menu option when in the browser?
-------------------------------------
Sent from my HTC Desire
Click to expand...
Click to collapse
Yeah, just double checked I gave the right instructions and it's definitely in there.
Can't find that option in settings anywhere! Is in in the menu option when in the browser?
-------------------------------------
Sent from my HTC Desire
Click to expand...
Click to collapse
Yeah, just double checked I gave the right instructions and it's definitely in there.
Click to expand...
Click to collapse
Not on mine either, are you using a custom Rom?
-------------------------------------
Sent via the XDA Tapatalk App
eltigroUK said:
Not on mine either, are you using a custom Rom?
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
No, but you know we were talking about the Dolphin HD browser, not the standard one? Sorry if there was any confusion.
It's certainly showing as an option for me so I will give this a try next week and see if it makes a difference.
The problem however is not so much not being able to connect but how the Desire behaves when it finds an open wifi connection with no internet.
What I see is that the device associates to the wifi and gets an IP address.
Because it now has a live wifi connection, it stops using cellular data (3G, GPRS etc).
But because that wifi connection does not allow onwards connection to the internet (because I can't log in via the web page), nothing syncs! So for the duration of the train journey, the phone is not syncing mail etc.
The work around here is to remember to turn off the wifi before I get on the train and back on when I get off but that's a pain to remember each time.
I tried changing the user agent to Desktop (on default browser) as described here but had same problem trying to connect.
http://lifehacker.com/5547037/change-the-user-agent-on-an-android-phone
Possible Solution
Long time lurker and have registered to try and help you out.
I had no problem with other phones on East Coast WiFi until trying to connect with my Desire.
After some messing around this is what you can do;
Try to connect as normal on the default browser and you'll receive the certificate error.
Clear that and input httpwwweastcoastwifi.train/ into the address bar. As it won't let me post links insert the usual Internet punctuation.
You'll then be able to log into the welcome screen as normal and access the internet.
Save the above address as a bookmark to save typing it in each time.
Strangely the access in the East Coast Lounges don't folllow this malarkey and you can just access the Internet without inputting any user details.
Hope it works for you.
Pete
PeteMc99 said:
Long time lurker and have registered to try and help you out.
I had no problem with other phones on East Coast WiFi until trying to connect with my Desire.
After some messing around this is what you can do;
Try to connect as normal on the default browser and you'll receive the certificate error.
Clear that and input httpwwweastcoastwifi.train/ into the address bar. As it won't let me post links insert the usual Internet punctuation.
You'll then be able to log into the welcome screen as normal and access the internet.
Save the above address as a bookmark to save typing it in each time.
Strangely the access in the East Coast Lounges don't folllow this malarkey and you can just access the Internet without inputting any user details.
Hope it works for you.
Pete
Click to expand...
Click to collapse
Good man
I was on the train again today and even messing about with the agent ID, no joy. I did spot the certificate error though so wonder if the Desire is not happy with that.
In the meantime I have tried the phone on other hot spots that have a browser log on screen and it has worked fine.
So it looks like East Coast has an odd setup but I am back on the train on Tuesday morning so will try the above then and report back
Many thanks
No problem, hope it works on Tuesday.
It works!!!!
Thank you so much for this.
In the end, I ended up setting up a bookmark for the URL you gave (eastcoastwifi.train) and then going straight for that. This then avoids the need to cancel the invalid certificate first.
As soon as I clicked said bookmark, I was presented with the correct East Coast log on screen and then bingo. Free WiFi
Of course I had forgotten just how slow it was on the train but never mind.
Again. Many many thanks
Pleased to hear it worked, I wonder many Desire users have just given up! As for the speed on East Coast, I suppose the best thing you can say is that its free and there's usually a 3G reception if all else fails unlike West Coast.
Update with fix [Thanks jayclapp!]
For anyone with this issue, go into your APN settings and remove anything in the "Proxy" field, right below "APN". Fixed the problem immediately for me + jayclapp!
Original Post Below
----------------------------------------------------------------------------------------------------------------
Hi all,
Having an issue downloading anything from the android market on 3G. 3G works for everything else besides downloading from the market (browsing, email, sync, etc).
