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Hello everyone,
I have one hell of a story to tell about one boy, two phones (the htc hd2 and the samsung vibrant), and one freakin' committed customer service team (T-Mobile's). OK, so I'll begin my story of how I ended up with a brand-new Vibrant for essentially 350 bucks. Bear with me here, it's a bit long. So, I originally purchased an htc hd2 way back in mid-June for 300 bucks on Craigslist. The phone ended up being defective because of a hardware issue, and because it happened to be under the "buyer's remorse" period, at least the way T-Mobile saw it, I was able to return it by mail for a brand new one for free. I was surprised when I called to learn that T-Mobile didn't require a single piece of information to verify that I was the original owner of the phone, all they saw was that an htc hd2 had magically been activated on such and such a date. So, I returned that hd2 and recieved a new one in a couple of days, which ended up being just as buggy as the last one, so I decided to abandon the hd2 altogether in exchange for the Samsung Vibrant. I called T-Mobile customer service today to setup the exchange for the vibrant, which would cost me 50 bucks since the hd2 cost 450 and the vibrant costs 500, and I was FINALLY told that they had no record of me ever buying an hd2 (I wonder why, lol). I then explained to them that I wasn't the original owner of the phone and that I had bought it from the original owner, but that the phone had been purchased only a few days before they sold it to me. They told me at first that I would have contact the original owner and get the 450 bucks credited back to there account. The only problem was that I had no way of contacting the original owner, and that they had switched carriers almost immediately after purchasing the hd2. After about four hours, and many many phone calls later, I called t-mobile one last time to explain my situation, keep in mind that I was totally honest the entire time, I reached a very nice customer service rep, and after explaining what had happened to me, and after speaking to her supervisor for over ten minutes, she told me that even though they almost never do this, that they would "take my word for it" and send the vibrant, no questions asked, for basically 50 bucks. I was over the moon considering that less than 5 minutes ago I had thought that I had thrown away 300 dollars. I would like to give some major props to T-Mobile's customer support, never in a million years would I have expected a customer service team work so hard to keep a a customer happy. Talk about going the distance. Well, that's my story. Tell me what you think, and what your experiences with them have been like.
Peace, bobofosho12
I got mine for $164 and i wasnt even due for a full upgrade. Got my phone around august. Even my sister which is due for a full upgrade has to pay more. So i think im super lucky except for the tax and all that
Alex530 said:
I got mine for $164 and i wasnt even due for a full upgrade. Got my phone around august. Even my sister which is due for a full upgrade has to pay more. So i think im super lucky except for the tax and all that
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Yeah, its an online Special. However i Would Suggest your sister to call T-mobile and ask to be transfered to the Loyalty Department to get hers. because she will get a good deal as her contract is up...... They will give it to her at full Discount and provide her with a data plan of $24.99 a month. instead of $30.00 like you got... and she wont have to pay no upgrade fee's whatsoever.
Alex530 said:
I got mine for $164 and i wasnt even due for a full upgrade. Got my phone around august. Even my sister which is due for a full upgrade has to pay more. So i think im super lucky except for the tax and all that
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Same here. I renewed my contract last year, so did my GF. We both are eligible for full discount so I jump on it right away.
I hate buying ANYTHING with a contract, I know that even though I might pay through the nose up front, i'm saving tons more than I would if I had a contract for two years. I just generally buy an "almost" brand new phone on someplace like Craigslist and then I return it to T-mobile and get a brand new one for free, hence what I did with the hd2. Just my strategy though.
minogue said:
Yeah, its an online Special. However i Would Suggest your sister to call T-mobile and ask to be transfered to the Loyalty Department to get hers. because she will get a good deal as her contract is up...... They will give it to her at full Discount and provide her with a data plan of $24.99 a month. instead of $30.00 like you got... and she wont have to pay no upgrade fee's whatsoever.
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I have the 24.99 data plan and i will thanks for the info
my story on getting the vibrant new WITHOUT a contract for $133. Please note, this cannot be duplicated anymore as the "loop hole" has been caught and closed. I noticed this post on slickdeals.net the 2nd day it had been posted:
http://slickdeals.net/forums/showthread.php?t=2132124
So basically costco has the cell phone kiosk's which sell tmobile and a few other carriers. as we know, T-mobile offers and "even more plus" program with is NO contract. also as we know that if we went to tmobile and got a vibrant with this even more plus program is $500.
