[Q] Note 5110 4.2.2 Update Problems - Galaxy Note 8.0 (Tablet) Q&A, Help & Troubleshooti

I have Note 5110 wireless that was working perfectly. Then my Note 8 updated to 4.2.2, And apparently I am another victim of what seems to be a common problem. I am now missing the sidebar and split screen functions and the Pencil function. I have tried suggested means other than a Factory Reset. In order to do a factory reset I need to do a Backup. I am trying to figure out how to get my missing functions back.
I had to figure out how to put the Note in PTP mode to connect to the Helium Console on my desktop computer which took a while, but got it done.
I installed the Helium App and easily did a complete backup to my 32Gb External SD card. The backup function on the Note says it will delete everything, but does that include the External SD card as well or do I need to remove the SD card?
My question is I don't understand, how to the backup restore is done after the Factory Reset, as the Helium App on my Note will be gone. If someone knows the process your help would be greatly appreciated.
Auto Backup was on and it said the backup was stored on my Gmail address but I could not figure that one out. I guess Google has it stored somewhere, But I did not want to take a chance, hence the Helium App.
Thanks to the Gurus for any help! Or any other suggestions.
Web

weberman said:
I have Note 5110 wireless that was working perfectly. Then my Note 8 updated to 4.2.2, And apparently I am another victim of what seems to be a common problem. I am now missing the sidebar and split screen functions and the Pencil function. I have tried suggested means other than a Factory Reset. In order to do a factory reset I need to do a Backup. I am trying to figure out how to get my missing functions back.
I had to figure out how to put the Note in PTP mode to connect to the Helium Console on my desktop computer which took a while, but got it done.
I installed the Helium App and easily did a complete backup to my 32Gb External SD card. The backup function on the Note says it will delete everything, but does that include the External SD card as well or do I need to remove the SD card?
My question is I don't understand, how to the backup restore is done after the Factory Reset, as the Helium App on my Note will be gone. If someone knows the process your help would be greatly appreciated.
Auto Backup was on and it said the backup was stored on my Gmail address but I could not figure that one out. I guess Google has it stored somewhere, But I did not want to take a chance, hence the Helium App.
Thanks to the Gurus for any help! Or any other suggestions.
Web
Click to expand...
Click to collapse
Just download Kies and do the backup, then do the Factory reset. Your sdcard data won't be deleted.
After reset, open kies again and there will be a restore option, and you are going to recover your data.

