Develop Bugs

[Q] Verizon Wants to Take my Nexus?

I got my Nexus LTE on Wednesday, had it replaced on Friday, and now VZW wants to take it back all together. They are saying that Samsung is working on a fix on the phone, but now Verizon thinks its a Network issue?
Does any one have a Nexus that isn't dropping Data constantly? Is it a bad Batch of phones? Does anyone know what is going on?

The ones with data drops are the most vocal...
I, for one, find my GNex's signal to be COMPLETELY comparable to my Droid X.
I still get the same slightly-spotty service at work (center of a hospital...surrounded by lead to protect from the X-Ray Machines' radiation). Excellent service literally everywhere else I've been.
I'm also not experiencing ANY 4.0.4 deep-sleep related drops as many are.

Bad Batch
So, is there just a bad batch of phones out there? Because this seems that this has to be a hardware issue.With a certain amount of phones that went out.

Mine is working great, I had to have it warrantied twice before I got one that didn't drop signal randomly.
Seems like the ones made in Korea are your best bet for better signal. My China ones were horrible.
Sent from my Galaxy Nexus using xda premium

I think my wife and i may both be having this issue with random signal drops while on 4G. 3G is solid as a rock. 4G drops and reconnects about every 3 minutes. Does that sound like hardware?
How do you tell where the phone is made?

i really think verizon hates this phone and doesnt really want to sell a nexus to people...

Talked to Verizon
So we are trying this one more time...
I talked to Verizon today, and the Tech person had the same phone and lived in my area and said she was not having any issues, which led her to believe it was Hardware and Software. She also said some razors are having the same issue, and if I switch phones I could have the same issue again. So, I am going to swap it out again and see what happens?

I have had 5 of these phones and they all have this problems.
Vzn just sucks!!! I can't wait until I can afford to break the contract!!!! and I thought sprint was bad!!! T-Mobile was heaven compared to this garbage service!!!!

siberslug said:
I have had 5 of these phones and they all have this problems.
Vzn just sucks!!! I can't wait until I can afford to break the contract!!!! and I thought sprint was bad!!! T-Mobile was heaven compared to this garbage service!!!!
Click to expand...
Click to collapse
Did you just blame Verizon for a phone it sells?
They didn't touch the hardware or software of the device....

adrynalyne said:
Did you just blame Verizon for a phone it sells?
They didn't touch the hardware or software of the device....
Click to expand...
Click to collapse
Lol so Verizon apps magically appeared?
Sent from my Galaxy Nexus using xda premium

DontJoinTheDarkSide said:
Lol so Verizon apps magically appeared?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Just because they are included in the CDMA/LTE version for Verizon, doesn't mean they touched anything on the OS side.

ZeroBarrier said:
Just because they are included in the CDMA/LTE version for Verizon, doesn't mean they touched anything on the OS side.
Click to expand...
Click to collapse
I believe that the radios, and maybe a few other driver packages, are developed by verizon and only distributed by google when they package their releases. That's what the tiff a few months back was with the CDMA phones being "dropped" by AOSP, a licensing conflict with anything that interacts with the CDMA tech being tied down and not open source. The actual Android code is google's game, true, but it's not the only thing the phones run on.
So there's room for Verizon to screw up the way the phones run in the OTA packages.

siberslug said:
I have had 5 of these phones and they all have this problems.
Vzn just sucks!!! I can't wait until I can afford to break the contract!!!! and I thought sprint was bad!!! T-Mobile was heaven compared to this garbage service!!!!
Click to expand...
Click to collapse
Just cause you're having issues with Verizon doesn't mean it's the same for everyone. Have fun being throttled on T-Moible's "4G" after you hit 2GB .

