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I ordered one last friday (The moment that I saw it was available) and I still haven't gotten a tracking number for it. I did get a confirmation number for the order right after I submitted it, but nothing else after that.
Just curious. I remember reading somewhere that they were having computer problems or something.
I ordered 1 as well last Friday. My understanding from the email is that it takes Otterbox 1-3 business days to finalize the transaction and then another 3-7 days to ship/receive package on buyers side. So at most 10 days at the very least 3.
I'm hoping that it takes Otterbox the least of the 2 but seeing as they are located in Colorado I'm hoping it arrives to me a day sooner...Breckenridge, Colorado to Las Vegas, NV is only a 9 1/2 - 10 hour drive...
I have also purchased my otterbox last friday. No conformation email or anything.
I bought over the weekend and have no shipping info yet, you are not alone. I'm not stressing too much, this a tiny company, not Amazon.
please review!!
you guys who took the jump already, please let us know the pros and cons of this case with a few reviews. i will love to know how this works in real life. not from the outerbox video. an average user pictures will be great.
Just wanted to add that the website says my order is being processed. (I ordered on Friday too)
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I just got an email less than an hour ago saying that my card has been charged and my order has been shipped.
Mine will be here saturday
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I got the email saying that my credit card was charged but I do not have a shippig/tracking #
Very slow company..... not impressed so far....I hope the product makes up for the shipping delays. From what I have seen this case is exactly what I want.
-Kesnik
For those who have ordered, was there any particular reason you decided to spend at least $10-20 extra by ordering directly from Otterbox (which I'm assuming you did?) Not sure if you realize it, but several other retailers are selling them, and though they don't have them in stock at the moment, they are expecting them at any moment...and at the top of the list is the highly-reputable Adorama Camera. They're selling it for $69.99 w/free shipping (and I can tell you from experience they ship very fast). If you check out Google Shopper you'll see that others will have it for less than $60 before shipping. Anyways, just my two cents...
My tracking number showed up last night. It was in PDF format and I wasn't able to copy the text, so I had to type it out myself.
I'm kind of disappointed that it won't be hwere until Monday. I was hoping to be able to get it installed before I went out of town this weekend.
Sent from my Xoom using XDA App
joeski27 said:
For those who have ordered, was there any particular reason you decided to spend at least $10-20 extra by ordering directly from Otterbox (which I'm assuming you did?) Not sure if you realize it, but several other retailers are selling them, and though they don't have them in stock at the moment, they are expecting them at any moment...and at the top of the list is the highly-reputable Adorama Camera. They're selling it for $69.99 w/free shipping (and I can tell you from experience they ship very fast). If you check out Google Shopper you'll see that others will have it for less than $60 before shipping. Anyways, just my two cents...
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I was actually curious about this too. I got an otterbox case for my xperia x10 from an ebay store and paid a good $10-$15 less than my older brother who ordered the same case from otterbox.
Does anybody have a order number for a symmetry case? I need a order number for one otherwise they won't send me a replacement. There being real dicks. I would appreciate it if someone could help
I've been checking my email every 5 mins to see if my phone has shipped yet. Just can't wait to get it, hoping for Weds. Anyways, to try and gauge how AT&T is doing on the processing how about every one post the time they ordered, what shipping method they ordered and what phone they ordered and update their posts once it has shipped? I'll go first.
time: 0012
phone: Titan
Shipping: 2day
I ordered at 12:30am EST on Saturday for free 2 day shipping (Premier), received shipped email with Fedex tracking info around 1:30pm that day, and my package is scheduled to be here tomorrow.
I have Premier as well and mines is still processing. Did you order a Titan?
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clfosk said:
I ordered at 12:30am EST on Saturday for free 2 day shipping (Premier), received shipped email with Fedex tracking info around 1:30pm that day, and my package is scheduled to be here tomorrow.