Related

HTC Restore Problem

Hi guys
I recently factory restored my HTC Desire and the built-in backup prompted me to restore my settings, which I did, but for some reason my SMS messages were not restored.
I checked the SD card, and there is a backup there, but of course the files are encrypted. Is there any way to read these files, or to restore my messaging SMS?
Thanks in advance!
Am I right in saying that the backups's hashes are salted with the device serial #? If that's the case then decryption should be quite possible.
I have had the exact same problem today. Had to return my Desire as it was faulty for a straight swap (kept the same SIM and SD card). The SD card has restored all contacts and music, but SMS messages have not transferred over. I've looked at every possible option in the settings but can't seem to see how to do this.
I'd be grateful for any advice or info. Thankyou.
slightly old thread, but relevant to my problem....
have been playing around a lot with my desire over the past week, and managed to delete the wrong nandroid backup and lost all my sms. I have a sense auto backup form a day or so earlier, but cannot for the life of me get the phone to read these - there's no option to restore just backup.
So, tried factory reset from recovery, copied the 'old' backup to the sd, and booted. Nothing was restored. Have tried all sorts of combos to try and get the backup to be read, but no joy at all. Even completely wiping everything, flashing the original rom i was using (modaco 3.1) and restarting, but still sense doesnt see the backup.
I definitley remember it doing it once during all the crazy rom swopping of the last few days, and the sms, wifi key etc all restored, but I can't get it to do it again.
Any ideas about 'forcing' the restore? I know that the backup is handset specific (tied to the serial/imei?) but it should restore on any rom using sense yeh?
all help greatly appreciated
ta.
another small thought, there may be an app idea in here for anyone thats interested - reading the sense backup and applying it by force? i know quite a few people tend to backup their sd card regularly, so it could be useful as a last resort option.
I guess there's not much I can help you but to avoid this problem in the future you might want to use SMS backup (by Cristoph Studer, there are 2 others on the Market with the same name) - backs up your sms's to your Gmail account, works great. I love the Cloud!
I have used sms backup in the past, didn't bother this time as i had the nandroid backup. Kicking myself as I'm usually pretty careful about what files i'm getting rid of, and have got all my sms for about the last ten yrs (minus the 2 months i just lost) for blackmail purposes time to crank the delete button paranoia up a notch again
edit: solved tok everything off the sd card, made sure i had the backup set from the date range i wanted, wiped absolutely everything from recovery, reflashed the rom i was running when the backup was taken & rebooted. the backup was picked up fine, all settings, sms etc back with no problems.
the small trick to getting this to occur seems to be just let the phone sit for a minute when it reboots - i assume that if you go into the setup wizard before the sd card is correctly moutned and read that you bypass the restore. i had done the same procedure to try to get it to restore before and it didn't, the pause to allow the sd card to be read was the only thing i did differently.
I'm having the same issue, I want to restore a back-up from my SD card, but cannot see any way to do it. I've tried a factory reset, but still no luck.
Can a restore be forced? The 2.2 upgrade seems to have removed Settings>Privacy
Same problem here, Froyo won't restore my backup.
I tried to downgrade to Eclair, but the installation failed with "Error 140: wrong bootloader version".
I guess my backup is pretty useless now...
Frojo wont restore settings after hardreset
I asked HTC about this, and here's the answer:
Thanks for your question regarding backup of your device. The former feature backup to SD card is missing in this newer version. This is due to Google, which has developed backup feature in the software, changed the system in 2.2, then back out to their servers instead. This applies to the Google devices, such as NexusOne. When your device is the HTC brand, we have some backup features as before. However, you can take backup in the following way (as with older versions of Android): Contacts: You can save contacts via Outlook when they are created as telephone contacts. For this you need HTC Sync and Outlook on your computer. HTC Sync, see your device's SD card. To open the map, select Mount in the device, your device is displayed on the computer as an external disk drive. Then you find the program through your computer's Windows Explorer, and also integrates it on your computer. You can now sync. You can also download HTC Sync from our website under Support tab. If you use Google contacts they can be retrieved back when you set up your email again. If you have configured an Exchange server, you can also download contacts onto the device again. Calendar appointments: These are transferred in the same manner as contacts. Emails: These can be synchronized over again through your Exchange server, or if you have Google mail. Data files: These can be transmitted via computer Explorer when you select Mount as previously described. You can then transfer your files to a folder on your computer. SMS and MMS: Those you can not backup.
Blueyed1
Way to go HTC.... hurray
The more I learn about Google and HTC's way of handling my data I get more determined to Root my phone to get full access of my phone, and to control what data and in what way that data is transferred to either google or HTC.
When you compare to the way Apple is controlling it's sheep herd, Google is not any better when it comes to data gathering and data sniping.
Blueyed1 said:
SMS and MMS: Those you can not backup.
Click to expand...
Click to collapse
WTF????????????????????????????
DRMON said:
WTF????????????????????????????
Click to expand...
Click to collapse
Backup not possible with previeus build in backup, that is..