I've had nothing but exceeding standard service from Verizon reps. Only thing I hate is that it took Verizon forever to come out with this phone. And the updates take longer than GSM ones, but still, its faster than any other phone.
I actually don't mind the 2 apps they pre installed. I actually use My Verizon and I used to use Backup Assistant, a lot of people still use it.
Sent from my Galaxy Nexus using XDA

I got one that works
On my 3rd try i got a phone that works, at least I think it works. The agents said that it can't be a lot number on the phones, because the same lots give out good and bad phones. They also said the Razor is having the same issues. They just told me to keep this one on 3G only until the update Samsung is supposed to be sending comes out.

mellis8 said:
On my 3rd try i got a phone that works, at least I think it works. The agents said that it can't be a lot number on the phones, because the same lots give out good and bad phones. They also said the Razor is having the same issues. They just told me to keep this one on 3G only until the update Samsung is supposed to be sending comes out.
Click to expand...
Click to collapse
Glad to hear it worked out for you and you can finally enjoy the phone.

bill12690 said:
i really think verizon hates this phone and doesnt really want to sell a nexus to people...
Click to expand...
Click to collapse
Even when I was getting my Sim and activating it, the rep didn't seem to happy about it lol
Sent from my Galaxy Nexus using Tapatalk 2

VZW customer service is amazing
I have never had an issue where VZW customer service DIDN'T immediately suggest "let me send you a new phone" when I called with an issue. The only phone I've ever had with VZW where I didn't warranty replace a phone (in Droid X's case, FIVE TIMES before they finally sent me an X2) was my old Blackberry 8703e. I'm on my 2nd GNEX (after a bad screen/battery life/overheating issue with my first) and I can't imagine every having someone other than VZW. I mean, I get 20Mb/s D/L on 4G LTE and 10-15 upload...and no matter how much bandwidth I use (with my husband and I playing MMOs via my GNEX) we do not get throttled. It really isn't VZW's fault if there is some widespread hardware issue in some of the phones that shipped.

JoeSyr said:
I believe that the radios, and maybe a few other driver packages, are developed by verizon and only distributed by google when they package their releases. That's what the tiff a few months back was with the CDMA phones being "dropped" by AOSP, a licensing conflict with anything that interacts with the CDMA tech being tied down and not open source. The actual Android code is google's game, true, but it's not the only thing the phones run on.
So there's room for Verizon to screw up the way the phones run in the OTA packages.
Click to expand...
Click to collapse
Nah. Even if every verizon file and app was bad, it would only have the effect of broken verizon apps.

DontJoinTheDarkSide said:
Lol so Verizon apps magically appeared?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Let me say it again.
Verizon did not touch the software or hardware in this device.
Did they supply Google with some apks and libs? Sure they did. Do they affect ANY PART of operation?
Heck no.
Verizon outsources their app development, by the way. If Verizon had modified anything built by Google, it would have broken signatures. Guess what? Google signs our otas and they stay signed (otherwise we couldn't install them).

[Q] Sprint Galaxy SIII FM radio?

I am wondering if the Sprint version of the SIII has FM radio. I know that a lot of people do not find FM radio helpful, but I do, as the gym that I go to simulcasts the tv over the FM.
Anyway, I went to the Sprint website and looked at the PDF manual for the SIII and did not find any reference to FM radio, while in the manual for the Evo 4gLTE does mention FM radio. They do spend a fair amount of print with respect to the Nascar app however.
Is there anyone in the know about this?
I was disappointed when Sprint, for whatever reason, disabled the radio on the S2 and if they did it again I might consider a carrier change.
Thanks.

I think we might just have to wait til it's released before we know for sure.
Sent from my MB860 using XDA

id like to have this so i can tune into the tv's at the gym

Do you happen to have a link to that manual? i googled it but could not find anything,
thanks

from some things ive read about the phone, i've heard yes on the FM radio... though thats most likely the international version, i dont see why they wouldn't have it on the US version...

derryj3 said:
Do you happen to have a link to that manual? i googled it but could not find anything,
thanks
Click to expand...
Click to collapse
http://support.sprint.com/support/device/Samsung/Samsung_Galaxy_Sreg_III_16GB_Preorder-dvc6430001prd
Sprint User Guide for S3
more specifically:
http://support.sprint.com/global/pdf/user_guides/samsung/galaxy_s/samsung_galaxy_s_ug.pdf
I'm going through all 244 pages of it now.