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Lucky! I was ready to order at about 11:30pm ET on Friday night (the sale went live a little early, I guess) but I went through checkout about 5 times and it never would apply the instant rebate, even when I tried a few times an hour until after midnight MT. I had no desire to pay the $300+ and then try to get a refund from AT&T later.
I also have Premier, so I called in to "business care" in the wee hours of Saturday morning, but they couldn't access promotions so told me to call Premier SALES (separate department), which is only open M-F. I told them the sale was only good on Saturday, so they said they put a note on my account to guarantee that Premier would honor the deal on Monday.
Didn't want to take that gamble either, so I called "regular" sales when they opened on Saturday (which turned out to be 8am MT). I ordered the Titan, they honored the penny deal, and said NOTHING about being sold out or backordered yet. That said, I STILL have not received my shipping confirmation email, and checking my order on the website says that it's processing, not backordered, but not shipped.
Wednesday would be a welcome surprise, but I'm not expecting it and I've been using this Samsung Solstice for 2 months now since I accidentally "laundered" my Focus, so I suppose I can eke my way through a few more days.
UPDATE: Shipped, baby!
clia said:
If you purchased the phone through device upgrade, you can check the status by loging in to you at&t account. The link is on the right hand side of the "check eligibility" page. Not sure how the info will displayed for new customer.
You will have all the details about the content in the shipment, tracking number etc.
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This was posted on the Titan board. Just checked it this way and it says backordered Going through Premier it just says processing.
Just got an email saying I'm backordered too
So I will have to wait on my Focus S.
I ordered through Best Buy for $0 w/ upgrade and it shipped today. It should be in my hands tomorrow or Wednesday.
macjr82 said:
This was posted on the Titan board. Just checked it this way and it says backordered Going through Premier it just says processing.
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I got my email from Premier now saying backordered. If I canceled how long would it take my upgrade eligibility to reset?
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Just got my shipment email with tracking #. It shipped today will be at my house at 3pm tommorow. Sadly I work, perhaps I can call and have fedex deliver it later...
I just went to the store and had them price match.
I ordered my Titan at 8:45am on Saturday. I called the store to see if they would honor the deal first and they said "no".
I have not received a shipping notice, but checked my order status and it shows that it has shipped already via USPS.
So, for those without shipping e-mails, go to the ATT website and check your order status.
Ordered 11/26 using the device upgrade page on the AT&T website. Shipped 11/28 via USPS. Hopefully will arrive in the next few days.
ordered 2 Focus S on Sat 2pm ish and it has been on backordered since yesterday
then it just got shipped out earlier, should be here on Thursday.
so excited
Ordered 2 on a upgrade thru ATT online 1215am EST Sat, and they are schd to be delivered today standard mail. Yehaw, better part is only pd a penny for each.
OUT. FOR. DELIVERY.
Boy, concentrating on work this afternoon is gonna be tough!
Ordered a Focus S Saturday about 12:30 AM EST; tracking info shows scheduled delivery tomorrow.
Guys, could you tell me: AT&T "penny sale" was for the new customers/customers with expired contract only or for everyone?
sensboston said:
Guys, could you tell me: AT&T "penny sale" was for the new customers/customers with expired contract only or for everyone?
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I used it on an upgrade and $15 data plan.
I got my shipment notification today!!!!! I should have it by tomorrow!!!!!
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sensboston said:
Guys, could you tell me: AT&T "penny sale" was for the new customers/customers with expired contract only or for everyone?
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It was for either new customers, or customers adding a line, or customers who were upgrade-eligible (within the last 6 months of a contract). It did require a 2-year contract, so if you're early in an existing contract, it wouldn't have worked.
Pre-ordered on Amazon Prime 9/23/14. Still has not shipped. Any one who has ordered from Amazon in the same boat??
Same here. and i have my estimated delivery for tomorrow.