When I switch to wifi, I can download from the market perfectly fine.
I've tried a friends SIM with a different carrier, and it DOES work over 3G.
Logcat of the issue happening From what I can tell the error starts around line 50, but I included the full log in case it helps.
I'm not much of a developer so I'm just trying to determine why exactly it's happening, as Android simply spits out a pop-up with the useless message:
[App name here] could not be downloaded due to an error.
I have a friend on the same carrier with a Nexus S and she can download apps from the market fine. Haven't been able to test her SIM in my phone yet though.
I've found some others with a similar issue (although not restricted to only happening over 3G): http://www.google.com/support/forum/p/Android+Market/thread?tid=5a31588b6f655e89&hl=en
None of the solutions there helped though. I've cleared market data, wiped, factory reset, tried different roms, etc.
I'd really appreciate any help.
i'm having the same problem - using a galaxy nexus on tmobile. haven't had the change to try on wifi yet.
vivanshah said:
i'm having the same problem - using a galaxy nexus on tmobile. haven't had the change to try on wifi yet.
Click to expand...
Click to collapse
Glad I'm not the only one...
By searching pastebin, I've found a few others that pasted their logcats with the same issue, but I can't find wherever they posted it to see if a solution ever happened.
One solution I found was to delete / rename the .android_secure folder on the "SD" card, but I see that folder on my phone. I know dotfiles are hidden by default but I'm showing hidden files and I don't even see .android_secure from adb shell.
I'm on Mobilicity in Canada, which also uses AWS bands, not sure if that has anything to do with it.
I don't like bumping, but I still have this issue and was hoping someone could help out.
Sucks only being able to download apps over wifi.
I saw Josh Topolsky from The Verge has been complaining about this issue on twitter the last couple days.
www.twitter.com/joshuatopolsky
I've tried everything to fix it, tried different roms, kernels, wiping, factory reset, different SIM cards, nothing will fix it.
The 403 error indicates that it's Google's servers that are forbidding the connection...but I see no reason why they would, and it's not like I can change the IP address of what my phone is being assigned by the 3G towers.
Everthing was fine on stock untill i flashed revolution hd 1.3.1... I had the same problem with market but for some reason i enabled wifi and started downloading stuff from the market...then i turned it off and magic it worked thru att 3g...
I hope this temp solution might help you guys out or maybe it just worked for me
Ditto
I'm facing the same issue with a Galaxy Nexus (bought from Virgin) on Mobilicity in Toronto: market works on wifi, but not on 3g.
I'm having this problem too. With Orange in Spain.
But is not a constant problem. Sometimes works fine, and another ones not. When the error comes out I try again several times untill it works. If doesn't I whait to have Wifi.
But as I said it isn't always. But some type of bug is.
I got the Galaxy Nexus yesterday from Virgin Mobile and using it with my Telus SIM and Android Market downloads dont work using the mobile network but switch to wifi I can download from Market. I've tried everything you mentioned as well and still no luck.
I have noticed some delays in downloading but I am pretty sure it is becasue of the "little" 10 Billion Apps promotion thats causing the issues.. the market must be seeing a lot more traffic than it can cope with.. servers must be over loaded!
Try market at off peak times (worked for me)!
This theory syncs quite well with the 10 Billion Apps promotion.. just a thought!
kkh786 said:
I have noticed some delays in downloading but I am pretty sure it is becasue of the "little" 10 Billion Apps promotion thats causing the issues.. the market must be seeing a lot more traffic than it can cope with.. servers must be over loaded!
Try market at off peak times (worked for me)!
This theory syncs quite well with the 10 Billion Apps promotion.. just a thought!
Click to expand...
Click to collapse
Unfortunately that isn't the reason. It's definitely something more serious / buggy than simply too much traffic. It's been going on for almost 2 weeks now, well before that promotion even started.
Anyone feel like pulling a logcat and seeing if it matches up with mine? I'd suspect it does (403 Forbidden errors).
It basically boils down to Google's servers rejecting the connection for one reason or another. 403 error = The server is connectable, but knowingly refused the connection. It's something on Google's end, but I don't understand why certain devices are being rejected while others aren't.