BUT for the first 3 or 4 days that costco sold the vibrant they were selling it for $250 with the "even more plus" plan or $99 with contract. EDIT( this $250 price was a wholesale price they were offering)
so went there and bought 2 samsung vibrants for 250$ each plus tax. ended up being about $540 by opening 2 new lines on the "even more plus" plan. note that this is different then the "even more" plan which is a contract. Even though "even more plus" is not a contract, costco would not sell the phone without an actual plan but thats ok because this "even more plus plan is no contract because normally you pay full price for the phone.
so then because the "even more plus" plan is not a contract, I called t mobile and told them that I want to cancel the even more plus plan and that I paid full price for the phone. (which i did pay costco's full price). they canceled the plans over the phone on the first try without any hassel (some people had a little trouble canceling)
So then i sold 1 on ebay for $485 including shipping and kept one for myself. After paying shipping, ebay listing fees, selling fees, and paypal fees. I came out basically paying the difference which is only about $130 for my new, NON contract vibrant
keep in mind I already have a tmobile contract from my mytouch, so i just put the sim card in the new vibrant and was good to go.
Costco and Tmobile both caught on to this within days, and now it went from 250 to 479 the day after i got mine.
so i basically ended up paying $130 for a New Vibrant, not subsidized, and non contract even less then if I had signed a new 2 year contract.
If so many people had not ONLY gotten this deal just to sell all the phones on ebay and craigslist, the deal probably would have lasted a little longer. (i just sold 1 to offset the cost of buying one for myself)
so keep in mind, this deal is now dead, and no one has had success trying to replicate it since the price change because costco and tmobile had caught on quickly.
Im still under contract with tmobile for another year because i bought mytouch last year. Wife's phone is still eligible for an upgrade I can use later this year
I got mine for $100 after $50 mail in rebate. I bought mine at Costco warehouse . It included the car charger, a carrying case and a Bluetooth headset.
still cant beleive you guys didnt just spam these forums spreading the good news on the price. so sad.
well thankfully, i got mine on bing cashback and so the phone might end up being $350 for me.
oh what i could have done with $100 extra, sigh
by the way did you need to be a costco member to get that price or could anyone get it?
I actually got mine for free, but in an extremely roundabout and lucky sort of way.
Got a Samsung Behold II with a new contract at the beginning of June for free from Letstalk.com. I won't rehash all the ridiculous problems I had with the phone, as it's fairly legendary at this point.
Had even more problems after the now infamous 1.6 OTA update, took my problems to T-Mobile corporate, and after 2 weeks worth of emails and phonecalls with their director of customer relations they basically convinced Samsung to toss me a Vibrant to make me happy enough to go away and leave them alone.
I sort of rode out the "perfect storm" here and was just in the right place at the right time. Still, this is the best free phone I've ever had!
Got mine for the same price as Alex.
i got mine for $534 after tax!
I am probably moving from sprint to T-mobile on saturday, and thus from the m7 to the m8. Sprint's been a jerk to my mom (her phone, LG optimus G hasn't worked since 4g rolled out, something about it being incompatible with the network or some such non-sense) so we're switching and having them buy out our contract. Does anyone have experience with this program? Is it pretty straight forward?
TriBeard said:
I am probably moving from sprint to T-mobile on saturday, and thus from the m7 to the m8. Sprint's been a jerk to my mom (her phone, LG optimus G hasn't worked since 4g rolled out, something about it being incompatible with the network or some such non-sense) so we're switching and having them buy out our contract. Does anyone have experience with this program? Is it pretty straight forward?
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You might wanna post this at the Sprint forum.
Sent from my HTC One_M8 using Tapatalk
I just figured that since the people here were t-mobile, some might have gone through the process already and would know about it first hand.
Well I was actually a sprint customer I went through the process. It wasn't call a contract buyout. what I actually pay was for months remaining at $10 a month... And that was your termination fee.. Also another way to approach it I'm not sure if T Mobile still offer that but they're paying the termination fee if you switch from different carrier.
Sent from my HTC One_M8 using Tapatalk
shook187 said:
Well I was actually a sprint customer I went through the process. It wasn't call a contract buyout. what I actually pay was for months remaining at $10 a month... And that was your termination fee.. Also another way to approach it I'm not sure if T Mobile still offer that but they're paying the termination fee if you switch from different carrier.
Sent from my HTC One_M8 using Tapatalk
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That's what I meant by "contract buyout". Sorry if that was confusing. I talked to someone from t-mobile through the chat, and we would get a credit for our phones, and up to 350 per line for ETF fees, which would cover everything. From my understanding, you just give t-mobile your last bill that shows all the fees and whatnot, and they mail you a visa gift card thing with the money on it to pay the fees. That's the part of the process that I was curious about.