Yesterday I received a notice that they have not received their shipment and it would be delayed. They did not give a time frame when it would ship but said they would ship one day (which I selected) and gave me $20.00 credit. Just an FYI I ordered the white one on 10/7 and my ETA is still listed as 10/24....
Amazon Pre Order
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
Same boat here. Not shipped and not charged. Still says estimated 10/24
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I hate to say it but, if it hasn't shipped yet, we're not getting it tomorrow.
Boomstick1581 said:
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
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That was me. Ordered a black on Oct 6th. I talked to 2 different reps on 2 different days and both told me it would be delivered the 24th. Neither said the phone delivery was gonna be delayed. Although maybe they are telling that to people they oversold to.
As of now i have not received a shipping notification.
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Just got off chat with Amazon. Much back and forth about pre-order, I still don't think she understood that whole concept. I preordered on Day 1 - Sep 19, and Amazon is now telling me mine won't be delivered until December. Tempted to post the transcript. It's an embarrassment for Amazon IMO.
My order status still says delivery tomorrow by 8PM., but of course it has not shipped. May just go local, but I'm pretty peeved...what's the point of pre-ordering from the biggest online retailer if they are last in line -- and don't tell you this to keep you from buying somewhere else?
I opted for the free 2 day shipping, so my estimated arrival is on Monday, but there is no updates to my order either. I hope Amazon doesn't screw me over, I already waited patiently with the whole Verizon BS of delaying the Note 4 when every other carrier had it on release day.
I just spoke to a live customer service representative and still have no concrete answer as to what is happening with this order. Really starting to get angry. First I was told that they were out of stock for the galaxy note 4. I explained to him that I understand that the phone is out of stock as of a couple days ago but it was not when I ordered on the 10th of October. He then went on to repeat himself word for word about how the phone is out of stock. This is when I started to get really annoyed because it just seemed like he was giving me the run around. As he was explaining this to me I cut him off and told him that "I understand what you are saying about the phone being out of stock now, but that should have no effect on my pre order since it was in stock when I ordered on the 10th of October. Why would I even bother pre ordering a phone that was out of stock when I could just walk into a store and buy it today. I pre-ordered the phone well over a month ago, it was in stock, I was quoted an estimated delivery time, and at no point have I received any email or text notifications telling me otherwise. What I want to know is where is my phone?" He then tells me that he is going to check into it and puts me on hold. When he came back on I was told, he again starts telling me about how I will receive a notification once the phone ships to which I reply "Well when is it going to ship. Today, tomorrow, next month, or maybe next year? The whole point of me calling you is to find out what is happening with my order and you are telling me absolutely nothing". He then asks if I want to cancel the order. I told him he can cancel the order if he gets me a refund on the $600 worth of Amazon gift cards I have credited to my account. He replies by telling me that he is going to put me on hold so he can see what my options are.
When he came back he told me that he would wave the same day delivery fee and then tells me that the orders are being processed now. I asked again when it will be delivered but could not get a straight answer out of him. Supposedly he is sending me an email regarding the conversation we had (its been about 20 min. no email) . So essentially from what I gather is that no one, and I mean absolutely no one at Amazon has any idea what is happening with these orders and that the guy I was talking to was just trying to pacify me by telling me the orders are currently being processed (I do not believe that at all). As of now it just seems like anyone who pre-ordered the phone through Amazon might just be better off calling your local Verizon or Best Buy stores seeing if they have any in stock, cancel your supposed "pre order" and just by in store. What a pain.
If I didn't have Amazon gift cards I would definitely cancel my order.
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
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sternweezy said:
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
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Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
Just cancelled by Amazon order of the Note 4. Called first thing this morning they advised they did not get their shipment and they could not tell me when they are expecting their shipment. Not real pleased with Amazon at this point. Getting ready to go out and hunt this phone down!!!
