Weird incoming call problem - T-Mobile Samsung Galaxy Note 3

When one of my contacts tries to call me, my phone rings and I am only able to see their phone number but not their name. Their phone info will show in this format 1-234-567-8910; oli;63
When I try to call one of my contacts, it acts normal and also shows in the phone logs. I restored the phone to factory settings, but still not able to solve the problem. Any ideas?
Thanks
Sent from my SM-N900T using Tapatalk 2

Let me guess: T-Mobile // WIFI calling?
Getting the same issue.
ceroglu said:
When one of my contacts tries to call me, my phone rings and I am only able to see their phone number but not their name. Their phone info will show in this format 1-234-567-8910; oli;63
When I try to call one of my contacts, it acts normal and also shows in the phone logs. I restored the phone to factory settings, but still not able to solve the problem. Any ideas?
Thanks
Sent from my SM-N900T using Tapatalk 2
Click to expand...
Click to collapse

Is that what is causing it? Man, I have been trying to fix this all day. I did two factory resets!
Sent from my SM-N900T using Tapatalk 2

It's a known issue with wifi calling. ... disable it and everything will be fine
Sent from my SM-N900T using XDA Premium 4 mobile app

Never had this problem with any other Wifi calling device. Hopefully it gets fixed in the next update.
Sent from my SM-N900T using Tapatalk 2

Questions and request for assistance go in the Q&A section not in the General section. Please pay attention to the rules in the future.
Thread moved
Have a great day!

Same here on WiFi calling.

Pedro2NR said:
Same here on WiFi calling.
Click to expand...
Click to collapse
Same problem.
Resolved by disable WiFi Calling, wait 60 secs, and turn in back on (if needed)

I Called T-mobile and Tech support sent me couple of SMS and made me turn off and then turn on the phone and called me again and it
seemed to have fixed the problem , but then I realized that problem is fixed from receiving calls from T-mobile numbers or land lines, but the from Verizon number it came with the ;oli;63

This is very strange, hopefully gets fixed soon.
Well I am having another problem now. That is, my phone calls are being rejected automatically when on Wifi calling when the phone is in a deep sleep. I checked under the call settings and changed the auto rejection mode off, but the problem is still there. Can someone else confirm this by chance?
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I'm having the same WiFi calling issue. Sucks
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If you are having this issue please report it to T-Mobile so they are aware that it is a wide spread issue and work to fix it.
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foriesg said:
If you are having this issue please report it to T-Mobile so they are aware that it is a wide spread issue and work to fix it.
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
Ready reported it to T Mobile. Not sure if they will fix it soon enough.
Also not getting HD Voice at all.

I have the same issue. I don't have service in my house, so the wifi calling feature is amazing. I've always used a nexus and hard to use third party apps and voips and connect with gv. For the most part if you recognize the number minus the olli, it's no big for now. I'm glad I can still make calls. Update should fix. At least it doesn't happen on reg network.
Sent from my SM-N900T using XDA Premium 4 mobile app

I called tech support in T Mo and they are sending me a new Note 3. But I doubt that will resolve the issue.

tdoughone said:
I have the same issue. I don't have service in my house, so the wifi calling feature is amazing. I've always used a nexus and hard to use third party apps and voips and connect with gv. For the most part if you recognize the number minus the olli, it's no big for now. I'm glad I can still make calls. Update should fix. At least it doesn't happen on reg network.
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I turned wifi off; but now when a call comes in it is reported as "unknown." could this be an issue with root? would odining back to factory resolve this?
Charlie

Alright, just called tmo and they said that they are aware of the problem and working to fix it. Hopefully we should see a fix soon!
Sent from my SM-N900T using Tapatalk 2

When I spoke to TMO yesterday the tech guy said they should have the fix by Thursday. If it is still happening by Friday I will bug them again, so far call from landline and tmobile number are comming in fine.
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Superdad_98 said:
When I spoke to TMO yesterday the tech guy said they should have the fix by Thursday. If it is still happening by Friday I will bug them again, so far call from landline and tmobile number are comming in fine.
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
I got a second Note 3 from T Mo and still see the same Caller ID issue along with no HD Voice call capability.
I am returning mine until they fix the bugs (no HD Voice call support, 5Ghz WiFi connection instability, and this Caller ID problem)
I really would like to keep the phone... I love the huge display... but I think I will have to stick with my HTC One for now.

surfsnow said:
I got a second Note 3 from T Mo and still see the same Caller ID issue along with no HD Voice call capability.
Click to expand...
Click to collapse
How can one tell when HD Voice calling is active/inactive?