TriBeard said:
That's what I meant by "contract buyout". Sorry if that was confusing. I talked to someone from t-mobile through the chat, and we would get a credit for our phones, and up to 350 per line for ETF fees, which would cover everything. From my understanding, you just give t-mobile your last bill that shows all the fees and whatnot, and they mail you a visa gift card thing with the money on it to pay the fees. That's the part of the process that I was curious about.
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I just switched 4 lines over to tmobile from sprint and couldnt be happier. Just did it this past weekend so i havent had the etfs show up on my bill yet but i will let you know when it goes through. From what i was told you are spot on. trade in your sprint phone and they pay your etf and get you trade in value of your phone off a new one from tmobile. i was told its best to pay the etfs when they show up so it doesnt become past due while you are waiting for the tmobile gift card to come through so it doesnt effect your credit.
boxdgm said:
I just switched 4 lines over to tmobile from sprint and couldnt be happier. Just did it this past weekend so i havent had the etfs show up on my bill yet but i will let you know when it goes through. From what i was told you are spot on. trade in your sprint phone and they pay your etf and get you trade in value of your phone off a new one from tmobile. i was told its best to pay the etfs when they show up so it doesnt become past due while you are waiting for the tmobile gift card to come through so it doesnt effect your credit.
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I don't really have 1300 dollars or so that I can spare, so I guess I'll just have to hope it comes quick and they don't ding me too bad. I'm just excited for a new phone and (hopefully) more reliable service. T-mobile claims to have LTE around me, and pretty decent HSPA where that is lacking, so hopefully it's better than sprint, where we just recently got spotty LTE
I switched from Sprint to T-Mobile last week. As I understand it, you just get your new service with T-Mobile and they handle porting over your number and ending your service with Sprint. Once that's done, you just have to wait for the bill that has your early termination fee, then take it to the T-Mobile store and they'll reimburse you that amount in the form of a Visa gift card and it's supposed to take 4-6 weeks to receive it. I'm hoping I can time it well enough where I can get the reimbursement before paying the bill to Sprint. If not, I'll just eat the cost until I get the money back from T-Mobile.
Note that they'll only reimburse you up to $650. This should cover anyone on a single plan, but can't speak for those on large family plans.
I can definitely say it's worth the money and time to switch. The service I've gotten with T-Mobile is excellent, and where it isn't (note, I haven't personally encountered poor signal on T-Mobile yet), WiFi calling on the M8 works great.
In order for them to pay off your ETF (Up to $350) you have to port over your phone number and give them your old device. The $650 you hear about is the maximum you can get for switching ($350 for ETF and $300 for device) They also do a credit check and that will determine if you need to pay a deposit for your new phone. If you have good enough credit then all you pay is the taxes on your new device. The cost of the device is then split up across 24 months on your bill.
The $10 a month thing someone mentioned earlier is the JUMP program and isn't a requirement to be switched over to them. It's basically a protection and upgrade program rolled into one which isn't very bad. More info on it here: http://www.t-mobile.com/phone-upgrade.html
nsuviolin2005 said:
I switched from Sprint to T-Mobile last week. As I understand it, you just get your new service with T-Mobile and they handle porting over your number and ending your service with Sprint. Once that's done, you just have to wait for the bill that has your early termination fee, then take it to the T-Mobile store and they'll reimburse you that amount in the form of a Visa gift card and it's supposed to take 4-6 weeks to receive it. I'm hoping I can time it well enough where I can get the reimbursement before paying the bill to Sprint. If not, I'll just eat the cost until I get the money back from T-Mobile.
Note that they'll only reimburse you up to $650. This should cover anyone on a single plan, but can't speak for those on large family plans.
I can definitely say it's worth the money and time to switch. The service I've gotten with T-Mobile is excellent, and where it isn't (note, I haven't personally encountered poor signal on T-Mobile yet), WiFi calling on the M8 works great.
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tkoreaper said:
In order for them to pay off your ETF (Up to $350) you have to port over your phone number and give them your old device. The $650 you hear about is the maximum you can get for switching ($350 for ETF and $300 for device) They also do a credit check and that will determine if you need to pay a deposit for your new phone. If you have good enough credit then all you pay is the taxes on your new device. The cost of the device is then split up across 24 months on your bill.