Titanium Backup, save to external SD card? (E980 AT&T)

Searched and found some info on the above in regards to other phones, but the solutions did not work for this phone (or maybe just for me):silly:
Rooted with Towelroot, and Chainfire for the Superuser last week. Installed TiB, and checked in one of its menus to use the external SD card for automatic backups (I believe).
So, I perform a full backup of all apps and data, but I had been having issues with a bad install of Go Launcher so I decide to do a phone reset (to KK 4.4.2) and restore with a fresh OS.
Upon reboot, the phone automatically Dl'ed all of my Google info and apps, contacts, and everything, all by itself. When the phone rebooted, I was surprised to see that I still had root, but without SU. Did another restore just to be sure and reinstalled Towelroot manually. There must have been an update to it since last week as the SU was automatically installed this time and I had SU without needing to install Chainfire. I reinstalled TiB and attempted to do a TiB restore, but learned that all of my backup info had been stored on the INTERNAL SD card and it was all wiped with the phone restore.
So, I go back into TiB settings and try to redirect the storage location to the EXTERNAL SD card by hitting the back button when looking at the file structure, but when I get to the external card, TiB says it's not writable. Some other phone threads mentioned to use the MNT directory but that didn't work either.
So, after all the above, can anyone either talk me through how to get TiB to store externally, or possibly would you provide a link if you know of a thread that allows it to work with our phones (E980 on AT&T). I've tried a few things mentioned on different threads but none of it seems to work!
Strange, I always use the TB for my backups and I have 3 automatic settings and does everything on the SD card without problem. I do not think there is a tutorial for that friend, you already have a backup folder? to copy to the SD memory and let that TB to detect it automatically. Sorry for my poor english
Have you tried manually editing the platform.xml as indicated in this post?
http://forum.xda-developers.com/showthread.php?t=2617921
mad_g said:
Strange, I always use the TB for my backups and I have 3 automatic settings and does everything on the SD card without problem. I do not think there is a tutorial for that friend, you already have a backup folder? to copy to the SD memory and let that TB to detect it automatically. Sorry for my poor english
Click to expand...
Click to collapse
nugundam said:
Have you tried manually editing the platform.xml as indicated in this post?
http://forum.xda-developers.com/showthread.php?t=2617921
Click to expand...
Click to collapse
Thanks for the info. I followed the link and tried to modify the platform.xml file but the 3 file editors I used would not save the changes. I kept getting errors. Then I saw a link to an app in the app store, tried it and it worked perfectly!!! It modified the platform.xml (and saved the changes, which I was unable to do). The only thing I then had to do was go back into TiB and manually create a "Titanium Backup" folder in "/storage/external_SD".
I ran a backup and checked the SD card and the backup is there where I had hoped it would be.:good:
https://play.google.com/store/apps/details?id=nextapp.sdfix
I had the exact opposite experience. The app didn't work for me so I just manually edited the file with Root Explorer. Glad your issue is resolved.