Related

Recieving MMS..

Hey guys. So im realizing when people send me pictures. You have to click the download button. Well when I click it. It does not download and I can not recieve the pictures. In fact, it doesnt even download. Any way to fix this?
Sent from my SGH-T989 using XDA App
Just realized my pics arent sending either.. what goes on here?
Just sent and received a picture message(With Wifi on). Sounds like it might just be a problem with your phone/connection
**Your phone should Automatically Turn on Mobile Data when Sendin or Receiving MMS Messages while Wifi is active. If this is not happening you may want to Call Customer Care.**
Another thing that may be affecting this is bad Signal
Sent from my SGH-T989 using XDA App
Well i came to the conclusion that i have to be on 4g.. i was tying to send and receive pics under wifi.. how come it does not work under wifi? or is it just me?
ixJay said:
Well i came to the conclusion that i have to be on 4g.. i was tying to send and receive pics under wifi.. how come it does not work under wifi? or is it just me?
Click to expand...
Click to collapse
Same thing is happening to me. Sending and receiving pics only works when 3g\4g is on rather than Wifi
Sent from my Xoom using Tapatalk
This has always happened with me with every phone i had. Including from different carriers. I always thought this was normal.
Sent from my SGH-T989 using XDA App
Very Normal
droidsrus said:
This has always happened with me with every phone i had. Including from different carriers. I always thought this was normal.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Quite normal. Of course Mobile Data has to be on. No phone can send a message through wifi and have it delivered through the carrier
Edit
However, even with WIFI on your phone should start and stop mobile Data to send and receive MMS messages. If yours is not doing this, then you may want to call Customer Care.
Another possible reason for why this is happening is that you may have a very weak or bad signal.

S Voice not speaking

I've noticed that my S. Voice no longer speaks back to me. Anybody know how I can fix this? The little button in the bottom left on the S Voice screen is enabled, so I'm not sure what the issue is.
noreboy said:
I've noticed that my S. Voice no longer speaks back to me. Anybody know how I can fix this? The little button in the bottom left on the S Voice screen is enabled, so I'm not sure what the issue is.
Click to expand...
Click to collapse
Same issue here. Did you post this when you first noticed? I ask because that is about when I noticed the issue. Could it be a network issue?
I just noticed it today.
Sent from my SPH-L710 using xda app-developers app
Same here
Sent from my SPH-L710 using Tapatalk 2
Do I smell a lawsuit effect?...possibly?
Sent from my SPH-L710 using xda premium
S Voice.... No Voice!!!
Im having the very same problem. Tried to have a meaningful conversaion with my pocket friend and she didnt speak back to me. Checked everything was enabled plus checked for system update but still nothing. Maybe it is to do with the lawsuit or maybe theres an update coming for it.... Annoying, but glad im not the only one.
Jbluna said:
Do I smell a lawsuit effect?...possibly?
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Besides the fact that S-Voice and the S3 weren't even mentioned in the lawsuit and they haven't pushed any updates I'm going out on a limb and saying no.
This diffently isn't a setting issue and is widespread. I just did a hard reset on my phone to factory, and still no S Voice lady. I went to the Sprint store and use 2 of their phones, and samething. This issue is really weird!
This diffently isn't a setting issue and is widespread. I just did a hard reset on my phone to factory, and still no S Voice lady. I went to the Sprint store and used 2 of their phones, and samething. This issue is really weird!
Same here, no voice. I was on another forum and people were saying there was no voice for english but there was voice for spanish, so I tried it out and sure enough the voice spoke back when I used spanish. Very weird.
I cleared the data and got it back...
settings> application manager> (select all tab) scroll to s voice and select it and clear data. I then went into app and it kept giving me network errors. I restarted phone and got it back.
My problem is that I only had 2.5 mb built up. This will get annoying if it happens every time I hit 2.5 mb.
Anyways, give it a try. Hope it helps...
Nice heads up. Thanks op. Weird but true issue. Vlingo may be updating something on the servers. No idea. New voice perhaps ;D
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clearing data worked for me, thanks man.. hope I don't have to do that often. Not that I'll prolly use the s voice often, but it's fun to show off.. Thanks again Bdozier!
Mine also stopped working. The English and yeah UK English wouldn't make a sound but the others were fine. Magically it's working today
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Clear app data worked.
However, us-English lady's voice is different now.
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Skype and Nexus 4