The $10 a month thing someone mentioned earlier is the JUMP program and isn't a requirement to be switched over to them. It's basically a protection and upgrade program rolled into one which isn't very bad. More info on it here: http://www.t-mobile.com/phone-upgrade.html
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My understanding was that it was up to 650 per line. I know I'll get 85 for each of my phones (One m7's), so it'll be more like 430 or so per line. But my ETF with sprint is 1300ish, which would fall under the 350/line that they offer. Or at least that's what they led me to believe over chat.
Also, I have 4 lines on my sprint account and have been in good standing with them so I don't imagine that the credit check would be a problem, and it's a family plan so if I can't do it we can try my mom, or my grampa until someone can.
TriBeard said:
My understanding was that it was up to 650 per line. I know I'll get 85 for each of my phones (One m7's), so it'll be more like 430 or so per line. But my ETF with sprint is 1300ish, which would fall under the 350/line that they offer. Or at least that's what they led me to believe over chat.
Also, I have 4 lines on my sprint account and have been in good standing with them so I don't imagine that the credit check would be a problem, and it's a family plan so if I can't do it we can try my mom, or my grampa until someone can.
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The max they'll cover for an ETF is $350, it says so on their website. the $650 total is for the ETF and the amount they can give you for a device. In your case it would be $435 per line ($350 ETF and $85 for your device) You ETF with Sprint is pretty outrageous, is that just for your single line or is a total for all lines on your account?
tkoreaper said:
The max they'll cover for an ETF is $350, it says so on their website. the $650 total is for the ETF and the amount they can give you for a device. In your case it would be $435 per line ($350 ETF and $85 for your device) You ETF with Sprint is pretty outrageous, is that just for your single line or is a total for all lines on your account?
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There are 4 lines on the account, and the oldest one in terms of an upgrade is from last july. When we were in the sprint store, we were working with a lady and the supervisor and when we brought up leaving for t-mobile or something since they weren't willing to do a whole lot of anything other than tell us to wait for a software patch, she said that we had "about 1300" in ETF fees. Did we really want to pay that instead of just deal with it for a while? I brought up the t-mobile buyout stuff, and that got her real quiet real fast. The way she said it really bothered me though. Just the smug implied "we've got you by the wallet for another year and half. deal with it"
yeah, the MAX that Sprint charges for a cancellation fee is 350 PER LINE. I know, as I just went through all of this recently.
Tmobile pays up to 350 per line for your cancellation fee. You have to give them ANY Sprint Network phone to qualify for this program, but it does NOT have to be the current Sprint phone you have.
What I did was go on ebay and bought a 20 dollar cheapo phone that was on Tmobiles list of "Acceptable" trade in phones, and used that one to get them to pay my Cancellation Fee. they gave me 10 bucks for the phone.
Then, I sold my Sprint HTC One Max for $385.00 to someone, so I made out big time on that deal; remember, once you cancel your Sprint account, you then OWN the Sprint Phone, so if you can sell it on Ebay or somewhere and make MORE than what Tmobile will give you for it, you can make a nice chunk of change.
Also, when you get your FINAL bill from sprint, its much faster to scan it/take a picture of it, and upload it on the T-mobile site directly to them; if you take it to the store, and they send it in, it might add a few days/weeks to your approval and reciept of the MasterCard Gift card.
Mine took 4 weeks and one day to come to me after I scanned it in and uploaded it to them.
If you bring it to the store, and go that route, it takes 6-8 weeks.
wase4711 said:
yeah, the MAX that Sprint charges for a cancellation fee is 350 PER LINE. I know, as I just went through all of this recently.
Tmobile pays up to 350 per line for your cancellation fee. You have to give them ANY Sprint Network phone to qualify for this program, but it does NOT have to be the current Sprint phone you have.
What I did was go on ebay and bought a 20 dollar cheapo phone that was on Tmobiles list of "Acceptable" trade in phones, and used that one to get them to pay my Cancellation Fee. they gave me 10 bucks for the phone.
Then, I sold my Sprint HTC One Max for $385.00 to someone, so I made out big time on that deal; remember, once you cancel your Sprint account, you then OWN the Sprint Phone, so if you can sell it on Ebay or somewhere and make MORE than what Tmobile will give you for it, you can make a nice chunk of change.
Also, when you get your FINAL bill from sprint, its much faster to scan it/take a picture of it, and upload it on the T-mobile site directly to them; if you take it to the store, and they send it in, it might add a few days/weeks to your approval and reciept of the MasterCard Gift card.
Mine took 4 weeks and one day to come to me after I scanned it in and uploaded it to them.