Cannot access internal storage to make a backup

Hi guys,
After a long break of messing with my phone, I decided to try to root my Sprint Samsung Galaxy S III again. My apologies in advance for this wall of a post.
I'm on Android 4.4.2 on a stock ROM. I do not have an SD card so I am purely using the 16GB internal memory.
Backed up all of my stuff using MyBackup Pro (oh, the regret...), then copied the backed up files - the .zip (Data_2014_12_13.zip) containing all of the personal data like texts, MMS, call log, etc. as well as the folder (AppsMedia_2014_12_14) containing all of my apps, music, videos, and photos - to my PC as I planned on wiping the phone and doing a factory reset.
Followed a video on YouTube to root (the Get High on Android guy that runs galaxys3root.com) and had problems with it, so I followed another one that addressed the issue I was having. Used Odin3 v1.85, "CF-Auto-Root-d2spr-d2spr-sphl710.tar.md5", "openrecovery-twrp-2.7.1.0-d2spr.tar", and "UPDATE-SuperSU-v2.13.zip" to root and it went off without a hitch. Wiped the phone and did a factory reset at this point. Verified root using Root Checker and Titanium Backup and both verified I was rooted. Tried out a bunch of different apps and all showed root access.
Downloaded MyBackup Pro again to try to restore everything. It requests SU permissions and I grant them. Transferred the old backup files over to the phone again and placed them in the correct directory, but MBP isn't recognizing them and doesn't see any backups of data or apps/pics/etc. So I create a backup of the one text I have on the phone and backup one app just to verify everything was in the correct folder and it was. MBP recognized the backup I had just created. Tried to move apps from the old backup folder into the new one next to the one I had just backed up and MBP didn't see it was there. Did the same thing with transferring the picture folder and still nothing.
Decided to do yet another wipe at this point. Problem is, now when I use MBP or Titanium Backup to try to make backups, it shows the directories as inaccessible. In MBP, I get
MBP said:
Error during Backup: unknown error (code 14): Could not open database
Click to expand...
Click to collapse
If I go into the options, the default local storage location is "/storage/emulated/0". If I try to change it to anything else or even leave it as is and hit "Select directory", it gives me an error stating:
MBP said:
Could not write to the path selected.
Note: ONLY Andorid 4.4 (KitKat) removes the ability to access the SD card, Android 5+ has added support again. if you are using Android 4.4 the only way to access the SD card is 1-Root your phone, 2-Install SDFix app from the market.
Android 5+ users, the dialog to select the path does not show the SD card by default, you need to "Unhide SD card" from the dialog's Menu.
Click to expand...
Click to collapse
At this point, I downloaded NextApp SDFix hoping it would somehow affect internal memory even though it's for SD cards, but no dice.
I load up Titanium Backup. "Root access" has a green check mark and tapping it shows I have BusyBox 1.19.4-Titanium from app and YES for SQLite with SQLite 3.7.6.3-Titanium included.
However, "Backup directory" has a red X and says not available. Trying to press the note with check mark at the top right of TiBu yields the error:
TiBu said:
The current backup location ("storage/emulated/legacy/TitaniumBackup") cannot be accessed.
Click to expand...
Click to collapse
When trying to change the backup location, every folder shows a red folder at the top saying "This folder is not writable."
Does anyone have any idea what to do here? I've tried searching and it looks like people have been either having similar problems that worked themselves out by just rebooting (tried it many, many times), reinstalling the backup apps (also tried many times), wiping the phone (did full wipes and factory resets through TWRP), or they were actually talking about external storage (I'm on internal).
All I really care about are getting my texts and pictures back at this point. Unfortunately MBP stores pictures and videos as its own special format and I can't open them on my computer. Same with texts. Can anyone give me any kind of guidance here please?
NextName said:
Hi guys,
After a long break of messing with my phone, I decided to try to root my Sprint Samsung Galaxy S III again. My apologies in advance for this wall of a post.
I'm on Android 4.4.2 on a stock ROM. I do not have an SD card so I am purely using the 16GB internal memory.
Backed up all of my stuff using MyBackup Pro (oh, the regret...), then copied the backed up files - the .zip (Data_2014_12_13.zip) containing all of the personal data like texts, MMS, call log, etc. as well as the folder (AppsMedia_2014_12_14) containing all of my apps, music, videos, and photos - to my PC as I planned on wiping the phone and doing a factory reset.
Followed a video on YouTube to root (the Get High on Android guy that runs galaxys3root.com) and had problems with it, so I followed another one that addressed the issue I was having. Used Odin3 v1.85, "CF-Auto-Root-d2spr-d2spr-sphl710.tar.md5", "openrecovery-twrp-2.7.1.0-d2spr.tar", and "UPDATE-SuperSU-v2.13.zip" to root and it went off without a hitch. Wiped the phone and did a factory reset at this point. Verified root using Root Checker and Titanium Backup and both verified I was rooted. Tried out a bunch of different apps and all showed root access.
Downloaded MyBackup Pro again to try to restore everything. It requests SU permissions and I grant them. Transferred the old backup files over to the phone again and placed them in the correct directory, but MBP isn't recognizing them and doesn't see any backups of data or apps/pics/etc. So I create a backup of the one text I have on the phone and backup one app just to verify everything was in the correct folder and it was. MBP recognized the backup I had just created. Tried to move apps from the old backup folder into the new one next to the one I had just backed up and MBP didn't see it was there. Did the same thing with transferring the picture folder and still nothing.
