Say NO to Bootloader Locking! - Upgrading, Modifying and Unlocking

Say NO to Bootloader Locking! - Upgrading, Modifying and Unlocking

Hey guys,
When I went to buy a new phone from the Three store I checked the service menu on every Sony Ericsson device on display...
All had
bootloader unlock allowed:yes
Click to expand...
Click to collapse
That wasn’t the case when I got my new Xperia T home
Three said I wasn’t able to return the phone because it had been used (I had turned it on)
Im really that I have a 2 year contract with a phone that doesn’t do what I know It can
I could give another 20 posts of wingey, moaning, whining complaints..... but ill spare you :crying:
If like me, you’d like to put an end to all this nonsense please check my signature
Thanks

Related

how many people received phone from shopblt?

I want to know how many people placed order from shopblt?
I ordered last wednesday night but I just check track # item still in CA

I never shopped at ShopBLT, but the fact that you cant return/exchange a device EVEN IF IT IS DOA, just sucks.

paullu said:
I want to know how many people placed order from shopblt?
I ordered last wednesday night but I just check track # item still in CA
Click to expand...
Click to collapse
Mine is meant to arrive tomorrow. It's definitely left Cali.
---------- Post added at 04:22 PM ---------- Previous post was at 04:21 PM ----------
serialtoon said:
I never shopped at ShopBLT, but the fact that you cant return/exchange a device EVEN IF IT IS DOA, just sucks.
Click to expand...
Click to collapse
That is not correct. It's been discussed in these forums many times.

I ordered mine last Thursday. Checked tracking its in texas all ready should arrive tomorrow.
Sent from my SGH-T889 using xda app-developers app

nik.taylor said:
Mine is meant to arrive tomorrow. It's definitely left Cali.
---------- Post added at 04:22 PM ---------- Previous post was at 04:21 PM ----------
That is not correct. It's been discussed in these forums many times.
Click to expand...
Click to collapse
Can I exchange it for a dead pixel?

Got my 6526 on Friday.
Sendt fra Nexus 7

samven582 said:
Can I exchange it for a dead pixel?
Click to expand...
Click to collapse
It would be better to ask them than me: http://www.shopblt.com/contact.shtml

Mine supposes to be here today

Let us know if you like it or not

Got mine from shopblt. So far very good happy with the purchase

I received it last week on Friday.
Per their policy, you should be able to exchange or return if its manufacturer defect. I think their whole idea is to make sure you know what you are ordering.
They seem to be reliable but I can not make sure, unless someone has an experience with them.

Nimche said:
I received it last week on Friday.
Per their policy, you should be able to exchange or return if its manufacturer defect. I think their whole idea is to make sure you know what you are ordering.
They seem to be reliable but I can not make sure, unless someone has an experience with them.
Click to expand...
Click to collapse
Just received it today messing around with it as we speak having trouble with data on tmobile

So much for DOA return
I ordered my ZL c6506 Tuesday am with $70 worth of overnight delivery.....Shipped super quick and got it the very next day all the way from Cali to Vermont. I needed a phone replacement before vacation and the $70 was worth it for me. I opened the phone, turned it on and it began a boot loop immediately. After about 3 hours worth of chat with Sony I know have to send it away to them for a warranty claim. The phone never worked, not for a minute. Sony helped me repair the software with PC Companion. When the processed finished the phone turned on and fifteen minutes later turned back off again!! It was DOA!!
As for ShopBLT.com. I explained my entire situation, needing the phone for vacation blah blah. I received an almost immediate reply with Sony's support phone number and not an apology, rather a stern explanation complete with links and screenshots where I agreed I was not under any circumstances allowed to send the phone back to them. I have no cell phone, I leave tomorrow and I have no idea what I'm going to do. Buyer beware. I'm sure Sony will make this right, but it's gonna take a month round trip...If you don't have a month to waste don't buy from ShopBLT.com.

jiggyb21 said:
I ordered my ZL c6506 Tuesday am with $70 worth of overnight delivery.....Shipped super quick and got it the very next day all the way from Cali to Vermont. I needed a phone replacement before vacation and the $70 was worth it for me. I opened the phone, turned it on and it began a boot loop immediately. After about 3 hours worth of chat with Sony I know have to send it away to them for a warranty claim. The phone never worked, not for a minute. Sony helped me repair the software with PC Companion. When the processed finished the phone turned on and fifteen minutes later turned back off again!! It was DOA!!
As for ShopBLT.com. I explained my entire situation, needing the phone for vacation blah blah. I received an almost immediate reply with Sony's support phone number and not an apology, rather a stern explanation complete with links and screenshots where I agreed I was not under any circumstances allowed to send the phone back to them. I have no cell phone, I leave tomorrow and I have no idea what I'm going to do. Buyer beware. I'm sure Sony will make this right, but it's gonna take a month round trip...If you don't have a month to waste don't buy from ShopBLT.com.
Click to expand...
Click to collapse
The latest firmware from Sony tells you that if you don't insert a SIM, it will automatically shut the phone off after 15 minutes, just FYI in case this is what happened. I got my 6506 from ShopBLT yesterday, and I almost always tinker with my phones for a bit before inserting my SIM. The ZL warns you that it will automatically shut off after 15 minutes to preserve the battery (it doesn't know if the phone is still in the box and was accidentally booted up). I'm assuming when you say DOA, you mean that after it shut off on its own, it wouldn't turn back on.
Also, I don't know about anyone else, but I never expected ShopBLT to take this phone back should it have a problem. Their site clearly says that there are no returns or exchanges, even in the event that the phone is DOA. I fully expected to deal with Sony if there was a problem. Others' mileage may vary, but I just wouldn't expect it as it's contrary to the terms stated on ShopBLTs site when you order the phone.
So in response to the original post: I got my black ZL from ShopBLT yesterday, and aside from not reading enough about the notification LED bug and now needing to do a reset and start over, it's working beautifully. I'm using it alongside my SGS3, trying to decide which phone to keep. So far, I absolutely love the ZL.