If you bring it to the store, and go that route, it takes 6-8 weeks.
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That's the kind of information that I was looking for. Thanks a lot for that. My sister has an old galaxy s2 that I could take in, keep my htc one, and then try and sell that on craigslist/ebay. Cool.
TriBeard said:
That's the kind of information that I was looking for. Thanks a lot for that. My sister has an old galaxy s2 that I could take in, keep my htc one, and then try and sell that on craigslist/ebay. Cool.
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you can call the tmobile store and ask them how much any phone might be worth, or, I think their website gives an approximate amount you would get on a trade in.
Obviously, you always get more selling a phone on ebay/Craiglist than you ever would on a trade in, but some folks dont want to bother selling them, and just trade it in and are done with it..
BTW, my wife and son traded their M7's in, and got 100 bucks each for them; when we bought them from Sprint, we only paid 49, so even trading them in we made a little $$ :good:
TriBeard said:
There are 4 lines on the account, and the oldest one in terms of an upgrade is from last july. When we were in the sprint store, we were working with a lady and the supervisor and when we brought up leaving for t-mobile or something since they weren't willing to do a whole lot of anything other than tell us to wait for a software patch, she said that we had "about 1300" in ETF fees. Did we really want to pay that instead of just deal with it for a while? I brought up the t-mobile buyout stuff, and that got her real quiet real fast. The way she said it really bothered me though. Just the smug implied "we've got you by the wallet for another year and half. deal with it"
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So if you were to cancel your whole account you'd get $1400 (350 x 4) alone just for the ETFs. It's $350 per line, not account.
I just traded my Nexus 5 in for the M8 today and they gave me $135. I cold have sold it to a company that buys them for $200, but oh well. I probably could have gotten a little more even if I cut out the middle man, but Nexus devices are already cheap enough as it is.
Well if they wanted to give me 120 or so I'd be tempted to just go ahead and trade them in. Just when I spoke with whoever it was on the online chat for t-mobile, they only were offering 85, which is significantly low that I would take the time and effort to sell one myself if I could.
Lol. Has anyone traded in a rooted device to t mobile? Just wondering if they check before I go through the hassle of unrooting 2 devices. I know somebody has. Lol.
Sent from my EVO using xda app-developers app
if its for a "jump" then dont bother, as long as it starts, thats all they care about.
as a matter of fact, I have also returned/replaced under warranty with them phones that were rooted, and once again, they didnt care one bit; I didnt tell them they were rooted, and they didnt ask, but there was no problem getting a replacement..
I work for tmobile. When you want your contract paid for you can pretty much trade in any phone in. It doesn't have to even turn on. Obviously if it doesn't then you won't get and trade in value but tmobile will still pay your efts as long as you do trade in a phone, buy a new phone and port in your number. They pay up to 5 lines per account.
just checked the trade in value of the g3 on the tmobile site. comes up showing $139 which is a dollar less than the g2.
ya its not very popular...sadly i bought mine with that in mine. was like if i ever have to sell this, or trade it in...i wont get anything back llol
DaMagicTicket said:
just checked the trade in value of the g3 on the tmobile site. comes up showing $139 which is a dollar less than the g2.
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Atleast we got unlocked bootloaders to change things up, but thats pretty bad for a 700 phone that just came out.
For ****s and giggles, I looked at eBay and they're only going for around 400. Not saying I want to get rid of the G3, but looking to leave my options open. I'm not taking a 300 dollar hit on a month old phone though.
Well at least you'd get more than on a trade-in, lol. I do wish it was more popular though. I've resisted any phone with on screen navbars for quite awhile, but after giving in and trying the G3, it's been a breath of fresh air and I'm loving it.
velasco3m said:
Well at least you'd get more than on a trade-in, lol. I do wish it was more popular though.
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It's not completely unpopular, either. Just development is stalled because LG were bastards and locked the bootloader for everyone but us. People just don't want to put in the effort for one unlocked carrier.
Sent from my LG-D851 using Tapatalk
It's not completely unpopular, either. Just development is stalled because LG were bastards and locked the bootloader for everyone but us. People just don't want to put in the effort for one unlocked carrier.
It's definitely not LG that locked the bootloader. That blame belongs to the carrier.