kegacide said:
from some things ive read about the phone, i've heard yes on the FM radio... though thats most likely the international version, i dont see why they wouldn't have it on the US version...
Click to expand...
Click to collapse
The epic and epic 4gt had it disabled. Also wondering if they disabled usb otg again.
Sent from my SPH-D710 using xda premium

taylortr said:
The epic and epic 4gt had it disabled. Also wondering if they disabled usb otg again.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
better not I have a cable coming in the mail

stevesprivateaccount said:
http://support.sprint.com/support/device/Samsung/Samsung_Galaxy_Sreg_III_16GB_Preorder-dvc6430001prd
Sprint User Guide for S3
more specifically:
http://support.sprint.com/global/pdf/user_guides/samsung/galaxy_s/samsung_galaxy_s_ug.pdf
I'm going through all 244 pages of it now.
Click to expand...
Click to collapse
Mentions everything, including Kies Air, but no mention of an accessible FM receiver nor transmitter.

fatboypup said:
better not I have a cable coming in the mail
Click to expand...
Click to collapse
me too...
as for FM, i'll have my phone tomorrow... i'll let you know!

fatboypup said:
better not I have a cable coming in the mail
Click to expand...
Click to collapse
Is there anything special about these USB cables other than the USB female connection on the other end? I've got a couple female to male USB adapters so I hope that would serve the same purpose just using the stock cable.

kipdurran said:
I am wondering if the Sprint version of the SIII has FM radio. I know that a lot of people do not find FM radio helpful, but I do, as the gym that I go to simulcasts the tv over the FM.
Anyway, I went to the Sprint website and looked at the PDF manual for the SIII and did not find any reference to FM radio, while in the manual for the Evo 4gLTE does mention FM radio. They do spend a fair amount of print with respect to the Nascar app however.
Is there anyone in the know about this?
I was disappointed when Sprint, for whatever reason, disabled the radio on the S2 and if they did it again I might consider a carrier change.
Thanks.
Click to expand...
Click to collapse
And we have the first question in the general section -_____-
I would say TuneIn Radio, but I don't think that would be relevant for your application

kipdurran said:
I am wondering if the Sprint version of the SIII has FM radio. I know that a lot of people do not find FM radio helpful, but I do, as the gym that I go to simulcasts the tv over the FM.
Anyway, I went to the Sprint website and looked at the PDF manual for the SIII and did not find any reference to FM radio, while in the manual for the Evo 4gLTE does mention FM radio. They do spend a fair amount of print with respect to the Nascar app however.
Is there anyone in the know about this?
I was disappointed when Sprint, for whatever reason, disabled the radio on the S2 and if they did it again I might consider a carrier change.
Thanks.
Click to expand...
Click to collapse
Well, I reallllly wanted the FM radio too however if you look at the sprint S3 review on phonedog you will see that on the screen that shows the applications that FM RADIO is NOT there -- but if you look at the international S3 reviews you'll see that it is listed when they scroll through the applications
not happy at all if the cut out the FM radio -- why would they do that ?

themilitaryman said:
Well, I reallllly wanted the FM radio too however if you look at the sprint S3 review on phonedog you will see that on the screen that shows the applications that FM RADIO is NOT there -- but if you look at the international S3 reviews you'll see that it is listed when they scroll through the applications
not happy at all if the cut out the FM radio -- why would they do that ?
Click to expand...
Click to collapse
Probably so that you shell out money for their music service, or one of their "partners"
Sent from my SPH-D710 using XDA

stevesprivateaccount said:
Sprint User Guide for S3
more specifically:
I'm going through all 244 pages of it now.
Click to expand...
Click to collapse
Thank You!