Hey guys, so I was wondering who else is having problems with Skype on their N4. I know I am because when I use Skype, after about 4-5 minutes into a conversation, my side gets cut off, the conversation becomes choppy, and my friends always complain why they cannot hear me. Our simple fix so far is just reestablishing the call, but that gets annoying (especially since we are usually on a game and chatting). Anyone else suffering problems with Skype?
Kind of a stupid question, but is it hardware failure (like my mic just randomly gives out on Skype) or is it just the app itself?
Sent from my Nexus 4 using xda app-developers app
Try Google Hangout. If you still have the problem, it's likely a system issue. In all likelihood it's a Skype issue. Maybe un install and reinstall?
No issues with Skype here except for high battery usage.
I use Skype for about an hour every day it consumes about 30-40% of the battery.
Sent from my Nexus 4 using Tapatalk 2
Hung0702 said:
Try Google Hangout. If you still have the problem, it's likely a system issue. In all likelihood it's a Skype issue. Maybe un install and reinstall?
Click to expand...
Click to collapse
I have tried that, but still does not work for me. Still get that problem. I am already starting to think it could be a hardware issue because of the person who posted below (Who I am quoting also).
suhail_kapoor said:
No issues with Skype here except for high battery usage.
I use Skype for about an hour every day it consumes about 30-40% of the battery.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Weird. Are you still using stock ROM or a custom ROM? If a custom ROM, which one? I am currently running on Android 4.2.1 (Stock ROM). I am even attempting to reflash the stock ROM to see if it would be resolved.
I use MoDaCo custom rom and no issues with Skype, both in 3G and Wi-Fi
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I use a lot Skype to call in Italy and never had any problem.... Apart that now is microsoft
Sent from my Nexus 4 using Tapatalk 2
Does anyone here use stock ROM? I fear it may just be the ROM itself.
Sent from my Nexus 4 using xda app-developers app
I think your earpiece is broken, you should do RMA.
bingunginter said:
I think your earpiece is broken, you should do RMA.
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Click to collapse
Sorry, this is a stupid question, but what's RMA?
Also, I'm sure it's not an earpiece defect because it's the mic that acts up while I use Skype. Whenever I talk with them, I'm always using headphones. So I think I should be more worried about the mic.
Sent from my Nexus 4 using xda app-developers app
HELP
NelsonTheMoron said:
Sorry, this is a stupid question, but what's RMA?
Also, I'm sure it's not an earpiece defect because it's the mic that acts up while I use Skype. Whenever I talk with them, I'm always using headphones. So I think I should be more worried about the mic.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I'm not going to lie, I had this issue as well on 2 calls with Skype in the past week, but I thought it was an issue with my Internet connection. Now I'm wondering what's going on exactly. Is there any way to test something like this? A faulty mic? How would one go about testing that if it's not a consistent sort of thing?
Skype user here. No issues so far
Sent from my Nexus 4 using Tapatalk 2
NelsonTheMoron said:
Sorry, this is a stupid question, but what's RMA?
Click to expand...
Click to collapse
Return Material (or Merchandise) Authorization. It's permission to return a defective or unwanted purchase to the seller for repair, replacement, or refund.
thephantom said:
Skype user here. No issues so far
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
+1
Sent from my Nexus 4 using Tapatalk 2
The same cut off probleme for me.
I use the CM10 nightly.
i ll try the stock to see.
I'm on stock ROM and have no trouble with Skype. I've used it for about 30 minutes on video calling, but it wore my battery down as well as used a lot of data. No doubt, the video and sound quality were both excellent.
Using CM10.1 made video call yesterday okay.
Sent from my Nexus 4 using xda app-developers app
Yep this happened to me a few times before. Im guessing its the app ..
when the skype voice call goes into someone's voice mail nexus hangs
Hi everyone, I have a strange problem with skype on my nexus4; I have a nexus 4 running the stock 4.2.1 running and everytime i call someone if they pick up the phone everything's okay, but if they don't pick the phone and it goes to voice mail, my nexus 4 hangs and it does not become responsive unless i power the phone off and back on, and all this while the voice mail keeps going on. Similarly if the other party does not hang the phone the call just stays on and phone hangs again, i know this is a really weird one, please do let me know if anyone has seen this or something similar before.
I am stock 4.2.2 (no root) and have only used it once (short audio call). Worked OK except bluetooth is broken with old headset (phone audio profile), which works great on Nexus S using Skype and Nexus 4 with the native SIP client.
Skype has been a hit and miss with the various versions over the past few years and much more unstable since Microsoft got their hands on it.