Got a response from Amazon for an email I sent them today regarding this. They didn't seem to really care about screwing things up and also stated the Samsung offer is not currently honored by Amazon. I know Samsung has recently changed the promo terms and conditions and added the other Galaxy phones to the promo. I no longer see Amazon listed or even a list of accepted retailers. Maybe it's a good thing the phone didn't ship because I was really only getting this phone because of the promo. Amazons communication and resolution to this issue has been terrible.
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Customer service couldn't give me any estimate of when they will get the phones in. I was pissed off because at the very least if they communicated this to us early, then I could have preordered elsewhere. Now I'm stuck due to the promo as I did the pre-order and also the trade-in through amazon. Plus I used a bunch of gift cards on it.
Cancelled my order with Amazon and went to local VZW store, Note 4 in hand right now.
I too will never order phones from them again. I'm a prime member and place about 100 orders per year with them. It would take drastic measures to regain my confidence in them when it comes to preorders and purchasing phones.
JonBuc said:
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
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I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
spartn1 said:
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
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Yikes on the trade-in. Fortunately I haven't done mine yet. Amazon has really dropped it on this one. I told one of the customer service people that Amazon was big enough to get answers from Samsung and Verizon, and that to have hardly any information was unacceptable.
---------- Post added at 10:20 PM ---------- Previous post was at 10:13 PM ----------
zz97 said:
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
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I talked with 4 people and spent a couple of hours on the phone - didn't net me much. After a time, one rep offered me $10 for my trouble, which really ticked me off. I sent him a link here to see the issues people were having, and that Amazon had already refunded someone else $20. I told him I didn't want the money - just answers.
Anyway, after feeling the futility with Amazon, I called Verizon who has them in stock, ready to go, and is giving the $200 trade-in on any smartphone (if you haven't traded it in yet). You can pick them up at most of the stores, or they can ship overnight. Same price, same trade-in, no headaches.
Update... Expected delivery on 10/28!
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Ok so I pre ordered the second it went live and my order went through for 32GB carbon 5x and it didn't charge me tax. BUT I had to cancel it because it was shipping to my old address which I forgot to change.... So I called google and they said I would have to cancel the whole order, so I did and re ordered then it was like 4 hours since it went live and then it showed me having to pay $40~ tax.
If I didn't cancel my first order would my order go through and I would not have to pay tax? or would it be the same either way? Did anyone else get a pre order without tax?
View attachment 3500319
Death and taxes....
They taxed both my orders, I cancelled the next day and reordered. 29 bucks (USD). =(
I was being an F5 ninja and preordered immediately and I was charged tax
btort1 said:
Ok so I pre ordered the second it went live and my order went through for 32GB carbon 5x and it didn't charge me tax. BUT I had to cancel it because it was shipping to my old address which I forgot to change.... So I called google and they said I would have to cancel the whole order, so I did and re ordered then it was like 4 hours since it went live and then it showed me having to pay $40~ tax.
If I didn't cancel my first order would my order go through and I would not have to pay tax? or would it be the same either way? Did anyone else get a pre order without tax?
View attachment 3500319
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It all depends in which state you live in. I will being typing my experience with two products from the Google Store
First off, I live in a state where tax is not charged when ordering from Google. So when the Huawei Watch was up to order from the Google Store, I bought it and was not charged tax. I bought the Nexus 5X a couple of weeks later and got charged tax. I was wondering why, but didn't look into it further. Then, I remembered I did not get taxed for the Watch so I tried adding the Watch to my cart and checking out to see if I would get taxed, and I did. I looked at https://support.google.com/store/answer/6160272?hl=en and saw my state not being listed, thus I shouldn't be taxed. I contacted Store support and they confirmed I was not supposed to get taxed. They told me to contact them again once my product ships out so I can be refunded the tax.