People on swappa are getting around 400-500
Tmobile store offered me 150. I laughed
bkeaver said:
People on swappa are getting around 400-500
Tmobile store offered me 150. I laughed
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Swappa is freaking awesome.. Sold my gs5 there within 15 minutes of posting
LG G3
In on the jump program so meh
CheesyNutz said:
In on the jump program so meh
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how do you "meh.." that's what they will give you for it if you jump!. You would be way better off selling it on Swappa or craigslist. Come on Cheesynutz don't be like that.
zone23 said:
how do you "meh.." that's what they will give you for it if you jump!. You would be way better off selling it on Swappa or craigslist. Come on Cheesynutz don't be like that.
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Jump! Gives you half back of what ever you paid, as long as you paid in the other half when you go to use Jump. So if he paid $700 he gets $350 back as long as he has at least $350 paid in on it. I paid $598 for mine so when I have $299 paid in I get $299 trade in on it. Of course you'll ALWAYS get more selling it privately. But if you value convenience over getting top dollar then Jump is great.
stevessvt said:
Jump! Gives you half back of what ever you paid, as long as you paid in the other half when you go to use Jump. So if he paid $700 he gets $350 back as long as he has at least $350 paid in on it. I paid $598 for mine so when I have $299 paid in I get $299 trade in on it. Of course you'll ALWAYS get more selling it privately. But if value convenience of getting top dollar then Jump is great.
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Well that sounds like a better deal.
stevessvt said:
Jump! Gives you half back of what ever you paid, as long as you paid in the other half when you go to use Jump. So if he paid $700 he gets $350 back as long as he has at least $350 paid in on it. I paid $598 for mine so when I have $299 paid in I get $299 trade in on it. Of course you'll ALWAYS get more selling it privately. But if value convenience of getting top dollar then Jump is great.
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I dont think thats quite how it works.
i think you get $299 via jump for the $598 phone plus watever the value of the trade in is $139. So lets say you want a new phone after two months, you would owe $548 left on the phone but you'll get $438 via jump and still owe tmobile $110 to pay off the phone.
Lets say you get an s5 for $610 and switch after two months. You owe $560 but you would get $305 + $300 trade in credit via jump. So tmobile would owe you $45 credit towards a new phone.
So basically you lose $160 worth of the g3 value after 2 months vs the g5 only being $5 + taxes in both cases.
DaMagicTicket said:
I dont think thats quite how it works.
i think you get $299 via jump for the $598 phone plus watever the value of the trade in is $139. So lets say you want a new phone after two months, you would owe $548 left on the phone but you'll get $438 via jump and still owe tmobile $110 to pay off the phone.
Lets say you get an s5 for $610 and switch after two months. You owe $560 but you would get $305 + $300 trade in credit via jump. So tmobile would owe you $45 credit towards a new phone.
So basically you lose $160 worth of the g3 value after 2 months vs the g5 only being $5 + taxes in both cases.
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Nope. I've used jump 3 times now. It works exactly as I described. But yes at the start of jump you do need to pay the taxes on the full price of the phone up front.
---------- Post added at 09:50 AM ---------- Previous post was at 09:41 AM ----------
Also I forgot to add that it costs you $10/month for Jump. But that include's insurance too, which would cost $8/month on its own.
stevessvt said:
Jump! Gives you half back of what ever you paid, as long as you paid in the other half when you go to use Jump. So if he paid $700 he gets $350 back as long as he has at least $350 paid in on it. I paid $598 for mine so when I have $299 paid in I get $299 trade in on it. Of course you'll ALWAYS get more selling it privately. But if you value convenience over getting top dollar then Jump is great.
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I think T-Mobile paid my $480 balance off my Flex Jumping to the G3 which I think is more then what I could have got if I sold it. Two different Jump programs though. I'm on the original and wife is on the new one. Not exactly sure the difference but the 1st Jump program is better. I'll probably use my wife's Jump on my next phone. hehe Like you said Jump saves the hassle of selling your phone. I hate the crazy craigslist peeps and sucks getting low balled on the web.
I do know the original Jump you had to pay some money down on the device itself, where now its 0 down, except for taxes. Im not sure of the details of the first Jump plan, I came in right after the second version started.
well i have the latest one during the summers saving specials and used on the galaxy avant that i got for $100. only payed 1 month + the jump and took it to the tmobile store and got $130 credit for which i used to buy the g2 on sale which i swapped for a g3.
I've been on JUMP! since it first came out. The original program (which I am on) allows you to jump twice per year, and they wipe whatever is remaining on your EIP. The first time you use it needs to be at least 6 months from the purchase date, but the 2nd jump can be any time after that. What you pay down on the device originally depends on your credit. For example, I paid $0 down on my S5 (taxes paid up front), and jumped 2 months later to the G3. T-Mobile wiped the remaining EIP on my S5, which was $602. The "new" JUMP! program requires you to pay off 50% of your EIP before you can upgrade, then they wipe the remaining 50%.