No radio app on my phone so I guess no radio.
Sent from my SPH-L710 using Tapatalk 2

Radio
It was my understanding that it was removed due to space restrictions. I don't really understand how this is so, since in the US version I thought the LTE radio was on the chip...but I do recall reading that someplace, just can't think of where at the moment.

There's a possibility that the hardware is capable of FM Radio, but it's been disabled in the firmware. If that's the case, then it might be available as a feature in a custom ROM/Kernel at some point down the road. If the hardware isn't there, then we're out of luck.

This issue has arisen in every generation of Galaxy S phones since the line originated two years ago. People always seem shocked, which is amusing.
The obvious truth is that this is a business decision on the part of the U.S. telecom carriers, who control the industry in this country and own the customer channels, unlike the European business model that is more driven by handset manufacturers. And U.S. carriers are not in the business of giving away radios for over-the-air broadcast FM programming. They want to supply audio content through their own music services, or those of their marketing partners. When the end user is listening to FM, he is not listening to those streaming services. Even if the user just employs free IP-based radio-streaming apps, the content is being delivered over the network bandwidth owned and operated by the carriers. Which is ultimately what they are selling. The handsets are just subsidized bait.
So the phones are deliberately crippled. Get over it or move to Europe.

boomerbubba said:
This issue has arisen in every generation of Galaxy S phones since the line originated two years ago. People always seem shocked, which is amusing.
The obvious truth is that this is a business decision on the part of the U.S. telecom carriers, who control the industry in this country and own the customer channels, unlike the European business model that is more driven by handset manufacturers. And U.S. carriers are not in the business of giving away radios for over-the-air broadcast FM programming. They want to supply audio content through their own music services, or those of their marketing partners. When the end user is listening to FM, he is not listening to those streaming services. Even if the user just employs free IP-based radio-streaming apps, the content is being delivered over the network bandwidth owned and operated by the carriers. Which is ultimately what they are selling. The handsets are just subsidized bait.
So the phones are deliberately crippled. Get over it or move to Europe.
Click to expand...
Click to collapse
While there may be some truth to what you said, prior to me getting the GS3, I had the LTEVO which did had a working FM radio. So I'm not 100% sure that this is the carrier's doing (well at least not 100% their decision).

Verizon Galaxy Nexus no data or cell service / Possible hardware problem

Recently i have purchased a used Verizon Galaxy Nexus from a seller on ebay. It is in excellent shape and has no cosmetic damage to the phone. The persone i purchased it from was a reputable seller and had the feedback to back it up. Now with that said. The phone was listed as broken because the seller could not get the phone to connect to the Verizon cell network.
So i bought the phone thinking that maybe the phone had some deleted files on it that i could replace or better yet. Just flash all new software to the phone and remedy the problem. Thus i would have bought a phone for a quarter the price of a new one and have a fully functioning phone.
As far as flashing and roming goes. I am no novice. I have owned many Android phones, in fact thats all ive owned lol, but this one is causing me some frustration. So here is a list of the things i have done to remedy the problem to no avail...
1) Factory Reset- no go
2) Complete Re-Flash of the entire framework - Im talking everything. Careful fastboot flash of every elemet of the android ecosystem
3) Radio swapps from older versions to newer versions.
4) Multiple reboots and toggleing airplane mode over and over again.
5) Flashed several aftermarket roms.
6) Toggled the test mode in phone settings using the hidden menu (*#*#4636#*#*)
For a short period of time last night i was able to get the phone to display up to 3 bars of service using the method described in #6 I NEVER got data working and i could only temporarily call out. My girlfriend would see me calling in on her phone but immediately upon answering it would drop my call. The phone never rang on my end and it cannot receive calls. Also cannot send text messages.
I thought for sure i could fix this one, but for some reason it is being stubborn. Please Help me XDA!!! Your my only Hope!!!
P.S. As an aside i did take the phone apart and check to make sure nothing was damaged. All the components look top shape and all the little snap connectors are securely fastened. No metal contact prongs are bent and everything is clean of dirt and debris.