Went to apn settings and removed the proxy and now i can download from market over celluar
Just wanted to confirm your fix worked for me jayclapp!
Updating the OP with the fix, in case anyone stumbles across the same issue.
Bumping up the thread but i believe it's for a good reason.
I had the same problem with I9100 after upgrading to ICS from GB. Talked to Google play support, their solutions weren't helpful (erasing cache and stuff) and they said it's a carrier problem. I used another SIM from the same carrier and it still wasn't working....
So.... Stumbled on this thread, erased the proxy and now it's working!!!
So, i'm bumping this thread so it will perhaps show up in google in a higher search position and to say thanks to the OP (besides the thanks button)
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
fezzle said:
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
Click to expand...
Click to collapse
I haven't had that problem, have you tried doing a reset and starting over?
fezzle said:
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
Click to expand...
Click to collapse
This only happens if you are using a rom not specified for your region , but as long as you you live in the States & your Note has been released for US , this should not show up.
lsherif said:
This happens if you are using a rom not specified for your region , but as long as you you live in the States & your Note has been released for US , this should not show up.
Click to expand...
Click to collapse
Considering I bought my Note at Best Buy and no one's found a way to root it yet, that can't be the stem of my problem.
Same issue here
The same thing happens to me. I'm also in the US and bought my tablet from Best Buy. It attempts to load Samsung Hub, but then stops and gives me a message that 'this service is not supported in this country'. I attempted to contact Samsung, with as low of expectations add I could muster, and they said I should go to settings, general, app manager, all apps, then force stop it, clear data and restart the Note. Didn't work for me, but luckily I didn't expect it to.
I'm in the UK, and bought my 10.1 from the US. Could this be why I can't watch HD Play Movies? Is it worth flashing the UK firmware via Odin?
Same Here
fezzle said:
When I start either WatchON or Samsung Hub, I get a message that says "unable to detect country" or "This device is not supported in your country" and then the app closes.
I should probably mention I live in the United States.
Strangely enough, if I log into the public wifi I can access from my residence, it is fine. Maybe it's just an issue with my regular wifi, but I wouldn't be able to test it with another private connection unless I took my tablet to a friend's house.
Is anyone else having this issue and found a solution for it?
Click to expand...
Click to collapse
I'm having the exact same issue with WatchON and Samsung Hub (Video Only - the Music, Apps, and Books work on Samsung Hub). I get the "unable to detect country" or "this device is not supported in your country" and the app closes.
I also live in the US. I just went down to the Best Buy to talk to the Samsung rep on site and she said she had never heard of it. I was glad I had screen shots to show her (didn't do much good). We powered it up and everything worked great. I got home and AGAIN it gives me the "unable to detect country". I went down to the Apartment public wifi and it works fine again.
I thought it must have something to do with settings on my Linksys wireless router. So I checked and the time setting is correct for Central Time zone. No issues there. Then I tried the Samsung Hub Video and WatchON on my Samsung S4 (with mobile data turned off, Wifi only) and they both work perfect on my home wifi. So its something with the Note 10.1 2014 tablet I guess.
Strange how it works on the public wifi at BestBuy and the Apartment but not on my home network. But yet, my Samsung S4 works fine on any network.
Still looking for a solution.
kylerobin said:
I'm having the exact same issue with WatchON and Samsung Hub (Video Only - the Music, Apps, and Books work on Samsung Hub). I get the "unable to detect country" or "this device is not supported in your country" and the app closes.
I also live in the US. I just went down to the Best Buy to talk to the Samsung rep on site and she said she had never heard of it. I was glad I had screen shots to show her (didn't do much good). We powered it up and everything worked great. I got home and AGAIN it gives me the "unable to detect country". I went down to the Apartment public wifi and it works fine again.
I thought it must have something to do with settings on my Linksys wireless router. So I checked and the time setting is correct for Central Time zone. No issues there. Then I tried the Samsung Hub Video and WatchON on my Samsung S4 (with mobile data turned off, Wifi only) and they both work perfect on my home wifi. So its something with the Note 10.1 2014 tablet I guess.
Strange how it works on the public wifi at BestBuy and the Apartment but not on my home network. But yet, my Samsung S4 works fine on any network.
Still looking for a solution.