Towle said:
I've been on JUMP! since it first came out. The original program (which I am on) allows you to jump twice per year, and they wipe whatever is remaining on your EIP. The first time you use it needs to be at least 6 months from the purchase date, but the 2nd jump can be any time after that. What you pay down on the device originally depends on your credit. For example, I paid $0 down on my S5 (taxes paid up front), and jumped 2 months later to the G3. T-Mobile wiped the remaining EIP on my S5, which was $602. The "new" JUMP! program requires you to pay off 50% of your EIP before you can upgrade, then they wipe the remaining 50%.
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This is how my JUMP is as well. I paid nothing up front on my Note 3 when I joined T-Mobile. I jumped to the G3 in July, with 0 down, and they paid the rest of the balance on my Note 3. I can now JUMP again whenever I want to. The only thing I'm not clear on is when I can JUMP a 3rd time. Say I JUMP to the Note 4 in October, do I just need to wait until my "2nd year" starts on T-Mobile to JUMP again? I'm really glad I got in on the original JUMP program because the new one doesn't seem that great to me.
But, yeah that trade in value seems really low to me. I got just under $100 for my Nexus 4 when I originally joined T-Mobile in Jan.
Hey guys, I just purchased a Samsung Galaxy S5 recently and discovered that there are better phones that I could have gotten for my money, so I returned it, paid the restocking fee, and got the LG G3.
Unfortunately, I'm having legitimate issues with the LG G3 (such as the phone being unable to detect an aux cord for longer than 3 seconds), so I'd like to exchange it for a different phone, but I don't think I should have to pay the restocking fee because the product isn't fully functional. I want to get the Samsung Note 4 instead. Do you think I could make a case to get the restocking fee dismissed so I can exchange to the Note 4?
Thank you for your opinoins
First time i hear this freakin restocking fee... That is absolutely crap!!! Why should customer pay for restocking fee crap when they are selling the nonfunctional phone.
t1337dude said:
Hey guys, I just purchased a Samsung Galaxy S5 recently and discovered that there are better phones that I could have gotten for my money, so I returned it, paid the restocking fee, and got the LG G3.
Unfortunately, I'm having legitimate issues with the LG G3 (such as the phone being unable to detect an aux cord for longer than 3 seconds), so I'd like to exchange it for a different phone, but I don't think I should have to pay the restocking fee because the product isn't fully functional. I want to get the Samsung Note 4 instead. Do you think I could make a case to get the restocking fee dismissed so I can exchange to the Note 4?
Thank you for your opinoins
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That's a fight you won't win. They will send you a replacement phone for the defective one. I also have an LG G3 and I don't have that problem. In fact I haven't had any. If you end up winning let me know how you did it lol
Still_living714 said:
That's a fight you won't win. They will send you a replacement phone for the defective one. I also have an LG G3 and I don't have that problem. In fact I haven't had any. If you end up winning let me know how you did it lol
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How about they send me the replacement phone and then I return that un-opened for a full refund? Or is that not possible? I mean, it's kind of dumb, and I feel kind of scammed. I bought my device with the #1 intention to stream music. This device is worse at it than my HTC 3D Evo.
I've searched through other threads on this forum and multiple users seem to believe that if you do a defective swap (like I'm trying to do), there should be no restocking fee. I'm going to go into the store in a couple of days and put that to the test.
t1337dude said:
How about they send me the replacement phone and then I return that un-opened for a full refund? Or is that not possible? I mean, it's kind of dumb, and I feel kind of scammed. I bought my device with the #1 intention to stream music. This device is worse at it than my HTC 3D Evo.
I've searched through other threads on this forum and multiple users seem to believe that if you do a defective swap (like I'm trying to do), there should be no restocking fee. I'm going to go into the store in a couple of days and put that to the test.
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If you call them they will only send you just the phone. If you go into the store they're going to just give you the same device. I've tried and no go. But maybe were you live t mobile stores are less lenient with their rules ?
Still_living714 said:
If you call them they will only send you just the phone. If you go into the store they're going to just give you the same device. I've tried and no go. But maybe were you live t mobile stores are less lenient with their rules ?