wingzero2085 said:
The latest firmware from Sony tells you that if you don't insert a SIM, it will automatically shut the phone off after 15 minutes, just FYI in case this is what happened. I got my 6506 from ShopBLT yesterday, and I almost always tinker with my phones for a bit before inserting my SIM. The ZL warns you that it will automatically shut off after 15 minutes to preserve the battery (it doesn't know if the phone is still in the box and was accidentally booted up). I'm assuming when you say DOA, you mean that after it shut off on its own, it wouldn't turn back on.
Also, I don't know about anyone else, but I never expected ShopBLT to take this phone back should it have a problem. Their site clearly says that there are no returns or exchanges, even in the event that the phone is DOA. I fully expected to deal with Sony if there was a problem. Others' mileage may vary, but I just wouldn't expect it as it's contrary to the terms stated on ShopBLTs site when you order the phone.
So in response to the original post: I got my black ZL from ShopBLT yesterday, and aside from not reading enough about the notification LED bug and now needing to do a reset and start over, it's working beautifully. I'm using it alongside my SGS3, trying to decide which phone to keep. So far, I absolutely love the ZL.
Click to expand...
Click to collapse
I used the ZL side by side with the Nexus 4 for 2 days... ZL became the official phone of me this morning!
As far as ShopBLT goes, I plan to buy more stuff there... Xperia Z tablet

Got mine yesterday from them. So far just doing some minor testing before I put my SIM in it.
I find it interesting that there are a few people I've seen jump from the N4 to ZL.

Why? Other than being a Google phone, the Nexus 4 is inferior to the ZL. I have a lot of Sony products. Only reason I did not have a Sony phone it is because they either had no TMo bands or were inferior. Since it seems rhat Sony found there ways sijce Stringer retired and Hirai took over, I see more Sony ohones in my future....
If they progress with their phones the way they did eith their cameras, Samsung will have a huge headache...
Skickat från min ZL

Just received mine today. Other than the strange security check (pic of my credit card), everything went pretty smooth. Will definitely do business again with them. BTW, I noticed the price of the ZL went up a couple bucks today.

[Q] [Help] Phone shutting down when unplugged

Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread

My unit is still in the service and awaiting battery. The same problem, which as far as I know is only present to the ZL model, and the root cause is the malfunctioning battery. I did not do anything with my C6502, its completely stock, but the dealer wants me to present a receipt for them to acknowledge the warrantry of my unit. I politely told them that the unit is several months old and it has not been opened and in pure stock condition. What then will be my protection when the unit was a gift from my daughter I argued.
In short I did not prevail and yes it is bummer considering that the phone is about 3 months old in pure stock condition. I am beginning to doubt the brand and how they stand behind their product. First time to use Sony, Am currently using my old reliable Samsung Galaxy S2 while waiting for the ZL battery. Yes I will pay for everything. parts and labor. [email protected]#$ accept my apologies for releasing. . .

its happening to the Z as well.
I went through this September, it took 5 weeks and they sent me an Xperia Z as replacement which was great because the ZL development stalled.

some info
The problem is with the BMS (battery management system) inside the battery pack (--> http://en.wikipedia.org/wiki/Battery_management_system).
If an unsafe state is detected, the BMS shuts down the battery to prevent it from severe damage (fire, etc.).
Some people manage to "repair" the BMS by going through several charge and discharge cycles but this doesn't always work.
A few years back we've played around with some cheap lithium polymer battery packs without BMS.
On heavy discharg load around 50% of the cells caught fire.. (Well, we were building an electronic car for the formula student, but the concept is the same )
If you send your phone in to Sony, in most cases they don't change the battery, they just reset the BMS.
This problem can occur with all modern lithium batteries, depending on the BMS thats used inside.
I'll post here if I find a way to reset the BMS for the ZL battery, but I don't think it's that easy..
And still, you would have to open your device and connect the battery to a small microcontroller (if someone has programming skills, it might work with the Arduino board..?!?)
Depending on where you live, it can take very long (2 months plus) until you get your phone back.
You might think about replacing the battery yourself.. You can find them on ebay and several battery suppliers online for around 35$.
Here you can find the service documents: http://forum.xda-developers.com/showthread.php?t=2516874

my ZL too had this strange auto shutdown thingy, mine was fully stock, no root no unlocking.
i sent it to sony for repair. they sent me a new ZL within a week saying it had some problems with the battery.
i live in India.

Thanks for the information, I knew it was something with the battery. Some people said their phone came back to life after reconnecting the battery.
EDIT: I don't know anything about this battery management system, but Z/ZL seems to have a pretty dumb one.
Since I just got the phone and wouldn't open it, i tried discharging the battery but things got worse, the phone got stuck on a boot loop with the red LED blinking 3 times and was not charging again.
Thankfully it charged back when I tried with the original charger and cable (they were at work).
I just dropped the phone at an authorized repair center, they'll sent it to Sony and I will (or should) receive it back in up to 20 days.
Will let you guys know when I get any news.

OK, got my phone back (a new one, actually) this saturday, after 22 days.
They confirmed the problem was something with the battery.
Thanks for all the help!