Decided to do yet another wipe at this point. Problem is, now when I use MBP or Titanium Backup to try to make backups, it shows the directories as inaccessible. In MBP, I get
If I go into the options, the default local storage location is "/storage/emulated/0". If I try to change it to anything else or even leave it as is and hit "Select directory", it gives me an error stating:
At this point, I downloaded NextApp SDFix hoping it would somehow affect internal memory even though it's for SD cards, but no dice.
I load up Titanium Backup. "Root access" has a green check mark and tapping it shows I have BusyBox 1.19.4-Titanium from app and YES for SQLite with SQLite 3.7.6.3-Titanium included.
However, "Backup directory" has a red X and says not available. Trying to press the note with check mark at the top right of TiBu yields the error:
When trying to change the backup location, every folder shows a red folder at the top saying "This folder is not writable."
Does anyone have any idea what to do here? I've tried searching and it looks like people have been either having similar problems that worked themselves out by just rebooting (tried it many, many times), reinstalling the backup apps (also tried many times), wiping the phone (did full wipes and factory resets through TWRP), or they were actually talking about external storage (I'm on internal).
All I really care about are getting my texts and pictures back at this point. Unfortunately MBP stores pictures and videos as its own special format and I can't open them on my computer. Same with texts. Can anyone give me any kind of guidance here please?
Click to expand...
Click to collapse
well...if you back up everything with your Google account you just have to log back in after you Odin the stock firmware again....the only things Google won't backup are app data and phone calls/text messages but all your apps and contacts will restore.....i never use TB or any other backup app just the standard Google backup
6th_Hokage said:
well...if you back up everything with your Google account you just have to log back in after you Odin the stock firmware again....the only things Google won't backup are app data and phone calls/text messages but all your apps and contacts will restore.....i never use TB or any other backup app just the standard Google backup
Click to expand...
Click to collapse
Yeah... as stated, the only thing I'm really worried about are texts, calls, pictures, etc. I don't care about the apps and I already have contacts and everything synced with my Google account.
NextName said:
Yeah... as stated, the only thing I'm really worried about are texts, calls, pictures, etc. I don't care about the apps and I already have contacts and everything synced with my Google account.
Click to expand...
Click to collapse
well picture's will also back up with Google....
6th_Hokage said:
well picture's will also back up with Google....
Click to expand...
Click to collapse
Stupidly forgot about Dropbox. Looks like all pictures are saved. Thank you for reminding me.
Texts are now still a large priority to get back. I have messages from a deceased family member and significant other I'd really like to hold onto and I feel like such an idiot for not backing up earlier. Some 40k texts I backed up when I tried to back up my stuff.
As a small, possibly insignificant update though...
Hooked the phone up to my computer and my computer still reads all of the files fine and I can still transfer files to and from perfectly. I tried setting up the MBP folders again and adding the data backup in to see if it would allow me to restore that backup.
MBP recognized the data backup (the single .zip file containing all texts and data) but wouldn't let me view the contents or restore them. Instead, I get:
MBP said:
I/O error: Unable to write to SD Card. Make sure the SD Card is inserted properly, is not connected to your PC, and is not full.
Click to expand...
Click to collapse
The phone is neither connected to my PC nor even close to full (11GB of free space remaining) and I don't have an SD card at all and I'm not trying to write to it (at least not intentionally).
Edit: For poops and giggles, I'm going to try out the Wicked X 8 ROM. Already verified I'm on the ND8 bootloader and the download just finished so I'll try that.
Well, it's fixed now, I guess.
For poops and giggles I decided to try out Wicked X 8 and, after quite a bit of extra time spent because I'm an idiot and wiped the entire internal storage prior to flashing the ROM and requiring a sideload, I finally got the new ROM up and running.
I was very delighted to see when I started it up that Titanium could access the directory, as could MBP, and I'm currently going through a full restore right now. Has to restore around 40,000 texts so that'll take a while, but it appears to be going smoothly.
NextName said:
Well, it's fixed now, I guess.
For poops and giggles I decided to try out Wicked X 8 and, after quite a bit of extra time spent because I'm an idiot and wiped the entire internal storage prior to flashing the ROM and requiring a sideload, I finally got the new ROM up and running.
I was very delighted to see when I started it up that Titanium could access the directory, as could MBP, and I'm currently going through a full restore right now. Has to restore around 40,000 texts so that'll take a while, but it appears to be going smoothly.
Click to expand...
Click to collapse
nice wicked x is a great rom too
40,000 texts to restore? What? Wow.