does it display your IMEI *#06#?
maybe some NV_DATA corrupted or it can be hardware issue

Does indeed show imei and I had it checked for lost / stolen / blacklist by Verizon. At the store now to get it checked out.
And that is actually meid that that code pulls.
Sent from my large and in charge GN2 using Forum Runner

And the verizon store could not do any good. Has anyone ever ordered a replacement back casing from ebay or anywhere else on the web? Im thinking it may be a ribbon cable somewhere. Maybe even the bottom board that houses the headphone jack and a series of winding antenna leads.
I am still open to suggestion though so anyone with any information on the matter please let me know.
EDIT: Been looking at Cell phone repair shop and they have the antenna / headphone replacement in stock. They also have the back mid frame with all the antennas on it as well.
I feel like this is a 50/50 shot in the dark as to which part i need to fix this problem. Gonna give them a call tomorrow and see.

I've ordered a new mid frame in the hopes that there is a torn ribbon cable somewhere in the old one. I'm still not certain that's what it is though.
Anyone with some insight please get back to me.
Sent from my Galaxy Nexus using Forum Runner

Bump.
Still need some help guys. This is a very perplexing problem that i would like to fix.

Anyone? Mods? Admins? Devs? I need some help here. Don't let me down xda!!!
Sent from my large and in charge GN2 using Forum Runner

sounds like a unconnected/torn radio cable to me.

Zepius said:
sounds like a unconnected/torn radio cable to me.
Click to expand...
Click to collapse
I've been all through the device and checked all the connections and hardware. Everything has a firm connection and is in top shape. I even replaced the back midframe cover with a brand spanking new (OEM Samsung) one. Its behaving like a software problem in that I can toggle between 3G and 4G and get 3G for a brief moment and can even call out, but the moment that someone answers the call it drops service and i have to start the process all over again.

UrbanDroid said:
I've been all through the device and checked all the connections and hardware. Everything has a firm connection and is in top shape. I even replaced the back midframe cover with a brand spanking new (OEM Samsung) one. Its behaving like a software problem in that I can toggle between 3G and 4G and get 3G for a brief moment and can even call out, but the moment that someone answers the call it drops service and i have to start the process all over again.
Click to expand...
Click to collapse
Try fastboot flashing the factory images from google.
Sent from my Nexus 7 using xda premium

blackhand1001 said:
Try fastboot flashing the factory images from google.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I've done this as well several times. 4.2.2 and 4.2.1 and yes i made sure i had the correct firmware for my version of the phone. Verizon toro.
Edit: Has anyone ever sent in their phone to Samsung for RMA? I called and talked to someone and tried to work through the problem and she came to the conclusion that I should send it in at no cost and that I wouldn't be charged anything unless I authorized them payment before. Essentially they will run through the phone and check everything out for free and see if it can be fixed.

UrbanDroid said:
I've done this as well several times. 4.2.2 and 4.2.1 and yes i made sure i had the correct firmware for my version of the phone. Verizon toro.
Edit: Has anyone ever sent in their phone to Samsung for RMA? I called and talked to someone and tried to work through the problem and she came to the conclusion that I should send it in at no cost and that I wouldn't be charged anything unless I authorized them payment before. Essentially they will run through the phone and check everything out for free and see if it can be fixed.
Click to expand...
Click to collapse
I did the same thing. Bought one from ebay in good shape. Was told it functions. I have the HTC Rezound so the sim wouldnt fit. Went to Verizon and they put in the mini sim and no service. Reset the phone and even tried a new sim. I have since tried different roms and radios, but still no service. Luckily the seller has a 100% guarantee so looks like this one is going back. From what I have read, these are prone to radio issues.