That's good to hear that you got it back. I just sent my ZL in for this same issue.
Osni~* said:
OK, got my phone back (a new one, actually) this saturday, after 22 days.
They confirmed the problem was something with the battery.
Thanks for all the help!
Click to expand...
Click to collapse

Sony Repair Service is awful.
Onsi~ did it take 22 business days or 22 calendar days? Mine phone has been at Sony's repair center for 31 calendar days 20 business days and the repair center just seems to be sitting on their hands. Sony's tech support doesn't seem like they can push it along either.
Osni~* said:
OK, got my phone back (a new one, actually) this saturday, after 22 days.
They confirmed the problem was something with the battery.
Thanks for all the help!
Click to expand...
Click to collapse

dr2005k said:
Onsi~ did it take 22 business days or 22 calendar days? Mine phone has been at Sony's repair center for 31 calendar days 20 business days and the repair center just seems to be sitting on their hands. Sony's tech support doesn't seem like they can push it along either.
Click to expand...
Click to collapse
Hello dr2005k,
It took 22 days (16 business days).
The deadline given by the attendant was initially in days, but when I called them near the end of the deadline they claimed it was in business days .
It all depends on your agreement with the repair center. If it has already expired and they are sitting in their hands, like you said, you can complain to them (if you didn't already) and maybe say you would sue them if they don't give your phone back. (Even if you don't intend to, they will get scared and try to solve your problem a little faster ).
Also try contacting Sony directly, that's what I was about to do.
I had a last resort option, in my contry (Brazil) there's a law that states if the product spends more than 30 days in the repair center, the manufacturer has to give you another one (brand new, not refurbished) or your money back.

My Xperia ZL started shutting down when unplugged
My ZL is also shutting down when unplugged. Will changing the battery help?

Osni~* said:
Hello dr2005k,
It took 22 days (16 business days).
The deadline given by the attendant was initially in days, but when I called them near the end of the deadline they claimed it was in business days .
It all depends on your agreement with the repair center. If it has already expired and they are sitting in their hands, like you said, you can complain to them (if you didn't already) and maybe say you would sue them if they don't give your phone back. (Even if you don't intend to, they will get scared and try to solve your problem a little faster ).
Also try contacting Sony directly, that's what I was about to do.
I had a last resort option, in my contry (Brazil) there's a law that states if the product spends more than 30 days in the repair center, the manufacturer has to give you another one (brand new, not refurbished) or your money back.
Click to expand...
Click to collapse
Thanks for the reply. I'll be contacting them again tomorrow to see if the device they offered me over a week will get shipped soon.
---------- Post added at 04:51 PM ---------- Previous post was at 04:38 PM ----------
Rianto said:
My ZL is also shutting down when unplugged. Will changing the battery help?
Click to expand...
Click to collapse
Most likely but you'll most likely have to send it to a Sony repair facility for warranty work. I hope you have better luck than I do getting your phone repaired and sent back.

Osni~* said:
Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread
Click to expand...
Click to collapse
Exactly the same problem here buddy...
Here's a little email I've sent Sony Tech Support and their Press people:
"I've purchased my Xperia ZL in the United States (online at the end of March 2013 at ATGSM.com) and started using it mid April, 2013. I currently live in Sao Paulo, Brazil.
After using this phone normally for about 9 months, there was this one day back on the first week of January 2014, where I was taking lots of photos at the world famous "Serra da Capivara National Park" and could just feel the phone heating up like never before. Next thing I know, the screen went blank and phone would not respond when I pressed the power button.
I had to pres the reset button in the back of the phone in order to make it work again. But once I tried to load the camera app, the phone would automatically shut itself off. I thought it could be related to a faulty or corrupted External SD Card, so I went ahead and removed that as well before I attempted to turn my phone back on. After the system loaded up again I tried to oped the camera app and the phone turned itself off again. Any app that would require a significant amount of processing power would cause the phone to freeze and shut off.
So I decided to charge the phone all the way up until 100% (while powered off). When it reached 100% I turned it back on and used it normally (while it was still plugged to the wall charger), so I thought... Great, the phone is "OK again"! Then I went ahead and unplugged the phone off the charger, expecting it to function normally... In just a matter of minutes, with just a little bit of usage (checking emails or browsing the web) the phone simply shuts itself off on its own, yet again. I tried to turn the phone back on again and just as before, I was greeted by the Sony logo and - without any warnings or alerts - the screen simply goes blank again and that's it. This is all it does on the battery.
I've searched online for a solution for this problem and I got nowhere. My phone is all stock, bootloader locked, not rooted. I've formatted and updated it with the latest Firmware (10.4.B.0.569) a couple of times using Sony's Update Service application for Windows to no avail. Nothing seems to fix this battery/shut down on its own problem. There's tons of other Sony users complaining about similar issues with their Xperias. Just look up "xperia zl shuts off" on Google and you'll see what I mean.
My phone is one big dud...
So there you have it - one big useless US$650 piece of hardware. That only functions normally when it's plugged into a wall charger or your average computer USB port.
Not much of a "mobile" phone if you ask me.
I'm extremely unhappy with Sony's hardware and their inflexible technical support.
I've purchased this device in the United States and they can only grant me tech support under my 1 year manufacturer's warranty if I ship it over to their facility in Texas for repairs. That's no big deal for me. The one big problem is: They want me to have a US shipping address so they can ship if over to that address after they finish repairing/replacing/refurbishing my phone. And I've got a big problem with that.
I do not live in the United States. How am I supposed to pick my phone up over there?
After doing some digging through my phone's IMEI, Sony's tech support representatives brought to my attention that my device is a "Grey Market" phone (meant to be used in Singapore?) and that they don't even know how long it will take for them to service my phone. According to their supervisor, it could take anywhere from 1 month up to 4 months, maybe even more for them to repair and send it back to me.
See what I'm going through here?!?!?!
What good is it for a company as big as Sony to print and place a cute little warranty pamphlet inside the box of your brand new phone, containing the numbers of several different technical support worldwide if the 1 year warranty is not going to be covered in all of those different countries??????????????
I took the initiative to call Sony's specialized Xperia Mobile support telephone number from that pamphlet that came with my phone (not a free call, by the way) here in Brazil and shared with them my frustration regarding my Xperia ZL. They were sympathetic with me, and readily provided me with 3 different authorized service centers near my home, with their respective addresses and telephone numbers.
I managed to reach a couple of those authorized repair centers here in Brazil (over the phone) only to find out that they DO NOT have any of these Xperia ZL / ZQ batteries in stock. They also mentioned that several other customers called them and shared their bad experiences with their Xperia ZQ's battery life (defective batteries) and were greeted the same way: "I'm sorry, we can't help you. We do not carry that replacement battery in stock. We have already placed the order for those with Sony, but there's no estimate of when or even if these will ever arrive in our store anytime soon... I'm sorry about that..."
Yeah, I'm sorry about that too Sony.
I'm really sorry I bought a Sony smartphone.
I wish I could go back in time and buy a Samsung Galaxy S4 Google Play Edition instead.
But it's too late... I've already spent 650 bucks on your crappy smartphone, Sony.
Looking back, I can tell you that I've had problems with lots of other computer components that I've purchased in the States, from several different manufacturers. And I've RMA'd lots of these defective memory modules (RAM), defective SD Cards, etc. I've shipped it from Brazil straight to them in the States and in less than 1 month after they received my RMA, they went ahead and shipped a replacement back to me (in Brazil) FREE OF CHARGE! Most importantly, with NO HASSLE! That's right, NONE of these companies refused to ship it back to me at my Brazilian address like Sony is doing to me at this time.
This is the worst customer support from such a big and Global company that I've ever dealt with in my entire life.
Shame on you Sony!
After this horrible experience, here's a few things that I CAN and WILL DO for sure:
- I will NEVER buy another Sony device (camera, smartphone or laptop) ever again.
- I will never recommend a Sony product to any of my friends and family.
- I will never buy another phone with a built in, internal battery.
Sony has been continuously releasing and flooding the market with new phones that doesn't add a whole lot of improvements over their previous gen devices (ZR - Z - ZL - Z1 - Z1 Ultra - Z1S and so on). All they do is depreciate the value of what they have already released just a few months for just a little more, sometimes even less money than what you paid for your current "last gen" Sony phone just 2 or 3 months ago.
The Xperia ZL was released with last gen Snapdragon S4 Pro and in just a couple of months after I purchased my ZL they released a new, better spec'd smartphone, the Xperia Z1. And now, Sony has just announced the Xperia Z1S...
I understand that in today's mobile market / segment it's "the norm" to have this ever evolving and improving trend of new technology on mobile devices, but this seems to be getting kind of out of hand. You buy something today for US$650, sometimes even more depending on where on earth you live, only to see it become seemingly obsolete in just a matter of 3 months.
Sighs...
I'm through with Sony."
Sorry for making it lengthy as well!