Firmware update corrupted data

Hello there I updated my international firmware to unlocked/developer and I got a message saying that my password is correct but I need to reset my phone because the data was corrupt.
This is the first time I saw this message so I tried fixing this by formatting the data partition to ext4. I was able to get back but it reset my phone but I have a twrp backup.
However everytime I restore this backup, it does not recognize my pin. I can get into the phone using my finger print but I run into the phone automatically erasing the data if I try to browse the internal data.
I'm already on a clean rom install using a Google backup. I lost some of my pictures because doing dirty installs reset my camera's save location. I wish to try to retrieve my pictures from the twrp if it is possible. Does anyone have ideas?
Did you have the SD Card set as adoptable storage, or external storage that was encrypted? That might help with someone answering your post.
I feel your pain, I learned of adoptable storage the hard way when I was installing a rom and ended up wiping data because of the install method I was testing not working out, which also took out everything on my sdcard including my backups, it sounds goofy now, but at the time I didn't see it coming lol.
I think you may want to check the last few pages of @Sneakyghost 's HTC 10 firmware thread for discussion of a problem like yours, and someone has posted a link to help another user that had a similar problem to yours, unless that was you. It's in the HTC 10 guides and news section I believe.
revoltech said:
Hello there I updated my international firmware to unlocked/developer and I got a message saying that my password is correct but I need to reset my phone because the data was corrupt.
This is the first time I saw this message so I tried fixing this by formatting the data partition to ext4. I was able to get back but it reset my phone but I have a twrp backup.
However everytime I restore this backup, it does not recognize my pin. I can get into the phone using my finger print but I run into the phone automatically erasing the data if I try to browse the internal data.
I'm already on a clean rom install using a Google backup. I lost some of my pictures because doing dirty installs reset my camera's save location. I wish to try to retrieve my pictures from the twrp if it is possible. Does anyone have ideas?
Click to expand...
Click to collapse
After restoring your nandroid you have to reboot into recovery and delete the three lockscreen files in data/system. Then reboot and you will need to re setup your pin and fingerprints.
Sorry deleted I thought this was my thread when waking up in the middle of the night.
Still have no answer. Even though I was mentioned.

Data recovery

Hi, yesterday phone admin made factory reset by remote control and now phone is empty. There was a lot of photos and info in it. Is there any chances to recover data or at least some photos? And how to do it?
Android 10
Last time I was doing something similar - Samsung S4
acerive said:
Hi, yesterday phone admin made factory reset by remote control and now phone is empty. There was a lot of photos and info in it. Is there any chances to recover data or at least some photos? And how to do it?
Android 10
Last time I was doing something similar - Samsung S4
Click to expand...
Click to collapse
If you have created a backup before, you can restore from there.
I assume that you do not have s backup.
On some devices, there is a kind of trash/paper bin, in which you can find deleted files.
If not on your device, you can connect your device to a PC (via USB cable), and check with a recovery tool if it can detect deleted files to be restored on the internal storage of your phone.
You should really create a backup of all your files regularly, when you're phone admin is performing a remote factory reset from time to time. Or insert an external sd card/USB storage to copy your files in a place that is not affected by a factory reset.
Usually on a PC hard drive you can run a data recovery software to try and get things back. I believe with phones its a bit different. Once you factory reset it sets every bit on the phones memory to a 1, so its impossible to get everything back.
I could be talking out my arse however.

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