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I'd be going inside, and it's Sprint, not T-Mobile. I'm just going to say I've heard from a few people that if the phone is defective I should be able to trade it in for another phone without paying the restocking fee. If they argue with me, I'll ask to speak to their manager and explain the situation calmly. Hopefully they'll listen to reason.
t1337dude said:
I'd be going inside, and it's Sprint, not T-Mobile. I'm just going to say I've heard from a few people that if the phone is defective I should be able to trade it in for another phone without paying the restocking fee. If they argue with me, I'll ask to speak to their manager and explain the situation calmly. Hopefully they'll listen to reason.
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Goodluck dude??
No beans on fighting the restock fee. Despite demonstrating that the phone doesn't work with my cords, they were insistent that because the phone worked with their first-party cords, that the problem was with the cords. And then they wasted my time by giving it to a technician who just went out to lunch, came back, ran some bull**** "diagnostic", and said the phone was fine. Then they said because I replaced the phone once in the 14 day window (came from an S5, the rep lied and told me it was the "newest phone" on the market, obviously just wanted a quick sale), I couldn't replace it. They also said the Note 4 was out of stock everywhere and they weren't getting more in stock anytime soon. I talked to the manager and just said I wanted a full refund, and then said I'd just come back for the Note 4. All of a sudden, they had a Note 4 they could give me, but I still had to pay the restocking fee. I was already at the store for 4 hours by this point so I was just happy to get my Note 4 and get the **** out of there.
Most of the other carriers are ahead of the game. What happened to T-Mobile?
Based on their past record, they probably won't announce a BOGO deal until after the trade-in offers expire. Perhaps they will offer BOGO for the next holiday, such as memorial day...
I was surprised that they went with a trade-in offer this time, as their new favorite deal seemed to be just BOGO's last year...
Really looking to switch to t mobile and get the s9, but waiting on the bogo deal. Asked a store and the guy said in 2 weeks. Of course I don't know how accurate that is, but would be perfect for me and my dad to hop on it, especially since he can get the senior plan for 70 bucks for 2 lines.. Lol
Sprint does NOT have a BOGO. They only offer a lease one get a free lease on a second. So a LOGO, only you never own the phone, you only get to make perpetual payments.
cjsansom said:
Sprint does NOT have a BOGO. They only offer a lease one get a free lease on a second. So a LOGO, only you never own the phone, you only get to make perpetual payments.
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But you get within 1% reliability of the other guys! :laugh:
It's live. But not the good one with the prepaid MasterCard. Seems like you have to keep the new line active for the full 2 years.
Nightwind Hawk said:
Based on their past record, they probably won't announce a BOGO deal until after the trade-in offers expire. Perhaps they will offer BOGO for the next holiday, such as memorial day...
I was surprised that they went with a trade-in offer this time, as their new favorite deal seemed to be just BOGO's last year...
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Actually , their "trade in" is a bit iffy. You get a S9 for a trade in, and in return they offer $12.89 refund per month for 24 months IF you finance the S9.
I handed them over a S7 I had from 2 years ago, and in return I pay $17.11 per month for the S9. It's not like I can pay $360 instead if $720 and own the phone. The quick way out is pay $720 and keep the line to keep getting the refund, or lose it. In my case, I don't mind as I can't get a better international deal than TMO elsewhere for the price, and I travel a lot..
BigE said:
Actually , their "trade in" is a bit iffy. You get a S9 for a trade in, and in return they offer $12.89 refund per month for 24 months IF you finance the S9.
I handed them over a S7 I had from 2 years ago, and in return I pay $17.11 per month for the S9. It's not like I can pay $360 instead if $720 and own the phone. The quick way out is pay $720 and keep the line to keep getting the refund, or lose it. In my case, I don't mind as I can't get a better international deal than TMO elsewhere for the price, and I travel a lot..
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Man, that sucks... I purchased mine from Samsung directly... Tmo version was about $420 with the trade-in, and luckily they only make you pay tax on that amount (not the 700+ price).
I also wanted to put it all on my credit card as one payment because anything I purchase with it automatically gets 1 extra year of warranty... (chase saphire reserve)
Any idea about how long these sales last on the bogo? Been waiting for this, but now my father left on a trip and can't do it till around April 24th and he gets the senior discount so I just get on his plan. But who knows if the sale will be then. My biggest dilemma is losing my phone number from straight talk as I'm on straight talk now and want to save the number, but if he goes to a store elsewhere and ports my number over, I'll be phoneless for a few weeks til I get my Sim card back from them
You can get a new line without porting your number over. Then when you get to your sim card or whatever then you can go to the store and finish the port