Rianto said:
My ZL is also shutting down when unplugged. Will changing the battery help?
Click to expand...
Click to collapse
I suggest you to first try restoring your device with Sony Update Service (it's in Sony website, just Google for it). If the problem persists, you now have a charger-dependant smartphone.....
Not sure if replacing the battery will help... I've read that someone fixed the problem just by detaching the battery cable, waiting a few minutes and then plugging it back, but I can't verify that.
Keep in mind that opening you device will void the warranty.
You can send it to repair center if it's still in warranty (or if you're willing to pay), but remove any customisation before that (eg. lock bootloader, restore TA partition etc.).
dr2005k said:
Thanks for the reply. I'll be contacting them again tomorrow to see if the device they offered me over a week will get shipped soon.
Click to expand...
Click to collapse
I hope you can get your phone soon .
AndroidBR said:
Exactly the same problem here buddy...
Here's a little email I've sent Sony Tech Support and their Press people:
[...]
Click to expand...
Click to collapse
Those are my feelings, exactly.
I really fail to understand why Sony did nothing to correct this problem since it's clearly visible that ALL Xperia Z(insert letter/number here) models have this issue. Some start to show the symptoms on the first week and others after 1 year.
I love my Xperia ZQ/ZL, it's an awesome phone, but I have this feeling that this problem will occur again (bad luck if it's after the warranty...) and I should just have bought another model/brand (not the S4 though )...
That being said, whenever someone asks me for advice to buy a new phone, I tell them to get away from the new Xperias. They are great phones, but you may be granted in the battery issue lotto

Yes and it's being sent back again.
Osni~* said:
I hope you can get your phone soon .
Click to expand...
Click to collapse
Well I got my phone back from Sony Tuesday Night. And it's going back today... Sigh. They sent me back my old phone after offering me a new one which kinda annoyed me. Then when I tried to actually call someone with it they couldn't hear me and I found out that the main microphone is now broken. Hopefully it doesn't take another 6 weeks to get a fixed or replacement. I'm a very patient person but this is starting to wear that down really quick. I never had warranty work be this useless.

Agr! this is the exact problem with my phone. Just started this week, i start the camera app and the phone crashes! I had to keep it on charge for the most part to get it to work, so.. its a wired phone now.
Can someone document a quick way to get it fixed or replacement, where did you start? sony chat, email or visiting a repair store?