Sir Lemmiwinks said:
I did the same thing. Bought one from ebay in good shape. Was told it functions. I have the HTC Rezound so the sim wouldnt fit. Went to Verizon and they put in the mini sim and no service. Reset the phone and even tried a new sim. I have since tried different roms and radios, but still no service. Luckily the seller has a 100% guarantee so looks like this one is going back. From what I have read, these are prone to radio issues.
Click to expand...
Click to collapse
Yeah. I've read multiple threads about radio issues, but here's the thing. Every one of them claiming to have signal issues also had the random reboot issue. They all were even having problems flashing any Roms or anything else for that matter.
I on the other hand have had zero problems flashing anything. Fastboot works 100%, Recovery flash works 100% and I can unlock and lock the boot loader without issue. Its an odd problem.
Sent from my large and in charge GN2 using Forum Runner

UrbanDroid said:
Yeah. I've read multiple threads about radio issues, but here's the thing. Every one of them claiming to have signal issues also had the random reboot issue. They all were even having problems flashing any Roms or anything else for that matter.
I on the other hand have had zero problems flashing anything. Fastboot works 100%, Recovery flash works 100% and I can unlock and lock the boot loader without issue. Its an odd problem.
Sent from my large and in charge GN2 using Forum Runner
Click to expand...
Click to collapse
I've had an issue flashing, it would abort for no reason. I would also have issues getting into CWM. After playing around with it all night, I don't think its a software issue. I've been reading the antenna has given other people issues and some have even tried to replace them. a Rep from Verizon thought it was the sim reader. I don't believe that because the phone registers a sim and the number tied to it (which is my number). Under status, I does read different every time.
Network: searching for service
Signal strength is usually at: -120dBm 99asu
Mobile network type: (varies) CDMA - 1xRTT:7 or LTE: 13 or unavailable
Service state: out of service
Roaming: not roaming
Mobile network state: (varies) Disconnected or Connected
I've tried different combos such as CDMA and Home LTE Automatic and so on. I think its just a poor design. Seems to be only the CDMA devices tho.

Did OP ever arrive at a solution or at least pinpoint the cause of this problem? I am currently experiencing a pretty much identical problem to the one described (with the exception that I don't even get a 3G signal -- complete lack of signal). My problem started after a brief Airplane mode toggle yesterday and I haven't been able to get on the network since.
Thanks.

I think it's a hardware problem tbh.
I modded mine to work with the palm pre touchstone inductive charging kit. In the process wires were soldered, rear housings were mutilated and the phone was tortured a bit. I was never happy with Samsung's **** build quality so I eventually just ditched it altogether.
I decided to repair it and give it to a family member so I replaced the back housing and USB port with parts ordered off ebay. Ever since my repair work the thing cosmetically looks almost mint. However no OS will recognize it anymore (windows throws an "invalid descriptor" and won't install a driver) and 3G/4G/wifi reception is almost nonexistent. Switching roms or radios doesn't seem to help, and obviously I can't odin a factory image. Pretty much boned.

pbourdyk said:
Did OP ever arrive at a solution or at least pinpoint the cause of this problem? I am currently experiencing a pretty much identical problem to the one described (with the exception that I don't even get a 3G signal -- complete lack of signal). My problem started after a brief Airplane mode toggle yesterday and I haven't been able to get on the network since.
Thanks.
Click to expand...
Click to collapse
Had a similar problem in regards to a lack of signal. It just completely gave out while driving a couple days ago (interestingly enough, the music I was streaming via Soundcloud stopped right as I passed the Facebook headquarters in Menlo Park, which ironically is a 4G dead zone for Verizon). This was a refurbished replacement device that I got about 15 months ago, and was running the latest OmniMetal rom flawlessly for the last few months.
I arrived at this thread and followed all the steps that OP took to try and fix it. Ended up reverting to an earlier 4.2.2 rom and reflashed the radios thinking that might solve the problem. Upon reboot was able to connect to mobile data and make phone calls briefly, but about an hour later the same thing happened. Brought it to the store and swapped out the SIM card for a new one, no dice.
Fortunately VZW is doing open enrolment for phone insurance, so I added it for $10/month to get an extended warranty. Now I'm going to restore everything to stock, lock the bootloader and send it back for a new one. Assuming there are no problems with the replacement, I can cancel the insurance plan, bringing the cost of the replacement Gnex to just 10 bucks.
Was anyone out there able to successfully modify the radio hardware for cheap?