TL;DR Possibly a system error. Contact Google
0.0 said:
It all depends in which state you live in. I will being typing my experience with two products from the Google Store
First off, I live in a state where tax is not charged when ordering from Google. So when the Huawei Watch was up to order from the Google Store, I bought it and was not charged tax. I bought the Nexus 5X a couple of weeks later and got charged tax. I was wondering why, but didn't look into it further. Then, I remembered I did not get taxed for the Watch so I tried adding the Watch to my cart and checking out to see if I would get taxed, and I did. I looked at https://support.google.com/store/answer/6160272?hl=en and saw my state not being listed, thus I shouldn't be taxed. I contacted Store support and they confirmed I was not supposed to get taxed. They told me to contact them again once my product ships out so I can be refunded the tax.
TL;DR Possibly a system error. Contact Google
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Ahh I see, I think there was an error the first time and didn't charge me. But I live in California which they do tax, and the old address was in california as well. I could have saved $40 :crying:
I'm looking online since it's been available in the U.S. now and I'm seeing Amazon says there a month delay in delivery but I haven't heard or seen any posts about anyone getting the phone through Asus, Newegg, or anybody else yet.
Which is the best way to get the phone without the delays and the fastest shipping possible?
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Directly from Asus. Amazon charges taxes in my state now
Last I checked their website they were out of stock for preorders I have to check them out. Did u pre-order and get yours yet?
Scootro25 said:
Directly from Asus. Amazon charges taxes in my state now
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Amazon says a month or more as a precaution. It said that before and they had it in stock that night, but quickly sold out.
I ordered from Asus. My only gripe is they never emailed me to say it was in stock, shipping, or a tracking number. It was all listed in my account on their site, but an email would have been nice. I ordered from Asus because I figured they'd ship before anyone but Amazon actually did.
I've ordered from B&H several times and they're excellent.
If I had to choose an order I'd go with Amazon, then B&H, and Asus last. It's worth noting B&H doesn't charge tax in most states so you'll save around $50.
I ordered from Newegg when they were in stock there.
Just checked bnh they don't seem to have it in stock
Sammae7 said:
Amazon says a month or more as a precaution. It said that before and they had it in stock that night, but quickly sold out.
I ordered from Asus. My only gripe is they never emailed me to say it was in stock, shipping, or a tracking number. It was all listed in my account on their site, but an email would have been nice. I ordered from Asus because I figured they'd ship before anyone but Amazon actually did.
I've ordered from B&H several times and they're excellent.
If I had to choose an order I'd go with Amazon, then B&H, and Asus last. It's worth noting B&H doesn't charge tax in most states so you'll save around $50.
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Where to order in Canada except Amazon.COM and BHphotovideo?
I am also having a rough time tracking this phone down. I tried Newegg when it was in stock to save when I got paid last week. Now not only is it not in stock, it isn't even listed in the website anymore. Amazon is currently only one in but says will take awhile to ship when I got to finish my order so I cancelled. B&H is out so I might end up getting it from ASUS.
BHPhotovideo is available to pre-order.
Newegg is sold out.
Amazon just got more in stock.
And of course, you can order it via Asus's official store.
Just got a email bnh says they are back in stock. Has anyone ordered from them before how reliable are they? From what I've heard they don't charge taxes from your location but I've never ordered through them before
Ascertion said:
BHPhotovideo is available to pre-order.
Newegg is sold out.
Amazon just got more in stock.
And of course, you can order it via Asus's official store.
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I've ordered allot from B&H over the years, lawless each time. Ordered numerous phones too, included a new 5Z on Thursday which as you mentioned, came back in stock the next day. No Tax outside of NY, free S&H, great seller.
Got an update with Newegg. They are on Back Order now. For awhile they didn't even have it posted unless you had the Item link previously saved. Just FYI
There are 2 on Swappa right now. One is at the astonishing low price of $410.
Just ordered mine this mornin off bnh I'm getting it delivered to my job by 1030 am I paid extra 30 for next day shipping otherwise I would've waited til Tuesday because of the holiday
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I just ordered mine from Newegg yesterday, tax free and free shipping. Within an hour or purchasing it, it went back to back order. They must go quick in newegg.