Osni~* said:
Hi,
I'm experiencing some problems with my Xperia ZQ (C6503), which I bought less than a month ago, and would like to know if someone could help me, I'm getting desperate
The problem:
When turning on the phone, it displays the SONY logo (or DooMLoRD's, if I install TWRP recovery) for about 3 or 4 seconds, then shuts down (I can't even get to the boot animation, where there's the XPERIA logo and the waves).
The only way to get it to boot is turning it on while having the USB cable connected to a charger or PC. It will work just fine until I unplug it.
At this point, if I leave it alone and only access the home screen or SMS app, it will remain on until the battery is fully discharged. However, if I open any other app like WiFi networks, camera, contacts etc., it WILL shut down and I'll have to plug it again to be able to boot up...
What I did with the phone before this happened:
- Rooted using DooMLoRD Easy Rooting Toolkit and used it for a few days
- Unlocked boot loader with Flashtool
- Flashed DooMLoRD's CWM-Based Recovery 6.0.3.2
- Installed AOKP MR1 Milestone 2 (Android 4.2.2) and used it for a couple weeks
What I did trying to solve the problem:
- Wiped data/cache/dalvik cache
- Flashed various stock brazilian ROMs through Flashtool (10.3.A.1.434, 10.3.1.A.2.67 and 10.3.A.0.423) countless times
- Flashed AOKP again
- Restored to 10.3.1.A.2.67 using Sony Update Service (had to relock the bootloader with Flashtool)
- Tried updating using Sony PC Companion but it said I'm already in the latest version
- Tried to use Sony Emma but I can't get login credentials (I'm not receiving the confirmation e-mail)
I followed some instructions for similar problems in the Q&A forum but most of them end saying the owner had to send the phone to warranty, but they never say what's the outcome...
Do you think I'll have to do the same? If so, is there anything more to before sending it, other than relocking the bootloader and flashing stock firmware?
Thanks and sorry for the lengthy thread
Click to expand...
Click to collapse
this is the common problems in all the xperia zl, as it occurs after android 4.3 update, even i am also suffering fom this problem, my bootloadert was unlocked, i had relock it using flashtools, but it had just relock my bootloader, no drm keys came back, and give it to sony service center, as after unlocking my bootloader, previous os was not installing, its 5 days now, and service center is still trying to repair my phone, your they also got headache, tommorow i will ask them to replace the cell !

dr2005k said:
Well I got my phone back from Sony Tuesday Night. And it's going back today... Sigh. They sent me back my old phone after offering me a new one which kinda annoyed me. Then when I tried to actually call someone with it they couldn't hear me and I found out that the main microphone is now broken. Hopefully it doesn't take another 6 weeks to get a fixed or replacement. I'm a very patient person but this is starting to wear that down really quick. I never had warranty work be this useless.
Click to expand...
Click to collapse
wow, you are a very patient man. i would be writing emails to ceo, posting on reddit, post on their facebook wall, their hangouts wall, and all other forums (hint) about it, and how incapable sony is in their repair service.

melvinrobertson said:
this is the common problems in all the xperia zl, as it occurs after android 4.3 update, even i am also suffering fom this problem, my bootloadert was unlocked, i had relock it using flashtools, but it had just relock my bootloader, no drm keys came back, and give it to sony service center, as after unlocking my bootloader, previous os was not installing, its 5 days now, and service center is still trying to repair my phone, your they also got headache, tommorow i will ask them to replace the cell !
Click to expand...
Click to collapse
Is that right? Whe should start a new thread with symptoms like Upgrades, model version of the device AND chargers used lastly ( still thinking that's not the problem )
PD: Luckily I'm getting a new battery( used actually, torn apart from a totally destroyed device ) in 2 days from now and check if that's the real problem.

[Q] Xperia ZL Only Boot Up While Charging

Hi all!
I have ZL (ZQ in Brazil) and about two days ago it simply shut off while I was taking a picture. The phone stuck in the first screen showing the Free Xperia logo and didn't come up until I plug in the power (from wall or pc usb).
Today I've dowloaded the last oficial firmware from sony and put it up via Flashtool but now, as soon as I take the cable out the phone dies.
I noticed that with the oficial ROM, when it finishes booting up, I receive the message: "com.android.phone has stopped.".
The phone also looses the signal in places it use to have full bars, like my room...
Before that my phone was ok.
*All off above happens with battery full charged!*
Also, I did a snapshot update a few weeks ago and several features went off (I thought it was a stable version since it showed up on cyanogen menu). So I tried to recover the last version via Cyanogem menu. The phone stuck in boot loop. Then I downloaded the version again and installed via CWM.
The thing is that I never notice nothing uncommon since that day. I don't know if it's related.
Does anybody knows if it's software/firmware related or does it have something to do with hardware issues?
Any help is appreciated!

Stuck with the same issue here !
Hi all,
Everything was fine until yesterday my phone switched off during a call and never switched on.
Now it switches on only when connected to a wall charger ! Please let me know if someone fixes this issue

I'm also thinking it's hardware related
Since mine is only 6 mo I'll take it to an authorized repair shop tomorrow morning.
I let you guys know if they find something out.

Just back from service center
The Sony service guys could not make it work after a software overhaul.. They are gonna replace the entire chipset to fix the issue ! and in warranty :victory: !! Though Still no idea what caused the problem in the first place!