Click to expand...
Click to collapse
Who is your home HSI provider? Post some traceroutes.
californiarailroader said:
Who is your home HSI provider? Post some traceroutes.
Click to expand...
Click to collapse
My provider is Time Warner. I tried a traceroute and all the locations it yielded were either blank or in the United States.
Sent from my SM-P600 using Tapatalk
fezzle said:
My provider is Time Warner. I tried a traceroute and all the locations it yielded were either blank or in the United States.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
That is weird, has Samsung been able to help any more? You know, I had the same exact issue on a Note 8.0 I had, but after a FW update it finally started working okay.
californiarailroader said:
That is weird, has Samsung been able to help any more? You know, I had the same exact issue on a Note 8.0 I had, but after a FW update it finally started working okay.
Click to expand...
Click to collapse
No luck with support, who clearly are not up to date on the products they sell (though with the sheer amount they do, I can't blame them). After she told me try to change a setting that does not exist on the device, she recommended a factory reset. Having read some other posts about this same issue, I'm not going to waste my time with that. All I'm hoping is for a big update from Samsung or a custom ROM that can help me out.
Sent from my SM-P600 using Tapatalk
fezzle said:
No luck with support, who clearly are not up to date on the products they sell (though with the sheer amount they do, I can't blame them). After she told me try to change a setting that does not exist on the device, she recommended a factory reset. Having read some other posts about this same issue, I'm not going to waste my time with that. All I'm hoping is for a big update from Samsung or a custom ROM that can help me out.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Man, that stinks! I will keep on checking, if I can find out something I will let you know!
hey guys, bought firetv a while ago in usa, worked perfectly, was a prime member so it came all setup for me. moved to canada, screen popped up:enter your existing PIN set for amazon instant video. i try what i think it is, like 00000 or 12345, doesn't work AND the error is A connection to the internet could not be established. Please try again later. got a new modem/router when i got internet here in canada, then switched to my original router from usa, still has the same problem.
i mostly use it as a media streamer using plex, i don't expect to get amazon instant video, but i can't even get past this screen.
thanks a ton!!
Did you try contacting Amazon support? They're usually very responsive.
Also, look up a way to remove the FireTV from your account so it can be reinitialized. It's probably confused because of the country change. You should find this from your Amazon account on the web.
Couldn't find the number!
Newcron said:
Did you try contacting Amazon support? They're usually very responsive.
Also, look up a way to remove the FireTV from your account so it can be reinitialized. It's probably confused because of the country change. You should find this from your Amazon account on the web.
Click to expand...
Click to collapse
BradFazner said:
Couldn't find the number!
Click to expand...
Click to collapse
From the Amazon homepage, all the way down to the right there's a link for 'Help'. Click on that and just follow the instruction. There's a bunch of options and one of the options is 'Call Us'. The last time I had to contact Amazon support I didn't find a phone number either, but after following the instruction I had the option for them calling me. They called me within 2 minutes!
https://www.amazon.com/gp/video/settings?ie=UTF8&ref_=aiv_rdr_pin
aka
http://amazon.com/pin
AHA! figured it out. plugged in ethernet cable, so internet works without having to log into my wifi, then code works one time out of a bunch of tries, then it still wants me to put in that code again for some reason at random times, so i factory reset it, and unplugged the internet, started and it prompted me to join a wifi connection. now it works great, but i took off the parental controls so it wouldn't ask me for my pin (i had fyi changed my pin to 00000 but it only worked every once in a while). thanks for the help guys
Hello,
Even though I ordered a Fire TV from my amazon account, it was delivered to me without registration. Upon boot, it guides me to configure the network and says that the configuration was successful and then I get to the Registration step.
After providing my email and password, it fails me with message "Sign-in failed. please verify your email and password and try again" even tough I am using exactly the same credentials that I used today to login on the website.
I attempted many times, with many reboots, to no avail. I even tried to create another account using the device, instead of using the one I already have, and although the account was in fact created (I can logon to it on the website) the dreaded "Sign-in failed" message showed again.
Any clues?
vitorcd said:
Hello,
Even though I ordered a Fire TV from my amazon account, it was delivered to me without registration. Upon boot, it guides me to configure the network and says that the configuration was successful and then I get to the Registration step.