Numbers showing incorrectly when call comes in

So ever since I've gotten the phone (9:00 am yesterday) all my calls have been showing up incorrectly when I am receiving them. I just wanted to know if anybody else has the same issue and what you did to resolve it.
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jastep said:
So ever since I've gotten the phone (9:00 am yesterday) all my calls have been showing up incorrectly when I am receiving them. I just wanted to know if anybody else has the same issue and what you did to resolve it.
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
I am so glad someone else is having this issue I've spent most of the day trying to resolve it. Ok, what I know so far:
It only happens on WIFI calling. I've cleared the wifi calling app no dice.
Customer service is unaware of the issue. They said use a different email account. UH NO I've had my gmail since it was in Beta.
I've reset my device twice it comes back after I re-install gmail I think it comes with the restore function I've tried stopping the restore function but it keeps coming back
Let me know if you fix it. I had a note two there may be a correlation
Same thing happens to me but only during wifi calling. No big
Sent from my SM-N900T using XDA Premium 4 mobile app
Same boat guys. Only happens during wifi calling. Very annoying to tell you the truth. Any help would be appreciated.
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Ahh I see so that's what triggers it. I suppose they'll issue a fix once they find out what's causing it
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I have a thread on Google + it is somehow tied to wifi calling and to Google contacts sync. Anyway you have to clear the cache partition. Hold down volume up, home and power keys until you see Samsung note 3 then release just power until you are in recovery then chose volume down to clear cache and power button to select then restart you may have to factory reset the device
It seems fixed on my phone but a friend is still having trouble
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Yeah that didn't work for me. I want to try re flashing instead of resorting but it just so happens that Kies doesn't support the note 3 yet.
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Mine does the same thing
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[Q] Anyone here have optimum as their internet provider? Wifi Calling question

I'm having issues with my WiFi calling's caller ID when im home(Optimum Online).
Caller ID always comes up with the caller's phone number with a semicolon and two random digits afterwards(62 or 63)
Went to my friends house and it worked perfectly there(he has FiOS)
Am I the only one with this issue?
This actually a known issue with note 3 wifi calling. Happens to me at work on comcast and at home on fios.
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I got time warner. Same thing happens
Sent from my SM-N900T using xda app-developers app
It is a known issue please call T-Mobile and report the issue so they will fix it.
Sent from my SM-N900T using xda app-developers app
It looks like if I get a call from a T-Mobile number, it works fine. All other carriers have the semicolon issue.
Not a home internet carrier issue
Sent from my SM-N900T using xda app-developers app
The really odd thing is that it never happens for me (even with receiving calls from other carriers). I have Comcast for my ISP and no semicolons or extra numbers are displayed. The only thing I haven't tried is receiving a call from a number that I dont have in my contacts. Maybe thats why I dont have a problem?

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