ngoline said:
Hi all!
I have ZL (ZQ in Brazil) and about two days ago it simply shut off while I was taking a picture. The phone stuck in the first screen showing the Free Xperia logo and didn't come up until I plug in the power (from wall or pc usb).
Today I've dowloaded the last oficial firmware from sony and put it up via Flashtool but now, as soon as I take the cable out the phone dies.
I noticed that with the oficial ROM, when it finishes booting up, I receive the message: "com.android.phone has stopped.".
The phone also looses the signal in places it use to have full bars, like my room...
Before that my phone was ok.
*All off above happens with battery full charged!*
Also, I did a snapshot update a few weeks ago and several features went off (I thought it was a stable version since it showed up on cyanogen menu). So I tried to recover the last version via Cyanogem menu. The phone stuck in boot loop. Then I downloaded the version again and installed via CWM.
The thing is that I never notice nothing uncommon since that day. I don't know if it's related.
Does anybody knows if it's software/firmware related or does it have something to do with hardware issues?
Any help is appreciated!
Click to expand...
Click to collapse
Exactly the same problem over here buddy...
Here's a little something I wrote to Sony and their Press people.
"I've purchased my Xperia ZL in the United States (online at the end of March 2013 at ATGSM.com) and started using it mid April, 2013. I currently live in Brazil.
After using this phone normally for about 9 months, there was this one day back on the first week of January 2014, where I was taking lots of photos at the world famous "Serra da Capivara National Park" and could just feel the phone heating up like never before. Next thing I know, the screen went blank and phone would not respond when I pressed the power button.
I had to pres the reset button in the back of the phone in order to make it work again. But once I tried to load the camera app, the phone would automatically shut itself off. I thought it could be related to a faulty or corrupted External SD Card, so I went ahead and removed that as well before I attempted to turn my phone back on. After the system loaded up again I tried to oped the camera app and the phone turned itself off again. Any app that would require a significant amount of processing power would cause the phone to freeze and shut off.
So I decided to charge the phone all the way up until 100% (while powered off). When it reached 100% I turned it back on and used it normally (while it was still plugged to the wall charger), so I thought... Great, the phone is "OK again"! Then I went ahead and unplugged the phone off the charger, expecting it to function normally... In just a matter of minutes, with just a little bit of usage (checking emails or browsing the web) the phone simply shuts itself off on its own, yet again. I tried to turn the phone back on again and just as before, I was greeted by the Sony logo and - without any warnings or alerts - the screen simply goes blank again and that's it. This is all it does on the battery.
I've searched online for a solution for this problem and I got nowhere. My phone is all stock, bootloader locked, not rooted. I've formatted and updated it with the latest Firmware (10.4.B.0.569) a couple of times using Sony's Update Service application for Windows to no avail. Nothing seems to fix this battery/shut down on its own problem. There's tons of other Sony users complaining about similar issues with their Xperias. Just look up "xperia zl shuts off" on Google and you'll see what I mean.
My phone is one big dud...
So there you have it - one big useless US$650 piece of hardware. That only functions normally when it's plugged into a wall charger or your average computer USB port.
Not much of a "mobile" phone if you ask me.
I'm extremely unhappy with Sony's hardware and their inflexible technical support.
I've purchased this device in the United States and they can only grant me tech support under my 1 year manufacturer's warranty if I ship it over to their facility in Texas for repairs. That's no big deal for me. The one big problem is: They want me to have a US shipping address so they can ship if over to that address after they finish repairing/replacing/refurbishing my phone. And I've got a big problem with that.
I do not live in the United States. How am I supposed to pick my phone up over there?
After doing some digging through my phone's IMEI, Sony's tech support representatives brought to my attention that my device is a "Grey Market" phone (meant to be used in Singapore?) and that they don't even know how long it will take for them to service my phone. According to their supervisor, it could take anywhere from 1 month up to 4 months, maybe even more for them to repair and send it back to me.
See what I'm going through here?!?!?!
What good is it for a company as big as Sony to print and place a cute little warranty pamphlet inside the box of your brand new phone, containing the numbers of several different technical support worldwide if the 1 year warranty is not going to be covered in all of those different countries??????????????
I took the initiative to call Sony's specialized Xperia Mobile support telephone number from that pamphlet that came with my phone (not a free call, by the way) here in Brazil and shared with them my frustration regarding my Xperia ZL. They were sympathetic with me, and readily provided me with 3 different authorized service centers near my home, with their respective addresses and telephone numbers.
I managed to reach a couple of those authorized repair centers here in Brazil (over the phone) only to find out that they DO NOT have any of these Xperia ZL / ZQ batteries in stock. They also mentioned that several other customers called them and shared their bad experiences with their Xperia ZQ's battery life (defective batteries) and were greeted the same way: "I'm sorry, we can't help you. We do not carry that replacement battery in stock. We have already placed the order for those with Sony, but there's no estimate of when or even if these will ever arrive in our store anytime soon... I'm sorry about that..."
Yeah, I'm sorry about that too Sony.
I'm really sorry I bought a Sony smartphone.
I wish I could go back in time and buy a Samsung Galaxy S4 Google Play Edition instead.
But it's too late... I've already spent 650 bucks on your crappy smartphone, Sony.
Looking back, I can tell you that I've had problems with lots of other computer components that I've purchased in the States, from several different manufacturers. And I've RMA'd lots of these defective memory modules (RAM), defective SD Cards, etc. I've shipped it from Brazil straight to them in the States and I less than 1 month after they received my defective products, they went ahead and shipped a replacement back to me (in Brazil) FREE OF CHARGE! Most importantly, with NO HASSLE! That's right, none of these companies refused to ship it back to me at my Brazilian address like Sony is doing to me at this time.
This is the worst customer support from such a big and Global company that I've ever dealt with in my entire life.
Shame on you Sony!
After this horrible experience, here's a few things that I CAN and WILL DO for sure:
- I will NEVER buy another Sony device (camera, smartphone or laptop) ever again.
- I will never recommend a Sony product to any of my friends and family.
- I will never buy another phone with a built in, internal battery.
Sony has been continuously releasing and flooding the market with new phones that doesn't add a whole lot of improvements over their previous gen devices (ZR - ZL - Z1 - Z1 Ultra - Z1S and so on). All they do is depreciate the value of what they have already released just a few months for just a little more, sometimes even less money than what you paid for your current "last gen" Sony phone just 2 or 3 months ago.
The Xperia ZL was released with last gen Snapdragon S4 Pro and in just a couple of months after I purchased my ZL they released a new, better spec'd smartphone, the Xperia Z1. And now, Sony has just announced the Xperia Z1S...
I understand that in today's mobile market / segment it's "the norm" to have this ever evolving and improving trend of new technology on mobile devices, but this seems to be getting kind of out of hand. You buy something today for US$650, sometimes even more depending on where on earth you live, only to see it become seemingly obsolete in just a matter of 3 months.
Sighs...
I'm through with Sony."

Solved (by myself)
As I said before, I lost my warranty the moment I unlocked my bootloader and they were charging me almost the price for a new phone.
The only place I found the batery was on ebay.it and took more than one month to arrive.
As you all suspected, changing the battery solve the problem.
The only problem is that now my camera doesn't work...

ngoline said:
As I said before, I lost my warranty the moment I unlocked my bootloader and they were charging me almost the price for a new phone.
The only place I found the batery was on ebay.it and took more than one month to arrive.
As you all suspected, changing the battery solve the problem.
The only problem is that now my camera doesn't work...
Click to expand...
Click to collapse
Didn't you "relock" you bootloader and flashed latest Sony Firmware before you sent your Xperia ZL/ZQ in for Warranty Support????