After providing my email and password, it fails me with message "Sign-in failed. please verify your email and password and try again" even tough I am using exactly the same credentials that I used today to login on the website.
I attempted many times, with many reboots, to no avail. I even tried to create another account using the device, instead of using the one I already have, and although the account was in fact created (I can logon to it on the website) the dreaded "Sign-in failed" message showed again.
Any clues?
Click to expand...
Click to collapse
When this happens from other retailers it is often the device was not scanned properly before being sold/ship, it's possible Amazon did the same thing. Contact their customer support.
kairnage said:
When this happens from other retailers it is often the device was not scanned properly before being sold/ship, it's possible Amazon did the same thing. Contact their customer support.
Click to expand...
Click to collapse
In fact I had contacted the customer support before posting. But since I bought the Fire TV on a trip to the USA and now I am back to my country, I can't get a replacement device, as customer support suggested at first. My only option is to ship it back to Amazon to get a refund.
If I could somehow fix it, I would prefer to keep the device over getting a refund :/ But it seems I'm out of luck.
Cheers!
Maybe it's failing because it sees you are outside of the US. Try vpn to the US on your router the sign in.
{ParanoiA} said:
Maybe it's failing because it sees you are outside of the US. Try vpn to the US on your router the sign in.
Click to expand...
Click to collapse
Thanks for the suggestion. After configuring the VPN on my router, I checked that my IP was appearing as if I was in the USA, and that I could indeed stream Amazon Instant Video on my PC. But unfortunately it had no effect on the Fire TV. I turned it on several times and attempted to login, but it keeps showing me the "Sign-in failed" message.
vitorcd said:
Thanks for the suggestion. After configuring the VPN on my router, I checked that my IP was appearing as if I was in the USA, and that I could indeed stream Amazon Instant Video on my PC. But unfortunately it had no effect on the Fire TV. I turned it on several times and attempted to login, but it keeps showing me the "Sign-in failed" message.
Click to expand...
Click to collapse
I have the same problem, the weird thing is I have two of the Fire TVs, one works fine the other never lets me login. I bought one from a Best Buy store and the second from a Best Buy vending machine, the vending machine one has never let me log in...
3416
cdnbiker said:
I have the same problem, the weird thing is I have two of the Fire TVs, one works fine the other never lets me login. I bought one from a Best Buy store and the second from a Best Buy vending machine, the vending machine one has never let me log in...
Click to expand...
Click to collapse
I feel your pain.
Just for completeness sake: I also attempted the factory reset procedure using a USB keyboard, but it didn't change a thing.
Maybe someone already found a solution? Have the same problem.
According Support the unit can not be assigned to my account.
regards
If you have firs-ta-g7g.amazon.com blocked in your router or DNS, the Fire TV will fail to register/sign in. I mention it because in the early days it was thought this domain was used to update, so some people blocked it.
In my router nothing is blocked.
Gesendet von meinem SM-N9005 mit Tapatalk
vitorcd said:
I feel your pain.
Just for completeness sake: I also attempted the factory reset procedure using a USB keyboard, but it didn't change a thing.
Click to expand...
Click to collapse
did you solve this, i have the same problem?
showfotos said:
did you solve this, i have the same problem?
Click to expand...
Click to collapse
Unfortunately no. I had it returned for a refund after giving up hope that I would be able to solve the issue. I didn't have the option of replacing it since I don't live in the USA.
showfotos said:
did you solve this, i have the same problem?
Click to expand...
Click to collapse
After about 7 chats, calls, e-mails with Amazon support they finally fixed it for me. I had to give them my MAC address, they opened an internal ticket and a few hours later they e-mailed me to try it again and it worked.
cdnbiker said:
After about 7 chats, calls, e-mails with Amazon support they finally fixed it for me. I had to give them my MAC address, they opened an internal ticket and a few hours later they e-mailed me to try it again and it worked.
Click to expand...
Click to collapse
wow all it took was one call for me,I had pre-ordered mine. though I did have to go through three tiers of techs before one new how to fix it. all he asked was for serial # she saw right away it was sent to me without being scanned out.
deleted