coltronathon said:
I think it's a hardware problem tbh.
I modded mine to work with the palm pre touchstone inductive charging kit. In the process wires were soldered, rear housings were mutilated and the phone was tortured a bit. I was never happy with Samsung's **** build quality so I eventually just ditched it altogether.
I decided to repair it and give it to a family member so I replaced the back housing and USB port with parts ordered off ebay. Ever since my repair work the thing cosmetically looks almost mint. However no OS will recognize it anymore (windows throws an "invalid descriptor" and won't install a driver) and 3G/4G/wifi reception is almost nonexistent. Switching roms or radios doesn't seem to help, and obviously I can't odin a factory image. Pretty much boned.
Click to expand...
Click to collapse
I did the same mod, and other than losing my pc connection (which frankly is never needed) it's been great. You have to be very careful and take your time. I'm not even convinced that my pc connection issues are related to the Palm mod, I think they just happened to coincide. Either way, I don't need it so I never bothered tracing it down.

[Q] 4G LTE Issue (Described inside)

Hello everyone,
I have a Sprint Samsung Galaxy S3 and have been through hell the past month trying to get my phone working again. I have posted a detail of what I have been going through on the Sprint forums, which you can find by googling 4G LTE Antenna Issues on Galaxy S3, but will go ahead and give a quick summary.
Towards the end of May, my phone became extremely hot and I had to send the phone in to Samsung. They replaced the PBA board and sent the phone back to me. Upon receiving the phone, I noticed that i was not getting 4G LTE anymore (I compared it with the other phones on my account, along with going to places which I know I received great LTE coverage). I sent the phone in to Samsung again. Upon receiving it, I noticed that I still did not have LTE. After going back and forth with Sprint and Samsung, I sent the phone in to Samsung again for a third time. The phone came back 2 days ago, and what do you know, no LTE. The one change I did notice is that Samsung updated the ICCID to run on 4G (per their description from the repair tracking website). The ICCID is the one number that is different from when I originally got the phone (DEX, HEX and IMEI are the same). After talking to both companies again yesterday, I was pretty much told by each company that it was the other companies responsibility for the LTE to be working. Sprint did try to reprogram and had me do an activation using SCRTN, while Samsung says that as long as I receive 3G then the 4G LTE issue is on the carrier's end.
As you can imagine, i am extremely frustrated. I have navigated these message boards along with others looking for solutions, but have been unable to come across any. I have not rooted my phone, but do consider myself pretty knowledgable with the phone.
If anyone can give me any advice on what to do, I would greatly appreciate it. It is important to add that I do not have insurance, but that I did purchase the phone at the end of January and it is under Warranty.
Thank you

Well, have to ask, is the phone up to date, with software and including your modem and prl?

teh roxxorz said:
Well, have to ask, is the phone up to date, with software and including your modem and prl?
Click to expand...
Click to collapse
Yes, all software is up to date. Samsung did it on their end, and I also did it on my end. I actually spoke with Sprint again about 1 hour ago, and they are going to send a tech to one of the towers that I connect to try to see why my phone will not connect to it. The tech rep mentioned that i have done all the required procedures and that there may be a lock on the device. Anyone experience this?

I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.

prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
Click to expand...
Click to collapse
That is a very useful code to use if anyone is ever having network problems. Just be prepared for a few reboots is all!

prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
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Click to collapse
that's one of the things that the tech rep from sprint had me test on Wednesday. Unfortunately, it did not work for me. Did you do it more than once?
At this point, I have to wait until Tuesday, at which point Sprint is supposed to call me back and let me know how the results of the technician going to the tower ended up. If anyone is familiar, I believe it is called a "CMT Ticket".

Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.

prboy1969 said:
Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.
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will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.

possum35 said:
will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.
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I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
The Thanks button is just to avoid "THANKS" posts in threads. Nothing more. Don't defeat the purpose of why it was introduced.

CNexus said:
I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
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Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
Sent from the future via Tapatalk 4

edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
Sent from the future via Tapatalk 4
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Just did a search. Seems you are spot on. Quick search yielded way to many people reporting the same issue after sending a device in four repair.
TEAM MiK
MikROMs Since 3/13/11

edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
The Samsung tech rep that I spoke to the last time was very confident in telling me that if I was receiving 3G, the fact that I was not receiving 4G LTE was not a phone issue, but a carrier issue. He said that the phone uses the same antenna to connect to both towers, so if you are connecting to one, then the antenna is not the issue.
I also found it interesting that Samsung's warranty DOES NOT cover phone replacements, per the Samsung rep. As he explained to me, they only repair phones and do not do phone swaps - those are done at the carrier level, which I find odd (how does a manufacturer not swap phones?)
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And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
Sent from the future via Tapatalk 4

edfunkycold said:
And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
Sent from the future via Tapatalk 4
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Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).

possum35 said:
Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).
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Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.

possum35 said:
Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.
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Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app

invisibleikon said:
Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app
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This email will serve as the end of this thread. Unfortunately, I did not get the desired results I achieved.
After not hearing anything from the Sprint rep, I finally got fed up and called Sprint again on Friday. The rep who I spoke to said that he did not see a ticket on my account for the CMTS test. He did inform me that usually with these tickets, a rep will put it in, the technicians will go the tower and look at it, and the ticket will disappear and that they usually don't hear back (I found this extremely strange). After going back and forth, I finally hit my "hell with it" mode and decided to do the phone swap. After speaking with more customer service reps, I was able to get statement credits which would at least offset my $50 cost of replacing the phone.
My phone did come in on Tuesday, and I do now have 4G coverage. I am still extremely disappointed and frustrated with both companies, as I want to know why the phone was not working as opposed to just paying $50 and having it swapped. I am not the first person to have this issue, and sadly will not be the last. I now have a refurbished phone after only 4 months for no fault of my own.
I really like the phone, but I am going to have some serious thoughts when my contract is up in purchasing any future item from Samsung or re-upping with Sprint. I was given the runaround from both companies that left me extremely disappointed.
I wish whoever goes through an issue like this in the future better success. Believe me when I say I did a lot of research and really did everything I could on my end.
Thanks for everyone's input/attention.

[Q] Subaru says my SGS3 is not compatible with my 2013 Impreza

Several people have complained to me that, when I use the Bluetooth hands-free system for telephone calls, my voice is distorted and difficult to understand. I mentioned this to my Subaru dealer this morning when I took the car, a 2013 Impreza, in for servicing. The service representative went onto a Subaru of America website and told me that, while the SGS3 from Verizon and Sprint is listed as compatible, the AT&T and T-Mobile versions are not.
Is there something about these versions that might explain this issue?
Does anyone know anything else that might shed some light on it?
TIA

RebDovid said:
Several people have complained to me that, when I use the Bluetooth hands-free system for telephone calls, my voice is distorted and difficult to understand. I mentioned this to my Subaru dealer this morning when I took the car, a 2013 Impreza, in for servicing. The service representative went onto a Subaru of America website and told me that, while the SGS3 from Verizon and Sprint is listed as compatible, the AT&T and T-Mobile versions are not.
Is there something about these versions that might explain this issue?
Does anyone know anything else that might shed some light on it?
TIA
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I have a 2013 Ram with UConnect. I have very different results with different ROMs. With stock I have moments where things work and some times things like messages and incoming calls don't work at all. I use AOSP 4.3 now and everything works like a dream. If you are willing to venture into other ROMs, I suggest you give others a try, both custom stock and CM10.2 etc.

Since you already have a thread about this in the TMo section with some pretty good answers, let's close this one.