RELOCK?
AndroidBR said:
Didn't you "relock" you bootloader and flashed latest Sony Firmware before you sent your Xperia ZL/ZQ in for Warranty Support????
Click to expand...
Click to collapse
WHOA! I didn't know there was a re-lock feature...
Well, too late now...
Thanks anyway. I hope it helps if someone else have the same problem!

I am going through the same excruciating process with my girlfriend's Xperia ZL right now. This phone has not been rooted and just kept running the official updates from Sony. I just updated it to their official version of 4.4.2 and am having the exact same issues. The phone crashes, freezes and won't stay on and can't be kept powered on unless it is kept plugged into the wall or computer USB. Just got off the phone with a higher-level manager at Sony who was "sorry" and "couldn't do anything" unless I pay for the repairs myself. They were actually blaming Google for releasing a "bad" update which he said was "affecting ALL android phones". That's a pretty bold statement- especially knowing that's false, reading all the threads online about this issue with Sony devices specifically. This was until he found out that they screwed up and realized the phone was still under warranty, expiring TODAY. After an hour of back-and-forth, I got him to agree to paying for shipping and fixing the phone as if it were under warranty status still.
I will never buy a Sony piece of hardware again and will highly discourage and demote their hardware to anyone.

[Q] New Z1 Compact owner many questions HELP ME OH MIGHY ONES

So after having my Xperia S for the last 2 years decided enough was enough with the WiFi problem GUESS WHAT HAPPENS WHEN I GO TO SELL IT. The ****ing WiFi decided to work and continues to stay on. Starts to work with no reason after the amount of BS and problems I have had over the last 2 to 3 months trying many custom roms kernels and stock roms nothing working then all of a sudden bam it works when selling.
Phone must have a mind of its own saying ill work ill work don't sell me DONT SELL lol. I managed to get £140.00 exchange towards the z1 compact anyone think that was worth it?? £140 on exchange for the Xperia S 32Gig version. The Xperia z1 compact was £225 cash price with trade in paid £85 total 2nd. Also comes with 1 years guarantee with it and wasn't expecting any guarantee with a 2nd hand phone but cant grumble you don't get that on E of the Bay lol
Now comes my questions.
1 Can you change the glass on front without having to change touch screen or is this part of it? Not that I need it now but if brake in future I know.
2 Can you change the Back cover. Could do with changing as scratched to the max.
3 Can you buy the sides or full housing for the phone?
4 Can this phone be unlocked with software free. Or is it a matter of off to an unlock site and buy credit to do so or take down to local market?
5 How easy is it to unlock bootloader and root phone. Are they any versions to lookout for as I had in past with some phones had problems unlocking bootloader and had to remain on locked.. Is it just a matter of grabbing flashtool and unlocking or is their more to it with much newer handsets now?
Now on to the earphone jack and speaker at bottom of phone. The phone does say it is water proof however I do not see how it is when speaker and also earphone jack are not covered by any protective covers. Does this have some sort of seal within it to make water proof?
Thanks in advance.

mentalghost said:
So after having my Xperia S for the last 2 years decided enough was enough with the WiFi problem GUESS WHAT HAPPENS WHEN I GO TO SELL IT. The ****ing WiFi decided to work and continues to stay on. Starts to work with no reason after the amount of BS and problems I have had over the last 2 to 3 months trying many custom roms kernels and stock roms nothing working then all of a sudden bam it works when selling.
Phone must have a mind of its own saying ill work ill work don't sell me DONT SELL lol. I managed to get £140.00 exchange towards the z1 compact anyone think that was worth it?? £140 on exchange for the Xperia S 32Gig version. The Xperia z1 compact was £225 cash price with trade in paid £85 total 2nd. Also comes with 1 years guarantee with it and wasn't expecting any guarantee with a 2nd hand phone but cant grumble you don't get that on E of the Bay lol
Now comes my questions.
1 Can you change the glass on front without having to change touch screen or is this part of it? Not that I need it now but if brake in future I know.
2 Can you change the Back cover. Could do with changing as scratched to the max.
3 Can you buy the sides or full housing for the phone?
4 Can this phone be unlocked with software free. Or is it a matter of off to an unlock site and buy credit to do so or take down to local market?
5 How easy is it to unlock bootloader and root phone. Are they any versions to lookout for as I had in past with some phones had problems unlocking bootloader and had to remain on locked.. Is it just a matter of grabbing flashtool and unlocking or is their more to it with much newer handsets now?
Now on to the earphone jack and speaker at bottom of phone. The phone does say it is water proof however I do not see how it is when speaker and also earphone jack are not covered by any protective covers. Does this have some sort of seal within it to make water proof?
Thanks in advance.
Click to expand...
Click to collapse
I can answer 2, 4, and 5 for you.
2 - Yes, you can change the back cover. Lots of users are doing it currently. Can check out the thread:
http://forum.xda-developers.com/showthread.php?t=2710603
Click to expand...
Click to collapse
4 - Phone is already unlocked for any SIM so don't worry about that
5 - Sony provides instructions directly on their website for unlocking the bootloader. Rooting is really simple as like most devices, you just flash SuperSU.
If you don't want to unlock the bootloader but root your phone, it can take some extra work.
Waterproof - The headphone jack is internally sealed and the speaker grill has a membrane.
Sent from my Z1C "Pocket Rocket"

hol17 said:
4 - Phone is already unlocked for any SIM so don't worry about that
Click to expand...
Click to collapse
How would you know that his is unlocked?
hol17 said:
5 - Sony provides instructions directly on their website for unlocking the bootloader. Rooting is really simple as like most devices, you just flash SuperSU.
Click to expand...
Click to collapse
Might be good to mention to @mentalghost that in order to restore the phone to a completely factory state further down the line you'll need a backup of your TA partition. There are guides explaining how to do that here on xda.

Rekoil said:
How would you know that his is unlocked?
Might be good to mention to @mentalghost that in order to restore the phone to a completely factory state further down the line you'll need a backup of your TA partition. There are guides explaining how to do that here on xda.
Click to expand...
Click to collapse
I haven't found a single locked Z1C online and no one has reported one being locked. If it is, just a local store or an online site.
As for the TA keys, guide is here:
http://forum.xda-developers.com/showthread.php?t=2642081
Click to expand...
Click to collapse
Sent from my Z1C "Pocket Rocket"

thx guys however my phone is locked to o2 and also checked status on phone that bootloader lock status is NO. Is their a way around this?

No
Sent from my D5503 using xda premium

mentalghost said:
thx guys however my phone is locked to o2 and also checked status on phone that bootloader lock status is NO. Is their a way around this?
Click to expand...
Click to collapse
No, you will most likely never ever be able to unlock that phone. The only possibility is if O2 has some kind of code they can give you to unlock the device (not sure if this is possible). Otherwise I would suggest returning it and buying one from Clove or CarPhoneWarehouse or something, as theirs are neither locked nor bootloader unlock disallowed.

Dead HTC 10 ?!

Hello Guys, im new to 10 forum but in the past 12 years i used only HTC devices so im planing to leave my m8 and jump to 10
My question is this: I have a offer for a HTC 10 in brilliant cosmetic condition no sratches no even single sratch on the panel perfect as brand new condition never been droped or watered but the phone cannot switch ON.
The owner of the device have it from around 3 months and tell me that he was trying to SIM UNLOCK it somehow even he don`t know what he was doind coz he is not very familiar with things like this and NOW the phone its seems dead.
Its a Shame because is even under waranty but was locked on a network.
Anyway he is going to sell it for about 50 USD im asking you
Do the deal worth it? and what can cause the reason for this DEAD HTC 10 after trying to Sim Unlock it.
I think to try eveyrhting posible to give this phone a second life and after a week will be able to take it and see whats goes i don`t know more info i mean do i have access to Recovery or Fastboot since the device is not here till the next week but my question is do this worth it and what can be the cause of NO switching ON anymore.
The owner sayd that before to attempt this Sim Unlock the phone was worked perfectly fine.
Thanks in advance for the advices and of course when is with me will Update the thread with more info about the device.
Thanks

tsalta said:
Hello Guys, im new to 10 forum but in the past 12 years i used only HTC devices so im planing to leave my m8 and jump to 10
My question is this: I have a offer for a HTC 10 in brilliant cosmetic condition no sratches no even single sratch on the panel perfect as brand new condition never been droped or watered but the phone cannot switch ON.
The owner of the device have it from around 3 months and tell me that he was trying to SIM UNLOCK it somehow even he don`t know what he was doind coz he is not very familiar with things like this and NOW the phone its seems dead.
Its a Shame because is even under waranty but was locked on a network.
Anyway he is going to sell it for about 50 USD im asking you
Do the deal worth it? and what can cause the reason for this DEAD HTC 10 after trying to Sim Unlock it.
I think to try eveyrhting posible to give this phone a second life and after a week will be able to take it and see whats goes i don`t know more info i mean do i have access to Recovery or Fastboot since the device is not here till the next week but my question is do this worth it and what can be the cause of NO switching ON anymore.
The owner sayd that before to attempt this Sim Unlock the phone was worked perfectly fine.
Thanks in advance for the advices and of course when is with me will Update the thread with more info about the device.
Thanks
Click to expand...
Click to collapse
Do the deal worth it? and what can cause the reason for this DEAD HTC 10 after trying to Sim Unlock it. Well that's enitrely the problem with buying phone not working. You can't troubleshoot all the internal hardware like you can a PC and test what works and what doesn't work. you would need a working HTC 10 to swap parts with to test.
That said my opinion, forget about this phone. Go buy a working phone on swappa, ebay or HTC.com they are having a $200 off sale and you would have the peace of mind, knowing that you have a working phone. swappa would be best if you wanna negotiate a good deal with a seller.

Or go to ebay - factory unlocked 10's are $400 delivered all over the place.
Sent from my HTC 10 using Tapatalk

I know what you are saying but listen
I know this guy is a friend of mine i know the device is brand new he bought it before 3 months in this case when is bricked after atempt to Sim Unlock im sure its SOFTWARE related problem becuase like i sayd the phone is in Mint perfect cosmetic condition no a single dust or scratch.
I know that its HARD to really Brick a device forever on a software level.
So i know also how much cost a brand new or second hand HTC 10 the goal here is do 50 Bucks worth it coz if i think stright only the Rear and Front Panel and the Displey in my opition worth more.
Im asking you what can cause Broken phone after attempt to Sim Unlock.
Thanks in advance

tsalta said:
I know what you are saying but listen
I know this guy is a friend of mine i know the device is brand new he bought it before 3 months in this case when is bricked after atempt to Sim Unlock im sure its SOFTWARE related problem becuase like i sayd the phone is in Mint perfect cosmetic condition no a single dust or scratch.
I know that its HARD to really Brick a device forever on a software level.
So i know also how much cost a brand new or second hand HTC 10 the goal here is do 50 Bucks worth it coz if i think stright only the Rear and Front Panel and the Displey in my opition worth more.
Im asking you what can cause Broken phone after attempt to Sim Unlock.
Thanks in advance
Click to expand...
Click to collapse
If its software why cant your turn the phone on? If its software you need the phone to be able to boot to download mode to flash RUU. I think your friends is lying to you. If its still under warranty why doesnt he return it back to the carrier? How about he give you the phone and if you get it fixed you give him the $50. If hes your friend he would understand.

Develop Bugs

welcome